Articles about billing

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Vodafone rapped with RECORD £4.6m fine for failing customers

Vodafone has been fined £4.6m for failing customers for mis-selling to customers, inaccurate billing and poor complaints handling. The regulator Ofcom imposed the fine today following two investigations into the business which began in June last year. Vodafone said the issues were due to errors "during a complex IT migration …
Kat Hall, 26 Oct 2016
Suitcase full of money

EU mobile roaming rules to save customers billions in bills

Mobile carriers are poised to see a significant hit to their bottom lines with the looming rollout of new rules on roaming charges. According to analysts with Juniper Research, the 2017 introduction of the EU ban on roaming charges will eliminate more than a quarter of roaming revenues. "Operator-billed mobile roaming …
Shaun Nichols, 15 Dec 2015
Spit take

Microsoft scares the bejesus out of Skype users with x12 price hike

Several Reg readers were stunned by an email from Skype on Friday, which told them they were going to be paying a lot, lot more for their paid-for VoIP subscriptions. "We're writing to let you know about an upcoming change to the price of your Skype Number subscription. The new price for your Skype Number will be 19.14 GBP …
Iain Thomson, 30 Oct 2015
FBI badge and gun

Sprint fined $16m for sticking it to The Man: Telco 'overcharged' Feds for phone wiretaps

Sprint has agreed to pay a $15.5m fine after it was accused of overcharging the Feds when carrying out court-ordered wiretaps. The US Department of Justice (DoJ) claimed the American telco had gouged cops and g-men between 2007 and 2010: Sprint allegedly over-billed them by at least $21m for setting up wiretaps to record phone …
Shaun Nichols, 10 Apr 2015
Comcast bill for Asshole Brown

How's this for customer service: Comcast calls bloke an A**HOLE – and even puts it in print

A Washington woman in the US has revealed how Comcast made her husband the butt of a joke – by changing his name to "Asshole" on their account. Journalist Christopher Elliott reports that Lisa Brown contacted him after a Comcast employee changed her hubby Ricardo's name on their records to "Asshole Brown" – as is clear in the …
Shaun Nichols, 29 Jan 2015

T-Mobile US to refund $90m for bogus charges: Un-Carrier to Un-Crammer

T-Mobile US will pay out $90m to settle cramming allegations raised by the US trade watchdog. The Federal Trade Commission (FTC) said the telco will dish out the money as refunds to all customers who were pinned with hidden mobile cramming charges since 2010. The company – which portrays itself as the do-no-wrong Un-Carrier – …
Shaun Nichols, 19 Dec 2014

Verizon set to pay $64 MEEELLION for overbilling customers

Verizon has agreed to pay $64m to settle claims that the mobile carrier overcharged some customers on their bills. According to copies of the settlement posted online, Verizon will issue both cash payments for customers and credits for free calls. The settlement would put aside claims that the company overcharged some of its …
Shaun Nichols, 30 Oct 2014
Angry woman on mobile

AT&T to fork out less than two days' profit in bogus bill charge flap

AT&T has been ordered to cough up $105m by US trade watchdog the FTC after allowing miscreants to whack bogus charges on Americans' cellphone bills. The commission said the telco giant would be on the hook for $80m in refunds to customers, and an additional $25m in fines and penalties to settle claims that it allowed third …
Shaun Nichols, 8 Oct 2014

FTC to mobile carriers: If you could stop text scammers being jerks that'd be just great

The US Federal Trade Commission (FTC) has urged mobile carriers to crack down on scams that lure people into receiving expensive texts. The commission has published a "cramming" report [PDF] that states that American networks are failing to protect subscribers from unfair or deceptive premium service charges, levied by sleazy …
Shaun Nichols, 28 Jul 2014
The Register breaking news

Official: Fandroids are smarter/tighter* than iPhone fanbois

Startling figures show that iPhone owners pay bigger phone bills - but the stats are silent as to whether that's because they make a lot of calls or are just too stupid to notice. Almost 60 per cent of iPhone users pay more than $100 a month, according to a survey in the US by Consumer Intelligence Research. Meanwhile, a shade …
Bill Ray, 31 Jan 2013
The Register breaking news

Skype inks deal to tack payments onto your mobile bill

Microsoft's VoIP operation Skype has signed a deal with MACH linking customers' Skype accounts and their mobile bills, allowing them to bypass credit card firms and PayPal when they cough up their payments. The deal won't see Skype minutes on mobile bills, but it will enable customers to buy Skype minutes using the mobile or …
Bill Ray, 6 Sep 2012
The Register breaking news

Hosting firm suffers 'innocent' intrusion after billing system hacked

Web-hosting firm eUKHost has been hacked by Pakistani hacking team UrduHack, which appeared to have gained access to its billing system. The company sent out an email to customers and announced on its website over the weekend that it had spotted the intrusion within the last 24 hours. "We can confirm that an administrator …
The Register breaking news

Amazon green-lights in-app purchasing for Android

Amazon has enabled in-application billing for Android apps sold through its US Appstore, though it's reserving the right to control the amount punters end up paying. Amazon's In-App Purchasing API has been in beta for a while, but now any application can throw up an "insert coin to continue" dialogue linked directly to the …
Bill Ray, 12 Apr 2012
The Register breaking news

US telcos agree to warn users before they bust their tariff

US network operators have bowed to public pressure, and the FCC, by agreeing to send out notifications every time a user pops their bundled allocation of minutes, messages and data. Some operators already offer the service, but within the next 12 months every US operator will have to send subscribers a (free) text message when …
Bill Ray, 17 Oct 2011
The Register breaking news

Gas bill climbed £13,000 after correct online reading given

Reg Reader and Stockport dweller Rob was shocked to find that trying to save his mother a few pounds on her gas bill ended up pushing the tab up £13,088.43, rather than down the 20 quid he was expecting. It was the unlikely result of entering a meter reading on Southern Electric's website. Utility companies have a patchy …
Anna Leach, 6 Oct 2011
The Register breaking news

Mobile operators handed content billing blueprint

An allegedly leaked presentation from Allot Communications suggests that mobile customers might end up paying €3 a month for Skype, and 2 cents per MB for Facebook. The leaked presentation isn't an operator plan, despite how DailyTech describes it - it's just what infrastructure providers Allot and Openet think would be …
Bill Ray, 24 Dec 2010
The Register breaking news

Android Marketplace gets AT&T billing

Google's Android Marketplace has added AT&T to the short list of network operators who'll collect your money on behalf of developers. In the US, T-Mobile has been offering operator billing for a while, but now that option is also available to AT&T customers who don't want to sign up to Google Checkout just to get an app or two …
Bill Ray, 24 Dec 2010
The Register breaking news

Angry Birds find new way to take your money

Addressing Android's lack of in-application billing, Rovio, the developer of Angry Birds, has begun asking network operators to collect the cash when a user wants to call for an air strike. In September, Rovio took to the stage to demonstrate how a customer who had purchased Angry Birds could buy an Eagle-powered air strike …
Bill Ray, 13 Dec 2010

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