Articles about virgin media

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Botched Microsoft update knocks Windows 8, 10 PCs offline – regardless of ISP

A broken software update for Windows 8 and 10 is knackering internet connectivity for users of several ISPs in the UK, Europe and quite likely beyond. Virgin Media in Blighty is the latest provider to confirm the dodgy code is knocking a number of its customers offline. Proximus in Belgium also says a Windows 10 update is …
Kat Hall, 12 Dec 2016
Shall we lay our own cable too? Photo by Shutterstock

Virgin Media is so rustic and artisan you get to hand-sort your own spam

Virgin Media has overhauled its botched spam filtering system, which has resulted in UK businesses and customers missing thousands of legit emails. The issues have blighted customers for over a year, since Virgin Media was forced take its email hosting back in-house after Google closed the service used by ISPs last year. Many …
Kat Hall, 30 Nov 2016
Snail on a leaf... looking surprised (yes, that's possible). Photo by SHUTTERSTOCK

Meet the slimeballs who are openly sabotaging Virgin Media

Snails attacked a Virgin Media broadband cabinet in Shropshire, UK, resulting in sluggish broadband services. The escargot slid into a cabinet on Wednesday and were subsequently flambéd after being electrocuted by the battery. According to an incident report by the Shropshire Fire and Rescue Service, a call was received on …
Kat Hall, 21 Oct 2016
Toilet

Smelly toilets, smokers and the Kardashians. Virgin Media staff grill top brass

Smelly toilets, smoking outside and questions as to who is the best Kardashian: these were just some of the issues Virgin Media top brass were grilled on in a Q&A session with staff seen by The Register. Many of Virgin Media's staff are worried about their future following its mega merger with US biz Liberty Global - as …
Kat Hall, 24 Sep 2016

'Faceless' Liberty Global has 'sucked the very soul' out of Virgin Media

Exclusive Virgin Media staff have voiced widespread discontent over its gobble by Liberty Global, with one describing their new corporate daddy as "faceless change drivers with no concern for the Virgin values," according to a Q&A with senior management this week seen by The Register. The questions, which were part of the company's …
Kat Hall, 23 Sep 2016

Virgin Media costs balloon by MEEELLIONS in wake of Brexit

Exclusive Costs at Virgin Media have so far risen by £7m this year following Brexit, due to increased import costs, the company revealed in a Q&A with staff this week seen by The Register. In the quarterly "Grill", chief exec Tom Mockridge was asked if the company would revise its sales targets set prior to the EU referendum "given the …
Kat Hall, 22 Sep 2016
Piledriver. Photo by Shutterstock

Virgin Media goes TITSUP* in South London due to painful piles

Thousands of South Londoners have been knocked offline due to a blunder by a construction worker slicing through a Virgin cable. On Tuesday afternoon, a major segment of Virgin Media's fibre cabling was cut by a pile driver on a construction site in Brixton. The cabling has yet to be repaired. Approximately 4,300 customers …
Kat Hall, 15 Jun 2016

Virgin bins Webspace, tells customers they can cry to GoDaddy

Virgin Media is to put its legacy hosting biz Webspace out to pasture, after taking over the service via its acquisition of NTL back in 2006. "As more of our customers are choosing to use alternative apps and services, we've decided to stop offering Webspace from 28th April," Virgin informed customers in a letter seen by The …
Kat Hall, 14 Mar 2016

Outsourced Virgin Media techies botched this infosec bod's Poodle fix

Virgin Media has promised to ensure all its agents are fully equipped to offer advice on the Poodle vulnerability, after a security expert exposed the failure of outsourced Indian call centre staff to explain and fix the problem. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the …
Kat Hall, 4 Mar 2016

Virgin posts increase in profits and sales amid 900 jobs chop

Telco Virgin Media posted revenue growth of four per cent to £4.6bn for its full-year results in 2015. That was on a healthy increase of operating income up £104m from £274m in 2014. Tom Mockridge, Virgin Media CEO, said the company has "improved cost control" since becoming part of Liberty Global in 2013. The biz clearly has …
Kat Hall, 16 Feb 2016
Value pack of two tins of Spam

Hapless Virgin Media customers face ongoing email block woes

Virgin Media has admitted its new spam filters are continuing to block the legitimate emails of various people and companies, and says it is working with individual businesses to unblock their comms. The problem appears to be centred upon customers who hold legacy email accounts that moved over to Virgin. The Register first …
Kat Hall, 16 Dec 2015
Fiber optics

UK.gov pooh-poohs Virgin Media's whinge to Brussels over beefy broadband pot

Virgin Media has whined about the UK government's broadband rollout scheme, claiming that the £680m taxpayer-funded pot of cash doesn't represent "value for money". The cable company has handed its complaint to state aid officials in Brussels. It has also submitted evidence (PDF) to the cross-party culture, media and sport …
Kelly Fiveash, 30 Nov 2015

TalkTalk boss on Joe Garner exit, Virgin Media support for Openreach and THAT attack

ECTA Regulatory Conf '15 TalkTalk boss Dido Harding has described the departure of BT Openreach’s chief Joe Garner as a big headache for the former state monopoly – which is in the midst of battling to retain the infrastructure wing of its business. Garner resigned on Monday, having been poached by Nationwide to head up the building society. Speaking …
Kelly Fiveash, 17 Nov 2015

Virgin Media hikes broadband, phone prices by five per cent

Virgin Media will jack up the price tag on its broadband and phone service bundles by up to £3.99 from early next year. The Liberty Global-owned company has written to customers to warn them of the price hike, which will hit their bills from February next year. Virgin Media has been fielding complaints about the price rise, …
Kelly Fiveash, 11 Nov 2015
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Virgin Media whines about Sky's customer service claims, ad watchdog agrees

It's been a quiet year for ISPs being placed on the naughty step by the UK's advertising watchdog. But today, Sky has been admonished for making misleading and unsubstantiated claims about its customer service. Rival Virgin Media successfully challenged the methodology used by Sky, in which it had boasted that it offered " …
Kelly Fiveash, 11 Nov 2015

Would Dutch T-Mobile sale open door for Deutsche to buy KPN?

A simple statement this week leaked to Bloomberg that T-Mobile Netherlands is about to be put up for sale, uncovers a wealth of potential intent from all quarters. Immediately everyone is guessing who might buy it; our question is what does this allow to happen after that sale has gone through? We have often given the opinion …
Faultline, 26 Oct 2015
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O2 joins Virgin Media as member of weak crypto software club

It turns out that Virgin Media isn't the only telco still using the weak RC4 stream cipher on the more sensitive areas of its website. Step forward O2, which is also stuck on the broken SSL system. The mobile carrier, as spotted by Reg reader Stephen, still transfers customer bank details over the weak crypto algorithm. If …
Kelly Fiveash, 21 Oct 2015

Virgin Media boss urges UK watchdogs not to pick wrong BT battle

Broadband World Forum Virgin Media CEO Tom Mockridge was – just like his peers in the ISP game – preoccupied with regulatory policy during a keynote speech at the Broadband World Forum on Tuesday. In a carefully worded speech, the Kiwi said that the "attack" on BT from rival UK telco bosses, who have called for the company's Openreach division to …
Kelly Fiveash, 20 Oct 2015

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