Articles about Support Resources

IT Crowd. Source: Channel 4 / 2entertain

Sophos to offshore American support operations

Exclusive Sophos plans to offshore support operations from the US to Canada and the Philippines as part of a wide-ranging restructuring of its support operations. The plans were outlined in an internal email to staff from Mary Winfield, SVP Global Support, leaked to El Reg by an anonymous tipster. "Another year, another round of layoffs …
John Leyden, 20 Oct 2014

SGI buys out FileTek, strolls into StorHouse and puts its feet up

Supercomputer, high-performance computing and big data supplier SGI has bought out storage virtualisation biz Filetek to get its hands on the company's HPC data management technology. FileTek's flagship product is StorHouse; software providing large-scale data management and storage (file) virtualisation, with a single namespace …
Chris Mellor, 03 Oct 2013
Cirrus clouds

Private cloud user in dialogue with Atmos, el Reg facilitating

Atmos user Michael Roney identified some difficulties he was having with an Atmos array on an EMC community website, saying he wanted to do ordinary-seeming things but couldn't. EMC has responded, saying he is trying to do things that are rarely, if ever done. Atmos is EMC's object storage system for public and private cloud …
Chris Mellor, 07 Dec 2012
Facebook

Woz flash firm Fusion-io has a gift for Facebook open-sourcers

Fusion-io is open-sourcing its ioScale hardware design and plans to donate it to Facebook's Open Compute Project (OCP). But anyone who uses the ioScale design kit will have to use Fusion-io's own-brand controller tech. At the Open Compute Summit running today and tomorrow in Santa Clara, Fusion-io co-founder and CEO David Flynn …
Chris Mellor, 16 Jan 2013
fingers pointing at man

Mac Lion's breath causes Celerra NAS storage to die

When the Lion roars, Celerra bleats and plays dead. El Reg has been told there is a problem with Mac OS X Lion clients accessing the Celerra filer array. The NAS head goes offline and failover doesn't kick in. An EMC patch is available and fixes the problem. Lioness with Celerra What am I supposed to do with this then? There …
Chris Mellor, 22 Jul 2011
The Register breaking news

Intel signs death warrant for support forums

Intel is casting its users into the outer darkness by finally closing its processor and motherboard support forums. The news comes as some surprise given that the original closure notice on 18 July was withdrawn nine days later following a torrent of complaints from regular forum users. But this time, Chipzilla's mind appears …
Andrew Thomas, 14 Sep 2000
arrow pointing up

Ubuntu gets pre-Koala cloud love

As Mark Shuttleworth preps a new "Karmic Koala" Ubuntu distro suited to life with its head in the Amazon clouds, Thorsten von Eicken has lent a helping hand. Von Eicken is the CTO and co-founder of RightScale, a Santa Barbara, California outfit offering what it calls "a fully automated cloud-management platform." In other words …
Cade Metz, 18 Mar 2009

Trend Micro overhauls EMEA channel programme

Trend Micro has shaken up its EMEA channel programme in the hope of simplifying the business and forging better partner relationships in that region. The security software firm, which today announced strong Q1 results, said the newly created Affinity Partner Program should offer increased value for its partners. It aims to …
Kelly Fiveash, 26 Apr 2007
The Register breaking news

Sun's surviving staff hit with 'motivation' missive

Exclusive Sun Microsystems has set software engineers seven goals in the wake of new layoffs, hoping to keep them focused amid uncertainty but to also hit existing corporate objectives. Among the targets: focus all their efforts on Sun's Kenai hosting and collaboration service, and deliver a "solid, scalable internal proof-of-concept" of …
Gavin Clarke, 07 Nov 2009

Red Hat talks up JBoss middleware for enterprise

Tough talking is a way of life in the airline business, a sector over-stuffed with suppliers teetering on the brink of extinction, and with a reputation for costly and poor service. Two months after plucking new chief executive James Whitehurst - a man with a self-confessed lack of direct involvement in open source software but …
Gavin Clarke, 14 Feb 2008

Apple discontinues UK mail-in repair service

In a manoeuvre distinguished by both its stealth and audacity, Apple UK has discontinued its mail-in repair service without notifying its customers or, it appears, its resellers. The move came to Ping Wales' attention when regular contributor and resident Mac guru David Chisnall contacted Apple to schedule a repair for a …
The Register breaking news

IBM continues writing Lotus out of history

IBM's desire to completely absorb Lotus has entered a new stage - it has pulled the search function out of the Lotus knowledge base and is directing sysadmins to the main IBM site instead. The Lotus knowledge base is still used by hundreds of customers to search for solutions to problems with Lotus products such as Notes or …
Kieren McCarthy, 06 Nov 2001
server room

Windows worms tax ISPs

Computer worms will cost European ISPs an estimated €123m this year, according to a study by Sandvine. The Net traffic management firm says its study shows attacks on European service providers are now a daily occurrence. Although worms are usually associated with attacks on corporate networks, the malicious traffic also ties …
John Leyden, 27 May 2004