Articles about on-call

PS2 Mouse

User spent 20 minutes trying to move mouse cursor, without success

On-Call Welcome again to On-Call, in which The Register brings you readers’ tales of tech support traumas. This week, meet “Wanda”, who found herself called upon to some citizen sysadminnery when shopping. Wanda’s story started with a broken mobile phone and a desire to replace it. Said desire took her into a retail outlet where a …
Simon Sharwood, 15 Jun 2018
Automatic teller machine

Don’t talk to the ATM, young man, it’s just a machine and there’s nobody inside

On-Call Welcome again to On-Call, The Register’s Friday forage through readers’ memories of tech support jobs that became FUBAR*. This week meet “Robin” who back in the 1980s had a bit to do with a company called “Lion Systems Developments” – or LSD for short. Robin was around when LSD “won the contract to supply the communication …
Dot matrix printer with continuous stationery

Send printer ink, please. More again please, and fast. Now send it faster

On-Call On-come again to On-Call, The Register’s Friday column in which readers share tales of tech support oddities. This week, meet “Sam” who told us that back in the 1990s he had a job as “a fledgling tech support/programmer/whatever else was needed.” Sam’s employer “was the supply point for a number of others, most of which were …
Bank vault

Police block roads to stop tech support chap 'robbing a bank'

On-Call Welcome again to On-Call, The Register's Friday reader-contributed tales of tech support jobs gone wrong. We're mining a bit of a vein of emergency-services-related stories of late, so let's keep that going by meeting "James", who sent us a story from "way back in the 1990s when I was sent to a small branch of a foreign bank …
Simon Sharwood, 25 May 2018
Bomb on PC screen

Tech support made the news after bomb squad and police showed up to 'defuse' leaky UPS

On-Call By golly it’s Friday again! Which means a spot of R&R isn’t far off, once we get through On-Call, The Register’s weekly column recounting readers’ tales of terrible times in tech support. This week meet “Len” who told us he works “for a small but long-established IT company” n a major Scottish city. “We do a range of work …
Simon Sharwood, 18 May 2018
Cartoon fire truck

Fixing a printer ended with a dozen fire engines in the car park

On-Call Welcome once again to On-Call, The Register’s continuing column recounting readers’ tech support traumas. This week, meet “Rob” who told us about “a late night visit to British Coal to replace a hot-roll fuser on a massive laser printer.’ And not just any massive laser printer but the IBM 3800 printer – one of the first laser …
Simon Sharwood, 11 May 2018
Burning laptop

My PC is on fire! Can you back it up really, really fast?

On-Call Welcome again to On-Call, The Register’s weekly reader-contributed column in which we tease out tales from the trenches of tech support. This week, meet “Rick” who used to work for an outsourced tech support company that worked for several big technology brands. Rick answered calls for Microsoft, Iomega, 3Com, Dell, Corel “ …
Switch

Boss sent overpaid IT know-nothings home – until an ON switch proved elusive

On-Call Why look at that! The end of the working week is upon us, which means it’s time to dip into the mailbag to bring you another instalment of On-Call, The Register’s reader-contributed tales of tech support trauma. This week meet “Abraham” who was once “called in to move a big printer.” Abraham was a proper techie, not a …
Simon Sharwood, 27 Apr 2018
A fiber optic cable

CEO insisted his email was on server that had been offline for years

On-Call Welcome again to On-Call, The Register’s Friday column in which readers share tales of tricky tech support tasks. This week meet “Sam” who “used to work for one of those zombie web companies that limped along after the dotcom bubble burst because no-one had told it that it should be dead.” The company no longer had a proper …
Simon Sharwood, 20 Apr 2018
Mother tattoo

Sysadmin’s worst client was … his mother! Until his sister called for help

On-Call Welcome again to On-Call, The Register’s reader-contributed tales of tech support tension, terror and technical tragedy. This week meet “Calvin” who told us that “For many years our small family business had run on paperwork, but increasing amounts of government red tape meant we had to go digital.” “After sharpening my …
Simon Sharwood, 13 Apr 2018
Peace Symbol CPU

My PC makes ‘negative energy waves’, said user, then demanded fix

On-Call Everybody’s working for the weekend, the song goes, but here at On-Call, The Register works to bring you a weekly story of a fellow reader’s tech support trauma. This week, meet “Roger” who once took a call from a user “well known as being very sensitive to radio waves and who therefore did things like using a headset so that …
Eyepatch emoji

The Register Opera Company presents: The Pirates of Penzance, Sysadmin edition

On-Call Easter Special Why look at that, it’s 07:00 GMT Friday, the slot when The Register usually runs “On-Call”, our tales of tech support woes. But this Friday is Good Friday, so much of the Reg-reading world has the day off. We therefore decided to deviate a little from the On-Call template with this contribution from reader “Patrick”, who is …
Simon Sharwood, 30 Mar 2018
Typing error

User fired IT support company for a 'typo' that was actually a real word

On-Call Welcome once more to On-Call, The Register’s weekly reader-contributed story of tech support trauma. On-Call dipped into its mailbag in the hope of finding an Easter story, but found a cracking Christmas story sent by chap named “Peter”. “An irate customer called me on Christmas Eve, incandescent that a letter had gone to a …
Simon Sharwood, 29 Mar 2018
Angry man on laptop. Illustration via Shutterstock

User asked why CTRL-ALT-DEL restarted PC instead of opening apps

On-Call Welcome again to On-Call, The Register’s Friday foray into readers’ recollections of tech support jobs that went janky. This week, meet “Miles” who told us that “back in the 90's I was supporting a DOS-based machine control application that was installed around the world.” “To give us remote access we had pcAnywhere installed …
Simon Sharwood, 23 Mar 2018
Dot matrix printer with continuous stationery

Office junior had one job: Tearing perforated bits off tractor-feed dot matrix printer paper

On-Call Why look at that! Friday is upon us, which means it’s time to read this week’s edition of On-Call, our weekly column featuring Register readers’ recollections of tech support jobs gone wrong. This week meet “Pablo” who told us that “In the '90s I worked as a field service engineer for one of the leading companies supplying IT …
Simon Sharwood, 16 Mar 2018
Man sleeping at desk

Your mouse can't reach that Excel cell? Buy a 'desk extender' said help desk bluffer

On-Call Welcome once more to On-Call, our Friday rummage though readers' recollections of tech support jobs that produced odd endings. This week meet "Wendell" who told us he "worked at a company in the mid-80s, when Windows was just starting to appear." "Of course, the 'executives' insisted on having Microsoft Office, specifically, …
Black and white television with white noise

My PC is broken, said user typing in white on a white background

On-Call Welcome again to On-Call, The Register's free therapy session for those who perform tech support chores and need to get the worst ones off their chest. This week, meet "George" who in 2002 worked in "a metal service center in Athens" that had just acquired its very first PCs to replace dumb terminals slaved to an AIX server. …
Flip phone and smart phone

Batteries are so heavy, said user. If I take it out, will this thing work?

On-Call + video Welcome again to On-Call, The Register's support group for tech support pros, in which we share readers' tales of being asked to do unreasonable things for inexcusable people. This week, meet "James" who used to do tech support for a major mobile carrier. One fine day "a young lady" visited the store in which James worked and …
Simon Sharwood, 23 Feb 2018

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