Articles about Serco

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Not-BT-Openreach' biz CityFibre sextuples pipeline

Cable-layer CityFibre has booked a six-fold increase in contracts during its first half of 2016, with £53.8m in the pipeline compared with £8.1m for the same period last year. New contracts signed in the period comprise 3,702 new customers, more than three times the total amount on the books in 2015 (1,110), and more than …
Kat Hall, 25 Jul 2016
Churchill on the roof of the Evening Standard building, 1938; Reference: Nemon Papers, NEMO 5/3; credit Churchill Archive

Serco stems its gigantic losses, shrinks 2015's to a mere £70m

Outsourcer Serco has stemmed the flow of its haemorrhaging profits, posting a loss of £69.4m in 2015, down from £991m last year. The outsourcer is currently in the middle of a major strategic turnaround. In a statement clearly channelling the spirit of his grandad, Winston Churchill, Serco chief exec Rupert Soames said: "Our …
Kat Hall, 25 Feb 2016
Dispatchers are vital to co-ordinating on the ground activities

Met Police hands £250m to CSC in IT outsourcing carve-up

The Met Police has handed £250m in contracts to CSC, part of its potentially risky plan to carve up large chunks of its IT in the hope that outsourcers can do a better job. The contracts are for a £155m end user computing deal to provide managed desktop services, storage over the next five years; and a £95m hosting deal to …
Kat Hall, 24 Feb 2016

Pay up, Lincolnshire, or your data gets it. Systems still down after ransomware hits

Exclusive The Register has learned that Lincolnshire County Council has been hit by ransomware, leading it to turn off all of its networks' computers yesterday. As reported yesterday, Lincolnshire County Council shut down all of its computers after an alleged 0-day attack began to spread throughout its systems. The Register has now …
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Met Police: Yes, outsourcing IT to Steria has 'risks'

The deputy commissioner of the Met Police, Craig Mackey, has acknowledged that the force's IT strategy, which includes slashing jobs in a mega outsourcing deal with Steria, is not without risk. Last year the Metropolitan Police announced it was cutting hundreds of jobs in a 10-year £216m mega deal with Sopra Steria, a cross- …
Kat Hall, 27 Jan 2016
Defeated-looking young man puts his head against table in front of laptop and pile of papers in conference room. Pic via Shutterstock

Lincolnshire council shuts down all IT after alleged 0-day breach

A 0-day security breach at Lincolnshire County Council has exposed locals' medical records, addresses, and bank details, claimed an anonymous tipster, though the council denies any data was stolen. The breach was reported by The Lincolnite, which stated "anonymous reports from inside the council" suggested a major breach of …

UK councils continue to run into the arms of Capita

IT service providers BT, IBM and Mouchel all took a double-digit hit on their share of the local government market over the last year as councils continue to run into the arms of Capita, according to research. Once again Capita reigned supreme as the primary supplier to councils, increasing its deals by 22 per cent to £658m, …
Kat Hall, 27 Jan 2016

3 continents, 8 countries and one cyber attack on a fake petrol company

Organisers are praising the success of a multi-nation exercise – hosted by the UK – that aimed to test response to serious cyber crime. Exercise Silver Shadow, which was run by the National Crime Agency (NCA)’s National Cyber Crime Unit (NCCU), funded by the Foreign and Commonwealth Office and supported by the Home Office, saw …
John Leyden, 15 Dec 2015

Serco slashes profit outlook thanks to call centre biz exit

Profits at outsourcing giant Serco are expected to plunge by almost 50 per cent next year to £50m next year, on revenue down 20 per cent to £2.8bn, according to a statement released today. The warning follows the loss of a number of key public sector deals which had previously contributed toward a sizeable chunk of its revenue …
Kat Hall, 07 Dec 2015
Dispatchers are vital to co-ordinating on the ground activities

Met at 'huge risk' of botching its Sopra Steria outsourcing contract

Plans by the Metropolitan Police to outsource its IT and shunt 445 staff out of the capital via a 10-year £216m mega deal with Sopra Steria present "huge risks", a report by London's spending watchdog has warned. Last month the force announced that from October 2016 its tech services will move over to the Shared Services …
Kat Hall, 30 Sep 2015
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Serco CEO Soames brags about £250m sale of BPO private sector biz

Scandal-hit Serco has finally resold its private-sector business process outsourcing (BPO) division to the previous private equity owner Blackstone for £250m, equating to a loss of £165m. The division consists of middle and back-office skills across customer contact, transaction and financial processing, as well as related …
Paul Kunert, 16 Sep 2015

UK flights CRIPPLED by system outage that shut ALL London airspace

All London airspace was closed to incoming and departing traffic for just under an hour on Friday afternoon due to a computer outage at the National Air Traffic Services – Blighty's air traffic control authority. According to the European Organisation for the Safety of Air Navigation, a machine failure resulted in all airspace …
Kat Hall, 12 Dec 2014
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Hungry Advanced Computer Software gets swallowed for £725m

Acquisition-hungry Advanced Computer Software (ACS) has itself been acquired by private equity firm Vista for £725m. Vin Murria, chief executive of the healthcare and biz management software and services firm, said the deal would help ACS move to its "next stage of its growth". She said: "ACS' value has grown from £32m to £ …
Kat Hall, 25 Nov 2014
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It's a bad day to be Serco's CEO... or an investor, come to that

Scandal-hit integrator Serco today issued its fourth profit warning of this fiscal and calendar year, confirmed a £1.5bn write-down and provision to cover to loss-making contracts and effectively exited private sector business process outsourcing. The financial markets reacted negatively, sending the company’s share price …
Paul Kunert, 10 Nov 2014
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CSC set for ANOTHER re-org but no redundancies involved

Re-arranging the UK deck chairs on good ship CSC is the strategy the integrator has chosen after shelving plans to make further redundancies, according to numerous sources. The US-owned business does not generally shy away from making redundancies, axing 750 people from its Brit operation in late April and parting company with …
Paul Kunert, 10 Nov 2014

Serco welcomes former CSC boss to run gov unit

Gardening leave is almost over for former CSC UK bigwig Liz Benison, who is set to rock up at Serco to run its Brit and European local and regional government division from the start of next month. As revealed by The Channel back in April, Benison was replaced at the CSC helm by ex-Cognizant veep Dr Sanjiv Gossain, at the same …
Paul Kunert, 08 Aug 2014

Serco issues shares to plug finance gap after profit warning

Serco is looking to plug the gap in its finances from weaker-than-expected results via a share placement estimated to haul in £100m worth of filthy lucre. This follows yesterday's latest profit warning and confirmation that long-standing CFO Andrew Jenner is to quit after 17 years of counting beans, once a successor is found …
Paul Kunert, 01 May 2014
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Hey, MoJ, we're not your Buddi: Brit firm abandons 'frustrating' crim-tagging contract

Talks between the UK Ministry of Justice and British firm Buddi for a new system to electronically tag criminals have broken down after Buddi's founder claimed the MoJ wanted a system that was a "figment of their imagination". Sara Murray, who is a member of business secretary Vince Cable's "entrepreneurs' panel", said in a …

Outsourcing giant Capita gets share boost from confident outlook

The London stock market was pleased by Capita's 14 per cent rise in annual profits (before tax) today, sending shares up almost six per cent in the first half of the day. Not only had the British outsourcing group pulled in more profits for fiscal 2013, it also said it was feeling pretty chipper about this year, after winning …

Big 20 cash hoovers: Slurp. Floop. Darn. Sluurrrp. Where's our public sector IT dosh?

Half of the top 20 software and IT services (SITS) suppliers to UK.gov saw their public sector biz decline last year as Cabinet Office Minister Francis Maude and his merry band of axemen waged war on the oligopoly. The names on the list collated by TechMarketView remains unchanged on a year ago but the proportion of revenues …
Paul Kunert, 21 Feb 2014
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UK.gov: NO MORE tech deals bigger than £100m. Unless we feel like it

Tech titans that grew fat off the public sector purse should take note that IT contracts worth £100m and over are to become a thing of yesteryear - according to the government. This is one of a number of "red lines" that the Cabinet Office published today, in new regulations that are designed to loosen the grip that hefty …
Paul Kunert, 24 Jan 2014
Prison window

Euro chief of scandal-smacked Serco leaves as cop probe continues

It is a case of out with the old and in with the er...old after Jeremy Stafford, the European boss at outsourcing giant Serco, got on his bike, leaving current UK COO Andrew White as his replacement. These are tough times for Serco, which is the subject of a probe by the Ministry of Justice and subsequently the Met into fraud …
Paul Kunert, 22 Nov 2013
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NAO: £4bn of gov work doled out to just 4 outsourcing giants

In spite of the Cabinet Office's tough talk about binning hefty suppliers whose performance is crappy, four outsourcing giants caught up in contractual issues have amassed £4bn of government business. The fabulous four include Capita, Serco, G4S and Atos, which collectively banked £1.05bn in profits globally in 2012. Between …
Paul Kunert, 12 Nov 2013
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Thought you didn't need to show ID in the UK? Wrong

One of the first things Britain's home secretary Theresa May did on taking office was to abolish the previous government’s identity cards scheme. But while she made ID cards history, she is in the process of extending Britain’s range of identity document checks. The "sample" UK ID card from the previous government's 2008 …
SA Mathieson, 06 Nov 2013
Prison window

UK fraud squad bends over Serco, G4S for 'phantom crims' probe

The UK's Serious Fraud Office (SFO) has launched a criminal investigation into contractors Serco and G4S after an audit allegedly suggested the companies were massively overcharging for the electronic tagging of offenders. Sources in government told The Guardian that the two firms billed Blighty for monitoring at least 18,000 …
Iain Thomson, 05 Nov 2013

Serco CEO walks the plank as firm fights off Ministry of Justice probe

The CEO at scandal-hit outsourcing monster Serco has quit as the company lifts the covers off its 'corporate renewal programme' designed to persuade the UK government that it's fit to manage public sector contracts. Back in August, Serco confirmed British cops are probing allegations over fraud related to its Prisoner Escort and …
Paul Kunert, 28 Oct 2013

UK.gov provider frees Microsoft partner TES from administration

Business process outsourcing firm Liberata IT Solutions, which is responsible for several large government contracts, has devoured Microsoft Gold partner Trinity Expert Systems (TES) in a pre-pack administration. This came after TES succumbed to pressing cash-flow issues. Coventry-based TES called in the receivers Deloitte …
Paul Kunert, 11 Oct 2013
The Register breaking news

'Unreliable, shambolic' ... a top CompSci prof slams Serco's UK crim tag tech

Updated The electronic tags used to keep tabs on criminals and suspects in the UK are "unreliable" - and the systems monitoring them are "shambolic". That's according to a dynamite report by Ross Anderson, a leading computer scientist. The University of Cambridge professor said he compiled his findings after he was called in as an …
John Leyden, 06 Sep 2013
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UK gov dials 999 over Serco prison escort fraud claims

Outsourcing giant Serco is being probed by the cops over allegations of fraud relating to its Prisoner Escort and Custody Services (PECS) contract with the Ministry of Justice. Under the terms of the contract, Serco is supposed to ferry defendants from prison to court on time and is measured against this. The suspected fraud …
Paul Kunert, 29 Aug 2013
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Opportunity knocks? Four jobs for your perusal

Promo Monday and time for our regular outing with reed.co.uk, The Register's UK recruitment partner. Four jobs are presented for your perusal. The Hood Group, a household insurance company headquartered in Southend, is hunting for a group IT director. Responsibilities include the successful delivery of software development, ensuring …
David Gordon, 24 Jun 2013

Capita bosses defend £30m migrant-poking IT deal with Border Agency

Outsourcing giant Capita's CEO has defended his company's £30m migrant-chasing contract with the UK Border Agency - and insisted it is not, as one MP delicately put it, "money for old rope". Paul Pindar, the London-headquartered plc's top boss, and two of his high-ranking lieutenants were told to justify the new four-year IT …
Anna Leach, 13 Feb 2013

Serco throws US in the clink for wrecking cash targets

Outsourcing behemoth Serco missed its targets for the first half of this year as "challenging" US conditions weighed down revenue. The IT company, which runs prison services in Britain and air traffic centres around the world, was still hoping in May to achieve six per cent growth in sales year-on-year for the first half of …
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Capita IT Services second-in-command Hewitt leaves today

Capita IT Services has told its workforce that operations director Russ Hewitt – the man in charge of the Unity cost cutting and change programme – is leaving today. Unity was designed to help the integrator-cum-reseller navigate the perilous economic situation in the UK during 2012 including freezing bonuses and pay, reforming …
Paul Kunert, 27 Jul 2012
The Register breaking news

Serco ate our IT supplier: Now what? – London boroughs

IT services relationships at the London tri-borough group of Westminster, Hammersmith and Fulham and Kensington and Chelsea are likely to become more complex following the acquisition of Westminster's IT supplier Vertex by Serco. Serco said the acquisition last week, for £55m, brings it additional skills and capabilities to …
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Health dept puts off NHS 111 helpline roll-out for 6 months

The government has extended the deadline for the roll-out of NHS 111 to make sure areas have enough time to plan for the service. The announcement follows criticism of 111 by the British Medical Association and other unions, as well as pressure from clinical commissioning groups (CCGs) and private firms. In a letter to CCGs ( …
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Serco gulps more gov contracts with VDS gobble

Services and systems colossus Serco has taken charge of more government contracts by buying out Vertex Public Sector's data division: Vertex Data Science (VDS). Serco splashed £55.5m in cash on the division - bringing in 3,000 employees and scooping its meaty government contracts, including administering child maintenance grants …
Anna Leach, 11 Jun 2012
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NHS helpline 'won't be cost-effective' to taxpayers - Capita

Capita has expressed concerns over the tender process to provide a replacement service for NHS Direct – following a report that it had withdrawn from the bidding. Another private sector government service provider, Serco, has already confirmed that it took an internal decision not to bid in the multi-million pound replacement …
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Serco close to flogging UK defence nuke tech biz

IT outsourcing monster Serco is locked in talks with engineering consultancy and project management services outfit Amec to sell its Technical Consulting Services biz. The unit provides consulting and project services including IT to the UK civil and defence nuclear markets, turning over in the region of £70m last year. Cost- …
Paul Kunert, 23 May 2012
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Cost-cutting Serco says UK economy improving

IT outsourcing behemoth Serco Group says the outlook for the UK economy is decidedly brighter as the nation feels its way through the economic gloom. The services player reckons it is on track to meet 2012 targets with sales in the first half expected to grow 6 per cent, due to acquisitions made last year. In a steady-as-she- …
Paul Kunert, 14 May 2012
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£575m school IT bonanza showers Capita, RM, 16 others

A Department for Education (DfE) framework agreement worth £575m has been awarded to 18 suppliers. Schools, colleges and other education services will be able to use the framework to obtain information management services, according to the Official Journal of the European Union. Learning services, including ICT service-managed …
The Register breaking news

Gov websites' value not at all clear despite trimming

The government has failed to routinely measure the benefits of its main portals - the Government Gateway, Directgov and Business.gov - which together have cost £90.3m over the past three years, says the National Audit Office (NAO). In its report titled Digital Britain One: Shared infrastructure and services for government online …
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Defra gives IBM 21% MORE dosh this year

IBM has increased its dominance of the Department for Environment, Food and Rural Affairs' (Defra) budget, after a 21 per cent increase in its income from the department. The firm now receives nearly a quarter of Defra's £398.7m spending with external suppliers. Defra paid the firm £99.1m in 2010-11, according to figures …
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DWP cuts spending with top IT supplier HP by 4%

The Department for Work and Pensions has cut spending in 2010-11 with HP and BT, but increased it with Atos Origin. HP Enterprise Services remains the Department for Work and Pensions' (DWP) second largest supplier, despite a drop in the government's spending with the firm. It received £629.4m in 2010-11, according to figures …
The Register breaking news

Dozens of firms vie for £1bn crim tagging contracts

Ministers are preparing for a massive expansion in electronic tagging of offenders, with private security companies being invited to bid for more than £1bn worth of contracts in October, reports the Guardian. The use of electronic tagging has grown rapidly since it was first used in 1999 by courts in England and Wales to enforce …
The Register breaking news

Home Office faces £500m demand in e-Borders sacking

Raytheon and the Home Office are in talks as the department tries to stop the company suing for unfair breach of contract over its sacking from the e-borders programme last year. At the time, the e-borders agency said it had no confidence in the company. Immigration minister Damian Green said: "The government is determined to …
John Oates, 25 Aug 2011
The Register breaking news

Boris-Bike firm penalised by £5m over system hiccups

Transport for London is witholding £5m in payments to Serco, the company behind the capital's bike rental scheme. TfL is unhappy that problems with the back-end system have seen users overcharged. It has given Serco a timetable to fix problems, according to the Beeb, and is witholding the money because of missed targets. It is …
John Oates, 09 Jun 2011
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DfT spends £196m with IBM

IBM took five per cent of the money spent by the Department for Transport with its 100 biggest suppliers in 2009-10. Figures released by the department in response to a Freedom of Information request from Kable show that the technology company came second on its supplier list after construction firm Balfour Beatty. Genesys …
Kable, 14 Dec 2010
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Brave new Boris-bikers banjaxed by broken boxes

Admittedly it is -2 degrees with flurries of snow in London today so hiring a Boris Bike is probably the farthest thing from anyone's mind, but the launch of the hire bike scheme for non-registered users today has been hit by another Serco system failure. Teething problems at launch delayed the opening of the system to all but …
John Oates, 03 Dec 2010
The Register breaking news

Boris bikes for all from next week

Transport for London's Boris bikes will be available for tourists and other casual users from next week. boris bike From next Friday you will be able to hire a Boris bike without being a registered member of the scheme. You'll need to swipe a Visa or Mastercard credit or debit card at any of the central London docking …
John Oates, 24 Nov 2010
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DfE spent £113.8m with Capita last year

Capita Business Services took 24 per cent of the money spent by the Department for Education in 2009-10 with its 100 largest suppliers. Figures released to Kable under Freedom of Information by the department show that the outsourcing company topped its supplier list, with Capgemini coming second with £33.9m of spending in 2009- …
Kable, 23 Nov 2010