Articles about Warranties

A cursor hovers over a Run/Save/Cancel dialog menu.

Are you sure you want to outsource IT? Yes/No. Check this box to accept Ts&Cs

Migrating to an outsourced IT service including cloud is a great opportunity to outsource responsibility for IT and employees while simultaneously increasing efficiency and decreasing cost. At least, that’s the theory. The reality can be a lot more sobering. The SSP outage should serve as a reminder that while cloud can be …
Frank Jennings, 21 Sep 2016

Want a Dell printer? Unlucky – they've just stopped selling them

Ahead of the mega-merger with EMC, Dell has decided to quit selling printers as part of its hardware portfolio while its imaging business is being scaled back. Dell's decision to quit the printer business in the EMEA and Asia-Pacific Japan regions was first noted by Stuart Gilbertson over at Consider IT. Gilbertson wrote that …

NHS injects tender for PC and peripherals kit with £500m

The UK's NHS has a £500m budget to burn on PCs, printers and monitors in the latest mega framework tender to be dangled in front of ravenous tech suppliers. A ten lot agreement including desktops, lappies, tabs, peripherals, and warranties has been issued by the NHS Shared Business Services - the joint venture between DfH and …
Paul Kunert, 25 Aug 2016

When is a refurbished server not refurbished? Ask this Dell reseller

Sysadmin blog What's the difference between a refurbished server and a new one? The term refurbished has a negative connotation, conjuring images of open box returns and non-existent warranties, but in at least one case – Dell's ecosystem – that narrative doesn't quite fit. xByte Technologies is a company of about 50 people based out of …
Trevor Pott, 08 Jul 2016
Image composite Titima Ongkantong, Stephen Marques, Shutterstock

Outed China ad firm infects 10m Androids, makes $300k a month

Net scum behind the Hummingbird Android malware are raking in a mind-boggling US$300,000 (£233,125, A$404,261) a month through illegitimate advertising and app downloads from a whopping 10 million infected devices. The offending group, known as Yingmob, is an offshoot of a legitimate Chinese advertising analytics firm with …
Darren Pauli, 06 Jul 2016
Lawyer up

Broker DP Data shuts up shop after HP's lawyers took a bite out of them

Grey broker DP Data Systems is facing a trademark infringement case brought by Hewlett Packard that ultimately convinced management to pull down the shutters, the business has claimed in its latest financial filing. As exclusively revealed by El Reg, the Manchester based wholesaler of HP, Cisco, IBM, Juniper and Lenovo shut up …
Paul Kunert, 30 Jun 2016
NetApp Flash Array

NetApp shrinky-dinks ONTAP 9: Will support 4:1 data reduction

NetApp has re-engineered Data ONTAP, its main, FAS array operating system, to make better use of flash storage, and operate across software-only and cloud deployments to form what NetApp calls a data fabric. The upgrade from Data ONTAP v8 is called ONTAP 9, and NetApp says it is a simpler system to operate, claiming it can be …
Chris Mellor, 27 May 2016

Nest bricks Revolv home automation hubs, because evolution

Google Nest is set to brick $300 Revolv home automation hubs after buying out staff and abandoning the project. The software giant acquired Revolv for its talent in October 2014 and next month will drop support for the smaller company's smart home device. The decision means that as of May 15th the Revolv hub become …
Team Register, 05 Apr 2016

Lawyers cast fishing nets in class-action Seagate seas

Hear that siren? It's an ambulance chaser. Seagate is facing a class-action lawsuit from lawyers representing one pissed-off Barracuda disk drive user – and they want more people to join in. Acting on behalf of one Christopher A. Nelson of South Dakota, the lawyers say the drives failed more often than they should have been …
Chris Mellor, 02 Feb 2016
Shop bargain sign

Oracle and low prices? You read it right – and it's rust-free flash, too

Oracle has booted out the disks in its FS1-2 hybrid flash/disk FS1 array to create the all-flash FS1, a 2-tier flash array scaling from 2TB to 912TB of capacity with "the lowest entry price of any all-flash enterprise-class storage solution." Oracle and low prices; who'd a thought it? The original FS1 1s a scale-up dual- …
Chris Mellor, 08 Sep 2015
hacked_french_road_sign_648

French hacker besmuts road sign right under Les Plods' noses

Vid+update A hacker defaced an electronic parking sign with a "poem" of vulgarities - and has since told The Register it was not a protest against the acquittal of Dominique Strauss-Kahn on pimping charges, although he did do it right under the noses of the Gendarmerie Nationale. When hacker got bored (proof video) A self-described " …
DEgrees_to_Radians

Radian ready to replace the flash translation layer

Stealthy startup Radian Memory System's Symphonic software replaces an SSD's Flash Translation Layer software to accelerate performance up to 80 per cent and extend endurance. It's selling its own RMS-250 SSDs with this software for data centre use Flash Translation Layer (FTL) software enables a block-based SSD to be …
Chris Mellor, 04 Aug 2015
Dell_TLC_3D_flash_drive

Flash in the pan? Dell 3D TLC AFAs are cheaper than spinning rust

Dell is hitting a $1.66/GB all-flash array street price point using 3D TLC flash drives from Samsung, the first enterprise array supplier to go 3D and TLC. TLC (triple-level cell) NAND has 3 bits per cell and its production cost is roughly two thirds of 2-bits/cell MLC flash, the bulk of storage array flash shipped today. It’s …
Chris Mellor, 20 Jul 2015
V_NAND_chips

Samsung's latest 2TB SSDs have big hats, but where's the cattle?

Comment Samsung’s 2TB SSDs have long warranties, but not much capacity for total lifetime data written. While being the largest consumer SSDs to date and having 5-year (EVO) and 7-year (PRO) warranties, the drives don’t actually have impressive numbers with regard to the total TB written over the life of the drives. The 2TB 850 EVO …
Chris Mellor, 09 Jul 2015
Distorting_Mirror

HP one of the fairest, claims Gartner's magic quadrant on the wall

Gartner has announced that HP has joined the leaders in its all-flash array magic quadrant, while Violin Memory, Nimbus Data and Cisco have been demoted, and Dell and HDS are excluded altogether from the MQ because of the research giant's peculiar classification criteria. The MQ classifies suppliers in what Gartner calls the …
Chris Mellor, 29 Jun 2015
Osborne Logo

20 years ago this week, Microsoft just about killed Australian PC manufacturing

In late June of 1995, Australia's top PC manufacturer Osborne went into voluntary administration, caused in part by tactics that made Microsoft the titan it is today – and shaped our industry in nasty ways. Osborne Australia started life as the local distributor of the famed Osborne One CP/M luggable made by US company Osborne …
Simon Sharwood, 21 Jun 2015
Snipping the ribbon to open a new Microsoft Authorized Reseller

'Nokia store? I dunno no Nokia store. This here's a Microsoft Reseller'

The gradual winding-down of Nokia as a consumer electronics brand continues, with Nokia retail stores and Care repair centres worldwide now morphing into Microsoft sales outlets. "Nokia retail stores will be called Microsoft Authorized Resellers and will showcase a range of Microsoft experiences and products including Lumia, …
Neil McAllister, 14 May 2015
Solidfire_front

Solidfire offers unlimited SSD wear guarantee, punts software at market

All-flash array startup Solidfire has a new array and is selling its software, minus hardware, to hyperscalers. Solidfire, whose products feature in-line data reduction, a high degree of system automation and scale-out platform design, sees different consumption models for modern IT infrastructure. It thinks SMB and startup …
Chris Mellor, 25 Feb 2015

This one weird script continually crashes Android email

The email application of Samsung Galaxy 4 Minis can be made to repeatedly crash with a simple email that need not even be opened, according to researcher Hector Marco. A crafted email gobbled up by the native email client running on Android 4.2.2.0400, a superseded operating system that was the latest stock offering for the S4 …
Darren Pauli, 19 Feb 2015
Smartphone user on Tube

BYOD: How to keep your data safe on their mobile devices

This article was produced in association with JAMF Software Bring your own device (BYOD) is a novel concept that perturbs cynics. And in some ways I can't really blame them. You appear to be saying to your users: “We are not going to give you a computer to work with. Instead we expect you to bring your own, and we will give …
Dave Cartwright, 14 Dec 2014
A Seagate Central enclosure disassembled

The cloud that goes puff: Seagate Central home NAS woes

It is “your personalised cloud” says the puff for the Seagate Central NAS. “All your videos, music, photos and documents stored on one device.” What’s wrong with this picture? If that “one device” breaks, you had better have a backup or you can lose a lot of stuff. Seagate Central I have a Seagate Central 4TB that has been …
Tim Anderson, 21 Nov 2014
Monty Python dead parrot sketch

BAD SANTA: Don't get ripped off this Christmas

Feature The season of horror and expense will soon be upon us, and with it lots of gift guides telling you what you should be forking out for. But before we get stuck into that, how you should buy it is just as important. Youtube Video As the recent collapse of Phones4U showed, even something as simple as choosing the wrong way to pay …
Nigel Whitfield, 16 Nov 2014
X300 SSDs

Why solid-state disks are winning the argument

Perhaps the most perplexing question I have been posed this year is: "Why should I use SSDs?" On the face of it, it is a reasonable question. When it was put to me, however, I just sat there staring at the wall, trying to form a coherent thought. Where to begin? As it was late at night, I decided that starting with a brief …
Trevor Pott, 07 Nov 2014
management regulation2

Harper review says ACCC telco functions need new regulator

The federal government is considering a competition review that suggests ditching the current telco competition regulator in favour of a new body. Key to the telecommunications reforms is the ACCC's more general role in regulating access to monopoly infrastructure, which also covers rail, ports and the like. In the …
SanDisk Extreme Pro SSD

SanDisk Extreme Pro SSD – courting speed freaks and gamers

Review Typical. Just when we've gotten over the shock of a SSD drive being offered with a 10-year warranty, namely Samsung’s SSD850 PRO (reviewed recently), when another appears on the block, this time from SanDisk. SanDisk Extreme Pro SSD SanDisk Extreme Pro SSD I wonder if you asked the man in the street to name his top four …
Simon Crisp, 22 Sep 2014
Steam engine

Australia deflates Valve with Steam sueball

The Australian Competition and Consumer Commission (ACCC) has fired the sueball-gun at Valve, accusing the game-maker of trying to dodge Australian consumer law. The consumer watchdog has announced a filing in the Australian Federal Court, in response to terms and conditions it says violate Australian consumer laws. In its …

RM: Killing our PC unit hit our top line, but our bottom line is pert

Murdering the PC building biz was always going to result in some top-line slippage for Brit specialist education tech supplier RM, but the move to shutter the production line hasn't hurt profits, quite the opposite. The Oxford-based biz today reported half-year numbers to 31 May with sales down more than 22 per cent to £92.1m …
Paul Kunert, 07 Jul 2014
Rotten apple

Belgian judge mulled BANNING APPLE (actually, its website) in Euro warranty row

A judge in Belgium, who asked ISPs to banish Apple from the Euro nation's internet over a dispute with the firm's warranty terms, is now weighing up other sanctions, it's reported. According to Dutch-language newspaper De Morgen, an investigative magistrate wrote to broadband providers in the country asking them to block …
Jasper Hamill, 04 Mar 2014
HP

HP 'clarifies' firmware/support contract rules

A week after upsetting the user community with what looked like a “no patches without payment” policy, HP has moved to “clarify” its position. Rumours first emerged in December that ProLiant firmware would only be made available to customers with active support contracts, something confirmed in early February in a customer …

Just as we said it would: HP clamps down on server fixers

Exclusive Hewlett-Packard’s policy of clamping down on third-party and budget server support has swung into effect. According to a message sent to HP Proliant customers and seen by The Reg: Starting February 2014, an active warranty or contract is required to access HP ProLiant Server firmware updates. View your existing contracts & …
Gavin Clarke, 04 Feb 2014
box_shifting_channel

UK channel firms rabbit-punch recession in Q4: Sales are HUGE

Blighty is again the largest tech sales territory in the European channels* after distributors reported a near double-digit growth spurt in Q4, fuelled by mobility, software and er... desktops. Numbers are in from Context, which tracks all major wholesalers' sales-out data - the kit that customers are actually buying - showing …
Paul Kunert, 27 Jan 2014
Bitmain AntMiner S1

MANIC MINERS: Ten Bitcoin generating machines

Product Round-up Bitcoins are either the new bubble economy or the future of online commerce. It’s not the first time anonymous e-money has been tried – ask Mondex – but Bitcoin does seem to have traction. There are things you might want that you can buy with it, such as Tesla cars and Virgin Galactic trips to space. Zynga has announced that …
Simon Rockman, 17 Jan 2014
Rotten apple

Australia rebukes Apple for 'false or misleading representations'

Australia's Competition and Consumer Commission (ACCC) has slapped Apple and extracted an “enforceable undertaking” from the company that will result in fines – or worse – if the company continues to ignore its own warranty and return polices. At issue are Apple's 12 month warranty and 14 day return policies, which weren't being …
Simon Sharwood, 18 Dec 2013
hitahi t7k500 hard disk drive

Consumer disks trump enterprise platters in cloudy reliability study

The chaps at Backblaze have cracked open a spreadsheet and fed it some log files again, this time coming up with the assertion that contrary to expectations hard disks designated as destined for “enterprise” use don't always outlast cheaper kit directed towards everyday punters. A recap for those who aren't familiar with …
Simon Sharwood, 05 Dec 2013
Sony DualShock 4 for PS4

Sony's new PlayStation 4: Early faults ENRAGE some buyers

Some of the thousands of early adopters who shelled out for Sony's PlayStation 4 console, launched today in the US, have already reported mysterious system failures. The entertainment giant's support forums are littered with threads, some more than a dozen pages long, devoted to problems users are experiencing with their new …
Shaun Nichols, 15 Nov 2013

RM CEO: We didn't even try to sell PC biz before killing it

Education tech supplier RM didn't even test the appetite among rivals or privateer equity firms to buy its flattering PC biz before murdering it because the business was only just keeping its head above water. The long-standing system builder this week quit the business to concentrate on higher margin software and services. …
Paul Kunert, 01 Nov 2013
Photo of Google Glass version 2

Google's new Glass: Now with audio connection INSIDE the SKULL

Pics Google has posted two images of the next generation of its much-mocked Glass wearable tech, revealing for the first time the direction it plans to go for future versions of the product. Photo of Google Glass version 2 Meet the new Glass ... mostly very similar to the old Glass The photos appeared on the Glass team's Google …
Neil McAllister, 31 Oct 2013
yellow measuring tape - black writing

How do you choose your vendors?

Sysadmin blog Part of ranking vendors (and their products) involves attaching a certain level of priority to the different categories you judge them on. Everyone is going to value different elements of a supplier relationship differently, so the items on my list should be considered to be "in no particular order." I leave it as an exercise …
Trevor Pott, 17 Sep 2013

Nimbus fattens up Gemini twins with smaller flash chips

Nimbus Data has increased the capacity of its Gemini flash arrays by stuffing more smaller flash chips in them; we're talking 48TB in 2U, just pipping Violin's new 6264 array with its 64TiB in 3U. That 64TiB is equivalent to 70.5TB, meaning that Nimbus's new Gemini averages out at 24T/U versus 23.43TB/U for Violin Memory – …
Chris Mellor, 14 Aug 2013

UK's dead monster iPad gumble-maker COMES BACK TO LIFE

It's been quite a post-Easter week for the Brit firm behind iPhone and iPad accessories maker GEAR4: it went into administration, axed most of its UK workforce, and has risen again in Hong Kong. Disruptive Ltd, which makes wireless speakers, docks and a range of Angry Birds accessories stocked at all major UK consumer …
Paul Kunert, 23 Apr 2013
iPhone in the Lake

Moist iPhone fanbois tempted with golden Apple shower offer

Apple has reportedly agreed to shake $53m (£35m) in change out of its pockets to settle a lawsuit accusing it of wriggling out of gadget warranties using a water-detecting tool. Fanbois who brought their busted iPhones and iPods into Apple Stores for repair watched employees check the status of a Liquid Contact Indicator - …
The Register breaking news

China to Apple: 'Apology accepted – but watch your step'

Proving that state-controlled media can turn on a dime when they see it to their advantage, the Chinese tabloid Global Times, a subsidiary of the Communist Party of China's People's Daily, has praised Apple CEO Tim Cook's open letter, issued Monday, in which he offered his "sincere apologies" for Apple's customer-service …
Rik Myslewski, 02 Apr 2013

Belkin buys Linksys from Cisco

Cisco has found a buyer for its unwanted and unstrategic Linksys low-end networking brand, in the form of accessories and small networks player Belkin. Both companies have issued gushing notifications of the deal, but haven't let it be known how much cash or other fungible instruments will change hands to make it happen. It's …
Simon Sharwood, 25 Jan 2013
Licence graphic

Adobe demands 7,000 years a day from humankind

Feature I'm not a very good liar, I haven't got the memory for it, which is why it always pricks my conscience whenever I tick the yes box to the prompt "I have read and understood…" when installing software. I am, of course, fibbing. I never read a word. In fact, even though we all tick yes to these agreements every day, unless you're …
Bob Dormon, 04 Dec 2012
Comet Siding Spring. Pic: NASA

Why did Comet fail? Hint: It wasn't just the credit insurers

Comet's fiscal light was burning less brightly well before OpCapita entered its orbit, but the venture capitalist's involvement snuffed it out entirely. Signs that all was not well can be traced back to 2008, when Comet's profit before tax tumbled from £56m to £25m. In successive years it posted losses of £8m, £3m and finally …
Eddie Pacey, 22 Nov 2012
Inside of O2's new space

Apple stops Caring in Italy, probably all Europe soon

Apple has reportedly stopped selling its extended warranty, AppleCare, in Italian stores following prompts from Europe's Justice minister that the company wasn't respecting EU-mandated guarantees. AppleCare will still be available though the company's web site, but won't be sold in stores - according to leaked e-mails sent to …
Bill Ray, 14 Nov 2012
The Register breaking news

HP warns consumers: Don't downgrade Win8 PCs to Win7

Updated Windows 8 got you down? Don't worry; even if you buy a new machine with Windows 8 preinstalled, you should be able to downgrade it to Windows 7, if you prefer – that is, unless you bought a new consumer PC or laptop from HP. It's a little-known fact that Windows licenses include the right to downgrade to earlier versions of …
Neil McAllister, 08 Nov 2012

Deloitte in the saddle at Comet, seeking stability - and a buyer

Deloitte said its first task as Comet's administrative receiver is to steady the ship and then seek anyone interested buying an ailing veteran retailer, hamstrung by huge overheads and facing fierce competition from leaner online rivals. Good luck with that. After days of industry chatter, Comet finally called in the receivers …
Paul Kunert, 05 Nov 2012
StoneComputers

Stone shatters kid Rock: Gamers not as flush as they used to be

Stone Group has killed off the Rock Group operation, which built hefty gaming laptops and notebooks, claiming it saw "no potential" in its future. Staffordshire-based PC builder Stone bought the assets of Rock Group in late May 2008 after the firm was placed into administration by Nick Boardman, who founded the business some 16 …
Paul Kunert, 29 Oct 2012
Cthulu springs from HP desktop printer

HP prosecuted by Australian consumer regulator

The Australian Competition and Consumer Commission (ACCC), the nation's guardian of consumer rights and regulator of competition and consumer law, has commenced legal action against HP over its warranty and repair practices. The ACCC is upset with HP for five reasons, namely: The remedies available for a faulty HP product were …
Simon Sharwood, 16 Oct 2012