Articles about virgin media

router

Virgin Media resolves flaw in config backup for Super Hub routers

A recently resolved flaw in Virgin Media wireless home routers gave hackers a means to gain unauthorised administrative-level access to the devices. Security shortcomings in software from the Super Hub 2 and Super Hub 2AC, manufactured by Netgear, were uncovered by researchers from Context Information Security, Jan Mitchell …
John Leyden, 12 Jun 2017

Virgin Media scales back Project Lightning target in first quarter results

Virgin Media added an extra 102,000 UK customers to its super-duper Project Lightning broadband programme in the last quarter - the same programme it was forced to admit having overstated by 142,000 connections back in March. The operator’s £3bn Project Lightning network expansion intends to cover a total of 17 million UK …
Kat Hall, 8 May 2017
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Virgin Media suspends 4 staff over misreporting connections

Virgin Media has admitted to overstating its £3bn Project Lightning superfast broadband rollout by 142,000 premises – a move that has led to the suspension of four staff and a reshuffle of its top brass. Parent company Liberty Global embarrassingly had to revise down the reported number of premises added to Virgin Media's …
Kat Hall, 29 Mar 2017

I need an ISP that offers IPv6. Virgin Media: Whatevs, nerd

Despite being the third-largest internet provider in the UK, Virgin Media is not exactly looking toward the future. As pretty much every ISP in the world recognizes, we have already effectively run out of IPv4 addresses and so finally need to move to, or at least offer, IPv6. Not so Virgin Media, which – despite owning 20 per …
Kieren McCarthy, 28 Mar 2017
Handshake

BT and Virgin Media claim 'broadband' tax will cost £1.3bn

Rivals BT and Virgin Media have joined hands to collective moan that a forthcoming hike to business rates will result in tripling of their collective tax bill to £1.3bn over the next five years. The Valuation Office Agency‘s revaluation of business rates will come into force on 1 April 2017. But Virgin and BT complained the …
Kat Hall, 20 Feb 2017

Virgin Media swallows 215,000 new fibre customers in Blighty

Revenue at Virgin Media rose 1 per cent to £1,227m for its fourth quarter results, with the firm having also signed up 215,000 more users to its £3bn Project Lighting network expansion. Earnings before interest, tax, depreciation and amortization rose 8 per cent to £583m in its preliminary results today. Virgin Media now has …
Kat Hall, 16 Feb 2017
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Botched Microsoft update knocks Windows 8, 10 PCs offline – regardless of ISP

A broken software update for Windows 8 and 10 is knackering internet connectivity for users of several ISPs in the UK, Europe and quite likely beyond. Virgin Media in Blighty is the latest provider to confirm the dodgy code is knocking a number of its customers offline. Proximus in Belgium also says a Windows 10 update is …
Kat Hall, 12 Dec 2016
Shall we lay our own cable too? Photo by Shutterstock

Virgin Media is so rustic and artisan you get to hand-sort your own spam

Virgin Media has overhauled its botched spam filtering system, which has resulted in UK businesses and customers missing thousands of legit emails. The issues have blighted customers for over a year, since Virgin Media was forced take its email hosting back in-house after Google closed the service used by ISPs last year. Many …
Kat Hall, 30 Nov 2016
Snail on a leaf... looking surprised (yes, that's possible). Photo by SHUTTERSTOCK

Meet the slimeballs who are openly sabotaging Virgin Media

Snails attacked a Virgin Media broadband cabinet in Shropshire, UK, resulting in sluggish broadband services. The escargot slid into a cabinet on Wednesday and were subsequently flambéd after being electrocuted by the battery. According to an incident report by the Shropshire Fire and Rescue Service, a call was received on …
Kat Hall, 21 Oct 2016
Toilet

Smelly toilets, smokers and the Kardashians. Virgin Media staff grill top brass

Smelly toilets, smoking outside and questions as to who is the best Kardashian: these were just some of the issues Virgin Media top brass were grilled on in a Q&A session with staff seen by The Register. Many of Virgin Media's staff are worried about their future following its mega merger with US biz Liberty Global - as …
Kat Hall, 24 Sep 2016

'Faceless' Liberty Global has 'sucked the very soul' out of Virgin Media

Exclusive Virgin Media staff have voiced widespread discontent over its gobble by Liberty Global, with one describing their new corporate daddy as "faceless change drivers with no concern for the Virgin values," according to a Q&A with senior management this week seen by The Register. The questions, which were part of the company's …
Kat Hall, 23 Sep 2016

Virgin Media costs balloon by MEEELLIONS in wake of Brexit

Exclusive Costs at Virgin Media have so far risen by £7m this year following Brexit, due to increased import costs, the company revealed in a Q&A with staff this week seen by The Register. In the quarterly "Grill", chief exec Tom Mockridge was asked if the company would revise its sales targets set prior to the EU referendum "given the …
Kat Hall, 22 Sep 2016
Piledriver. Photo by Shutterstock

Virgin Media goes TITSUP* in South London due to painful piles

Thousands of South Londoners have been knocked offline due to a blunder by a construction worker slicing through a Virgin cable. On Tuesday afternoon, a major segment of Virgin Media's fibre cabling was cut by a pile driver on a construction site in Brixton. The cabling has yet to be repaired. Approximately 4,300 customers …
Kat Hall, 15 Jun 2016

Virgin bins Webspace, tells customers they can cry to GoDaddy

Virgin Media is to put its legacy hosting biz Webspace out to pasture, after taking over the service via its acquisition of NTL back in 2006. "As more of our customers are choosing to use alternative apps and services, we've decided to stop offering Webspace from 28th April," Virgin informed customers in a letter seen by The …
Kat Hall, 14 Mar 2016

Outsourced Virgin Media techies botched this infosec bod's Poodle fix

Virgin Media has promised to ensure all its agents are fully equipped to offer advice on the Poodle vulnerability, after a security expert exposed the failure of outsourced Indian call centre staff to explain and fix the problem. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the …
Kat Hall, 4 Mar 2016

Virgin posts increase in profits and sales amid 900 jobs chop

Telco Virgin Media posted revenue growth of four per cent to £4.6bn for its full-year results in 2015. That was on a healthy increase of operating income up £104m from £274m in 2014. Tom Mockridge, Virgin Media CEO, said the company has "improved cost control" since becoming part of Liberty Global in 2013. The biz clearly has …
Kat Hall, 16 Feb 2016
Value pack of two tins of Spam

Hapless Virgin Media customers face ongoing email block woes

Virgin Media has admitted its new spam filters are continuing to block the legitimate emails of various people and companies, and says it is working with individual businesses to unblock their comms. The problem appears to be centred upon customers who hold legacy email accounts that moved over to Virgin. The Register first …
Kat Hall, 16 Dec 2015
Fiber optics

UK.gov pooh-poohs Virgin Media's whinge to Brussels over beefy broadband pot

Virgin Media has whined about the UK government's broadband rollout scheme, claiming that the £680m taxpayer-funded pot of cash doesn't represent "value for money". The cable company has handed its complaint to state aid officials in Brussels. It has also submitted evidence (PDF) to the cross-party culture, media and sport …
Kelly Fiveash, 30 Nov 2015

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