Articles about outage

Exhausted looking business man on phone in from of laptop. Photo by Shutterstock

Tesco Online IT meltdown: Fails to deliver THOUSANDS of grocery orders

An unspecified UK-wide technical glitch related to the food picking and packaging process left thousands of Tesco online grocery punters without their deliveries today, the retailer has told us. “We’re currently experiencing an IT issue which is affecting some Grocery Home Shopping orders,” a spokesman at the UK’s largest …
Paul Kunert, 20 Jun 2017

That minutes-long power glitch? It's going to cost British Airways £80m, IAG investors told

The massive IT systems failure caused by a power surge at British Airways' primary data centre will cost the airline £80m. Willie Walsh, the chief executive of BA's parent body International Airlines Group, issued the news to a roomful of investors at the company's AGM this afternoon. The systems crash on the morning of May …
Rebecca Hill, 15 Jun 2017
Airplane! Source: Paramount Home Entertainment

Hundreds stranded at Manchester Airport due to IT 'glitch'

A technical "glitch" at Manchester Airport has left hundreds of passengers stranded for hours this morning. Several airlines were affected including Virgin, SAS, Singapore Airlines and Cathay Pacific flights. Manchester Airport ascribed the "technical failure" with the check-in system as being due to "an issue with overnight …
Lily Moore, 13 Jun 2017

The biggest British Airways IT meltdown WTF: 200 systems in the critical path?

One of the key principles of designing any high availability system is to make sure only vital apps or functions use it and everything else doesn't – sometimes referred to as KISS (Keep It Simple Stupid). High availability or reliability is always technically challenging at whatever systems level it is achieved, be it hardware …
Chris Tofts, 5 Jun 2017
BA photo by Artyom Anikeev via Shutterstock

BA IT systems failure: Uninterruptible Power Supply was interrupted

Analysis An IT bod from a data centre consultancy has been fingered as the person responsible for killing wannabe budget airline British Airways' Boadicea House data centre – and an explanation has emerged as to what killed the DC. Earlier this week Alex Cruz, BA's chief exec, said a major "power surge" at 0930 on Saturday 27 May …

BA CEO blames messaging and networks for grounding

The catastrophic systems failure that grounded British Airways flights for a day appears to have been caused by networking hardware failing to cope with a power surge and messaging systems failing as a result. The Register has asked BA's press office to detail what went wrong, what equipment failed, what disaster recovery …
Simon Sharwood, 30 May 2017

BA's 'global IT system failure' was due to 'power surge'

Updated British Airways CEO Alex Cruz has said the root cause of Saturday's London flight-grounding IT systems ambi-cockup was "a power supply issue*" and that the airline has "no evidence of any cyberattack". The airline has cancelled all flights from London's Heathrow and Gatwick amid what BA has confirmed to The Register is a " …
Jude Karabus, 27 May 2017
Image: Serazetdinov

'Major incident' at Capita data centre: Multiple services still knackered

A major outage at a Capita data centre has knocked out multiple services for customers – including a number of councils' online services – for the last 36 hours. Some of the sites affected include the NHS Business Services Authority, which apologised on its website for the continuing disruption and said it hoped its systems …
Kat Hall, 26 May 2017
Qantas Boeing 737-838, VH-VZR

Telecoms fail in UK takes down passport scanners in Australia

Updated International airline passengers in Australia, New Zealand and other nations have been told that problems processing passports at airports today were caused by a telecoms failure in the United Kingdom. Passengers started to complain of slow check-ins and long queues early Monday, Australian time. Australia's Department of …
Simon Sharwood, 22 May 2017

Wonky whitelist update blamed for AT&T's nationwide 911 blackout

A wrongly updated whitelist was behind the five-hour nationwide outage of AT&T's emergency 911 service in March, a report by America's phone regulator, the FCC, has revealed. The whitelist of IP numbers plays a critical role in AT&T's backend systems, but was listed as containing only "customer" rather than "infrastructure" …
Kieren McCarthy, 18 May 2017

LastPass resolves UK connectivity blooper

Cloud-based password manager LastPass has resolved an issue that left Brits unable to reliably access the service between Tuesday and Thursday this week. In response to queries from El Reg, LastPass blamed the tricky glitch on connectivity issues, which it has been able to route around and fix. A spokesperson for LogMeIn, the …
John Leyden, 12 May 2017
Tommy Lee Jones delivers implied facepalm. From No Country for Old Men  Copyright Miramax Pictures. 2007.

VAST stuff-up leaves new satellite TVs TITSUP

Australians who try to set up a new satellite TV in remote areas can't register online for free-to-air reception, because an expired domain has left the registration service TITSUP (Total Inability To Support Usual Performance). From 2010 to 2012, the Federal government rolled out the Viewer Access Satellite Television (VAST) …

The Co-Op Bank's online banking has gone TITSUP*

Updated The Co-Operative Bank’s online banking has been offline all morning thanks to over-running “planned essential maintenance”. The bank expects it to be down until at least 1pm today. It is not yet known why the bank’s systems have apparently gone offline during a working day, though unlucky customers clicking the “log in” link …

Transatlantic link typo by Sweden's Telia broke Cloudflare in the US

A fat-fingered human accidentally broke a transatlantic internet backbone that knackered Cloudflare's content delivery network in the US. Cloudflare – which props up loads of big names online – said that over the course of about fifteen minutes on Tuesday morning, it suffered a slowdown in traffic, meaning connections to …
Shaun Nichols, 2 May 2017
Cartoon - Private SNAFU

Netregistry, TPP Wholesale on the rack over DNS TITSUP

Updated: Back online Netregistry and TPP Wholesale have lost six DNS servers between them, causing plenty of angst and anger on Australia's corner of the Internet. The TITSUP (Total Inability to Support Usual Performance) arose around 10:30am Eastern Standard Time. Netregistry posted a status update saying the DNS outage also took down its console …

As you stare at the dead British Airways website, remember the hundreds of tech staff it laid off

Updated The and websites and online check-in system for British Airways have been down for the past seven hours or so. The UK's major airline says it has people "at work" fixing the cockup, but as of 1800 GMT no resolution is in sight and BA has not provided an explanation beyond "technical issues." A trip to …
Shaun Nichols, 11 Apr 2017
Woman says oops after data breach... or spome other mistake, possibly. Illustration by Shutterstock/sergey sobin

Database deletion downed Digital Ocean last week

Ouch: last week, Digital Ocean took the GitLab fat-finger pill, deleting a production database and triggering a five-hour outage. Unlike GitLab's disaster, the Digital Ocean “engineer-driven configuration error” didn't include a backup failure. In its apology for the “unacceptable” turn of events, Digital Ocean explains that …
Visual Studio 2015 Update 1 includes a host of new features

Microsoft cloud TITSUP: Skype, Outlook, Xbox, OneDrive, Hotmail down

Updated Microsoft cloud services have dived offline, taking down Outlook, Hotmail, OneDrive, Skype, and Xbox Live. The problems appear to have started on Tuesday morning Pacific Time, although systems could have started to wobble earlier: basically, people were and still are unable to log into their Microsoft-hosted services. Outlook …
Iain Thomson, 21 Mar 2017

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