Articles about Services

Axe to fall on staff at IBM's Global Technology Services 'this Friday'

IBM is planning to lay off workers in its Global Technology Services (GTS) wing this coming Friday, according to insiders. Global Technology Services, which builds networking infrastructure and provides high-availability systems among other things, is part of the IT titan's Global Services division, which employs about 190,000 …
Chris Williams, 26 Jan 2016
£10 notes. Pic: Howard Lake

Kent Council cheerily flings about £100m at managed services bods

Kent County Council and two other local authorities are on a mission to splash between £50m and £100m on a mega outsourcing gig with managed services providers. The four-year contract is to be awarded to five suppliers for "the outsourcing of day-to-day management responsibilities and functions" and is part of council plans to …
Kat Hall, 22 Jan 2016
Sad man stares glumly over boxed contents of desk. Image via shutterstock (Baranq)

Hewlett Packard Enterprise axing services techies again

Hewlett Packard Enterprise is ditching techies at its Lytham site who provide infrastructure services for public sector clients, including the Department for Work & Pensions. According to the Public & Commercial Services (PCS) union, HPE has put 166 employees in the infrastructure technology outsourcing business at risk of …
Paul Kunert, 28 Jan 2016
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SCC buys 'controlling stake' in mobile services biz One Point

SCC has injected a mobile element to its managed services portfolio by grabbing a “controlling stake” in voice and data minnow One Point Communications, The Channel can reveal. This is the third such investment in new skills this year following similarly structured deals with voice and UC specialist SIPCOM and data …
Paul Kunert, 14 Dec 2015
data centre

Slurp-happy reseller SCC: We want to buy a mobile services biz

Midlands tech dynasty SCC has switched on the searchlight to hunt for acquisition targets in the mobile space. The reseller-cum-data-centre-services provider is on the acquisition trail, and a week ago took a minority stake in hosted voice and unified comms-as-a-service player SIPCOM. James Rigby, CEO at SCC, said: “The next …
Paul Kunert, 16 Oct 2015
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It's ALIVE! Network Services contract finally staggers upright

The government's much-delayed £2bn Network Services contract has finally gone live after 12 months of blood, sweat, tears and therapy on the part of suppliers. The framework is comprised of 61 suppliers, according to Innopsis, the representative body for public services network companies. Of those, 30 per cent are SMEs, the …
Kat Hall, 16 Jul 2015

Amazon Web Services clears fog with public cloud fee price list API

Cloud pusher AWS has released a price list API, in a bid to add a bit more transparency to the foggy pricing model of public cloud services. The company reckons customers and partners have been asking for a "programmatic way to access prices for AWS services" to evaluate the feasibility and cost-effectiveness of moving their on …
Kat Hall, 11 Dec 2015
Files in manager's desk drawers: manila folder marked "Redundancies". Image via shutterstock

IBM Global Tech Services staff at risk of redundo in Blighty

IBM has entered into a 45-day consultation with UK staff in the Global Technology Services division, El Reg can reveal. In a note sent to full-time staffers on 3 February, Martin Blackburn, GM of the local GTS operation, confirmed Big Blue is forming an Employee Consultation Committee (ECC). This is to “represent the …
Paul Kunert, 05 Feb 2016
india

Ganges Web Services to launch in 2016

Indian tributary to come online in 2016, but the source of the headwaters Amazon Web Services (AWS) has TEXT signalled it will open a “region” in India some time in 2016. In AWS-speak, a “region” is a nation where it operates data centres. AWS already operates edge services in India, but is yet to deploy its core compute and …
Simon Sharwood, 02 Jul 2015
Roughly 150kg of gold

Daisy Group joins Cisco ranks of Gold tier services slingers

Daisy Group is positively dripping in Cisco’s top level Gold accreditation, a move we predicted some months back. The highly acquisitive tech and comms outfit made Phoenix IT Group its latest conquest earlier in the summer and behind the scenes set up talks with Cisco to get the Gold authorisation. For those with short …
Paul Kunert, 28 Sep 2015
IBM Headquarters, Armonk, NY

IBM bags $700m services and infrastructure contract with Etihad Airways

IBM has signed a $700m deal with Etihad Airways to provide IT services and infrastructure over the next 10 years. Big Blue's agreement includes the development and operation of a cloud data centre in Abu Dhabi, the capital of the United Arab Emirates, for which state-owned Etihad Airways is a flag carrier. IBM stated that its …

'Blue light services will get 4G on London Tube!' Cool, how? 'Errrrm...'

The government's contentious Emergency Services Network deal, intended to provide 4G coverage and devices for all blue light services, will be able to run on the London Underground, the man in charge of the scheme has insisted. Stephen Webb, senior responsible owner of the ESN deal, said: "We will have a solution that works on …
Kat Hall, 29 Jan 2016

Barracuda kills CudaDrive and Copy cloud storage services

Barracuda Networks' financial woes look to be biting, as the company has announced it is killing its cloud storage services, CudaDrive and Copy.com, and focussing resources on stuff that really matters. The company has blogged the news, with Rod Mathews - veep and general manager of the company's storage business – saying …
Simon Sharwood, 04 Feb 2016

CSC in US$300m Australian services slurp

CSC is going shopping in Australia, dangling a cheque for AU$428m (US$305m, £200m) to the shareholders of services company UXC. UXC is a group of enterprise services companies that has grown by acquisition. Component companies offer services such as application integration, delivery and operation of enterprise infrastructure …
Simon Sharwood, 07 Oct 2015
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EU spaffs €131m on making gov digi services 'talk' to each other

Sick of filling out online forms in triplicate for basic government services? So are EU officials. The EU is to spend €131m to make eGovernment services in different countries “talk” to each other. Ministers from member states, led by the Luxembourg presidency, and MEPs on Wednesday agreed to extend funding to the ISA² ( …
Jennifer Baker, 18 Sep 2015
cable

Juniper Networks planned upgrade kicks down some services

Juniper Networks' partners have complained about a planned systems upgrade at the company which created a number of difficulties over the last week. A number of sources contacted The Register to report the problem, which is understood to be related to an internal upgrade of its Customer Relationship Management system. "It's a …
Kat Hall, 08 Jan 2016
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Where's the Network Services framework at? Uh, dunno, says UK.gov

Clown Crown Commercial Services has told prospective candidates for the mega Network Services framework that it will confirm the line-up of suppliers at some point. Maybe soon. It is now more than 41 weeks since the government’s supposed professional procurement arm launched the tender for the Network Services, a four year …
Paul Kunert, 24 Jun 2015
Angry-looking woman croses her arms and glares. Pic by Shutterstock

HSBC online services still offline following 'attack' on bank

Updated HSBC customers were once again locked out of online banking this morning, following an apparent DDoS attack on the bank. The bank tweeted: "HSBC UK internet banking was attacked this morning. We successfully defended our systems. It added: "We are working hard to restore services, and normal service is now being resumed. We …
Kat Hall, 29 Jan 2016
Whitehall road sign. Sgt Tom Robinson RLC/Crown copyright

UK.gov opens kimono to SMEs in Tech Services framework cash spaff

The government has lifted the lid on its £200m Technology Services framework, with more than half of the 85 suppliers awarded a place being SMEs. The agreement is the new incarnation of its managed services framework, which originally included around 11 large suppliers. The new version is intended to help central government …
Kat Hall, 29 May 2015
Azure logo

Microsoft previews cloudy Active Directory Domain Services

Microsoft has announced a public preview of full Active Directory Domain Services running as a service in its Azure cloud. Casual observers may be confused. Has not Microsoft offered Azure Active Directory (AD) forever, and used it for identity management in Office 365? This is true, but until now Azure AD has not offered the …
Tim Anderson, 15 Oct 2015
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Former Logicalis exec hired by ONI Plc to jump start services biz

Cisco Gold Partner Oni Plc has hired former Logicalis UK boss Tom Kelly to devise a strategy to squeeze more cash out of its bit barn investments by reworking the managed services and cloud practices. Industry vet Kelly set up the local operation for Logicalis in 2003 and over the next decade grew the business into a £200m …
Paul Kunert, 27 Nov 2015

From the frying pan, into the fire: HP Services veteran Craig Wilson is off

Former HP Enterprise Services UK chief Craig Wilson is to take control at London-listed software and BPO provider Xchanging from the start of next year. For the past 11 or so months, Wilson – who was replaced at HP ES by Jacqui Ferguson, one-time chief of staff for CEO Meg Whitman – was veep of corporate restructuring to …
Paul Kunert, 16 Sep 2015
Cabinet Office sign. Pic: Sgt Tom Robinson RLC/Crown copyright

Digital Services to be killed off early next year, Gov.uk confirms

The Cabinet Office is to rebrand the next iteration of the Digital Services framework that SME suppliers had heavily criticised for being confusing and an administrative burden to qualify for. The agreement, due to go live on the Digital Marketplace in early 2016, is to be called Digital Outcomes and Specialists (DOS), though …
Paul Kunert, 05 Oct 2015
Twilight Zone, 'Time Enough At Last'

Network Services delayed AGAIN. Suppliers: Oh FFS

It is week 40 of the Network Services framework tender and suppliers are still in the dark about the cause of the latest delay - which means nobody knows who's made the cut and who hasn't. A prior information notice for the framework, estimated to be worth between £100m and £2bn over four years, was published in July and a …
Paul Kunert, 16 Jun 2015
Ambulance

PM hints at legislation stick to force blue-light services to share IT

Sick of trying to persuade the blue-light services to consolidate their multiple back-office IT systems, it seems the government is now planning to introduce legislation to force their hands. As it stands there is huge duplication of back-office services, with 43 police forces, 45 fire and rescue services and 10 ambulance …
Kat Hall, 11 Sep 2015
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BIS shuns Steria HR and payroll shared services centre

Exclusive The department for Business, Innovation and Skills has shunned a major outsourcing deal with Steria and the Cabinet Office, embarrassingly citing the costs and risks of the project as "no longer viable". BIS had a contract in place to outsource its finance HR and payroll services to the Steria-run Shared Services Connected Ltd …
Kat Hall, 02 Sep 2015

Computacenter warns of squeaky bum time for Brit services contracts

It is edge of the seat time for Computacenter UK’s services peeps - they are preparing to bid on a ream of contracts that will “determine” if the recent good times keep on rolling. The services-based reseller issued a trading update this morn, giving an account of the good, the less good and the ugly for Q3; it was talking …
Paul Kunert, 21 Oct 2015
Two upended shopping trolleys in an alleyway. Photo by Cyron, licensecd under CC 2.0

UK.gov to 'overhaul' hated digital services framework

The UK government is scrapping the current version of its controversial digital services framework, which SMEs say excludes them from properly doing business with the government. Earlier this year a number of SMEs complained the framework amounted to a body-shopping exercise, with the Government Digital Service using it to …
Kat Hall, 05 Jun 2015

FCA paves way for cloud computing in UK financial services

The Financial Conduct Authority (FCA) has paved the way for banks, insurers and other financial services companies to take advantage of cloud computing services, so long as "appropriate safeguards" are in place, said one commentator. In proposed new guidance on cloud and other IT outsourcing (PDF), the regulator said there is …
OUT-LAW.COM, 17 Nov 2015
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Confused Colt dumps the IT services market while revenues shrink

In a major about-turn, telecoms network provider Colt has today announced it will exit the IT services market as the firm searches for a fresh strategy to halt a worrying decline in revenue. "We are taking decisive action to become a more focused and disciplined organisation," said Rakesh Bhasin, CEO, in an update to the London …
Kat Hall, 30 Jun 2015
Facepalming statue

App for homeless says walking on water is the way to reach services

An app for homeless people hailed by Australian prime minster Malcolm Turnbull as an example of technology done right asks users to walk across several hundred kilometres of water to find services. Turnbull launched the "AskIzzy" app last week and in his remarks at the event said it "... is doing exactly what successful …

Adapt Managed Services to be sold this year, whisper sources

Managed services and cloudy hosting biz Adapt is putting corporate finance houses through their paces before choosing one to manage a sale of the operation. Private equity firm Lyceum Capital coughed £30m for a majority stake in London-based Adapt in 2011 and multiple sources reckon the business will be on the market again from …
Paul Kunert, 21 Apr 2015

Redcentric swoops on Calyx Managed Services in £12m breakup deal

Managed services biz Redcentric has snapped up Calyx Managed Services (CMS) for £12m, as part of the company's break-up. Last week, Calyx's maintenance and carrier services divisions were offloaded to Daisy Group and Chess, respectively, for a total of £5.5m. The carve up follows the purchase of Calyx MS by MXC Capital, with …
Kat Hall, 02 Apr 2015
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G-Cloud sellers hit out against cap on scaling services

G-Cloud suppliers have hit out against new rules to be introduced in the next iteration of the cloudy framework this month. The new guidelines will slap a 20 per cap on how much buyers can scale their services. Trade association EuroCloud said the changes are incompatible with the pay-as-you-go cloud subscription model. The …
Kat Hall, 02 Nov 2015
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Online gov services are mostly time-wasting duplicates, says EU

Sick of repeating the same information every time you need the authorities to help you out? So is the European Commission. According to a new study on eGovernment services, users are still asked to fill in forms with information already available to bureaucrats more than half the time. And if you’re on the move it gets worse …
Jennifer Baker, 24 Jun 2015
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Managed services biz Claranet adds £107m to war chest

Acquisition-hungry European managed services provider Claranet has drummed up £107m in a refinancing deal. Charles Nasser, Claranet Group founder and CEO, said: “Our financing now extends to 2020 and achieves greater flexibility for us as we plan for further growth and the development of our products and services." He added: " …
Kat Hall, 31 Mar 2015
Funnel of cash. Credit: via SXC – http://www.sxc.hu/profile/Leonardini

Dropbox sets up PO box in Ireland to handle non-US services

Dropbox has joined the ranks of tech companies domiciling services in Ireland. All non-US users of paid Dropbox services will now have their service contract with Dropbox Ireland, the company says. The secure document storage outfit makes a hand-on-heart promise that the change “to better serve you and the growing number of …
Neil Young says he will withdraw his music from streaming services

Neil Young yanks music from streaming services: 'Worst audio in history'

"My music is being removed from all streaming services. It's not good enough to sell or rent," aging rock grumpster Neil Young said today. In a post on Facebook, the veteran musician explained: Streaming has ended for me. I hope this is OK for my fans. It's not because of the money, although my share (like all the other …
Tim Anderson, 15 Jul 2015

Vodafone: Dammit Britain, your emergency services need 4G!

Despite not being part of the bid to supply the future Emergency Services Network, Vodafone wants to see public services using its 4G, and has commissioned a YouGov survey (something companies do when they want to put numbers in press releases) of front line workers, such as police officers, nurses, and social workers. The …
Simon Rockman, 28 Aug 2015
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ARM signs with Big Blue for cloudy IoT services

ARM, which in late July bought Israeli Internet of Things Sansa Security, has added another plank to its IoT strategy by signing on with IBM's IoT Foundation. Based on SoftLayer, IBM's IoT Foundation combines analytics tools, the Bluemix PaaS offering, and security services. ARM's involvement, according to the IBM announcement …
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Tech Data leaps into professional services pool

Distie Tech Data has crossed the Rubicon into end-user land – ruffling a few feathers in the process – by acquiring North American data centre and professional services outfit Signature Technology Group (STG). The deal was made public last night and reseller customers are digesting the implications, which range from potential …
Paul Kunert, 28 May 2015
Parachutists and cloud image via Shutterstock

Amazon Web Services customers love hybrid clouds (true)

The public cloud is the only cloud and anything else is a pale imitation, according to Amazon. But customers appear seem unconvinced, with most running or intending to run a mixture of private and public clouds sourced from multiple vendors. That's what a survey of IT professionals who attended AWS summits in San Francisco and …
Drew Cullen, 05 Oct 2015

NCC bags security services outfit Accumuli for £55m

Managed security services outfit Accumuli has been snapped up by rival NCC for a sum of £55m. Both firms reported a strong increase in turnover last year, according to their Companies House filings. Accumuli's revenue rose 18 per cent to £16.6m in 2014. NCC Group recorded revenue of £110.7m, up 12 per cent. Pre-tax profit were …
Kat Hall, 24 Mar 2015
Files in manager's desk drawers: manila folder marked "Redundancies". Image via shutterstock

HP Enterprise Services staff jog on, waving fat redundo cheque

HP has waved goodbye to a bunch of Enterprise Services staffers across Europe as it edges closer to the end of a multi-year job culling exercise and the big corporate split. Some 55,000 employees will have left the grand old lady of tech by the end of October when the programme – launched in 2012 – crosses the finishing line. …
Paul Kunert, 12 May 2015

Calyx Managed Services break-up begins. Just like we told you

The expected break-up of Calyx Managed Services has started, with the maintenance and carrier services divisions offloaded to Daisy Group and Chess Ltd respectively for a total of £5.5m in cash. It always seemed inevitable that Calyx MS would be carved up and sold off when private equity fund MXC Capital paid £9m to buy the …
Paul Kunert, 24 Mar 2015
NBN Co by Dushan Hanuska https://www.flickr.com/photos/hanuska/

NBN Co to trial faster fixed wireless services

NBN Co, the entity charged with building and operating Australia's national broadband network (NBN) has announced a trial of 25-50Mbps downloads and 5-20Mbps uploads on its fixed wireless network. The trial is for wholesale speeds: retailers will have the choice of creating products at this speed, or ignoring it. The network- …
Simon Sharwood, 20 Apr 2015

Capita IT Services raises the axe AGAIN

Crapita Capita IT Services is to shutter the last surviving office for hosting unit OPENHIVE, and has given the resident staffers notice of redundancy. The integrator acquired the firm, formerly branded Synetrix, at the end of 2009, and took on 193 employees based at premises in the Midlands and the South East of England. …
Paul Kunert, 21 Jan 2015

Watch this! Introduction to Amazon Web Services

Video Youtube Video In this presentation, QA's Philip Stirpe introduces Amazon Web Services - AWS and describe the infrastructure and services that they provide. He also explores some best practices for cloud computing. ® The Register is broadcasting a bunch of online sessions recorded at QA's Tech Week in April 2014. No registration …
David Gordon, 27 May 2014
Rackspace CTO John Engates

Rackspace sees future in cloud mgmt services – even on others' setups

Rackspace Solve London Speaking at the Rackspace Solve event in London, the company's CTO John Engates said an increased focus on cloud management services rather than just infrastructure might extend to running applications on third-party clouds. Rackspace is already rolling out what it calls Cloud Office: Microsoft Office 365, or Google Apps for …
Tim Anderson, 04 Jun 2015

Mega GP tech services framework badge awarded

Insight UK and Phoenix IT Group are flying the flag for mainstream tech suppliers after scoring a seat on the mammoth General Practice Systems of Choice (GPSoC) framework. GPSoC covers 75 per cent of GP surgeries in England and is administered by the Health and Social Care Information Centre, which provides information, data, …
Paul Kunert, 24 Nov 2014