Articles about nuisance calls

A man with no money in his wallet

Cold call bosses could be forced to cough up under new rules

The UK government is planning to make company directors personally liable for nuisance calls – two years after it first promised the powers to the data protection watchdog. At the moment, the Information Commissioner's Office can only hand out fines to companies that make spam marketing calls. Under the new plan, announced …
Rebecca Hill, 30 May 2018

UK's data watchdog seizes suspected Scottish nuisance caller's kit

A Scottish company suspected of making 200 million nuisance calls that may have blocked railway safety hotlines has been raided by the Information Commissioner's Office. The UK data protection watchdog seized computer equipment and documents from the firm's offices yesterday. The company, which the ICO won't name until the …
Rebecca Hill, 23 Mar 2018
perplexed woman on phone

Stop calling, stop calling... ICO goes gaga after home improvement biz ignores warnings

A Welsh home improvement firm has been fined after ignoring a warning to stop contacting people who had opted out of marketing calls. In March last year, Swansea-based Direct Choice Home Improvements was handed a £50,000 fine after 167 people complained about nuisance calls. On top of the civil monetary penalty, Blighty's …
Rebecca Hill, 14 Feb 2018

Brit regulator pats self on back over nuisance call reduction: It's just 4 billion now!

UK communications regulator Ofcom and the Information Commissioner’s Office have awarded themselves a pat on the back for reducing the amount of nuisance calls in the islands to a mere 3.9 billion last year. In an update on the joint action plan to tackle nuisance calls and texts, it said: “Ofcom’s latest estimate is that …
Kat Hall, 9 Feb 2018
No, just stop. Nope. photo by shutterstock

Scouse marketing scamps scalped £70k for 100,000+ nuisance calls

A firm promising to generate leads for businesses has been fined £70,000 for making more than 100,000 nuisance calls – although it has denied using automatic dialling. The UK Information Commissioner's Office investigated (PDF) Liverpool-based firm The Lead Experts following a series of complaints from people who had not …
Rebecca Hill, 13 Oct 2017

UK data watchdog swots automated marketing call pest with £260k fine

Blighty's Information Commissioner's Office is claiming another big win after fining marketing firm Easyleads Ltd £260,000 for being a royal pain in the ass – or, more specifically, for making 16.7 million automated marketing calls. Illegally, the Coventry-based professional pesterers did not have the consent of unsuspecting …
Paul Kunert, 21 Sep 2017
woman answers phone in the middle of the night. photo by SHutterstock

ICO fines 'Wolf of Wall Street' electrical survey biz for nuisance calls

Electrical survey provider MyHome Installations Ltd, which entered the hall of shame on the Beeb's Rogue Traders for pressure selling to pensioners, is facing a £50,000 fine for nuisance calls. The UK Information Commissioner's Office probed 169 complaints from members of the public whose phone numbers were listed on the …
Paul Kunert, 23 Jun 2017
woman answers phone in the middle of the night. photo by SHutterstock

BT installs phone 'spam filter', says it'll strain out mass cold-callers

BT has opened a free nuisance call screening service, which it estimates could junk 15 million cold calls - such as PPI and accident claims - to a voicemail box. The Call Protect service will use what it described as "huge computing power" to analyse large amounts of live data, said BT. The Register has asked for specifics on …
Kat Hall, 16 Jan 2017
Woman angrily hangs up phone. Photo via Shutterstock

Glasgow boiler firm in hot water for cold calls, cops £180K fine

A Glasgow-based boiler replacement firm has been fined £180,000 for its prolific and obnoxious nuisance call campaign. FEP Heatcare made 2.6 million unwanted calls, which played a recorded message promoting the company’s products and services. Its activities made it one of Britain’s most complained about nuisance callers. …
John Leyden, 17 Mar 2016
hand holdin retro telephone

Watch out, er, 'oven cleaners': ICO plans nuisance call crackdown in 2016

The UK's Information Commissioner's Office is planning a further crackdown against nuisance call companies, with massive fines coming next year for transgressors. The non-departmental, regulatory public body imposed more than a million pound's worth of penalties on those responsible for nuisance calls and text messages in 2015 …
John Leyden, 29 Dec 2015
No junk mail. Pic: gajman, Flickr

Solar panel spammer hit by UK’s biggest ever nuisance calls fine

The UK's data privacy watchdog has issued its largest ever fine for a nuisance caller, £200,000, after a solar panels provider was found culpable for recklessly breaking marketing call regulations. An Information Commissioner’s Office (ICO) investigation discovered that Glasgow-based Home Energy & Lifestyle Management Ltd ( …
John Leyden, 30 Sep 2015
hand holdin retro telephone

Google accuses SEO biz Local Lighthouse of false claims, robo-calls

Google has taken exception to SEO outfit Local Lighthouse that apparently wrongly implied it has an affiliation with The Chocolate Factory. The American web goliath has taken legal action against the smaller biz in the northern district of California, alleging Local Lighthouse uses nuisance calls to sell its services. Google …
Simon Rockman, 17 Sep 2015
purple rotary phone

ICO fines anti nuisance call company for making nuisance calls

The Information Commissioner’s Office (ICO) has fined a company that blocks nuisance calls for making nuisance calls. The ICO announced yesterday that Point One Marketing Ltd (previously Conservo Digital Ltd) from Bournemouth would have to fork out £50,000 for harassing people. The company, which trades as "Stop the Calls", …
Jennifer Baker, 11 Aug 2015

UK call centre linked to ‘millions’ of nuisance robo-calls raided by ICO

UK data privacy watchdogs raided Thursday a call centre allegedly linked to millions of nuisance calls. Officers from the ICO (Information Commissioner's Office) and Trading Standards conducted the operation against a business in the Brighton area suspected of using automatic dialling technology to make four to six million …
John Leyden, 12 Mar 2015

UK.gov pushes for SWIFT ACTION against nuisance calls, threatens £500k fines

The UK government is hoping to force through a change in law to lower the legal threshold on punishments handed out to companies that make nuisance calls and send annoying texts to Brits. A six-week consultation process was announced by the Department of Culture, Media and Sport this morning. Culture Secretary Sajid Javid …
Kelly Fiveash, 25 Oct 2014

TalkTalk to block nuisance calls with no help AT ALL from Huawei

TalkTalk is extending its HomeSafe brand from the telco's broadband service to its fixed phone lines by adding network-level filters that will hang up on nuisance calls. But the company told The Register today that - unlike its broadband HomeSafe system - this particular filtering technology has been developed without the help …
Kelly Fiveash, 31 Oct 2013
The Register breaking news

ICO clamps down on nuisance calls, slaps £90k fine on Glasgow firm

A Glasgow company that deliberately nagged households with nuisance calls has been fined £90,000 by Britain's data protection watchdog. DM Design had annoyed the hell out of thousands of people by making nuisance marketing calls to their home telephone numbers. The Information Commissioner's Office said that the regulator and …
Kelly Fiveash, 20 Mar 2013
The Register breaking news

Nuisance calls DOUBLE, Ofcom vows to hunt down offenders

Ofcom has outlined yet another plan to target annoying phones calls, which according to its latest report have doubled. It is hoping that imposing a few fines, writing several stern letters and doing more research will stem the flow - despite remaining entirely powerless to prevent calls that originate outside the UK. Many of …
Bill Ray, 9 Jan 2013

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