Articles about ee

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So what does EE's 5G test really signal?

Brit mobile operator EE has proudly announced the success of a "breakthrough test" for 5G, but what do these tests signal for future 5G usage? BT's mobile arm, with the assistance of Huawei, recently managed an end-to-end connection with a stable speed of 2.8 Gigabits per second, and a latency below 5 milliseconds. For …
Richard Priday, 17 Nov 2017
he exterior of the carphone warehouse on January the 23rd, 2015, in London, England, UK. The carphone warehouse has over 3000 stores. Editorial Credit: Michaelpuche / Shutterstock.com

Carphone Warehouse given a stern talking to for 'misleading' radio ad

Carphone Warehouse was given a particularly withering stare by the Advertising Standards Agency in a ruling handed down today concerning one of its radio adverts. The ad, played back in July, claimed that customers could save an average of £152 by using the Warehouse over its major competitors. However, while its other adverts …

Vodafone, EE and Three overcharging customers after contracts expire

Folk with mobiles on Vodafone, EE and Three are being stung by an average £22 per month for staying on their contracts after their handsets have been paid off, according to Citizens Advice. Customers who choose to stay on the same plan after the two-year fixed deal ends are not getting their bills reduced, meaning they are …
Kat Hall, 20 Oct 2017

Outage at EE wrecks voice calls across the UK

EE customers have been hit with a nationwide outage, with many unable to make calls this morning. According to monitoring site Down Detector, the problem first emerged around 8am this morning. Customers in London and the South East appear to have been hit the hardest. But folk were also reporting problems in Blackpool, …
Kat Hall, 10 Oct 2017
Man exasperated after being on hold for a long period of time. Photo by Shutterstock

Now EE's challenging UK regulator's mobile spectrum proposals

EE has officially launched its legal challenge against Ofcom's spectrum proposals, a move prompted by Three's judicial review formally submitted earlier this month. The biz wants to split the rules for bidding on the different bands, under Ofcom's plans to stop mobile phone companies from owning more than 37 per cent of usable …
Kat Hall, 19 Sep 2017

EE!? The sound customers make when the interwebz don't work

EE broadband customers have been unable to get online this morning, due to what seems to be a major nationwide outage. According to monitoring site Down Detector, the problem began this morning with customers reporting access issues in Wales, Exeter, Manchester and Birmingham. One EE customer tweeted that the biz had …
Kat Hall, 29 Aug 2017
Man looking at phone misses goal being scored.

Oh no, EE! More UK mobile customers face sluggish roaming abroad

EE customers not on the firm's top-end data tariff have complained they are receiving sloth-like speeds of 2Mbps when using data abroad. On its Free EU Roaming support page, EE said: "4GEE Max customers will get our fastest available speeds at home and abroad. But please note: maximum speeds will be dependent on the local …
Kat Hall, 16 Aug 2017

Profits plunge 40% as BT coughs up £225m to avoid court battle

BT's profits plunged 42 per cent to £418m for the first quarter, as the former state monopoly paid off £225m in settlements in relation to the accounting scandal in Italy. The biz coughed up the cash rather than go to court with Deutsche Telekom and Orange, after it wrote down the value of its Italian unit by £530m in January …
Kat Hall, 28 Jul 2017
child browsing on tablet outdoors. pHOTO BY SHUTTERSTOCK

EE scrap connection fee... to hike broadband and telly packages

Mobile operator EE has confirmed it will be hiking the prices of new customer contracts on its broadband and TV packages. A spokeswoman said the "small change to the price" to its broadband and EETV packages reflect an investment in content. She said: "This will not affect the price that existing customers pay for their …
Kat Hall, 28 Mar 2017
Baby clings to mum's leg. photo by shutterstock

Three to lawyer up unless Ofcom intervenes in spectrum market

Three has renewed calls on Ofcom to intervene in the UK's mobile spectrum market, warning it could lawyer up unless the regulator curbs the proportion of airwaves owned by Vodafone and BT's EE in the forthcoming auction. Dave Dyson, chief executive of Three UK, said: "The UK has the most imbalanced spectrum distribution of the …
Kat Hall, 23 Mar 2017
BT Tower photo via Shutterstock

SAP eyes up BT's biz ahead of £550m EE integration

Software biz SAP is eyeing up BT's business following its acquisition of the firm's existing customer EE for £12.5bn last year, with the former state monopoly having already set aside £550m for integration costs. Speaking to The Register at Mobile World Congress in Barcelona, Stephen Gatien, global head of telecommunications …
Kat Hall, 2 Mar 2017

EE unveils sky domination plans with drones, balloons

EE has revealed plans to launch balloon and drone "air masts" to connect remote parts of the UK in the wake of disasters such as major flooding, in its yet-to-be-patented technology unveiled today. For those who can't bear to enjoy the solitude of nature without being able to instantly post to Facebook, chief exec of EE Marc …
Kat Hall, 21 Feb 2017

Cheer up, pal: UK mobe networks are now 8% less crap, tests show

Real-world mobile network performance monitor RootMetrics reckons the reliability of the UK’s mobile networks improved eight per cent in the last six months of 2016. RootMetrics tests network performance on roads and some 1,000 indoor locations, and the data is based on over 800,000 data samples. Vodafone was the most …
Andrew Orlowski, 15 Feb 2017
Photo by Diabluses / Shutterstock

MEEELLIONs of Brits stick with current broadband provider rather than risk no Netflix

Millions of Brits would rather pay through the nose for services via their existing broadband provider than switch suppliers and risk a prolonged period without access to the web, a poll has found. Some 35 per cent of customers said the fear of broadband blackout would deter them off signing up to another provider, according …
Kat Hall, 31 Jan 2017

Emergency Services Network to be hit by delays, warn MPs

Hugely ambitious plans to replace the radio system used by the emergency services need more testing and are likely to face delays, the Public Accounts Committee has warned today. The £2.9bn Airwave contract, which dates from 2000, will be switched off at the end of 2019 and replaced by the 4G Emergency Services Network (ESN) …
Kat Hall, 25 Jan 2017
Surpised man mobile phone photo by Shutterstock

EE slapped with £2.7m fine by Ofcom

EE has been slapped with a £2.7m fine by regulator Ofcom for overcharging tens of thousands of customers. A year-long investigation found that EE made fundamental billing mistakes, overcharging 40,000 customers a total £250,000. Ofcom said EE’s "carelessness or negligence" contributed to these billing errors. It follows …
Kat Hall, 18 Jan 2017
Phone Booth

EE brings 1,000 call centre jobs to UK and Ireland

British mobile phone network EE has brought 1,000 customer service operator jobs in-house - claiming to be the first operator to "in-source" all call centre roles to the UK and Ireland. According to customer complaint data compiled by Ofcom, EE is one of the least moaned about mobile operators. Although O2, Three and Tesco …
Kat Hall, 13 Jan 2017
shutterstock_annoyed_man_on_phone

Brit telco EE's ads banned for 'misleading' 4G speed claims

Brit mobile provider EE has had to remove a number of TV, homepage and press ads for advertising "misleading" 4G speeds. Rival Three and two members of the public complained to the Advertising Standards Authority that a number of speeds claims made were misleading and questioned whether they could be substantiated. On its …
Kat Hall, 7 Dec 2016

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