Articles about Service

Nice SECURITY, 'Lizard Squad'. Your DDoS-for-hire service LEAKS

A DDoS-for-hire service purportedly set up by the Lizard Squad hacking crew exposes registered users' login credentials. The LizardStresser DDoS-on-demand service – a booter service powered by hacked home routers – is hopelessly insecure. Details of more than 14,000 prospective users - whose passwords and usernames were …
John Leyden, 19 Jan 2015
White House drone

Secret Service on alert after drone CRASHES into White House

The US Secret Service is investigating how a drone came to crash into the White House in the early hours of Monday morning. The two-foot quadcopter drone invaded White House airspace at around 3am and crashed on the southeast side of the presidential property, prompting a security lock-down by Secret Service agents. President …
Iain Thomson, 27 Jan 2015

Atlassian HipChat service popped

Attackers have popped the HipChat service run by software house Atlassian, accessing names, encrypted passwords and email addresses for two per cent of users. The company has warned users – who have to date sent some four billion messages using HipChat – to reset passwords. Sydney-based security director Craig Davies said his …
Darren Pauli, 02 Feb 2015
Kim Dotcom at the NZ parliamentary hearing

Kim Dotcom flails desperately, launches chat service

Kim Dotcom has set off on his new service to challenge Skype and other video platforms. The Megaupload boss has put forth the beta release of his MegaChat service with a Tweet: #MegaChat beta step by step. Starting with video calling today. Text chat & video conferencing will follow soon. — Kim Dotcom (@KimDotcom) January 22, …
Shaun Nichols, 23 Jan 2015

Users shun UK.gov flagship digital service

Just a tiny proportion of people are completing the online application for a lasting power of attorney - one of the government's flagship digital services. An LPA is a legal document that allows often vulnerable individuals to appoint someone to make decisions on their behalf. Around 300,000 such applications are made each year …
Kat Hall, 08 Jan 2015
Hadoop_elephant

Datameer rolls out Hadoop-as-a-service for impatient IT bods

Big-data analytics startup Datameer is rolling out analytics-as-a-service running on Hadoop. Called Datameer Professional, the service targets potential Hadoop users unable to build their own large-scale Hadoop clusters or unwilling to wait for an enterprise-wide rollout. Datameer claims a number of big-name customers for its …
Gavin Clarke, 12 Feb 2015

Dimension Data launches backup-as-a-service service

There's a new backup-as-a-service player in town, in the form of South African services outfit Dimension Data. DiData has, like a few other large service providers, quietly created a cloud that offers most of the same elasticity as the big-name public clouds but is sold as part of engagements that run far deeper than the …
Simon Sharwood, 07 Feb 2014

Australia Post goes a little bit grey with parcel forwarding service

One of the least-favourite activities of Australian online shoppers, working out who offers a safe and reliable international drop service, has become a bit easier after the national postal service Australia Post entered the market. The deliverators have decided to set up in competition with existing forwarders, at the same time …
Video

Verizon punches RED button on Redbox Instant video-streaming service

Verizon will shut down its Netflix competitor Redbox Instant on Tuesday, a mere year and a half after the firm first launched the video-streaming service in the USA. It's set to shut down permanently in a little over 48 hours from now, Verizon told subscribers. Redbox Instant said in a post on its website: Information on …
Kelly Fiveash, 05 Oct 2014
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Turnbull's model e-gov service is HIPSTER SHAMBLES

Australia's communications minister Malcolm Turnbull has often expressed his admiration for the United Kingdom's Government Digital Service (GDS), going so far to say as to say it is the model and/or inspiration for the recently-revealed Digital Transformation Office (DTO). As we've reported, the DTO looks to be off to a shaky …
Simon Sharwood, 01 Mar 2015
Beats Music The Sentence

Apple pitches record labels on cheaper music service

Apple is reportedly asking record labels to agree on a deal that will allow the iGiant to sell a cheaper streaming music service. According to a report by Re/Code citing company sources, the Cupertino iFlinger wants to lower the US$10/month price of the Beats Music service. To do so, and still turn a profit, Apple reportedly …
Shaun Nichols, 03 Oct 2014
The farmers persuade the bull into a pen

UK.gov can't get farmers onto its Verify service – even to claim subsidies

Significantly fewer farmers are registering online for the Common Agricultural Policy payments scheme than last year, despite government plans to create an online-only exemplar digital service, Freedom of Information numbers reveal. As of 10 February, just 1,300 farmers have so far registered online with the Rural Payments …
Kat Hall, 16 Feb 2015

BuzzGasm: Cloud Internet Of Stuff As-A-Service!

Infographic! We all love stuff, and now all stuff is a service on the Cloud Internet Of Stuff As-A-Service™! To see what tomorrow's connected future holds today, click on our amazeballs infographic and prepare to have your brains explode right out of your ears! Wow!!! Our Cloud Internet Of Stuff As-A-Service Infographic! ®
Cher pointing, Cher point, Sharepoint

Microsoft shutters Office 365's free web site service

Microsoft is terminating its SharePoint Online Public Website service, effective January 2015. SharePoint Online Public Website lets Office 365 users create a website and customise it with in-browser tools. In an advisory posted on Friday, Microsoft explains that “As part of the evolution of the Office 365 service, we …
Simon Sharwood, 22 Dec 2014

TPG unplugs NBN rival fibre to the basement service

Junior telco TPG has decided it will not proceed with a fibre to the basement (FTTB) product. TPG last year decided it would go after the FTTB market, which largely comprises large apartment buildings in which fibre to the premises is impractical. Building FTTB rigs and acting as a retailer was eminently possible under …
Simon Sharwood, 05 Jan 2015
Google chrome logo

Google introduces Chromebook-control-freaking-as-a-service

Google's launched management-as-a-service for Chromebooks, as part of its ongoing efforts to make the browser-centric computers more attractive to business. Google's announcement of the new service blends a few new items and a few previously-announced business tools. Perhaps most useful among the new bits is a single sign-on ( …
Simon Sharwood, 09 Oct 2014
Amazon founder and CEO Jeff Bezos

Amazon rolls cloud and on-prem into single sign-on service

Amazon has revealed plans to tie AWS to customers’ Earth-bound Microsoft IT estates and infrastructure using a directory service. The cloud giant Wednesday unveiled the AWS Directory Service, which it said connects portions of its cloud to customers’ “existing, on-premises” directories. Amazon didn’t name Microsoft, but it didn …
Gavin Clarke, 22 Oct 2014

BrowserStack HACK ATTACK: Service still suspended after rogue email

Browser testing service BrowserStack has temporarily suspended its services while it recovers from a "hack attack" by someone apparently bent on discrediting the security of the widely used tool. "We did get hacked. Currently sanitising entire BrowserStack, so service will be down for a while. We're on top of it and will keep …
John Leyden, 10 Nov 2014
Columns of coins in the cloud

March deadline nears for FAT, JUICY Euro Commish cloud service contracts

EU cloud service companies have until 5 March this year to bid for lucrative EU Commission contracts. The Commish tender call aims to secure about 2,500 virtual machines and 2,500TB of storage for up to four years. The plan is to enable EU institutions to use cloud-based IT services before the end of 2015. As yet, there is no …
Jennifer Baker, 13 Jan 2015
Comcast bill for Asshole Brown

How's this for customer service: Comcast calls bloke an A**HOLE – and even puts it in print

A Washington woman in the US has revealed how Comcast made her husband the butt of a joke – by changing his name to "Asshole" on their account. Journalist Christopher Elliott reports that Lisa Brown contacted him after a Comcast employee changed her hubby Ricardo's name on their records to "Asshole Brown" – as is clear in the …
Shaun Nichols, 29 Jan 2015

Remember the Aereo streaming TV service? Wasn't it COOL? Well, it's pretty much dead now

Embattled streaming TV service Aereo was dealt a fatal blow Thursday as a US judge barred the service from broadcasting live television streams. Judge Alison Nathan ruled in favor of the broadcasting companies looking to bar the service from showing their feeds to customers online, issuing a temporary injunction to block the …
Shaun Nichols, 24 Oct 2014
Amazon Web Services Workspaces

AWS pulls desktop-as-a-service from the PC

Amazon Web Services has made a significant enhancement to its Workspaces desktop-as-a-service service, by allowing support for Teradici's PC-over-IP protocol and “zero clients” that run it. Workspaces is a US$35 a month service that offers Windows Server 2008 re-skinned with the Windows 7 UI. Until today, consuming the service …
Simon Sharwood, 16 Oct 2014
VMwareJapan

VMware vaporises vCHS hybrid cloud service

VMworld 2014 A little secret: The Reg's stalwart team of sub-editors are no fans of VMware – because its practice of using two capitals for VMware but one capital for products like vSphere is the kind of thing that does their pedantic heads in. We're therefore not entirely sure how they'll react to news that VMware has changed the name of …
Simon Sharwood, 21 Aug 2014
Minority Report. Source: Twentieth Century Fox Home Entertainment

Cisco offers carriers adware-as-a-service for fun and profit

MWC 2015 Cisco has clouded up a new way to snoop on mobile users “combine network, user, and business intelligence … to realise business outcomes.” Announced at Mobile World Congress, Mobility IQ is a SaaS offering that the company says provides real-time information on Wi-Fi, 3G and LTE networks, covering network performance and user …
Azure icon

Azure turns on disaster recovery service

Microsoft has made a small-but-significant change to its Hyper-V Recovery Manager service. Now known as Microsoft Azure Site Recovery, the tool still enables Hyper-V users to automate backup of virtual machines and organises failover to a disaster recovery site. The important change is that Azure can now be used as the disaster …
Simon Sharwood, 20 Jun 2014

Yahoo! Japan! launches! service! for! the! dead!

Yahoo! Japan has launched a service called “Endings” designed to help you after you die. Endings is intended to let the dying set their affairs in order before they shuffle off this mortal coil. The service allows one to set up an automated message to email to up to 200 loved ones after you're gone. The email is triggered by a …
Simon Sharwood, 22 Jul 2014

Vulture 2 spaceplane tumbles onto BBC World Service

We invite Low Orbit Helium Assisted Navigator (LOHAN) fans to stick the kettle on, make a nice cuppa and enjoy a recent interview myself and Vulture 2 rocket motor wrangler Paul "Lord Shax" Shackleton did with Gareth Mitchell for the BBC World Service's Click. Good stuff, and we'd like to add that the Southampton Uni design boys …
Lester Haines, 18 Nov 2014
cloud

BizTalk-as-a-Service dog wags Microsoft's on-premises tail

Microsoft has signalled it will harmonise the feature set of the cloudy and on-premises versions of its BizTalk Server. Redmond's blogged announcement of the intention to have BizTalk Server and BizTalk Service may not look remarkable at first glance: hardly anyone jumps out of bed in the morning excited about their day working …
Simon Sharwood, 18 Aug 2014
PlayStation Vita

Sony SPILLS GUTS on OTT service, so far for PlayStations only

Analysis Sony has unveiled its widely expected PlayStation Vue OTT TV service, telling us everything we need to know except the most important part: the price. At present it is just a US phenomenon, which makes sense – if it can make it there it can make it anywhere. It is referred to as a cloud-based TV service and claims to reinvent …
Faultline, 17 Nov 2014

Microsoft improves Azure SQL Server cloud service, simultaneously makes it worse

Microsoft has announced improvements to its Azure SQL Database service, which offers a managed SQL Server database with patching and operating system maintenance handled automatically by the cloud service. At the Professional Association for SQL Server (PASS) summit currently under way in Seattle, Microsoft Data Platform VP T.K …
Tim Anderson, 06 Nov 2014
Downing Street road sign

Calls for probe of UK.gov's DOESN'T VERIFY ID service

Britain's opposition Labour party is calling on the government to urgently address its gaffe-prone identity assurance system "Verify" – the key component in getting citizens to use transactional digital services – or face an official investigation. The party made the recommendation for an investigation into the Government …
Kat Hall, 26 Nov 2014
Amazon founder and CEO Jeff Bezos

Amazon hopes FIRE STICK will light up its video service

Amazon hopes a new dongle will revive its flagging video ambitions. The Fire TV stick is essentially the same as Google’s Chromecast concept: a low cost HDMI dongle bundled with a taster of Amazon’s own entertainment service – and a miniature version of the Fire TV box 'n’ remote that it revealed in April. Both old box and new …
Andrew Orlowski, 28 Oct 2014
box_shifting_channel

VMware unleashes desktop-grade desktop-as-a-service service

VMware has flicked the switch on its Horizon DaaS (desktop-as-a-service) service. Virtzilla's service is based on Desktone, an outfit it acquired last year, and its schtick is that it allows customers to blend virtual desktops served from their premises with virtual desktops served from its cloud, an arrangement it talks up as …
Simon Sharwood, 11 Mar 2014
Sarcasm detector Simpsons

Oh, wow. US Secret Service wants a Twitter sarcasm-spotter

The US Secret Service wants to identify sarcastic tweeters from the serious in a bid that will surely cause its software to sink and buckle. A tender issued by the security agency sought a way to determine sentiment, identify influencers and section off those exercising the lowest form of wit across the twitter sphere. In what …
Darren Pauli, 04 Jun 2014

Listen: WORST EVER customer service call – Comcast is 'very embarrassed'

Audio Comcast has apologized to a subscriber who was subjected to a haranguing customer service call when he tried to cancel his account. Ryan Block, a VP of product at AOL and a former tech blogger, was moving home and taking the opportunity to scrap his Comcast service after nine years. The only problem was that the customer service …
Iain Thomson, 15 Jul 2014
VMware's monster VM

VMware fires up vCloud Disaster Recovery service

The main thing VMware has that its cloud rivals lack is a widely deployed, fundamental bit of data-center technology – its ESX hypervisor – and the virtualization company is beginning to play on this advantage with new products. The first of an expected salvo of services that use its ESX hypervisor came on Tuesday when the …
Jack Clark, 15 Apr 2014

HDS launches compute-as-a-service in Equinix bit barns everywhere

Hitachi Data Systems (HDS) has come up with a new way to keep selling hardware in the cloud age, by creating a compute-as-a-service service that will live in Equinix's 32-nation-strong bit barn network. HDS is most often characterised as a storage vendor and has offered storage-as-a-service for some years. The company also re- …
Simon Sharwood, 27 Oct 2014
Uber logo

Let down by a lousy UberX driver? They probably skipped the 'optional $65 customer service training course'

Amid complaints about some badly behaving drivers, you may not be surprised to hear that Uber's training course for cabbies is not only optional – it costs them $65 each to sit through it, apparently. A Forbes blog post claims the taxi app maker's bargain-basement UberX service charges drivers to take a class on providing good …
Shaun Nichols, 10 Oct 2014

Rise of the machines: Silicon Valley hardware store to deploy ROBOTS for customer service

A California hardware store has decided to bring everyone's dystopian nightmares to life by using robots to perform basic customer service. Home repairs chain Orchard Supply Hardware, a subsidiary of Lowe's, plans to trial a device dubbed the OSHbot, a mobile robot capable of fielding customer requests and guiding DIYers to the …
Shaun Nichols, 28 Oct 2014
Google Fiber

Google eyes business service in latest Fiber trials

Google is in the planning stages of a project to offer its Fiber internet service to businesses in northwest Kansas City, Missouri. Local paper The Kansas City Star said that the company is informing businesses in that area of city that they are eligible for a limited trial of the service, which will take place in coming months …
Shaun Nichols, 17 Apr 2014

IBM ponders least-cost cloud-brokering service after scoring patent

IBM has claimed a patent for “Routing Service Requests Based on Lowest Actual Cost within a Federated Virtual Service Cloud” that it says “automatically pools cloud computing resources from disparate cloud centers, enabling clients to improve performance and save money by reducing the amount of manual intervention needed to …
Simon Sharwood, 10 Dec 2014

Paragon Group consumes tits-up print house Service Point

Specialist print biz Paragon Group has acquired Service Point UK, saving the jobs of "more than" 400 staff less than a fortnight after it was placed into administration. Directors at loss-making Service Point, Michael Barton-Harvey and Clayton Lee, called in the receivers on 24 April, according to a filing at Companies House …
Paul Kunert, 06 May 2014

Woe, Daddy! GoDaddy customers wail as hosting service GOES TITSUP

Hosting outfit GoDaddy is suffering what appears to be a pretty widespread outage hitting website operators in the UK this morning. The company's own site was struggling to load at time of writing. A miserable message wrapped in a pink box on GoDaddy's support page coughs to a "known issue" with its hosting system. However, The …
Kelly Fiveash, 01 Sep 2014

Amazon, Twitter, launch #AmazonCart tweet-to-shop service

Amazon.com and Twitter have teamed up to allow shopping by tweet. The system works like this: if a tweet includes a link to a product you fancy at Jeff's B's Big Web Bazaar, simply reply to that tweet and add the hashtag "#AmazonCart". Jeff B's cunning software will then put the item into your Amazon.com cart. You'll need to …
Simon Sharwood, 05 May 2014

Toshiba floats enterprise cloud storage-as-a-service

Toshiba has entered the cloud storage game with a new enterprise-grade service designed to deliver SAN and NAS capabilities to cloud provider customers. The Toshiba Cloud Storage Array Service is being rolled out from March 1 with a focus on Quality of Service, even for huge data volumes. It’s based on the Virtual Private …
Phil Muncaster, 27 Feb 2014
HP and Shrek 2

Shrek-as-a-service: DreamWorks and Infosys team up

Here's an odd one: Indian outsourcer Infosys and Hollywood animation studio DreamWorks Animation have created a “strategic engineering partnership”. The deal looks to involve Infosys running its eye over the technology DreamWorks uses to make movies and figuring out how to commercialise it. The Indian company will “... deploy …
Simon Sharwood, 17 Nov 2014
cloud

HPCaaS experiment becomes commercial service

After 18 months of experimentation, UberCloud has launched a commercial service to help academic HPC users find cloud-accessible resources for their projects: a kind of HPC-as-a-service matchmaker. The project follows two lines of thought: although there's plenty of compute cycles already sitting on the cloud courtesy of Amazon …
Azure icon

Virtually yours: Microsoft unveils Windows-as-a-service

Microsoft has uncanned its desktop-a-service, giving mobile users a preview edition of Windows apps on the go. The software giant yesterday announced the pilot of Azure RemoteApp, previously codenamed Mohoro. It was announced in a slew of news from at the company's TechEd North America conference in Houston, Texas. The Azure …
Gavin Clarke, 13 May 2014
francis_maude_flames_evil

Pitchforks at dawn! UK gov's Verify ID service FAILS to verify ID

The UK government has been forced to defend its gaffe-ridden Identity Assurance scheme, dubbed "Verify", after a public beta version it released failed to work for some farmers who tried to register for a service using the new system. The Department for Environment, Food and Rural Affairs, which has been testing the tech …
Kelly Fiveash, 02 Nov 2014
A lamb

The Lambda that ROARED: Amazon unveils event-driven AWS compute service

Amazon upped the ante for application development on Amazon Web Services (AWS) on Thursday, with the launch of a new service that lets developers write event-driven code without having to manage any infrastructure. Dubbed AWS Lambda, the new offering allows developers to compose applications by writing functions that are …
Neil McAllister, 13 Nov 2014