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NatWest customer services: We're aware of security glitch

Brit retail bank NatWest is backtracking on previous claims that it was aware of a security glitch at the log-in stage that requested customers to enter more digits of their password than existed. A little over a week ago, a potential security issue emerged when this writer was asked to enter the 11th digit of a password to an …
Jane Fae , 28 Sep 2017
Mobile banking, image via Shutterstock

It's paydaygeddon! NatWest account transfers 'disappearing' (not really)

There's drama aplenty for NatWest customers this morning as account transfers are “disappearing” according to aggrieved customers. Here in Blighty it's a pleasant payday Friday morning, and the fine folk of this country are paying their rent and counting the pennies in preparation for their monthly evening of expensive …

Natwest online payments go down

Customers at Blighty's high-street bank Natwest have been struggling to make online payments this afternoon. One customer got in touch to report that a NatWest web-chat support person today told them: "We are currently experiencing issues with online banking, particularly making payments to new and existing payees on your …
Kat Hall, 28 Sep 2016
Mobile banking, image via Shutterstock

NatWest tightens online banking security after hacks' 'hack' exposé

NatWest is tightening up its internet banking systems after security shortcomings were exposed by journalists. BBC hacks were able to hijack a colleague's NatWest online bank account and transfer money without knowing her password. The UK bank's parent, Royal Bank of Scotland (RBS) Group, is also shoring up its security. …
John Leyden, 8 Mar 2016
Angry businesswoman shouting on phone in office. Image via Shutterstock

RBS and Natwest online banking goes titsup

Updated Customers of RBS and Natwest have complained they are unable to access their online banking accounts. Issues appeared to begin this morning, with the bank yet to release an official statement about the problem. However, it told one customer in response to a tweet that its "tech team are investigating the issue as a matter of …
Kat Hall, 15 Jan 2016
Facepalm

Attempted bank robber demands cash transfer ... to his own account

A wannabe bank robber has been jailed after ditching the traditional "hand over the cash" approach in favour of asking for money to be transferred into his bank account. According to the Ashford Herald, master crim Paul Neaverson, 61, walked into a NatWest tentacle in Rainham, Kent, held a knife to a cashier's neck and – since …
Lester Haines, 14 Sep 2015

NatWest IT cock-up sees 600,000 transactions go 'missing'

NatWest customers have been informed that 600,000 transactions have gone missing, the latest debacle facing the IT gaffe-prone bank. On its Twitter profile this morning the bank, which is part of the Royal Bank of Scotland, said: "Some customer payments are missing this morning, and we are investigating as a matter of urgency …
Kat Hall, 17 Jun 2015

NatWest and RBS' mobile banking apps go TITSUP

UPDATE RBS and NatWest customers have been left unable to access their accounts via the banks' mobile apps. In an identically-worded tweet both banks said this morning: "We're sorry if you're having trouble getting into Mobile Banking, we're working hard to resolve the issue. Thank you for your patience." NatWest and RBS are …
Kat Hall, 20 Apr 2015
Rows of Gummi Bears in military formation. Author: Institute for Web Science and Technologies, University of Koblenz-Landau. Licensed under CC 3.0

iBank: RBS, NatWest first UK banks to allow Apple Touch ID logins

RBS and NatWest have become the first UK-based banks to offer their customers the option to log in to mobile banking apps using Apple’s Touch ID fingerprint recognition technology. From today (19 February), RBS and NatWest customers who have an iPhone 5S, iPhone 6 or iPhone 6 plus will be able to access their mobile banking …
John Leyden, 19 Feb 2015

Giant bank IT cockup of 2012 'could have brought down ENTIRE financial system'

RBS, Natwest and Ulster Bank have today been hit with a £56m fine from regulators for their IT meltdowns in 2012. They received a £14m smack from the Bank of England's Prudential Regulation Authority and a £42m penalty from the FCA. The PRA said the IT incident could have threatened the safety of the banks and "in extremis" …
Kat Hall, 20 Nov 2014

NatWest 'spam' email cockup got me slapped with late payment fee, says angry Reg reader

NatWest customers should watch out for lost credit card statements as an IT cockup has been blamed for one Register reader getting smacked with a late payment fee. A reader told The Reg how he was fined by NatWest for missing the regular payment on his credit card. The reader, who wishes to remain anonymous, receives his …
Gavin Clarke, 28 Jan 2014

RBS MELTDOWN LATEST: 'We'll be the bank we should be ... next YEAR maybe'

RBS Banking Group is still refusing to say what went wrong with IT systems in its third major outage in less than two years, despite the fact that customers are still facing problems with their accounts today. In a mea culpa statement, chief exec Ross McEwan said that the systems failure on Cyber Monday was "unacceptable" and …

IT MELTDOWN ruins Cyber Monday for RBS, Natwest customers

RBS, Natwest and Ulster Bank customers were hit by an "IT meltdown" on Cyber Monday that stopped card payments, borked ATMs and closed down online banking, leaving them with no way to pay for anything. Problems started around 6.30pm yesterday as folks trying to do their Christmas shopping online and those looking for a few …
The Register breaking news

Finance bods probe RBS over bank-crippling IT cock-up

A banking watchdog has launched an investigation into the IT meltdown that crippled bank accounts held by millions of NatWest, RBS and Ulster Bank customers in June last year. The Financial Conduct Authority (FCA) has begun a probe into the disaster, which saw the RBS group unable to process payments following a catastrophic …
Jasper Hamill, 10 Apr 2013

'Mainframe blowout' knackered millions of RBS, NatWest accounts

A hardware fault in one of the Royal Bank of Scotland Group's mainframes prevented millions of customers from accessing their accounts last night. A spokesman said an unspecified system failure was to blame after folks were unable to log into online banking, use cash machines or make payments at the tills for three hours on …
Gavin Clarke, 7 Mar 2013

RBS and NatWest FAIL downs services across UK

Updated Thirsty NatWest and RBS customers across the UK are finding it difficult to get the last round in tonight, as the banks' systems have failed. The megabork, which began at around 9:30pm, has taken down cash machines, online banking and telephone banking for the majority of its customers across the UK. "We are aware of the …
Jack Clark, 6 Mar 2013

Natwest biz banking service goes titsup overnight

Natwest's business banking site Bankline went down last night after undergoing "maintenance" for a little longer than expected. The service that helps businesses manage their finances bobbed back up circa 10.20am this morning. The consumer facing side of the site displayed this message: Natwest bankline error, credit …
Anna Leach, 23 Oct 2012
The Register breaking news

Natwest's Get Cash app pulled, but NOTHING to do with frauds

Natwest has pulled a feature on its banking app that lets users get cash without a bank card. The removal of "Get Cash" from the app comes two days after reports that a fraudster used the feature to "get cash" - from another person's account. The BBC reported that a Natwest customer had been diddled out of £900 through a thief …
Anna Leach, 9 Oct 2012

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