Articles about Outsourcing Services

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Gov.UK doubles IT outsourcing to £20bn

Public sector IT outsourcing has doubled over the last six years to be worth £20.7bn in active contracts, The Register can reveal. Since 2008, the average contract size of public sector IT outsourcing deals has remained roughly the same, David Howie, partner at ISG Outsourcing told El Reg. This is despite the government's …
Kat Hall, 03 Nov 2014
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RBS's Ulster Bank whacked with enormous IT cock-up fine

RBS-owned Ulster Bank has been whacked with a €3.5m (£2.75m) fine for the IT outsourcing cock-up that affected RBS customers in 2012. The incident resulted in around 600,000 customers being deprived of basic banking services over a 28 day-period during June and July 2012, said the Central Bank of Ireland (CBI). The fine is the …
Kat Hall, 12 Nov 2014
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HP inks $1.4bn outsourcing deal with energy firm E.ON

Hewlett-Packard and European energy mammoth E.ON IT announced they have signed a five-year, $1.4bn infrastructure tech-outsourcing services contract. Under the deal, HP is to provide data centre operations and workplace services. The agreement is expected to "strengthen E.ON’s competitiveness and create a more flexible …
Lewis Page, 15 Dec 2010

Goodbye, Mr Dong: Samsung Galaxy S5 boss disappears through trapdoor

Samsung has parted ways with Chang Dong-hoon, the head of its mobile design team. The doomed exec offered to step down last week and will be replaced by Lee Min-hyouk, Reuters reports. The move follows criticism that the company's flagship Galaxy S5 is not sufficiently innovative to stir the mobile market. Less-than-stellar S5 …
Simon Sharwood, 08 May 2014
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Outsourcing suddenly less popular

Demand for outsourcing has fallen as global economic troubles hit the outsourcing industry, according to research produced by an outsourcing consultancy. Its advisors expect demand to increase early this year, the company said. Outsourcing consultancy EquaTerra asked its advisors whether demand was increasing for outsourcing …
OUT-LAW.COM, 30 Jan 2009
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Outsourcing prices on the wane, says Gartner

If IT vendors think that their services businesses are going to save their cookies this year, they may have another thing coming. According to a report just released by the analysts at Gartner, prices on infrastructure outsourcing services are expected to drop this year and next by anywhere from 5 to 20 per cent on new deals. …
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Crunch will fuel outsourcing

Local government expert Tony Travers has predicted that the recession will lead to much more outsourcing, in some cases involving all services provided by organisations. "There will be a major move to outsource services to save money," the director of the LSE London research centre told the Society of IT Management's national …
Kablenet, 24 Apr 2009
The Register breaking news

GM to slash vast outsourced IT empire

You fire me? I'll fire you! It ain't that simple really, but GM CIO Randy Mott, sent into the cold, cold outside by HP's then CEO Leo Apotheker from his HP CIO post, has announced GM will stop outsourcing IT, bringing it back in house. The big loser? HP. Chief Information Officers (CIOs) control IT spend and Mott, the arch- …
Chris Mellor, 16 Jul 2012

Asigra's Google Apps backup calms paranoid CIOs

Backup specialist Asigra has added support for Google Apps so it can provide detailed backup and recovery services for cloudy, risk-averse organizations. The upgrade was announced at the Asigra Summit in Toronto on Tuesday as a key component of Asigra Cloud Backup 12.2. We always thought the point of outsourcing services such …
Jack Clark, 09 Jul 2013

Unisys watches ClearPath mainframe sales climb

The latest line of ClearPath mainframes from Unisys, launched in October and based on Intel's latest Xeon E5 processors, sold a bit better than expected in the final quarter of last year. A mainframe selling better than expected is news by definition, and good news for Unisys in particular since the company's top brass has …
CapitaITServices

What did Capita ITS staff get for Xmas? Elf 'n' safety training

Capita IT Services boss Peter Hands has handed his staff a joyful end-of-year gift: an order to complete about a dozen mandatory training courses by 31 December. The big cheese's memo caps off a year in which Capita froze bonuses and pay rises, threatened to outsource jobs to India, and went head to head with Unite over …
Paul Kunert, 18 Dec 2012

The USA: outsourcing heartland

Opinion The schizophrenic attitude of the US towards outsourcing continues to manifest itself, writes Bloor Research analyst Bob McDowall. US-headquartered organisations continue to be the major providers of outsourcing services, both in contract value and contract size. The major international outsourcing companies - IBM, EDS, …
IT-Analysis, 17 Feb 2004
The Register breaking news

£179m council outsourcing costs disputed

A row has broken out over the cost of outsourcing council services from London to Scotland. The GMB union claims that it will cost Westminster residents an estimated £179m and 400 job losses if proposals made by the local authority's outsourcing partner Vertex to relocate some council functions to Scotland were allowed to go …

Big Blue down on all fronts in its third quarter

Its third financial quarter was not an easy one for IBM, with sales down across most product lines and in many geographical regions, and profits down even after selling off its retail-store systems business to Toshiba. Total sales in the quarter were off 5.4 per cent to $24.75bn, and every part of IBM, including the Software …
The Register breaking news

Oracle plans $1bn app outsourcing push

ComputerWire: IT Industry Intelligence Oracle Corp is planning a major offensive into the application outsourcing market, which it hopes will generate $1bn in additional sales over the next five years, John O'Brien writes . Speaking at an analyst conference, chief financial officer Jeff Henley said: "There is a multibillion- …
ComputerWire, 25 Mar 2002
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Unisys: balance sheet stronger, but sales lower

Unisys continues to feel the squeeze from its larger competitors in systems and services. In Q4 2010, the company reported revenues of $1.04bn, down 9.8 per cent compared to the Q4 2009. It brought $99.2m to the bottom line, a decline of 13.4 per cent. In the quarter, Unisys booked $859.7m in services revenues, off 11 per cent …
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IT services at work are pants

Two in five workers are dissatisfied with IT services at work, according to a survey out yesterday. According to the study, sponsored by IT services software firm newScale, workers can wait for up to two weeks for a response to routine IT service requests. Other respondents reported that it took several weeks after starting a …
John Leyden, 25 Sep 2003
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Logica says things less bad

Logica's revenue is still falling, but not as fast as in the last three quarters, the company has said in a trading statement. Sales fell two per cent in its first quarter, compared to four per cent which was the average for the last three quarters. Services and consulting revenue was down eight per cent, compared to 11 per …
John Oates, 05 May 2010
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Wipro jumps on Infocrossing

Wipro Technologies, the global IT services arm of Indian outsourcing firm Wipro Ltd, said it has signed a $413.27m all-cash deal to acquire Infocrossing Ltd. The firm has offered $18.70 per share for Infocrossing which is a Nasdaq-listed, New Jersey-based IT infrastructure specialist that provides outsourcing services to SMBs …
Kelly Fiveash, 07 Aug 2007
Logica

Logica boss says adios

Jim McKenna, chief operating officer at LogicaCMG, is to leave the company in the second half of this year after fourteen years with the firm. McKenna is not retiring - he will become chairman of Azurri Communications and chairman of Rainer - a charity which supports young people. But McKenna will stay in his post long enough …
John Oates, 29 Jan 2008
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US tech spending growth to drop in 2009

IT sales in the US will take a hit from the economic turmoil currently rumbling through Wall Street in 2009, according to research firm Forrester. The company revised its predictions yesterday on the same day that computer maker Dell admitted it had been hit hard by "soft" sales. Forrester now says that year-over-year growth in …
Kelly Fiveash, 17 Sep 2008
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Phoenix coughs £30.25m for Servo

Phoenix IT Group has bought UK small and medium-sized business IT provider Servo Computer Services for £30.25m. The deal is made up of stock, and £28m cash from Phoenix's coffers and bank finance. Servo's revenues for the last financial year were £42.2m, netting a pre-tax profit of £2.8m from its 1,200 customers. The buy is …
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Steria wins passport processing deal

Steria is to take on a number of business processing services for the Identity and Passport Service (IPS). It has won a contract with CSC to provide business process outsourcing services for passport applications, including the data verification and validation processes. Steria said this will complement the technology platform …
Kable, 25 Jun 2009
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CSC orders staff home in cost-cutting shutdown

Outsourcing firm CSC has joined other IT giants by ordering staff to take extra holiday over Christmas in a bid to cut costs. Managers in CSC's Global Outsourcing Services (GOS) division have been told to identify critical areas that need to be staffed by a skeleton crew during the festive period, according to an internal email …
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HP profits up 28% on freshened servers

The IT and investor communities were both a little jumpy this week, worried that IT bellwether Hewlett-Packard wasn't pulling in enough dough. But this was just borrowing trouble. Overall revenues at the HP were up 12.7 per cent to $30.8bn in the second quarter ended in April, and with HP keeping tight reins on costs, net …
The Register breaking news

Tech downturn is history, says Forrester

The economists and box counters at IT market-watcher Forrester Research have called an unofficial end to the IT recession, saying that tech spending will hit $568bn in the United States in 2010, up 6.6 per cent compared to last year, and will rise above $1.6 trillion globally, up a smart 8.1 per cent. While this is good news, …

Cap Gemini targets EDS renewals

Cap Gemini Ernst & Young is aiming for strong growth in its outsourcing operation by dramatically building its offshore arm, targeting new business in applications management and BPO, and targeting the clients of rival EDS. It must regret selling off its BPO practice in 2001, with outsourcing services currently showing strong …
Datamonitor, 14 Apr 2003
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Some firm named Unisys does something

Unisys. Unisys. Unisys. No, we can't quite rememb . . . Oh, that's right - the company that sells hardware and services. Some of you might not be old enough to remember Unisys, but that's okay because there's a new Unisys for you to explore. Where the old Unisys sold hulking servers and offered services, the new Unisys sells …
Ashlee Vance, 20 Feb 2008
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Audit commission tells councils to get competitive

The Audit Commission is urging councils to be more creative in using the market to drive down costs and improve services. Local authorities need to be more open minded and creative if they are to realise the £4.9bn efficiency savings required following this year's Comprehensive Spending Review, says a new report by the local …
Kablenet, 28 Nov 2007
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Forrester crystal ball conjures 2009 IT spending shrinkage

The prognosticators at IT consultancy Forrester Research have polished up their crystal balls and cranked up their spreadsheets, announcing some some bad - but not unexpected - news for the tech sector. As far as Forrester can tell, global IT revenues across hardware, software, and services will fall by 3 per cent, to $1.66 …
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HP rides EDS buy through Meltdown

It is beginning to look like Mark Hurd, chairman and chief executive officer of IT giant Hewlett-Packard, has one of the easiest jobs in the market. Maybe second only to Sam Palmisano, IBM's chairman and CEO and Hurd's chief rival in the IT space. For the fiscal fourth quarter ending October 31, HP reported sales of $33.6bn, up …
The Register breaking news

British employment law challenges offshoring

Recent changes to rules that protect British employees when a business changes hands have angered offshore service providers who fear becoming liable to British workers who lose their jobs. An employment law expert says the concern is justified, at least in part. Under the Transfer of Undertakings (Protection of Employment) …
OUT-LAW.COM, 26 Apr 2006
The Register breaking news

Sun ditches jet, puts McNealy on Southwest

Only Sun Microsystems could turn scrapping its corporate jet into a product pitch. The company recently whacked its corporate flyer after years of loyal service, deciding that chartering private planes and hitching rides on Southwest made more sense for the likes of Chairman Scott McNealy and CEO Jonathan Schwartz. The move was …
Ashlee Vance, 02 Dec 2006
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Northgate wins lucrative public sector contract

Northgate Information Solutions has won a £4m contract with the London Borough of Hillingdon to provide hosting arrangements for its financial systems. The company, which supplies software and outsourcing services to the public sector, human resources and corporate markets, has an Irish subsidiary, Northgate HR, which was …
Charlie Taylor, 05 Jan 2007
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Global IT spending to rise 6.3 per cent in 2006: IDC

Worldwide spending on IT will rise by 6.3 per cent during 2006 as a result of economic stability in the US, Europe and Japan and robust growth in emerging markets. That's according to a new forecast issued by the research firm IDC which predicts that growth will be strongest in the software market, where spending will grow by 7 …
The Register breaking news

Bull splits to tackle poor sales

Bull is to split its server and services businesses into two separate subsidiaries as part of a far-ranging reorganisation. This will see 1,800 people - 10 per cent of the workforce - losing their jobs over the next 18 months as the company continues to grapple with disappointing sales. Sales for the second half of this year …
John Leyden, 01 Dec 2000
The Register breaking news

New JV to flog phone service to the UK

A new company is to employ a 1,000-strong telesales workforce to flog its phone service to residential customers in the UK. Applicahome - a JV between IT and outsourcing services company Allserve Systems plc, UK telco applica and ex-NTL MD Mike Bandeira - will target 450,000 customers a month by calling them direct. On offer …
Tim Richardson, 17 Jan 2005
The Register breaking news

SCH Technologies touts storage management consultancy

SCH Technologies, the US provider of storage management software solutions and services, today announced the launch of a new storage-specific consultancy unit, the Trilliant Group. SCH says the launch is in response to growing customer demand for outside help in finding the staff with the level of expertise needed to properly …
Team Register, 03 Sep 1998
The Register breaking news

IT slave workers moan some more

Letters Since the new boss of the British Computer Society warned that the economy would wither if it didn't train some more IT bods, Register readers have started to recount the sad stories of their underpaid, unappreciated, insignificant lives. The problem, according to Professor Nigel Shadbolt Shadbolt, the BCS head, was that …
Mark Ballard, 07 Jan 2007