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Articles about Warranties

Euro bigwig turns heat on 'unacceptable' Apple warranties

Apple's warranty ads are again under the spotlight after a European Commission big cheese blasted them as "unacceptable". In December, the Cupertino goliath was fined €900,000 by an Italian regulator for trying to flog two-year Apple Care extended cover when under Italian, and indeed EU law, customers are entitled to it as …
Paul Kunert, 01 Oct 2012
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High Street chains vow to play fair on warranties

UK retailers have offered a number of concessions after the Office of Fair Trading had a word about their extended warranties on electrical goods. Dixons, Comet and Argos have all told the OFT, which was worried about unfair competition, that they will set up a warranty comparison website and provide punters with more …
hands waving dollar bills in the air

OFT probes extended warranties

The Office of Fair Trading is launching a short, sharp investigation into the market for extended warranties, having found some stores are not complying with rules imposed after a previous probe. The OFT will investigate the £750m market to see if consumers are getting a fair deal when buying extra guarantees for domestic …
John Oates, 14 Apr 2011
Steam engine

Australia deflates Valve with Steam sueball

The Australian Competition and Consumer Commission (ACCC) has fired the sueball-gun at Valve, accusing the game-maker of trying to dodge Australian consumer law. The consumer watchdog has announced a filing in the Australian Federal Court, in response to terms and conditions it says violate Australian consumer laws. In its …
Rotten apple

Belgian judge mulled BANNING APPLE (actually, its website) in Euro warranty row

A judge in Belgium, who asked ISPs to banish Apple from the Euro nation's internet over a dispute with the firm's warranty terms, is now weighing up other sanctions, it's reported. According to Dutch-language newspaper De Morgen, an investigative magistrate wrote to broadband providers in the country asking them to block …
Jasper Hamill, 04 Mar 2014
HP

HP 'clarifies' firmware/support contract rules

A week after upsetting the user community with what looked like a “no patches without payment” policy, HP has moved to “clarify” its position. Rumours first emerged in December that ProLiant firmware would only be made available to customers with active support contracts, something confirmed in early February in a customer …
Rotten apple

Australia rebukes Apple for 'false or misleading representations'

Australia's Competition and Consumer Commission (ACCC) has slapped Apple and extracted an “enforceable undertaking” from the company that will result in fines – or worse – if the company continues to ignore its own warranty and return polices. At issue are Apple's 12 month warranty and 14 day return policies, which weren't being …
Simon Sharwood, 18 Dec 2013

Just as we said it would: HP clamps down on server fixers

Hewlett-Packard’s policy of clamping down on third-party and budget server support has swung into effect. According to a message sent to HP Proliant customers and seen by The Reg: Starting February 2014, an active warranty or contract is required to access HP ProLiant Server firmware updates. View your existing contracts & …
Gavin Clarke, 04 Feb 2014
management regulation2

Harper review says ACCC telco functions need new regulator

The federal government is considering a competition review that suggests ditching the current telco competition regulator in favour of a new body. Key to the telecommunications reforms is the ACCC's more general role in regulating access to monopoly infrastructure, which also covers rail, ports and the like. In the …
The Register breaking news

Galaxy S firmware update invalidates Voda warranties

Galaxy S owners who accept Samsung's offer of updated firmware will invalidate their warranty according to Vodafone, which wishes to remain the only source of official upgrades. The upgrade is offered automatically by Samsung's Windows synchronisation software, as supplied in the box from Vodafone, and has not been approved by …
Bill Ray, 23 Aug 2010

RM: Killing our PC unit hit our top line, but our bottom line is pert

Murdering the PC building biz was always going to result in some top-line slippage for Brit specialist education tech supplier RM, but the move to shutter the production line hasn't hurt profits, quite the opposite. The Oxford-based biz today reported half-year numbers to 31 May with sales down more than 22 per cent to £92.1m …
Paul Kunert, 07 Jul 2014
SanDisk Extreme Pro SSD

SanDisk Extreme Pro SSD – courting speed freaks and gamers

Typical. Just when we've gotten over the shock of a SSD drive being offered with a 10-year warranty, namely Samsung’s SSD850 PRO (reviewed recently), when another appears on the block, this time from SanDisk. SanDisk Extreme Pro SSD SanDisk Extreme Pro SSD I wonder if you asked the man in the street to name his top four SSD …
Simon Crisp, 22 Sep 2014
Sony DualShock 4 for PS4

Sony's new PlayStation 4: Early faults ENRAGE some buyers

Some of the thousands of early adopters who shelled out for Sony's PlayStation 4 console, launched today in the US, have already reported mysterious system failures. The entertainment giant's support forums are littered with threads, some more than a dozen pages long, devoted to problems users are experiencing with their new …
Shaun Nichols, 15 Nov 2013
hitahi t7k500 hard disk drive

Consumer disks trump enterprise platters in cloudy reliability study

The chaps at Backblaze have cracked open a spreadsheet and fed it some log files again, this time coming up with the assertion that contrary to expectations hard disks designated as destined for “enterprise” use don't always outlast cheaper kit directed towards everyday punters. A recap for those who aren't familiar with …
Simon Sharwood, 05 Dec 2013

Apple voids warranties over cigarette smoke, users say

A Mac user claims that Apple voided her warranty and refused to repair her machine because it was "contaminated" with cigarette smoke. The claim mirrors a similar report from last year, when another user complained that the Jobsian cult wouldn't service a system due to the "health risks of secondhand smoke." Both complaints …
Cade Metz, 22 Nov 2009
Photo of Google Glass version 2

Google's new Glass: Now with audio connection INSIDE the SKULL

Google has posted two images of the next generation of its much-mocked Glass wearable tech, revealing for the first time the direction it plans to go for future versions of the product. Photo of Google Glass version 2 Meet the new Glass ... mostly very similar to the old Glass The photos appeared on the Glass team's Google+ …
Neil McAllister, 31 Oct 2013
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Relisys reassures on warranties

Relisys may be in administration but it will continue to honour warranties. A statement from the company said: "Relitec Holdings can confirm that Relisys Limited, the monitor arm of Relisys, has been placed into administration. Relisys Digital Ltd, the AV arm of Relisys, and a sister company of RELISYS Ltd will assume warranty …
John Oates, 31 Jan 2006
arrow pointing up

Hidden warranties in open source software

Companies using open source software may have more rights than they think. Distributors rarely include warranties in open source licences - but English law might decide otherwise, according to a technology lawyer in Leeds. Michael Peeters, a partner at Pinsent Masons, the law firm behind OUT-LAW.COM, says warranties as to the …
OUT-LAW.COM, 10 Apr 2006

Dell extends laptop warranties to cover duff Nvidia GPUs

Dell has extended the warranties on certain laptops that incorporate Nvidia GPUs by a further 12 months. The scheme, announced yesterday, covers owners of Precision M65, M2300 and M4300 workstations; the Inspiron 1420; Latitude D620, D630, D630c, D820 and D830; Vostro 1310, 100, 1510 and 1710; and XPS M1330 and M1530. All of …
Tony Smith, 19 Aug 2008
box_shifting_channel

UK channel firms rabbit-punch recession in Q4: Sales are HUGE

Blighty is again the largest tech sales territory in the European channels* after distributors reported a near double-digit growth spurt in Q4, fuelled by mobility, software and er... desktops. Numbers are in from Context, which tracks all major wholesalers' sales-out data - the kit that customers are actually buying - showing …
Paul Kunert, 27 Jan 2014
channel

Intel says warranties evaporate when kit resold

If you're thinking of buying second-hand computer equipment off eBay, you'd better make sure it doesn't have "Intel inside" because – and this is official – Intel regards re-selling its equipment as voiding any warranty. The example we have is an 80GB solid state disk drive, brand new in July last year. A customer bought it from …
Guy Kewney, 11 Feb 2010
Inside of O2's new space

Apple stops Caring in Italy, probably all Europe soon

Apple has reportedly stopped selling its extended warranty, AppleCare, in Italian stores following prompts from Europe's Justice minister that the company wasn't respecting EU-mandated guarantees. AppleCare will still be available though the company's web site, but won't be sold in stores - according to leaked e-mails sent to …
Bill Ray, 14 Nov 2012
iPhone in the Lake

Moist iPhone fanbois tempted with golden Apple shower offer

Apple has reportedly agreed to shake $53m (£35m) in change out of its pockets to settle a lawsuit accusing it of wriggling out of gadget warranties using a water-detecting tool. Fanbois who brought their busted iPhones and iPods into Apple Stores for repair watched employees check the status of a Liquid Contact Indicator - which …

Nimbus fattens up Gemini twins with smaller flash chips

Nimbus Data has increased the capacity of its Gemini flash arrays by stuffing more smaller flash chips in them; we're talking 48TB in 2U, just pipping Violin's new 6264 array with its 64TiB in 3U. That 64TiB is equivalent to 70.5TB, meaning that Nimbus's new Gemini averages out at 24T/U versus 23.43TB/U for Violin Memory – …
Chris Mellor, 14 Aug 2013

UK's dead monster iPad gumble-maker COMES BACK TO LIFE

It's been quite a post-Easter week for the Brit firm behind iPhone and iPad accessories maker GEAR4: it went into administration, axed most of its UK workforce, and has risen again in Hong Kong. Disruptive Ltd, which makes wireless speakers, docks and a range of Angry Birds accessories stocked at all major UK consumer …
Paul Kunert, 23 Apr 2013
SGI logo hardware close-up

Seagate extends HDD warranties to five years

Hard disk maker Seagate has upped the duration of key product warranties to five years. The company already offers five-year warranties for enterprise drives, but in a bid to differentiate its products and cope with the price war that has hit all the major vendors, Seagate today extends this to all internal HDDs for desktop and …
Tony Smith, 26 Jul 2004

Belkin buys Linksys from Cisco

Cisco has found a buyer for its unwanted and unstrategic Linksys low-end networking brand, in the form of accessories and small networks player Belkin. Both companies have issued gushing notifications of the deal, but haven't let it be known how much cash or other fungible instruments will change hands to make it happen. It's …
Simon Sharwood, 25 Jan 2013
The Register breaking news

Tempo customer warranties are worthless (most of them)

Up to half a million customers of Tempo, the bust electrical and computer goods retailer, may be the owners of worthless product warranties. The warranties have had no insurance backing since 1997 and Tempo put no money aside to cover its obligations, the Sunday Times reports. Warranty holders will join the queue of unsecured …
Drew Cullen, 03 Jan 2002

RM CEO: We didn't even try to sell PC biz before killing it

Education tech supplier RM didn't even test the appetite among rivals or privateer equity firms to buy its flattering PC biz before murdering it because the business was only just keeping its head above water. The long-standing system builder this week quit the business to concentrate on higher margin software and services. …
Paul Kunert, 01 Nov 2013
The Register breaking news

Extended warranties: are they a con or what?

Dixons is Europe's most profitable computer retailer, and its success in selling extended warranties on computers plays a big part in its success. But extended warranties for electronics goods, touted by all the big retailers, are not popular with consumer rights groups. What is the point of shelling out £200 or more for a five …
Drew Cullen, 03 Jul 2002
StoneComputers

Stone shatters kid Rock: Gamers not as flush as they used to be

Stone Group has killed off the Rock Group operation, which built hefty gaming laptops and notebooks, claiming it saw "no potential" in its future. Staffordshire-based PC builder Stone bought the assets of Rock Group in late May 2008 after the firm was placed into administration by Nick Boardman, who founded the business some 16 …
Paul Kunert, 29 Oct 2012

Deloitte in the saddle at Comet, seeking stability - and a buyer

Deloitte said its first task as Comet's administrative receiver is to steady the ship and then seek anyone interested buying an ailing veteran retailer, hamstrung by huge overheads and facing fierce competition from leaner online rivals. Good luck with that. After days of industry chatter, Comet finally called in the receivers …
Paul Kunert, 05 Nov 2012
graph up

Seagate slashes bare drive warranties

Seagate is cutting the warranty period of its bare drives. A mail sent by Seagate to a North American reseller said: Seagate Updates Warranty Terms on Select Bare Drives Starting in 2009, Seagate will be making some important changes to its limited warranty terms for selected bare drive products. For products purchased on or …
Chris Mellor, 12 Dec 2008
Evesham Technology

Stricken Evesham says will honour warranties and support

Evesham Technology's founder and chairman Richard Austin has said that DTE Leonard Curtis has been appointed administrator of the firm's accounts. Following on from a very difficult few days for many ex-employees of the firm, Austin finally confirmed yesterday that Evesham had indeed entered administration on Friday 3 August. …
Kelly Fiveash, 07 Aug 2007
The Register breaking news

Electrical retailers in ‘complex monopoly’ over warranties

The Competition Commission (CC) has published proposals that could lead to an overhaul in the way extended warranties (EW) are sold. In a letter to high street electrical retailers the CC claims that retailers who sell EWs - worth an estimated £800m a year - at the same time as punters buy a toaster or PC, for example, are …
Tim Richardson, 20 May 2003
The Register breaking news

Dixons has ‘scale monopoly’ in extended warranties

The Competition Commission today set out the terms of reference of its investigation into the UK market for extended warranties on domestic electrics. Worth an estimated £800m a year, EWs cover the UK PC retail business as well as the white and brown goods sectors. Extended warranties are very, very profitable, hence pressure …
Drew Cullen, 28 Feb 2003
The Register breaking news

UK high street retailers make more profit from warranties than PCs

High-street retailers selling expensive warranties on home computers to the general public are generating more profit from the warranty than the PC sale. The most recent expose, a survey published in Computeractive magazine, reinforces earlier findings by Which? magazine and others, and the magazine's editor Jim Lennox warned …
A staffer, 23 Oct 1998
The Register breaking news

China to Apple: 'Apology accepted – but watch your step'

Proving that state-controlled media can turn on a dime when they see it to their advantage, the Chinese tabloid Global Times, a subsidiary of the Communist Party of China's People's Daily, has praised Apple CEO Tim Cook's open letter, issued Monday, in which he offered his "sincere apologies" for Apple's customer-service …
Rik Myslewski, 02 Apr 2013
Cthulu springs from HP desktop printer

HP prosecuted by Australian consumer regulator

The Australian Competition and Consumer Commission (ACCC), the nation's guardian of consumer rights and regulator of competition and consumer law, has commenced legal action against HP over its warranty and repair practices. The ACCC is upset with HP for five reasons, namely: The remedies available for a faulty HP product were …
Simon Sharwood, 16 Oct 2012

iPad 2, iPhone 4S finally jail-broken

The Apple iPad 2 and iPhone 4S have finally fallen to jail-breakers. The move allows the more adventurous to install any app of their choosing, not just those approved by Apple to appear on the App Store. For the technically minded the development opens up the possibility of examining the device's filesystem or installing …
John Leyden, 23 Jan 2012
The Register breaking news

Moneybags Apple loses $1.2m Italian warranty fine scrap

An Italian court has refused to suspend fines slapped on Apple for failing to properly advertise EU-mandated warranties. Local rag Le Repubblica reports that Apple's attempt to delay the payout was rejected at a hearing in Lazio this week. The bench recognised that Apple's online store was now complying with the law, but a …
Bill Ray, 23 Mar 2012
Kodak Logo

Kodak to kill off digital cameras

Kodak is knocking its line of budget digital cameras on the head, part of its plan to revive the fortunes of the troubled firm. Out go its YouTube-oriented handheld video cameras and digital photo frames too. Production will have ceased by the middle of the year. Kodak will continue to support these products, and honour …
Hard Reg, 09 Feb 2012
The Register breaking news

Time talks warranties with CC firms

Time has opened discussions with the credit card industry to discuss the treatment of customers who bought PC maintenance contracts by credit card from Tiny Computers. As a "gesture of goodwill", Time is to continue phone support until April 12 for this 80,000-strong group of warranty holders left in the lurch following Tiny's …
Drew Cullen, 05 Apr 2002

NetApp will jack up disk prices next month

NetApp is raising disk drive prices as a result of the Thai flooding. Here is NetApp's statement: NetApp empathizes with the people of Thailand as they work to recover from the tragic flooding. We work closely with our hard disk drive suppliers to stay abreast of their recovery efforts and to secure supply to meet our needs. …
Chris Mellor, 06 Jan 2012

ASA keelhauls Ebuyer AGAIN - this time for dodgy disk ad

Web souk Ebuyer has been scolded for misleading promos about the price and warranty options for a disk drive. This is the second time this year the Advertising Standards Agency (ASA) has sent the East Yorkshire-based online reseller to the naughty step: back in July the toothless watchdog pulled apart Ebuyer's sales pitch for a …
Paul Kunert, 19 Sep 2012
Olympics Technical Operation centre, credit The Register

Acer dishing out 16,400 cheap OLYMPIC laptops to schools

Acer plans to flog 500 "Olympic" laptops to school children in North East London after the Games close. The Taiwanese firm has also promised that the other 15,900 computers they put into London 2012 will be packaged up and sent into schools around the UK. The PCs were used for everything from planning athletes' travel to …
Anna Leach, 12 Aug 2012
homeless man with sign

Apple Italy throws up ruling on its store site

Apple Italy has posted details of the ruling against it, as required by the Italian courts, though we don't yet know if Cupertino will be coughing up the €1.2m fine too. A small "Communication to protect consumers" has appeared at the top of the Italian Apple store, linking to a PDF document setting out the court decision …
Bill Ray, 27 Jan 2012
The Register breaking news

Apple extends iMac G5 warranties

Apple has extended the warranty period for all first-generation iMac G5 desktops to two years. Alas, it's not a sign of the company's faith in the machines' manufacturing quality, but a response to problems with their video and power sub-systems and unnamed components within them. The warranty extension, which provides for the …
Tony Smith, 19 Aug 2005
yellow measuring tape - black writing

How do you choose your vendors?

Part of ranking vendors (and their products) involves attaching a certain level of priority to the different categories you judge them on. Everyone is going to value different elements of a supplier relationship differently, so the items on my list should be considered to be "in no particular order." I leave it as an exercise …
Trevor Pott, 17 Sep 2013
The Register breaking news

Dell chops UK PC warranties

Dell has quietly chopped two years off its PC warranties in the UK. Until last week, Dell customers got a three-year warranty - comprising one year on-site and two years collect and return - as standard when they bought a Dell consumer desktop. But this has been reduced to a one-year collect and return warranty for UK and …
Linda Harrison, 23 Jul 2001