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Articles about Root Cause

WD unborks MYSTERY My Cloud borkage

WD has issued an update to its My Cloud, My Book Live and Mionet outage, saying Mionet customers may still be facing problems. The root cause is still not understood. Here's the text: Update: April 7, 2014 @ 9:30PM PST As of April 3, remote access to My Cloud and My Book Live personal cloud storage has been re-established. If …
Chris Mellor, 08 Apr 2014
New telstra logo

Telstra scrambles to fix voice

Telstra is scrambling to overcome an outage that ABC Radio is reporting has affected “tens of thousands” of business voice services nationwide. The outage affects customers of Telstra's Digital Business service. Digital Business is a range of bundles covering both broadband connection and telephony. At the time of writing, a …
closed_sign shut down under collapsed liquidation

'Planned maintenance' CRIPPLES nearly HALF of all Salesforce instances in Europe, US

Botched network maintenance has been blamed for a huge crash at Saleforce’s data centres, taking out customers’ CRM and data services across the US and Europe. Seven of Salesforce’s 17 North American instances and two out of four in EMEA went down. Servers started dropping out just before 2am UTC on 15 November, with outages …
Gavin Clarke, 15 Nov 2013
Ubuntu RHS teaser

Ubuntuforums.org cracker promises no password release

“Sputn1k_”, the entity held responsible for stealing 1.8m passwords from ubuntuforums.org, appears to have reassured the world s/he doesn't plan to do anything bad with the credentials. Someone or something using the Sputn1k_ name used Twitlonger to post the following missive: “You can stop worrying about your passwords. Yes, …
Simon Sharwood, 23 Jul 2013
Twitter Storm, credit Wikimedia

Fasthosts goes titsup after storm-induced power outage

Gloucester-based Fasthosts appears to have been a victim of the storms battering the UK over the weekend, after it was struck dumb by a power failure that knocked its service offline for much of Saturday (4 January). The company, which was still busily restoring its servers into Sunday morning, told customers that it had …
Kelly Fiveash, 06 Jan 2014

'Database failure ate my data' – Salesforce customer

An apparent database corruption is being blamed for nearly five hours of severe disruption for Salesforce customers last week. Users running their applications on Salesforce’s EU3 instance experienced blackouts and intermittent service between 6.21pm and 11.36pm on 5 August. Salesforce at the time promised customers a "detailed …
Gavin Clarke, 15 Aug 2013

Amazon cloud goes down in Northern Virginia

Amazon's mammoth compute cloud experienced problems on Friday, disrupting the constellation of sites that depend on it, such as Heroku. The faults in the company's Northern Virginia US-EAST-1 data center cluster were spotted by Amazon at 7:32am Pacific Time, and as of the time of writing they were still experiencing problems. …
Jack Clark, 13 Sep 2013
EE 4G banner

EE rolls out Brightbox fix... but it WON'T stop packet sniffers, DNS meddlers – infosec bod

EE is rolling out an update to its BrightBox routers to fix a series of vulnerabilities which allowed hackers to access the devices by a simple copy and paste operation. Scott Helme, the security researcher who first discovered the flaws, told El Reg the latest update resolves two of the three most serious problems he found. …
John Leyden, 07 Feb 2014

Revealed: How Microsoft DNS went titsup globally on Xbox One launch day

Microsoft's major outage last week was caused by a policy rollout that derailed its own DNS servers – a blunder that also downed some of the tech giant's internal services. The outage hit on Thursday, during which key websites such as Xbox.com and Outlook.com were knocked over, connectivity to the Office 365 online software …
Jack Clark, 25 Nov 2013

Bug kills Intel gig-E controllers

Star2Star CTO Kristian Kielhofner has identified a buggy implementation the Intel 82574L Ethernet controller that makes some kit subject to a “packet of death” that hangs the port receiving the packet. His lengthy description of the discovery of the bug is at his personal blog, here, but it boils down to this: with the right …

Spies and crooks RAVAGE Microsoft's unpatched 0-day HOLE

Both cybercrooks and cyberspies have seized on a recently discovered and as-yet-unpatched Microsoft vulnerability to run attacks. Hackers have seized on the zero-day vulnerability, starring a buggy Microsoft graphics component, to run attacks featuring malicious Word documents. Microsoft issued a temporary workaround last week …
John Leyden, 08 Nov 2013

Microsoft coughs up compensation for Azure cloud cock-up

Microsoft has vowed to compensate users of its Azure cloud after an expired SSL certificate took the service offline. Victims of the Blue Sky of Death, which lasted 12 hours, will get credits as per their service-level agreement (SLA), the Redmond giant confirmed on its website. Windows Azure was knocked offline globally …

Users rage as Fasthosts virtual servers go titsup... again

Webhosting company Fasthosts has been hit by a severe outage that has seen the collapse of its virtual servers. The systems fell down early this morning and even though engineers worked frantically to restore services, some users are still reporting problems. In an announcement on its website at 9.36 BST, Fasthosts said: "A …
Jasper Hamill, 12 Jun 2013
The Register breaking news

Obama faces off China's prez: We can't be pals with all this cyber-theft

US President Barack Obama took his Chinese counterpart Xi Jinping to task over the weekend for the Communist state's alleged swiping of American intellectual property. White House national security advisor Thomas Donilon told reporters that the president had gone over the issue of cyber-espionage and the digital theft of …
The Register breaking news

Microsoft still reviving Azure SQL Reporting after MONDAY FAIL

Four days have passed since a "procedural operations error" downed Azure SQL Reporting in Microsoft's East US data center, and Redmond is still trying to restore customer data. After saying on Thursday that full restoration from Monday's fail would have occurred by Friday, the recovery date has slipped again, according to …
Jack Clark, 15 Feb 2013
The Register breaking news

Ofcom fines TalkTalk AGAIN - a whopping £750k over 'abandoned calls' gaffe

Ofcom has once again fined telco TalkTalk, after the company swamped potential customers with silent calls. It now has to pay £750,000 for failing to comply with UK law. The ISP was hit with a massive £3m penalty from the communications watchdog in 2011 for wrongly billing tens of thousands of customers for services they never …
Kelly Fiveash, 18 Apr 2013
The Register breaking news

Boeing 787 fleet grounded indefinitely as investigators stumped

Boeing's flagship fleet of 787 Dreamliner aircraft will be grounded for the foreseeable future after a preliminary report from the National Transportation Safety Board (NTSB) said the cause of two battery fires had yet to be found, and that Japanese investigators are similarly baffled. "We have not ruled anything out as a …
Iain Thomson, 25 Jan 2013
The Register breaking news

Lloyds TSB, Halifax tech stumbles into the cold, goes titsup for hours

Lloyds TSB and Halifax saw their faster payments system fall down yesterday morning after a computer problem at the weekend stretched into the beginning of the week. The Faster Payments System processes payments within a few hours instead of the next day turnaround required to clock transactions over older systems. According to …
Anna Leach, 22 Jan 2013
The Register breaking news

VPS.net cloud hoster has a hiccup

Customers of cloud hoster VPS.net are having problems, after a routine SAN upgrade went wrong and forced a haphazard equipment migration in the company's Chicago data center. Several days ago, a SAN within the company's Chicago facility started to have intermittent iSCSI connectivity, so VPS.net replaced its networking stack. …
Jack Clark, 06 Mar 2013
Sign outside the National Security Agency HQ

NSA to world+dog: We're only watching 1.6% of internet, honest

The US's National Security Agency (NSA) has issued a document titled The National Security Agency: Missions, Authorities, Oversight and Partnerships (PDF) that explains some of its operations - and includes a claim it “... touches about 1.6 per cent... “ of daily internet traffic and “...only 0.025 per cent is actually selected …
Simon Sharwood, 12 Aug 2013
The Register breaking news

Xbox Live gamers blown offline by 'Virgin Media routing balls-up'

An unknown number of Virgin Media customers have been locked out of Xbox Live due to unconfirmed reports from users suggesting that routing issues are affecting the telco. The Register has asked VM and Microsoft – which owns Xbox – to explain what had caused the service to go titsup for some users since at least the early hours …
Kelly Fiveash, 25 Sep 2012
The Register breaking news

Amazon web services back up and running

Amazon has finally resolved the lingering issues from the outage last weekend, but the root cause of the power failure has yet to be determined by energy provider ESB Networks. The web giant said at the time that lightning had struck a transformer in Dublin on Sunday, which knocked out all power provision including the back-up …
Paul Kunert, 12 Aug 2011
The Register breaking news

Tumblr and Google App Engine down as US traffic plummets

There are a fair few people cursing their displays and tablets this morning after a series of outages took down Google's App Engine, as well as the Tumblr blogging site and a host of smaller operators. "Early this morning App Engine began experiencing slow performance and dropped connections," a spokeswoman told El Reg via email …
Iain Thomson, 26 Oct 2012
Boeing 787 battery fire

FAA grounds Boeing's 787 after battery fires on plastic planes

The US Federal Aviation Administration (FAA) has grounded all Boeing 787 Dreamliners over fears that its lithium-ion batteries are unsafe, after they were linked to two aircraft fires in the space of ten days. "The battery failures resulted in release of flammable electrolytes, heat damage, and smoke on two Model 787 airplanes …
Iain Thomson, 17 Jan 2013
The Register breaking news

Olympics security cockup down to software errors - report

A computer software failure caused the security fiasco at the Olympics, the Independent on Sunday has said, after talking to insider sources at security contractor G4S. G4S defaulted on their Olympic security contract two weeks before the start of the games, meaning that 3500 members of the armed forces have been drafted in to …
Anna Leach, 16 Jul 2012
The Register breaking news

One year on, SSL servers STILL cower before the BEAST

The latest monthly survey by the SSL Labs project has discovered that many SSL sites remain vulnerable to the BEAST attack, more than a year after the underlying vulnerability was demonstrated by security researchers. BEAST is short for Browser Exploit Against SSL/TLS. The stealthy piece of JavaScript works with a network …
John Leyden, 18 Oct 2012
The Register breaking news

Microsoft probes IE8 dll AWOL hell

Microsoft has said it is investigating a niggling problem with an Internet Explorer 8 update that's disabling a number of Windows XP machines. Admins and users are reporting here that after they installed an IE8 patch on PCs running Windows XP the machines were unable to boot Microsoft's browser. One Reg reader contacted us to …
Gavin Clarke, 14 Feb 2012
Tools

A sysadmin always comes prepared: Grasp those essential tools

We have prizes up for grabs. The first 30 people to sign up for a GFI Cloud free trial and add two or more devices to the console get a limited edition T-shirt from The Register. All signs ups that add two or more devices before this competition ends will be entered into a draw to win a 10-user licence of GFI Cloud’s AntiMalware …
Trevor Pott, 20 Mar 2014
The Register breaking news

Startup decloaks, rolls out cloudy security 'conductor'

Security startup NetCitadel is tackling the problem of automatically applying security policies across physical and virtual environments with a cloud-based approach. NetCitadel's OneControl Security Orchestration Platform enables the application of network security policy changes across cloud, virtual and physical environments …
John Leyden, 30 Jan 2013

Virtual server farm goes titsup TWICE in a month

UK hosting firm Fasthosts has suffered its second outage in a couple of weeks as its virtual private servers went down on Sunday afternoon. According to Reg readers, the VPS service had already gone offline on October 31 for around 30 hours and has now been down since yesterday afternoon. Fasthosts system issues page on their …
Chronometer

Don't be shy, vendors: Let's see those gorgeous figures

One of the frustrations when dealing with vendors is actually getting real availability figures for their kit. You will mostly get generalisations, such as "it is designed to be 99.999 per cent available" or perhaps "99.9999 per cent available". But what do those figures really mean to you and how significant are they? Well, 99. …
StorageBod, 11 Feb 2013

RIM: 'Faulty switch took out faulty-switch-proof network'

Blackberry bosses held a short press conference at 10am EST (15.00 GMT) today to calm investors, answer media questions and shed (a little bit) more light on the faulty switch that caused the three-day service outages across the UK, Europe, Africa and Latin America. RIM’s co-CEOs Jim Balsillie and Mike Lazaridis, as well as …
Anna Leach, 13 Oct 2011
Three monkeys

WAR ON PORN: UK flicks switch on 'I am a pervert' web filters

Prime Minister David Cameron will today gaily announce that Brit adults will be forced to ask their ISP for permission to view web grumble flicks. The system will also ensure people typing in "abhorrent search terms" for stuff online will receive a "warning" along with some helpline numbers - although a former child protection …
Jasper Hamill, 22 Jul 2013
VMware logo

VMware sucks server and app logs into vCenter control freak

Server virtualization juggernaut and cloud builder and parts supplier VMware is bolting more capabilities onto its vCenter management tools with the launch of a new module called Log Insight. As the name suggests, vCenter Log Insight is designed to ingest and analyze the operational data that is generated by servers, storage …

'Leap year' bug drives TomTom satnav users up the wall

TomTom's satnavs have been caught out by a "leap year bug" this week which has caused the company's GPS receivers to suddenly stop working, driving users crazy. The company coughed to the flaw this morning, posting a public confession and telling satnav owners that an update may be necessary to fix the problem. "Since Saturday …
Caleb Cox, 03 Apr 2012
The Register breaking news

Natwest, RBS: When will bank glitch be fixed? Probably not today

On the fourth day of a IT systems choke-up that has left customers unable to access money and in some cases unable to buy food or travel, Natwest and RBS – which both belong to the RBS group – still have no idea when the issues will be fixed. A spokesperson said the banking group had been working overnight to fix the problems …
Anna Leach, 22 Jun 2012

Symantec update killed biz PCs in three-way software prang

Symantec has apologised after an update to its security software sparked repeated crashes on enterprise Windows XP machines. The antivirus giant withdrew the misfiring definition update, issued on 11 July, hours after problems first appeared, releasing a revised update the next day. No new issues have been reported since this …
John Leyden, 16 Jul 2012
fingers pointing at man

Microsoft stumps up titsup Azure cloud compo

Microsoft has confirmed to El Reg that it will cough up service credits for customers walloped by the recent Azure outage. Under its T&Cs, Redmond offers financially backed service level agreements (SLAs) covering its cloud portfolio, and previously dished out credit notes to BPOS users for a seven-hour blackout in the summer. …
Paul Kunert, 07 Mar 2012

Never mind fat-bellied tech titans, give enterprise upstarts a chance

In the IT world, momentum is everything. The past few months of talking to various start-ups have been an eye-opener for me; but none so much as talking to Bill Karpovich of Zenoss. Zenoss's story reflects one I've heard from many other start-ups of late; they have great software and are growing rapidly, but there's always that …
Trevor Pott, 16 Nov 2012

EMC drops secret cash wad on Canadian software firm

EMC is on the acquisition trail again, if it ever really stepped off it. The latest target was Watch4net, a Montreal-based supplier of performance management software for undisclosed wads of cash. Watch4net is privately owned and was founded in 2000, with offices in Montreal, London, England, Munich and Toronto. Its software …
Chris Mellor, 01 Jun 2012

RBS must realise it's just an IT biz with a banking licence

Banks need to start thinking of themselves as IT companies, said David Chan of City University London. "A senior banking technologist has said to me: 'A retail bank is nothing but an IT company with a banking licence'," Chan told The Reg. "While this may seem extreme, when one looks at the economics of any retail bank, it is …
Anna Leach, 01 Aug 2012
cable

Experts: RSA weak keys flaw restricted to network devices

Flaws in the way some of EMC's RSA security division encryption keys are generated are down to a weakness in generating random numbers that's restricted to network devices rather than digital certificates on websites, according to both RSA and cryptographic researchers. After analysing 7.1 million keys, cryptography researchers …
John Leyden, 21 Feb 2012
channel

Office 365, Hotmail and SkyDrive hit by outage

A new month and another outage for Microsoft's Office 365 cloud service. This time it had company as Hotmail and SkyDrive were also downed by the same DNS (Domain Name System) issue. Luckily for Europe, outages started in the middle of last night when most of us were tucked up in bed – 4am GMT and lasted for around three-and-a- …
Paul Kunert, 09 Sep 2011
The Register breaking news

Pakistan blocks 13,000 grumble flick sites

The Pakistani government has ramped up its web censorship regime, blocking access to 13,000 sites it deems “obscene” and hatching plans to filter content in a more systematic way in future. Parliamentary secretary for IT, Nawab Liaqat Ali Khan, told the country’s National Assembly that the site-blocking came after growing …
Phil Muncaster, 13 Feb 2012
The Register breaking news

Microsoft's Azure cloud down and out for 8 hours

Microsoft's cloudy platform, Windows Azure, is experiencing a major outage: at the time of writing, its service management system had been down for about seven hours worldwide. A customer described the problem to The Register as an "admin nightmare" and said they couldn't understand how such an important system could go down. " …
cable

Titsup EMC VNX kit unleashes 5 days of chaos in Sweden

Tieto, a prominent Swedish IT service supplier, had an EMC Array go titsup on 25 November, causing five days of chaos at the Motor Vehicle Inspectorate, the Sollentuna and Nacka municipalities, the City of Stockholm's schools' website and intranet, the National Board of Health and other prominent sites. The debacle (in Swedish) …
Chris Mellor, 13 Jan 2012
The Register breaking news

GitHub reinstates Russian who hacked site to expose flaw

GitHub has reinstated the account of a Russian software developer who discovered a series of security flaws involving the code repository that he eventually shamed the site into fixing over the weekend. Egor Homakov discovered a cryptographically-related security bug on GitHub that allowed attackers to gain administrator access …
John Leyden, 05 Mar 2012
Micro Men

Micro Men: The story of the syntax era

is an occasional column written at the crossroads where the arts, popular culture and technology intersect. Here we look back at the BBC TV movie Micro Men, a retro-tech fan favourite which tells the story of the rivalry between former colleagues Sir Clive Sinclair and Chris Curry, and how the two men kickstarted the British …
Tony Smith, 14 Feb 2014

Finance CIOs sweat as regulators prepare to probe aging mainframes

Could the watchful eyes of regulators soon come to rest on the old and often creaking IT systems that run the back offices of the UK’s leading banks? Among CIOs in the sector, there’s a palpable concern that they will. It’s no secret, after all, that most retail banks rely on decades-old technology for their core banking systems …
The Register breaking news

Scotland Yard still have no idea why their network fell over

The Metropolitan Police Service is still trying to get to the bottom of the outage that prevented staff accessing some IT services nearly a month after it first emerged. The "major network issue" surfaced on 9 June preventing coppers from accessing a number of ICT services including printer services and systems access for MPS …
Paul Kunert, 04 Jul 2011