Articles about Root Cause

IT Crowd. Source: Channel 4 / 2entertain

Gamma's not a goner! UK ISP sorts out major outage

British ISP Gamma Partners is blaming BT for a 13-hour break in its data and communications services but says the problem has now been fixed. We have now restored service to all our users. Root cause investigations continue and a further update will be issued tomorrrow — Gamma Support (@GammaSvcSupport) August 28, 2014 The …
Iain Thomson, 29 Aug 2014

Demon Internet goes TITSUP: Outage borks ancient ISP

Updated Demon internet broadband users are currently unable to connect, with the company reporting a complete outage of its services. The internet provider first reported problems at 08:43 this morning. According to Demon, engineers have localised the issue and further engineers have been despatched to a network site. "Our focus …
Kat Hall, 15 Jan 2015

Google promises proper patch preparation after new cloud outage

Google Compute Engine (GCE) users experienced a brownout over the weekend, after an incident that bears plenty of likeness to a worse outage that took down the service in February. The February FAIL came about when “The internal software system which programs GCE’s virtual network for VM egress traffic stopped issuing updated …
Simon Sharwood, 09 Mar 2015

Intel silicon photonics modules can't take the heat of the HPC kitchen

Chipzilla's first foray into silicon photonics has hit a snag, with Intel reworking its expected production runs to fix “quality issues” with its first modules. The company's 100 Gbps-and-beyond project is designed to push optical transmission right down to the system level. Using optical signals between system components like …

Google botches another cloud patch, this time messing up App Engine

Google's botched another cloud patch. The Chocolate Factory's cloud operations have had a tough time of things this year, suffering a network mess in February and then a brownout in early March. Over the last couple of days the company's App Engine experienced “elevated 503 errors on <1% of applications for a typical duration …
Simon Sharwood, 27 Mar 2015
Game of Thrones Season One Blu-ray disc set

Game of Moans: Sky coughs to BORKED set top box BALLS-UP

Sky customers have been complaining for months about a firmware update that has cocked up their set top boxes but the media giant has been slow to repair the glitch, it has been claimed. An unknown number of Sky HD boxes have been crashing, failing to record pre-set programmes or altogether disrupting the TV service. Sky has …
Kelly Fiveash, 17 Feb 2015

Rackspace restored after DDOS takes out DNS

Rackspace says it has recovered from a nasty distributed denial of service attack that it says may have seen “a portion of legitimate traffic to our DNS infrastructure … inadvertently blocked.” The trouble started just before lunchtime on Monday, US central time, and persisted until 11 hours later. Over on the company's Google …
Simon Sharwood, 24 Dec 2014

WD unborks MYSTERY My Cloud borkage

WD has issued an update to its My Cloud, My Book Live and Mionet outage, saying Mionet customers may still be facing problems. The root cause is still not understood. Here's the text: Update: April 7, 2014 @ 9:30PM PST As of April 3, remote access to My Cloud and My Book Live personal cloud storage has been re-established. If …
Chris Mellor, 08 Apr 2014

Lloyds supplier payments TITSUP: What, you want MONEY from a BANK?

Exclusive Lloyds Banking Group’s (LBG) failure to settle debts with some tech suppliers over the past few months has reached “crisis” point, and could have dire consequence for smaller players, sources tell us. The High Street lender recently automated its payment processing system and brought it back on-shore with the intent of speeding …
Paul Kunert, 16 Jan 2015
A boat full of Fail

Vodafone AU frees data to atone for outage

Vodafone Australia has blamed yesterday's network outage on "transmission network failure" that hit its Western Australian operations. Whatever the reason for the failure, the carrier says its attempts to fix it foundered as "problems occurred which had an impact on the network nationally" manifested. The rest you know if you' …
Simon Sharwood, 20 Jun 2014
Adobe security

Second time's a charm: Adobe has another go at killing Flash hijack flaw

Ready to enjoy the Thanksgiving holiday? Can't wait to open your advent calendar? Not so fast – there's one more patch to install before the month is over. Adobe has posted an update for its Flash plugin, version 15.0.0.239, to address a critical remote-code-execution vulnerability. This will be the Photoshop giant's second …
Shaun Nichols, 25 Nov 2014
The fashion world&rsquo;s most privileged urchin lounges in a luxury hotel in Paris, 1993. &copy; Geoff Wilkinson/RexUSA

Mandarin Oriental coughs to credit card breach

Upmarket hotel chain Mandarin Oriental has admitted to a credit card breach. Investigative journalist Brian Krebs uncovered evidence of a breach before extracting an admission of the problem from the hotel group. The root cause of the security spill – as well as the number of credit cards exposed – remains unclear, pending the …
John Leyden, 06 Mar 2015

Holy cow! Fasthosts outage blamed on DDoS hack attack AND Windows 2003 vuln

Fasthosts' five-hour collapse today has been blamed on a Distributed Denial of Service attack and a security flaw spotted on its Windows 2003 shared web server kit. The company explained the torrid morning it had suffered in an emailed statement to The Register. Earlier today, after we reported that Fasthosts had gone titsup, …
Kelly Fiveash, 17 Nov 2014

HELP! Windows Phone update 8.1 broke my Lumia

Updated In less-than-pleasing news for Microsoft, a massive thread of Windows Phone moans is growing on its forums. Back in September 2014, Microsoft started rolling out Windows Phone update 8.1, with significant new features including the Cortana digital assistant and Word Flow keyboard. A nice update, but not for a subset of …
Tim Anderson, 12 Feb 2015
David Cameron, UK prime minister

UK PM Cameron says Internet must not 'be an ungoverned space'

UK prime minister David Cameron has called for “extremist material” to be taken offline by governments, with help from network operators. Speaking in Australia's Parliament on a trip that will also see him attend the G20 leaders' summit, Cameron spoke of Australia and Britain's long shared history, common belief in freedom and …
Simon Sharwood, 14 Nov 2014

Adobe blames 'maintenance failure' for 27-hour outage

Adobe has blamed a maintenance failure for the 27-hour outage in its Creative Cloud suite that left video and photo editors unable to log into online services. “The failure happened during database maintenance activity and affected services that require users to log in with an Adobe ID,” Adobe said in a blog post apologising for …

Visual Studio Online goes titsup as Microsoft wrestles with database

Updated Microsoft's Visual Studio Online services for software developers are in the midst of a total outage that has lasted for more than four hours. The Redmond giant has blamed a database snafu. The services, which were launched in November 2013 to coincide with general availability of Visual Studio 2013, are hosted on Redmond's …
Neil McAllister, 14 Aug 2014
Bug bounties

SMASH the Bash bug! Apple and Red Hat scramble for patch batches

A fresh dump of Shellshock patches were released on Friday night in the latest move to stamp out the Bash shell security vuln that has the potential to blight millions of Linux, Unix and Mac OS X machines. Red Hat said in a blog post that the threat from Shellshock was receding now that patches had been issued for most operating …
Team Register, 28 Sep 2014

Countless Belkin routers go TITSUP in massive mystery meltdown

Updated A large number of Belkin routers were knocked off the internet on Tuesday, owing to an as-yet-unexplained glitch. It's not known how many routers were affected, but it was a lot of them and quite possibly worldwide, all at once. Complaints began popping up on Twitter shortly after midnight Eastern time, with some customers …
Neil McAllister, 07 Oct 2014
Targeted Spam

Mushy spam law's IDEAL for toothless watchdog: Spamhaus slams CAN-SPAM

Antispam organisation Spamhaus has reacted phlegmatically to a recent survey that one in 10 of the world’s largest online retailers are still violating the CAN-SPAM Act, a full 10 years after the US anti-spam legislation went into effect. Richard Cox, CIO of The Spamhaus Project, suggested the Online Trust Alliance (OTA)'s …
John Leyden, 22 Sep 2014

Dimension Data cloud goes TITSUP down under... after EMC storage fail

UPDATE Dimension Data's Australian cloud has been down for over 24 hours after EMC kit failed. The outage is detailed on this status page recording problems with the company's “AU 1” region dating back to the morning of July 2nd. Dimension Data company says the service has since come back in “a degraded state” and that “Services are …
Simon Sharwood, 04 Jul 2014
New telstra logo

Telstra scrambles to fix voice

Telstra is scrambling to overcome an outage that ABC Radio is reporting has affected “tens of thousands” of business voice services nationwide. The outage affects customers of Telstra's Digital Business service. Digital Business is a range of bundles covering both broadband connection and telephony. At the time of writing, a …
Ubuntu RHS teaser

Ubuntuforums.org cracker promises no password release

“Sputn1k_”, the entity held responsible for stealing 1.8m passwords from ubuntuforums.org, appears to have reassured the world s/he doesn't plan to do anything bad with the credentials. Someone or something using the Sputn1k_ name used Twitlonger to post the following missive: “You can stop worrying about your passwords. Yes, …
Simon Sharwood, 23 Jul 2013
closed_sign shut down under collapsed liquidation

'Planned maintenance' CRIPPLES nearly HALF of all Salesforce instances in Europe, US

Botched network maintenance has been blamed for a huge crash at Saleforce’s data centres, taking out customers’ CRM and data services across the US and Europe. Seven of Salesforce’s 17 North American instances and two out of four in EMEA went down. Servers started dropping out just before 2am UTC on 15 November, with outages …
Gavin Clarke, 15 Nov 2013
Twitter Storm, credit Wikimedia

Fasthosts goes titsup after storm-induced power outage

Updated Gloucester-based Fasthosts appears to have been a victim of the storms battering the UK over the weekend, after it was struck dumb by a power failure that knocked its service offline for much of Saturday (4 January). The company, which was still busily restoring its servers into Sunday morning, told customers that it had …
Kelly Fiveash, 06 Jan 2014

'Database failure ate my data' – Salesforce customer

An apparent database corruption is being blamed for nearly five hours of severe disruption for Salesforce customers last week. Users running their applications on Salesforce’s EU3 instance experienced blackouts and intermittent service between 6.21pm and 11.36pm on 5 August. Salesforce at the time promised customers a "detailed …
Gavin Clarke, 15 Aug 2013

Amazon cloud goes down in Northern Virginia

Updated Amazon's mammoth compute cloud experienced problems on Friday, disrupting the constellation of sites that depend on it, such as Heroku. The faults in the company's Northern Virginia US-EAST-1 data center cluster were spotted by Amazon at 7:32am Pacific Time, and as of the time of writing they were still experiencing problems. …
Jack Clark, 13 Sep 2013

Bug kills Intel gig-E controllers

Star2Star CTO Kristian Kielhofner has identified a buggy implementation the Intel 82574L Ethernet controller that makes some kit subject to a “packet of death” that hangs the port receiving the packet. His lengthy description of the discovery of the bug is at his personal blog, here, but it boils down to this: with the right …

Microsoft coughs up compensation for Azure cloud cock-up

Microsoft has vowed to compensate users of its Azure cloud after an expired SSL certificate took the service offline. Victims of the Blue Sky of Death, which lasted 12 hours, will get credits as per their service-level agreement (SLA), the Redmond giant confirmed on its website. Windows Azure was knocked offline globally …

Revealed: How Microsoft DNS went titsup globally on Xbox One launch day

Exclusive Microsoft's major outage last week was caused by a policy rollout that derailed its own DNS servers – a blunder that also downed some of the tech giant's internal services. The outage hit on Thursday, during which key websites such as Xbox.com and Outlook.com were knocked over, connectivity to the Office 365 online software …
Jack Clark, 25 Nov 2013
EE 4G banner

EE rolls out Brightbox fix... but it WON'T stop packet sniffers, DNS meddlers – infosec bod

EE is rolling out an update to its BrightBox routers to fix a series of vulnerabilities which allowed hackers to access the devices by a simple copy and paste operation. Scott Helme, the security researcher who first discovered the flaws, told El Reg the latest update resolves two of the three most serious problems he found. …
John Leyden, 07 Feb 2014

Spies and crooks RAVAGE Microsoft's unpatched 0-day HOLE

Both cybercrooks and cyberspies have seized on a recently discovered and as-yet-unpatched Microsoft vulnerability to run attacks. Hackers have seized on the zero-day vulnerability, starring a buggy Microsoft graphics component, to run attacks featuring malicious Word documents. Microsoft issued a temporary workaround last week …
John Leyden, 08 Nov 2013

Users rage as Fasthosts virtual servers go titsup... again

Webhosting company Fasthosts has been hit by a severe outage that has seen the collapse of its virtual servers. The systems fell down early this morning and even though engineers worked frantically to restore services, some users are still reporting problems. In an announcement on its website at 9.36 BST, Fasthosts said: "A …
Jasper Hamill, 12 Jun 2013
The Register breaking news

Obama faces off China's prez: We can't be pals with all this cyber-theft

US President Barack Obama took his Chinese counterpart Xi Jinping to task over the weekend for the Communist state's alleged swiping of American intellectual property. White House national security advisor Thomas Donilon told reporters that the president had gone over the issue of cyber-espionage and the digital theft of …
The Register breaking news

Amazon web services back up and running

Amazon has finally resolved the lingering issues from the outage last weekend, but the root cause of the power failure has yet to be determined by energy provider ESB Networks. The web giant said at the time that lightning had struck a transformer in Dublin on Sunday, which knocked out all power provision including the back-up …
Paul Kunert, 12 Aug 2011
The Register breaking news

Microsoft still reviving Azure SQL Reporting after MONDAY FAIL

Four days have passed since a "procedural operations error" downed Azure SQL Reporting in Microsoft's East US data center, and Redmond is still trying to restore customer data. After saying on Thursday that full restoration from Monday's fail would have occurred by Friday, the recovery date has slipped again, according to …
Jack Clark, 15 Feb 2013
The Register breaking news

Boeing 787 fleet grounded indefinitely as investigators stumped

Boeing's flagship fleet of 787 Dreamliner aircraft will be grounded for the foreseeable future after a preliminary report from the National Transportation Safety Board (NTSB) said the cause of two battery fires had yet to be found, and that Japanese investigators are similarly baffled. "We have not ruled anything out as a …
Iain Thomson, 25 Jan 2013
The Register breaking news

Ofcom fines TalkTalk AGAIN - a whopping £750k over 'abandoned calls' gaffe

Ofcom has once again fined telco TalkTalk, after the company swamped potential customers with silent calls. It now has to pay £750,000 for failing to comply with UK law. The ISP was hit with a massive £3m penalty from the communications watchdog in 2011 for wrongly billing tens of thousands of customers for services they never …
Kelly Fiveash, 18 Apr 2013
The Register breaking news

Lloyds TSB, Halifax tech stumbles into the cold, goes titsup for hours

Lloyds TSB and Halifax saw their faster payments system fall down yesterday morning after a computer problem at the weekend stretched into the beginning of the week. The Faster Payments System processes payments within a few hours instead of the next day turnaround required to clock transactions over older systems. According to …
Anna Leach, 22 Jan 2013
The Register breaking news

Xbox Live gamers blown offline by 'Virgin Media routing balls-up'

An unknown number of Virgin Media customers have been locked out of Xbox Live due to unconfirmed reports from users suggesting that routing issues are affecting the telco. The Register has asked VM and Microsoft – which owns Xbox – to explain what had caused the service to go titsup for some users since at least the early hours …
Kelly Fiveash, 25 Sep 2012
The Register breaking news

VPS.net cloud hoster has a hiccup

Customers of cloud hoster VPS.net are having problems, after a routine SAN upgrade went wrong and forced a haphazard equipment migration in the company's Chicago data center. Several days ago, a SAN within the company's Chicago facility started to have intermittent iSCSI connectivity, so VPS.net replaced its networking stack. …
Jack Clark, 06 Mar 2013
The Register breaking news

Tumblr and Google App Engine down as US traffic plummets

Updated There are a fair few people cursing their displays and tablets this morning after a series of outages took down Google's App Engine, as well as the Tumblr blogging site and a host of smaller operators. "Early this morning App Engine began experiencing slow performance and dropped connections," a spokeswoman told El Reg via email …
Iain Thomson, 26 Oct 2012
The Register breaking news

Microsoft probes IE8 dll AWOL hell

Microsoft has said it is investigating a niggling problem with an Internet Explorer 8 update that's disabling a number of Windows XP machines. Admins and users are reporting here that after they installed an IE8 patch on PCs running Windows XP the machines were unable to boot Microsoft's browser. One Reg reader contacted us to …
Gavin Clarke, 14 Feb 2012
The Register breaking news

Olympics security cockup down to software errors - report

A computer software failure caused the security fiasco at the Olympics, the Independent on Sunday has said, after talking to insider sources at security contractor G4S. G4S defaulted on their Olympic security contract two weeks before the start of the games, meaning that 3500 members of the armed forces have been drafted in to …
Anna Leach, 16 Jul 2012
Sign outside the National Security Agency HQ

NSA to world+dog: We're only watching 1.6% of internet, honest

The US's National Security Agency (NSA) has issued a document titled The National Security Agency: Missions, Authorities, Oversight and Partnerships (PDF) that explains some of its operations - and includes a claim it “... touches about 1.6 per cent... “ of daily internet traffic and “...only 0.025 per cent is actually selected …
Simon Sharwood, 12 Aug 2013
Boeing 787 battery fire

FAA grounds Boeing's 787 after battery fires on plastic planes

The US Federal Aviation Administration (FAA) has grounded all Boeing 787 Dreamliners over fears that its lithium-ion batteries are unsafe, after they were linked to two aircraft fires in the space of ten days. "The battery failures resulted in release of flammable electrolytes, heat damage, and smoke on two Model 787 airplanes …
Iain Thomson, 17 Jan 2013
The Register breaking news

One year on, SSL servers STILL cower before the BEAST

The latest monthly survey by the SSL Labs project has discovered that many SSL sites remain vulnerable to the BEAST attack, more than a year after the underlying vulnerability was demonstrated by security researchers. BEAST is short for Browser Exploit Against SSL/TLS. The stealthy piece of JavaScript works with a network …
John Leyden, 18 Oct 2012
putin topless

Work in the tech industry? The Ukraine WAR is coming to YOU

Anyone in tech who thinks that the conflict in Ukraine - which has been smoldering since the end of 2013 - is not their business should think again. At the weekend Russia was given one week by European Union chiefs to reverse course in the Ukraine or face new sanctions. Russia has been accused of interfering in Ukraine, …
Gavin Clarke, 04 Sep 2014

Virtual server farm goes titsup TWICE in a month

UK hosting firm Fasthosts has suffered its second outage in a couple of weeks as its virtual private servers went down on Sunday afternoon. According to Reg readers, the VPS service had already gone offline on October 31 for around 30 hours and has now been down since yesterday afternoon. Fasthosts system issues page on their …

RIM: 'Faulty switch took out faulty-switch-proof network'

Blackberry bosses held a short press conference at 10am EST (15.00 GMT) today to calm investors, answer media questions and shed (a little bit) more light on the faulty switch that caused the three-day service outages across the UK, Europe, Africa and Latin America. RIM’s co-CEOs Jim Balsillie and Mike Lazaridis, as well as …
Anna Leach, 13 Oct 2011