Articles about capita

NHS hosptial photo, by Marbury via Shutterstock

Capita contract probed after thousands of clinical letters stuffed in a drawer somewhere

The UK's National Audit Office is investigating a backlog of 162,000 undelivered items of clinical correspondence on the watch of Capita's £700m Primary Care Services contract. NHS logo affixed to building NHS: Remember those patient records we didn't deliver? Well, we found another 162,000 READ MORE In September 2015, …
Kat Hall, 2 Feb 2018
Palace of Westminster

Oh dear, Capita: MPs put future UK.gov outsourcing in the spotlight

The UK government faced an urgent question in Parliament today over its reliance on troubled outsourcing firm Capita following a serious profit warning by the public sector provider – just weeks after Brit construction firm Carillion went bust. Labour MP Rachel Reeves asked about the serious financial concerns at Capita, after …
Kat Hall, 1 Feb 2018

Just can't catch a break, can ya, Capita? Shares tumble 40% amid yet another profit warning

Capita's stock plunged more than 40 per cent today after the firm issued another profit warning, suspended dividends and issued £700m in new shares. In a damning prognosis of the public sector outsourcing giant's woes, new chief exec Jon Lewis said "significant change is required" at the outsourcing biz, describing it as "too …
Kat Hall, 31 Jan 2018
surprised nerd, image via Shutterstock

M&S extends customer support contract with, er, Capita

Despite ditching other tech suppliers in a consolidation push, Marks & Spencer – purveyor of Brit middle-class dreams – has extended a customer support agreement with everyone's fave outsourcing titan, Capita, for £70m. The five-year contract renewal to manage marksandspencer.com across voice, online and web chat channels …
Paul Kunert, 18 Jan 2018

Wave Tata, Capita: You've lost mega-contract to rival outsourcer

Financial services slinger Prudential is to kick Capita to the curb, cutting short a 15-year mega deal and switching the administration of its life and pension policies to Tata Consultancy Services. The initial £722m agreement – one of Capita's largest to date – started in early 2008 when Capita took on 1,750 of Pru's people …
Paul Kunert, 16 Jan 2018
army

Capita's UK military recruiting system has 'glitches' admits minister

A defence minister has told Parliament that Capita’s pisspoor Defence Recruiting System (DRS) has “glitches”, following reports from The Register giving a glimpse inside the shambolic system. The Typhoon in Battle of Britain colours Signing up for the RAF? Don't bother – you've been Capita'd READ MORE During Defence …
Gareth Corfield, 16 Jan 2018
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NAO probing Capita's sickly £700m GP support gig

Capita Business Services' shambolic £700m Primary Care Support contract with NHS England will at last be scrutinised by the National Audit Office amid “ongoing issues” with service delivery. The seven-year arrangement kicked off in September 2015 - with an option to extend it for three more years. Capita committed to provide …
Paul Kunert, 22 Dec 2017

Oh good. Transport for London gives Capita £80m for WAN, LAN and Wi-Fi

Transport for London has inked an £80m deal with outsourcing giant Capita to provide Wide Area Network services in the UK capital. Under the deal, Capita will maintain WAN, LAN and Wi-Fi networks across more than 1,000 TfL sites from August 2018. The deal is for five years, with the option to extend it for another five. TfL …
Kat Hall, 21 Dec 2017
keyboard with 'Help' key

'Subdued' year for poor old Capita means more 'restructuring' needed

Outsourcing giant Capita is broadening its "restructuring" programme (AKA offshoring and automating more jobs), while reporting that 2017 has been a "subdued" year for the biz in a trading update today. This time last year, Capita told staff before Christmas it planned to axe 2,250 roles, including sending more jobs to India …
Kat Hall, 14 Dec 2017
The Typhoon in Battle of Britain colours

Signing up for the RAF? Don't bother – you've been Capita'd

Capita’s disastrous Recruiting Partnership Project with the UK Ministry of Defence is so bug ridden that the Royal Air Force stopped taking on new recruits except for those in “priority roles”. As revealed by The Register last week, Capita’s crappy DRS system, as foisted on the Armed Forces for managing recruitment, has failed …
Gareth Corfield, 12 Dec 2017
Newly passed out 2Lts from 6 RIFLES on Salisbury Plain Training Area. Crown copyright, 2013

New Capita system has left British Army recruits unable to register online

Updated Capita's infamous Recruitment Partnership Project (RPP) for the Ministry of Defence has finally gone live, five years after the first deal was signed – and, surprise, surprise, it is riddled with bugs and missing critical functionality. Sources with past and present involvement in the £1.3bn RPP deal told The Register the full …
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Capita appoints back bencher baroness as non exec director

Public sector outsourcing favourite Capita has appointed House of Lords backbencher Lucy Neville-Rolfe as independent non-executive director. Baroness Neville-Rolfe previously served as Commercial Secretary to the Treasury, a Minister of State, and as Minister of State for Energy and Intellectual Property. Capita remains the …
Kat Hall, 6 Dec 2017
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Capita forced to pay out £66m to investors over Connaught fund farce

Capita's investment business has been forced to pay up to £66m to investors by the Financial Conduct Authority (FCA) over its handling of the collapsed Connaught Income Fund. The Connaught Income Series 1 Fund opened in March 2008 and provided short-term bridging finance to commercial operators in the UK property market, and …
Kat Hall, 10 Nov 2017
capita protest day 2 in reading - shot from reader

Caption this: Capita staff picket a bunch o'er pickled pensions

UK staffers at outsourcing giant Capita – deep in the weeds of its "turnaround year" – are entering day two of union protests over proposed changes to their pension plans. But you know what's free? Laughter. We'd like our dear readers to offer up your best c(r)aptions to show your true feelings for your favourite outsourcing …
Jude Karabus, 31 Oct 2017
keyboard with 'Help' key

Capita goes to Jon Lewis for CEO

Everyone's favourite outsourcer Capita has appointed Jonathan Lewis as its new CEO, after former grande fromage Andy Parker left last month, due to a series of profit warnings. Lewis will head up the company's turnaround efforts. He was previously chief exec of oil services company Amec Foster Wheeler, which he joined last …
Kat Hall, 10 Oct 2017
Tony Hall, BBC Director General. Pic: BBC

BBC Telly Tax petition given new Parliament debate date

Parliament has rescheduled its debate on the BBC TV Tax, after it was quietly canned thanks to the UK's snap general election earlier this year. A public petition against the BBC TV Licence fee was launched after The Register revealed that notorious outsourcing firm Capita, whose door-to-door salesmen collect the tax, took 71 …
Exhausted looking business man on phone in from of laptop. Photo by Shutterstock

How's that 'turnaround' year going, Capita? ...Sheesh, sorry I asked

At the halfway point of a turnaround year for listing tech outsourcing ship Capita, the vital statistics are still moving in the wrong direction with top and bottom line slipping and major contract challenges noted. It's almost a year since UK-based Capita issued its first ever profit warning that forced a divisional …
Paul Kunert, 21 Sep 2017
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Capita still hasn't found what its looking for: A CEO

Months after Capita commenced its search for a successor to outgoing chief exec Andy Parker, the company has yet to find anyone judged evil enough well suited to fill his boots - at least not one it can make public. The integrator suffered an annus horribilis in 2016 when it reported profits warnings that led to a middle- …
Paul Kunert, 11 Sep 2017

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