Articles about It Services

Downtime, outage

BT customers hit by broadband outage ... again

BT customers in the UK are once again banging their heads against their keyboards this morning: a power outage has thrown them offline for the second day running. Today the issue is a power outage at Telehouse North in London. An email message from BT Wholesale, with the subject line 'Major Service Interruption' – seen by The …
Kat Hall, 21 Jul 2016
Man loads in blanket into the washing machine. Photo by Shutterstock

Facebook and Google show how the world really will be blanketed in 5G

Facebook has outdone even Google recently, in its efforts to shake up the mobile industry and accelerate the delivery of broadband services (and its revenue generators) to the entire planet. This is no longer just about using balloons and new spectrum to push affordable wireless access to underserved communities. It is about …
Wireless Watch, 18 Jul 2016

Capacity planning in an age of agile and on - demand IT

Have we all been caught asleep at the capacity planning wheel? Business users today want, and expect new IT services to be delivered in the blink of an eye, the necessary resources provisioned instantly, and changes made “on demand”. But such IT flexibility requires that physical resources, server, storage and networking are …
Tony Lock, 12 Jul 2016

Gartner: Brexit cluster-fsck has ballsed up our spending forecast

Tech spending forecasters at Gartner are all in a tizzy – Brexit and currency fluctuations are both to blame. At the start of this year, the crystal ball stroker estimated the industry would grow 0.5 per cent in 2016, then flip flopped and reduced this prediction by a full percentage point to $3.49 trillion, blaming the …
Paul Kunert, 07 Jul 2016
Uncle Sam's money

Want $50bn from Uncle Sam? Put in a bid on these IT contracts

The US government's General Services Administration (GSA) has opened bidding on what it says will be a $50bn IT services contract package. The federal agency is now accepting applications for the Alliant 2 and Alliant 2 Small Business contracts to create what it describes as a "large, diverse pool of industry partners." The …
Shaun Nichols, 28 Jun 2016

SCC blows up tech sevices balloon, fiscal '16 profits swell

‘Thank god for our IT services biz’ might be the general sentiment expressed by top brass at SCC after another year when the shelf life for firms reselling hardware and software got a little shorter. Services might not be coming good for all IT vendors - for that see the gloom at some of the majors - but they accounted for the …
Paul Kunert, 06 Jun 2016

Deloitte coughs up $11m to end claims it ripped off US govt with IT work

Deloitte will pay $11m to settle allegations it overcharged the US government for IT services. The US Department of Justice (DoJ) said on Tuesday it has struck a deal with Deloitte, which was accused of – and we're paraphrasing, here – treating Uncle Sam's General Services Administration (GSA) as a bottomless pit of cash. The …
Shaun Nichols, 31 May 2016
US Dollars by https://www.flickr.com/photos/pictures-of-money/  https://creativecommons.org/licenses/by/2.0/ Attribution 2.0 Generic (CC BY 2.0)

Hardware sizzles for HPE – and brings home the bacon

Software and IT services might make the world go round – at least in the heads of Wall Street moneymen – but it was hardware that once again brought home the bacon for Hewlett Packard Enterprise. For the three months ended 30 April (second quarter fiscal year 2016 – summary, tables [PDFs]), HPE's turnover edged up one per cent …
Paul Kunert, 25 May 2016
Mark Lawrie of CSC and Meg Whitman of HPE in the video announcing the merger of their services operations

HPE staff letter revealed!

As we reported earlier today, HPE's enterprise services unit will merge with CSC. An HPE staffer, who has asked to remain anonymous, forwarded us the letter sent to staff, prefaced with the sentiment that "God HPE is a joyous place to work right now :(" The letter is signed by "Mike", almost certainly Mike Nefkens, the …
Simon Sharwood, 25 May 2016
World with light lines representing connectivity connecting various foci on the globe. Pic via Shutterstock

Extreme Networks Forum lands in London

Promo Want to know more about Extreme Networks? You have a great opportunity on May 26 to meet key executives, researchers and customers in London, at the software-driven networking solutions vendor’s latest Extreme Forum. Extreme Networks has devised a meaty agenda and has enlisted the eminent tech analyst R "Ray" Wang to deliver …
David Gordon, 19 May 2016

Jobs in Ireland may be vulnerable at post merger Dell Technologies

When Dell completes its acquisition of EMC and its subsidiary VMware, the combined Dell Technologies will become one of the largest technology employers in Ireland. But with role duplication almost inevitably raising the spectre of job losses as the firms integrate, the elimination of product overlaps will also have a job …
Chris Mellor, 05 May 2016
Shouting match

Blighty's SMB tech ranks bitterly divided on Brexit

Britain’s membership of the EU has small tech firms divided. A survey of owner-managed businesses by accountant Moore Stephens found 60 per cent of SME owners would vote to stay in the EU with less than one-in-five (17 per cent) supporting Brexit. Mark Lamb, a partner at the firm, said: “Owner-managed businesses are concerned …
Marcus Gibson, 27 Apr 2016
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Swallow flies into Logicalis UK exec nest

Logicalis has sworn in acting UK boss Bob Swallow as the permanent MD, vowing to fill the other seats in the senior management team next month. Swallow moved to the Slough-based system integrator last summer, first as a contractor to restructure sales for the Cisco team and then as sales director from November. The man has …
Paul Kunert, 20 Apr 2016
Screen wipe

One million patients have opted out of Care.data

More than one million patient opt-outs have been implemented for the controversial Care.data scheme, the Health & Social Care Information Centre (HSCIC) has said today. Those patients have opted out of having information that identifies them "being shared outside of the HSCIC for purposes beyond direct care". The major …
Kat Hall, 20 Apr 2016

Academic network Janet clobbered with DDoS attacks – again

Blighty's government-funded educational network Janet has once again been hit by a cyber attack, with a fresh wave of DDoS attacks launched against the network this morning. The issue first began on Friday 15 April, with the body reporting it had been hit by a DDoS attack. "We are seeing another targeted attack. This may …
Kat Hall, 18 Apr 2016

Bug hype haters gonna hate hate hate: Badlock flaw more like Sadlock

The Badlock flaw in Windows and Samba file servers has been revealed after weeks of hype and anticipation. It is not as critical as feared, but it's still an annoyance. Fixes and mitigations are available today. In late March, we were alerted to what was described as a "crucial security bug" in Windows and Unix-flavored SMB …
Chris Williams, 12 Apr 2016

This year's H-1B visa lottery jammed full in just six days

Analysis The US Citizenship and Immigration Services (USCIS) reports that all of this year's 65,000 H-1B visa applications have now been applied for, as well as 20,000 extra applications for skilled workers – less than a week into the process. "USCIS will use a computer-generated process, also known as the lottery, to randomly select …
Iain Thomson, 08 Apr 2016
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Gartner: Why we had to dash tech cash splash

Tech spending stats look quite respectable for 2016, but only in certain product areas or geographies and only in a constant currency basis. Performing a classic flip-flop, Gartner today downgraded earlier forecasts by a whole percentage point, and told us it now expects customers to collectively find $3.49 trillion for new …
Paul Kunert, 07 Apr 2016
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Logicalis Euro honcho Spirlet quits for exec role at Cisco

Logicalis European head honcho Arnaud Spirlet is to exit the business before fully implementing the turnaround strategy he drafted. Spirlet, who was made head of Europe in October 2014 when he succeeded Ian Cook, is to take the keys to the top exec suite at Cisco’s Belgium and Luxembourg operation. Company insiders at Cisco …
Paul Kunert, 06 Apr 2016

Your pointy-haired boss 'bought a cloud' with his credit card. Now what?

Sysadmin blog Shadow IT strikes fear into the hearts of many businesses. Unfortunately, most businesses fear shadow IT for all the wrong reasons. It is easy to have a discussion about Shadow IT with different areas of the business by talking about risks that affect them directly. Legal can be made afraid by bringing forth the bogeymen of …
Trevor Pott, 04 Apr 2016
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Michael Dell takes $11m pay hit

Michael Dell has taken an $11m (£7.7m) pay cut ahead of the company's $67bn gobble of EMC, according to a filing to US regulator the Securities and Exchange Commission. In January 2016, Michael Dell took home a total package of $2.4m - which included his salary of $950,000. The last available compensation table for Dell's top …
Kat Hall, 31 Mar 2016
HMRC photo, Gov.uk

HMRC dangles £10bn in outsourcing meat before hungry SME hounds

HMRC is poised to take on new suppliers next month to replace its mega £10bn Aspire IT contract with Capgemini and Fujitsu – the system underpinning £500bn of annual tax revenues. In a statement, the department said it "expects that the contracts will be of interest to smaller and medium-sized companies, as well as the larger …
Kat Hall, 30 Mar 2016
Michael Dell, photo: Dell

$3bn for an IT services outfit? Bloody Dell!

NTT Data says it will be acquiring the IT services branch of Dell in a reported $3bn deal. The Japanese IT services giant said it would be taking on Dell Services as part of a push to expand its reach globally as a provider. In particular, NTT Data says that the deal will boost its presence in North America and extend its …
Shaun Nichols, 28 Mar 2016
single pain of glass

One pane of glass to rule them all? Vanity – thy name is cloud management

Is it possible to achieve a single view of the cloud? The more cloud services that a company uses, the more complex it would seem to get. Maybe you use a bit of AWS here, some Azure there, and some Rackspace somewhere else. That might be complex enough, but add in your own on-premise cloud solutions and it gets even muddier. …
Danny Bradbury, 28 Mar 2016
Mammatus clouds by Craig Linsday, CC 3.0 licence

Ever heard of 'multi-cloud'? Get with cool kids – it's the New Big Thing™

Comment Hybrid cloud is so yesterday – multi-cloud is where it’s at. Spreading your cloud apps between different providers is now becoming a trend. Four in five firms were using multi-cloud services last year, according to cloud firm RightScale. Six in 10 UK companies used more than one provider, said Adapt a year earlier. There are …
Danny Bradbury, 15 Mar 2016
Free Robot Hugs by Ben Husmann https://www.flickr.com/photos/benhusmann/sets/72157594246596196

IBM staffer at risk of redundo? Capita will wipe away your tears

The thousand-plus IBM UK Global Technology Services peeps at risk of redundancy need fear not – caring corporation Capita has been contracted to provide support services for those affected by the process. The Global Technology Services arm at Big Blue last month put 1,352 staff at risk of redundancy as it trims the local wage …
Paul Kunert, 08 Mar 2016
Amazon box tipped over, propped against doorframe. Photo by Jeramey Lende via Shutterstock

Buying gov.UK kit via price-comparison digital portal could 'save £10bn'

The government could save up to £10bn per year if it were to create an "Amazon-like" procurement portal for all its purchases, similar to the underused G-Cloud, according to a think tank report. Amazon box tipped over, propped against doorframe.Photo by Jeramey Lende via Shutterstock Er, ID Smith? Your server arrived! Upside …
Kat Hall, 07 Mar 2016
inspector clouseau

Former Brit police IT boss cuffed over bribery allegations

The recent head of IT services for Hampshire and Thames Valley police in the UK has been arrested on suspicion of bribery. After early morning raids on properties in Hampshire and Middlesex, Brian Chant, 57, who lives with his parents at the property in Andover, was arrested by officers from the City of London Police. The …

Cisco CTO: Containers will ride to private cloud's rescue. Oh yes!

Cisco Partner Summit The emergence of containers will spark a renaissance for on-premises data centers, thus luring many businesses away from public cloud services, Cisco CTO Zorawar Biri Singh reckons. Speaking at the Cisco Partner Summit in San Diego, Singh said he believes as much as 30 per cent of public cloud workloads will be going offline …
Shaun Nichols, 03 Mar 2016
Tony Stark

From Tony Stark to Iron Man: Building tomorrow's IT chief

The proliferation of smartphones, tablets and apps means everyone everywhere has an opinion about IT. Some experts believe the rise of interest in technology is a good thing – but for IT professionals, this attention creates a problem. While knowledge about devices has been democratised, the actual creation of tools and …
Mark Samuels, 11 Feb 2016
Screaming kid

Teradataaaaargghh! How to go from years in the black right into the red

Data warehouser and analyzer Teradata is suffering still. It's made a full-year loss as fourth-quarter 2015 revenues continued a multi-quarter tumble. Sales were $719m, down 6 percent year-on-year, and full year revenues of $2.53bn were down 7 per cent year-on-year. The fourth quarter net income was a profit of $41m, 65.3 per …
Chris Mellor, 04 Feb 2016
University of Manchester arts faculty building. Pic: Chad Kainz

Uni of Manchester IT director resigns after chopping 68 people

The University of Manchester's director of IT, Gerry Pennell, has resigned after three years in the role – with no explanation as to why. Former employees say that 56-year-old Pennell leaves the British uni with a severely understaffed IT services department: 68 jobs were axed in 2015, with the last of those having finally …
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Gov must hire 'thousands' of techies to rescue failing projects

The government needs to bring in "thousands" of digital tech folk to lower the high number of failing IT transformation projects, the chief executive of the civil service has said. Addressing the Public Accounts Committee about findings that one-third of big government projects will fail in this Parliament, John Mazoni said …
Kat Hall, 21 Jan 2016

Guess how much IT spending slumped last year? $216 billion

Some $216bn less was splashed on tech goods and services last year versus 2014 – the equivalent to ten per cent of UK GDP, or, if you prefer, almost three times the size of the output of Oman. This is the preliminary findings from Gartner mages, who told us the drop in spending to $3.52 trillion was the sharpest decline since …
Paul Kunert, 18 Jan 2016
Gorillas by Thomas Wildmann Flickr https://creativecommons.org/licenses/by-sa/2.0/

You want to migrate how much data?

Sooner or later, you’re going to have to move some of your data. Perhaps you’re moving to a hybrid cloud model, and need to move some offsite. Maybe it’s already out there in a third-party’s infrastructure, and the contract isn’t working out as you’d planned. Or perchance you’re being smart and replicating between two …
Danny Bradbury, 06 Jan 2016
Data scientist image via Shutterstock

Supermicro's ability to enable should worry IBM and Lenovo

Sysadmin's 2015 review part 3 With 2015 drawing to a close and 2016 about to begin, it's time to reflect on the fact that the world never stops changing. The tech industry certainly constantly changes, and so here's one sysadmin's final view of the industry's movers and shakers. In part one (link here) I took a look at Amazon, Oracle and Microsoft. In part …
Trevor Pott, 31 Dec 2015
Michael Dell, photo: Dell

Dell to offload Perot Systems for $5bn: report

For sale, Perot Systems, just two careful owners - a bargain at $5bn. All reasonable offers accepted. Dell nearly sold its IT services business Perot Systems to Tata Consultancy Services but talks collapsed over the price. The company quietly put Perot on the block for more than $5bn three months ago and has hawked the firm to …
Drew Cullen, 14 Dec 2015

Nokia, ARM, twisting Intel bid to reinvent the TCP/IP stack for a 5G era

Nokia and ARM are at the heart of a bid to revamp the ageing TCP/IP stack to make it better suited to networks that need to operate at very high speed and/or low latency. Among the plethora of industry alliances at the intersection of telecoms, IT and IP, this looks like one with a genuine contribution to make to the evolution …
Wireless Watch, 14 Dec 2015
retro cartoon featuring two men fighting against cloud backdrop

Fujitsu channel man prepares for war on enterprise rivals

Fujitsu UK’s latest channel czar, Kevin Matthews, has promised tighter account management as he struggles to force his way into corporate clients dominated by enterprise rivals. The former HP enterprise man was last month given control of both the channel and the internal direct sales force, following a year of declining sales …
Paul Kunert, 20 Nov 2015
British Transport Police cop. Pic: Gordon Joly

Cops' IT too complex for quick and dirty revamp – Police ICT boss

Coppers' IT is so complex and varied across the 43 different forces, a complete "big bang" overhaul of systems to force consolidation is not practical - the head of the Police ICT company Martin Wyke has said. Speaking to The Register, Wyke said that due to the varying IT arrangements and outsourcing contracts across the …
Kat Hall, 05 Nov 2015
Jump for joy. Pic: Kate Palana

Insight's UK chief puts on lifejacket and leaps overboard

Tech supplier Insight Enterprise has finally confirmed that its UK MD and veep Emma de Sousa is stepping down after 12 years in the role. Last week multiple Insight insiders informed El Chan that de Sousa has already given notice of her intention to leave and the departure was expected to be announced internally "early next …
Kat Hall, 03 Nov 2015
Hilton hotel Anaheim

Feds spank naughty Hilton, M.C. Dean in Wi-Fi jamming crackdown

The US Federal Communications Commission (FCC) has fined Hilton Hotels and M.C. Dean in two separate probes into Wi-Fi jamming. The watchdog said M.C. Dean, an IT services provider, must pay a $718,000 charge for knackering personal hotspots at the Baltimore Convention Center in Maryland. Hilton will have to pay $25,000 and …
Shaun Nichols, 03 Nov 2015

Whitman's split: The end of Fiorina's HP grand expansion era

Hewlett Packard became two companies on 1 November, splitting enterprise from consumer. Founded by David Packard and William Hewlett, number one in PCs and in servers, one the granddaddies of Silicon Valley, the massive corporation has undergone a massive change. Personal computers and printers have now been set adrift onto …
Gavin Clarke, 02 Nov 2015

Insight UK veep de Sousa set to split – sources

Insight Enterprise's EMEA president has told us that his UK sales general Emma de Sousa is not quitting the company, despite claims from myriad sources to the contrary. The company veteran rocked up at the reseller as sales director in 2006 and rose through the ranks to run German ops, the Southern Europe hub, and for the last …
Paul Kunert, 29 Oct 2015
IBM Headquarters, Armonk, NY

IBM bags $700m services and infrastructure contract with Etihad Airways

IBM has signed a $700m deal with Etihad Airways to provide IT services and infrastructure over the next 10 years. Big Blue's agreement includes the development and operation of a cloud data centre in Abu Dhabi, the capital of the United Arab Emirates, for which state-owned Etihad Airways is a flag carrier. IBM stated that its …
Mega_rot

Tegile thrashes rivals in race to supply vomit-free krill pills seller

Ah, the perils of buying bleeding edge kit: Dutch organic nutritional powder and pill pusher GreenPower has chosen Tegile over HP, Pure Storage, Nimble, Violin Memory and EMC to replace a Skyera skyHawk all-flash array, which ran out of support. GreenPower_supplements GreenPower nutritional supplements, including the …
Chris Mellor, 01 Oct 2015
fat

Buyout-happy Accenture hits $30bn in sales – as profits slide 10 per cent

Acquisition-ravenous US outsourcer Accenture posted an increase in sales of five per cent to $30bn (£20bn) for financial year 2015, compared with the previous year. Meanwhile, net income dipped 10 per cent to $3.2bn (£2.1bn), following its spending spree over the last year. John O'Brien, an analyst at TechMarketView, …
Kat Hall, 25 Sep 2015
management cio2

Logicalis snaps up ex-NCR bloke Gale to run UK ops

Logicalis has finally filled its vacant UK boss chair with former NCR exec Ben Gale, who has picked up the baton to reshape the troubled integrator. The first job facing Gale, who fills a post that had been vacant for months, is to name a local services veep and FD and then to translate the strategy developed by Euro chief …
Paul Kunert, 14 Sep 2015
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Civica splashes the cash on 'good fit' Web Technologies

Public sector IT outfit Civica has gobbled up IT services minnow Web Technologies Group for what is thought to be approximately £10m. Simon Downing, chief exec of Civica, said the deal will extend Civica's capability in central government. Meanwhile, James Steventon, chief executive of WTG, said having "the backing of Civica …
Kat Hall, 09 Sep 2015
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CSC beefs up public sector biz with $390m merger deal

Soon-to-be split CSC is merging its government services biz with US public sector IT outfit SRA for $390m (£254m). The acquisition will add around $1.4bn (£911m) in revenue and 5,000 staff to CSC's public-sector outfit, creating combined annual sales of $5.5bn (£3.6bn) and a workforce of nearly 19,000 employees. Mike Lawrie, …
Kat Hall, 01 Sep 2015