Articles about capita

Tripping over

NAO probing Capita's sickly £700m GP support gig

Capita Business Services' shambolic £700m Primary Care Support contract with NHS England will at last be scrutinised by the National Audit Office amid “ongoing issues” with service delivery. The seven-year arrangement kicked off in September 2015 - with an option to extend it for three more years. Capita committed to provide …
Paul Kunert, 22 Dec 2017

Oh good. Transport for London gives Capita £80m for WAN, LAN and Wi-Fi

Transport for London has inked an £80m deal with outsourcing giant Capita to provide Wide Area Network services in the UK capital. Under the deal, Capita will maintain WAN, LAN and Wi-Fi networks across more than 1,000 TfL sites from August 2018. The deal is for five years, with the option to extend it for another five. TfL …
Kat Hall, 21 Dec 2017
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'Subdued' year for poor old Capita means more 'restructuring' needed

Outsourcing giant Capita is broadening its "restructuring" programme (AKA offshoring and automating more jobs), while reporting that 2017 has been a "subdued" year for the biz in a trading update today. This time last year, Capita told staff before Christmas it planned to axe 2,250 roles, including sending more jobs to India …
Kat Hall, 14 Dec 2017
The Typhoon in Battle of Britain colours

Signing up for the RAF? Don't bother – you've been Capita'd

Capita’s disastrous Recruiting Partnership Project with the UK Ministry of Defence is so bug ridden that the Royal Air Force stopped taking on new recruits except for those in “priority roles”. As revealed by The Register last week, Capita’s crappy DRS system, as foisted on the Armed Forces for managing recruitment, has failed …
Gareth Corfield, 12 Dec 2017
Newly passed out 2Lts from 6 RIFLES on Salisbury Plain Training Area. Crown copyright, 2013

New Capita system has left British Army recruits unable to register online

Updated Capita's infamous Recruitment Partnership Project (RPP) for the Ministry of Defence has finally gone live, five years after the first deal was signed – and, surprise, surprise, it is riddled with bugs and missing critical functionality. Sources with past and present involvement in the £1.3bn RPP deal told The Register the full …
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Capita appoints back bencher baroness as non exec director

Public sector outsourcing favourite Capita has appointed House of Lords backbencher Lucy Neville-Rolfe as independent non-executive director. Baroness Neville-Rolfe previously served as Commercial Secretary to the Treasury, a Minister of State, and as Minister of State for Energy and Intellectual Property. Capita remains the …
Kat Hall, 6 Dec 2017
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Capita forced to pay out £66m to investors over Connaught fund farce

Capita's investment business has been forced to pay up to £66m to investors by the Financial Conduct Authority (FCA) over its handling of the collapsed Connaught Income Fund. The Connaught Income Series 1 Fund opened in March 2008 and provided short-term bridging finance to commercial operators in the UK property market, and …
Kat Hall, 10 Nov 2017
capita protest day 2 in reading - shot from reader

Caption this: Capita staff picket a bunch o'er pickled pensions

UK staffers at outsourcing giant Capita – deep in the weeds of its "turnaround year" – are entering day two of union protests over proposed changes to their pension plans. But you know what's free? Laughter. We'd like our dear readers to offer up your best c(r)aptions to show your true feelings for your favourite outsourcing …
Jude Karabus, 31 Oct 2017
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Capita goes to Jon Lewis for CEO

Everyone's favourite outsourcer Capita has appointed Jonathan Lewis as its new CEO, after former grande fromage Andy Parker left last month, due to a series of profit warnings. Lewis will head up the company's turnaround efforts. He was previously chief exec of oil services company Amec Foster Wheeler, which he joined last …
Kat Hall, 10 Oct 2017
Tony Hall, BBC Director General. Pic: BBC

BBC Telly Tax petition given new Parliament debate date

Parliament has rescheduled its debate on the BBC TV Tax, after it was quietly canned thanks to the UK's snap general election earlier this year. A public petition against the BBC TV Licence fee was launched after The Register revealed that notorious outsourcing firm Capita, whose door-to-door salesmen collect the tax, took 71 …
Exhausted looking business man on phone in from of laptop. Photo by Shutterstock

How's that 'turnaround' year going, Capita? ...Sheesh, sorry I asked

At the halfway point of a turnaround year for listing tech outsourcing ship Capita, the vital statistics are still moving in the wrong direction with top and bottom line slipping and major contract challenges noted. It's almost a year since UK-based Capita issued its first ever profit warning that forced a divisional …
Paul Kunert, 21 Sep 2017
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Capita still hasn't found what its looking for: A CEO

Months after Capita commenced its search for a successor to outgoing chief exec Andy Parker, the company has yet to find anyone judged evil enough well suited to fill his boots - at least not one it can make public. The integrator suffered an annus horribilis in 2016 when it reported profits warnings that led to a middle- …
Paul Kunert, 11 Sep 2017
Paris, France - July 16, 2016 : New smart electric meter Linky from ERDF (Electricity Network Distribution France). Photo by GERARD BOTTINO / Shutterstock.com Editorial use only

Capita's smart meter monopoly is owed £42m by industry

The Capita-owned monopoly that runs Britain's smart meter infrastructure made an operating profit of £390,000 last year – but paid no tax and is owed £42m by the wider smart meter industry. Smart DCC Ltd's regulatory accounts for the year ending March 31 were published earlier this week in its annual report. The firm, also …
letters stuffed in a mailbox. Photo by SHutterstock

Post Office puts stamp on ISP minnow Fuel

The Post Office has today completed its acquisition of ISP Fuel Broadband, adding 60,000 customers to its UK network. Prior to the migration, Blighty's Post Office had about 460,000 telecoms customers. ISP Review has reported that 180,000 of those are broadband subscribers. It did not disclose how much cash was splashed on the …
Kat Hall, 2 Aug 2017
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Nearly three-quarters of convicted TV Licence non-payers are women

Nearly three-quarters of TV Licensing criminal convictions in the UK last year were secured against women, according to data gathered by an anti-Telly Tax campaigner. Of the 184,595 people across the UK charged with non-payment of the TV Licence by Capita TV Licensing, 21,300 were found not guilty – and 90 people were jailed …
Gareth Corfield, 17 Jul 2017
We'll get our coats.

Capita flogs Asset Services division for £888m

Everyone’s favourite people pimp Capita has permanently outsourced its Asset Services businesses to Link Administration for £888m – a fleeting injection of cash in the bank that will be used to reduce debts. The sale, confirmed to the London Stock Exchange late on Friday, is one of the levers Capita’s hard-pressed board is …
Paul Kunert, 24 Jun 2017

British Airways poised to shed 1,000 jobs to Capita

Two brands that people love to hate today stand poised to forge an alliance: British Airways plans to outsource call centre management to Capita, sending 1,000 employees into the belly of the beast. The airline will offload the handling of nearly ten million customer calls from centres in Manchester and Newcastle, mimicking …
Kat Hall, 13 Jun 2017
Outsourcing

Capita call centre chap wins landmark sex discrimination lawsuit

A Capita man working in a Telefonica call centre has won a sex discrimination lawsuit against the outsourcing giant after bosses threatened him with a pay cut if he took paternity leave. Madasar Ali wanted to take paternity leave to care for his new daughter, Yasmin, but was told he would only receive two weeks off on full pay …
Gareth Corfield, 12 Jun 2017

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