Articles about on-call

Cool dude with big hair and thumbs up like Arthur Fonzarelli

Super-cool sysadmin fixes PCs with gravity, or his fists

ON-CALL Welcome to another Friday and therefore to another edition of On-Call, The Register's regular recycling of readers' recollections! This week, meet “Donald” [Why did that pseudonym come to mind? - Ed] who shared a tale that riffs on last week's dark, magical On-Call. Donald's tale starts with a late eighties gig “doing tech …
Magic act, image via Shutterstock

Naughty sysadmins use dark magic to fix PCs for clueless users

On-Call Welcome again to On-Call, the Friday slot we dedicate to readers' tales of odd jobs at odd times. This week: two readers spin webs of illusion to convince users their troubles had disappeared as if by magic. Let's start with “Levi”, who told us of his time “in the third tier role of a customer support department.” One fine …
Simon Sharwood, 27 Jan 2017

IT team sent dirt file to Police as they all bailed from abusive workplace

On-Call Welcome again to On-Call, which returns for 2017 with more tales of your fellow readers' experiences of horrible jobs at horrible times. This week, a story of horrible bosses, from “Mike” who tells us he once worked for an investment fund that handled money in a very politically correct way for positively Saintly institutions …
Simon Sharwood, 20 Jan 2017
Merry Christmas Australia

Christmas Eve ERP migration derailed by silly spreadsheet sort

On-call Welcome again to On-Call, the column on which we conduct a Friday forage through the inbox full of readers' stories of jobs gone wrong. Today, we wrap our special week of Festive On-Call and so our topic is ... drumroll please ... Christmas. Let's start with “Mike” who told us that “Back in the Christmas of 1995 I was working …
Simon Sharwood, 23 Dec 2016

Support chap's Sonic Screwdriver fixes PC as user fumes in disbelief

On-call Welcome to another festive edition of On-Call, the column in which we recycle readers' horror stories. Today, as we seek something, anything, to write in the pre-Christmas news drought, we bring you a trio of tales from the bulging On-Call inbox. Which we must say is swelling this week: it looks like some of you might not be …
Simon Sharwood, 22 Dec 2016
Man flexing for webcam

Did webcam 'performer' offer support chap payment in kind?

On-call Welcome again to a festive edition of On-Call, the column in which readers send stories of jobs gone bad and we sanitise them for general consumption. We usually appear on Fridays, but the On-Call inbox is bulging, there's sod-all news to write this week and so we're doing it daily this week to spread some Christmas cheer. …
Simon Sharwood, 21 Dec 2016

Why does Skype only show me from the chin down?

On-call Welcome again to a special festive On-Call, in which we dredge worthy tales from the On-Call inbox and give them a spin to compensate for the lack of pre-Christmas news. And also because lots of people write in and we should give lots of you a go. Today: stupid, stupid people with stupid explanations for simple things. Let's …
Simon Sharwood, 20 Dec 2016
5.25 in floppy disk

It's round and wobbles, but madam, it's a mouse pad, not a floppy disk

On-call Welcome to festive On-Call, in which we take our regular Friday tales of jobs gone wrong and run lots more of them because there's sod-all news to write in the week before Christmas. And also because we have lots of lovely submissions that deserve a run. Today: tales of floppy disks. Let's start with “Steve”, who once took a …
Simon Sharwood, 19 Dec 2016
Bookshelf in the British Library basement

Sysadmin 'fixed' PC by hiding it on a bookshelf for a few weeks

On-call Welcome again to On-Call, our weekly column in which we recount readers' tales of jobs gone wrong, often at times or for reasons that are just plain wrong. This week, meet “Aaron”, who once worked for a construction company he says “didn't need in-house IT but had delusions of grandeur and so employed me.” The company had …
Simon Sharwood, 16 Dec 2016

Sysadmin told to spend 20+ hours changing user names, for no reason

On-Call Welcome again to On-Call, our regular Friday morning foray into readers' stories of being asked to do the right thing, for the wrong reason, at unspeakable times. This week, meet reader “Harold” who works as IT manager for an educational institution. Harold tells us that the institution has a simple scheme to allocate user …
Weapon of the information wars from Shutterstock

Sysadmin figures out dating agency worker lied in his profile

On-Call Thank the Galactic Spirit it's Friday: your correspondent is beat! But not so beat I can't dip into the On-Call mailbag to dredge up another story in which your fellow Reg readers explain how they've rescued clients and colleagues from chronologically-inconvenient computational cock-ups. This week, meet “Hal”, who tells us …
Lips. Image via Pixabay

Sysadmin denies boss's request to whitelist smut talk site of which he was a very happy member

On-Call Welcome to Friday, readers, and therefore to another edition of On-Call, where we share readers' stories of things they get asked to do in the name of keeping computers up and running. This week, reader “Shane” brings us the story of a difficult moment in both his personal and private lives. The personal first: things weren't …
Simon Sharwood, 25 Nov 2016
dunce_cap_648

Angry user demands three site visits to fix email address typos

On-Call Welcome again to On-Call, our week-ending wander through readers' tales of horrible problems they've been asked to fix at horrible times. This week, reader “Jack” explains that in desperation he once took a job with a small integrator that specialised in small businesses and won a deal to implement just about the full …
Simon Sharwood, 11 Nov 2016
IT Crowd's Roy: "Have you turned it off and on again?"

Hell desk thought PC fire report was a first-day-on-the-job prank

On-Call Welcome to another instalment of On-Call, The Register's last-day-of-the-week look at all the fun of fixing stuff. This week, we're going back to the first day on the job for reader “Jerome”, who like many readers got his start in IT on an in-house help hell desk. Jerome says he was properly trained and eased into the job by …
Simon Sharwood, 28 Oct 2016
danger

Sysadmin flees asbestos scare with disk drive, blank pay cheques, angry builders in pursuit

On-Call Welcome again to On-Call, our Friday frolic through readers' memories of jobs gone bad. This week, meet “John” who once worked for a construction company that printed its payroll checks every Thursday afternoon. “If the cheques were not ready early on Friday morning, the superintendents were more than willing to give the …
Simon Sharwood, 21 Oct 2016
Elvis in Las Vegas. EDItorial use only - photo by Maridav via Shutterstock

Casino cops are coming if we can't move all this cash in a hurry

On-Call Welcome again to On-Call, El Reg's Friday foray into readers' reminiscences of things that went wrong in the night. This week, meet “James” who once worked “for a company that provided accounting systems for Las Vegas casinos.” As James reminds us, “Casinos, or 'gaming' as it's called in Nevada, are a 24/7 operation and never …
Simon Sharwood, 14 Oct 2016
Mickey Mouse

'Please label things so I can tell the difference between a mouse and a microphone'

On-Call Thank the Valar it's Friday, because that means it is time to share another of your peers' tales of stupid things happening at work in our weekly On-Call feature. This week, reader DC brings us a tale from his time on the service desk at a large publishing company. “One afternoon the personal assistant for one of the …
Cable confusion, image via Shutterstock

User couldn't open documents or turn on PC, still asked for reference as IT expert

ON-Call Thank Cthulhu it's Friday, because that means the weekend is at hand and we can offer you another instalment of On-Call to show what happens when support calls ruin your personal time. This week, meet “Adam,” who once did tech support at an Australian university. One of Adam's users, who'd been in her job for a week, “came to …
Simon Sharwood, 30 Sep 2016

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