Articles about Outsourced

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You shrunk the database into a .gz and the app won't work? Sigh

On-Call Welcome yet again to On-Call, our unimaginatively-named regular recap of readers' recollections of jobs gone wrong. You all liked a double-barrelled story so much last week we've decided to do it again, starting with “Gary” wrote to tell us of his time working for Burroughs and the job he was sent to do for a bank with a …
Simon Sharwood, 19 Aug 2016
Chain expressing freedom (Stepph / Wikimedia)

Capita was always going to axe staff under Project Vincent – sources

Capita was always going to axe staff working in the outsourced O2 call centre under an initiative code-named Project Vincent once the two-year TUPE agreement period was over. Or so claimed employees that headed into Capita’s office in Glasgow, Scotland, today knowing it will be their last – still at least they won’t have to …
Paul Kunert, 29 Jul 2016
Woman in balaclava with shopping bags. Photo by Shutterstock

Oh deer.io: Cyber criminals* using one-stop DIY web biz shops

Updated Cybercrime miscreants seem to be flocking to a one-stop online web business shop. The use of sites like Deer.io prove the barriers to entry for cybercrime are continually being lowered, according to threat intel firm Digital Shadows. Darkside.global, a URL associated with cybercriminal Tessa88 who has distributed leaked …
John Leyden, 27 Jul 2016
data

Salesforce slurps uptime startup Coolan for global infrastructure scale-out

Salesforce.com has acquired a startup called Coolan that builds tools “to track and analyze infrastructure reliability for increased uptime and optimized efficiency.” Coolan co-founder Amir Micahel revealed the deal, saying it was done so that his company can “help Salesforce optimize its infrastructure as it scales to support …
Simon Sharwood, 22 Jul 2016
Super-villain Dr Evil puts finger to lip in scheming manner, asks for one million dollars. Pic: New Line Cinema

Tesco Mobile does what? Hahahahahahaha. Sorry customers

Tesco Mobile’s 4.5 million customers might want to get ready to panic note that call centre customer support is to be outsourced to Capita from 1 August in a five-year contract worth £140m. The grocer’s MVNO arm is to transfer around 550 permanent staffers under TUPE regs and around 240 temps will continue to work for Tesco …
Paul Kunert, 28 Jun 2016
Xerox_Photo_copier

Xerox names new chief

Xerox has named Jeff Jacobson as the CEO of its new copier and printing business after the company splits late this year. Jacobson will take over from Ursula Burns, who said she was stepping aside following the split but would remain as chair. Xerox will become two businesses – its core printing business, which will retain the …
Kieren McCarthy, 24 Jun 2016
Secretary of State for the Home Department Theresa May. Photo by Twocoms/Shutterstock.com

Home Office ignores plight of BA techies as job offshoring looms

The Home Office has stonewalled the GMB trade union’s attempts to raise the plight of British Airways IT staff whose jobs are being sent to an Indian outsourcer – and the potential security implications involved. The GMB has written four letters to the Department’s Secretary Theresa May – seen by us – after BA hired Tata …
Paul Kunert, 24 Jun 2016

From Watson Jr to Watson AI: IBM's changed, and Papa Watson wouldn't approve

Completed in 1983, IBM's prestigious South Bank office in London, on the banks of the River Thames, owes a lot to the Brutalist style of architecture, popular in the 1960s and 1970s. It makes heavy use of concrete: a solid building for a solid company. The IBM logo has been outside that building for more than 30 years, an …
Billy MacInnes, 23 Jun 2016

Three Four top Cisco execs leave after being made 'advisors'

Updated Last week, a Cisco reorganisation switched three of its big names to advisory roles: this week, they've left the company. The individuals involved are Mario Mazzola, Prem Jain, Luca Cafiero, and Soni Jiandani were referred to as “MPLS” within the company (Cisco was an early contributor to the protocol of the same acronym). …
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Flash. Bang. Wallet: Marcher crooks target UK Android users

Miscreants behind the Marcher mobile malware have begun targeting UK banking customers. The trojan - which already targets banks in other countries, including Germany, Austria, France, Australia and Turkey - has added nine major UK bank brands onto its roster, IBM's X-Force security research team warns. Marcher is an Android- …
John Leyden, 02 Jun 2016
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Two weeks ago Salesforce had an outage. Now it's outsourced to AWS

Fresh from its embarrassing data loss incident in North America, Salesforce has announced it will start to run some of it software in Amazon Web Services. Sales Cloud, Service Cloud, App Cloud, Community Cloud, Analytics Cloud and more will soon run in AWS bit barns. Heroku, Marketing Cloud Social Studio, SalesforceIQ, and the …
Simon Sharwood, 26 May 2016

G4S call centre staff made 'test' 999 calls to hit performance targets

Five former Lincolnshire police employees have been suspended today from their jobs at G4S after allegedly calling 999 during quiet periods to improve their performance ratings. It has been alleged that the staff made more than 600 "test calls" to 999 for the purposes of improving their performance ratings, which The Guardian …
IRS

Fancy £200m? Tell HMRC you'll help them sort their IT out

HMRC has put £200m up for grabs by one lucky desktop services supplier as the government body attempts a major – and potentially risky – overhaul of its IT. The taxman is looking for end user devices, application performance monitoring and virtual desktop services. The contract will include overseeing mobile devices, such as …
Kat Hall, 26 Apr 2016

Can you hear me now – over the picket line? Verizon workers strike

The workers who handle Verizon's wireline services in the Eastern US have gone on strike. At 6:00am local time Wednesday morning, the Communications Workers of America (CWA) said that members in districts ranging from Maryland and Delaware up through New York and New England were officially on strike barring failed …
Shaun Nichols, 13 Apr 2016

This year's H-1B visa lottery jammed full in just six days

Analysis The US Citizenship and Immigration Services (USCIS) reports that all of this year's 65,000 H-1B visa applications have now been applied for, as well as 20,000 extra applications for skilled workers – less than a week into the process. "USCIS will use a computer-generated process, also known as the lottery, to randomly select …
Iain Thomson, 08 Apr 2016
A plate of horderves

IBM wins BBC finance gig

IBM is to replace Sopra Steria as the BBC's supplier of outsourced finance, accounting and payroll, claiming victory in a four-way race. Terms for the five year deal and numbers of staff affected, if any, are not disclosed. The incumbent supplier Sopra Steria has run the contract for 10 years. The switchover to IBM will take …
Drew Cullen, 07 Apr 2016
Dispatchers are vital to co-ordinating on the ground activities

Ello ello ello: Bungling Met cops blew £100m on failing tech wheezes

Exclusive The Met Police has admitted to having spent more than £100m on 37 technology projects that have been either stopped or need to be "corrected" as part of its "project cull" strategy. Of 147 live technology projects at the Met, 20 projects worth £24m have been stopped and 17 more, worth £83m, have been identified as needing " …
Kat Hall, 24 Mar 2016

Outsourced Virgin Media techies botched this infosec bod's Poodle fix

Virgin Media has promised to ensure all its agents are fully equipped to offer advice on the Poodle vulnerability, after a security expert exposed the failure of outsourced Indian call centre staff to explain and fix the problem. Independent security consultant Paul Moore, who is also a Virgin customer, was contacted by the …
Kat Hall, 04 Mar 2016
inspector clouseau

Former Brit police IT boss cuffed over bribery allegations

The recent head of IT services for Hampshire and Thames Valley police in the UK has been arrested on suspicion of bribery. After early morning raids on properties in Hampshire and Middlesex, Brian Chant, 57, who lives with his parents at the property in Andover, was arrested by officers from the City of London Police. The …

Techie the most recession-proof job

Want to survive the next global financial meltdown without being forced to trade your shoes for food? Well, you'd be safest to get a job in tech. Since 2002, the most "recession-proof" job has been the tech sector, with the total wage bill having risen 82 per cent to £32bn in 2013, as more folk flocked to get jobs in the …
Kat Hall, 10 Feb 2016
Defeated-looking young man puts his head against table in front of laptop and pile of papers in conference room. Pic via Shutterstock

Lincolnshire council shuts down all IT after alleged 0-day breach

A 0-day security breach at Lincolnshire County Council has exposed locals' medical records, addresses, and bank details, claimed an anonymous tipster, though the council denies any data was stolen. The breach was reported by The Lincolnite, which stated "anonymous reports from inside the council" suggested a major breach of …
£10 notes. Pic: Howard Lake

Kent Council cheerily flings about £100m at managed services bods

Kent County Council and two other local authorities are on a mission to splash between £50m and £100m on a mega outsourcing gig with managed services providers. The four-year contract is to be awarded to five suppliers for "the outsourcing of day-to-day management responsibilities and functions" and is part of council plans to …
Kat Hall, 22 Jan 2016

The Network and Information Security Directive – who is in and who is out?

New cyber security laws agreed on by EU law makers in early December are set to impact on a large number of businesses. Political agreement on the draft Network and Information Security (NIS) Directive, which could still be amended, was reached by MEPs and representatives of EU  governments in early December. It means the path …
OUT-LAW.COM, 07 Jan 2016
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Firms must ensure shared service suppliers have 'sufficient financial resources'

Banks, building societies and investment firms must ensure that technology companies providing critical shared services have "sufficient financial resources" to overcome financial problems, a UK regulator has said. The Prudential Regulation Authority (PRA) said that before they outsource critical shared services firms must …
OUT-LAW.COM, 24 Dec 2015

HPE's private London drinking club: Name that boozer

Our recent shock exposé on plans by Hewlett Packard Enterprise to open a private drinking club in its new City of London HQ led to speculation as to what exactly the boozer might be christened. To recap, a Reg reader spotted a licence application attached to the front of 1 Aldermanbury Square, on which the-then HP signed a 15- …
Lester Haines, 09 Dec 2015
£10 notes. Pic: Howard Lake

Bank fined £1m after outsourcing faults led to improper transfers

The Prudential Regulatory Authority (PRA) has fined a bank more than £1 million after finding that faults with its outsourcing arrangements helped rogue employees at a third party service provider to move money out of its bank accounts without its knowledge or consent and put the bank's own financial health at risk. Faults in …
OUT-LAW.COM, 03 Dec 2015
The Seeing Eye by Valerie Everett, Flickr, CC2.0

Are CIOs condemned to 'interesting' times in 2016?

CIO Manifesto Whether you believe in five year plans, or think forecasting for 2016 is something best done next January, we all should have some feel for how next year is going to pan out. The group of IT execs we got around a table last month were mostly positive about next year, not only expecting budgets to go up, but that the work next …
Dominic Connor, 02 Dec 2015
Mobile banking, image via Shutterstock

Mobile bank upstart Tandem scores regulatory thumbs-up

Banking startup Tandem has been cleared to offer digital financial services in the UK. Tandem’s founders are pitching their bank as something that’s digital and mobile, and will challenge the high-street banking status quo. It joins a growing list of startups with a small number of staff and who are promising traditional bank …
Gavin Clarke, 01 Dec 2015
Super Woofer by Pleuntje, Flickr, under Creative Commons 2.0

Love your IoT gadget but could you keep the noise down?

Something for the Weekend, Sir? Shutupshutupshutup. There’s a man with an extraordinarily annoying voice on this floor and I wish he would take his fulsomely resonating gob somewhere else. Blah blah market synchronisation blah blah invested intelligence blah blah cooperative disruption arse bollocks. Don’t you just love open-plan offices? Actually, come to …
Alistair Dabbs, 20 Nov 2015

Yes, GCHQ is hiring 1,900 staffers. It's not a snap decision

Despite the timing of the UK Prime Minister's emissions following the terrorist attacks in Paris last Friday, increases in intelligence personnel were already in place and had been announced by the Treasury some days before. After the attacks, David Cameron stated his government would be funding an increase of 1,900 …

TalkTalk hired BAE Systems' infosec bods before THAT hack

Contrary to suggestions that TalkTalk hired BAE Systems to shore up its security after the much-publicised hack in October, the telco had actually been outsourcing its security operations centre to BAE since June – and previously told investors it had "completed" a security audit. In its annual report, published in June, …
Whitehall road sign. Sgt Tom Robinson RLC/Crown copyright

So, GDS saved Brits £1.7bn through 'digital transformation'. Sure about that?

Analysis Claims that the Government Digital Services saved the taxpayer £1.7bn during the last Parliament through "digital transformation" have been repeated so frequently of late, it seems the figure will go down as the main business case for the body's existence over the last Parliament. This is particularly true with the exodus of …
Kat Hall, 16 Oct 2015
makerbot

Maker–NOT: 3D printer upstart Makerbot jams, cuts extra 20% of staff

Troubled 3D printer manufacturer Makerbot has announced a second round of layoffs, cutting a further 20 per cent of its staff as part of a major restructuring. "We have achieved a lot as a team, but we have also been impacted by the broader challenges in our industry," said CEO Jonathan Jaglom in a blog post. "For the last …
Iain Thomson, 08 Oct 2015

Did you bet the farm on Amazon's cloud? Time to wean yourself off

Comment Oracle is making hay over last weekend's mega six-hour Amazon Web Services (AWS) cloud outage. "You get what you pay for," tweeted Oracle's Phil Dunn, with the caveat that all views are his and don't necessarily reflect those of Oracle. But you get the point. Yes, Amazon's been left with egg on its face and rivals will be …
Gavin Clarke, 25 Sep 2015
recruitment_hired

Story to write next chapter for Civica Group

Specialist software and outsourced services slinger Civica Group has hired former Capita exec Wayne Story to take charge of the UK sub. Most recently, Story was interim CEO at equity-based plan admin services outfit Equatex, and remains non-exec director at Montagu Private Equity and board chair at recruiter GatenbySanderson …
Paul Kunert, 21 Sep 2015
Grain silos

Storage silo unification from file sharer ownCloud

Interview We came across what seemed like just another file sync and sharer, and sighed. Yet checking ownCloud's product out showed there was a lot more to it than that, which made us curious. So we asked Markus Rex, its CEO and co-founder, some questions to find out more. His answers certainly filled in the background and scope of …
Chris Mellor, 17 Sep 2015
trolley_shopping_648

Redstor liked software developer Attix5 so much...

Specialist storage reseller-cum-provider-of-clouds Redstor has played the Victor Kiam card in buying Attix5, a South African software developer it has outsourced work to for the past decade. Attix5 specialises in data protection, managed back-up and disaster recovery services. It provided the “underlying” tech that comprises …
Paul Kunert, 14 Sep 2015
shutterstock_287971118--snake-hero

WIN a 6TB Western Digital Black hard drive with El Reg

We're into week three of the Western Digital caption competition – so we tested your sense of mirth with a cute critter. Of course there were the references to the meerkats who sell insurance, but lots of people looked at the creature’s hands along the lines of Andy Non: “Hey, who swiped my keyboard?” He also entered “But, …
Simon Rockman, 11 Sep 2015
All UK police forces use Tetra

Outsourcing to 'play a part' in reducing £1bn police IT bill

More outsourcing will "play a part" in reducing the eye-wateringly expensive £1bn-a-year police IT bill, according to the new chief exec of the just-established Police ICT Company, Martin Wyke. Wyke became head of the Police ICT company in June, after the body was established four years after it was first proposed. Previously …
Kat Hall, 09 Sep 2015
Man with head in the cloud

Breaking up EMC is a dumb idea, says VMware CEO Pat Gelsinger

Interview “From the EMC board room,” says VMware CEO Pat Gelsinger, “you can see the carnage of the minicomputer industry.” “Wang, Digital, Data General. You can see their buildings from EMC's headquarters.” That view, Gelsinger told The Register, means “we know how this whole story played out.” And because he and the EMC board have …
Simon Sharwood, 08 Sep 2015
Plain Capita logo

Capita hoovers up 1 in every 5 pounds of outsourced UK.gov IT spending

Capita has increased its share of the public sector IT market by one quarter since 2012, despite overall government IT outsourcing spending remaining flat over that period. In 2014, Capita hoovered up £905m in public sector IT spending, up from £671m in 2012. At the same time, overall spend over the last three years across …
Kat Hall, 07 Sep 2015
Google's Sundar Pichai, speaking at Google I/O 2015

Google to China: Please Play with us, we promise to respect your strict censorship diet – report

Google has reportedly been working hard to reboot its business in China, after the ad giant walked away from the country following a censorship spat with Beijing in 2010. The Sundar Pichai-run company apparently hopes to return to the People's Republic armed with mobile services that suit the censorship sensibility of the …
Kelly Fiveash, 05 Sep 2015

Brocade virtualises flow monitoring to Fibre Channel

Brocade wants to give Fibre Channel storage infrastructure analytics and monitoring of traffic between servers and storage, to help benchmark application performance and diagnose application problems. As Brocade's Senior Director for Australia and New Zealand Gary Denman explained to Vulture South, it's particularly useful in …
Ronan Dunne, CEO of O2

Capita IS good for former O2 staff. Oh yes it IS!

Being transferred to Capita in 2013 was the best thing for the O2 staff involved, despite the ongoing redundancy scheme, Ronan Dunne, the mobile network's chief executive, has told The Register. The Register recently revealed that Capita had started a Discretionary Voluntary Redundancy programme and that 700 people would be …
Simon Rockman, 27 Aug 2015
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City of Edinburgh Council in £186m outsourcer swap

City of Edinburgh Council has walked away from a 15-year outsourcing relationship with BT to jump into bed with CGI in a £186m long-term IT outsourcing agreement. It seems Edinburgh can't kick its mega deal habit, with the seven-year CGI contract containing a five-year extension, and further extension options after that. The …
Kat Hall, 24 Aug 2015
Walkie Talkie photo: Malcolm Chapman/Shutterstock.com

RSA chief uncans insurance giant's mega IT infrastructure review

Interview Zurich Insurance, Europe’s third-largest insurer with $70bn in revenue and 55,000 staff, hinted last week that it might buy RSA Group. Yet six major acts of M&A have saddled RSA with 15 data centres, managed and run differently and propping up a creaking architecture. Worth £4.5bn and with 19,000 staff and 20 million customers …
Gavin Clarke, 10 Aug 2015
The Shining - blood cascade

Reg reader? Work at the Home Office? Are you SURE?

The number of Home Office IT staff has been slashed by one third, following the latest round of redundancies at the department, The Register can reveal. Currently the department has an 800-strong IT team, following its recent laying off of 107 staff. However, multiple sources have confirmed this is just the latest in a round …
Kat Hall, 20 Jul 2015
A daisy

Daisy Group’s Riley: Integration of £200m + acquired beast starts today

Management at Daisy Group today start the mammoth task of integrating Phoenix IT Group, and getting the respective sales staff to cross-sell following yesterday’s purchase completion. The acquisition of tech services outfit Phoenix is the 48th acquisition Daisy has made since it was founded by chairman Matthew Riley in 2001, …
Paul Kunert, 17 Jul 2015
 Ginni Rometty calling on the Prime Minister, Shri Narendra Modi, i

India reveals plan to fix poverty by doing ANYTHING-as-a-service

India's launched a new “National Policy for Skill Development and Entrepreneurship” that prime minister Shri Narendra Modi hopes will propel the country to become “the world's largest provider of skilled workforce for the world.” The thrust of the new policy is that India's universities delivered in the 1990s, as the rise of …
Simon Sharwood, 16 Jul 2015

HTC in crisis: How did it get to this point? How did it get this bad?

Analysis HTC's financial figures for its second quarter of 2015 look horrific. HTC says it lost 24 cents (or pence) for every dollar (or pound) of revenue it received. After four quarters of slender profits, the business just fell off a cliff. The Taiwanese giant's share price has halved from £146.5 ($224.63) to £68.50 ($105.03). If …
Andrew Orlowski, 08 Jul 2015