Articles about accc

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TPG joins the NBN speed-fail refund club

TPG has joined Telstra and Optus in agreeing to refund customers who couldn't get the National Broadband Network speeds they expected. The company, whose brands include TPG, iiNet and Internode, reached agreement with the Australian Competition and Consumer Commission (ACCC) yesterday. TPG's transgression was the same as the …
Telstra copper in broken pit

Optus to refund NBN customers for slow connections

Optus has become the second Australian carrier to announce refunds for customers unable to get decent National Broadband Network connections. Under pressure from the Australian Competition and Consumer Commission (ACCC), Telstra in November 'fessed up that performance on the NBN didn't match its advertising and said it would …
NBN

nbn™ to ISPs: share your speeds or we'll share 'em for you

NBN Week Australia's National Broadband Network “speed scandal” was in the news again last week, as nbn™, the company building and operating the network, suggested it should publish its internal speed data to resolve the issue. Last week, Telstra 'fessed up that it can't always deliver the speeds it advertises, blaming nbn™ for …
NBN truck side with First Aid sticker

Telstra drops nbn™ in it as it wears compo for broadband speed ads

Telstra has all-but-blamed nbn™, the company building and operating Australia's national broadband network (NBN), for having to compensate customers who can't experience broadband speeds the carrier advertised. Telstra will compensate 42,000 customers after the Australian Competition and Consumer Commission (ACCC) took it to …
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Woeful NBN services attract ACCC's attention

The Australian Competition and Consumer Commission (ACCC) has opened an inquiry into whether it needs to intervene in the National Broadband Network's (NBN's) service standards. The decision follows sustained and growing complaints over a range of service problems, chiefly connection delays, fault repairs, and over-contended …
Bill Murray in the movie Groundhog Day. If you haven't seen it, it's about a man forced to endure reliving the same day over and over. Pic: Columbia Pictures

Groundhog Day! ACCC again calls for truth in broadband advertising

The Australian Competition and Consumer Commission (ACCC) has fired off its latest salvo in its decades-long argument with the telco industry about internet speed claims in Australia, telling them to advertise typical speeds rather than theoretical maxima. Ever since people complained the 56 Kbps modems of the 1990s didn't …
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Wanted: broadband crash-test dummies for ACCC's speed tests

Having beaten off opposition from carriers and ISPs, Australia's Competition and Consumer Commission has kicked off its broadband speed monitoring program. The project, which is supported by nbn™, needs household volunteers – 2,000 of them this year, to begin with. Those volunteers will have a hardware device installed to act …
Fast Cloud

nbn™ gets its wish: Australian ISPs' performance to be rated

Australia’s Competition and Consumer Commission has been given at least AU$7m to fund a broadband speed rating service that will publish details of speeds users experience on Australia’s national broadband network. This year the Commission (ACCC) has already set new rules for internet service providers that compel them to …

Oz regulator hauls Apple to court over iBricks

Apple's “error 53” i-Thing bricking bug has landed it in court again, this time in Australia. “Error 53” has been a source of irritation for iPhone customers for years: if iOS detects an unauthorised Touch ID module, iOS locks itself down, effectively bricking the phone – and only someone with Apple's blessing can fix it. The …
Gavel

Court smacks Telstra over wholesale pricing

Australia's Australian Competition and Consumer Commission (ACCC) is crowing today after the nation's Federal Court agreed with its ruling on how much dominant telco Telstra can charge for wholesale services on its fixed line networks. In 2015 the Commission decreed that Telstra must cut wholesale prices by 9.4 per cent. The …
Simon Sharwood, 28 Mar 2017

Oz consumer watchdog: 'up to' speeds shouldn't be in broadband ads

Australia's consumer watchdog is trying to ensure advertising offers comprehensible and accurate broadband performance information. The Australian Competition and Consumer Commission (ACCC) wants to regulate ads that spruik speeds “up to 100 Mbps” because consumers almost never experience the headline speeds advertised. …
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Oz regulator trims broadband prices

The Australian Competition and Consumer Commission yesterday suggested trimming the price of wholesale broadband connections. The ACCC issued two draft determinations yesterday: the “superfast broadband access service” (SBAS), and the “local bitstream access service” (LBAS) – wholesale services that run at 25 Mbps or better. …

ACCC issues mobile roaming regulation discussion paper

Listen carefully, and you can hear the sound of Australian mobile carriers briefing lawyers and competition economists: the Australian Competition and Consumer Commission (ACCC) has opened its inquiry into mobile roaming prices. The stance of the three carriers is already known, since the regulator first said it would launch …
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ACCC could spoil startups' exit strategy

The favourite exit strategy for Australian retail “disruptors”, get yourself acquired by Woolworths or Coles, is under threat – and startupville isn't happy. Last Thursday, Australian Competition and Consumer Commission chair Rod Sims pointed out the obvious: online retail startups only present a competitive challenge to …
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ACCC mulls regulating roaming charges

The Australian Competition and Consumer Commission (ACCC) has sparked a Telstra-Optus love-in by looking into whether mobile roaming should be a regulated service. The regulator has announced a “declaration inquiry” into roaming. If the inquiry led to a declaration, it would mean domestic roaming charges (that is, when a user …
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Apple beats off banks' bid for access to iPhones' NFC chips

Apple has had a partial win in its attempt to prevent banks using iPhones' NFC chips for payment services other than Apple Pay. Four Australian banks applied to local regulators to bargain with Apple as a cartel. Apple argued against their application by claiming iThings' security would be badly compromised by allowing third- …
Simon Sharwood, 19 Aug 2016
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Australian Banks ask permission to form anti-Apple cartel

You can't make it up: the last industry in Australia to enjoy the privileged status of “protected and guaranteed by government”, the banks, want the country's competition regulator to rubber-stamp it acting as a cartel against Apple. Apple won't let Australia's banks use iPhones for contactless payments without using Apple Pay …

Oz regulator eyes broadband marketing

The Australian Competition and Consumer Commission (ACCC) is setting its sights on broadband speed claims, again. It's almost a perennial: providers who used to routinely use 24 Mbps to spruik ADSL2+ services that mostly limp along at under 10 Mbps have been jumped on before. Now, as the ACCC's chairman Rod Sims says, “ …

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