Articles about virgin media

Angry old man

Scottish pensioners rage at Virgin cabinet blocking their view

Scottish pensioners are up in arms that Virgin Media has had the audacity to build a huge cabinet outside their homes in East Renfrewshire, near Glasgow, which is reported to be blocking their light. The OAPs have been fighting Virgin Media since the 5ft boxes were installed in their street in January, according to the Daily …
Kat Hall, 7 Sep 2017
Skeptical hipster. photo by shutterstock

Virgin Media customers complain of outages across UK

Updated Virgin Media is seemingly suffering a series of outages accross the country, with aggrieved customers using alternate methods to air their ire at the telco. A number of Virgin's customers have been in contact with us over the past day or so to complain about not receiving the service they have paid for. "All I could get from …
Gareth Corfield, 22 Aug 2017
Speedy Gonzales surrounded by cheese

Virgin Media only adds another 127,000 homes to Project Lightning

UK cable biz Virgin Media added just 127,000 extra peeps to its superfast broadband programme during its second quarter – putting the outfit behind its 2017 target for the £3bn Project Lightning network expansion. Virgin Media had intended to connect an extra 700,000 to 800,000 homes in the UK this year with speeds of up to …
Kat Hall, 8 Aug 2017
Woman looks out of office door at unseen thing/person in hallway. Photo by Shutterstock

Virgin Media mulls ditching 1 in 3 UK facilities, starts £20m spend audit

Exclusive Virgin Media is to consider shuttering more than one-third of its sites across the UK amid a review of its multi-million pound annual spend on facilities, according to a letter to staff seen by The Register. Chief exec Tom Mockridge told his workforce: “Every year, we spend more than £20m on our facilities but, frankly, this …
Kat Hall, 28 Jul 2017
Chris Morris in Brass Eye. Channel 4

Virgin Media's profanity warning triggered by chief exec's name

The mere mention of Virgin Media's chief exec Tom Mockridge is enough to trigger the profanity filter in the UK cableco's customer forum, El Reg has discovered. Typing in the name "Mockridge" prompts the response: "You used a bad word: Mockridge. Please clean up the language and try again." Even referring to the head honcho' …
Kat Hall, 26 Jul 2017
VR gamer, image via Shutterstock

Virgin Media broadband latency headaches still not fixed six months on

Latency issues with Intel's Puma 6, used in gigabit broadband modems, have yet to be resolved for Virgin Media customers using the UK company's superhub 3. The issues with Intel's Puma chipset first appeared last year and have been the bane of many online gamers' lives. A spokesman for UK cableco Virgin Media said: “We have …
Kat Hall, 21 Jul 2017
Virgin Media Digital Media Centre

Virgin Media to close flagship Oxford St store in August

Exclusive Virgin Media has named the 30 branches scheduled to shut as part of plans to slash up to 250 jobs – including the closure of its flagship Oxford Street store in London in August. All the stores will close between August and mid October, the UK cable giant said in a detailed proposal of the plans seen by The Register. Sources …
Kat Hall, 30 Jun 2017
Upset man at desk shouts into phone. Pic: Shutterstock

Virgin Media cuts 250 jobs amid £3bn Project Lightning cockup fallout

UK cable giant Virgin Media is closing 30 shops and cutting 250 jobs – including a number of head office people – as a result of botching its £3bn Project Lightning superfast broadband plan. Numerous sources got in touch with El Reg to tell us that 28 posts are being cut in Virgin’s Hammersmith HQ in London, along with the …
Gareth Corfield, 30 Jun 2017
router

Virgin Media resolves flaw in config backup for Super Hub routers

A recently resolved flaw in Virgin Media wireless home routers gave hackers a means to gain unauthorised administrative-level access to the devices. Security shortcomings in software from the Super Hub 2 and Super Hub 2AC, manufactured by Netgear, were uncovered by researchers from Context Information Security, Jan Mitchell …
John Leyden, 12 Jun 2017

Virgin Media scales back Project Lightning target in first quarter results

Virgin Media added an extra 102,000 UK customers to its super-duper Project Lightning broadband programme in the last quarter - the same programme it was forced to admit having overstated by 142,000 connections back in March. The operator’s £3bn Project Lightning network expansion intends to cover a total of 17 million UK …
Kat Hall, 8 May 2017
shutterstock_192561857-cat-

Virgin Media suspends 4 staff over misreporting connections

Virgin Media has admitted to overstating its £3bn Project Lightning superfast broadband rollout by 142,000 premises – a move that has led to the suspension of four staff and a reshuffle of its top brass. Parent company Liberty Global embarrassingly had to revise down the reported number of premises added to Virgin Media's …
Kat Hall, 29 Mar 2017

I need an ISP that offers IPv6. Virgin Media: Whatevs, nerd

Despite being the third-largest internet provider in the UK, Virgin Media is not exactly looking toward the future. As pretty much every ISP in the world recognizes, we have already effectively run out of IPv4 addresses and so finally need to move to, or at least offer, IPv6. Not so Virgin Media, which – despite owning 20 per …
Kieren McCarthy, 28 Mar 2017
Handshake

BT and Virgin Media claim 'broadband' tax will cost £1.3bn

Rivals BT and Virgin Media have joined hands to collective moan that a forthcoming hike to business rates will result in tripling of their collective tax bill to £1.3bn over the next five years. The Valuation Office Agency‘s revaluation of business rates will come into force on 1 April 2017. But Virgin and BT complained the …
Kat Hall, 20 Feb 2017

Virgin Media swallows 215,000 new fibre customers in Blighty

Revenue at Virgin Media rose 1 per cent to £1,227m for its fourth quarter results, with the firm having also signed up 215,000 more users to its £3bn Project Lighting network expansion. Earnings before interest, tax, depreciation and amortization rose 8 per cent to £583m in its preliminary results today. Virgin Media now has …
Kat Hall, 16 Feb 2017
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Botched Microsoft update knocks Windows 8, 10 PCs offline – regardless of ISP

A broken software update for Windows 8 and 10 is knackering internet connectivity for users of several ISPs in the UK, Europe and quite likely beyond. Virgin Media in Blighty is the latest provider to confirm the dodgy code is knocking a number of its customers offline. Proximus in Belgium also says a Windows 10 update is …
Kat Hall, 12 Dec 2016
Shall we lay our own cable too? Photo by Shutterstock

Virgin Media is so rustic and artisan you get to hand-sort your own spam

Virgin Media has overhauled its botched spam filtering system, which has resulted in UK businesses and customers missing thousands of legit emails. The issues have blighted customers for over a year, since Virgin Media was forced take its email hosting back in-house after Google closed the service used by ISPs last year. Many …
Kat Hall, 30 Nov 2016
Snail on a leaf... looking surprised (yes, that's possible). Photo by SHUTTERSTOCK

Meet the slimeballs who are openly sabotaging Virgin Media

Snails attacked a Virgin Media broadband cabinet in Shropshire, UK, resulting in sluggish broadband services. The escargot slid into a cabinet on Wednesday and were subsequently flambéd after being electrocuted by the battery. According to an incident report by the Shropshire Fire and Rescue Service, a call was received on …
Kat Hall, 21 Oct 2016
Toilet

Smelly toilets, smokers and the Kardashians. Virgin Media staff grill top brass

Smelly toilets, smoking outside and questions as to who is the best Kardashian: these were just some of the issues Virgin Media top brass were grilled on in a Q&A session with staff seen by The Register. Many of Virgin Media's staff are worried about their future following its mega merger with US biz Liberty Global - as …
Kat Hall, 24 Sep 2016

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