Articles about It Services

Mega GP tech services framework badge awarded

Insight UK and Phoenix IT Group are flying the flag for mainstream tech suppliers after scoring a seat on the mammoth General Practice Systems of Choice (GPSoC) framework. GPSoC covers 75 per cent of GP surgeries in England and is administered by the Health and Social Care Information Centre, which provides information, data, …
Paul Kunert, 24 Nov 2014
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Enormo reseller Insight hires former Cisco man to run EMEA services

Insight EMEA claims to have taken a step forward on the long and winding path to tech services glory by recruiting a former Cisco and PricewaterhouseCoopers consulting chief to head up a newly erected division. A pan-regional services team will be fronted by newly installed veep Rolf Adam, who mostly recently served as industry …
Paul Kunert, 30 Sep 2014

Pure Data buys tech services biz Servatech

Yorkshire has witnessed some M&A channel activity with infrastructure reseller Pure Data Solutions leaping into the IT services market after coughing a six figures sum for minnow Servatech. The deal that closed yesterday afternoon will see 38 services bods and techies at Servatech transfer to the new owners, though they will …
Paul Kunert, 01 Aug 2014

Capita IT Services slurps up small security biz

Crapita Capita IT Services confirmed today it has hoovered up security reseller minnow Network Technology Solutions for an undisclosed sum. This is the first bite-size deal of the year for CITS but given its historic addiction to acquisition will unlikely be its last. London-based NTS (UK) majors on intrusion detection and …
Paul Kunert, 21 Mar 2014
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RBS's Ulster Bank whacked with enormous IT cock-up fine

RBS-owned Ulster Bank has been whacked with a €3.5m (£2.75m) fine for the IT outsourcing cock-up that affected RBS customers in 2012. The incident resulted in around 600,000 customers being deprived of basic banking services over a 28 day-period during June and July 2012, said the Central Bank of Ireland (CBI). The fine is the …
Kat Hall, 12 Nov 2014
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Destination Korea: an emerging market for IT services

South Korea is being touted as the latest outsourcing market for global IT services firms to target, and could even emerge as an offshoring destination in its own right in the future, according to analyst outfit Ovum. The IT analyst’s latest Emerging Outsourcing Opportunities reportclaims the South Korean IT services market is …
Phil Muncaster, 03 Jun 2013
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Good news: Brits can still afford IT services - Computacenter

IT services reseller Computacenter has pulled back the curtains on its operations for the first half of calendar '13 and clearly hasn't been affected by any unexpected dramas. But while its UK business is progressing, trade on the continent remains mixed. One of Europe's largest resellers said today that its revenues to the end …
Paul Kunert, 16 Jul 2013
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BT fattens flabby Global Services biz to puff and huff way to £32bn

Falling sales at BT's global services division has forced the company to make a bold shift in its strategy in that part of the business by expanding its investments abroad. The telecoms giant said today that it planned to "accelerate growth" in Asia Pacific, the Middle East and Africa. It's one of Gavin Patterson's first big …
Kelly Fiveash, 28 Nov 2013

Super Cali optimistic cloud is now a focus – even though the sound of it is something quite

California has become the first state in the US to shift a massive chunk of its government computing system to the cloud – and dubbed it CalCloud. "CalCloud is an important step towards providing faster and more cost effective IT services to California state departments and ultimately to the citizens of California," said Marybel …
Iain Thomson, 25 Jul 2014
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WHOMP: Mega UK services player Phoenix IT falls back into the ashes

There was no sound of popping champagne corks at Phoenix IT Group this morning – just anguished cries coming from the boardroom as execs warned trading results are getting worse. The LSE-listed IT services player pushed out an interim Q1 2014 statement covering 1 April to 30 June, saying it "continues to be cautious" about its …
Paul Kunert, 01 Aug 2013
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Capita: We WILL be more accountable for our services

A restructure at Capita IT Services is long overdue - well it has been eight whole months since the last one - so the healing mitts of MD Peter Hands have once again grasped the org chart for a rejig. Hands has created five ITS "services towers" under which Capita's wider business units will fall, to give the heads of each …
Paul Kunert, 21 Nov 2013
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Daisy Group hoovers up Indecs Computer Services for £18m

Serial swallower Daisy Group has carved another notch on the IT bedpost after coughing £18m to consume mainframe support and maintenance specialist Indecs Computer Services. Redditch-based third party maintainer ICS provides tech support on servers from multiple vendors including HP, IBM, Dell, Oracle and Cisco with Daisy …
Paul Kunert, 28 Oct 2013

Brit biz Phoenix IT Group confirms £16m of contract wins

A flurry of biz wins worth more than £16m were this morning confirmed by the new CEO at Phoenix IT Group - the man brought in to turn the loss-making British firm into a profit generating machine. Former EDS and Synstar exec Steve Vaughan, was hired in March to design a turnaround plan, which includes the, er, mind-blowing …
Paul Kunert, 16 Jul 2014
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Blighty's IT support services to decline in 2013, 2014, 2015....

2013 will be a "make or break year" for some IT firms in the declining UK support services space, according to the venerable beancounters at TechMarketView. In TMV estimates, the UK IT support and maintenance market declined 3.5 per cent in 2012 to £1.76bn, is set to fall 3.5 per cent again this year and by 2.5 per cent in the …
Paul Kunert, 11 Mar 2013

Not so fast with the bubbly, Capita: IT Services has bad economic wind

Capita IT Services unit continues to face an economic headwind with top-line growth stalling in calendar 2012. The same can't be said of parent Capita Plc, which today filed full-year results showing a 14 per cent rise in turnover to £3.35bn, fuelled by 14 acquisitions notched up in the 12 months that cost it £178m. Organic …
Paul Kunert, 28 Feb 2013

Capita IT Services staff plan strike over pay this Friday

Unionised Capita IT Services (ITS) workers are staging a one-day strike over pay on Friday. Unite reckons the industrial action could impact customers including Deutsche Bank and Prudential. Negotiations between staff and management have hit the buffers and top brass at the integrator are refusing to get back round the table to …
Paul Kunert, 24 Jul 2013
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Avnet welds services tentacles into one mighty arm

Distributor goliath Avnet Technology Solutions has rounded up its disparate portfolio of acquired service providers into one unit as traditional product sales continue to wane. The Avnet Services team was created to "increase operational efficiencies" by merging the firm's software, lifecycle and training services operations. " …
Paul Kunert, 01 May 2013
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Capita IT Services healing Hands make mark on biz

Chairs on good ship Capita IT Services (CITS) are being re-arranged under the say so of chief executive Peter Hands. Staff were told via email - seen by El Chan - that Gordon Ellen, director of IT Services at Capita is set to leave the business at the end of May to take on a new "challenge". And in typical Capita fashion it …
Paul Kunert, 18 Mar 2013

HP Enterprise Services staff feel the burn as managers turn off the cash taps

HP is turning the screws on folk in its Enterprise Services (ES) division to squeeze out overheads in a bid to hit "specific Must Do Numbers" for fiscal '14. On a global basis, ES revenues slipped seven per cent year-on-year in Q2 (May quarter) to $5.7bn and profit before tax was flat at $144m - the figures are not broken down …
Paul Kunert, 20 Jun 2014
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Dimension Data tables bid to swallow global services biz NextiraOne

NTT-owned Dimension Data has tabled a bid for comms and networking reseller NextiraOne in a deal that is currently awaiting approval by the European Commission's Merger & Acquisitions office. A spokeswoman at South Africa network integrator Di Data confirmed that it had "made an offer" but was unable to make any further …
Paul Kunert, 02 Dec 2013

Tom Kelly: IT depts and channel partners FEAR the cloud

IT departments fear that the cloud will lessen their relevance in an organisation, while perceived complexities of selling the fluffy services from vendors has deterred some tech suppliers. This is the market prognosis from enterprise tech veteran Tom Kelly, a former UK boss at Logicalis UK, who has stepped into the chairman's …
Paul Kunert, 28 Feb 2014

You WON'T spend as much on IT in 2014 as we thought - Gartner

Global spending on IT is not growing as much as anticipated, according to Gartner. Price pressure thanks to increased competition, a growing lack of product differentiation, and the availability of viable alternatives are all dampening spend for 2014. Worldwide IT spending this year will therefore grow by just 2.1 per cent from …
Gavin Clarke, 30 Jun 2014

Capita's IT Services top dog legs it after just 6 months

Capita IT Services boss Mark Quartermaine is leaving the company just six months after he landed the job. He follows operations director Russ Hewitt, who quit the firm a month ago. In an announcement to employees, seen by The Channel, Mark Wyllie, executive director at Capita, said that Quartermaine would be heading for the door …
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Lufthansa tosses IT biz to Big Blue, inks outsource deal with IBM

Lufthansa has announced that it’s about to sell off its IT infrastructure division to IBM and rent IT services from Big Blue in an outsourcing partnership. The German airline has been restructuring itself in an effort to cut costs and said earlier this year that it was looking for a buyer for its IT biz so it could better …
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BT consumer biz saves day: Grr, if it weren't for that meddling Ofcom

Former state-owned telco monopoly BT reported top line declines across the majority of operations for the opening three months of its new financial year with only the consumer biz - fuelled by broadband demand - bucking the trend. Sales for Q1 ended June were two per cent adrift of revenues in the same period a year ago at £638m …
Paul Kunert, 31 Jul 2014

Gov.UK annual IT spend edges down... to £4.3 BEEELLION

Government IT costs edged down by 8.5 per cent across the nine biggest Whitehall spenders to £4.3bn for 2013/14 compared with the previous year. Back office systems account for the lion's share of running costs, with more than 80 per cent of IT budgets going on this area, according to El Reg's analysis of government spending …
Kat Hall, 24 Nov 2014
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MoJ hands £125m to outsourcing giant Atos

The Ministry of Justice (MoJ) has handed a £125m five-year contract for End User Computing (EUC) services to outsourcer Atos. The deal includes PCs, fondleslabs and related software, peripherals, storage, services, training and management across 2,300 MoJ sites. It forms one of the last components of the department's Future IT …
Kat Hall, 05 Nov 2014

Chin up, tech world. Gartner says it'll be OK

The good news for anyone selling tech to pay the bills is that market demand is bouncing back, although retailers in particular will need to run faster to stand still as customers opt for cheaper devices. In its latest Worldwide Spending Forecast, crystal ball gazers at Gartner reckon some $3.77 trillion will be splashed by …
Paul Kunert, 02 Apr 2014

UK.gov launches ONE kit-buying FRAMEWORK to RULE them ALL

UK.gov today opened its long-awaited Digital Marketplace for public sector procurement, which will bring the “confusing” number of frameworks under one roof. As yet the Marketplace is looking rather lonely, with the G-Cloud the only framework on the platform. The next version of the Digital Services framework for “agile” digital …
Kat Hall, 06 Nov 2014
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Watchdog puts UK gov IT on RED alert. Yes, that's a bad thing

The UK government's "G-Cloud" project is one of more than 20 IT-related government-run projects that have been given a "red" or "amber/red" status by the Major Projects Authority (MPA), a watchdog that oversees government projects. "It is important to note that a red or amber/red rating does not mean a project will be or should …
OUT-LAW.COM, 29 May 2014

French IT giant Atos is officially full of Bull.... and €620m lighter

IT services firm Atos is to purchase its French colleague Bull, which offers cloud, cybersecurity and big data to enterprise customers, for €620m (£503m, $845m). The two firms currently sit at number five and 10 respectively in the top 10 cloud computing firms in Europe, but they reckon that together they could “create the …
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Capita IT Services second-in-command Hewitt leaves today

Capita IT Services has told its workforce that operations director Russ Hewitt – the man in charge of the Unity cost cutting and change programme – is leaving today. Unity was designed to help the integrator-cum-reseller navigate the perilous economic situation in the UK during 2012 including freezing bonuses and pay, reforming …
Paul Kunert, 27 Jul 2012

BT merges iNet and Engage IT divisions under one roof

BT has slapped together the IT Engage and iNet businesses from today, April Fools' Day, but the move is no laughing matter for staff put at risk of redundancy. The telco had merged the dabs, Business Direct and Engage IT operations back in 2011, plonking long-serving exec John Thornhill into the boss seat to oversee integration …
Paul Kunert, 01 Apr 2014
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Cisco to acquire services management firm SolveDirect

Cisco has announced plans to acquire SolveDirect as the company looks at adding more management tools to make it easier for businesses to manage multiple IT systems. The acquisition was announced by Cisco on Monday, and will see SolveDirect's executive team join the networking company's services division. The privately-held …
Jack Clark, 26 Mar 2013

Oz shared services collapse looks bad for NetApp

Opponents of shared IT services in government have a new case study they can point to, and NetApp's busy executives have another tricky item to consider after a major Australian shared services organisation failed. That agency is CenITex, created in 2008 by the government of Australian state Victoria. CenITex's original vision …
Simon Sharwood, 24 May 2013

'Eventful but positive' year for RM as it quits the PC-making world

Shape-shifting education supplier RM was in philosophical mood as it exited a biz-changing fiscal '13 with profits up and revenues down, impacted by fewer – but higher margin – Building Schools for the Future contracts. Turnover in the 12 months to 30 November fell nine per cent year-on-year to £261.7m (8.4 per cent excluding …
Paul Kunert, 03 Feb 2014
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Department of Interior dishes out $10bn for cloudy IT

The Department of Interior has announced a multi-billion dollar cloud procurement round that will see the land management organization shell out a maximum of $10bn across contracts with 10 major IT vendors. The pork barrels IT contracts were announced by the organization on Wednesday, and will see Aquilent, AT&T, Autonomic …
Jack Clark, 16 Aug 2013
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IBM inks another billion-dollar deal... with The Other Advertising Giant

IBM has announced another big outsourcing contract, nabbing a new deal with WPP, the world’s top advertising firm, for $1.25bn. Big Blue has worked with the ad giant before, but this is a new services contract to run its global tech platform in the cloud over the next seven years. The contract comes hot on the heels of another …
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Phoenix IT Group shares plunge on loss of £2m contract

A brief statement from Phoenix IT Group confirming it has lost a £2m contract with a supplier sent the share price into free fall this morning and caused a big dent in the market cap. The loss-making IT services firm - a third party maintainer which also sells direct to customers - provided very little colour around the …
Paul Kunert, 28 Oct 2013
The Register breaking news

US gov IT services vendor swallows HBGary

US government IT services firm ManTech International has bought HBGary, the network forensics and malware analysis firm best known for last year's hack by Anonymous against its now-defunct sister firm, HBGary Federal. Financial terms of the deal, announced Monday, were not disclosed other than to say it was an "asset purchase" ( …
John Leyden, 29 Feb 2012
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UK.gov 'pay as you go' IT services cloud to float in March

The opportunity for suppliers to join the government's £60m G-Cloud framework is drawing to a close, according to Mark O'Neill, proposition director for innovation and delivery at the Government Digital Service (GDS). "We plan to launch the first tranche of the G-Cloud catalogue in March," O'Neill told the Cloud Expo event in …
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IT services market down by 40 per cent, says Ovum

Disappearing mega-deals saw the global IT services market slump to an eight-year low in the second quarter, according to Ovum. Stats from the beancounter show that total contract values (TCV) dived 40 per cent year-on-year to $19bn as the number of agreements penned fell by a fifth to 384. The market went from "bad to worse" in …
Paul Kunert, 05 Sep 2011
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Capita bags Quartermaine to run IT Services

Former Azzurri Communications chief exec Mark Quartermaine is set to take the reins at Capita IT services (ITS). Quartermaine, who resigned from the managed comms provider just before Christmas after nearly one-and-a-half years in the role, today confirmed he is set to rock up at Capita. "I am joining Capita at an exciting time …
Paul Kunert, 02 Feb 2012
Workers in a Foxconn plant, credit: Steve Jurvetson from Menlo Park, USA

US IT services sector takes some job hits in January

An expected, a slowdown in job creation in the United States in January with the Fiscal Cliff looming was massively offset by revisions in the job creation rate for November and December - according to this morning's report from the US Department of Labor. Like clockwork, the Bureau of Labor Statistics issues its monthly jobs …
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SCREEECH! Dell spins in public cloud U-turn – now it'll resell Google, Azure

Dell is going to resell cloud tech from enterprise rivals as part of the company's ragged retreat from the capital-intensive public cloud market. The company disclosed a dramatic expansion to its "Cloud Partner program" at the Dell World conference in Austin, Texas, on Wednesday, by announcing that it will now resell Google …
Jack Clark, 12 Dec 2013
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London Boroughs join forces in mighty £1bn IT procurement framework

A collective of London borough councils are pulling together their purchasing power in a mega IT products and services framework worth up to £1.1bn over four years. An invitation to tender was sent to prospective suppliers late last week covering three lots - distributed computing, service desk and data centre services. …
Paul Kunert, 08 Apr 2013
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Top Brit biz giants love to outsource IT so much, they're gonna do it more

Most UK businesses involved in outsourcing IT are planning to either increase or maintain the current levels to which they outsource, according to a new survey. A survey of more than 230 of highest spending UK businesses on IT by Whitelane Research revealed that more than a third of those businesses are planning to increase the …
OUT-LAW.COM, 07 Aug 2013
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Merlot and hot dogs: Atos snaps up Xerox's outsourcing biz for $1.05bn

French IT services giant Atos has snapped up Xerox's outsourcing biz for $1.05bn (£670m), as it tries to extend its garlic and lemon-infused tentacles across the American market. The deal for the company's Information Technology Outsourcing unit will add $1.5bn (£960m) of revenue to Atos's €8.6bn (£5.5bn) turnover. Of Xerox's 9, …
Kat Hall, 19 Dec 2014
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iiNet slurps system integrator Tech2 Group

Australia's third-largest internet service provider iiNet has let it be known that it has acquired 60 per cent of the Tech2 Group , an outfit that provides consumer-and business-grade IT services. iiNet's ASX statement (PDF) announcing the deal says it “provides a complementary focus on customer service, a new sales channel, …
Simon Sharwood, 05 Sep 2014
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Go on, inhale our G-Cloud via 'Digital Marketplace' – UK.gov

Public sector organisations in the UK will be able to buy cloud-based IT products and services from suppliers from a new online platform from the end of the month. The Government Digital Service, which is part of the Cabinet Office, said all "G-Cloud" purchases are likely to be made via the "Digital Marketplace" before the end …
OUT-LAW.COM, 21 Aug 2014