Articles about Managed Services

4 arrows signs in arrow on wooden wall

Sales up, profit up, but no champagne corks popping at Rackspace

The gods of tech sales finally smiled on Rackspace in calendar Q2 of 2015. But the biz isn't celebrating just yet, because it's public cloud arm is stuck in first gear. The cloud server-hosting biz reported an 11 per cent year-on-year growth in turnover to $489.4m (£314.2m) in the three months ended 30 June. Total costs and …
Paul Kunert, 11 Aug 2015

UK biz Six Degrees puts up 'For Sale' sign outside corporate HQ

A sales process is under way at mid-market managed voice and data hosting biz Six Degrees, with a corporate financier appointed to sniff out interested buyers. Private equity backer Penta Capital is eyeing up the exit route four years after stumping up £60m to back the former management team at SpiriTel to execute a buy-and- …
Paul Kunert, 05 Feb 2015
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Going into tech services? It's way bumpier than it looks

It is results season for a slew of mid-market resellers but top and bottom line growth numbers have not exactly matched the sizzling sunshine outside, and were cooled by the challenging economy. First up is Burnley's finest, Lanway Corporate Business Systems, which saw turnover in the year to 31 March 2013 dip a little over five …
Paul Kunert, 22 Jul 2013
Slurp

VMware acquires Immidio to personalise mobile stuff

VMware has acquired Immidio, a vendor of “user environment management” (UEM) products that deliver desktops to any device, and will fold it into a wider Workspace Environment Management (WEM) effort. Virtzilla's cooking up this new batch of acronym soup because it's decided that the application and desktop delivery caper is …
Simon Sharwood, 04 Feb 2015

Outsourcing tanker CSC sales growth torpedoed

Leaky outsourcing tanker CSC saw sales growth drift off on the horizon for yet another quarter – the first of its fiscal 2016 – but the services slinger is back in the black, without the help of tax benefits. The fact CSC slashed costs and expenses by nearly half a billion dollars had nothing to do with bottom line beefiness, …
Paul Kunert, 12 Aug 2015
£10 notes. Pic: Howard Lake

Oh no! That's another year you didn't grow, KCOM

Brit telco KCOM Group has reported top line shrinkage for the seventh consecutive year, this time blaming problems on “legacy activities” while unsurprisingly pinning its future on cloud services glory. The tech integrator/ comms provider reported a 6.1 per cent fall in revenues to £347m for the year ended 31 March - the last …
Paul Kunert, 05 Jun 2015
Roughly 150kg of gold

Gold to bind Phoenix IT, Daisy, Cisco

Phoenix IT is likely to rekindle its partnership with Cisco when the Daisy Group completes the acquisition of the services provider, as expected in the not-too-distant future. In late 2013, El Chan revealed Phoenix was among 1,000 companies across EMEA told by Cisco that their right to sell its kit was to be removed because they …
Paul Kunert, 29 May 2015
Apple Maiden data center storage

Services fuel the next generation data centre

In its basic form, a data centre is just a big room full of cages and cabinets, with highly reliable power, efficient security, fire and flood protection and a variety of internal and external network connectivity. In recent years providers have tried to differentiate their offerings but there is not really that much you can do …
Dave Cartwright, 17 Nov 2013
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HP's ailing Enterprises Service unit bags 'mega' TNT gig

HP’s sickly Enterprise Services (ES) unit continues to show signs of recovery after putting pen to paper on a “mega” six-year managed services deal with Dutch logistics biz TNT. The project, believed to be worth hundreds of millions of dollars, follows hot on the heels of a decade long outsourcing agreement with Deutsche Bank, …
Paul Kunert, 16 Mar 2015

Insight’s director churn continues as ‘key player’ leaves

The revolving door at Insight keeps swinging, with folk entering the building, others deciding to walk and some being forcefully ejected. IT Services director for the UK, Stuart Lemon, has exited and El Chan understands he is joining a reseller with big ambitions. In a statement, Rolf Adam, veep of services at Insight EMEA, …
Paul Kunert, 16 Feb 2015

NetApp dissolves global centre of virtualisation excellence

NetApp has dissolved the “global centre of virtualisation excellence” it created in 2010 and ran from its Melbourne, Australia, office. The centre was established after the vendor won some colossal deals in Australia, believed to be at the nation's dominant telco Telstra and financial services outfit Suncorp. Both bet big on …
Simon Sharwood, 25 Aug 2015

Senior execs at NTT Com Security quit, but not with immediate effect

Top brass at NTT Com Security are hot footing it out of the organisation at the end of next month, the company confirmed today. CEO Simon Church, formerly COO at reseller Integralis (which NTT acquired in 2009 to form the backbone of its security ops), and chief beanie Heiner Luntz, have quit. Climbing into the chief exec’s …
Paul Kunert, 23 Jun 2015
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SCC: Look at our bulging figure(s). We're fatter than some MSPs

Classic product reselling at privately-owned Midland tech dynasty SCC’s UK biz has crashed by a fifth but the company execs are still smiling. Why? The shift to services is paying off. Revenues generated in Britain for fiscal ’15, ended 31 March, dropped 13.3 per cent on fiscal '14 to £662m – including a full-year’s contribution …
Paul Kunert, 25 Jun 2015
flag.Scotland

Psst. Hey, Jock. I got £100m for outsourcers here. Fancy a hit?

A £100m pot of cash for managed service providers will form part of the Scottish government's next public sector-wide tech agreement. A prior information notice on the Official Journal of the EU was distributed to suppliers for the replacement to the Scottish Procurement Framework, which is currently winding down. "Scottish …
Paul Kunert, 24 Jul 2014
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Colt Technology Services gobbles ThinkGrid

Colt Technology Services has swallowed cloud minnow ThinkGrid for an undisclosed sum to tap up its network of 300 resellers and software developers and the small biz firms it counts as customers. Incorporated in 2008, London-based ThinkGrid provides a cloud platform for channel firms to resell infrastructure-as-a-service kit …
Paul Kunert, 13 Aug 2012
Files in manager's desk drawers: manila folder marked "Redundancies". Image via shutterstock

CSC insiders: 800 job cuts will hit service delivery for punters

CSC is pressing ahead with plans to axe hundreds of workers, brushing aside concerns from some employees that customers are already feeling the pinch of past cost cutting actions. In what has become an annual ritual for CSC, almost 800 employees were put at risk of redundancy in May, with their roles earmarked to be sent to …
Paul Kunert, 23 Jun 2015

Phoenix IT Group 'trading comfortably in line with forecasts'

It is almost a year since Steve Vaughan grabbed control of Phoenix IT Group, and the once-troubled tech services outfit no longer seems so ... well, troubled. The LSE-listed Northampton company issued an interim today to say group trading is “comfortably in line with market profit expectations”, and talked up a number of …
Paul Kunert, 24 Feb 2015

Trustmarque ready to rock n roll in tech channel again

Interview With the branding issue out of the way, an enlarged Trustmarque has cut costs, embedded the exec team and is hiring - a far cry from the less than certain outlook for the business last summer. The York-based organisation this week merged with sister company Trinity, forming a £170m turnover technology wing of business process …
Paul Kunert, 16 Jan 2015
man_inks_deal_channel signs contract services

Loss of Wales PSN gig? No worries, says Logicalis UK boss

Services-based reseller Logicalis is looking to fill the void left by losing the Wales Public Sector Network (PSN) gig to BT with more bite-sized projects. Well, that's the plan at least. The Slough-based firm is to be ousted by the Brit telco monopoly on a contract that could be worth up to £420m over the next seven years, …
Paul Kunert, 11 Nov 2014
£10 notes. Pic: Howard Lake

Sun shines on Datatec despite Logicalis' sales 'n' contract woes

It was the Westcon distribution arm that kept the tills ringing for parent Datatec, as integrator sub Logicalis was struck by a “significant” contract loss in Blighty and weaker product reselling. Across the group – which also includes consultancy Analysis Mason – revenues leapt by 13.3 per cent to $6.4bn for fiscal ’15, ended …
Paul Kunert, 13 May 2015
A daisy

Daisy Group’s Riley: Integration of £200m + acquired beast starts today

Management at Daisy Group today start the mammoth task of integrating Phoenix IT Group, and getting the respective sales staff to cross-sell following yesterday’s purchase completion. The acquisition of tech services outfit Phoenix is the 48th acquisition Daisy has made since it was founded by chairman Matthew Riley in 2001, …
Paul Kunert, 17 Jul 2015
globalisation

Buying Solutions plans £600m managed services deal

The Treasury's purchasing agency is looking for up to 10 suppliers for a pan-government managed IT services framework. Buying Solutions said the two-year procurement agreement will provide public sector and associated organisations with end to end IT managed services. This will include the management of servers, desktops, laptop …
Kable, 15 Jun 2009
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Daisy Group seals Phoenix IT Group buy, exec set for exit

Some execs at LSE-listed Phoenix IT Group are edging toward the exit, El Chan can reveal, after the proposed takeover by Daisy Group today got the official rubber stamp. The approach from privately owned Daisy came in May when it offered 160 pence per share for Phoenix in a transaction that valued the equity at £135m. The …
Paul Kunert, 16 Jul 2015

US titans roll out the numbers... wow, reselling is a tough game

Calendar Q1 numbers are out for shape-shifting resellers Insight Enterprises and Systemax, with the former reporting flat sales and profits but the latter faring much, much worse. Both are trying to rapidly develop services operations based on consulting, managed services and the cloud to replace commoditised or 'empty calorie' …
Paul Kunert, 12 May 2015
Sydney harbour bridge poking out of the clouds

Verizon brings half its cloud to Australia

Verizon enterprise has opened its cloud in Australia, or least half of its cloud. Verizon's cloud is an oddity inasmuch as it comprises two distinct platforms. One is the kit it acquired along with Terremark and has since indicated it will rebuild on Xen and CloudStack. That cloud's used to dleiver the reserved performance bits …
Simon Sharwood, 17 Mar 2015
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Ravello unravels mystery of ESXi on AWS, Google

Ravello Systems, a purveyor of cloud hypervisors, has created a way to run VMware's ESXi in clouds from Amazon Web Services or Google. Does that sound nutty given that VMware itself and plenty of other cloud/managed services providers will happily give you a Virtzilla environment? Yes and no. Yes, because it seems like rather a …
Simon Sharwood, 17 Apr 2015

We told you so! Daisy Group slurps up Damovo UK

Daisy Group has confirmed what our readers already knew – it has wolfed down unified comms specialist Damovo UK in its first deal since going private again less than a fortnight ago. West Sussex-based Microsoft and Cisco Gold badge holder Damovo is the former enterprise sales and services division of Ericsson. “With strong …
Paul Kunert, 02 Feb 2015

HDS launches compute-as-a-service in Equinix bit barns everywhere

Hitachi Data Systems (HDS) has come up with a new way to keep selling hardware in the cloud age, by creating a compute-as-a-service service that will live in Equinix's 32-nation-strong bit barn network. HDS is most often characterised as a storage vendor and has offered storage-as-a-service for some years. The company also re- …
Simon Sharwood, 27 Oct 2014
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Long knives at Logicalis as execs and vendors disposed of

Big changes are afoot at embattled integrator Logicalis UK following the loss of the Wales Public Sector Network (PSN) deal. This includes a re-org, vendor cull and some senior level departures - all ahead of a new boss starting. European head and acting interim UK MD Arnaud Spirlet told us the company needs to “transform” under …
Paul Kunert, 20 May 2015

Dutch tech services outfit Imtech takes €100m write-down

IT technical and managed services provider Imtech is warning of a financial writedown of at least €100m due to "possible irregularities" at its Polish sub. The Netherlands-based group, which also has electrical and mechanical service units in addition to its ICT arm, said it had "ordered a forensic investigation" of the …
Paul Kunert, 04 Feb 2013
CapitaITServices

Capita IT Services healing Hands make mark on biz

Chairs on good ship Capita IT Services (CITS) are being re-arranged under the say so of chief executive Peter Hands. Staff were told via email - seen by El Chan - that Gordon Ellen, director of IT Services at Capita is set to leave the business at the end of May to take on a new "challenge". And in typical Capita fashion it …
Paul Kunert, 18 Mar 2013

Arrow ECS UK sales director Johnny Ellis set to exit building

Distie veteran and colourful channel figure Johnny Ellis is to exit the UK and lreland sales director’s office at Arrow ECS with the intent of ploughing his furrow in another area of the industry. Ellis has been in tech distribution for more than two decades: he set up Open Computing before it was sold to PSL, which was then …
Paul Kunert, 28 Oct 2014

Tech talent scout Braund scouted by troubled Coms Plc

Financially challenged B2B connectivity and voice provider Coms Plc has poached tech recruitment veteran Mark Braund to take control of the ship, following a messy divorce with his predecessor. Braund was a former EMEA director of SME at IBM in the 1980s, but for nearly the last thirty years has worked in senior positions at …
Paul Kunert, 14 Jul 2015

Cloud? We prefer, er, reselling tech, say tech resellers

Canalys Channels Forum 2014 Good old fashioned kit and licence reselling remains the primary way local tech suppliers pay the bills, with IT services still accounting for less than a quarter of revenue generation. This is according to a Canalys survey, which probed 352 channel businesses across the globe to ascertain the impact that classic product sales, …
Paul Kunert, 24 Sep 2014

UK Cabinet Office's £200m IT bonanza: I got 999 contracts but a pitch ain't won (yet)

The UK government is seeking as many as 999 firms to provide a raft of tech services across the public sector, according to a contract notice in the Official Journal of the European Union. The Cabinet Office, acting via government procurement body Crown Commercial Services, is splitting the Technology Services framework into 11 …
Paul Kunert, 05 Nov 2014
wales

Official: BT wins £420m Wales PSN gig... just as we said it would

The Welsh government has finally coughed to what El Chan readers have known for months, that BT dislodged incumbent Logicalis from the next Public Sector Network (PSN) contract valued at roughly £420m over seven years. The gig to provide the public sector in Wales with broadband and other IP services was actually awarded to the …
Paul Kunert, 08 Oct 2014

Will YOU be living in a cardboard box under the motorway in five years?

Chinese kit-maker Huawei reckons one in four resellers will be out of business inside the next half a decade, such is the dwindling shelf life for the classic man-in-the-middle model. A report outlining the company's strategy predicted: "Within next five years, one fourth of the channels will disappear, and the remaining …
Kat Hall, 26 May 2015
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Logicalis grabs former Insight EMEA sales chief Brooker

International managed services bigwig Logicalis has hired former Insight exec Tony Brooker to run its sales and marketing teams in the UK and Ireland, El Chan can reveal. The industry vet starts early next month (4 August) and will manage a team of 120 staff, the majority of whom are in field sales, but he will be expected to …
Paul Kunert, 07 Jul 2014
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AWS: Wanna join our MSP club? The bar is high, says UK boss

Managed Services Providers - still the most sought after of all channel partners types - can now jump through some hoops to scoop a badge of certification from Amazon Web Services. The infrastructure services firm is formalising relations with MSPs via an extension to it’s programme in a bid to sort the wheat from the chaff. “ …
Paul Kunert, 12 Dec 2014
School of Rock

Hello, Mr Chips(et): Capita grabs bigger slice of UK IT education market

Capita gobbled up a larger piece of the UK's £800m education IT spending market in 2013, with sales up 9 per cent to £234m. According to analyst firm TechMarketView, the top 10 suppliers dominated the education IT market with combined revenues of £741m. Capita’s sales were bolstered by the acquisition of Northgate Managed …
Kat Hall, 19 Nov 2014

IT as a profit centre: Could we? Should we?

Let us agree that technology is or should be a big differentiator for business. Let us also agree also that particularly in very large companies, the IT department may be more cost effective, reliable, agile and so on than external service providers. And of course, getting IT to think and act as a services organisation where …
Dave Cartwright, 21 Jul 2015
SOURCE:  http://www.sxc.hu/browse.phtml?f=view&id=1412135

Leaky channel tanker Phoenix IT Group: It's steady as she goes

Investors received no nasty surprises in a trading update from leaky channel tanker Phoenix IT Group as the turnaround plan plotted by the latest exec at the helm remains on course. The infrastructure and managed services outfit said in an interim management statement covering 1 April until 11 August that trade is “broadly in …
Paul Kunert, 12 Aug 2014
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KCom undermined by managed IT services business

Telecoms group KCom has blamed its ailing integration and managed IT services unit for the firm's lower than expected earnings in the last quarter. KCom, previously Kingston Communications, said in an interim management statement that the firm's results for its integration and managed services businesses had come in at the low …
Kelly Fiveash, 31 Jan 2008
Shop Direct Skyways House entrance

IBM cuts down Amazon with cloudy 10-year ShopDirect deal

IBM has landed a 10-year cloud and services contract with one of the UK’s biggest and most aggressive privately held firms. Shop Direct, the firm behind Very.co.uk and owner of the Littlewoods brand, will use IBM’s SoftLayer cloud. Financial terms of the contract were not revealed. Andy Wolfe, Shop Direct CIO, told The Reg …
Gavin Clarke, 09 Feb 2015
IBM PC 5150

IBM bags multi-billion dollar outsourcing deal with ABN AMRO

IBM has bagged a multi-billion dollar 10-year deal with Dutch bank ABN AMRO, the second major European outsourcing win for the company in the last month. The deal is likely to bring cheer to Big Blue, following its recent "disappointing" third-quarter results. The deal includes a private IBM cloud, mobile computing, managed …
Kat Hall, 01 Dec 2014

Cisco greedily slurps up private cloud-AAS upstart Metacloud

Cisco is buying Metacloud, a startup that promises to spin-up OpenStack clouds both privately and as a service. Metacloud will be folded into Cisco’s Cloud Infrastructure and Managed Services unit, building Cisco’s InterCloud initiative – which the firm announced in March. Cisco chief executive John Chambers pledged he’d spend …
Gavin Clarke, 17 Sep 2014

Insight's EMEA prez: It's not our fault cloud sales are slow, blame the NSA

Services investments made by box-peddling shape shifter Insight Enterprises will start to pay dividends in Europe from next year, regional head honcho Wolgang Eberman has predicted. The exec joined Insight from the beginning of 2014 with the remit to gradually reduce its reliance on traditional on-premise software and hardware …
Paul Kunert, 30 Mar 2015
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Wunderbar! Bechtle chairman fizzles after sizzling financials

Sprawling German-owned tech reseller Bechtle AG today reported a double digit spike in revenues as it made ground both in the relatively sluggish home markets and abroad, helped by acquisitions. Turnover in calendar Q2 was up 16.4 per cent to €603.7m (£482m) including a 14.6 jump in domestic revenues to €403.4m as those outside …
Paul Kunert, 08 Aug 2014
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

CSC picks up the axe yet again, eyes 800 staffers' quivering necks

Exclusive CSC is preparing to axe almost 800 staff in the UK and Ireland in what it is calling a "Get Fit" phase, with current proposals to transfer some of these positions to near-shore and offshore centres. Bloodletting is a seemingly annual custom for the scandal-hit ailing integrator. It is just over a year since CSC put 750 workers …
Minority Report. Source: Twentieth Century Fox Home Entertainment

Cisco offers carriers adware-as-a-service for fun and profit

MWC 2015 Cisco has clouded up a new way to snoop on mobile users “combine network, user, and business intelligence … to realise business outcomes.” Announced at Mobile World Congress, Mobility IQ is a SaaS offering that the company says provides real-time information on Wi-Fi, 3G and LTE networks, covering network performance and user …