Articles about tech support

purple rotary phone

'Your computer has a virus' cold call con artists on the rise – Microsoft

Microsoft has released stats showing that tech support scams are on the increase, with 153,000 complaints received and 15 per cent of complainants losing cold, hard cash. For those who have been fortunate enough not to be subject to one, a tech support scam is typically where a ne'er-do-well will call up a user, usually …
Richard Speed, 23 Apr 2018
Typing error

User fired IT support company for a 'typo' that was actually a real word

On-Call Welcome once more to On-Call, The Register’s weekly reader-contributed story of tech support trauma. On-Call dipped into its mailbag in the hope of finding an Easter story, but found a cracking Christmas story sent by chap named “Peter”. “An irate customer called me on Christmas Eve, incandescent that a letter had gone to a …
Simon Sharwood, 29 Mar 2018
IT Crowd. Source: Channel 4 / 2entertain

US court shuts down 'scammers posing as Microsoft, Facebook support staff'

The US Federal Trade Commission has shuttered a New York-based tech support business, after scammers allegedly hoodwinked Facebook and Microsoft users into paying hundreds of dollars for tech advice from Pairsys Inc. According to court documents (PDF) filed by the consumer protection agency, the firm was accused of violating …
Kelly Fiveash, 26 Oct 2014

Land Warrior war-smartphone tech support goes to Afghanistan

The Land Warrior wearable military smartphone rig - one of the few of its type to have seen combat service in large numbers - continues to rise from its ashes, having been officially cancelled in 2007. However, the kit is now in service in Afghanistan, and makers General Dynamics have just announced a $50m tech-support deal from …
Lewis Page, 27 Oct 2009

Taking note of notebooks

Few organisations today have exempted themselves from the rapid increase in the use of mobile computing tools, be they laptops, netbooks or handheld devices. There is no doubt that their use can deliver tangible business benefits. Equally, they can help employees better tailor their work-life balance, which is to their benefit …
Tony Lock, 17 Feb 2009

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