Articles about Service Delivery

Files in manager's desk drawers: manila folder marked "Redundancies". Image via shutterstock

CSC insiders: 800 job cuts will hit service delivery for punters

CSC is pressing ahead with plans to axe hundreds of workers, brushing aside concerns from some employees that customers are already feeling the pinch of past cost cutting actions. In what has become an annual ritual for CSC, almost 800 employees were put at risk of redundancy in May, with their roles earmarked to be sent to …
Paul Kunert, 23 Jun 2015
management cloud7

IT service management as an enterprise-wide service

When it comes to providing efficient services, can the IT department teach the rest of the business a thing or two? IT has come a long way in the last few years. Traditionally, the IT department lived in an ivory tower, but commercial pressures forced it to change its stance. IT service management (ITSM) tools and techniques …
Danny Bradbury, 29 May 2015
The Register breaking news

Private Cloud and IT Service Delivery

Report IT budgets under pressure, ‘doing more for less’ – we’re all familiar with the headlines. And of course vendors are always at the ready with solutions that address those very pain points. ‘Spend to save’ is the accompanying mantra. But what’s actually happening in the real world? Is the IT budget situation as dire as it’s …
Tony Lock, 25 Jun 2012

Turnbull's revenge: Copyright moved from AGD to Department of Communications

New prime minister Malcolm Turnbull has decided that copyright, piracy, and censorship issues should be overseen by the Department of Communications rather than the Attorney-General's Department. The new arrangements have been published in the Administrative Arrangements Order in which the governor-general gives effect to …
Cloudy sky

Cisco who? HP puts Pica8's OS into its open switches

HP has taken another step away from the world of the Borg, certifying the Pica8 open switching operating system to run on its Altoline open networking switches. The deal also includes global HP resale and support of PicOS. That's a big deal for the small company, as Pica8's marketing veep Steve Garrison told The Register: “ …

Met Police to slash hundreds of IT jobs, hands £216m outsourcing gig to Steria

Hundreds of back office IT jobs at the Metropolitan Police Service are to be made redundant under a ten-year £216m outsourcing deal with Steria, which will see service delivery moved out of the capital. The contract was approved this week by the Mayor’s Office for Policing and Crime, with the force estimating savings of £100m …
Kat Hall, 28 Aug 2015

Rotten routers caused Intermedia service crash, says CEO

The service blackout at third-party Microsoft Exchange hosting biz Intermedia was caused by glitches in core routing kit, the CEO has confirmed. As revealed by El Reg on Tuesday, Intermedia went down in the UK early afternoon and remained down for some hours, with customers forced to vent their spleen on Twitter because they …
Paul Kunert, 04 Sep 2013

EMC intros data protection-as-a-service: You shall D-PAAS

As the world is moving towards software-defined data centres with infrastructure components virtualised and delivered as a service, data protection appears to be going the same way. EMC has gone and boosted its offerings to do just this. The company says it is adding “new integrations with primary and protection storage …
Chris Mellor, 04 Apr 2014
Electronic waste dump in China spaffed billions into IT projects at 'high risk of failure' last year

The British government blew £2.5bn on a number of IT projects flagged at high risk of failure in 2014/15, a Register analysis of the Major Project Authority annual report into big government programmes can reveal. The lifetime cost of all those IT projects is almost £36bn. The annual report on the status of 188 big projects said …
Kat Hall, 26 Jun 2015
The Register breaking news

Thinking about moving to service delivery?

On Demand If you're looking to move your IT operations to more of a service delivery model then we may have just the fillip here. Last Friday we had The Register's Tim Phillips in a studio with Patrick Ancipink, a service management guru from CA, and Tony Lock, an analyst from our old friends Freeform Dynamics. The three of them set off …
Phil Mitchell, 23 Nov 2010

Unisys halts and catches fire: Mainframe builder dives into the red

Mainframe maker Unisys plunged into the red during its second quarter of 2015, posting losses of $58.2m (£37.6m). The losses quadrupled compared with its second quarter in 2014, when the biz dropped $12.1m over the three-month period. Overall revenues dropped five per cent to $765m (£494m). Nevertheless, chief exec Peter …
Kat Hall, 24 Jul 2015

Turnbull's Digital Transformation Office to 'leave you quivering with excitement'

Australia's communications minister Malcolm Turnbull has revealed a little more about his Digital Transformation Office (DTO), the agency he's tasked with making it possible to perform all interactions with the federal government online. Turnbull's previously said the DTO has a goal of taking transactions online by 2017, but …
Simon Sharwood, 27 Mar 2015

Huawei: in the world of 5G, we're all Europeans now

Huawei has formalised its cooperation with Europe's 5G-PPP (public-private partnership), announcing the projects it will be working on under the project. The Chinese juggernaut's interest was signalled last year when it dominated sponsorship of the 5G@Europe summit in Munich. Earlier this year, Europe's digital commish …
Interim logo for Digital Transformation Office

Turnbull's digital transformation team discovers user testing

Australia's Digital Transformation Office (DTO) has done something, again. After a couple of weeks in which its blog has gone largely silent and its Twitter feed has been reduced to retweets of other agencies news, a new post has appeared offering truly transformational advice: do stuff differently for different audiences. User …
Simon Sharwood, 29 Apr 2015

Delphix is in a DaaS for cash after sponging up $75m

Database data virtualising startup Delphix has gained $75m in fourth round funding to scale sales, marketing, and operations across global geographies. It claims it's a DaaS company, meaning Data as a Service, and was started up in 2008 with these funding rounds: 2009 – $8.5m 2010 – $11m 2012 – $25m 2015 – $75m That's a …
Chris Mellor, 14 Jul 2015

HP Services engineer dispatch tool 'broken', say engineers

An automated service call system pilot at HP – which we are told cost $72m to develop – is fundamentally flawed because it often relies on patchy web connectivity, engineers are complaining. The "enhanced dispatch" is expected to replace the existing "resource control" call centre in Bulgaria towards the end of there year, but …
Paul Kunert, 02 Mar 2015
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Australia to launch Digital Transformation Office, with no budget

Australia will launch a Digital Transformation Office (DTO) within the Department of Communications “so that government services can be delivered digitally from start to finish and better serve the needs of citizens and businesses.” The new agency will aim to “... use technology to make services simpler, clearer and faster for …
Simon Sharwood, 23 Jan 2015
HP cloud

So you've been told to build a cloud. No one was fired for buying HP hardware, er, right?

HP loves a big box with a few lights on it and the latest is HP's Cloudline range of servers, launched in March. The products are unsurprisingly (the clue is in the name) said to be particularly well-suited for deployment in cloud-centric data centres. HP Cloudline is actually a family of products, so these machines share …

IEEE chaps propose QoS for SDN across the public internet

Software-defined networking (SDN) is fine in the data centre, but rubbish across multi-domain WANs, something a group of IEEE engineers wants to solve. Their proposal, on Arxiv, is to copy the cloud notions of abstraction and orchestration into Internet connections. Sucking nourishment out of the academic prose, the IEEE …
Whitehall road sign. Sgt Tom Robinson RLC/Crown copyright

DfID becomes second ministry to SPURN Cabinet Office IT scheme

Exclusive The Department for International Development is the second Whitehall ministry to shun the Cabinet Office's major back office outsourcing deals, The Register can reveal. The news raises serious questions around the viability of the privately-run shared services centres, both operated by business process outsourcing biz "arvato …
Kat Hall, 28 Sep 2015

Verizon tags majors to craft SDN future

Verizon has taken the leap into the world of software-defined networking, announcing a strategy and its initial partner list for a multi-year rollout. For now, the partner list for the giant's umpteenth network transformation strategy are Alcatel-Lucent, Nokia Networks, Cisco, Ericsson and Juniper Networks. The company told …
The Register breaking news

Pushing service delivery beyond the enterprise boundary

Workshop So far in this series we’ve been considering all things service delivery, with an emphasis on how the various elements of IT infrastructure can be managed as a single whole. IT infrastructure isn’t what it once was however, as demonstrated by the increasing range of ‘cloud-based’ options available from third parties. The word ‘ …
Jon Collins, 26 Nov 2010
The Register breaking news

Squaring the service delivery circle

Workshop In the last article, we considered a number of perspectives on service delivery, top to bottom, left to right. In operational terms however, the relationship that matters the most is the one agreed between coal-face IT staff and the users they support. What’s at the heart of making this work? Things were simpler in the old days …
Jon Collins, 17 Nov 2010
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Turnbull's Digital Transformation Office has NO PLAN, but awesome power

Malcolm Turnbull's new Digital Transformation Office (DTO), launched last week with a goal of reinventing government service delivery but lacking any new money with which to make the attempt, also has no plan for its efforts. It does, however, have an FAQ on Turnbull's own site, explaining that the new agency will “will be …
Simon Sharwood, 28 Jan 2015

Storage: Never mind the quantity, feel the quality of service

Today's organisations must store ever-increasing volumes of digital information arriving in an ever-wider range of formats. At the same time, more and more data-hungry applications are coming on stream. It is harder than ever for your storage to provide each application with the appropriate quality of service (QoS). How can you …
Bryan Betts, 07 Oct 2014
management cio2

EMC calls on company veteran to run UK ops

Undoubtedly scarred by the defection of UK boss James Petter to Pure Storage, EMC has turned to one of its veterans to take control of the country manager job, with Ross Fraser getting the call. As we revealed in January, EMC’s arch rival Pure poached Petter to run EMEA ops and it was forced to parachute its regional head Adrian …
Paul Kunert, 12 Mar 2015
Parliament in the clouds

GDS to handle Govt payments? What could possibly go wrong?

Be afraid. The previous government’s “elite digital team” which so brilliantly borked most of Whitehall’s websites, and that failed to meet its own targets, may be put in charge of handling real money: your money. New Cabinet Office Minister Matthew Hancock hinted at the opportunity at a gentle public grilling today. Although …
Andrew Orlowski, 22 May 2015
head of 50s-style robot

In search of an easier life: Do IT converged systems fit the bill?

Could converged systems change the way that IT admins spend their time? Figures suggest that mundane tasks such as backups and restores and system patches take between two and ten hours a week for around a third of those responsible for administering systems. Even more time is spent monitoring systems to ensure that they’re …
Robin Birtstone, 25 Jun 2015
The Register breaking news

Making practice perfect in IT service delivery

Workshop The adage “Do as I say, not as I do” is nowhere more true than in delivering effective IT services. Bookshelves are full of guidance, and indeed, frameworks such as the IT Infrastructure Library (ITIL) go into considerable depth to explain the whys and wherefores of service delivery best practice. If it’s all so hard to do …
Jon Collins, 15 Nov 2010
The Register breaking news

Is IT service delivery really changing?

Lab The new world we’ve been hearing about for years is slowly drifting into focus. Globally distributed businesses demand round the clock access to services, and new technologies (or updates of old ones) provide an expanding number of choices for building and consuming them. Consolidation, convergence and virtualisation - there’s …
Martin Atherton, 12 Apr 2010
The Register breaking news

Tools and technologies for service delivery

Workshop Certain things in life are true, such as exercise is good for you, common sense is not so common, and budget for IT management and operations tools is hard to come by. Browse around the websites of any number of software companies and you will find technologies to make IT operations more productive, reduce costs and risks, and …
Jon Collins, 23 Nov 2010
management management3

Fujitsu restructure shunts Brit boss Tait into top EMEIA role

Fujitsu has thrust UK veep Duncan Tait into the top role in EMEIA amid a global re-org that has led to nine high level resignations. The International Business (IB) organisation will be dissolved from 1 April and existing sales and service delivery functions will be folded into the new regional structure. The group will be …
Paul Kunert, 13 Mar 2014
Clouds in blue sky

Time to buy a new hat, cloud bods: Microsoft, Cisco stroll down the aisle again

Like Elizabeth Taylor and Richard Burton, except dressed as 900-pound gorillas, Cisco and Microsoft have tied the knot again to expand their cloud partnership. Faced with the question “how can we get more clouds to run exactly the same infrastructure?”, the two have riveted OS platforms with network and computing platforms to …
Cloud security

Cloud Security Temperature Check

Survey Results It is increasingly common for users and business groups to drive their own adoption of cloud services. But even where IT is involved, as organisations ramp up their use of cloud, activity is often uncoordinated. Pulling the threads together across service silos to manage risks effectively can be a challenge. The right strategy …
Dale Vile, 20 May 2015
man_inks_deal_channel signs contract services

Clock's ticking for suppliers who want a piece of hot DWP action

The Department of Work and Pensions has issued a call to tech firms to provide and host a toolset for service integration and management functions in a gig worth up to £17.5m over the next three years. The contract notice posted on the Official Journal of the European Union today, part of IT Transformation Programme, gives …
Paul Kunert, 03 Sep 2014
Turnbull with Switkowski in Blacktown

Turnbull should spare us all airline-magazine-grade cloud hype

Australia's Communications minister Malcolm Turnbull on Monday labelled those who oppose use of the public cloud “box-huggers” and suggested such behaviour is bad because it ties organisations to an outmoded and expensive way of doing IT. “There is more resistance to cloud in government that anywhere else,” he said, and blamed …
Simon Sharwood, 26 Nov 2014

Cisco targets India with new investment

In a move interpreted as an endorsement of the new Indian government headed by reformer, and digital service delivery believer, Narendra Modi, Cisco wants to turn around its fortunes in India, and is reportedly putting US$1.7 billion on the table as part of its strategy. The Economic Times reports the commitment, which The Borg …
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

CSC picks up the axe yet again, eyes 800 staffers' quivering necks

Exclusive CSC is preparing to axe almost 800 staff in the UK and Ireland in what it is calling a "Get Fit" phase, with current proposals to transfer some of these positions to near-shore and offshore centres. Bloodletting is a seemingly annual custom for the scandal-hit ailing integrator. It is just over a year since CSC put 750 workers …
Telstra logo

Telstra goes for Chinese takeaway with Pacnet buy

As foreshadowed last week, Australia's dominant telco, Telstra, will acquire Pacnet. Pacnet is perhaps easiest to understand as a mini-Equinix that also owns its own submarine cables, so offers carriage services and interconnection between bit barns. Those assets have led it to create a sofwtare-defined (wide-ish-area) …
Simon Sharwood, 23 Dec 2014
Railway line split. Pic: Ian Sane

Splitters! CSC to break itself into pieces following job cull

The break-up craze among the largest tech vendors may have reached the channel, with talk that CSC will separate its North America government unit from the rest of the private-sector sales organisation. The split could come as early as next week, according to Reuters, when the loss-making company takes the covers off its latest …
Paul Kunert, 15 May 2015
The Register breaking news

Architecting for IT service delivery

Lab A few years back I was involved in a project that turned out far more interesting than I expected. The plan was to write a training course about a software development methodology. As you see, it did start from a reasonably low point in terms of interest – but it quickly evolved into a much more worthwhile exercise. The course …
Jon Collins, 22 Apr 2010
IT Crowd. Source: Channel 4 / 2entertain

Sophos to offshore American support operations

Exclusive Sophos plans to offshore support operations from the US to Canada and the Philippines as part of a wide-ranging restructuring of its support operations. The plans were outlined in an internal email to staff from Mary Winfield, SVP Global Support, leaked to El Reg by an anonymous tipster. "Another year, another round of layoffs …
John Leyden, 20 Oct 2014

Insight's EMEA prez: It's not our fault cloud sales are slow, blame the NSA

Services investments made by box-peddling shape shifter Insight Enterprises will start to pay dividends in Europe from next year, regional head honcho Wolgang Eberman has predicted. The exec joined Insight from the beginning of 2014 with the remit to gradually reduce its reliance on traditional on-premise software and hardware …
Paul Kunert, 30 Mar 2015
The Register breaking news

A handy guide to cloud service measurement

Calculating Return On Investment (ROI) for internal IT services is messy. Businesses want costs justified on a service-by-service basis. This approach has its flaws; IT service delivery is more than the sum of its parts. Much black magic is involved in lashing various aged and often incompatible systems together. Replacing or …
Trevor Pott, 06 May 2011
The Register breaking news

DWP seeks data for identity verification service

The Department for Work and Pensions has published a tender worth up to £2m for the supply of biographical data to identity online benefit claimants. The chosen supplier will provide biographical data to supplement information already available to the department, according to a notice published in the Official Journal of the …
Kable, 28 Jan 2011
BMC Software logo

Newly-private BMC gets cloud/social/mainframe (!) religion

Newly-privatised BMC thinks it can re-invent - nay, disrupt - itself by cashing in on on all of 2014's biggest buzzwords: cloud, social, mobile and disruption. And mainframe, for good measure. The company's recently-appointed head of global sales Paul Appleby today told The Reg in Sydney today that one of the reasons he joined …
Simon Sharwood, 23 Oct 2014
creative commons - must credit clarence: *

HDS: Storage? Pah! We're working on a SMART CITY OPERATING SYSTEM

Hitachi Data Systems (HDS) is working on two projects that will scale its compute and storage technologies to serve Internet of Things deployments in smart cities. Speaking yesterday at the company's innovation forum in Singapore, Asia-Pac CTO Adrian De Luca mentioned the company's recently announced decision to build an EVO: …
Simon Sharwood, 19 Nov 2014

IT gets $AU200 million new spend in Qld budget

The IT sector will be busily trawling through the Australian state of Queensland's budget papers, with the government yesterday announcing tech spends in health, emergency services communications, and online service delivery. Queensland Health, whose troubled history in IT has previously left it out-of-pocket by a cool billion …
The Register breaking news

End-to-end service assurance

Reg Research It may not always seem like it, but wherever IT is responsible for providing applications or communications to end-users, it takes on the mantle of being a service provider. If, or more normally when, a user calls to report a problem with the app that they use, they’re not calling to report a congested network or server with …
Andrew Buss, 25 Jul 2011
Job cuts jpeg

HP's hiring: UK jobs for, er, UK workers.... maybe

HP has refused to rule out making roles redundant in the UK and shifting them to parts of Europe where average salaries are lower. Cost cutting HP last week entered into consultation with the works council and yesterday engaged with union types over plans to slash 7,100 roles across the region, the last tranche of 34k job cuts …
Paul Kunert, 10 Feb 2014