Articles about tech support

Fake tech support 'scam' husband and wife banned FOR LIFE from computer repair world

A husband and wife team accused of scamming people with dodgy tech support calls about bogus malware infections have been barred for life from offering IT support and repairs. America's trade regulator, the FTC, said today that its settlement deal with Madhu and Ila Sethi would comprise both a $2m fine and an order that …
Shaun Nichols, 30 Oct 2017

FTC ready to give back tech support scamming money to the bilked

The FTC says it has begun the process of refunding $10m it collected from a tech support scam operation. The US trade watchdog said customers who bought bogus security software from a company called "Advanced Tech Support" or "Inbound Call Experts" will be eligible to get partial refunds. According to the FTC, the operators …
Shaun Nichols, 29 Aug 2017

FTC fells four tech-support operations in scammer crackdown

The US Federal Trade Commission (FTC) is cracking down on scammers who fraudulently claim to represent the likes of Microsoft and Apple. The FTC said it has been granted a court order for an asset freeze and an injunction order on four companies who it said were tricking people into paying for unneeded, and in some cases, …
Shaun Nichols, 13 Nov 2015
Angry old man

You have a 'SIMPLE QUESTION'? Well, the answer is NO

Something for the Weekend, Sir? Old Man by Neil Young I am accosted in a shop by an aged gentleman with a posh accent, impeccable manners and a dripping nose. “Excuse me, I have a simple question.” Confession: I am in a suburban Apple Store so you may be inclined to think I deserve whatever I get simply for being there. In my defence, let me assure you I …
Alistair Dabbs, 20 Dec 2014

You really need to do some tech support for Aunty Agnes

Users who don't update their anti-virus may as well uninstall it according to infection rate statistics published by Microsoft. Redmond said in the seventeenth installment of its Security Intelligence Report that machines with outdated, deactivated or expired anti-virus platforms were just as prone to infection as those …
Darren Pauli, 17 Nov 2014
Angry woman on mobile

MongoDB tosses support lifeline to open source downloaders

Open source NoSQL database vendor MongoDB has added a new support option for customers who want to run the Community Edition of its software in production environments. "Our Production Support offering is now available as a standalone service – separate from our MongoDB Enterprise software," MongoDB marketing director Meghan …
Neil McAllister, 18 Aug 2014
bug on keyboard

Keyboard, you're not my type

Something for the Weekend, Sir? When I chose to wave goodbye to wage slavery by turning freelance some (cough) 19 years ago, it was during an era in which the principal means of electronic communication between IT journalists was called Cix. Computers were powered by coke burners and required a team of navvies to work the bellows; monetary currency comprised …
The Register breaking news

Land Warrior war-smartphone tech support goes to A'stan

The Land Warrior wearable military smartphone rig - one of the few of its type to have seen combat service in large numbers - continues to rise from its ashes, having been officially cancelled in 2007. However, the kit is now in service in Afghanistan, and makers General Dynamics have just announced a $50m tech-support deal from …
Lewis Page, 27 Oct 2009
graph up

O2 offers small biz small price support

O2 is offering its small business customers a variety of set-up and support services for mobile or other technology kit. Prices start at £6.83 per user per month. O2 reckons that more than half of small firms get staff to set up their own kit and some 65 per cent of companies have no professional tech support. Firms can also …
John Oates, 23 Oct 2009
globalisation

Taking note of notebooks

Few organisations today have exempted themselves from the rapid increase in the use of mobile computing tools, be they laptops, netbooks or handheld devices. There is no doubt that their use can deliver tangible business benefits. Equally, they can help employees better tailor their work-life balance, which is to their benefit …
Tony Lock, 17 Feb 2009
DVD it in many colours

You did what? The trials of supporting remote users

Reg Reader Workshop IT support, as we know, is that job function in the technical ecosystem that takes the flack for any problem affecting a user. These can range from the straightforward if annoying forgotten password requests and slightly cryptic ‘my-laptop-isn't-working-anymore’ complaints, through to the more serious ‘accidentally deleted’ …
Tony Lock, 10 Feb 2009

Users: The weakest link in laptop security

Reg Tech Panel If you ask the average business person who is responsible for the security of data held in computer systems, the chances are they will point to the IT department. After all, it's all about passwords, keys, firewalls, locks on computer room doors and other systems-related perceptions they have picked up without ever really having …
Dale Vile, 9 Feb 2009

Apple tops tech support success poll

Apple's consumer-oriented tech support is rather better than other vendors' equivalents, US non-profit organisation the Consumers Union has claimed. CU asked subscribers of its Consumer Reports magazine to detail their computer tech support experiences. Some 10,000 incidents relating to laptops and desktops were logged by the …
Tony Smith, 6 May 2008

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