Articles about Salesforce

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Mark Zuckerberg and the $3bn cash fling: He's not your father's tech kingpin

Lou Gerstner, Ray Noorda, Lew Platt. Remember them? Ever even heard of them? Anybody with a memory or knowledge of the tech industry will know them as former, if anonymous, leaders of IBM, Novell and Hewlett-Packard. Newbies and the average person outside tech won’t without a quick Google. I recently visited the London …
Gavin Clarke, 27 Sep 2016

Salesforce Einstein: Enterprise AI breakthrough, or CRM Clippy?

Salesforce has unveiled Einstein, a deep learning platform it hopes will form the foundation of all of its future SaaS offerings. Touting years of development and hundreds of millions of dollars in both in-house development and acquisitions, Einstein will be baked into pretty much every major product Salesforce offers. …
Shaun Nichols, 18 Sep 2016
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HP Inc dumps Salesforce, adopts Microsoft's cloudy CRM

Microsoft's customer relationship management cloud is well-regarded, but most of the noise in the field is made by and about Salesforce and Oracle. But Redmond now has bragging rights over both, as it's revealed HP Inc has signed up for its Dynamics service for “CRM solution for our direct selling, partners and service”. …
Simon Sharwood, 13 Sep 2016
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Deal delays and exchange rate woes batter Salesforce

Salesforce has blamed currency fluctuations and deferred deals in the US for hitting its business. The cloudy CRM provider on Wednesday reported revenue growth of 25 per cent year on year to $2.04bn for Q2, turning a year-ago $852m loss into a $229m profit. Income per dilute share was $0.33, compared to $0.00. Deferred …
Gavin Clarke, 1 Sep 2016
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Summer of Salesforce: CRM cloud swallows tiny pattern-recog firm

Salesforce has made its second acquisition of the month, and its fourth since June. The CRM-as-a-service player is buying business analytics provider BeyondCore for an undisclosed sum. BeyondCore examines data sets using pattern-recognition technology using a set of patented algorithms that combine machine learning and …
Gavin Clarke, 16 Aug 2016
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Salesforce's US$582m giggle: It buys cloud collaboration biz Quip

Salesforce has decided there's money in boring stuff: it's bought into office productivity with the acquisition of document/spreadsheet collaboration outfit Quip. That purchase means the cloudy CRM vendor is trying a move that's failed many times before, namely trying to find a profitable niche for a Microsoft Office …

Salesforce's data-losing NA14 instance is still a bit naughty

Salesforce.com's troubled NA14 instance has had another brownout, by our count the third in recent weeks. You might remember the N14 instance because it lost data back in May, after an exotic series of failures that led to an eleven-hour outage. Now the instance is wobbling again: Salesforce reported that on Wednesday the …
Simon Sharwood, 28 Jul 2016
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EMC insiders say Salesforce has ordered $75m of its kit

EMC landed a punch on behalf of tech's old guard after it won a $75m deal to furnish Salesforce with shiny new on-premises storage hardware, sources have claimed. Salesforce last month took infrastructure services away from its cloud server staff and put them into the hands of AWS in a contract valued at $400m. But company …
Paul Kunert, 26 Jul 2016
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Salesforce bins all Android phones bar Nexii and Galaxies

Cloud darling Salesforce is upsetting end users by giving its Salesforce1 supported devices list a number-one haircut. While it doesn't bite until 2017, the end-of-life list hacks out all Android devices except a handful of Samsung and Nexus machines. Salesforces' announcement says: “Salesforce will no longer provide …
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Microsoft and Salesforce strike up Lightning-Outlook love

Microsoft’s Outlook email client has had a Lightning makeover for Salesforce’s CRM. The companies on Tuesday announced Lightning for Outlook, integrating Microsoft’s popular email client with Salesforce’s new-ish CRM. Lightning is the HTML5-edition of Salesforce’s as-a-service platform and UI announced in October 2014. …
Gavin Clarke, 28 Jun 2016
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Why everyone* hates Salesforce's Marc Benioff

Opinion Technology has been replacing men with machines for over 200 years. It’s a good thing, except for the men and women whose jobs get replaced. We laugh at the Luddites who sought to destroy power looms and frames in the 1810s. We thrill to Mary Shelley’s story from that same decade, of science as a malevolent force creating …
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Salesforce's data centre team 'fought' AWS cloud outsourcing

Analysis Salesforce’s cloud server staff, those behind its flagship SaaS cloud, fought tooth and nail against their employer’s embrace of Amazon’s cloud. Marc Benioff, Salesforce’s chief executive puffed last week he had a “great meeting of minds” with Amazon’s Jeff Bezos on embracing AWS. Salesforce has chosen AWS to power its core …
Matt Asay, 3 Jun 2016
Marc Benioff of Salesforce. Pic: Techcrunch

Salesforce slurps up Demandware for $2.8bn

Cloudy CRM biz Salesforce has slurped up e-commerce provider Demandware for $2.8bn (£1.9bn) in a bid to broaden its portfolio. Salesforce has rarely turned a profit in its last 17 years, preferring to prioritise growth - a strategy its newest acquisition will reinforce. For its full-year ending January 31, Salesforce posted $ …
Kat Hall, 1 Jun 2016
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Two weeks ago Salesforce had an outage. Now it's outsourced to AWS

Fresh from its embarrassing data loss incident in North America, Salesforce has announced it will start to run some of it software in Amazon Web Services. Sales Cloud, Service Cloud, App Cloud, Community Cloud, Analytics Cloud and more will soon run in AWS bit barns. Heroku, Marketing Cloud Social Studio, SalesforceIQ, and the …
Simon Sharwood, 26 May 2016
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Salesforce slaps UK Enterprise customers with 40% price hike

British Salesforce customers have been disproportionately hit by a price hike of the cloudy business' enterprise CRM system. The price for its Lightning Enterprise Edition software in the US increased by 20 per cent to $150 (£103) per month, while in Blighty prices rose 41 per cent to £120. One customer got in touch with The …
Kat Hall, 23 May 2016
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Salesforce claims 'record' quarter record at Oracle and SAP's expense

Salesforce has claimed its “best ever” year opening - at the expense of Oracle and SAP - while committing a growing portion of its cloud to AWS. The SaaS provider bounced back into the black for the first three months of 2016, its fiscal 2017, reporting net income of $38m. Revenue was up 26.8 per cent to $1.91bn, leaving …
Gavin Clarke, 19 May 2016
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Salesforce cutting ties to Larry Ellison's database?

Salesforce is working to cut its dependency on Oracle with a project called Sayonara. The cloud-CRM provider’s project is reported to be headed by former Microsoft software architect Pat Helland who co developed Microsoft’s Bing search engine. Helland worked on Bing’s Cosmos – a multi-tenanted architecture of massively …
Gavin Clarke, 16 May 2016

Salesforce parks its planned IoT cloud on... shocker! AWS

In a major break from the past, Salesforce is turning to an outside supplier to run a portion of its cloud. The CRM-as-a-service provider has asked Amazon’s Web Services to deliver the plumbing for its latest planned service – an Internet of Things Cloud. Announced in September 2015 and due by the end of this year, Salesforce …
Gavin Clarke, 11 May 2016

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