Articles about Service

Australia Post goes a little bit grey with parcel forwarding service

One of the least-favourite activities of Australian online shoppers, working out who offers a safe and reliable international drop service, has become a bit easier after the national postal service Australia Post entered the market. The deliverators have decided to set up in competition with existing forwarders, at the same time …

Dimension Data launches backup-as-a-service service

There's a new backup-as-a-service player in town, in the form of South African services outfit Dimension Data. DiData has, like a few other large service providers, quietly created a cloud that offers most of the same elasticity as the big-name public clouds but is sold as part of engagements that run far deeper than the …
Simon Sharwood, 07 Feb 2014
Video

Verizon punches RED button on Redbox Instant video-streaming service

Verizon will shut down its Netflix competitor Redbox Instant on Tuesday, a mere year and a half after the firm first launched the video-streaming service in the USA. It's set to shut down permanently in a little over 48 hours from now, Verizon told subscribers. Redbox Instant said in a post on its website: Information on …
Kelly Fiveash, 05 Oct 2014
Beats Music The Sentence

Apple pitches record labels on cheaper music service

Apple is reportedly asking record labels to agree on a deal that will allow the iGiant to sell a cheaper streaming music service. According to a report by Re/Code citing company sources, the Cupertino iFlinger wants to lower the US$10/month price of the Beats Music service. To do so, and still turn a profit, Apple reportedly …
Shaun Nichols, 03 Oct 2014

BuzzGasm: Cloud Internet Of Stuff As-A-Service!

Infographic! We all love stuff, and now all stuff is a service on the Cloud Internet Of Stuff As-A-Service™! To see what tomorrow's connected future holds today, click on our amazeballs infographic and prepare to have your brains explode right out of your ears! Wow!!! Our Cloud Internet Of Stuff As-A-Service Infographic! ®
Google chrome logo

Google introduces Chromebook-control-freaking-as-a-service

Google's launched management-as-a-service for Chromebooks, as part of its ongoing efforts to make the browser-centric computers more attractive to business. Google's announcement of the new service blends a few new items and a few previously-announced business tools. Perhaps most useful among the new bits is a single sign-on ( …
Simon Sharwood, 09 Oct 2014
Amazon founder and CEO Jeff Bezos

Amazon rolls cloud and on-prem into single sign-on service

Amazon has revealed plans to tie AWS to customers’ Earth-bound Microsoft IT estates and infrastructure using a directory service. The cloud giant Wednesday unveiled the AWS Directory Service, which it said connects portions of its cloud to customers’ “existing, on-premises” directories. Amazon didn’t name Microsoft, but it didn …
Gavin Clarke, 22 Oct 2014

BrowserStack HACK ATTACK: Service still suspended after rogue email

Browser testing service BrowserStack has temporarily suspended its services while it recovers from a "hack attack" by someone apparently bent on discrediting the security of the widely used tool. "We did get hacked. Currently sanitising entire BrowserStack, so service will be down for a while. We're on top of it and will keep …
John Leyden, 10 Nov 2014

Remember the Aereo streaming TV service? Wasn't it COOL? Well, it's pretty much dead now

Embattled streaming TV service Aereo was dealt a fatal blow Thursday as a US judge barred the service from broadcasting live television streams. Judge Alison Nathan ruled in favor of the broadcasting companies looking to bar the service from showing their feeds to customers online, issuing a temporary injunction to block the …
Shaun Nichols, 24 Oct 2014
Amazon Web Services Workspaces

AWS pulls desktop-as-a-service from the PC

Amazon Web Services has made a significant enhancement to its Workspaces desktop-as-a-service service, by allowing support for Teradici's PC-over-IP protocol and “zero clients” that run it. Workspaces is a US$35 a month service that offers Windows Server 2008 re-skinned with the Windows 7 UI. Until today, consuming the service …
Simon Sharwood, 16 Oct 2014
VMwareJapan

VMware vaporises vCHS hybrid cloud service

VMworld 2014 A little secret: The Reg's stalwart team of sub-editors are no fans of VMware – because its practice of using two capitals for VMware but one capital for products like vSphere is the kind of thing that does their pedantic heads in. We're therefore not entirely sure how they'll react to news that VMware has changed the name of …
Simon Sharwood, 21 Aug 2014
Azure icon

Azure turns on disaster recovery service

Microsoft has made a small-but-significant change to its Hyper-V Recovery Manager service. Now known as Microsoft Azure Site Recovery, the tool still enables Hyper-V users to automate backup of virtual machines and organises failover to a disaster recovery site. The important change is that Azure can now be used as the disaster …
Simon Sharwood, 20 Jun 2014

Vulture 2 spaceplane tumbles onto BBC World Service

We invite Low Orbit Helium Assisted Navigator (LOHAN) fans to stick the kettle on, make a nice cuppa and enjoy a recent interview myself and Vulture 2 rocket motor wrangler Paul "Lord Shax" Shackleton did with Gareth Mitchell for the BBC World Service's Click. Good stuff, and we'd like to add that the Southampton Uni design boys …
Lester Haines, 18 Nov 2014

Yahoo! Japan! launches! service! for! the! dead!

Yahoo! Japan has launched a service called “Endings” designed to help you after you die. Endings is intended to let the dying set their affairs in order before they shuffle off this mortal coil. The service allows one to set up an automated message to email to up to 200 loved ones after you're gone. The email is triggered by a …
Simon Sharwood, 22 Jul 2014
cloud

BizTalk-as-a-Service dog wags Microsoft's on-premises tail

Microsoft has signalled it will harmonise the feature set of the cloudy and on-premises versions of its BizTalk Server. Redmond's blogged announcement of the intention to have BizTalk Server and BizTalk Service may not look remarkable at first glance: hardly anyone jumps out of bed in the morning excited about their day working …
Simon Sharwood, 18 Aug 2014
PlayStation Vita

Sony SPILLS GUTS on OTT service, so far for PlayStations only

Analysis Sony has unveiled its widely expected PlayStation Vue OTT TV service, telling us everything we need to know except the most important part: the price. At present it is just a US phenomenon, which makes sense – if it can make it there it can make it anywhere. It is referred to as a cloud-based TV service and claims to reinvent …
Faultline, 17 Nov 2014

Microsoft improves Azure SQL Server cloud service, simultaneously makes it worse

Microsoft has announced improvements to its Azure SQL Database service, which offers a managed SQL Server database with patching and operating system maintenance handled automatically by the cloud service. At the Professional Association for SQL Server (PASS) summit currently under way in Seattle, Microsoft Data Platform VP T.K …
Tim Anderson, 06 Nov 2014
Downing Street road sign

Calls for probe of UK.gov's DOESN'T VERIFY ID service

Britain's opposition Labour party is calling on the government to urgently address its gaffe-prone identity assurance system "Verify" – the key component in getting citizens to use transactional digital services – or face an official investigation. The party made the recommendation for an investigation into the Government …
Kat Hall, 26 Nov 2014
Amazon founder and CEO Jeff Bezos

Amazon hopes FIRE STICK will light up its video service

Amazon hopes a new dongle will revive its flagging video ambitions. The Fire TV stick is essentially the same as Google’s Chromecast concept: a low cost HDMI dongle bundled with a taster of Amazon’s own entertainment service – and a miniature version of the Fire TV box 'n’ remote that it revealed in April. Both old box and new …
Andrew Orlowski, 28 Oct 2014
box_shifting_channel

VMware unleashes desktop-grade desktop-as-a-service service

VMware has flicked the switch on its Horizon DaaS (desktop-as-a-service) service. Virtzilla's service is based on Desktone, an outfit it acquired last year, and its schtick is that it allows customers to blend virtual desktops served from their premises with virtual desktops served from its cloud, an arrangement it talks up as …
Simon Sharwood, 11 Mar 2014
Sarcasm detector Simpsons

Oh, wow. US Secret Service wants a Twitter sarcasm-spotter

The US Secret Service wants to identify sarcastic tweeters from the serious in a bid that will surely cause its software to sink and buckle. A tender issued by the security agency sought a way to determine sentiment, identify influencers and section off those exercising the lowest form of wit across the twitter sphere. In what …
Darren Pauli, 04 Jun 2014

Listen: WORST EVER customer service call – Comcast is 'very embarrassed'

Audio Comcast has apologized to a subscriber who was subjected to a haranguing customer service call when he tried to cancel his account. Ryan Block, a VP of product at AOL and a former tech blogger, was moving home and taking the opportunity to scrap his Comcast service after nine years. The only problem was that the customer service …
Iain Thomson, 15 Jul 2014

HDS launches compute-as-a-service in Equinix bit barns everywhere

Hitachi Data Systems (HDS) has come up with a new way to keep selling hardware in the cloud age, by creating a compute-as-a-service service that will live in Equinix's 32-nation-strong bit barn network. HDS is most often characterised as a storage vendor and has offered storage-as-a-service for some years. The company also re- …
Simon Sharwood, 27 Oct 2014
Uber logo

Let down by a lousy UberX driver? They probably skipped the 'optional $65 customer service training course'

Amid complaints about some badly behaving drivers, you may not be surprised to hear that Uber's training course for cabbies is not only optional – it costs them $65 each to sit through it, apparently. A Forbes blog post claims the taxi app maker's bargain-basement UberX service charges drivers to take a class on providing good …
Shaun Nichols, 10 Oct 2014

Rise of the machines: Silicon Valley hardware store to deploy ROBOTS for customer service

A California hardware store has decided to bring everyone's dystopian nightmares to life by using robots to perform basic customer service. Home repairs chain Orchard Supply Hardware, a subsidiary of Lowe's, plans to trial a device dubbed the OSHbot, a mobile robot capable of fielding customer requests and guiding DIYers to the …
Shaun Nichols, 28 Oct 2014
VMware's monster VM

VMware fires up vCloud Disaster Recovery service

The main thing VMware has that its cloud rivals lack is a widely deployed, fundamental bit of data-center technology – its ESX hypervisor – and the virtualization company is beginning to play on this advantage with new products. The first of an expected salvo of services that use its ESX hypervisor came on Tuesday when the …
Jack Clark, 15 Apr 2014

IBM ponders least-cost cloud-brokering service after scoring patent

IBM has claimed a patent for “Routing Service Requests Based on Lowest Actual Cost within a Federated Virtual Service Cloud” that it says “automatically pools cloud computing resources from disparate cloud centers, enabling clients to improve performance and save money by reducing the amount of manual intervention needed to …
Simon Sharwood, 10 Dec 2014
Google Fiber

Google eyes business service in latest Fiber trials

Google is in the planning stages of a project to offer its Fiber internet service to businesses in northwest Kansas City, Missouri. Local paper The Kansas City Star said that the company is informing businesses in that area of city that they are eligible for a limited trial of the service, which will take place in coming months …
Shaun Nichols, 17 Apr 2014

Paragon Group consumes tits-up print house Service Point

Specialist print biz Paragon Group has acquired Service Point UK, saving the jobs of "more than" 400 staff less than a fortnight after it was placed into administration. Directors at loss-making Service Point, Michael Barton-Harvey and Clayton Lee, called in the receivers on 24 April, according to a filing at Companies House …
Paul Kunert, 06 May 2014

Woe, Daddy! GoDaddy customers wail as hosting service GOES TITSUP

Hosting outfit GoDaddy is suffering what appears to be a pretty widespread outage hitting website operators in the UK this morning. The company's own site was struggling to load at time of writing. A miserable message wrapped in a pink box on GoDaddy's support page coughs to a "known issue" with its hosting system. However, The …
Kelly Fiveash, 01 Sep 2014
HP and Shrek 2

Shrek-as-a-service: DreamWorks and Infosys team up

Here's an odd one: Indian outsourcer Infosys and Hollywood animation studio DreamWorks Animation have created a “strategic engineering partnership”. The deal looks to involve Infosys running its eye over the technology DreamWorks uses to make movies and figuring out how to commercialise it. The Indian company will “... deploy …
Simon Sharwood, 17 Nov 2014

Amazon, Twitter, launch #AmazonCart tweet-to-shop service

Amazon.com and Twitter have teamed up to allow shopping by tweet. The system works like this: if a tweet includes a link to a product you fancy at Jeff's B's Big Web Bazaar, simply reply to that tweet and add the hashtag "#AmazonCart". Jeff B's cunning software will then put the item into your Amazon.com cart. You'll need to …
Simon Sharwood, 05 May 2014
francis_maude_flames_evil

Pitchforks at dawn! UK gov's Verify ID service FAILS to verify ID

The UK government has been forced to defend its gaffe-ridden Identity Assurance scheme, dubbed "Verify", after a public beta version it released failed to work for some farmers who tried to register for a service using the new system. The Department for Environment, Food and Rural Affairs, which has been testing the tech …
Kelly Fiveash, 02 Nov 2014

Toshiba floats enterprise cloud storage-as-a-service

Toshiba has entered the cloud storage game with a new enterprise-grade service designed to deliver SAN and NAS capabilities to cloud provider customers. The Toshiba Cloud Storage Array Service is being rolled out from March 1 with a focus on Quality of Service, even for huge data volumes. It’s based on the Virtual Private …
Phil Muncaster, 27 Feb 2014
A lamb

The Lambda that ROARED: Amazon unveils event-driven AWS compute service

Amazon upped the ante for application development on Amazon Web Services (AWS) on Thursday, with the launch of a new service that lets developers write event-driven code without having to manage any infrastructure. Dubbed AWS Lambda, the new offering allows developers to compose applications by writing functions that are …
Neil McAllister, 13 Nov 2014
Azure icon

Virtually yours: Microsoft unveils Windows-as-a-service

Microsoft has uncanned its desktop-a-service, giving mobile users a preview edition of Windows apps on the go. The software giant yesterday announced the pilot of Azure RemoteApp, previously codenamed Mohoro. It was announced in a slew of news from at the company's TechEd North America conference in Houston, Texas. The Azure …
Gavin Clarke, 13 May 2014
cloud

HPCaaS experiment becomes commercial service

After 18 months of experimentation, UberCloud has launched a commercial service to help academic HPC users find cloud-accessible resources for their projects: a kind of HPC-as-a-service matchmaker. The project follows two lines of thought: although there's plenty of compute cycles already sitting on the cloud courtesy of Amazon …

Netflix FREEZES prices for existing UK users to stop them quitting vid-streaming service

Netflix is hoping to retain its UK subscriber base by fixing its price tag for existing customers for two years, in a move designed to stop them abandoning the video-streaming service and its relatively small catalogue of films and TV shows. Meanwhile, the company has jacked up its prices to £6.99 for newcomers in Blighty. …
Kelly Fiveash, 09 May 2014
cable

Hackers' delight: Hotel cyber-cafe, er, business centers, apparently – US Secret Service

The US Secret Service has quietly warned hotels that malware slingers are increasingly targeting PCs in hotel business centers to harvest sensitive information. In a non-public advisory, obtained by investigative journalist Brian Krebs, law enforcement officials have arrested members of a criminal gang that is accused of …
Iain Thomson, 14 Jul 2014

Aereo presses pause on 'tiny antenna' TV-streaming service

TV-streaming biz Aereo suspended its services over the weekend, after the Supreme Court ruled last week that its operations breached US broadcasters’ copyrights, but the firm has vowed to fight on. In a letter to users on its website, Aereo chief and founder Chet Kanojia said that the firm was just “pausing services temporarily …

Snowden-inspired crypto-email service Lavaboom launches

Lavaboom, a German-based and supposedly NSA-proof email service, will go into private beta this week. Its mission is to spread the Edward Snowden gospel by making encrypted email accessible to all. Although it has been referred to in various parts of the interwebs as an heir to Lavabit, the now-defunct encrypted email service …
Phil Muncaster, 16 Apr 2014
Toilet

Relief when urine trouble becomes latest capacity-sharing service

Under-utilised-resource-sharing services were last year's darling in startup-land, with the likes of Uber and AirBnb feted for being jolly clever and making rather a lot of money for participants. The unused-capacity sharing concept has now gone down the toilet, literally, with the launch of a new outfit called Airpnp. Before …
Simon Sharwood, 04 Mar 2014
Ubuntu One logo

Ubuntu N-ONE: 'Storage war' with Dropbox et al annihilates cloud service

Linux distro biz Canonical is shutting down its Ubuntu One online file and music storage service. The cloud system offered 5GB of space per user account, and allowed Linux, Windows, Android and iOS devices to back up data to its servers. Users could buy a subscription to get additional space. But it was no match for rivals …
Shaun Nichols, 02 Apr 2014
Intel SSD 520

Intel puts fledgling internet telly service up for sale

Intel is reportedly asking for around $500m for the internet TV service it never quite managed to launch, OnCue. Those people with knowledge of the process let Bloomberg know that the online pay-TV service the chipmaker developed (before deciding it didn't want to get into internet telly after all) was up for sale. The sources …

Russian MP fears US Secret Service cuffed his son for Snowden swap

The US Secret Service has announced the arrest of a man accused of being "one of the world's most prolific traffickers in stolen financial information," touching off a diplomatic firestorm in the process. Roman Valerevich Seleznev, who goes by the online handle Track2, is accused of hacking into point-of-sale systems to steal …
Iain Thomson, 08 Jul 2014

MonkeyParking FLINGS AWAY San Francisco service

Embattled mobile app vendor MonkeyParking has suspended service in San Francisco under threat of legal action from City Hall. The company said that users in San Francisco would no longer be able to bid on parking spots through the mobile app. The move leaves Rome as the only city in which MonkeyParking currently operates. …
Shaun Nichols, 11 Jul 2014
Fifa 12

Comcast and EA said to be planning streaming games service

US cable giant Comcast is reportedly in talks with Electronic Arts about a streaming games platform. Reuters cited multiple sources familiar with the matter when reporting that the companies would collaborate to port EA games for the Comcast X1 cable box platform. According to the report, X1 subscribers would be able to get EA …
Shaun Nichols, 03 May 2014
VMware logo

VMware guzzles 'desktop-as-a-service' firm Desktone

VMware has slurped Desktone to add another "as-a-service" offering to its catalogue of virtualisation software. Desktone is apparently a "pioneer" of Desktop-as-a-Service and has "an advanced multi-tenant desktop virtualization platform for delivering Windows desktops and applications as a cloud service", according to VMware. " …

New Snapchat Snapcash service inspires amateur PORN STARS

The advent of Snapchat's new mobile micropayments system, Snapcash, has spawned a new business sector: users who are keen to get paid in cold hard cash for their amateur porn efforts. The Reg has found several wannabe blue movie stars who have offered to expose their most intimate parts in exchange for donations via Snapcash, …
Jasper Hamill, 24 Nov 2014

Wanted: a new IT service desk for up to 200 users. Nothing fancy

Readers' corner Reg commentard PaulW is looking to install a new IT service desk and is opening up to the wide audience that is The Register. He is "looking at something like Sysaid but ... suggestions would be appreciated." Just ramping up to look for a new Helpdesk/Service desk with the current employer. They have and homegrown Access based …
Drew Cullen, 05 Apr 2014