Articles about Outsourced

Tony Hall, BBC Director General. Pic: BBC

Licence-fee outsourcer Capita caught wringing BBC tax from vulnerable

Capita, to whom the BBC has outsourced its licence fee shakedown efforts, has been found to be targeting vulnerable people as part of an aggressive bonus scheme for its collectors. An investigative report by the Daily Mail has found Capita to be offering bonuses of up to £15,000 a year to its 330 enforcement officers, who have …

IBM: Voluntary redundo offer? Ticked. Min stat terms? Ticked

Exclusive IBM is hoping to lighten monthly payroll costs by, er, dangling minimum statutory redundancy terms in front of UK staff who volunteer to cut short their career at the creaking tech titan. As El Reg revealed yesterday, Big Blue told staff in the Technical Services Support unit it was forming an Employee Consultation Committee …
Paul Kunert, 23 Feb 2017
Sheaf of £50 notes poised on the rim of a toilet bowl as toilet is flushed. Collage of two photos sourced from Shutterstock

Co-op Bank up for sale while customers still feel effects of its creaking IT

A "For Sale" sign went up outside the troubled Co-operative Bank this morning, weeks after the cash-strapped lender said it was unable to raise required funds. But while the bank's woeful finances dominate the headlines, its poor IT history also continues to affect customers. Co-op Bank nearly collapsed in 2013 until a rescue …
Kat Hall, 13 Feb 2017
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IT guy checks to see if PC is virus-free, with virus-ridden USB stick

On-Call Welcome again to On-Call, our weekly therapy session for readers who need to share terrible memories of jobs gone horribly, horribly, wrong. This week, meet “Dirk” who we imagine is carrying quite an emotional load because he's witnessed some horrors created by truly dull-witted users. Take, for example, the crew his IT team …
Simon Sharwood, 10 Feb 2017

GDPR: Do not resist! Unless you want a visit from the data police

Comment Data was a hot topic last year and it's already big in 2017: Microsoft continues to resist the US government's attempts to get hold of data held in its Irish data centres. But just as it seems to be making progress, the government has won a favourable first instance ruling against Google forcing it to disclose data held outside …
Frank Jennings, 08 Feb 2017
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It's holistic, dude: How to dodge the EU's £17m data regulation sting

Sysadmin blog Holistic IT is hard. There are those among us who want to purchase hardware, software, services or so-called turnkey "solutions" – as vendors call them – bearing logos and stickers and otherwise don't require any architect-level thinking. None of us wants to dive deep into compliance regimes to understand what we need to do. …
Trevor Pott, 02 Feb 2017
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National Audit Office: UK's military is buying more than it can afford

Military kit costs are going to skyrocket, according to the National Audit Office, which claims the Ministry of Defence now needs to slash an extra £5.8bn from its budget over the next 10 years. “The affordability of the Equipment Plan is at greater risk than at any time since its inception,” intoned Sir Amyas Morse, the head …
Gareth Corfield, 27 Jan 2017
People fight in cartoon cloud. photo by Shutterstock

So you want to roll your own cloud

Sysadmin Blog I have set myself a mission to create a cloud this year. Not a lab test version of something or other, but a real and usable cloud that I can sell to my clients. It's not built yet, but I intend to document my journey towards that end. The first question I get when discussing this project is always "why do you want to build a …
Trevor Pott, 27 Jan 2017
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Trump's cyber-guru Giuliani runs ancient 'easily hackable website'

US president-elect Donald Trump's freshly minted cyber-tsar Rudy Giuliani runs a website with a content management system years out of date and potentially utterly hackable. Former New York City mayor and Donald loyalist Giuliani was today unveiled by Trump's transition team as the future president's cybersecurity adviser – …
Darren Pauli, 13 Jan 2017

Why does Skype only show me from the chin down?

On-call Welcome again to a special festive On-Call, in which we dredge worthy tales from the On-Call inbox and give them a spin to compensate for the lack of pre-Christmas news. And also because lots of people write in and we should give lots of you a go. Today: stupid, stupid people with stupid explanations for simple things. Let's …
Simon Sharwood, 20 Dec 2016
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UK.gov has outsourced tech policy to Ofcom because it is clueless – SNP techie

The UK government has effectively outsourced its policy-making to Blighty's comms watchdog Ofcom because MPs are clueless about telecoms and technology. That's according to Calum Kerr, the Scottish National Party's spokesperson for digital stuff. Speaking to The Register, Kerr also accused the government, BT and Ofcom of …
Kat Hall, 12 Dec 2016

Microsoft goes all Tiananmen Square on its Chinese AI assistant

Microsoft has confirmed that it censors its Chinese language digital assistant. Last week, China Digital Times reported how the Xiaoice chatbot was avoiding certain topics that are known to be sensitive to the Chinese government, including the 1989 Tiananmen Square massacre, nicknames for president Xi Jinping, and even Donald …
Kieren McCarthy, 28 Nov 2016
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Has Linux got OpenStack licked? The Vanilla 'Plus' strategy

No man is an island, nor is OpenStack removed from the fates of two of its – until recently – best-known names. Hewlett-Packard Enterprise was once the largest single contributor to OpenStack. Now, HPE is getting rid of its OpenStack engineers as it turns over responsibility for its OpenStack work to MicroFocus under a deal …
Gavin Clarke, 17 Nov 2016
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Hewlett Packard Enterprise to outsource global IT team to CSC borg

Exclusive The global IT team at Hewlett Packard Enterprise that company execs previously praised for managing the smooth break-up of the organization is finally being rewarded – the entire department is being, er, outsourced. The destination for these techies is the CSC and HPE Enterprise Services borg – the businesses are coming …
Paul Kunert, 16 Nov 2016
Crop of doctor with pen and clipboard

UK NHS 850k Reply-all email fail: State health service blames Accenture

The UK National Health Service Digital has blamed IT outsourcer Accenture for its ongoing email Reply-all woes. The cause of the cockup is almost certainly a combination of user error and a trouble-inviting system config update, though. On Monday morning, the NHS' internal email system was brought down by a test message sent …
Gareth Corfield, 14 Nov 2016
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Recruitment giant PageGroup hacked, Capgemini dev server blamed for info leak

Exclusive Global recruitment giant PageGroup says a hacker infiltrated its network and accessed job applicants' personal information. The miscreant broke into a development system run by IT outsourcer Capgemini for PageGroup, and was able to look up job hunters' names, email addresses, hashed passwords and more. UK-headquartered …
Iain Thomson, 11 Nov 2016
Radbot teaser image by Damon Hart-Davis

Power to the (outsourced) people – globalisation starts small

Radbot Pleading poverty, we don't have huge quantities of cash to throw at the necessary elements of a crowdfunding campaign such as the main video and its fleet of videolets for social meeja channels. Yes, we're cheap. Or "efficient": quick, find me a CFO to make it sound better! So one way to get this material made is to have …
editorial only image of Whitehall. Pic Daniel Gale/Shutterstock

C'mon, it's the current year! Report finds UK gov could save £2bn by modernising IT

The UK government could save £2bn by 2020 by overhauling its clunky technology and legacy contracts and shifting citizens to digital services, according to the Institute for Government. The independent charity's report claims that savings through digital have so far been minimal. Far more could be saved with a proper focus on …
Kat Hall, 31 Oct 2016
Sanjay Mirchandani at PuppetConf 2016

Puppet shows its hand: All your software is belong to us

Special report In an episode of Seinfeld from 1996, George is shocked when he discovers his former boss, Mr Wilhelm, has joined a cult, the Sunshine Carpet Cleaners. “Most of the world is carpeted,” Wilhelm intones, vacuum in hand. “And one day, we will do the cleaning.” In sunny San Diego, California, on Thursday, executives from Puppet, …
Thomas Claburn, 21 Oct 2016
An angry man gesticulates at his laptop screen. Photo by Shutterstock

BT Yahoo! customers: Why! can't! we! grrr! delete! our! webmail! accounts!?

BT customers are unable to delete BT Yahoo email services - despite an exodus of users seeking to leave the security-challenged webmail biz. Since allegations arose that Yahoo built an app to enable it to scan all of its users' emails at the request of US intelligence, many users have sought to delete their email accounts. …
Kat Hall, 07 Oct 2016

How does a hybrid infrastructure fit my accreditations?

Security-related certifications such as ISO 27001 and, more particularly, the Payment Card Industry Data Security Standard (PCI-DSS), have stringent requirements regarding the controls on infrastructure, how data is routed and stored around it, and so on. Particularly in the cloud components of a hybrid setup, the control you …
Dave Cartwright, 06 Oct 2016

‘Inflexion point’ BlackBerry washes hands of hardware biz

Here’s your chance to design your own BlackBerry. BlackBerry today ended its 17-year adventure as a phone-maker with CEO John Chen announcing “a new strategic direction focussed on licensing our secure device software and the BlackBerry brand.” There will still be BlackBerrys – a new one is imminent - but BlackBerry won’t make …
Andrew Orlowski, 28 Sep 2016
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‘Penultimate’ BlackBerry seen on 'do not publish' page as fire sale begins

Could BlackBerry be any less involved in the phone business that it is today? A year ago it designed its own phones that ran its own, home-grown platform. Today it rebadges other people’s designs and the phones run Android. Actually, yes, it could – see below for details*. This week BlackBerry accidentally revealed details of …
Andrew Orlowski, 22 Sep 2016
A cursor hovers over a Run/Save/Cancel dialog menu.

Are you sure you want to outsource IT? Yes/No. Check this box to accept Ts&Cs

Migrating to an outsourced IT service including cloud is a great opportunity to outsource responsibility for IT and employees while simultaneously increasing efficiency and decreasing cost. At least, that’s the theory. The reality can be a lot more sobering. The SSP outage should serve as a reminder that while cloud can be …
Frank Jennings, 21 Sep 2016
Crown courtroom. Pic: Shutterstock

Conviction by computer: Ministry of Justice wants defendants to plead guilty online

Train fare and telly licence dodgers will be invited to plead guilty from the comfort and convenience of their phones, according to court reform plans unveiled by the Ministry of Justice. In a paper issued jointly last week by Lord Chancellor Liz Truss MP, the Lord Chief Justice, Lord Thomas of Cwmgiedd, and the senior …
Gareth Corfield, 19 Sep 2016
dog noses around in fridge. photo by Shutterstock

Self-stocking internet fridge faces a delivery come down

Something for the Weekend, Sir? In the future, I will keep a vibrator in my shoes. This will allow me to walk down the street without having to hold it in my hands or stick it into my ear. My satnav smartphone, that is. With the help of Hi-Tec’s Navigator, vibrating pods in my footwear will guide me left and right along my walking route without recourse to …
Alistair Dabbs, 09 Sep 2016
Vlera http://www.shutterstock.com/gallery-2241824p1.html

You shrunk the database into a .gz and the app won't work? Sigh

On-Call Welcome yet again to On-Call, our unimaginatively-named regular recap of readers' recollections of jobs gone wrong. You all liked a double-barrelled story so much last week we've decided to do it again, starting with “Gary” wrote to tell us of his time working for Burroughs and the job he was sent to do for a bank with a …
Simon Sharwood, 19 Aug 2016
Chain expressing freedom (Stepph / Wikimedia)

Capita was always going to axe staff under Project Vincent – sources

Capita was always going to axe staff working in the outsourced O2 call centre under an initiative code-named Project Vincent once the two-year TUPE agreement period was over. Or so claimed employees that headed into Capita’s office in Glasgow, Scotland, today knowing it will be their last – still at least they won’t have to …
Paul Kunert, 29 Jul 2016
Woman in balaclava with shopping bags. Photo by Shutterstock

Oh deer.io: Cyber criminals* using one-stop DIY web biz shops

Updated Cybercrime miscreants seem to be flocking to a one-stop online web business shop. The use of sites like Deer.io prove the barriers to entry for cybercrime are continually being lowered, according to threat intel firm Digital Shadows. Darkside.global, a URL associated with cybercriminal Tessa88 who has distributed leaked …
John Leyden, 27 Jul 2016
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Salesforce slurps uptime startup Coolan for global infrastructure scale-out

Salesforce.com has acquired a startup called Coolan that builds tools “to track and analyze infrastructure reliability for increased uptime and optimized efficiency.” Coolan co-founder Amir Micahel revealed the deal, saying it was done so that his company can “help Salesforce optimize its infrastructure as it scales to support …
Simon Sharwood, 22 Jul 2016
Super-villain Dr Evil puts finger to lip in scheming manner, asks for one million dollars. Pic: New Line Cinema

Tesco Mobile does what? Hahahahahahaha. Sorry customers

Tesco Mobile’s 4.5 million customers might want to get ready to panic note that call centre customer support is to be outsourced to Capita from 1 August in a five-year contract worth £140m. The grocer’s MVNO arm is to transfer around 550 permanent staffers under TUPE regs and around 240 temps will continue to work for Tesco …
Paul Kunert, 28 Jun 2016
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Xerox names new chief

Xerox has named Jeff Jacobson as the CEO of its new copier and printing business after the company splits late this year. Jacobson will take over from Ursula Burns, who said she was stepping aside following the split but would remain as chair. Xerox will become two businesses – its core printing business, which will retain the …
Kieren McCarthy, 24 Jun 2016
Secretary of State for the Home Department Theresa May. Photo by Twocoms/Shutterstock.com

Home Office ignores plight of BA techies as job offshoring looms

The Home Office has stonewalled the GMB trade union’s attempts to raise the plight of British Airways IT staff whose jobs are being sent to an Indian outsourcer – and the potential security implications involved. The GMB has written four letters to the Department’s Secretary Theresa May – seen by us – after BA hired Tata …
Paul Kunert, 24 Jun 2016

From Watson Jr to Watson AI: IBM's changed, and Papa Watson wouldn't approve

Completed in 1983, IBM's prestigious South Bank office in London, on the banks of the River Thames, owes a lot to the Brutalist style of architecture, popular in the 1960s and 1970s. It makes heavy use of concrete: a solid building for a solid company. The IBM logo has been outside that building for more than 30 years, an …
Billy MacInnes, 23 Jun 2016

Three Four top Cisco execs leave after being made 'advisors'

Updated Last week, a Cisco reorganisation switched three of its big names to advisory roles: this week, they've left the company. The individuals involved are Mario Mazzola, Prem Jain, Luca Cafiero, and Soni Jiandani were referred to as “MPLS” within the company (Cisco was an early contributor to the protocol of the same acronym). …
Mobile banking, image via Shutterstock

Flash. Bang. Wallet: Marcher crooks target UK Android users

Miscreants behind the Marcher mobile malware have begun targeting UK banking customers. The trojan - which already targets banks in other countries, including Germany, Austria, France, Australia and Turkey - has added nine major UK bank brands onto its roster, IBM's X-Force security research team warns. Marcher is an Android- …
John Leyden, 02 Jun 2016
Server, photo via Shutterstock

Two weeks ago Salesforce had an outage. Now it's outsourced to AWS

Fresh from its embarrassing data loss incident in North America, Salesforce has announced it will start to run some of it software in Amazon Web Services. Sales Cloud, Service Cloud, App Cloud, Community Cloud, Analytics Cloud and more will soon run in AWS bit barns. Heroku, Marketing Cloud Social Studio, SalesforceIQ, and the …
Simon Sharwood, 26 May 2016

G4S call centre staff made 'test' 999 calls to hit performance targets

Five former Lincolnshire police employees have been suspended today from their jobs at G4S after allegedly calling 999 during quiet periods to improve their performance ratings. It has been alleged that the staff made more than 600 "test calls" to 999 for the purposes of improving their performance ratings, which The Guardian …
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Fancy £200m? Tell HMRC you'll help them sort their IT out

HMRC has put £200m up for grabs by one lucky desktop services supplier as the government body attempts a major – and potentially risky – overhaul of its IT. The taxman is looking for end user devices, application performance monitoring and virtual desktop services. The contract will include overseeing mobile devices, such as …
Kat Hall, 26 Apr 2016

Can you hear me now – over the picket line? Verizon workers strike

The workers who handle Verizon's wireline services in the Eastern US have gone on strike. At 6:00am local time Wednesday morning, the Communications Workers of America (CWA) said that members in districts ranging from Maryland and Delaware up through New York and New England were officially on strike barring failed …
Shaun Nichols, 13 Apr 2016

This year's H-1B visa lottery jammed full in just six days

Analysis The US Citizenship and Immigration Services (USCIS) reports that all of this year's 65,000 H-1B visa applications have now been applied for, as well as 20,000 extra applications for skilled workers – less than a week into the process. "USCIS will use a computer-generated process, also known as the lottery, to randomly select …
Iain Thomson, 08 Apr 2016
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IBM wins BBC finance gig

IBM is to replace Sopra Steria as the BBC's supplier of outsourced finance, accounting and payroll, claiming victory in a four-way race. Terms for the five year deal and numbers of staff affected, if any, are not disclosed. The incumbent supplier Sopra Steria has run the contract for 10 years. The switchover to IBM will take …
Drew Cullen, 07 Apr 2016
Dispatchers are vital to co-ordinating on the ground activities

Ello ello ello: Bungling Met cops blew £100m on failing tech wheezes

Exclusive The Met Police has admitted to having spent more than £100m on 37 technology projects that have been either stopped or need to be "corrected" as part of its "project cull" strategy. Of 147 live technology projects at the Met, 20 projects worth £24m have been stopped and 17 more, worth £83m, have been identified as needing " …
Kat Hall, 24 Mar 2016

Outsourced Virgin Media techies botched this infosec bod's Poodle fix

Virgin Media has promised to ensure all its agents are fully equipped to offer advice on the Poodle vulnerability, after a security expert exposed the failure of outsourced Indian call centre staff to explain and fix the problem. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the …
Kat Hall, 04 Mar 2016
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Former Brit police IT boss cuffed over bribery allegations

The recent head of IT services for Hampshire and Thames Valley police in the UK has been arrested on suspicion of bribery. After early morning raids on properties in Hampshire and Middlesex, Brian Chant, 57, who lives with his parents at the property in Andover, was arrested by officers from the City of London Police. The …

Techie the most recession-proof job

Want to survive the next global financial meltdown without being forced to trade your shoes for food? Well, you'd be safest to get a job in tech. Since 2002, the most "recession-proof" job has been the tech sector, with the total wage bill having risen 82 per cent to £32bn in 2013, as more folk flocked to get jobs in the …
Kat Hall, 10 Feb 2016
Defeated-looking young man puts his head against table in front of laptop and pile of papers in conference room. Pic via Shutterstock

Lincolnshire council shuts down all IT after alleged 0-day breach

A 0-day security breach at Lincolnshire County Council has exposed locals' medical records, addresses, and bank details, claimed an anonymous tipster, though the council denies any data was stolen. The breach was reported by The Lincolnite, which stated "anonymous reports from inside the council" suggested a major breach of …
£10 notes. Pic: Howard Lake

Kent Council cheerily flings about £100m at managed services bods

Kent County Council and two other local authorities are on a mission to splash between £50m and £100m on a mega outsourcing gig with managed services providers. The four-year contract is to be awarded to five suppliers for "the outsourcing of day-to-day management responsibilities and functions" and is part of council plans to …
Kat Hall, 22 Jan 2016

The Network and Information Security Directive – who is in and who is out?

New cyber security laws agreed on by EU law makers in early December are set to impact on a large number of businesses. Political agreement on the draft Network and Information Security (NIS) Directive, which could still be amended, was reached by MEPs and representatives of EU  governments in early December. It means the path …
OUT-LAW.COM, 07 Jan 2016
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Firms must ensure shared service suppliers have 'sufficient financial resources'

Banks, building societies and investment firms must ensure that technology companies providing critical shared services have "sufficient financial resources" to overcome financial problems, a UK regulator has said. The Prudential Regulation Authority (PRA) said that before they outsource critical shared services firms must …
OUT-LAW.COM, 24 Dec 2015