Articles about outsourcing

Do you really want your kids' future in the hands of Capita? Well, too bad

Won't somebody think of the children? Capita – perhaps the UK's least favourite outsourcing badass – is to oversee the admin, processing and support for all primary school national curriculum assessment (NCA) tests in England. The six-year contract worth £109m was awarded by the Department for Education's Standards and Testing …
Paul Kunert, 12 Jul 2018
Heart falls into crack. Photo by Shutterstock

UK.gov outsourcers must prove their 'social value' to win contracts

The UK government has revealed plans to rate outsourcers on "social value", require them to publish KPIs and meet higher cybersecurity standards to tackle the fallout caused by the collapse of Carillion. In a speech at the Reform think tank in London today, Minister for the Cabinet Office David Lidington announced measures the …
Rebecca Hill, 25 Jun 2018

Oh Capita! Thirsty outsourcing titan finds small oasis in contract desert

Capita's Customer Management tentacle is to consolidate claims-handling on behalf of the Financial Services Compensation Scheme (FCSC) in one of the few good pieces of news this year for the beleaguered tech biz. The loss-making outsourcing titan signed an extension with M&S in January, prolonging customer service phone and …
Paul Kunert, 15 May 2018
Palace of Westminster

UK gov grilled over massive exposure to struggling outsourcer Capita

The British government has received a grilling over its exposure to 1,000 plus Capita contracts, following a pre-tax loss of £515m reported by the outsourcing giant yesterday. In an urgent question to the House of Commons on Tuesday, Lib Dem MP Vince Cable drew the inevitable comparison with collapsed outsourcing provider …
Kat Hall, 25 Apr 2018
businessman in despair

Capita reports pre-tax LOSS of £515m for 2017

Britain's fave outsourcing badass Capita today reported a £513.7m pre-tax loss for 2017 and tapped investors for £701m in a rights issue that it will use to fund restructuring and toward paying down debts. The London Stock Exchange-listed organ revealed that sales for the calendar year fell 4.3 per cent to £4.2bn, and it made …
Kat Hall, 23 Apr 2018
Ronald McDonald character sitting on the couch at Mccafe Star Avenue  in Bangkok ,Thailand

McDonald's tells Atos to burger off: Da da da da da, we're lobbing IT ...

Burger-flipping grease-monger McDonald's is ditching Atos and will instead buy IT support services from rival French integrator Capgemini, The Register can reveal. The agreement with Atos – understood to have included support for point-of-sales systems, digital signage and payment systems across McD's 1,249 UK outlets – is …
Paul Kunert, 23 Apr 2018
Peter Capaldi in bbc2 political satire The Thick of It. Copyright BBC

BBC extends Capita Audience Services contract to 25 years

Capita's fortunes of late may be in general decline but the UK's much loved IT outsourcing biz can always rely on the British Broadcasting Corporation – propped up by license fee payers – to dish out cheques. Under the latest deal, Auntie has inked a seven-year extension for Audience Services (AS), which includes Capita …
Kat Hall, 19 Apr 2018
Empty chairs in an office. Pic by shutterstock

The best outsourcers fire themselves

Outsourcing. Let's talk about it. The agile and DevOps people can’t stomach the idea and will tell you that, intuitively, outsourcing something as core as software development ruins any chance of enterprise success. But whither comes this bone-deep skepticism among the cloud cognoscenti? Surely there’s value to be had. Surely. …
Michael Cote, 29 Mar 2018
executive has half of his face shaved with a short haircut, and half beardy with shaggy hair - rebrand image concept

Keep Calm and Carillion: Outsourcers seek image rebrand after UK construction firm crash

Outsourcers are anxious their hard-earned reputations are being besmirched by the recent collapse of Brit multinational construction firm Carillion, so much so their representative organisation is seeking a drastic image rebrand. The Global Sourcing Association (GSA) is calling for the outsourcing community to come together …
Kat Hall, 13 Mar 2018
Miner

Capita screw-ups are the pits! Brit ex-miner pensioners billed for thousands in extra tax

Troubled outsourcer Capita accidentally charged 17,000 former miners in the UK tens of thousands of pounds in extra tax, and has blamed the error on a change to HM Revenue & Customs' online PAYE portal. Chris Kitchen, general secretary of the country's National Union of Mineworkers, told The Register that Capita should have …
Kat Hall, 12 Mar 2018
Lloyd's Horse logo on building

Lloyds Banking Group to splash £3bn on tech

Lloyds Banking Group is to splash £3bn on IT investment, amid a major outsourcing and cost-cutting programme. In a trading update, the Halifax, Lloyds Bank and Bank of Scotland brands owner revealed its "business transformation" budget had increased 40 per cent on the previous year. It also reported bumper pre-tax profit for …
Kat Hall, 22 Feb 2018
Palace of Westminster

Oh dear, Capita: MPs put future UK.gov outsourcing in the spotlight

The UK government faced an urgent question in Parliament today over its reliance on troubled outsourcing firm Capita following a serious profit warning by the public sector provider – just weeks after Brit construction firm Carillion went bust. Labour MP Rachel Reeves asked about the serious financial concerns at Capita, after …
Kat Hall, 1 Feb 2018

Thorn leaves CGI UK's side: Prez exit 'to pursue other interests'

The UK president of Canadian outsourcing biz CGI, Steve Thorn, has stepped down to "to pursue different career opportunities" after 25 years with the firm. Thorn started at Logica in 1992, which was snapped up by CGI for £1.7bn in 2012. He was made CGI UK president in 2016. Tara McGeehan, senior veep of UK Energy, Utilities …
Kat Hall, 24 Jan 2018
surprised nerd, image via Shutterstock

M&S extends customer support contract with, er, Capita

Despite ditching other tech suppliers in a consolidation push, Marks & Spencer – purveyor of Brit middle-class dreams – has extended a customer support agreement with everyone's fave outsourcing titan, Capita, for £70m. The five-year contract renewal to manage marksandspencer.com across voice, online and web chat channels …
Paul Kunert, 18 Jan 2018
Outsourcing

'No evidence' UK.gov has done much to break up IT outsourcing

The scandal around the compulsory liquidation of British multinational construction firm Carillion has put the UK government's addiction to outsourcing in the spotlight. Yet it is a practice that has been going on for many decades - not least in public sector IT. For some years now the government has made noises about breaking …
Kat Hall, 17 Jan 2018

Wave Tata, Capita: You've lost mega-contract to rival outsourcer

Financial services slinger Prudential is to kick Capita to the curb, cutting short a 15-year mega deal and switching the administration of its life and pension policies to Tata Consultancy Services. The initial £722m agreement – one of Capita's largest to date – started in early 2008 when Capita took on 1,750 of Pru's people …
Paul Kunert, 16 Jan 2018

220 heads to roll as Steria hacks away at UK.gov back-office IT biz

French outsourcer Sopra Steria plans to make 220 folk redundant from its UK government business as part of a major upheaval of its public sector operation. The Register has seen evidence that the firm plans to put 400 people at risk of redundancy and expects 220 roles to go. The redundancies are part of a shake-up of its UK …
Kat Hall, 15 Jan 2018
Boss leans back comfortably in desk. Pic via Shutterstock

Tata for now: Marks & Spencer transfers 250 tech jobs to outsourcer

Middle-class nirvana Marks & Spencer – the British purveyor of classy date-night grub and frumpy clothes – is slashing its tech supplier base and sending 250 staff to Tata Consultancy Services under an IT outsourcing accord. The High Street giant will pay a one-time "implementation cost" of £25m to offload delivery and …
Kat Hall, 10 Jan 2018

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