Articles about plusnet

A person holding a radio

Ad watchdog bites Plusnet over 'unintelligible' radio ads

Plusnet has been rapped over the knuckles by the UK’s Advertising Standards Authority after the regulator ruled the terms and conditions of its radio ads were too garbled to understand. The two ads, broadcast in March this year, were straightforward plugs for Plusnet’s ISP wares. Someone complained to the ASA, saying that the …
Gareth Corfield, 31 May 2017
Angry-looking woman croses her arms and glares. Pic by Shutterstock

Plusnet slapped with £880k fine for billing ex customers

Broadband provider Plusnet has been slapped with a £880,000 fine from UK comms watchdog Ofcom for continuing to bill former customers. More than 1,000 ex-customers were overcharged £500,000 by BT-owned Plusnet, after it continued to bill for landline and broadband services that had been cancelled. The penalty is the result of …
Kat Hall, 22 Mar 2017

Plusnet? More like Plus-naught: Mobile data on the fritz for days for some unlucky punters

Updated Plusnet Mobile subscribers say their smartphones have been unable to reach the internet via the cellular network for several days. Affected punters tell us they just can't get their mobile handsets to connect to the web via the Plusnet cellular network. Plusnet Mobile, launched in November, piggybacks on BT's EE network. "A …
Shaun Nichols, 11 Jan 2017
A broken phone

BT and Plusnet most moaned about broadband providers. Again

BT and Plusnet have once again topped Ofcom's quarterly whinge list for the most complained about broadband providers between July to September. Communications regulator Ofcom receives 300 complaints a day for mobile, broadband, phone and pay TV. Out of every 100,000 customers, BT received 36 complaints, while Plusnet (also …
Kat Hall, 20 Dec 2016

Busted Windows 8, 10 update blamed for breaking Brits' DHCP

Folks using Windows 10 and 8 on BT and Plusnet networks in the UK are being kicked offline by a mysterious software bug. Computers running the Microsoft operating systems are losing network connectivity due to what appears to be a problem with DHCP. Specifically, it seems some Windows 10 and 8 boxes can no longer reliably …
Gavin Clarke, 9 Dec 2016

Allow us to sum this up: UK ISP Plusnet minus net for nine-plus hours

For the past nine hours or so today, bungling Brit broadband ISP Plusnet's internet service has been rather wobbly – with network packet loss wrecking some connections. This lack of stable connectivity for unlucky punters will hit things like online video and voice calls, gaming and streaming the most. Uptime-adverse Plusnet …
Shaun Nichols, 22 Nov 2016

Outage-prone Plusnet goes mobile in a bid to become 'quad-play' biz

Outage-prone Plusnet is bringing its service to mobile phones, making use of parent company BT's EE network gobble earlier this year. As of 29 November, Plusnet Mobile will become the newest mobile provider in Blighty, the company said in a statement. The biz is joining forces with mobile network LIFE Mobile, part of the EE …
Kat Hall, 14 Nov 2016

Plusnet outage leaves customers unable to stream Netflix. Horrors!

Ongoing technical problems at gaffe-prone Plusnet are leaving customers unable to stream videos or play games. According to the outfit's forum, the problems first began to appear yesterday. However, Plusnet also encountered packet loss problems earlier this month. One customer wrote to The Register to complain: "There is no …
Kat Hall, 23 Sep 2016
Broken cables, photo via Shutterstock

Plusnet broadband outage: Customers fume as TITSUP* continues

Plusnet has been slammed by its customers for failing to acknowledge or explain the cause of a nationwide broadband service outage. Twitter is stuffed with complaints from around 7am on Friday morning that service has not been resumed following an apparent maintenance period. Plusnet’s service has been struck down across the …
Gavin Clarke, 9 Sep 2016
Silhouette of spy discerning password from code uses a command on graphic user interface

Plusnet ignores GCHQ, spits out plaintext passwords to customers

Contrary to password storage security standards, BT-owned Plusnet is still delivering plaintext strings back to forgetful users, and seems to have no plans to tidy itself up any time soon – despite years of warnings from security experts and the advice of GCHQ. Plusnet has stated that it "goes to great lengths to ensure we …

'Major' outage at Plusnet borks Brits' browsing, irate folk finger DNS

Plusnet, the internet service provider, has suffered a "Major Service Incident" which started on Wednesday night. The outage continued until this morning. Users are complaining that they cannot visit a number of websites. Some were able to mitigate the TITSUP by changing their DNS provider. A Plusnet staffer told its …
Spam

Plusnet could face DATA BREACH probe over SPAM HELL gripes

Exclusive BT-owned Plusnet faces a possible data breach investigation by Britain's Information Commissioner's Office, after complaints from the ISP's customers about their email accounts being swamped by spam were dismissed. As The Register reported last week, an unknown number of subscribers expressed concern that their email accounts …
Kelly Fiveash, 15 Dec 2014
Candy Crush Saga

Hooker beating: What if you read the Bible AND play GTA5?

QuoTW Angry Aussie gamers were up in arms this week after Target and Kmart pulled Grand Theft Auto V from sale in the country. The shops dumped the game after a petition on Change.org claimed that GTA5 “encourages players to murder women for entertainment”: The incentive is to commit sexual violence against women, then abuse or …
Fawlty Towers

Plusnet customers SWAMPED by spam but BT-owned ISP dismisses data breach claims

BT-owned ISP Plusnet has rebuffed concerns from customers who are worried that their email accounts have been compromised by spammers. Despite the protests, at time of writing, Sheffield-based Plusnet was yet to turn itself into the UK's data watchdog – even just as a symbolic gesture to placate subscribers who fear that a …
Kelly Fiveash, 7 Dec 2014

Plusnet wants resellers' SME customers and is willing to pay

Biz broadband and calls provider Plusnet has called on distie DMSL to muster dealers that want to flog its services to SMEs weeks after the latest web wobble. The timing on recruitment could be better for the Sheffield-based ISP following an outage on 4 March that downed services for an hour. Connectivity wholesaler DMSL will …
Paul Kunert, 19 Mar 2014

Plusnet shunts blame for dodgy DNS traffic onto customers' routers

BT-owned telco Plusnet has blamed subscribers who use third-party routers for a rise in hostile DNS traffic that has been crashing its way through the ISP's system. The rebuff came after Sheffield-based Plusnet suffered a nasty outage last Tuesday relating to an unspecified "network error". A Reg reader claimed on Sunday, in …
Kelly Fiveash, 11 Mar 2014

Plusnet goes titsup for spectacular hour-long wobble

Plusnet's broadband and phone service is slowing coming back to life, after the telco's network suffered a nasty hour-long outage this morning. The BT-owned firm did not cough to the cause of the downtime, which struck customers at 9:30am, but it did confirm that subscribers would struggle to get online. Anecdotal reports on …
Kelly Fiveash, 4 Mar 2014

'I don't understand why they feel like they own the word CANDY'

Quotw This was the week when remote access app LogMeIn pulled its free version, uniting freeboards in a resounding cry of "Hell no! We don't pay for stuff on the internet!" The app may not have had quite the poor reception to its announcement of going from free to not-free if it hadn't a) been providing its service gratis for TEN …

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