Articles about outage

Qantas Boeing 737-838, VH-VZR

Telecoms fail in UK takes down passport scanners in Australia

Updated International airline passengers in Australia, New Zealand and other nations have been told that problems processing passports at airports today were caused by a telecoms failure in the United Kingdom. Passengers started to complain of slow check-ins and long queues early Monday, Australian time. Australia's Department of …
Simon Sharwood, 22 May 2017

Wonky whitelist update blamed for AT&T's nationwide 911 blackout

A wrongly updated whitelist was behind the five-hour nationwide outage of AT&T's emergency 911 service in March, a report by America's phone regulator, the FCC, has revealed. The whitelist of IP numbers plays a critical role in AT&T's backend systems, but was listed as containing only "customer" rather than "infrastructure" …
Kieren McCarthy, 18 May 2017

LastPass resolves UK connectivity blooper

Cloud-based password manager LastPass has resolved an issue that left Brits unable to reliably access the service between Tuesday and Thursday this week. In response to queries from El Reg, LastPass blamed the tricky glitch on connectivity issues, which it has been able to route around and fix. A spokesperson for LogMeIn, the …
John Leyden, 12 May 2017
Tommy Lee Jones delivers implied facepalm. From No Country for Old Men  Copyright Miramax Pictures. 2007.

VAST stuff-up leaves new satellite TVs TITSUP

Australians who try to set up a new satellite TV in remote areas can't register online for free-to-air reception, because an expired domain has left the registration service TITSUP (Total Inability To Support Usual Performance). From 2010 to 2012, the Federal government rolled out the Viewer Access Satellite Television (VAST) …

The Co-Op Bank's online banking has gone TITSUP*

Updated The Co-Operative Bank’s online banking has been offline all morning thanks to over-running “planned essential maintenance”. The bank expects it to be down until at least 1pm today. It is not yet known why the bank’s systems have apparently gone offline during a working day, though unlucky customers clicking the “log in” link …

Transatlantic link typo by Sweden's Telia broke Cloudflare in the US

A fat-fingered human accidentally broke a transatlantic internet backbone that knackered Cloudflare's content delivery network in the US. Cloudflare – which props up loads of big names online – said that over the course of about fifteen minutes on Tuesday morning, it suffered a slowdown in traffic, meaning connections to …
Shaun Nichols, 2 May 2017
Cartoon - Private SNAFU

Netregistry, TPP Wholesale on the rack over DNS TITSUP

Updated: Back online Netregistry and TPP Wholesale have lost six DNS servers between them, causing plenty of angst and anger on Australia's corner of the Internet. The TITSUP (Total Inability to Support Usual Performance) arose around 10:30am Eastern Standard Time. Netregistry posted a status update saying the DNS outage also took down its console …

As you stare at the dead British Airways website, remember the hundreds of tech staff it laid off

Updated The ba.com and britishairways.com websites and online check-in system for British Airways have been down for the past seven hours or so. The UK's major airline says it has people "at work" fixing the cockup, but as of 1800 GMT no resolution is in sight and BA has not provided an explanation beyond "technical issues." A trip to …
Shaun Nichols, 11 Apr 2017
Woman says oops after data breach... or spome other mistake, possibly. Illustration by Shutterstock/sergey sobin

Database deletion downed Digital Ocean last week

Ouch: last week, Digital Ocean took the GitLab fat-finger pill, deleting a production database and triggering a five-hour outage. Unlike GitLab's disaster, the Digital Ocean “engineer-driven configuration error” didn't include a backup failure. In its apology for the “unacceptable” turn of events, Digital Ocean explains that …
Visual Studio 2015 Update 1 includes a host of new features

Microsoft cloud TITSUP: Skype, Outlook, Xbox, OneDrive, Hotmail down

Updated Microsoft cloud services have dived offline, taking down Outlook, Hotmail, OneDrive, Skype, and Xbox Live. The problems appear to have started on Tuesday morning Pacific Time, although systems could have started to wobble earlier: basically, people were and still are unable to log into their Microsoft-hosted services. Outlook …
Iain Thomson, 21 Mar 2017

Oh my God, 911 is down. Quick, call… aaargh!

AT&T suffered an America-wide outage of 911 emergency calls Wednesday evening, sparking some degree of panic and a swift response from US comms regulator, the FCC. The full scale of the problem is not yet known, and AT&T has yet to put out a response beyond a tweet acknowledging the problem and another one a little under an …

Where in the world is Fast.co.uk web hosting?

Web hosting services at Fast.co.uk are out of action in what would appear to be the final nail in the supplier's coffin. Back in December, Fast.co.uk, which used supplier 186k for its broadband services, advised customers to seek other providers as it was unable to "continue to supply" broadband services. Leeds-based 186k …
Kat Hall, 7 Mar 2017

Redmond's on fire, your 365 is terrified: Microsoft email outage en masse

Some unknowable terror has struck at the heart of the 21st century's communications infrastructure, as complaints mount regarding the global unavailability of Microsoft services, including email and authentication. Has the cyberwar with the aliens begun? We're not sure. All we know at this early stage of the terrible and …
Amazon data center

Amazon S3-izure cause: Half the web vanished because an AWS bod fat-fingered a command

Amazon has provided the postmortem for Tuesday's AWS S3 meltdown, shedding light on what caused one of its largest cloud facilities to bring a chunk of the web down. In a note today to customers, the tech giant said the storage system was knocked offline by a staffer trying to address a problem with its billing system. …
Shaun Nichols, 2 Mar 2017
Man runs as a fire engine pulls up to a burning building. Pic by Shutterstock

AWS's S3 outage was so bad Amazon couldn't get into its own dashboard to warn the world

Tuesday's Amazon Web Services mega-outage knocked offline not only websites big and small, by yanking away their backend storage, but also knackered apps and Internet of Things gadgets relying on the technology. In fact, the five-hour breakdown was so bad, Amazon couldn't even update its own AWS status dashboard: its red …
Shaun Nichols, 1 Mar 2017

HSBC Business internet banking goes TITSUP*

Mondays are a terrible way to start the week, but spare a thought for HSBC customers whose online business banking is not quite so online. This morning's IT difficulties at HSBC's online business banking portal make HSBC's ambition of allowing customers to open new accounts with selfies seem that much more ambitious. @ …

KCL external review blames whole IT team for mega-outage, leaves managers unshamed

Exclusive An external review into last October's catastrophic data loss at King's College London has placed the blame squarely at the feet of the IT technical team, which it found neither understood nor followed the university's system for backing up data. The probe found that "IT did a pretty good job of managing the actual incident" …
Access denied

US Homeland Security is so secure even its own staff can't log in

US Department of Homeland Security staff returning to work on Tuesday after the Presidents' Day holiday have apparently had a tough time getting computer systems to function. DHS staff say they weren't able to log into computer systems at their offices in Washington DC, when clocking on this morning. Staff in at least four …
Iain Thomson, 21 Feb 2017

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