Feeds

Articles about Services

Watch this! Introduction to Amazon Web Services

Youtube Video In this presentation, QA's Philip Stirpe introduces Amazon Web Services - AWS and describe the infrastructure and services that they provide. He also explores some best practices for cloud computing. ® The Register is broadcasting a bunch of online sessions recorded at QA's Tech Week in April 2014. No registration …
David Gordon, 27 May 2014
HP Pre 3 WebOS smartphone

HP to shutter webOS cloud services

HP has announced it will shut down webOS cloud services on January 15th, 2015. The company says it's given the few owners of webOS devices three years of service since canning the software, but that “The user count has dwindled to the point where it is no longer viable to keep the services running.” Devices running webOS will …
Simon Sharwood, 17 Oct 2014
management strategy3

Enormo reseller Insight hires former Cisco man to run EMEA services

Insight EMEA claims to have taken a step forward on the long and winding path to tech services glory by recruiting a former Cisco and PricewaterhouseCoopers consulting chief to head up a newly erected division. A pan-regional services team will be fronted by newly installed veep Rolf Adam, who mostly recently served as industry …
Paul Kunert, 30 Sep 2014

Pure Data buys tech services biz Servatech

Yorkshire has witnessed some M&A channel activity with infrastructure reseller Pure Data Solutions leaping into the IT services market after coughing a six figures sum for minnow Servatech. The deal that closed yesterday afternoon will see 38 services bods and techies at Servatech transfer to the new owners, though they will …
Paul Kunert, 01 Aug 2014
Hyperbolic map of the internet. Credit: Nature Communications

Ofcom: 'White space' tech to support mobile data services in 2015

"White space" wireless technology could be used for mobile data services as early as next year, Ofcom has said. The regulator said that trials of white space technology – which refers to the gaps that exist between radio spectrum bands already in use – will determine whether data can be transmitted using the gaps between radio …
OUT-LAW.COM, 13 Oct 2014
management social5

Deckchairs shifted aboard tech liner HP's services biz

An EMEA-wide overhaul dreamed up by HP execs to lift the fortunes of the Enterprise Services division — and cut out costs — will be implemented in time for the fiscal New Year starting next month. Under the new-look biz, ES has consolidated from nine sub-regions into four ‘super’ clusters including North (Benelux and Nordics), …
Paul Kunert, 16 Oct 2014

Microsoft sets up bug bounties for online services

Having tasted the fruit of the crowd's tree of knowledge, Microsoft has decided it likes it, and is expanding its bug bounty program to cover a broad range of online services. In this post at Technet, Redmond lists a bunch of domains that are eligible for the expanded bug bounty, including online Outlook, Office365, Sharepoint, …
management strategy2

Phoenix boss grabs industry vet to run Partner Services biz

Phoenix IT Group boss Steve Vaughan has tapped up a former colleague Alistair Blaxill to run the Partner Business, the tech services’ firm’s largest and some would say most troubled division. Blaxill replaces Bill Simpson, who has left the business to “pursue other opportunities”, the London-listed company confirmed, though it …
Paul Kunert, 05 Sep 2014
Google UK office logos

'Enterprise' ends ten-year mission: Choc Factory's biz services now Google for Work

Google has celebrated ten years of selling services to businesses by dumping the name Google Enterprise in favor of the touchier, feelier Google for Work. "We never set out to create a traditional 'enterprise' business – we wanted to create a new way of doing work," said Google chairman Eric Schmidt in a blog post. "So the …
Iain Thomson, 02 Sep 2014

Westcon Group consumes sister biz Intact Integrated Services

Datatec-owned enterprise distie Westcon Group (WG) is to swallow sister company Intact Integrated Services to beef up margins by selling project, support and managed services, primarily on Cisco kit. The move is part of a wider play to consolidate all services operations under a single roof, and highlights efforts by WG to give …
Paul Kunert, 24 Apr 2014
The White House according to Google Maps

Apple smacked with privacy sueball over Location Services

A woman has brought a class-action lawsuit for "invasion of privacy" against Apple over claims surrounding the firm's use of Location Services to track iPhone users and store data on their movements. The class action suit was filed by a consumer named Chen Ma on behalf of an estimated 100 million affected users. She wants Apple …
Jasper Hamill, 25 Jul 2014
management strategy1

Logicalis taps up Fujitsu man as services overlord

A former Fujitsu slinger has strolled into Logicalis to take control of the UK services organisation and provide local country head Mark Starkey with one throat to choke. At present, managed services director Tim Wadey, technical services director Mike Cummins and director of Wales Melanie Bishop - who runs the public sector …
Paul Kunert, 17 Mar 2014
man_inks_deal_channel signs contract services

Microsoft promises no snooping in new fine print for web services

Microsoft has updated its Services Agreement, the legalese almost nobody bothers to read before clicking “I Agree” when signing up for online services. The changes are notable because Microsoft has been critical of Google's fine print in the “Scroogled” campaign pointing out that rival ad-slinging-based-on-search-results outfit …
Simon Sharwood, 13 Jun 2014
frustration_anger_irritation_annoyance pain

British Gas 'in talks' to outsource tech services desk, whispers insider

British Gas has dropped a bombshell among its techies after informing them of plans to outsource some or all of its service desk. The erstwhile methane monopoly gathered the IT squad in Staines yesterday to deliver the good news that they could be looking for a job elsewhere. "In a hastily announced IT staff meeting," said one …
Paul Kunert, 02 May 2014

Telecomms dragging down services industries: AIG

The government's change of national broadband network policy is having an impact at the national scale – but not in the way it would have liked. According to the Australian Industry Group's Australian Performance of Services Index, the services sector was becalmed in December 2013. The index stood at 46.1, which represents a …

Misco Shared Services Centre drone brands customer 'insane'

A series of customer service blunders by Misco ended with the box-flinging dealer branding a customer "insane". Ross McKillop, a director for a couple of small firms north of the border, ordered a Jabra Pro 9470 Mono headset in November and received confirmation it was on backorder and due to ship on 3 March. But when the …
Paul Kunert, 14 Apr 2014
8bit skulls

IM services start to block unencrypted chats

A host of instant messaging services will begin refusing unencrypted connections from today under a pledge to harden the extensible messaging and presence protocol (XMPP). Developers pledged in 2012 to begin testing client-to-server and server-to-server encryption for XMPP as of January in a move heralded as an initial step to …
Darren Pauli, 20 May 2014

Colt Technology Services bigwigs exit stage left

Colt Technology Services exec director Simon Walsh and some of his lieutenants have exited the business, The Channel can reveal. "We can confirm that Simon Walsh no longer works for Colt Technology Services and that Jürgen Hernichel is now leading that area of the business," a Colt PR person told us. Previously, Hernichel was …
Paul Kunert, 14 Nov 2013
Confused computer keyboard

Steria, the MoJ and a £56 MILLION Shared Services write-off

A botched ERP project at the heart of the Ministry of Justice's Shared Services Programme has led to the outsourcing of the back-office functions to Steria – the very company given the original contract to set up the "in-house" systems. Departmental accounts for the MoJ's fiscal '14 ended 31 March reveal the cost of the failure …
Paul Kunert, 27 Jun 2014

BlackBerry nabs 'The Sims' to head up crucial Services unit

The company-formerly-known-as-RIM has nabbed former SAP exec John Sims to head up its global enterprise services unit, the business it hopes will be at the centre of its turnaround. BlackBerry said that Sims would be joining the company in January, after leaving his position as president of SAP's mobile services business. After …
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Department of Human Services removes Medicare from internet

Australia's Department of Human Services (DoHS) is working to re-instate redirects from some of its legacy websites. The DoHS is the umbrella agency for delivery of the Australian government's health insurance, income support and child support services. The Department's site offers access to all of those services, but many users …
Simon Sharwood, 28 Jan 2014
iiNet Logo

iiNet cans cloud security and storage services

iiNet has, of late, signalled an intention to build on its reputation as a carrier by offering subscription services. Yet the internet service provider yesterday cancelled two such services, namely the security-as-a-service “Protection Pack”. The protection pack was a $AUD9.99 a month service that baked malware scanning and …
Simon Sharwood, 30 Apr 2014

Telstra Borgs O2 networks for hit of services oxygen

Melbourne-based O2 Networks is the lucky recipient of a bag of cash from Telstra, which has paid $AU60 million for the business. O2 company has 370 customers and 100 staff, and according to Telstra “has designed, implemented and managed networks for clients including some of Australia’s largest financial institutions and …
Columns of coins in the cloud

Grab a cloudy boss: VMware raids Amazon Web Services

It usually works the other way around, but VMware rolled out the vCloud Hybrid Service on both sides of the pond and then recruited an exec to run the show, poaching a senior technology evangelist from Amazon Web Services. Italian national Simone Brunozzi has rocked up as VMware vCloud Hybrid Service veep and chief technologist …
Paul Kunert, 04 Mar 2014
European Union Flag

MEPs: Specialised services? Oui. 2-speed internet? Nein

MEPs have called for greater restrictions on content producers' ability to set minimum internet service provider (ISP) service levels for their content. Producers and ISPs themselves need to be more restricted than is planned under new EU telecoms rules, they said. The European Parliament's Civil Liberties, Justice and Home …
OUT-LAW.COM, 27 Jan 2014
Amazon Web Services

Amazon Web Services runs out of (some) servers

Amazon Web Services has run out of servers. Or at least the special type of server it uses to power the new C3 instance type. C3 instances are “compute optimised” thanks to the presence of an Ivy Bridge Intel Xeon running at 2.8 GHz, along with a solid state disk. Launched at AWS's desert talkfest AWS re:invent back in November …
Simon Sharwood, 17 Dec 2013
Houses of Parliament in night-time

Give us a digi-Czar and more bureaucrats, begs UK tech-services biz

New policy proposals published by tech services trade group Tech UK (formerly Intellect) today seek to grapple with its members being marginalised by recent Government fads. Many of the proposals are familiar - ring-fencing the science budget, making the hiring of skilled foreign tech workers easier, and urging Government to …
Andrew Orlowski, 16 Sep 2014
Two mobiles man

BT fattens flabby Global Services biz to puff and huff way to £32bn

Falling sales at BT's global services division has forced the company to make a bold shift in its strategy in that part of the business by expanding its investments abroad. The telecoms giant said today that it planned to "accelerate growth" in Asia Pacific, the Middle East and Africa. It's one of Gavin Patterson's first big …
Kelly Fiveash, 28 Nov 2013

Trustmarque swallows Scot services house Opin Systems

Top table Microsoft Gold partner Trustmarque Solutions has devoured Glasgow-based tech services and consultancy minnow Opin Systems for an undisclosed sum. Opin, which set up in 1990, counts some heavy duty customers on its books including the UN, The Student Loans Company, The Scottish Prison Service and RBS. It sells …
Paul Kunert, 09 Dec 2013

IBM offloads customer services biz for half a BEELLION DOLLARS

IBM is planning to outsource its Business Process Outsourcing customer services after last night confirming plans to offload the unit to US tech distie and BPO player Synnex for $505m. Under the terms of the deal, Synnex will cough $430m in cash and $75m in stock to take on 45,000 soon-to-be-ex IBMers operating across a network …
Paul Kunert, 11 Sep 2013
paper cut-out men holding hands in linked semi-circle

Capita: We WILL be more accountable for our services

A restructure at Capita IT Services is long overdue - well it has been eight whole months since the last one - so the healing mitts of MD Peter Hands have once again grasped the org chart for a rejig. Hands has created five ITS "services towers" under which Capita's wider business units will fall, to give the heads of each …
Paul Kunert, 21 Nov 2013
euros_channel_money

VAT's all folks: Telecoms and services tax to be set at consumer's homeland rate

VAT relating to cross-border business-to-consumer transactions will be charged at the rate in the country where the customer is based, rather than that of the supplier, under new EU rules to take effect in 2015. Explanatory notes on new VAT rules for telecoms, broadcasting and electronic services have been published by the …
OUT-LAW.COM, 08 Apr 2014

Capita IT Services slurps up small security biz

Crapita Capita IT Services confirmed today it has hoovered up security reseller minnow Network Technology Solutions for an undisclosed sum. This is the first bite-size deal of the year for CITS but given its historic addiction to acquisition will unlikely be its last. London-based NTS (UK) majors on intrusion detection and …
Paul Kunert, 21 Mar 2014
XtremIO array and 4 X-Brick nodes

EMC huffs, gives XtremIO a polish, shows off shiny data services

EMC's XtremIO all-flash array will benefit from new data services and models as the company spools up to take on Pure Storage, IBM and other flash array competitors. There is a new 5TB Starter X-Brick, lowering starter costs, and X-Brick clusters can scale out to six nodes with 12 active controllers. The Starter X-Brick can …
Chris Mellor, 08 Jul 2014
Francis Maude

Usual suspects make UK.gov Digital Services supplier list

Some 183 suppliers have bagged a place on a nine-month, £40m public sector framework to bid for digital services project work, with a third of the firms new to government work. A tender was issued by Government Procurement Services in July. It had been looking for a maximum of 999 suppliers to provide software engineering and …
Paul Kunert, 13 Nov 2013
Google Toilet Paper

Google will dodge EU MONSTER FINES by 'promoting' rival search services

Complainants in the lengthy EU Google case might characterise the Brussels' antitrust chief's decision to reach a settlement deal with the ad giant as caving in to a company whose dominance in search, they claim, stifles competition in the 28-member state bloc. But, for Joaquin Almunia, the battle is now drawing to a close after …
Kelly Fiveash, 05 Feb 2014

SEC asks Affiliated Computer Services to step aside, snaps on rubber glove

The Securities and Exchange Commission is probing bean counting methods used by Xerox tentacle Affiliated Computer Services. In a filing, the copier monster confirmed the SEC has been "conducting an investigation of certain accounting practices" at ACS, an outsourcing and data centre management player that Xerox forked out $6. …
Paul Kunert, 08 Oct 2013
management cloud2

Kelway flogs ex-Equanet managed services minnow

Kelway has sold managed services minnow Remote IT Monitoring (RITM) to Little Fish Hosting. RITM had been part of the Equanet acquisition that Kelway made earlier this year but it already delivers hosting services via its Peterborough service centre and decided to sell the unit. Dan Laws, managing director at London-based …
Paul Kunert, 08 Jul 2013
shopping_basket

Daisy Group hoovers up Indecs Computer Services for £18m

Serial swallower Daisy Group has carved another notch on the IT bedpost after coughing £18m to consume mainframe support and maintenance specialist Indecs Computer Services. Redditch-based third party maintainer ICS provides tech support on servers from multiple vendors including HP, IBM, Dell, Oracle and Cisco with Daisy …
Paul Kunert, 28 Oct 2013

CURSE YOU, 'streaming' music services! I want a bloody CD

Oh bloody hell, grandma, what have you done this time? “I thought that was obvious. It’s your birthday. I bought you a CD.” A CD? That’s so uncool. So unhip. Are you, like, square? “I remembered you used to like music when you were a student. Have you gone off it?” You no’ down wit’ da word, daddio. Grannio. CD is old. Is all …
Alistair Dabbs, 27 Sep 2014

Who should be responsible for devices, apps and services?

Are you a user or business manager fed up with IT constantly telling you "No" when it comes to the devices and apps you need to get your job done? Are you an IT pro tired of having to deal with users wanting their latest bling connected to the network? If you fall into either of these categories, or are just trying work through …
Dale Vile, 20 Dec 2013
Avnet TS

Avnet welds services tentacles into one mighty arm

Distributor goliath Avnet Technology Solutions has rounded up its disparate portfolio of acquired service providers into one unit as traditional product sales continue to wane. The Avnet Services team was created to "increase operational efficiencies" by merging the firm's software, lifecycle and training services operations. " …
Paul Kunert, 01 May 2013

HP Enterprise Services staff feel the burn as managers turn off the cash taps

HP is turning the screws on folk in its Enterprise Services (ES) division to squeeze out overheads in a bid to hit "specific Must Do Numbers" for fiscal '14. On a global basis, ES revenues slipped seven per cent year-on-year in Q2 (May quarter) to $5.7bn and profit before tax was flat at $144m - the figures are not broken down …
Paul Kunert, 20 Jun 2014

Microsoft wades into cloud with new services, takes the fight to Amazon

Microsoft has tried to close the distance between Windows Azure and Amazon Web Services by confronting the threat posed by Bezos & Co's cloud. The company announced a range of new cloud services on Monday, and server chief Satya Nadella gave a briefing in San Francisco in which he sought to bolster Redmond's cloud credibility. …
Jack Clark, 08 Oct 2013

Comms giant Vodafone ready to smash up hosting and services market

Hosting and managed services players are about to face a heated battle as comms bigwig Vodafone prepares to jump into the market later this year, sources close to the vendor are claiming. The telco acquired Cable & Wireless Worldwide in the spring of 2012 and sucked up a load of hosting and management service capability that is …
Paul Kunert, 12 Jun 2013

Crown Commercial Services turn screws on Commodity IT suppliers

Crown Commercial Services is turning the screws on suppliers operating on the Commodity IT Hardware & Software framework by cutting margins and ruling that all orders over £250k will require special approval. These new terms come into effect on 1 March and run for eight months, following CCS's decision to extend the agreement, …
Paul Kunert, 29 Jan 2014
channel_teaser_money_top

Dimension Data tables bid to swallow global services biz NextiraOne

NTT-owned Dimension Data has tabled a bid for comms and networking reseller NextiraOne in a deal that is currently awaiting approval by the European Commission's Merger & Acquisitions office. A spokeswoman at South Africa network integrator Di Data confirmed that it had "made an offer" but was unable to make any further …
Paul Kunert, 02 Dec 2013

Cloud Sherpas slips ring on Stoneburn Software Services

Google Enterprise integrator Cloud Sherpas has swallowed London-based cloud consulting minnow Stoneburn Software Services. The terms of the cash deal was not disclosed but it is unlikely the owners of SSS will be able to retire, as the firm turned over less than £5m in the last filed accounts at Companies House. David …
Paul Kunert, 06 Sep 2013
Apple maps offers this route from Darwin to Mount Isa

Aussies in 'don't understand location services, just use them' shock!

The most frequent users of mobile location services are the most clueless, according to research conducted for Australia’s telecommunications and media regulator. The Australian Communications and Media Authority research found that “high frequency” users of the services “were less likely to display an understanding of the range …
channel_partners_deal_handshake

Destination Korea: an emerging market for IT services

South Korea is being touted as the latest outsourcing market for global IT services firms to target, and could even emerge as an offshoring destination in its own right in the future, according to analyst outfit Ovum. The IT analyst’s latest Emerging Outsourcing Opportunities reportclaims the South Korean IT services market is …
Phil Muncaster, 03 Jun 2013