Articles about itil

ServiceNow Kingston

AI might outsmart ITIL, make MTBF moot, says ServiceNow strategist

Artificial Intelligence might just make IT organisations look for new measures of their success and lead to a rethink of ITIL, according to ServiceNow's chief strategy officer Dave Wright. ServiceNow acquired AI outfit DxContinuum in January 2017 and will debut its wares in the “Kingston” release of its signature SaaS, which …
Simon Sharwood, 24 Oct 2017
Amazon Web Services

AWS launches managed-services-as-a-service

Amazon Web Services (AWS) has announced it's getting in to the managed services business. The cloud colossus has operated a substantial consulting practice for some time, the better to help cloud migrants clamber aboard. But until now it's left the mucky bits of managing a cloud – patch management, backup, monitoring, …
Simon Sharwood, 13 Dec 2016
management cloud7

IT service management as an enterprise-wide service

When it comes to providing efficient services, can the IT department teach the rest of the business a thing or two? IT has come a long way in the last few years. Traditionally, the IT department lived in an ivory tower, but commercial pressures forced it to change its stance. IT service management (ITSM) tools and techniques …
Danny Bradbury, 29 May 2015
management governance3

Config management: Enemy of agile approach or the reason it WORKS?

David Norfolk is practice leader with responsibility for development and governance at Bloor Research International. He is on the committee of the BCS Configuration Management Specialist Group. Configuration management (CM) is the management of configuration items (CIs), which are the things that you care about, the things that …
David Norfolk, 22 Aug 2013
management governance3

UK.gov to be fully BIM-enabled 'by 2016'

The eighth BCS Configuration Management conference was billed as the premier UK event on Change, Release and Configuration Management for ITIL and Service Management. The BCS had lined up a range of speakers from a diverse spread of industries and expertise and the day didn’t disappoint. The conference kicked off in London …
Eira Hayward, 2 Jul 2013
VMware logo

VMware offers cloud construction mind meld as a service

VMworld 2012 Everything you and the world's greatest process wonks know about building and operating data centres is wrong if you're assembling a private cloud, says VMware, and only its new Cloud Ops offering - billed as a "New Operating Model for the Cloud Era" - can help you do it right. That's the message from VMworld 2012 in San …
Simon Sharwood, 27 Aug 2012
The Register breaking news

IT governance: a help or a hindrance for your projects?

Facebook has become a source of pithy quotes. One is doing the round in friends’ status windows right now is: “Follow your heart, but take your brain along with you.” In relation to IT, another way to put it might be: “No action without control.” Embarking on projects and service delivery without proper governance leads to …
The Register breaking news

ITIL struggles to catch up with private cloud

Data centres run on the back of good operational processes that are repeatable and trusted. IT management best practices have sometimes been criticised as being monolithic and failing to keep up with change. ITIL (the Information Technology Infrastructure Library), for example, was defined in the 1990s as a best-practice …
Nathan Coates, 22 Jun 2011
The Register breaking news

El Reg guide to the Private Cloud

Anyone researching private cloud runs up against a wall of definition and counter-definition. “Private cloud isn’t real cloud computing,” according to one vendor, in phrasing redolent of Monty Python’s Life of Brian. This debate will run and run, but much of the discussion about private cloud computing to date concerns the more …
Nathan Coates, 12 Jun 2011
cable

Framework flotilla tackles VDI

The desktop has traditionally been an under-managed area of IT. Many businesses, especially smaller ones, may not have the expertise or the resource to manage physical desktops as well as they could. As desktop virtualisation becomes more popular, IT departments face an increased management overhead. Suddenly, hundreds or …
Robin Birtstone, 13 Apr 2011
channel

Bocada looks at data protection market through Prism

Bocada reckons it has built a next-generation backup reporting product by embedding Enterprise v5.4 product technology in an ITIL-like service process management framework. Crudely speaking, a service delivery management layer has been bolted on and integrated into a Bocada Enterprise 5.4 base, and has dubbed the result Prism …
Chris Mellor, 20 Jan 2010
The Register breaking news

The Sun shines out of certified Java programmers

The recession gathers apace, jobs are falling like nine pins, we're all doomed. Or maybe we dig in, work hard, brush up on old skills, read up on new stuff, do a bit of studying, sit an exam or two. Here's a couple of papers about IT exams from the Reg library for your perusal. The Sun certification and team performance: The …
Team Register, 5 Mar 2009
graph up

What are the security threats?

"Security", as the first article in this series points out, can always be found near the top of the list of concerns of every IT manager and IT director. Unfortunately the same subject can also manage to not quite make it onto the more important list of things to do something about now. Over the years, a diverse array of …
Tony Lock, 25 Feb 2009
graph up

Making IT security matter

Tech Panel Last year, Freeform Dynamics surveyed the attitudes of tech professionals into IT security. We found that IT security’s most important raison d'etre was to assure day-to-day operations – that is, keeping the business running (Figure 1). Many organisations do not practice entirely what they preach, however. While nearly …
Jon Collins, 23 Feb 2009
Warning Go

ITIL v3 is go

After three years gestation, the UK's Office of Government Commerce (OGC) yesterday gave birth to ITIL version 3. ITIL's friends promptly held a launch party in London to celebrate. Once upon a time, ITIL was merely an acronym for the IT Infrastructure Library. But now it is a “brand” for IT service delivery and represents an …
David Norfolk, 6 Jun 2007
The Register breaking news

CMSG gets ITIL

Editor's blog The British Computer Society Configuration Management special interest group (the BCS CMSG) has rather an oxymoronic name perhaps - who's interested in CM? Well, I am. I was interested enough to go to its bi-annual conference last week, and so, probably, is anyone actually involved in doing CM. CM can be defined as: "The …
David Norfolk, 25 May 2007

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