Articles about Service Delivery

The Register breaking news

Bury council considers mass outsourcing

Bury council is considering a transformation programme that would involve transferring the delivery of most services to private or third sector organisations. It has published a consultation document on it future that includes a number of commitments within the programme. These begin with the key point that it "will start with …
The Register breaking news

Pushing service delivery beyond the enterprise boundary

Workshop So far in this series we’ve been considering all things service delivery, with an emphasis on how the various elements of IT infrastructure can be managed as a single whole. IT infrastructure isn’t what it once was however, as demonstrated by the increasing range of ‘cloud-based’ options available from third parties. The word …
Jon Collins, 26 Nov 2010
The Register breaking news

The user view of IT delivery

Lab It would be odd to hear from an IT pro who didn’t have ‘demanding users’, regardless of which decade of business computing we care to examine. However, the nature of the demands and the expectations of today’s users are changing. We could cite popular culture, consumer behaviour, freely available services and the ‘disposable’ …
Martin Atherton, 22 Apr 2010
The Register breaking news

Architecting for IT service delivery

Lab A few years back I was involved in a project that turned out far more interesting than I expected. The plan was to write a training course about a software development methodology. As you see, it did start from a reasonably low point in terms of interest – but it quickly evolved into a much more worthwhile exercise. The course …
Jon Collins, 22 Apr 2010
The Register breaking news

Barclays to scrap 1,800 UK tech jobs

Barclays is to axe 1,800 IT jobs in the UK as part of a major business overhaul to set up technology centres in key offshore locations around the world, with 700 workers being forced out by September. The bank first told staff about its outsourcing plans in January this year. In a canned statement Barclays said it hoped to “ …
Kelly Fiveash, 15 Jul 2008
channel

Microsoft urges resellers to play it straight, beef up revs

Microsoft has claimed that each dollar it “loses” to software piracy equals $5.50 in “lost opportunities” to the firm’s channel partners. A Microsoft-sponsored white paper (pdf) released by IT analyst house IDC yesterday highlights the effects of copyright infringement on the software ecosystem across the tech industry. The …
Kelly Fiveash, 10 Jul 2008
The Register breaking news

Two top posts at NPfIT are still empty

The NHS's National Programme for IT is still looking for leaders following the departure of director general Richard Granger in January. In April, the NPfIT announced it would also lose its chief information officer Matthew Swindells, who was a temporary replacement for Granger. He will leave this month. Richard Jeavons, the …
John Oates, 6 Jun 2008

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