Articles about Telephony

Woman holds up PBX phone in office. Pic by Shutterstock

Really Scary Telecoms Stuff? Nah – telephony's just an app

In 2009, I moved to Jersey to become the network and telecoms manager for a multinational company. It was tremendous fun, as I had a variety of kit to play with. I tended to favour the Mitel 3300 ICP range (still do, actually) that supported about half of our offices, and I did the various engineer courses and exams for the …
Dave Cartwright, 20 Jul 2016
Digital Voice Recorders

Ten things you always wanted to know about IP Voice

When I was a contractor building IT architectures, it was common to find that people had a rather old phone system and were looking to move to something newer. The question they asked was always: what shall we do to get something stable but future-proof? Phone lines or IP trunks? Even in 2015 you seldom see an organisation …
Dave Cartwright, 23 Mar 2015
Moshi Moshi 03 Handset

Look, no handsets: How to do telephony without a phone

As I sit at my desk, I have two phones in front of me. One is a cordless Panasonic that talks to a base station via the DECT protocol, and thence to the public phone network via a knackered old piece of copper that broke the other day. The other is a snazzy mobile number with a picture of a piece of fruit on it and the ability …
Dave Cartwright, 12 Mar 2015
connections_global_internet

How does a global corporation switch to IP Voice?

Not so long ago I worked with a company that had more than a dozen offices around the world. Each had its own phone system – a total of five different makes – of which only two could handle IP telephony. As a colleague once put it, we used to “spend a lot of time phoning ourselves”. International calls to our own staff, …
GEC PABX 3 switchboard and operator

Are you ready to ditch the switchboard and move to IP telephony?

When I was growing up it was something of a novelty to have a phone in the house. And when I started working in IT in 1989 my company was still encouraging staff to wait to make calls until after 1pm, when peak time ended. There was something unusual about the new phone system we deployed that year: the Philips Sopho-S was a …
Dave Cartwright, 17 Feb 2015
1950s style illustration - Smiling woman talks into rotary phone

One in 2900 phone calls is an IDENTITY THIEF

One in every 2900 phone calls to contact centres was made by fraudsters attempting to gain customer account details to steal funds or buy merchandise, according to Pindrop Security's Vijay Balasubramaniyan. Researchers canvassed 105 million phone calls and studied the way fraudsters pulled off identity theft by conning phone …
Darren Pauli, 6 Aug 2014

Voice-babble-over-Wi-Fi lands in Europe – take that, mobe masties

The Netherlands is about to become a test-bed for Wi-Fi-first and Wi-Fi-only telephony services, as both Ziggo and UPC offer free downloadable apps to use a growing number of Wi-Fi spots for voice calls. Whether or not UPC Netherlands, which is the local Liberty Global subsidiary, and Ziggo – the largest Dutch cableco – ever …
Faultline, 29 Apr 2014

Azzurri Communications still losing MEELLIONS

Azzurri Communications is not out of the woods yet judging by its recently filed results and the stringent banking covenant tests to which its management must adhere. It has been a turbulent couple of years for the comms and tech integrator: its seven strong banking syndicate was forced to write off £282m in debts; veteran …
Paul Kunert, 8 Apr 2014
management strategy2

As Azzurri closes in on CEO successor, sales director splits

South coast integrator Azzurri Communications is going to be a sales director and board member lighter after Craig Wellman handed in his notice to split by the early summer. The business, which last month pushed out the first in a series of cloudy services, is still on the hunt for a CEO to replace outgoing chief Vim Vithaldas …
Paul Kunert, 7 Apr 2014
GEC PABX 3 switchboard and operator

Soft, hard, lightly hosted? Make the right call when you choose a PBX system

All businesses need a PBX phone system to organise calls and direct them round the organisation. PBX systems have evolved over the last couple of decades. While some companies may still be using expensive physical switchboards, they can now also choose a hosted PBX system, either with hardware provided by a hosting company or …
Eira Hayward, 28 Mar 2014
Windsurfer mid-flight (3CX logo in sail)

3CX PBX for Windows: Everything you ever wanted from a phone system

Review Back in the 1990s when I started to work with telephone and voicemail systems it was all pretty straightforward: install some analogue or ISDN lines and write a vast cheque for a PBX. This meant, in my case, an Alcatel 4400 and an Octel Serenade voicemail server. The handsets were digital, though proprietary, and connected by …
Dave Cartwright, 19 Nov 2013
channel_partners_deal_handshake

Team up or miss out: Why the channel needs partners

Cloud computing is growing at a stratospheric rate. IDC Enterprise recently reported that businesses are earmarking as much as one-third of their IT budgets for cloud computing products and services. By the end of the decade, global cloud computing spending is expected to top $200bn annually. With cloud budgets increasing as …
Lawrence Walsh, 17 May 2012
The Register breaking news

Phonedeck pushes out web 'n' mobe app for Android

Phonedeck's promises to integrate an Android phone with a desktop computer though PIM synchronisation could yet prove its downfall. The service launches today, with an Android application and an HTML5 control panel. The application enables the control panel to make and answer calls (on the mobile) as well as manage SMS …
Bill Ray, 3 Apr 2012

Everything is converging on the network

According to my dictionary (a book, not one of those new-fangled online jobs), convergence is “the act of coming together”. In networking terms that originally meant voice over IP technology carrying circuit-switched telephone traffic over the same wiring as packet-switched data. More recently, however, it has evolved to mean …
Alan Stevens, 30 Jun 2011
cloud

FCO to cut one-third from IT and telecoms spending

The Foreign and Commonwealth Office (FCO) plans to cut its IT and telecommunications running costs by 30 per cent to 40 per cent – all the while reducing their environmental impact and providing "better services" to staff, according to a new strategy. It is aiming to modernise the infrastructure, improve training and awareness …
The Register breaking news

Skype adds video calls to iPhone app

Skype has released version 3.0 of its iPhone app, which adds video-calling capabilities to its internet-telephony tricks. Two-way video calls using Skype for the iPhone can be made over both Wi-Fi and 3G connections using an iOS 4.x-equipped iPhone 4, iPhone 3GS, and fourth-generation iPod touch – although the iPhone 3GS's …
Rik Myslewski, 30 Dec 2010
For Sale sign detail

Skype's mega-FAIL: exec cops to cause

Chastened by its pre-Christmas mega-FAIL, Skype on Wednesday explained in detail why the titanic titsup takedown happened and how the company plans to ensure that the globe will never again go VoIP-less for an extended period of time. For those of you tuning in late, last Wednesday the online telephony service began to wobble …
Rik Myslewski, 29 Dec 2010
The Register breaking news

Cisco jump-starts home 'telepresence'

Cisco has announced a "tranformational" consumer-level videoconferencing system that it calls Cisco ūmi telepresence. "Ūmi telepresence is about you and me connecting in new ways, right in your living room," Cisco's emerging technologies group headman Martin De Beer told his audience of press and analysts at the system's roll- …
Rik Myslewski, 6 Oct 2010

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