Articles about Service

Teen argues with her father. Photo by Shutterstock

The new FCC privacy rules are here, and nobody is happy

The FCC has formally approved its new rules for internet service providers on the handling of customer data, and it seems few people on either side are particularly happy. The rules, adopted Thursday [PDF] by the commission after months of debate, call on any company currently providing broadband service to obtain opt-in …
Shaun Nichols, 27 Oct 2016

Datto launches backup and disaster recovery technology to combat ransomware

Datto’s SIRIS 3 data protection platform includes what it claims is the industry’s first ramsomware detection capability. Ransomware is the noxious malware that captures your files and walls them off from access by encrypting them. The perpetrator demands payment – possibly by anonymous Bitcoin – to release the encryption key …
Chris Mellor, 27 Oct 2016

So long Vine, your six seconds of internet fame are over

A day after announcing it was cutting 9 per cent of its staff, Twitter has added more woes to its workers by announcing it will be closing the Vine mobile app. Twitter bought Vine back in 2012, shortly before it officially launched, and it caught on, gaining at least 200 million users and making some users internet famous. The …
Iain Thomson, 27 Oct 2016

Quantum heaves sigh of relief as red ink washes away

Made it! Quantum is back in profit after five loss-making quarters. It made $3.8m profit on revenues of $134.7m in its second fiscal 2017 quarter; they were $117m a year ago, with a net loss of $11.2m, and $116.3m in the previous quarter, which saw a $3.8m loss. Finally all that hard work in building up StorNext revenues …
Chris Mellor, 27 Oct 2016

Phishing fraudsters pose as UK bank social media types

Cybercrooks are posing as customer support staff from UK banks in a ruse designed to hoodwink gullible customers out of their credentials. The social media phasing scam relies on the creation of bogus Twitter profiles, such as @BarclaysHelpUK (real example, now suspended). Customers are already expecting a response from a …
John Leyden, 27 Oct 2016

Belgian court fines Skype for failing to intercept criminals' calls in 2012

Belgium has fined Skype €30,000 for failing to comply with a court request to intercept users' communications, something Skype claims was technically impossible at the time of the request. According to Het Belang van Limburg, a Dutch-language newspaper in Belgium, the fine was delivered by the court in Mechelen because Skype …
editorial only image of Whitehall. Pic Daniel Gale/Shutterstock

Home Office extends mega 18-year Fujitsu contract

The Home Office has extended its mega Fujitsu contract to 2018, meaning that when the contract ends it will have been running for the best part of two decades. That is in contrast to the Cabinet Office's long-standing goal to get government departments to break up their expensive legacy contracts with single suppliers. The …
Kat Hall, 27 Oct 2016
Cloudy shopping trolley in the sky (representing cloud sales/procurement). Photo by Shutterstock

Amazon certifies third-party refurbishers: How good and new is good as new?

Amazon has launched a new service called "Certified Refurbished" to encourage customer confidence when purchasing second-hand consumer electronics. The programme will see certain vendors and third-party refurbishers certified on the Amazon marketplace to sell products which “look and work like new”. Amazon informed us that …
Suit-and-tie-wearing man tries to meditate, take deep breaths in faux yoga pose. Photo by Shutterstock

When selling to line of business types, start with a self-help book

Channel organisations trying to sell to line-of-business people beyond the IT department need to get their hands on 1995's self-help classic Emotional Intelligence, because traditional technology-led sales tactics won't work on marketers, HR people and the other managers. Line of business people are the technology industry's …
Simon Sharwood, 27 Oct 2016

VMware do we go from here?

Storage Architect VMWorld Europe was held last week in Barcelona. We saw the release of vSphere 6.5, plus a suite of other products and enhancements to the core platform. There was also the announcement of a partnership with AWS, which had many (including myself) scratching their heads as to exactly what it meant. So where is …
Chris Evans, 27 Oct 2016

HMRC IT boss quit £185k job for more cash

HMRC IT chief Mark Dearnley walked away from his £185,000-a-year job because the private sector paid better, MPs heard yesterday. Speaking at a Commons public accounts committee hearing on Wednesday, Jon Thompson, chief executive of the UK tax body, was asked why Dearnley quit his role, which involved overseeing the agency's …
Kat Hall, 27 Oct 2016
Money falling, image via Shutterstock

VMware's weakness? It didn't beat every target for every product in Q3

If VMware is a legacy software company soon to be killed by cloud, you may want to find more more legacy companies in which to invest*, because Virtzilla has just posted another another quarter in which its core virtualisation products helped it to beat guidance for earnings and revenue. The headline numbers are revenue for Q3 …
Simon Sharwood, 27 Oct 2016

ACCC issues mobile roaming regulation discussion paper

Listen carefully, and you can hear the sound of Australian mobile carriers briefing lawyers and competition economists: the Australian Competition and Consumer Commission (ACCC) has opened its inquiry into mobile roaming prices. The stance of the three carriers is already known, since the regulator first said it would launch …
Passenger plane exploding on the gournd

Data ethics in IoT? Pff, you and your silly notions of privacy

IoT World Congress The future of personal data sharing is that “everything will become as-a-service” and nobody will own any property outright ever again, a gloomy lawyer told a wide-ranging data ethics discussion at IoT Solutions World Congress this afternoon in Barcelona. Painting this cheery picture was Giulio Coraggio of international law …
Gareth Corfield, 26 Oct 2016

Hangouts flameout bringing the Google blame out

Google says it has now resolved the issues that caused its Hangouts meeting service to go down earlier today. A notice posted to the Hangouts Status Page says that as of 11:30am US Pacific time, the problems that had left some users unable to connect to the service were resolved. This after Google spent much of the morning …
Shaun Nichols, 26 Oct 2016
Doctors run to save patient. Photo by Shutterstock

Cyber-crooks menacing hospitals are put under the microscope

Cybercriminals are spreading into the healthcare sector even though the price per stolen medical record remains lower than for comparable financial account crime. From hospitals becoming victims of hacking attacks to Olympic champions getting their health records leaked by hackers, the health sector has become a major target …
John Leyden, 26 Oct 2016
Cartoon - Private SNAFU

First World Problems: John Lewis clients forced to re-register after website 'upgrade'

Customers of John Lewis Financial Services in the UK are still being forced to re-register for the service after a "recent website upgrade" accidentally downgraded the service. John Lewis Finance tried to migrate its online platform a fortnight ago, but is still experiencing "teething issues" leaving customers fearing they had …
Archer cracks the ISIS mainframe's password

Password1? You're so random. By which we mean not random at all -

The UK government has renewed its efforts to persuade consumers to pick stronger passwords. The #ThinkRandom campaign is encouraging consumers to use three random words to create strong, separate passwords for their email, social media and online banking accounts. The effort follows a growing number of password dumps and …
John Leyden, 26 Oct 2016
HPE demo at Barcelona. Pic by Gareth Corfield

Beer, security by design and actual revenue: HPE shows off IoT offerings

IoT World Congress Beer-as-a-service at American football games is just one of the things Hewlett Packard Enterprise has brought to the Internet of Things playground, its chief IoT technologist, Colin I’Anson, told The Register this morning. I’Anson also said that, as far as IoT goes, HPE will not be signing any exclusivity deal with partners …
Gareth Corfield, 26 Oct 2016

Hammer hopes to nail software-defined future for Commvault

Commvault has software-defined storage and business process automation in its future, as it announces a $600,000 net loss on revenues of $156.3m in its latest quarter. The firm is hoping this sets it up for a sustained turnaround. This was the second quarter in its fiscal 2017, and it ended on September 30. The revenues were …
Chris Mellor, 26 Oct 2016
He 'ain't heavy, Miller TV ad

He ain't heavy: OpenStack 16 cloud bros share LAMP interoperability load

Openstack Summit OpenStackers have sought to alleviate concerns that applications on rival clouds are locked in and not portable. Sixteen companies have demonstrated a model LAMP enterprise application running uniformly and without a hitch across OpenStack distributions and public clouds. It was deployed using Ansible and Shade with a second …
Gavin Clarke, 26 Oct 2016

Vodafone rapped with RECORD £4.6m fine for failing customers

Vodafone has been fined £4.6m for failing customers for mis-selling to customers, inaccurate billing and poor complaints handling. The regulator Ofcom imposed the fine today following two investigations into the business which began in June last year. Vodafone said the issues were due to errors "during a complex IT migration …
Kat Hall, 26 Oct 2016
HP Enterprise Consulting Services managing principal Stephen Kho. Image: Darren Puali / The Register

Got Ancient exploit but nowhere to use it? Try the horrid GRX network

Ruxcon They've been warned for years, but scores of telcos are still making bone-headed configuration mistakes in their GPRS Global Roaming Exchange (GRX) networks, leaving mail and FTP servers vulnerable. The international phone routing system is used for passing and billing calls between providers, using encryption to funnel data …
Darren Pauli, 26 Oct 2016
Funnel of cash. Credit: via SXC –

Juniper revenue up, but profit slips for Q3

Juniper's turned in a Q3 2016 quarter revenue of US$1.285 billion, up 3 per cent on the same period last year, but with GAAP profits down by 13 per cent to $172.4 million. CEO Rami Rahim picked out some bright spots in the numbers, saying that the cloud business has become the company's primary driver. Routing rose 3 per cent …
Suitcase full of money

Akamai rides on the botnet's back to US$584 million quarter

Cloud computing security has driven a 6 per cent year-on-year revenue growth for Akamai, up from $US551 million last year to $584 million for Q3 2016. The company's third quarter financial report shows its performance and security business unit turned in $345 million in revenue, 19 per cent higher than for the same quarter in …

Asterisk users need to patch DoS bug

Asterisk users need to get busy with a patch. In September, the popular open-source IP PBX project advised users to switch off its “overlap dialling” feature to dodge a possible denial-of-service (DoS) vulnerability. Overlap dialling is designed to reduce call setup time, by letting the system start looking for destinations …

Low-power transistors hint at alternative to battery bonfires

Since 1965, transistors have followed a path predicted by Gordon Moore, becoming more densely packed year after year. The result has been a steady improvement in CPU performance. Batteries, however, haven't advanced at the same pace. As Fred Schlachter, a physicist at Lawrence Berkeley National Laboratory, put it in a 2013 …
Thomas Claburn, 25 Oct 2016
IBM Selectric Golfball

AT&T's spying millions

The Project Hemisphere spying business run by AT&T, which sells customer phone logs to the police, is raking in millions for the telco. Invoices leaked to the Daily Beast show that numerous police forces are handing hundreds of thousands of dollars to AT&T in exchange for the call times, recipients, and locations of caller …
Iain Thomson, 25 Oct 2016
Car polishing photo via Shutterstock

HPE buffs OpenStack cloud to woo public-shy types

OpenStack Summit Hewlett Packard Enterprise has polished its open-source cloud bundle ready for those returning from public cloud or perturbed by off-premises services. At the OpenStack Summit on Monday, HPE unveiled HPE Helion OpenStack 4.0, running the latest Mitaka edition of OpenStack and targeting enterprises and telcos keen on …
Gavin Clarke, 25 Oct 2016

ARM: Hold my beer, we'll install patches for your crappy IoT gear for you

ARM TechCon Processor designer ARM will squirt security fixes directly into internet-connected gadgets to hopefully keep them defended from hackers. Manufacturers of Internet-of-Things gizmos and other embedded products have complained that updating gear in the field is too much hard work. That means devices are rarely patched when …
Chris Williams, 25 Oct 2016
Robot as person illustration via Shutterstock

Bloody robots! 860k public sector jobs to be automated by 2030, say researchers

Once upon a time a public sector job was a golden ticket: little actual work, less accountability, and a job for life. Not any longer. According to research by Deloitte, building on its previous work with the University of Oxford about job automation, up to 861,000 public sector jobs could be automated by 2030. In just over a …
Cloudy shopping trolley in the sky (representing cloud sales/procurement). Photo by Shutterstock

The cloud is not new. What we are doing with it is

Sysadmin blog In the 10 years since the modern form of public cloud computing went mainstream, it has changed the entire industry's approach to IT. In response, IT's top vendors have had to change as well. Like any technology, however, the public cloud has adapted, evolved, and become something much different than was ever originally …
Trevor Pott, 25 Oct 2016

Amazon unleashes on-prem-VM-to-cloud application teleporter

Amazon Web Services (AWS) has revealed a new on-prem-VM-to-cloud teleporter that aims to help organisations take virtualised workloads to its cloud. The “AWS Server Migration Service will replicate your server’s volumes to the cloud, creating a new Amazon Machine Image (AMI) for each one.” There's no expectation cutover will …
Simon Sharwood, 25 Oct 2016

Data management services have to get proactive – Acronis

Comment Acronis CEO Serguei Beloussov thinks data protection services have to stop being reactive and become active managers of data integrity, security and storage. Acronis is a storage software vendor whose original DNA was backup, separate from the storage of data, and which has progressed into collaboration and other data …
Chris Mellor, 25 Oct 2016
wrecked cargo ship abandoned on sea bay. pHOTO BY shUTTERSTOCK

IBM Australia again blames ISPs for #censusfail, is also 'unreservedly' sorry

IBM has tried to explain why trivially-small denial-of-service attacks took out the systems it provided for Australia's Census, causing a 40-hour outage. An Australian Senate Committee is investigating the collapse of the $AU10 million IBM-provided Census systems and networks in the face of attacks ranging from 210 Mbps to 3 …

IBM kills off SoftLayer brand, puts it in the Bluemix

IBM has started sublimating the SoftLayer brand and will henceforth put its own Bluemix brand front and centre. Or as Big Blue puts it “the Bluemix moniker now encompasses Bluemix services and SoftLayer offerings like bare metal servers.” If you're a SoftLayer customer, nothing changes. Indeed, IBM says SoftLayer “will remain …
Simon Sharwood, 25 Oct 2016
Internet anonymity

Judge orders FBI to reveal whether White House launched 'Tor pedo' torpedo exploits

A US judge overseeing an FBI “Playpen case” has told agents to reveal whether or not their investigative hacking was approved by the White House. The case is one of several the Feds are pursuing against more than 100 alleged users of the child sex abuse material exchange network called the Playpen. The prosecutions have become …

CEO of VoIP biz admits in court: It was all a $1.8bn Ponzi scheme

The CEO of VoIP telephone service TelexFree has confessed that his company was a front for a $1.8bn pyramid scam. In a Massachusetts district court on Monday, James Merrill pled guilty [PDF] to nine charges of conspiracy and wire fraud for his role overseeing the US branch of TelexFree – a VoIP phone service that American …
Shaun Nichols, 24 Oct 2016
macOS Sierra

It's nearly 2017 and JPEGs, PDFs, font files can hijack your Apple Mac, iPhone, iPad

Apple has distributed a fresh round of security updates to address remote-code execution holes in iOS, macOS, Safari, and the firmware for Apple Watch and AppleTV. Miscreants who exploit these flaws can take over the vulnerable device – all a victim has to do is open a JPEG or PDF file booby-trapped with malicious code, so get …
Shaun Nichols, 24 Oct 2016

Clinton, Trump actually agree on something – blocking AT&T's Time Warner mega-buy

AT&T's proposed $84.5bn acquisition of Time Warner is already facing a gauntlet of opposition from government officials and activists. With the announcement of the deal less than 48 hours old, both leading presidential candidates have indicated they would oppose the merger after taking office due to concerns of over- …
Shaun Nichols, 24 Oct 2016

US docs halve screen time for tots: No more than an hour a day

The American Academy of Pediatrics has changed its recommendations for children's use of electronic media, and has cut the overall time it recommends that tots spend on-screen. For the past 17 years, the influential group has recommended a blanket ban on digital media viewing until the age of two, and then allowing two hours a …
Iain Thomson, 24 Oct 2016
Piggy bank, image via Shutterstock

NetSuite's pre-Oracle curtain call: Growth and costs increase

NetSuite closed in typical fashion what promised to be the final quarter before it is subsumed by Oracle - growth in turnover continued, as did operating overheads and losses. The cloudy ERP firm reported Q3 results for the period ended September, while reiterating it will not give guidance for the fourth quarter and has …
Gavin Clarke, 24 Oct 2016

Asda server glitch leaves customers without online shopping

Asda customers were bereft of their weekend deliveries after a server glitch cancelled 15 per cent of online orders. The supermarket biz said the glitch was an "unforeseeable" incident which began on Saturday night affecting home deliveries and click-and-collect purchases. An Asda spokesperson said the issue has been resolved …
Kat Hall, 24 Oct 2016
1960s edition of the country house murder mystery game Cluedo or Clue - Patented in the UK by John Waddington Games in 1947 - illustrative. By SamJonah, via shutterstock. editorial use only

Murder in the Library of Congress

The US Copyright Office has been given a brutal Silicon Valley-style sacking, the first time the Copyright Register has been dismissed in 119 years. Maria A Pallante was locked out of her computer on Friday, according to Billboard, on the instructions of her boss, a new Obama appointee, Carla Hayden, the Librarian of Congress …
Andrew Orlowski, 24 Oct 2016

Government Digital Service under review after rural payments cockup

Whitehall's spending watchdog is to review the achievements of the Government Digital Service in light of the Rural Payments Agency's IT disaster. In an update note on the Rural Payments Agency's Common Agricultural Policy IT system on Monday, the National Audit Office said it will shortly be undertaking a review of GDS's …
Kat Hall, 24 Oct 2016
Image by Daniel Wiedemann

Hacktivist crew claims it launched last week's DDoS mega-attack

A group called New World Hackers has claimed responsibility for a DDoS attack that rendered significant portions of the web unreachable last Friday. A series of assaults carefully targeted at Dyn, the managed DNS provider, knocked the service offline for much of the day, causing disruption to multiple sites that rely on its …
John Leyden, 24 Oct 2016

Cabinet Office gears up to ink mega Oracle deal

The Cabinet Office is gearing up to ink another mega pan-government Oracle licensing deal, multiple sources have told The Register. One person close to the matter told us: "Government is supposed to be moving away from big monopolies by big companies, especially expensive ones that operate bully behaviour like Oracle. "Yet it …
Kat Hall, 24 Oct 2016
roll of figures on adding machine ledger with a world map globe nestling in the folds...Photo by Shutterstock

HPE to offer hybrid cloud hypermarket to world+dog

Hewlett Packard Enterprise is taking Cloud 28+ - aka Worldwide Indirect Digital Services - to a global audience, leaked internal documents have revealed. The cloud marketplace that lets customers peruse a catalogue of stuff from cloud service providers, integrators, ISVs, resellers and other customers that have published their …
Paul Kunert, 24 Oct 2016
Price rises

Microsoft: We're hiking UK cloud prices 22%. Stop whining – it's the Brexit

Life is to get a lot more expensive for Microsoft customers from the start of next year with currency linked, double-digit price hikes looming for cloud and on-premise software. Software resellers, integrators and cloud service providers were warned about the price rises late on Friday afternoon and told us they expected a …
Paul Kunert, 24 Oct 2016
Burning money, photo via Shutterstock

AWS budget tool update gives suits the control they crave

Amazon Web Services' (AWS') ongoing efforts to help users control costs have resulted in an upgrade to its Budgets tool? Cloudy blogger in chief Jeff Barr says the tool is aimed at “Finance Managers, Project Managers, and VP-level DevOps folks” and the upgrade offers “automated notifications that provide you with detailed …
Simon Sharwood, 23 Oct 2016