Articles about Services


It's ALIVE! Network Services contract finally staggers upright

The government's much-delayed £2bn Network Services contract has finally gone live after 12 months of blood, sweat, tears and therapy on the part of suppliers. The framework is comprised of 61 suppliers, according to Innopsis, the representative body for public services network companies. Of those, 30 per cent are SMEs, the …
Kat Hall, 16 Jul 2015
Roughly 150kg of gold

Daisy Group joins Cisco ranks of Gold tier services slingers

Daisy Group is positively dripping in Cisco’s top level Gold accreditation, a move we predicted some months back. The highly acquisitive tech and comms outfit made Phoenix IT Group its latest conquest earlier in the summer and behind the scenes set up talks with Cisco to get the Gold authorisation. For those with short …
Paul Kunert, 28 Sep 2015

Ganges Web Services to launch in 2016

Indian tributary to come online in 2016, but the source of the headwaters Amazon Web Services (AWS) has TEXT signalled it will open a “region” in India some time in 2016. In AWS-speak, a “region” is a nation where it operates data centres. AWS already operates edge services in India, but is yet to deploy its core compute and …
Simon Sharwood, 02 Jul 2015
Broken CD with wrench

EU spaffs €131m on making gov digi services 'talk' to each other

Sick of filling out online forms in triplicate for basic government services? So are EU officials. The EU is to spend €131m to make eGovernment services in different countries “talk” to each other. Ministers from member states, led by the Luxembourg presidency, and MEPs on Wednesday agreed to extend funding to the ISA² ( …
Jennifer Baker, 18 Sep 2015

Where's the Network Services framework at? Uh, dunno, says

Clown Crown Commercial Services has told prospective candidates for the mega Network Services framework that it will confirm the line-up of suppliers at some point. Maybe soon. It is now more than 41 weeks since the government’s supposed professional procurement arm launched the tender for the Network Services, a four year …
Paul Kunert, 24 Jun 2015
Whitehall road sign. Sgt Tom Robinson RLC/Crown copyright opens kimono to SMEs in Tech Services framework cash spaff

The government has lifted the lid on its £200m Technology Services framework, with more than half of the 85 suppliers awarded a place being SMEs. The agreement is the new incarnation of its managed services framework, which originally included around 11 large suppliers. The new version is intended to help central government …
Kat Hall, 29 May 2015

From the frying pan, into the fire: HP Services veteran Craig Wilson is off

Former HP Enterprise Services UK chief Craig Wilson is to take control at London-listed software and BPO provider Xchanging from the start of next year. For the past 11 or so months, Wilson – who was replaced at HP ES by Jacqui Ferguson, one-time chief of staff for CEO Meg Whitman – was veep of corporate restructuring to …
Paul Kunert, 16 Sep 2015

PM hints at legislation stick to force blue-light services to share IT

Sick of trying to persuade the blue-light services to consolidate their multiple back-office IT systems, it seems the government is now planning to introduce legislation to force their hands. As it stands there is huge duplication of back-office services, with 43 police forces, 45 fire and rescue services and 10 ambulance …
Kat Hall, 11 Sep 2015

BIS shuns Steria HR and payroll shared services centre

Exclusive The department for Business, Innovation and Skills has shunned a major outsourcing deal with Steria and the Cabinet Office, embarrassingly citing the costs and risks of the project as "no longer viable". BIS had a contract in place to outsource its finance HR and payroll services to the Steria-run Shared Services Connected Ltd …
Kat Hall, 02 Sep 2015
Twilight Zone, 'Time Enough At Last'

Network Services delayed AGAIN. Suppliers: Oh FFS

It is week 40 of the Network Services framework tender and suppliers are still in the dark about the cause of the latest delay - which means nobody knows who's made the cut and who hasn't. A prior information notice for the framework, estimated to be worth between £100m and £2bn over four years, was published in July and a …
Paul Kunert, 16 Jun 2015
Two upended shopping trolleys in an alleyway. Photo by Cyron, licensecd under CC 2.0 to 'overhaul' hated digital services framework

The UK government is scrapping the current version of its controversial digital services framework, which SMEs say excludes them from properly doing business with the government. Earlier this year a number of SMEs complained the framework amounted to a body-shopping exercise, with the Government Digital Service using it to …
Kat Hall, 05 Jun 2015
Sorry we're closed

Confused Colt dumps the IT services market while revenues shrink

In a major about-turn, telecoms network provider Colt has today announced it will exit the IT services market as the firm searches for a fresh strategy to halt a worrying decline in revenue. "We are taking decisive action to become a more focused and disciplined organisation," said Rakesh Bhasin, CEO, in an update to the London …
Kat Hall, 30 Jun 2015

Adapt Managed Services to be sold this year, whisper sources

Managed services and cloudy hosting biz Adapt is putting corporate finance houses through their paces before choosing one to manage a sale of the operation. Private equity firm Lyceum Capital coughed £30m for a majority stake in London-based Adapt in 2011 and multiple sources reckon the business will be on the market again from …
Paul Kunert, 21 Apr 2015

Redcentric swoops on Calyx Managed Services in £12m breakup deal

Managed services biz Redcentric has snapped up Calyx Managed Services (CMS) for £12m, as part of the company's break-up. Last week, Calyx's maintenance and carrier services divisions were offloaded to Daisy Group and Chess, respectively, for a total of £5.5m. The carve up follows the purchase of Calyx MS by MXC Capital, with …
Kat Hall, 02 Apr 2015

Online gov services are mostly time-wasting duplicates, says EU

Sick of repeating the same information every time you need the authorities to help you out? So is the European Commission. According to a new study on eGovernment services, users are still asked to fill in forms with information already available to bureaucrats more than half the time. And if you’re on the move it gets worse – …
Jennifer Baker, 24 Jun 2015
Neil Young says he will withdraw his music from streaming services

Neil Young yanks music from streaming services: 'Worst audio in history'

"My music is being removed from all streaming services. It's not good enough to sell or rent," aging rock grumpster Neil Young said today. In a post on Facebook, the veteran musician explained: Streaming has ended for me. I hope this is OK for my fans. It's not because of the money, although my share (like all the other …
Tim Anderson, 15 Jul 2015
hands waving dollar bills in the air

Managed services biz Claranet adds £107m to war chest

Acquisition-hungry European managed services provider Claranet has drummed up £107m in a refinancing deal. Charles Nasser, Claranet Group founder and CEO, said: “Our financing now extends to 2020 and achieves greater flexibility for us as we plan for further growth and the development of our products and services." He added: " …
Kat Hall, 31 Mar 2015
Funnel of cash. Credit: via SXC –

Dropbox sets up PO box in Ireland to handle non-US services

Dropbox has joined the ranks of tech companies domiciling services in Ireland. All non-US users of paid Dropbox services will now have their service contract with Dropbox Ireland, the company says. The secure document storage outfit makes a hand-on-heart promise that the change “to better serve you and the growing number of …

Vodafone: Dammit Britain, your emergency services need 4G!

Despite not being part of the bid to supply the future Emergency Services Network, Vodafone wants to see public services using its 4G, and has commissioned a YouGov survey (something companies do when they want to put numbers in press releases) of front line workers, such as police officers, nurses, and social workers. The …
Simon Rockman, 28 Aug 2015

ARM signs with Big Blue for cloudy IoT services

ARM, which in late July bought Israeli Internet of Things Sansa Security, has added another plank to its IoT strategy by signing on with IBM's IoT Foundation. Based on SoftLayer, IBM's IoT Foundation combines analytics tools, the Bluemix PaaS offering, and security services. ARM's involvement, according to the IBM announcement …

Tech Data leaps into professional services pool

Distie Tech Data has crossed the Rubicon into end-user land – ruffling a few feathers in the process – by acquiring North American data centre and professional services outfit Signature Technology Group (STG). The deal was made public last night and reseller customers are digesting the implications, which range from potential …
Paul Kunert, 28 May 2015
Files in manager's desk drawers: manila folder marked "Redundancies". Image via shutterstock

HP Enterprise Services staff jog on, waving fat redundo cheque

HP has waved goodbye to a bunch of Enterprise Services staffers across Europe as it edges closer to the end of a multi-year job culling exercise and the big corporate split. Some 55,000 employees will have left the grand old lady of tech by the end of October when the programme – launched in 2012 – crosses the finishing line. …
Paul Kunert, 12 May 2015

NCC bags security services outfit Accumuli for £55m

Managed security services outfit Accumuli has been snapped up by rival NCC for a sum of £55m. Both firms reported a strong increase in turnover last year, according to their Companies House filings. Accumuli's revenue rose 18 per cent to £16.6m in 2014. NCC Group recorded revenue of £110.7m, up 12 per cent. Pre-tax profit were …
Kat Hall, 24 Mar 2015

Calyx Managed Services break-up begins. Just like we told you

The expected break-up of Calyx Managed Services has started, with the maintenance and carrier services divisions offloaded to Daisy Group and Chess Ltd respectively for a total of £5.5m in cash. It always seemed inevitable that Calyx MS would be carved up and sold off when private equity fund MXC Capital paid £9m to buy the …
Paul Kunert, 24 Mar 2015
NBN Co by Dushan Hanuska

NBN Co to trial faster fixed wireless services

NBN Co, the entity charged with building and operating Australia's national broadband network (NBN) has announced a trial of 25-50Mbps downloads and 5-20Mbps uploads on its fixed wireless network. The trial is for wholesale speeds: retailers will have the choice of creating products at this speed, or ignoring it. The network- …
Simon Sharwood, 20 Apr 2015

Capita IT Services raises the axe AGAIN

Crapita Capita IT Services is to shutter the last surviving office for hosting unit OPENHIVE, and has given the resident staffers notice of redundancy. The integrator acquired the firm, formerly branded Synetrix, at the end of 2009, and took on 193 employees based at premises in the Midlands and the South East of England. …
Paul Kunert, 21 Jan 2015
Rackspace CTO John Engates

Rackspace sees future in cloud mgmt services – even on others' setups

Rackspace Solve London Speaking at the Rackspace Solve event in London, the company's CTO John Engates said an increased focus on cloud management services rather than just infrastructure might extend to running applications on third-party clouds. Rackspace is already rolling out what it calls Cloud Office: Microsoft Office 365, or Google Apps for …
Tim Anderson, 04 Jun 2015

Watch this! Introduction to Amazon Web Services

Video Youtube Video In this presentation, QA's Philip Stirpe introduces Amazon Web Services - AWS and describe the infrastructure and services that they provide. He also explores some best practices for cloud computing. ® The Register is broadcasting a bunch of online sessions recorded at QA's Tech Week in April 2014. No registration …
David Gordon, 27 May 2014
TOR Logo

MIT boffins identify Tor hidden services with 88 per cent accuracy

Boffins from the Massachusetts Institute of Technology (MIT) have demonstrated a vulnerability in Tor which, if exploited, could lead to hidden services being identified with up to 88 per cent accuracy. Infosec bods from MIT and the Qatar Computing Research Institute (QCRI) pwned the anonymity network for a paper to be …

Mega GP tech services framework badge awarded

Insight UK and Phoenix IT Group are flying the flag for mainstream tech suppliers after scoring a seat on the mammoth General Practice Systems of Choice (GPSoC) framework. GPSoC covers 75 per cent of GP surgeries in England and is administered by the Health and Social Care Information Centre, which provides information, data, …
Paul Kunert, 24 Nov 2014

Gobblefest on horizon for managed services pair

The sales process for a couple of native data centre providers is gaining some momentum, with Six Degrees edging closer to a deal and Adapt appointing a corporate financier to market the business. London-based Six Degrees called on DCC Advisory in February to sell the voice and data hosting firm by April, as we exclusively …
Paul Kunert, 15 May 2015

BT Global Services UK pres put out to special project pastures

BT Global Services UK president Emer Timmons has left her post to become president of special projects strategic deals, El Chan can reveal. Timmons was made head of the multi-billion pound operation in 2010 and oversaw management of Brit clients including Unilever, Royal Mail and Rolls Royce, as well as handling system …
Paul Kunert, 14 Jul 2015

Herjavec Group swallows Brit security services minnow Sysec

Candadian managed security services biz Herjavec Group has crossed the pond to hoover up Brit minnow Sysec, a specialist boutique that ploughs its furrow in the same field. The buy forms part of Herjavec’s three-year $250m “expansion plan” - it is more than half way there but may need to make a few more buys to get there given …
Paul Kunert, 05 Feb 2015

Nexenta catches micro-services bug, slings its Edge into containers

Nexenta is supporting containerised servers by having its NexentaEdge product nodes run as microservices along with application microservices on any scale-out Linux server cluster. NexentaEdge is scale-out block and object storage. Containers are a more efficient form of server virtualisation, having thinner "wrappers" than …
Chris Mellor, 16 Sep 2015
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

ANOTHER shake-up at HP Enterprise Services

A mini shake-up of the Enterprise Services (ES) division at HP has seen the role of UK public sector veep Stuart Bladen carved up and shared out among several others. As a result, local public sector selling will fall under the control of Nigel Kirby Green, who is also tzar of HP’s healthcare and life sciences organ. The …
Paul Kunert, 27 Feb 2015
management consumerisation

Fujitsu Services ordered to reveal size of pay scale for ALL TECHIES

An arbitration court has sided with the Unite union and ordered Fujitsu Services to go open kimono about employee's pay structure, in a bid to aid collective bargaining during the annual pay review. The Central Arbitration Committee (CAC) — an independent dispute resolution body with statuary powers — received a complaint from …
Paul Kunert, 31 Oct 2014

Annodata consumes print services minnow STS

Hertfordshire-based Annodata has plucked print services minnow STS Ltd from relative obscurity to bolt onto its own division that operates in the same field. The buy fills a gap in the portfolio, namely large format specialised printing, adds nearly £3m in annual revenues and a customer base including William Hill, and several …
Paul Kunert, 17 Feb 2015

HP Services engineer dispatch tool 'broken', say engineers

An automated service call system pilot at HP – which we are told cost $72m to develop – is fundamentally flawed because it often relies on patchy web connectivity, engineers are complaining. The "enhanced dispatch" is expected to replace the existing "resource control" call centre in Bulgaria towards the end of there year, but …
Paul Kunert, 02 Mar 2015
Mark Hurd

Oracle's Hurd says 95% of its software will be cloud services this year

Oracle co-CEO Mark Hurd has said the database giant plans to make substantially all of its software products available as cloud services, and that it will be ready to start signing up subscriptions come this October. Hurd made his comments in an interview with Bloomberg on Thursday, saying that 95 per cent of Oracle's products …
Neil McAllister, 24 Apr 2015
Spaghetti with tomato sauce

How to turn application spaghetti into tasty IT services

The promise of IT service management is to deliver services that make sense to their business users. To do that, though, IT departments must be able to untangle their own internal resources. IT services must be accessible in one place so that users can find them easily and administrators can manage them. And the back-end …
Danny Bradbury, 25 Jun 2015

Daisy Group asks exec newbie to deliver managed services glory

Beefing up the tech supply and ICT managed services side of the house will be the major tasks handed to Daisy Group’s incoming CEO Neil Muller. As exclusively revealed by The Channel, Muller is set to take the reins of mid-market telco-come-IT-supplier Daisy from next year when the business is taken private again, and once he …
Paul Kunert, 11 Dec 2014
HP Pre 3 WebOS smartphone

HP to shutter webOS cloud services

HP has announced it will shut down webOS cloud services on January 15th, 2015. The company says it's given the few owners of webOS devices three years of service since canning the software, but that “The user count has dwindled to the point where it is no longer viable to keep the services running.” Devices running webOS will …
Simon Sharwood, 17 Oct 2014

Satyam Computing Services founder jailed over $1.4 BILLION fraud

The founder of former Indian outsourcing biz Satyam Computer Services has been jailed for six months for cooking the company's books to the tune of $1.4bn. The case has been rumbling on since Ramalinga Raju intially admitted the fraud in 2009 – a scandal that has been described as "India's biggest corporate fraud case", …
Kat Hall, 10 Dec 2014
management strategy3

Enormo reseller Insight hires former Cisco man to run EMEA services

Insight EMEA claims to have taken a step forward on the long and winding path to tech services glory by recruiting a former Cisco and PricewaterhouseCoopers consulting chief to head up a newly erected division. A pan-regional services team will be fronted by newly installed veep Rolf Adam, who mostly recently served as industry …
Paul Kunert, 30 Sep 2014
windows 10 microsoft one windows

No more free Windows... and now it’s all about the services

Microsoft won’t give Windows 10 away for free, and plans to charge for new services instead. That’s according to salesman-in-chief Kevin Turner, who promised new services would roll out in early 2015. Microsoft's chief operating officer was grilled by one investor at a recent Wall Street conference who wondered whether the …
Gavin Clarke, 11 Dec 2014
Lego lumberjack

Average enterprise 'using 71 services vulnerable to LogJam'

As many as 575 cloud-based services have been left at risk to the newly discovered LogJam crypto vulnerability, according to cloud security specialists Skyhigh Networks. LogJam creates a means for hackers to weaken encrypted connections between a user and a web or email server. The vulnerability was discovered as part of …
John Leyden, 20 May 2015

Pure Data buys tech services biz Servatech

Yorkshire has witnessed some M&A channel activity with infrastructure reseller Pure Data Solutions leaping into the IT services market after coughing a six figures sum for minnow Servatech. The deal that closed yesterday afternoon will see 38 services bods and techies at Servatech transfer to the new owners, though they will …
Paul Kunert, 01 Aug 2014
Sad Anonymous

Anonymous loose cannon admits DDoSing social services and housing websites

A middle-aged Briton has admitted running a series of debilitating denial of service attacks against social services, social housing and crime prevention websites. Ian Sullivan, 51, of Bootle, Merseyside, also admitted responsibility for a series of Distributed Denial of Service (DDoS) attacks against private sector firms, …
John Leyden, 10 Feb 2015

Freeparking web hosting services go TITSUP after migration

Customers have complained at not having access to their emails and websites from domain names and web hosting company Freeparking for over a week, due to a migration issue. Customer Sean Osguthorpe said: "I have been without some of mine since the 25th May and every helpdesk request I send is ignored." The service is currently …
Kat Hall, 05 Jun 2015
Downing Street road sign

So where's all these digital services GDS promised us?

The Government Digital Service has not been shy to boast about its perceived achievements, but in the space of its four year existence – and an increasing budget – its hard to point to any significant digital services that have yet emerged. The last few weeks have been particularly difficult for the GDS "digital transformation" …
Kat Hall, 01 Apr 2015