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Logicalis taps up Fujitsu man as services overlord

A former Fujitsu slinger has strolled into Logicalis to take control of the UK services organisation and provide local country head Mark Starkey with one throat to choke. At present, managed services director Tim Wadey, technical services director Mike Cummins and director of Wales Melanie Bishop - who runs the public sector …
Paul Kunert, 17 Mar 2014

Telecomms dragging down services industries: AIG

The government's change of national broadband network policy is having an impact at the national scale – but not in the way it would have liked. According to the Australian Industry Group's Australian Performance of Services Index, the services sector was becalmed in December 2013. The index stood at 46.1, which represents a …

Misco Shared Services Centre drone brands customer 'insane'

A series of customer service blunders by Misco ended with the box-flinging dealer branding a customer "insane". Ross McKillop, a director for a couple of small firms north of the border, ordered a Jabra Pro 9470 Mono headset in November and received confirmation it was on backorder and due to ship on 3 March. But when the …
Paul Kunert, 14 Apr 2014

Colt Technology Services bigwigs exit stage left

Colt Technology Services exec director Simon Walsh and some of his lieutenants have exited the business, The Channel can reveal. "We can confirm that Simon Walsh no longer works for Colt Technology Services and that Jürgen Hernichel is now leading that area of the business," a Colt PR person told us. Previously, Hernichel was …
Paul Kunert, 14 Nov 2013
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Department of Human Services removes Medicare from internet

Australia's Department of Human Services (DoHS) is working to re-instate redirects from some of its legacy websites. The DoHS is the umbrella agency for delivery of the Australian government's health insurance, income support and child support services. The Department's site offers access to all of those services, but many users …
Simon Sharwood, 28 Jan 2014

BlackBerry nabs 'The Sims' to head up crucial Services unit

The company-formerly-known-as-RIM has nabbed former SAP exec John Sims to head up its global enterprise services unit, the business it hopes will be at the centre of its turnaround. BlackBerry said that Sims would be joining the company in January, after leaving his position as president of SAP's mobile services business. After …
Columns of coins in the cloud

Grab a cloudy boss: VMware raids Amazon Web Services

It usually works the other way around, but VMware rolled out the vCloud Hybrid Service on both sides of the pond and then recruited an exec to run the show, poaching a senior technology evangelist from Amazon Web Services. Italian national Simone Brunozzi has rocked up as VMware vCloud Hybrid Service veep and chief technologist …
Paul Kunert, 04 Mar 2014

Telstra Borgs O2 networks for hit of services oxygen

Melbourne-based O2 Networks is the lucky recipient of a bag of cash from Telstra, which has paid $AU60 million for the business. O2 company has 370 customers and 100 staff, and according to Telstra “has designed, implemented and managed networks for clients including some of Australia’s largest financial institutions and …
European Union Flag

MEPs: Specialised services? Oui. 2-speed internet? Nein

MEPs have called for greater restrictions on content producers' ability to set minimum internet service provider (ISP) service levels for their content. Producers and ISPs themselves need to be more restricted than is planned under new EU telecoms rules, they said. The European Parliament's Civil Liberties, Justice and Home …
OUT-LAW.COM, 27 Jan 2014
Amazon Web Services

Amazon Web Services runs out of (some) servers

Amazon Web Services has run out of servers. Or at least the special type of server it uses to power the new C3 instance type. C3 instances are “compute optimised” thanks to the presence of an Ivy Bridge Intel Xeon running at 2.8 GHz, along with a solid state disk. Launched at AWS's desert talkfest AWS re:invent back in November …
Simon Sharwood, 17 Dec 2013
Two mobiles man

BT fattens flabby Global Services biz to puff and huff way to £32bn

Falling sales at BT's global services division has forced the company to make a bold shift in its strategy in that part of the business by expanding its investments abroad. The telecoms giant said today that it planned to "accelerate growth" in Asia Pacific, the Middle East and Africa. It's one of Gavin Patterson's first big …
Kelly Fiveash, 28 Nov 2013

Trustmarque swallows Scot services house Opin Systems

Top table Microsoft Gold partner Trustmarque Solutions has devoured Glasgow-based tech services and consultancy minnow Opin Systems for an undisclosed sum. Opin, which set up in 1990, counts some heavy duty customers on its books including the UN, The Student Loans Company, The Scottish Prison Service and RBS. It sells …
Paul Kunert, 09 Dec 2013
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VAT's all folks: Telecoms and services tax to be set at consumer's homeland rate

VAT relating to cross-border business-to-consumer transactions will be charged at the rate in the country where the customer is based, rather than that of the supplier, under new EU rules to take effect in 2015. Explanatory notes on new VAT rules for telecoms, broadcasting and electronic services have been published by the …
OUT-LAW.COM, 08 Apr 2014
paper cut-out men holding hands in linked semi-circle

Capita: We WILL be more accountable for our services

A restructure at Capita IT Services is long overdue - well it has been eight whole months since the last one - so the healing mitts of MD Peter Hands have once again grasped the org chart for a rejig. Hands has created five ITS "services towers" under which Capita's wider business units will fall, to give the heads of each …
Paul Kunert, 21 Nov 2013

Capita IT Services slurps up small security biz

Crapita Capita IT Services confirmed today it has hoovered up security reseller minnow Network Technology Solutions for an undisclosed sum. This is the first bite-size deal of the year for CITS but given its historic addiction to acquisition will unlikely be its last. London-based NTS (UK) majors on intrusion detection and …
Paul Kunert, 21 Mar 2014

IBM offloads customer services biz for half a BEELLION DOLLARS

IBM is planning to outsource its Business Process Outsourcing customer services after last night confirming plans to offload the unit to US tech distie and BPO player Synnex for $505m. Under the terms of the deal, Synnex will cough $430m in cash and $75m in stock to take on 45,000 soon-to-be-ex IBMers operating across a network …
Paul Kunert, 11 Sep 2013
Google Toilet Paper

Google will dodge EU MONSTER FINES by 'promoting' rival search services

Complainants in the lengthy EU Google case might characterise the Brussels' antitrust chief's decision to reach a settlement deal with the ad giant as caving in to a company whose dominance in search, they claim, stifles competition in the 28-member state bloc. But, for Joaquin Almunia, the battle is now drawing to a close after …
Kelly Fiveash, 05 Feb 2014
Francis Maude

Usual suspects make UK.gov Digital Services supplier list

Some 183 suppliers have bagged a place on a nine-month, £40m public sector framework to bid for digital services project work, with a third of the firms new to government work. A tender was issued by Government Procurement Services in July. It had been looking for a maximum of 999 suppliers to provide software engineering and …
Paul Kunert, 13 Nov 2013

SEC asks Affiliated Computer Services to step aside, snaps on rubber glove

The Securities and Exchange Commission is probing bean counting methods used by Xerox tentacle Affiliated Computer Services. In a filing, the copier monster confirmed the SEC has been "conducting an investigation of certain accounting practices" at ACS, an outsourcing and data centre management player that Xerox forked out $6. …
Paul Kunert, 08 Oct 2013
shopping_basket

Daisy Group hoovers up Indecs Computer Services for £18m

Serial swallower Daisy Group has carved another notch on the IT bedpost after coughing £18m to consume mainframe support and maintenance specialist Indecs Computer Services. Redditch-based third party maintainer ICS provides tech support on servers from multiple vendors including HP, IBM, Dell, Oracle and Cisco with Daisy …
Paul Kunert, 28 Oct 2013
management cloud2

Kelway flogs ex-Equanet managed services minnow

Kelway has sold managed services minnow Remote IT Monitoring (RITM) to Little Fish Hosting. RITM had been part of the Equanet acquisition that Kelway made earlier this year but it already delivers hosting services via its Peterborough service centre and decided to sell the unit. Dan Laws, managing director at London-based …
Paul Kunert, 08 Jul 2013

Who should be responsible for devices, apps and services?

Are you a user or business manager fed up with IT constantly telling you "No" when it comes to the devices and apps you need to get your job done? Are you an IT pro tired of having to deal with users wanting their latest bling connected to the network? If you fall into either of these categories, or are just trying work through …
Dale Vile, 20 Dec 2013

Microsoft wades into cloud with new services, takes the fight to Amazon

Microsoft has tried to close the distance between Windows Azure and Amazon Web Services by confronting the threat posed by Bezos & Co's cloud. The company announced a range of new cloud services on Monday, and server chief Satya Nadella gave a briefing in San Francisco in which he sought to bolster Redmond's cloud credibility. …
Jack Clark, 08 Oct 2013
Avnet TS

Avnet welds services tentacles into one mighty arm

Distributor goliath Avnet Technology Solutions has rounded up its disparate portfolio of acquired service providers into one unit as traditional product sales continue to wane. The Avnet Services team was created to "increase operational efficiencies" by merging the firm's software, lifecycle and training services operations. " …
Paul Kunert, 01 May 2013

Crown Commercial Services turn screws on Commodity IT suppliers

Crown Commercial Services is turning the screws on suppliers operating on the Commodity IT Hardware & Software framework by cutting margins and ruling that all orders over £250k will require special approval. These new terms come into effect on 1 March and run for eight months, following CCS's decision to extend the agreement, …
Paul Kunert, 29 Jan 2014
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Dimension Data tables bid to swallow global services biz NextiraOne

NTT-owned Dimension Data has tabled a bid for comms and networking reseller NextiraOne in a deal that is currently awaiting approval by the European Commission's Merger & Acquisitions office. A spokeswoman at South Africa network integrator Di Data confirmed that it had "made an offer" but was unable to make any further …
Paul Kunert, 02 Dec 2013

Comms giant Vodafone ready to smash up hosting and services market

Hosting and managed services players are about to face a heated battle as comms bigwig Vodafone prepares to jump into the market later this year, sources close to the vendor are claiming. The telco acquired Cable & Wireless Worldwide in the spring of 2012 and sucked up a load of hosting and management service capability that is …
Paul Kunert, 12 Jun 2013

Cloud Sherpas slips ring on Stoneburn Software Services

Google Enterprise integrator Cloud Sherpas has swallowed London-based cloud consulting minnow Stoneburn Software Services. The terms of the cash deal was not disclosed but it is unlikely the owners of SSS will be able to retire, as the firm turned over less than £5m in the last filed accounts at Companies House. David …
Paul Kunert, 06 Sep 2013
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Destination Korea: an emerging market for IT services

South Korea is being touted as the latest outsourcing market for global IT services firms to target, and could even emerge as an offshoring destination in its own right in the future, according to analyst outfit Ovum. The IT analyst’s latest Emerging Outsourcing Opportunities reportclaims the South Korean IT services market is …
Phil Muncaster, 03 Jun 2013
channel_teaser_money_top

Good news: Brits can still afford IT services - Computacenter

IT services reseller Computacenter has pulled back the curtains on its operations for the first half of calendar '13 and clearly hasn't been affected by any unexpected dramas. But while its UK business is progressing, trade on the continent remains mixed. One of Europe's largest resellers said today that its revenues to the end …
Paul Kunert, 16 Jul 2013
management project4

Phoenix IT Group in talks to offload Cisco services biz to BT – sources

Phoenix IT Group is quietly negotiating with BT to hand over customers whom it previously provided with Cisco services, sources have told The Channel. This comes in the wake of Phoenix's dramatic and damaging removal from the networking giant's partner channel. It emerged last week that service provider Phoenix had been dumped …
Paul Kunert, 11 Nov 2013

Amazon Web Services opens can of whoop-AAS on as-a-service rivals

Amazon Web Services is opening up an even bigger can of whoop-ass on all of the major Platform and Infrastructure-as-a-Service rivals as the global market passed the $2.5bn mark in Q3. Stats from Synergy Research Group show that Jeff Bezos' boys now account for more than $700m of IaaS/ PaaS revenues – which is nearly $100m more …
Paul Kunert, 29 Nov 2013
2001: A Space Odyssey

Boffins look down back of Amazon Web Services, find a SUPERCOMPUTER

What runs faster than the majority of the world's supercomputers, costs less, and was used to research organic solar-power cells? The answer is Megarun, a 1.21-petaflop super that was spun up by Cycle Computing in the AMAZON CLOUD. Cycle Computing revealed its Megarun beast on Tuesday before the kickoff of Amazon Web Services's …
Jack Clark, 12 Nov 2013
Apple maps offers this route from Darwin to Mount Isa

Aussies in 'don't understand location services, just use them' shock!

The most frequent users of mobile location services are the most clueless, according to research conducted for Australia’s telecommunications and media regulator. The Australian Communications and Media Authority research found that “high frequency” users of the services “were less likely to display an understanding of the range …
5_pounds_sterling_money_cash_moolah

WHOMP: Mega UK services player Phoenix IT falls back into the ashes

There was no sound of popping champagne corks at Phoenix IT Group this morning – just anguished cries coming from the boardroom as execs warned trading results are getting worse. The LSE-listed IT services player pushed out an interim Q1 2014 statement covering 1 April to 30 June, saying it "continues to be cautious" about its …
Paul Kunert, 01 Aug 2013
The Register breaking news

Microsoft embraces Android with Azure Mobile Services update

Microsoft has added support for Android apps into Windows Azure Mobile Services, letting developers programmatically add authentication and push notifications. The updates were announced by Microsoft on Tuesday, and follow Google's release of a similar range of mobile updates for its cloud in mid-February. To let Azure support …
Jack Clark, 05 Mar 2013
Student with textbooks

Amazon Web Services passes the enterprise duck test

If it works like an enterprise piece of technology, has documentation like an enterprise piece of technology, and has enough ancillary costs to make it pound the wallet like an enterprise piece of technology, then it is probably ready for consumption by large companies. After rolling out a certification program for Amazon Web …
Jack Clark, 12 Aug 2013

Capita gobbles Northgate Managed Services for £65m

Outsourcing monolith Capita has coughed up £65m to buy Northgate Managed Services (NMS) in a deal announced to the London Stock Exchange this morning. As revealed by The Channel last year, VC Kholberg Kravis Roberts (KKR) and Company - owner of NMS parent Northgate Information Solutions, touted the division with a price tag of £ …
Paul Kunert, 14 Feb 2013
EMC president Pat Gelsinger

VMware CEO Gelsinger: How we'll beat Amazon Web Services

VMware is at a crossroads. Few doubt the benefits it has brought to the data centre, or even to smaller organisations who appreciate how virtualisation helps to simplify operations of a more modest server fleet. But the technology world is also fascinated by the public cloud, which offers fast and cheap access to servers on …

CAE Tech Services top and bottom lines slide in fiscal 2012

Rising overheads and a slowdown in project work hit the top and bottom lines at Watford-based CAE Technology Services in fiscal 2012 ended June. The Cisco and HP Gold certified reseller saw sales dip five per cent on a year ago to £47.3m, according to a filing at Companies House late last week. "This was as a result of 2011 …
Paul Kunert, 09 Apr 2013
The Register breaking news

Rackspace gobbles Exceptional Cloud Services for Redis smarts

Just a month after chowing down on MongoDB provider ObjectRocket Rackspace is announcing plans to devour another company, this time gobbling up a Redis hoster Exceptional Cloud Services. The folks at the Texan cloud company just can't get enough NoSQL, and Thursday's acquisition sees them absorb a team familiar with both Redis …
Jack Clark, 28 Mar 2013
union_jack

Blighty's IT support services to decline in 2013, 2014, 2015....

2013 will be a "make or break year" for some IT firms in the declining UK support services space, according to the venerable beancounters at TechMarketView. In TMV estimates, the UK IT support and maintenance market declined 3.5 per cent in 2012 to £1.76bn, is set to fall 3.5 per cent again this year and by 2.5 per cent in the …
Paul Kunert, 11 Mar 2013

Capita IT Services staff plan strike over pay this Friday

Unionised Capita IT Services (ITS) workers are staging a one-day strike over pay on Friday. Unite reckons the industrial action could impact customers including Deutsche Bank and Prudential. Negotiations between staff and management have hit the buffers and top brass at the integrator are refusing to get back round the table to …
Paul Kunert, 24 Jul 2013
channel_teaser_exit

Northgate Managed Services boss to exit

Northgate Managed Services (NMS) is parting with long serving UK boss Andy Ross, sources have claimed. His exit follows the unsuccessful efforts to find a buyer for the business, as revealed last September, with company insiders saying the asking price was simply too high. The firm was hawked about by investment banker …
Paul Kunert, 17 Jan 2013
The Register breaking news

Regulator sniffs mobile services bods: 'Something's off. Hand me the probe'

UK premium rate regulator PhonepayPlus has launched an investigation into five mobile phone subscription services after it said that evidence had emerged that each had been marketed though ransomware-style browser lock-in tactics. Bafona Ltd’s Zovut subscription service, which costs £4.50 per week, is billed as a chance to …
John Leyden, 03 Jul 2013
Apple Maiden data center storage

Services fuel the next generation data centre

In its basic form, a data centre is just a big room full of cages and cabinets, with highly reliable power, efficient security, fire and flood protection and a variety of internal and external network connectivity. In recent years providers have tried to differentiate their offerings but there is not really that much you can do …
Dave Cartwright, 17 Nov 2013

Oz shared services collapse looks bad for NetApp

Opponents of shared IT services in government have a new case study they can point to, and NetApp's busy executives have another tricky item to consider after a major Australian shared services organisation failed. That agency is CenITex, created in 2008 by the government of Australian state Victoria. CenITex's original vision …
Simon Sharwood, 24 May 2013

Not so fast with the bubbly, Capita: IT Services has bad economic wind

Capita IT Services unit continues to face an economic headwind with top-line growth stalling in calendar 2012. The same can't be said of parent Capita Plc, which today filed full-year results showing a 14 per cent rise in turnover to £3.35bn, fuelled by 14 acquisitions notched up in the 12 months that cost it £178m. Organic …
Paul Kunert, 28 Feb 2013
management procure3

Cisco to acquire services management firm SolveDirect

Cisco has announced plans to acquire SolveDirect as the company looks at adding more management tools to make it easier for businesses to manage multiple IT systems. The acquisition was announced by Cisco on Monday, and will see SolveDirect's executive team join the networking company's services division. The privately-held …
Jack Clark, 26 Mar 2013
The Register breaking news

Video services chug half of US net capacity

Video services Netflix and YouTube consume nearly half of US internet capacity at peak times, demonstrating the massive scale of Amazon and Google's infrastructure clouds, but causing us to ask 'whither Microsoft?' As of the first half of 2013, Netflix accounted for almost a third (32.5 per cent) of downstream traffic on US …
Jack Clark, 14 May 2013