Articles about Telesales

Prison window

Ever get the impression a telesales op was being held prisoner?

Have you ever had the impression that a telesales operator on the phone to you was actually being held prisoner against their will? Well, next time they might very well be because the unlucky inmates of HM Prison Grampian, Peterhead, are about to be put to work in a custom-built call centre. The new prison replaces two old …
Jasper Hamill, 04 Mar 2014
Phones4u logo

EE buys 58 Phones 4u stores for £2.5m after picking over carcass

EE has scooped up 58 Phones 4u stores from the beleaguered High Street retailer, one week after it slipped into administration. The mobile operator, which was partially blamed by Phones 4u for its surprise collapse, revealed the £2.5m purchase in a brief statement to The Register: We can confirm that we have agreed with the …
Kelly Fiveash, 22 Sep 2014
Atmospheric snap of vultures silhouetted against a sunset on a wooden structure on the shore of a lake. (C) Jerry Rogers

Report: EE in talks to scoop up 60 Phones 4u stores from troubled High Street retailer

EE is reportedly the latest company to pick over the carcass of stricken British High Street mobile phone retailer Phones 4u, which fell into administration late last week. According to the Sunday Times (£), EE has until tonight to secure a deal to buy 60 stores from Phones 4u. The move comes after rival mobile network Vodafone …
Kelly Fiveash, 21 Sep 2014
Phones4u logo

Vodafone to buy 140 Phones 4u stores from stricken retailer

Vodafone has swooped on 140 Phones 4u stores just days after the retailer blamed the operator for contributing to its untimely demise when it slipped into administration late last Sunday. Administrator PwC said in a statement late on Friday that Voda had struck a deal with Phones 4u to re-brand the stores over the next few weeks …
Kelly Fiveash, 20 Sep 2014
management strategy2

Logicalis grabs former Insight EMEA sales chief Brooker

International managed services bigwig Logicalis has hired former Insight exec Tony Brooker to run its sales and marketing teams in the UK and Ireland, El Chan can reveal. The industry vet starts early next month (4 August) and will manage a team of 120 staff, the majority of whom are in field sales, but he will be expected to …
Paul Kunert, 07 Jul 2014

Tech industry IGNORES customers: 'It's a supplier-driven world'

Tech manufacturers and their third party suppliers have profiteered by ignoring the real demands of SME customers in the pursuit of extra margin, or so says the CEO at a print hardware and services biz. The, er, revelatory piece of info was announced by Steve Francis, boss at print solutions company Danwood. Francis was …
Paul Kunert, 11 Jul 2014

Reseller giant Misco puts UK workers at risk of redundancy – sources

Reselling monster Misco has put staff working in its customer services, accounts and buyers departments at risk of redundancy, according to sources close to the company. The European business, owned by NYSE-listed Systemax. is plotting to become the largest services-based reseller in the region inside four years by targeting …
Paul Kunert, 08 Oct 2013
The Register breaking news

MP demands regulation of 'silent' telesales tactics

Telesales firms responsible for scaring people witless by making silent nuisance phone calls should face stiffer regulation to cut out menacing cold calling. So says MP Kevin Brennan, who wants to introduce a Bill that would make "corporate nuisance" an offence, reports PA. The Labour MP for Cardiff West is concerned that more …
Tim Richardson, 10 Nov 2004
IBM Watson QA Power7 cluster

IBM puts supercomputer Watson to work in ROBOT CALL CENTRE

It's clever enough to beat humans on quiz shows and diagnose illnesses, but is IBM's artificially intelligent supercomputer tough enough to cope with angry consumers who've been on hold for three hours? IBM certainly seems to think so, as it has just given Watson a new job as a customer service manager. Rather than phoning a …
Jasper Hamill, 21 May 2013
fingers pointing at man

BT axes staff amid reseller biz shake-up

BT is making a round of redundancies amid the integration of its three reseller operations – Engage IT, Business Direct and dabs.com – and has parted with former bigwig Martin Balaam. The circa £400m turnover supplier insists that only 20 positions are to go where there is an overlap: IT, logistics and pre and specialist sales …
Paul Kunert, 15 Nov 2011
arrow pointing up

BT Engage IT's big cheese shown the door

The chief operating officer at BT Engage IT has been handed his pink slip as part of the planned redundancies at the reseller giant, The Reg understands. The telco giant is integrating its three reseller businesses including BT Engage – comprising the Basilica and Lynx Technology acquisitions – the Business Direct brand (dabs. …
Paul Kunert, 23 Nov 2011
arrow pointing up

BT channel overlord ponders still-bigger empire

The CEO of BT's newly integrated reseller firm is aiming to build a £1bn operation in the next three to five years, but said he does not expect organic growth alone to help it get there – acquisitions may be on the cards. As revealed last week, John Thornhill, the boss of telesales outfit BT Business Direct and etailer dabs.com …
Paul Kunert, 12 Sep 2011
channel

Dell considers Google+ for video customer support

Dell is mulling over direct engagement with prospective customers via Google+, and judging by the feedback from some corners it could do with upping its existing pre- and post-sales support. The social networking tool is now more than three weeks old and has over 10 million users on-board, including Dell chief Michael Dell. The …
Paul Kunert, 20 Jul 2011
The Register breaking news

Singapore lures big biz with mega data protection regime

Singapore based data protection law specialist Rosemary Lee of Pinsent Masons, the law firm behind Out-Law.com, said the Personal Data Protection Bill (74-page/387KB PDF) being proposed by Singapore's government would establish a single data protection regime for the nation for the first time. The draft legislation sets out …
OUT-LAW.COM, 23 Mar 2012
HTC Desire

3 gets Desire

It's not just Orange - mobile phone network 3 is to offer HTC's Android-based Desire smartphone too. So is O2, we understand, though the cellco hasn't yet formally announced as much. Orange announced earlier this week it will offer the Desire in April. For its part, 3 is simply saying "spring 2010". HTC Desire HTC's Desire: out …
Tony Smith, 19 Feb 2010

Revenues dropping or flatlining at hefty distributor giants

Investors and funders may soon need to see a warning on every distributor prospectus or public filing that over revenues are heading in the opposite direction to up. A slew of recent results from some of the heavyweights show sales have indeed gone south, but after years of near unbroken growth – and given the assumption that …
Ian French, 20 Aug 2012
The Register breaking news

The more you know about your customers ...

Workshop Once you have measured customer purchases using the RFM (recency, frequency, money) formula, the question is how do you drive loyalty with the information you hold. The chances are your customers would be happier, and therefore more loyal, if they felt your organisation cared about them as individuals, not just walking wallets …
fingers pointing at man

'Backward' resellers impede cloud progress. Yeah, right

Comment Dale Vile headshot I have conducted a lot of interviews recently with vendors, resellers and systems integrators about why it is proving so hard to motivate the traditional IT channel to get on board with cloud. There are some examples of success, but scaling up action beyond a minority of niche partners or risk takers seems …
Dale Vile, 08 Jun 2011
homeless man with sign

Microsoft promises, fails to keep things simple for partners

Microsoft today tried to convince UK channel partners that it’s working hard to simplify its licensing terms, but many resellers have grumbled that the firm hasn’t gone far enough yet. MS director of emerging technology, Gurprit Singh, who was speaking at the company’s partner event in London this morning, told the gathered …
Kelly Fiveash, 01 Oct 2008
The Register breaking news

dabs.com pushes into corporate market

dabs.com, the Bolton-based direct reseller, is gunning for more corporate business through a new outbound telesales division. dabs already sells to businesses through a corporate sales team, but most of its customers - it claims half a million registered shoppers - are end-users buying off the Internet site. The company says …
Drew Cullen, 17 May 2002
The Register breaking news

IT firm MD called worker 'fat bitch', tribunal hears

A Bristol unfair dismissal tribunal has heard how the MD of a Wiltshire IT firm allegedly subjected a female telesales worker to "daily sexual torment", UK tabloid the Mirror reports. Maria Maniglia, 40, claimed that Robert Clarke of Fokus Systems, based in Box, called her a "fat, fiery Sicilian bitch", "buried his head in her …
Lester Haines, 14 Dec 2005
The Register breaking news

Ecommerce gets a big piece of the Action

Action Computer Supplies has re-jigged its sales force to put more muscle into its Internet business. The mail order reseller laid off 22 sales staff from its key accounts over the summer. But it has taken on 96 people over the same period to work in its telesales department. These Internet donkeys will handle Action's ecommerce …
Linda Harrison, 08 Oct 1999
The Register breaking news

Orange goes unlimited

New tariffs from UK mobile operator Orange add unlimited access to specific services of the cellco's animal-themed mobile packages. Acknowledging competition from T-Mobile's Flext package, Orange is set to introduce a top price for each package (that's dolphin, canary, raccoon and panther) with unlimited texts, calls and …
Bill Ray, 31 Jul 2006
The Register breaking news

BT escapes with caution after abuse complaints

British Telecom has escaped with a rap on the knuckles after being caught in an absolutely outrageous piece of malpractice (writes an absolutely outraged Register). UK telecoms watchdog OFTEL has let the giant off with a caution after some of its sales staff were found to have been using billing information to swipe rival ISPs' …
John Lettice, 25 Sep 1998
The Register breaking news

Like Mars, 3 needs women

With the dash for growth over, UK mobile operator 3 is settling into the business of consolidation. 3 has opened 200 new UK stores in the past year, but there's one slight problem - they're a bit blokey. So Marc Allera, 3's UK sales chief, told us when we caught up with him recently. "We want to appeal to everyone. The stores …
Andrew Orlowski, 18 Sep 2007
The Register breaking news

New JV to flog phone service to the UK

A new company is to employ a 1,000-strong telesales workforce to flog its phone service to residential customers in the UK. Applicahome - a JV between IT and outsourcing services company Allserve Systems plc, UK telco applica and ex-NTL MD Mike Bandeira - will target 450,000 customers a month by calling them direct. On offer …
Tim Richardson, 17 Jan 2005
The Register breaking news

T-Mobile axes 2,200 jobs

T-Mobile is axing 2,200 jobs - one in ten of its European workforce in a massive cost-cutting exercise to save €1bn (£693m) a year. Some 1,200 jobs will be axed in Germany alone as the company embarks on a new scheme called 'Save for Growth'. Jobs will be lost in T-Mobile's other country operations including the UK, which …
Tim Richardson, 20 Jan 2005
globalisation

Computacenter product business stages comeback

Computacenter has managed to tighten its belt a couple of notches and turn its infrastructure business into its headline feature - for the right reasons. The firm's preliminary results to the year ended 31 December 2006 boast a "strong performance" for its Technology Solutions division. These "compensated for slower growth" in …
Mark Ballard, 13 Mar 2007
channel

Employee discontent grows at 4uBusiness

Staff at troubled 4uBusiness - the SME-focused sibling of phone retailer Phones4u - fear the firm is being wound down, with devastating consequences for employees. Earlier this week, The Register reported that staff at 4uBusiness are "leaving in droves" and morale among workers has hit rock bottom. Now insiders at 4uBusiness, …
Tim Richardson, 25 May 2006
The Register breaking news

IBM PC group dons hair shirt

Big Blue has found it necessary to post a message from the head of its PC division after the world's press reacted badly to CEO Loot Gerstner's statement about losses last week. David M. Thomas, group executive of IBM's Personal System Group (PSG), said: "I do not condone or excuse our business shortfalls, nor should any …
Mike Magee, 30 Mar 1999
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Michael Dell says: If I could do it all again...

Interview If Michael Dell were starting up in business today, it would be in storage and operate in China. At least that's what he he said in a briefing and interview session with journalists last week. He and Dell's EMEA President David Marmonti gave their views on aspects of Dell's business. The company is not out of the woods yet, but …
Chris Mellor, 30 Sep 2008
The Register breaking news

BT cracks down on 'nuisance' sales calls

BT has introduced new privacy measures to protect punters from annoying phone calls from pushy salespeople. Keen to ensure that its custmers are not disturbed by "nuisance salespeople", [including its own, ed?], BT is offering to sign up people to the Telephone Preference Scheme (TPS) register, which helps block unwanted sales …
Tim Richardson, 12 Jul 2005
The Register breaking news

Cameron cocks up UK's defences - and betrays Afghan troops

Comment Prime Minister David Cameron has taken personal charge of sorting out the UK's defences. Not only has he cocked it up more than somewhat, he has also slashed vital helicopters for our troops fighting in Afghanistan - and then lied about it. If you want detail on that last bit, skip to the last page. Otherwise, we'll take it …
Lewis Page, 20 Oct 2010
The Register breaking news

MP calls for action over menacing 'silent' calls

Communications regulator Ofcom isn't doing enough to protect people from the menace of "silent" phone calls made by companies trying to flog their goods and services. BT receives more than 112,000 complaints a month from people worried that they've received a "silent" call. These calls are generated by computers in call …
Tim Richardson, 25 Feb 2005
The Register breaking news

Is CompUSA stopping selling Athlon PCs?

CompUSA has run out of AMD-based Hewlett-Packard PCs, prompting speculation over the future of the chipmaker at the US computer store. The rumour sprang from a discussion this month on investment analysis Website Clearstation.com from someone calling themselves "thark57" and claiming to be a CompUSA sales person and AMD …
Linda Harrison, 08 Mar 2001
The Register breaking news

Redbus power failure - companies form group to voice concerns

The power failure that hit Redbus Interhouse's Docklands location on Tuesday morning was still causing widespread disruption Tuesday afternoon for companies that have seen their businesses knocked for six. Mike Tims, founder and chief exec of financial news service mtn-i has spent most of the day at Redbus' Harbour Exchange …
Tim Richardson, 01 Mar 2005
The Register breaking news

IBM outsources Netvista PC production

IBM, the creator of the industry standard PC, is to stop making desktop computers, handing over production of Netvistas in US and Europe to Sanmina-SCI. The OEM deal is worth $5bn over three years to Sanmina-SCI, a specialist electronics contract manufacturer, which is paying an undisclosed sum for IBM's Netvista manufacturing …
Drew Cullen, 09 Jan 2002
The Register breaking news

Systemax UK reins in Misco ops

Systemax UK is closing the Wellingborough, Northants warehouse of its Misco reseller sub, transferring all logistics, except for Systemax-branded PCs, to its main warehouse Globaldirect Greenock, Scotland. Too small for its needs, it says. At the same time, the company is transferring the Uxbridge sales operations of …
Drew Cullen, 21 May 2002
The Register breaking news

Jungle launches SME site

Etailer Jungle.com has launched a sister site aimed at SME customers. Junglebusiness.com is selling computer software, hardware, peripherals and consumables to the mid-sized business sector. The site has only IT-related goods, and will avoid consumer products such as music and videos to distinguish it from the Jungle site. …
Linda Harrison, 12 Jun 2000
The Register breaking news

AMD 760 DDR chipset delayed

Updated Gigabyte has confirmed there are problems with AMD's new 760 DDR chipset, launched just two days ago and has delayed shipping its new GA-7DX mobo as a result. A Gigabyte representative in the UK told The Reg that it was an AMD issue and that Chimpzilla was currently investigating the problem. It would be 'at least two weeks' …
Andrew Thomas, 01 Nov 2000
The Register breaking news

First UK ruling under new email marketing regime

A landmark decision published today confirms that you need to check for explicit consent before using a marketing list for an email campaign, even if you believe in good faith that the list comprises only those who opted to receive marketing. That is the view of the UK's Advertising Standards Authority, which today published …
OUT-LAW.COM, 10 Sep 2003
The Register breaking news

Apple UK MD scoots off

Apple UK chief Jon Molyneux is to quit the company to join Internet-based products and services directory service Scoot.com as its MD. Molyneux joined Apple in 1986 as a sales rep after a four-year stint with Acorn, a relationship that helped him form the company's education-oriented joint venture with Acorn, Xemplar. Apple took …
Tony Smith, 01 Apr 1999
The Register breaking news

Big Blue chins channel with direct sales plan

IBM started selling a whole host of PCs and notebooks direct through its Web site and by phone in the UK yesterday. Included in the line-up was Big Blue's ThinkPad 240 notebook for £1099, which was launched in September. Desktop PCs are included in the new line up, priced from £649. As revealed here last month, IBM is also …
Linda Harrison, 23 Nov 1999
The Register breaking news

Athlon DDR systems still not available

When a company says 'available now', it's normally taken to mean 'today' rather than in a month's time. So when AMD reiterates its position that 760-based DDR systems are available now from NEC in Europe and that Gigabyte is shipping its GA7-DX 760 mobo now, it's only fair to check our sources again. Yesterday, we were told by …
Andrew Thomas, 02 Nov 2000

IBM unleashes Jurassic predator on Japan

What's two metres tall, contains 16Gb of operating memory and shares its name with the Jurassic's top predator? Well, a quick tour of IBM's North Dublin manufacturing facility on Tuesday brought the press face to face with the beast known as the T-Rex z990 series server. This monster contains 20 times the computing power - in …
The Register breaking news

The Screwpole Emails- Fytte the Third

Phil Rice Uncle Screwpole, the devious master manipulator of IT projects, has promised his nephew Mugwort that he will reveal the secrets of time estimation… To: Mugwort From: Uncle Screwpole Subject: “An unplanned project takes twice as long to complete; but a well-planned project takes three times as long.” Loathly …
Phil Rice, 23 Feb 2007
The Register breaking news

Scoot.com shares halve as it runs out of cash

Shares in Scoot.com - the UK online directory - have halved this morning following an announcement that the company is almost out of money (it won't last the next 12 months). As part of a "strategic review", Scoot will cut 285 jobs, stop any expansion, "change" the way it charges customers ie. charge more, and sacked its CEO …
Kieren McCarthy, 27 Jun 2001
The Register breaking news

Action to ditch paper for Net

Action Computer Supplies is ditching mail order for online sales with the launch of a new Web site today. The reseller, which last month saw its proposed buyout by US giant Insight Enterprises fall through, plans to phase out its paper catalogues and sell entirely online. This move is part of a wider cost-cutting exercise, …
Linda Harrison, 03 Nov 1999
The Register breaking news

dabs.com boasts record sales, orders

dabs.com, the UK online IT reseller, posted record profits and sales for the year to 31 March, 2002. The privately-held firm posted profit before tax (PBT) of £2.54m, up 237 per cent on 2001's £755,000 on sales advancing 11 per cent to £116.5m (2001: £104.4m). The profits boost has worked out nicely for David Atherton, dabs.com …
Drew Cullen, 17 Jun 2002
The Register breaking news

Insight deal no big deal, says Action man

Action Computer Supplies said it would not be courting more suitors after getting dumped by its US beau this week. Henry Lewis, Action's chairman, told The Register there was a sense of relief at the reseller now that prospective US buyer Insight Enterprises had finally walked away from the deal. And he stated that the company …
Linda Harrison, 20 Oct 1999