Articles about Service Delivery

That's cold: This is how our boss told us our jobs are at risk, staffers claim

Shrinking Cisco Gold reseller Intrinsic Technology has put a bunch of staff across various departments at risk of redundancy amid an organisational restructure. Employees at the Merseyside-based company were last week ushered into one of three boardrooms where presentations were played simultaneously to sales, HR & support and …
Paul Kunert, 27 Sep 2016
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Ericsson strikes partnerships with Intel and Google for pay TV

Ericsson said at IBC this week that it will partner Google to allow Android TV set tops to work with its MediaFirst TV Platform. It will also partner Intel to look for ways of bringing video processing more efficiently to the cloud. It has been re-engineering Microsoft’s Mediaroom since it acquired it three years ago, and many …
Faultline, 12 Sep 2016
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IBM loses chunky ATM contract, reaches for staff eject button

IBM is to pull the flusher on Technical Support Services staffers in the UK after losing a meaty ATM maintenance contract with Produban, Grupo Santander’s tech arm, which designs and operates the bank's infrastructure. In a note sent to staff - seen by us - Big Blue’s Tim Frisby, TSS UK service delivery business ops manager, …
Paul Kunert, 07 Sep 2016

Beardy Ed Vaizey: 'I can't let go. I like the tech sector'

Interview One month after Theresa May swept into government, former culture and digital minister Ed Vaizey is relatively sanguine about getting the sack. "The reason for me not being in my job is due to political reasons ... I didn't have perhaps enough credentials for her [sic] to stay in my post or even stay in government. Others did …
Kat Hall, 23 Aug 2016
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Get ready for mandatory porn site age checks, Brits. You read that right

Digital Economy Bill The UK government is to lay its digital bill before Parliament today, which, among other things, is intended to create a legal right for every household to access 10Mbps broadband. Age verification will also be required for people browsing pornographic websites, supposedly for the protection of children from online porn. The …
Kat Hall, 05 Jul 2016
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900 Hewlett Packard Enterprise staff to leave building by month end

Nearly 900 UK-based personnel at Hewlett Packard Enterprise are to be released into the wilds at the end of this month, according to the redundancy schedule seen by The Register. The majority of those made to walk the plank come from Enterprise Services, which is the area that has been hit hardest in HPE’s continuous cost- …
Paul Kunert, 04 Jul 2016
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Filet-O-Phish: Insecure NFC tag relics hidden under Maccas tables

McDonald's New Zealand and Australia restaurants reportedly have unused and insecure NFC tags glued under tables. Near Field Communications tags allow devices to read instructions with a tap. Phones must be very close in order to read the tags and the instructions it contains. The McDonald's tags seem to have been installed …
Darren Pauli, 20 Jun 2016
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Medicare payments privatisation dumped, but IT refresh is imminent

Australia's Medicare will have to contract its own systems to replace the current payment processing iron, with politics killing off the idea that payment processing could be privatised. The current government had long entertained hopes to get the payment processing off its books. However, that opened a political wedge for the …
Sony Ericsson Aino

Ericsson set to lay off thousands of workers over summer – report

Swedish telecommunications business Ericsson is reportedly set to rid itself of up to 4,000 employees this summer, and potentially thousands more thereafter. Citing anonymous sources, Svenska Dagbladet (SVD) reported that 3,000-4,000 Ericsson workers were going to go this summer, with thousands more following them as the …
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ALP won't confirm Digital Transformation Office funding

Australia's opposition Labor Party (ALP) won't commit to continued funding or operations of the nation's Digital Transformation Office (DTO). The DTO is modelled on the United Kingdom's Government Digital Service (GDS) and has adopted many of its methods and tools as it pursues a mission of reforming online service delivery. …
Simon Sharwood, 06 Jun 2016

SCC blows up tech sevices balloon, fiscal '16 profits swell

‘Thank god for our IT services biz’ might be the general sentiment expressed by top brass at SCC after another year when the shelf life for firms reselling hardware and software got a little shorter. Services might not be coming good for all IT vendors - for that see the gloom at some of the majors - but they accounted for the …
Paul Kunert, 06 Jun 2016
Traffic in Saigon. Pic: "M M"

Midlands tech dynasty SCC bypasses Europe, opens service centre in Vietnam

Services-based reseller SCC has complained a dearth of skilled techies that come at competitive rates in Europe has forced it to look east: a service delivery centre is set to open in Vietnam. Talking to El Chan, SCC chief exec James Rigby said it already has up to 1,000 workers based at a delivery centre in Romania, but “ …
Paul Kunert, 06 Jun 2016
Files in manager's desk drawers: manila folder marked "Redundancies". Image via shutterstock

HPE is still swinging the layoffs axe: 500 more services folk get chop

Another quarter and another round of people are being crammed into Hewlett Packard Enterprise Services’ employment cannon – 500 poor souls in the UK and Ireland have been told to stand in line. As revealed by El Reg some months ago, HPE’s Enterprise Services (ES) division – the one being merged with CSC – put nearly 1,100 …
Paul Kunert, 02 Jun 2016

Hewlett Packard Enterprise: Wanna walk the plank voluntarily? You got it

Exclusive Hewlett Packard Enterprise is to initiate a voluntary redundancy (VR) option nearly two months after putting 1,092 UK staff in Enterprise Services (ES) on the chopping block. Techies at HPE were told they were in scope for compulsory job cuts in March including 780 in IT Outsourcing and 173 from the Application Business …
Paul Kunert, 27 Apr 2016
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Former Hewlett Packard Enterprise chief slips into OCSL

A couple of months after Hewlett Packard Enterprise veteran sales chief Martin Hess quit, he’s rocked up as chairman at OCSL – one of his former employer’s nearest and dearest in the channel. London-based OCSL partners only with HPE on hardware, there are not many tech suppliers in the channel that do this, and coupled with …
Paul Kunert, 17 Mar 2016
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AT&T: Three-quarters of our network is going virtual, and we're open-sourcing the tools

AT&T says it will open source the software it is using for an in-house network virtualization push. The US telecom giant said that the ECOMP (enhanced control, orchestration, management and policy) software-defined networking (SDN) software will be the basis of a push to virtualize 75 per cent of the AT&T network by the year …
Shaun Nichols, 15 Mar 2016
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

Eight in ten IBM Global Tech Services roles will be offshore by 2017

Exclusive Just 20 per cent of IBM’s Global Technology Services workforce in mature economies could remain under offshoring and near-shoring plans set out by the company’s top brass, The Register can exclusively reveal. Big Blue last month embarked on a cost-cutting exercise in the UK, putting 1,352 staff on a 45-day notice period to “ …
Paul Kunert, 07 Mar 2016

$30m stands between you and the contract to run all .org domains

The company that runs all .org domains, Public Interest Registry (PIR), has opened up its US$30m back-end contract to tender. In an announcement this morning, the company – which supplies the Internet Society and hence the IETF (Internet Engineering Task Force) with the bulk of its funds – said it was issuing a "request for …
Kieren McCarthy, 16 Feb 2016

Uber, Taskrabbit, other Silicon Valley darlings urge Europe not to screw their business

Uber, AirBnB, Taskrabbit and another 44 online businesses built around the "sharing economy" have written to the European Union urging politicians not to limit their development through new laws. In a letter [PDF] addressed to Dutch prime minister Mark Rutte, currently president of the EU, the companies argue that they are " …
Kieren McCarthy, 11 Feb 2016
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CSC boss Gossain is now an ex-exec

CSC UK chief Sanjiv Gossain has joined the not-so-selective club of ex-execs, leaving the ailing integrator less than two years into his tenure. In a wonderful blurt of business-speak, CSC sent us a statement on his departure, confirming Gossain is leaving to “pursue other opportunities as he transitions to the next chapter of …
Paul Kunert, 01 Feb 2016
Kevin Steen hitting Adam Cole with a superkick at the Ring of Honor tapings held at the Ted Reeve Arena in Toronto. Pic by Tabercil, licensed under CC 3.0

BOFH: In-depth IT training needs a single-malt distillery

Episode 2 There's a bit of a scramble on. Bastard Junket Watch, a website entirely devoted to plausible-sounding technical events, has sent up the email equivalent of an emergency flare. An event company which knows very little about IT (and cares even less) is hosting a five-day "Service Delivery for Technical Professionals" course …
Simon Travaglia, 29 Jan 2016
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Apparently we have to give customers the warm fuzzies ... How the heck do we do that?

Analysis “The customer is king” is up there with some of the most overused corporate mantras. But it has now been translated into a new buzzword – Customer Experience, or CX – and a whole industry is evolving on the back of it. The purveyors of enterprise software, cloud services and digital devices would have you believe you can …
Rachel Willcox, 27 Jan 2016
British Transport Police cop. Pic: Gordon Joly

Motorola splashes £817m buying out police comms biz Airwave

Motorola has snapped up Airwave, the walkie-talkie biz used by Blighty's emergency services, for £817.5m. Airwave reckons it is the largest private operator of a public safety network in the world, delivering voice and data communications to more than 300 emergency and public service agencies in Great Britain. However, the …
Kat Hall, 04 Dec 2015
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Ingram Micro acquires cloud automation smarts from Parallels – sources

Exclusive Tech distributor Ingram Micro has acquired a hosting and cloud service management system from Parallels, sources have told The Channel. The deal includes the Odin Service Automation platform, related cloud management stuff, the IP, and the Odin brand, we're informed. Our contacts were not aware of the financials involved. The …
Paul Kunert, 01 Dec 2015
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This will get pulses racing, thinks EMC: Copy data management

EMC's XtremIO all-flash array has had a copy data management facility added as the storage goliath takes on Actifio, Catalogic, and Delphix. Eazy-E has added iCDM (integrated Copy Data Management) to its XtremIO arrays that hold primary data and not secondary data. Typically, copy data is stored on secondary storage with …
Chris Mellor, 04 Nov 2015
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Voice, data, help desk: Meet the Syrian refugees' IT infrastructure chief

Special report Humanitarian organisations depend on internet and telecoms connectivity to conduct their life-saving work, and providing that critical service when there is none available is the job of the Emergency Telecommunications Cluster (ETC). This is a global network of organisations who are on call to rapidly deploy when disaster …
Andy Favell, 28 Oct 2015
Cloudy sky

Cisco who? HP puts Pica8's OS into its open switches

HP has taken another step away from the world of the Borg, certifying the Pica8 open switching operating system to run on its Altoline open networking switches. The deal also includes global HP resale and support of PicOS. That's a big deal for the small company, as Pica8's marketing veep Steve Garrison told The Register: “ …
Whitehall road sign. Sgt Tom Robinson RLC/Crown copyright

DfID becomes second ministry to SPURN Cabinet Office IT scheme

Exclusive The Department for International Development is the second Whitehall ministry to shun the Cabinet Office's major back office outsourcing deals, The Register can reveal. The news raises serious questions around the viability of the privately-run shared services centres, both operated by business process outsourcing biz "arvato …
Kat Hall, 28 Sep 2015

Turnbull's revenge: Copyright moved from AGD to Department of Communications

New prime minister Malcolm Turnbull has decided that copyright, piracy, and censorship issues should be overseen by the Department of Communications rather than the Attorney-General's Department. The new arrangements have been published in the Administrative Arrangements Order in which the governor-general gives effect to …
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Met Police to slash hundreds of IT jobs, hands £216m outsourcing gig to Steria

Hundreds of back office IT jobs at the Metropolitan Police Service are to be made redundant under a ten-year £216m outsourcing deal with Steria, which will see service delivery moved out of the capital. The contract was approved this week by the Mayor’s Office for Policing and Crime, with the force estimating savings of £100m …
Kat Hall, 28 Aug 2015

Unisys halts and catches fire: Mainframe builder dives into the red

Mainframe maker Unisys plunged into the red during its second quarter of 2015, posting losses of $58.2m (£37.6m). The losses quadrupled compared with its second quarter in 2014, when the biz dropped $12.1m over the three-month period. Overall revenues dropped five per cent to $765m (£494m). Nevertheless, chief exec Peter …
Kat Hall, 24 Jul 2015
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Delphix is in a DaaS for cash after sponging up $75m

Database data virtualising startup Delphix has gained $75m in fourth round funding to scale sales, marketing, and operations across global geographies. It claims it's a DaaS company, meaning Data as a Service, and was started up in 2008 with these funding rounds: 2009 – $8.5m 2010 – $11m 2012 – $25m 2015 – $75m That's a …
Chris Mellor, 14 Jul 2015
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Huawei: in the world of 5G, we're all Europeans now

Huawei has formalised its cooperation with Europe's 5G-PPP (public-private partnership), announcing the projects it will be working on under the project. The Chinese juggernaut's interest was signalled last year when it dominated sponsorship of the 5G@Europe summit in Munich. Earlier this year, Europe's digital commish …
Electronic waste dump in China

UK.gov spaffed billions into IT projects at 'high risk of failure' last year

The British government blew £2.5bn on a number of IT projects flagged at high risk of failure in 2014/15, a Register analysis of the Major Project Authority annual report into big government programmes can reveal. The lifetime cost of all those IT projects is almost £36bn. The annual report on the status of 188 big projects said …
Kat Hall, 26 Jun 2015
head of 50s-style robot

In search of an easier life: Do IT converged systems fit the bill?

Could converged systems change the way that IT admins spend their time? Figures suggest that mundane tasks such as backups and restores and system patches take between two and ten hours a week for around a third of those responsible for administering systems. Even more time is spent monitoring systems to ensure that they’re …
Robin Birtstone, 25 Jun 2015
Files in manager's desk drawers: manila folder marked "Redundancies". Image via shutterstock

CSC insiders: 800 job cuts will hit service delivery for punters

CSC is pressing ahead with plans to axe hundreds of workers, brushing aside concerns from some employees that customers are already feeling the pinch of past cost cutting actions. In what has become an annual ritual for CSC, almost 800 employees were put at risk of redundancy in May, with their roles earmarked to be sent to …
Paul Kunert, 23 Jun 2015
management cloud7

IT service management as an enterprise-wide service

When it comes to providing efficient services, can the IT department teach the rest of the business a thing or two? IT has come a long way in the last few years. Traditionally, the IT department lived in an ivory tower, but commercial pressures forced it to change its stance. IT service management (ITSM) tools and techniques …
Danny Bradbury, 29 May 2015
Parliament in the clouds

GDS to handle Govt payments? What could possibly go wrong?

Be afraid. The previous government’s “elite digital team” which so brilliantly borked most of Whitehall’s websites, and that failed to meet its own targets, may be put in charge of handling real money: your money. New Cabinet Office Minister Matthew Hancock hinted at the opportunity at a gentle public grilling today. Although …
Andrew Orlowski, 22 May 2015
Cloud security

Cloud Security Temperature Check

Survey Results It is increasingly common for users and business groups to drive their own adoption of cloud services. But even where IT is involved, as organisations ramp up their use of cloud, activity is often uncoordinated. Pulling the threads together across service silos to manage risks effectively can be a challenge. The right strategy …
Dale Vile, 20 May 2015
Railway line split. Pic: Ian Sane

Splitters! CSC to break itself into pieces following job cull

The break-up craze among the largest tech vendors may have reached the channel, with talk that CSC will separate its North America government unit from the rest of the private-sector sales organisation. The split could come as early as next week, according to Reuters, when the loss-making company takes the covers off its latest …
Paul Kunert, 15 May 2015
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

CSC picks up the axe yet again, eyes 800 staffers' quivering necks

Exclusive CSC is preparing to axe almost 800 staff in the UK and Ireland in what it is calling a "Get Fit" phase, with current proposals to transfer some of these positions to near-shore and offshore centres. Bloodletting is a seemingly annual custom for the scandal-hit ailing integrator. It is just over a year since CSC put 750 workers …
Verizon

Verizon tags majors to craft SDN future

Verizon has taken the leap into the world of software-defined networking, announcing a strategy and its initial partner list for a multi-year rollout. For now, the partner list for the giant's umpteenth network transformation strategy are Alcatel-Lucent, Nokia Networks, Cisco, Ericsson and Juniper Networks. The company told …
Interim logo for Digital Transformation Office

Turnbull's digital transformation team discovers user testing

Australia's Digital Transformation Office (DTO) has done something, again. After a couple of weeks in which its blog has gone largely silent and its Twitter feed has been reduced to retweets of other agencies news, a new post has appeared offering truly transformational advice: do stuff differently for different audiences. User …
Simon Sharwood, 29 Apr 2015
Cloud

IEEE chaps propose QoS for SDN across the public internet

Software-defined networking (SDN) is fine in the data centre, but rubbish across multi-domain WANs, something a group of IEEE engineers wants to solve. Their proposal, on Arxiv, is to copy the cloud notions of abstraction and orchestration into Internet connections. Sucking nourishment out of the academic prose, the IEEE …

Insight's EMEA prez: It's not our fault cloud sales are slow, blame the NSA

Services investments made by box-peddling shape shifter Insight Enterprises will start to pay dividends in Europe from next year, regional head honcho Wolgang Eberman has predicted. The exec joined Insight from the beginning of 2014 with the remit to gradually reduce its reliance on traditional on-premise software and hardware …
Paul Kunert, 30 Mar 2015

Turnbull's Digital Transformation Office to 'leave you quivering with excitement'

Australia's communications minister Malcolm Turnbull has revealed a little more about his Digital Transformation Office (DTO), the agency he's tasked with making it possible to perform all interactions with the federal government online. Turnbull's previously said the DTO has a goal of taking transactions online by 2017, but …
Simon Sharwood, 27 Mar 2015
HP cloud

So you've been told to build a cloud. No one was fired for buying HP hardware, er, right?

HP loves a big box with a few lights on it and the latest is HP's Cloudline range of servers, launched in March. The products are unsurprisingly (the clue is in the name) said to be particularly well-suited for deployment in cloud-centric data centres. HP Cloudline is actually a family of products, so these machines share …
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EMC calls on company veteran to run UK ops

Undoubtedly scarred by the defection of UK boss James Petter to Pure Storage, EMC has turned to one of its veterans to take control of the country manager job, with Ross Fraser getting the call. As we revealed in January, EMC’s arch rival Pure poached Petter to run EMEA ops and it was forced to parachute its regional head Adrian …
Paul Kunert, 12 Mar 2015
Clouds in blue sky

Time to buy a new hat, cloud bods: Microsoft, Cisco stroll down the aisle again

Like Elizabeth Taylor and Richard Burton, except dressed as 900-pound gorillas, Cisco and Microsoft have tied the knot again to expand their cloud partnership. Faced with the question “how can we get more clouds to run exactly the same infrastructure?”, the two have riveted OS platforms with network and computing platforms to …
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Network vendors need something far more real than ‘5G’

MWC 2015 The big infrastructure vendors all made significant announcements in advance of Mobile World Congress, holding their beauty parades before the distractions of the event itself. While there was a lot of the inevitable "5G" vision-making on show, the main focus was on something more real: new platforms which could be deployed in a …
Wireless Watch, 02 Mar 2015