Articles about outage

Lloyd's Horse logo on building

Black Horse Down, we repeat... yes, Lloyds Bank, again

Customers of Lloyds Banking Group banks and TSB have been shut out of their online banking this afternoon. This is the second time this month they've been kicked off. At the start of the year, the UK-based group fell victim to a DDoS that led to a two-day outage, and there have been several more glitches since then. Hundreds …
Andrew Silver, 15 Nov 2017

OVH data centres go TITSUP: Power supply blunders blamed

Updated Power outages have brought some OVH data centres to their knees, and unspecified issues have broken optical cable routing in Europe. OVH boasts it is used by "155 out of the 1000 largest European companies," and "20 out of the 500 largest international companies." According to the outage monitoring service downdetector.com, …
Andrew Silver, 9 Nov 2017
Thumbs down frownining emoticon

Frowns all round as Smile and Co-op online banking goes down

The online services for the Co-operative Bank and its digital-only arm Smile are both out of action. Users have been complaining about outages since 8.40am this morning, with hundreds of reports on DownDetector and multiple angry tweets aimed at the banks. Hello @bankwithsmile the website is saying there are technical …
Rebecca Hill, 6 Nov 2017

Outage at EE wrecks voice calls across the UK

EE customers have been hit with a nationwide outage, with many unable to make calls this morning. According to monitoring site Down Detector, the problem first emerged around 8am this morning. Customers in London and the South East appear to have been hit the hardest. But folk were also reporting problems in Blackpool, …
Kat Hall, 10 Oct 2017
Man closes his eyes and crosses fingers

Frustrated Britons struggle to locate their packages: Royal Mail tracker smacked

Updated Certain Royal Mail customers have not been able to pin down the location of their packages today. Since around 800 UTC, about a hundred people have taken to downdetector to report issues with the missive-sniffing checker on its website. For certain reference numbers, the tracking system currently says: "There has been an …
Andrew Silver, 9 Oct 2017

Azure fell over for 7 hours in Europe because someone accidentally set off the fire extinguishers

Microsoft has explained how a cascading series of cockups left some of its Northern European Azure customers without access to services for nearly seven hours. On September 29, the sounds of "Sacré bleu!" "Scheisse!" and "What are the bastards up to now?" were, we're guessing, heard from Redmond's Euro clients after key …
Iain Thomson, 3 Oct 2017

Outlook.com looking more like an outage outbreak for Europe

Microsoft's email services got hit with not one but two bugs today: in addition to an earlier blip with Exchange Online, Microsoft confirmed it is now probing "issues" with "some" Outlook.com users in Europe. According to downdetector.com, more than a thousand users have reported problems such as trouble receiving messages and …
Andrew Silver, 18 Sep 2017
Man throws briefcase in the air happily on the beach. Photo by Shutterstock

Pack up, go home to your family: Google Drive is flipping out

Updated Many users are experiencing disruption with Google Drive cloud storage and file backup today. According to Down Detector, more than 7,000 users have reported issues including the app not loading, inability to access files and broken synching. It's not the first time Drive has gone wonky. The last major outage back in January …
Andrew Silver, 7 Sep 2017
rat

South London: Rats! The rodents have killed the internet

Giant cable-nomming rodents have caused "extensive damage" in South London by chewing through fibre, leaving customers without broadband since last night. Sky and TalkTalk apologised this morning for the lost of service, which occurred yesterday evening around 9pm. A message to one customer from Sky at 9:55am said: "Engineers …
Kat Hall, 11 Aug 2017

Another day, another British Airways systems screwup causes chaos

British Airways is getting its grovelling in early after a systems crash caused chaos at Heathrow and Gatwick airports earlier this morning. The outage affected check-in desks at both the main London airports as well as the minor bizjet destination at London City Airport, with the inevitable hundreds of angry passengers taking …

Global Switch suffers uptime blips at London Docklands DC

Irritated customers of data centre operators Global Switch are complaining about repeated power outages at the firm’s London Docklands data centre. Sources tell The Register that the Global Switch 2 data centre has had an outage twice in two weeks, something which appears to be borne out by reports from other news sites. …
Gareth Corfield, 18 Jul 2017
Skeptical hipster. photo by shutterstock

Virgin Media biz service goes TITSUP* across London

A London-wide Virgin Media outage caused by a "fibre break" has left business customers across the UK capital without broadband - including a number of borough councils. Bromley Council apologised for its phones and online systems being out of action, blaming the "London wide technical issue" caused by the outage. Virgin …
Kat Hall, 7 Jul 2017
IT Crowd's Roy: "Have you turned it off and on again?"

Mainframe TITSUP totals Oz tax tech, again

In a speech at the National Press Club yesterday, Australian Taxation Office commissioner Chris Jordan apologised for the organisation’s repeated IT outages, while the ATO’s online portals hit the canvas again. The ATO says it addressed the five-hour TITSUP (total inability to support usual performance) by rebooting its …
Power outage

Nationwide banking suffers its own Black Wednesday

Nationwide Building Society is having a wobbly web Wednesday with customers getting only intermittent access to online and app-based services. Reports that not all was well first surfaced on Twitter – echo chamber for the angry – some 19 hours ago, but a flurry of complaints about the Brit building society's app showed up 12 …
Paul Kunert, 5 Jul 2017
Qantas Boeing 737-838, VH-VZR

Amadeus airline booking system TITSUP and it's not ransomware

The Amadeus airline booking platform is suffering another outage, so far mostly seen in a follow-on TITSUP (Total Inability To Support Usual Performance) hitting Australian airline Qantas. The Australian carrier is telling customers its booking systems are unavailable, and says it's not the only airline worldwide to be hit. …
Exhausted looking business man on phone in from of laptop. Photo by Shutterstock

Tesco Online IT meltdown: Fails to deliver thousands of grocery orders

An unspecified UK-wide technical glitch related to the food picking and packaging process left thousands of Tesco online grocery punters without their deliveries today, the retailer has told us. “We’re currently experiencing an IT issue which is affecting some Grocery Home Shopping orders,” a spokesman at the UK’s largest …
Paul Kunert, 20 Jun 2017

That minutes-long power glitch? It's going to cost British Airways £80m, IAG investors told

The massive IT systems failure caused by a power surge at British Airways' primary data centre will cost the airline £80m. Willie Walsh, the chief executive of BA's parent body International Airlines Group, issued the news to a roomful of investors at the company's AGM this afternoon. The systems crash on the morning of May …
Rebecca Hill, 15 Jun 2017
Airplane! Source: Paramount Home Entertainment

Hundreds stranded at Manchester Airport due to IT 'glitch'

A technical "glitch" at Manchester Airport has left hundreds of passengers stranded for hours this morning. Several airlines were affected including Virgin, SAS, Singapore Airlines and Cathay Pacific flights. Manchester Airport ascribed the "technical failure" with the check-in system as being due to "an issue with overnight …
Lily Moore, 13 Jun 2017

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