Articles about outsourcing

Oh good. Transport for London gives Capita £80m for WAN, LAN and Wi-Fi

Transport for London has inked an £80m deal with outsourcing giant Capita to provide Wide Area Network services in the UK capital. Under the deal, Capita will maintain WAN, LAN and Wi-Fi networks across more than 1,000 TfL sites from August 2018. The deal is for five years, with the option to extend it for another five. TfL …
Kat Hall, 21 Dec 2017
keyboard with 'Help' key

'Subdued' year for poor old Capita means more 'restructuring' needed

Outsourcing giant Capita is broadening its "restructuring" programme (AKA offshoring and automating more jobs), while reporting that 2017 has been a "subdued" year for the biz in a trading update today. This time last year, Capita told staff before Christmas it planned to axe 2,250 roles, including sending more jobs to India …
Kat Hall, 14 Dec 2017

IBM reminds staff not to break customers in pre-Xmas fix-this-now rush

Bosses at IBM's Australian outpost have been forced to remind staff to do their best work during the pre-Christmas rush – that time of year when outsourced clients want a lot of stuff done in a hurry before much of the world shuts down to overeat. Internal communications seen by The Register this week state that human error by …
Simon Sharwood, 13 Dec 2017

Staff at Steria gov shared services centre offered voluntary redundo

Workers at the Sopra Steria-run UK government shared services centre received an early Christmas present this week: the opportunity to apply for voluntary redundancy. The Shared Services Connected Limited (SSCL) entity was set up as a joint venture four years with the Cabinet Office to consolidate back office services across …
Kat Hall, 6 Dec 2017
Palace of Westminster

UK.gov: IT contracts should be no more than 7 years. (Not 18, Fujitsu)

The British government has once again told departments to break their addiction to big contracts, specifying that deals with suppliers should be no longer than a paltry seven years. The advice from the Cabinet Office, Exiting Major IT Contracts: Guidance for Departments (PDF), stated that in past years many government …
Kat Hall, 10 Nov 2017
Man counts pounds and pence. Photo by Shutterstock

Oh dear, DXC: Outsourcer loses two UK.gov contracts

Exclusive The Department for Work & Pensions has not renewed a pair of contracts it held with Frankenfirm DXC Technologies – a loss the outsourcing business was lamenting in its latest financial results. El Reg can reveal that the government department opted not to renew the legacy HP Hosting and Desktop agreements that were in place …
Paul Kunert, 9 Nov 2017
BT Tower photo via Shutterstock

Flagging outsourcing biz and sports rights weigh down BT profits by 4%

BT reported a 4 per cent drop in net income to £1.8bn for its second quarter as sports TV rights costs and its underperforming outsourcing biz hit the bottom line. Overall sales fell 2 per cent to £5.9bn for the three months to September. Revenue for Global Services dropped 10 per cent to £1.26bn, with total earnings …
Kat Hall, 2 Nov 2017
California

Super Cali goes ballistic, small-cell law is bogus. School IT outsourcing is also... quite atrocious

California Governor Jerry Brown has vetoed a state bill that would have allowed telcos to put up loads of small-cell antennas, and thus boost phone coverage, against city officials' wishes. Brown said that the proposed law, which was written by State Senator Ben Hueso (D) and backed by the wireless industry cheerleaders at the …
Shaun Nichols, 16 Oct 2017
Exhausted looking business man on phone in from of laptop. Photo by Shutterstock

How's that 'turnaround' year going, Capita? ...Sheesh, sorry I asked

At the halfway point of a turnaround year for listing tech outsourcing ship Capita, the vital statistics are still moving in the wrong direction with top and bottom line slipping and major contract challenges noted. It's almost a year since UK-based Capita issued its first ever profit warning that forced a divisional …
Paul Kunert, 21 Sep 2017

RBS sharpens axe again: 900 IT jobs to go by 2020

The Royal Bank of Scotland is planning to show 40 per cent of its London-based IT staff the door by 2020, according to Unite the union. The mostly taxpayer-owned bank is also preparing to cut contractor numbers by 65 per cent, the union said. The announcement would mean around 650 permanent staff and 230 contractors could …
Rebecca Hill, 15 Aug 2017
Policeman number 10, photo by pcruciatti via Shutterstock

Big legacy tech companies in UK govt start to feel pinch – report

Big legacy tech firms are finally feeling the pinch of the government's contract "disaggregation" plans, although Brexit could halt that trend - according to an annual report by analyst firm TechMarketView. BT and DXC (formerly HPE's enterprise services biz and CSC) saw a double-digit percentage drop in their government biz, …
Kat Hall, 15 Aug 2017
Sheaf of £50 notes poised on the rim of a toilet bowl as toilet is flushed. Collage of two photos sourced from Shutterstock

Take that, gender pay gap! Atos to offshore hundreds of BBC roles

Exclusive Hundreds of IT roles at the BBC are to be offshored to cheaper wage locations, under a £560m contract renewal coming into force with its incumbent outsourcing giant Atos. In a conference call with 300 staff - heard by The Register - Atos bosses said the new Aurora IT contract model will involve a "significant amount of …
Kat Hall, 26 Jul 2017

Sweden leaked every car owners' details last year, then tried to hush it up

In a slowly-unfolding scandal in Sweden, it's emerged that the country's transport agency bungled an outsourcing deal with IBM, putting both individuals and national security at risk. Pirate Party founder and now head of privacy at VPN provider Private Internet Access Rik Falkvinge has been working to bring details of the …
Bernd's Oracle employee badge

'My dream job at Oracle left me homeless!' – A techie's relocation horror tale

When Bernd Dorfmueller was offered a job in Amsterdam with Oracle, he thought he had lucked into a dream situation that would boost his professional career in IT. Weeks later, the former network admin was homeless, in debt, and without health insurance. The experienced techie says his story began back in March when, while …
Shaun Nichols, 10 Jul 2017

British Airways poised to shed 1,000 jobs to Capita

Two brands that people love to hate today stand poised to forge an alliance: British Airways plans to outsource call centre management to Capita, sending 1,000 employees into the belly of the beast. The airline will offload the handling of nearly ten million customer calls from centres in Manchester and Newcastle, mimicking …
Kat Hall, 13 Jun 2017

H-1B visa applications from India plummet (and Trump can't claim credit)

The number of H‑1B visas requested by Indian outsourcing companies has dropped drastically, but not for the reasons you might think. In 2016 the top seven Indian firms filed only 9,356 new H‑1B petitions to US immigration, a drop of 37 per cent, according to non-profit think tank the National Foundation for American Policy ( …
Iain Thomson, 7 Jun 2017
Boss leans back comfortably in desk. Pic via Shutterstock

Lloyds finally inks mega 10-year cloudy outsourcing deal with IBM

Exclusive Lloyds Bank has today inked a mega 10-year cloudy outsourcing deal with IBM, with 1,500 staff and contractors to be shipped over to Big Blue - according to internal memo seen by The Register. The bank has been negotiating with IBM to outsource the management of its bit barns to IBM for many months, as we exclusively revealed …
Kat Hall, 6 Jun 2017
Power cables image via Shutterstock

Capita payments service Pay360 goes TITSUP

Capita Pay360 service, which allows small businesses and councils to accept online transactions such as paying parking fines, has gone down in the UK and Ireland due to a "major incident" in its data centre. In an update sent to one customer at 4:15pm BST this afternoon (May 25) and seen by The Register, Capita said remedial …
Kat Hall, 25 May 2017

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