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Articles about Service Delivery

The Register breaking news

Private Cloud and IT Service Delivery

IT budgets under pressure, ‘doing more for less’ – we’re all familiar with the headlines. And of course vendors are always at the ready with solutions that address those very pain points. ‘Spend to save’ is the accompanying mantra. But what’s actually happening in the real world? Is the IT budget situation as dire as it’s …
Tony Lock, 25 Jun 2012

EMC intros data protection-as-a-service: You shall D-PAAS

As the world is moving towards software-defined data centres with infrastructure components virtualised and delivered as a service, data protection appears to be going the same way. EMC has gone and boosted its offerings to do just this. The company says it is adding “new integrations with primary and protection storage …
Chris Mellor, 04 Apr 2014

Rotten routers caused Intermedia service crash, says CEO

The service blackout at third-party Microsoft Exchange hosting biz Intermedia was caused by glitches in core routing kit, the CEO has confirmed. As revealed by El Reg on Tuesday, Intermedia went down in the UK early afternoon and remained down for some hours, with customers forced to vent their spleen on Twitter because they …
Paul Kunert, 04 Sep 2013
The Register breaking news

Thinking about moving to service delivery?

If you're looking to move your IT operations to more of a service delivery model then we may have just the fillip here. Last Friday we had The Register's Tim Phillips in a studio with Patrick Ancipink, a service management guru from CA, and Tony Lock, an analyst from our old friends Freeform Dynamics. The three of them set off …
Phil Mitchell, 23 Nov 2010
man_inks_deal_channel signs contract services

Clock's ticking for suppliers who want a piece of hot DWP action

The Department of Work and Pensions has issued a call to tech firms to provide and host a toolset for service integration and management functions in a gig worth up to £17.5m over the next three years. The contract notice posted on the Official Journal of the European Union today, part of IT Transformation Programme, gives …
Paul Kunert, 03 Sep 2014
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Fujitsu restructure shunts Brit boss Tait into top EMEIA role

Fujitsu has thrust UK veep Duncan Tait into the top role in EMEIA amid a global re-org that has led to nine high level resignations. The International Business (IB) organisation will be dissolved from 1 April and existing sales and service delivery functions will be folded into the new regional structure. The group will be …
Paul Kunert, 13 Mar 2014
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Flexible IT governance in a changing world

Register now for this webcast about flexible IT governance: more services, more choices, more than one way to get it right. Watch this live event on October 2 at 11:00 BST (6:00 EST) - if you can't make it, just sign up and we will email you when the recording is available. Handy synopsis for you We want flexibility but, if we …
David Gordon, 10 Sep 2014
The Register breaking news

Pushing service delivery beyond the enterprise boundary

So far in this series we’ve been considering all things service delivery, with an emphasis on how the various elements of IT infrastructure can be managed as a single whole. IT infrastructure isn’t what it once was however, as demonstrated by the increasing range of ‘cloud-based’ options available from third parties. The word ‘ …
Jon Collins, 26 Nov 2010
The Register breaking news

Squaring the service delivery circle

In the last article, we considered a number of perspectives on service delivery, top to bottom, left to right. In operational terms however, the relationship that matters the most is the one agreed between coal-face IT staff and the users they support. What’s at the heart of making this work? Things were simpler in the old days …
Jon Collins, 17 Nov 2010
The Register breaking news

Making practice perfect in IT service delivery

The adage “Do as I say, not as I do” is nowhere more true than in delivering effective IT services. Bookshelves are full of guidance, and indeed, frameworks such as the IT Infrastructure Library (ITIL) go into considerable depth to explain the whys and wherefores of service delivery best practice. If it’s all so hard to do …
Jon Collins, 15 Nov 2010
The Register breaking news

Is IT service delivery really changing?

The new world we’ve been hearing about for years is slowly drifting into focus. Globally distributed businesses demand round the clock access to services, and new technologies (or updates of old ones) provide an expanding number of choices for building and consuming them. Consolidation, convergence and virtualisation - there’s …
Martin Atherton, 12 Apr 2010
The Register breaking news

Tools and technologies for service delivery

Certain things in life are true, such as exercise is good for you, common sense is not so common, and budget for IT management and operations tools is hard to come by. Browse around the websites of any number of software companies and you will find technologies to make IT operations more productive, reduce costs and risks, and …
Jon Collins, 23 Nov 2010

IT gets $AU200 million new spend in Qld budget

The IT sector will be busily trawling through the Australian state of Queensland's budget papers, with the government yesterday announcing tech spends in health, emergency services communications, and online service delivery. Queensland Health, whose troubled history in IT has previously left it out-of-pocket by a cool billion …
SOURCE:  http://www.sxc.hu/browse.phtml?f=view&id=1412135

Leaky channel tanker Phoenix IT Group: It's steady as she goes

Investors received no nasty surprises in a trading update from leaky channel tanker Phoenix IT Group as the turnaround plan plotted by the latest exec at the helm remains on course. The infrastructure and managed services outfit said in an interim management statement covering 1 April until 11 August that trade is “broadly in …
Paul Kunert, 12 Aug 2014
Sydney Opera House Hackathon logo

NSW budget calls for lower GST threshold on imports

The Australian State of New South Wales' annual Budget has called for the threshold at which the nation's ten per cent goods and services tax (GST) is applied to imported goods to be lowered. The GST is collected by Australia's federal government, but handed back to the States. While the tax applies to most goods and services, …
Simon Sharwood, 17 Jun 2014
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HP's hiring: UK jobs for, er, UK workers.... maybe

HP has refused to rule out making roles redundant in the UK and shifting them to parts of Europe where average salaries are lower. Cost cutting HP last week entered into consultation with the works council and yesterday engaged with union types over plans to slash 7,100 roles across the region, the last tranche of 34k job cuts …
Paul Kunert, 10 Feb 2014
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Republicans turn up heat on FCC over net neutrality push

A group of conservative lawmakers are calling on FCC boss Tom Wheeler to take a step away from his plans to mandate a net neutrality policy for the communications watchdog. In a letter (PDF) signed and posted by House Speaker John Boehner, several prominent Republicans inform Wheeler of their opposition to what they call " …
Shaun Nichols, 14 May 2014

Whoops, my cloud's just gone titsup. Now what?

“We apologise for the disruption. We have identified the cause and are working to restore the service as quickly as possible.” Attempting to log onto your cloud service and being faced with a message like that is guaranteed to strike fear into the heart of anybody that has trusted all or just part of their company's CRM, email …
Rachel Fielding, 06 Aug 2014
Centrelink App asking for camera permission

Australian government apps access smartmobe cams but 'don't film you'

Australia's Department of Human Services (DHS) says apparently-excessive permissions sought by its mobile apps are necessary for service delivery, and don't put its customers' privacy at risk. Last week, The Register quizzed the department over broad permissions sought by self-service apps offered for various DHS services, …

Scotland Yard defends single supplier IT gig with Insight

London's Metropolitan Police has defended its use of a single supplier procurement standard after it penned a four-year deal with IT hardware outfit Insight, claiming it could yield cost savings of up to ten per cent over the contract's lifetime. The previous buying arrangement that London cops had with SCC under the Sprint ii …
Paul Kunert, 18 Mar 2014

Brit IT firm turnaround man: He's fixed the broken toilet, can he fix the busted biz?

It has been four months since Phoenix IT Group brought in its Mr Fix It, a chief executive tasked with reversing the misfortunes of the stumbling tech services company. Hired in March, Steve Vaughan has spent most of his time re-writing company strategy, but in his spare time got the broken disabled toilet in the Northampton …
Paul Kunert, 18 Jul 2014
Columns of coins in the cloud

Hey, biz bods: OpenStack will be worth $3.3bn by 2018

OpenStack looks like it will inject some $3.3bn into the market by 2018, growing from $890m this year according to 451 Research's recent Open Stack Pulse 2014 report. Much of that (roughly 70 per cent) will be from public cloud providers like Rackspace and HP, but a fair amount will come from private cloud build-out. Unless …
Michael Cote, 14 Aug 2014
The Register breaking news

Architecting for IT service delivery

A few years back I was involved in a project that turned out far more interesting than I expected. The plan was to write a training course about a software development methodology. As you see, it did start from a reasonably low point in terms of interest – but it quickly evolved into a much more worthwhile exercise. The course …
Jon Collins, 22 Apr 2010
The Register breaking news

A handy guide to cloud service measurement

Calculating Return On Investment (ROI) for internal IT services is messy. Businesses want costs justified on a service-by-service basis. This approach has its flaws; IT service delivery is more than the sum of its parts. Much black magic is involved in lashing various aged and often incompatible systems together. Replacing or …
Trevor Pott, 06 May 2011
Lehman Brothers London HQ

Enormo reseller Insight seeks experienced sales hands for City pad

Headhunters will be on red alert after Insight confirmed plans to establish a sales outpost in the City in a bid to snuggle up to existing and potential corporate customers. The firm has rented some space from an unspecified service delivery partner in Aldgate to rub shoulders with Kelway, Misco, Softcat, Computacenter and many …
Paul Kunert, 20 Mar 2014
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Australia told to follow UK's 'Digital by default' strategy

Australia has been told it should adopt the UK's “Digital by default” strategy and a “cloud first” strategy for government IT. The antipodean nation has tiny government debt by the standards of advanced economies in North America and Europe, but local political sensibilities deem budget deficits disastrous and unendurable. …
Simon Sharwood, 01 May 2014
The Register breaking news

Qld opens government data for app prize

Australian app developers short of funds but long on the business of extracting useful information out of government data have the chance to top-up their finances to the tune of $AU5,000 courtesy of a Queensland government competition. Alternatively, given your point of view: having ditched most of its IT staff in a budgetary …
The Register breaking news

DWP seeks data for identity verification service

The Department for Work and Pensions has published a tender worth up to £2m for the supply of biographical data to identity online benefit claimants. The chosen supplier will provide biographical data to supplement information already available to the department, according to a notice published in the Official Journal of the …
Kable, 28 Jan 2011
OpenStack's "Dope 'N Stack" campaign

Leave keys to your data centre to a Grizzly? Brocade thinks: Yes

Brocade has plunged deeper into the software-defined networks (SDN) pool with a couple of virtual networking products and a switch software revision. It's presenting this stuff under an "On-Demand Data Center" marketing blanket which, it says "represents another major evolution in networking toward a highly virtualised, open and …
Chris Mellor, 01 May 2013
The Register breaking news

End-to-end service assurance

It may not always seem like it, but wherever IT is responsible for providing applications or communications to end-users, it takes on the mantle of being a service provider. If, or more normally when, a user calls to report a problem with the app that they use, they’re not calling to report a congested network or server with …
Andrew Buss, 25 Jul 2011
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Nooo, ANYTHING but BT! Cisco gives 'stay of execution' to Phoenix IT

Cisco has prolonged Phoenix IT Group's termination notice period following what sources describe as a backlash from some customers over the planned novation of certain contracts to BT. The networking goliath gave Phoenix marching orders at the end of last month, with sources alleging it was caught selling grey market kit and had …
Paul Kunert, 20 Nov 2013
The Register breaking news

Qld Health starts briefing industry on IT refresh

Queensland Health, home to the now-famous payroll debacle that has cost executive jobs, a billion worth of budget blow-outs and earned IBM a ban from the sunshine state, is embarking on an IT refresh. The agency, via the Department of Science, Information Technology, Innovation and the Arts (DSITIA), has announced a partners …
EMC

Storage management tools SUCK. We're getting what we pay for

Five years or so when I started blogging about storage I spent much time venting my spleen at EMC, especially the abomination that was ControlCenter; a product so poor that a peer in the industry once described it as being “too expensive even if it was free.” And yet the search for the perfect storage management product still …
StorageBod, 28 Apr 2014
Nutanix cloud appliance

KER-CHING: Backers hand Nutanix $101m

Converged server/storage startup Nutanix has shown it has the product and business execution goods, prompting its backers to give it $101m to light the rocket fuel and get company lifting off. Nutanix has been a Harvard Business School textbook example so far in how to start up and grow a company to the point where it has a …
Chris Mellor, 14 Jan 2014

Phoenix IT Group blames former CEO and economy for woes

Phoenix IT Group chairman Peter Bertram fingered his former CEO and the fragile economic recovery as reasons why trade remains damp and profits have yet to rebound in a more meaningful way. At the half way stage of fiscal '14 for the six months to 30 September, the beleaguered LSE-listed firm reported a near six per cent decline …
Paul Kunert, 28 Nov 2013
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Alca-Lu joins race to make telco networks more cloudy

Alcatel-Lucent has joined the growing list of telco vendors bowing to the inevitable and giving their kit a more cloudy flavour. The company has announced new versions of a slew of its mobile portfolio that break the nexus between the hardware that ships bits around and the software that controls it. It's a bowing to the …
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Capita closing in on public WAN player Updata

Top brass at Surrey-based broadband network services player Updata Infrastructure UK are understood to be mulling over a leading offer from Capita, sources have told us. As The Channel revealed last November, public sector player Updata confirmed it was locked in "active" discussions with a bunch of interested parties. People …
Paul Kunert, 14 Feb 2014

HP Enterprise Services staff feel the burn as managers turn off the cash taps

HP is turning the screws on folk in its Enterprise Services (ES) division to squeeze out overheads in a bid to hit "specific Must Do Numbers" for fiscal '14. On a global basis, ES revenues slipped seven per cent year-on-year in Q2 (May quarter) to $5.7bn and profit before tax was flat at $144m - the figures are not broken down …
Paul Kunert, 20 Jun 2014
Sydney Opera House and Harbour Bridge

New South Wales government promises open data by default

The Australian State of New South Wales has released a new Open Data Policy (PDF) that determines “Data is open by default” in the state and that “Agencies start from a position of data openness, with the prerogative in favour of data release, unless there is a specific, overriding reason for data not to be released in …
Simon Sharwood, 11 Nov 2013

Sky falling: 119,000 Brits flee O2, Be after Murdoch broadband gobble

One in five O2 and Be broadband subscribers abandoned the home internet service after it was bought by BSkyB - according to figures shown to the City this morning. At the end of last month, BSkyB's total broadband customer base stood at 4.9 million having gobbled up about 400,000 subscribers following its acquisition of O2 and …
Kelly Fiveash, 26 Jul 2013

What Reg readers are planning for their datacentre

When 481 Reg Readers were asked to rate their IT delivery capability in terms of responsiveness, service level management, cost control and business alignment, only a quarter claimed a good level of performance across all areas. Furthermore, a wholesale move to the public cloud was not felt to be the answer. This puts the …
David Gordon, 17 Dec 2012
Sydney Opera House and Harbour Bridge

NSW contemplates smart licenses

The Australian State of New South Wales' (NSW’s) new Customer Services Commissioner, Michael Pratt, says one of the streamlined service delivery strategies he is considering could see all NSW licences replaced by a single smart card that records multiple licences the bearer holds. Pratt said he can also foresee licences finding …
Simon Sharwood, 10 Oct 2012
Mildura is still marked in the wrong place on Apple's iOS6 maps

Turnbull takes control of spatial data policy

Australia's Office of Spatial Policy (OSP) has announced it is about to be moved to the Department of Communications, a machinery of government change that will see it depart its current home in the Department of Resources, Energy and Tourism. “The Office of what?” we hear you ask. Why's this in The Reg? The OSP is Australia's …
Simon Sharwood, 13 Nov 2013
The Register breaking news

The user view of IT delivery

It would be odd to hear from an IT pro who didn’t have ‘demanding users’, regardless of which decade of business computing we care to examine. However, the nature of the demands and the expectations of today’s users are changing. We could cite popular culture, consumer behaviour, freely available services and the ‘disposable’ …
Martin Atherton, 22 Apr 2010

Field Service Engineers and their needs

It is clear that keeping remote workers operating effectively is usually a completely different challenge to those of office based workers. One particular sub-group amongst such remote workers is that of “field service engineers”, a category with very specific requirements of their IT equipment, tools and support needs. As …
Tony Lock, 06 Oct 2010
Australian Government 2.0 taskforce logo

Australia gets new CIO and CTO

Australia’s Government Information Management Office (AGIMO), the nation's top technology policy body, is splitting into distinct policy and services delivery arms, after the departure of Australian Government Chief Information Officer Ann Steward led to a restructure. Steward announced her departure from the top CIO job late …
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Oracle grabs Tekelec for telco assault

Oracle has added another network-focused tech company to its business as Ellison & Co. try to takeover the IT stacks of telecommunications companies. The acquisition of Tekelec was announced on Monday, and follows Oracle buying unified communications specialists Acme Packet for $2.1bn in early February. Oracle will add Tekelec' …
Jack Clark, 25 Mar 2013

Systemax turnaround plan off the rails as losses widen

It could be a case of returning to the drawing board for the Systemax execs who drafted the 2013 turnaround blueprint: the company's Q2 financial results are steeped in red ink amid sliding sales. The misfiring dealer drew up an operational review last year that it put in place during the autumn. Yet the benefits didn't show up …
Paul Kunert, 07 Aug 2013
Prison window

Gambling addict IT boss gets 7 years' porridge for £19m swindle

An IT boss who defrauded his employer of close to £19m to help fund a crippling gambling addiction has been sent down for a seven-year prison stretch. Jonathan Revill pleaded guilty to four charges of fraud and one of transferring criminal property at Leeds Crown Court. The court heard that he had used his position at …
Jasper Hamill, 22 Aug 2013
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Measuring the datacentre as a service

The precise nature of a company's datacentre varies from place to place. In some cases it will simply be a server room in the company's own premises; in others it may be multiple dedicated buildings many miles apart with robust, resilient interlinks. Whichever it is, the metrics or service measurement are the same. The first …
Dave Cartwright, 14 Mar 2011