Articles about Service Delivery

The Register breaking news

Private Cloud and IT Service Delivery

Report IT budgets under pressure, ‘doing more for less’ – we’re all familiar with the headlines. And of course vendors are always at the ready with solutions that address those very pain points. ‘Spend to save’ is the accompanying mantra. But what’s actually happening in the real world? Is the IT budget situation as dire as it’s …
Tony Lock, 25 Jun 2012
server room

Measuring the datacentre as a service

Data Centre The precise nature of a company's datacentre varies from place to place. In some cases it will simply be a server room in the company's own premises; in others it may be multiple dedicated buildings many miles apart with robust, resilient interlinks. Whichever it is, the metrics or service measurement are the same. The first …
Dave Cartwright, 14 Mar 2011
The Register breaking news

Bury council considers mass outsourcing

Bury council is considering a transformation programme that would involve transferring the delivery of most services to private or third sector organisations. It has published a consultation document on it future that includes a number of commitments within the programme. These begin with the key point that it "will start with …
The Register breaking news

Pushing service delivery beyond the enterprise boundary

Workshop So far in this series we’ve been considering all things service delivery, with an emphasis on how the various elements of IT infrastructure can be managed as a single whole. IT infrastructure isn’t what it once was however, as demonstrated by the increasing range of ‘cloud-based’ options available from third parties. The word …
Jon Collins, 26 Nov 2010
The Register breaking news

Tools and technologies for service delivery

Workshop Certain things in life are true, such as exercise is good for you, common sense is not so common, and budget for IT management and operations tools is hard to come by. Browse around the websites of any number of software companies and you will find technologies to make IT operations more productive, reduce costs and risks, and …
Jon Collins, 23 Nov 2010
The Register breaking news

Squaring the service delivery circle

Workshop In the last article, we considered a number of perspectives on service delivery, top to bottom, left to right. In operational terms however, the relationship that matters the most is the one agreed between coal-face IT staff and the users they support. What’s at the heart of making this work? Things were simpler in the old …
Jon Collins, 17 Nov 2010
The Register breaking news

Making practice perfect in IT service delivery

Workshop The adage “Do as I say, not as I do” is nowhere more true than in delivering effective IT services. Bookshelves are full of guidance, and indeed, frameworks such as the IT Infrastructure Library (ITIL) go into considerable depth to explain the whys and wherefores of service delivery best practice. If it’s all so hard to do …
Jon Collins, 15 Nov 2010
The Register breaking news

The user view of IT delivery

Lab It would be odd to hear from an IT pro who didn’t have ‘demanding users’, regardless of which decade of business computing we care to examine. However, the nature of the demands and the expectations of today’s users are changing. We could cite popular culture, consumer behaviour, freely available services and the ‘disposable’ …
Martin Atherton, 22 Apr 2010
The Register breaking news

Architecting for IT service delivery

Lab A few years back I was involved in a project that turned out far more interesting than I expected. The plan was to write a training course about a software development methodology. As you see, it did start from a reasonably low point in terms of interest – but it quickly evolved into a much more worthwhile exercise. The course …
Jon Collins, 22 Apr 2010
The Register breaking news

Is IT service delivery really changing?

Lab The new world we’ve been hearing about for years is slowly drifting into focus. Globally distributed businesses demand round the clock access to services, and new technologies (or updates of old ones) provide an expanding number of choices for building and consuming them. Consolidation, convergence and virtualisation - there’s …
Martin Atherton, 12 Apr 2010
The Register breaking news

Barclays to scrap 1,800 UK tech jobs

Barclays is to axe 1,800 IT jobs in the UK as part of a major business overhaul to set up technology centres in key offshore locations around the world, with 700 workers being forced out by September. The bank first told staff about its outsourcing plans in January this year. In a canned statement Barclays said it hoped to “ …
Kelly Fiveash, 15 Jul 2008
channel

Microsoft urges resellers to play it straight, beef up revs

Microsoft has claimed that each dollar it “loses” to software piracy equals $5.50 in “lost opportunities” to the firm’s channel partners. A Microsoft-sponsored white paper (pdf) released by IT analyst house IDC yesterday highlights the effects of copyright infringement on the software ecosystem across the tech industry. The …
Kelly Fiveash, 10 Jul 2008
The Register breaking news

Two top posts at NPfIT are still empty

The NHS's National Programme for IT is still looking for leaders following the departure of director general Richard Granger in January. In April, the NPfIT announced it would also lose its chief information officer Matthew Swindells, who was a temporary replacement for Granger. He will leave this month. Richard Jeavons, the …
John Oates, 6 Jun 2008

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