Articles about It Service

management cloud7

IT service management as an enterprise-wide service

When it comes to providing efficient services, can the IT department teach the rest of the business a thing or two? IT has come a long way in the last few years. Traditionally, the IT department lived in an ivory tower, but commercial pressures forced it to change its stance. IT service management (ITSM) tools and techniques …
Danny Bradbury, 29 May 2015
ESO image of a foggy globular cluster

Redshift is fastest growing AWS service ever, says Amazon

AWS Summit Amazon’s Redshift data warehouse is the fastest-growing service in AWS’s nine-year history, according to chief technology officer Werner Vogels, who told the AWS Summit in London that the old metric of measuring AWS size by raw objects is now outdated. Vogels told the event: “One of the services that’s been on fire is …
Gavin Clarke, 15 Apr 2015

Wanted: a new IT service desk for up to 200 users. Nothing fancy

Readers' corner Reg commentard PaulW is looking to install a new IT service desk and is opening up to the wide audience that is The Register. He is "looking at something like Sysaid but ... suggestions would be appreciated." Just ramping up to look for a new Helpdesk/Service desk with the current employer. They have and homegrown Access based …
Drew Cullen, 05 Apr 2014
Spaghetti with tomato sauce

How to turn application spaghetti into tasty IT services

The promise of IT service management is to deliver services that make sense to their business users. To do that, though, IT departments must be able to untangle their own internal resources. IT services must be accessible in one place so that users can find them easily and administrators can manage them. And the back-end …
Danny Bradbury, 25 Jun 2015
Chain expressing freedom (Stepph / Wikimedia)

When the IT department is 'just another supplier'

The traditional approach to IT within the average company is to have a central group that manages the technology and applications. This makes perfect sense, in principle: the underpinning technology has always been complex and has required a certain skill level in order to keep it running, patched and up to date. But things …
Dave Cartwright, 09 Sep 2015

Modernise and prosper: It's time to imbibe server orchestration

Server farm deployment used to be a simple enough process. Sometimes it was manual, sometimes it was automated. The odd shell script here or there, or some basic file manipulation was the order of the day along with PXE and other automation tools. It was workable at best. As virtualisation technology matured, so did the …
Stuart Burns, 11 Sep 2015

It's the end of life as we know it for Windows Server 2003

Windows Server 2003 will pass out of Microsoft support on July 14, 2015. Different organisations report different numbers, but all agree that there are millions of Server 2003 servers still running in the wild. Microsoft says there are 11 million Server 2003 servers still running. Gartner says eight million. Several internet …
Trevor Pott, 18 May 2015

Running SAP? Checked for patches lately? Now's a good time

SAP has released its July pack of security fixes, including critical patches one researcher says demand your urgent attention. Alexander Polyakov of ERPScan noted a handful of security vulnerabilities patched by the release that could potentially be targeted for attacks. Among the patches is a fix for an authorization bypass …
Shaun Nichols, 17 Jul 2015
HMRC photo,

Just WHO is hiring a 'Cloud Transformation Director' for £162,000? Actually YOU are

HMRC is advertising for a "cloud transformation director" at a salary of up to £162,000 per year, as part of a bid to claw its IT back from Capgemini. The government is looking at ways to wriggle out of its mega £10.7bn Aspire contract with Capgemini by 2017, which underpins its collection of £500bn in tax each year. Around …
Kat Hall, 08 Sep 2015
The Register breaking news

Private Cloud and IT Service Delivery

Report IT budgets under pressure, ‘doing more for less’ – we’re all familiar with the headlines. And of course vendors are always at the ready with solutions that address those very pain points. ‘Spend to save’ is the accompanying mantra. But what’s actually happening in the real world? Is the IT budget situation as dire as it’s …
Tony Lock, 25 Jun 2012
management project

Logicalis takes wrapping off shiny Brit-based SMC practice

Troubled Logicalis is, as expected, replicating a pure tech sales consultancy in Blighty to dish out professional services for customers that are looking to overhaul their IT estate. The service management consultancy practice was established in the Netherlands several years back when the integrator acquired some European …
Paul Kunert, 25 Jun 2015
HMRC photo,

HMRC U-turns on VAT rules for cloud

HMRC has U-turned on its proposals to hand out VAT refunds just for large system integrators, while forcing public sector bodies purchasing off-the-shelf "cloud" services to pay the full whack. Last year the body published guidelines that would effectively penalise public sector organisations for buying cheap, standardised off …
Kat Hall, 16 Oct 2015

Ministry of Justice IT bods to strike over outsourcing fears

Nearly half of the unionised techies at the UK's Ministry of Justice have voted to strike over proposals that could shift IT service work into the private sector. At the heart of the matter is the Cabinet Office's excitingly titled Next Generation Shared Services Strategy, which was published in March 2013: the strategy's …
Paul Kunert, 20 Jun 2014
Windsurfer mid-flight (3CX logo in sail)

SDN: It's living the dream – and just using what you've got

Software Defined Networking (SDN) and Network Functions Virtualisation (NFV) are growing in importance. Genuine interest around them is growing fast, faster even than the hype would indicate. This is having some curious knock-on effects. Networking vendors are cautious about SDN and NFV, as both trends threaten to commoditise …
Trevor Pott, 04 Aug 2015
Tangle of cables attached to a telegraph pole

Of OpenStack and Cloud Orchestrator

Tomorrow’s computing systems will extend from legacy hardware and applications inside the company, through to virtualized, API-friendly applications still on-premise in the data centre, and further out to cloud-based systems off-premise. These in turn will divide down still further into dedicated, single-tenant cloud-based …
Robin Birtstone, 19 Oct 2015
Walkie Talkie photo: Malcolm Chapman/

RSA chief uncans insurance giant's mega IT infrastructure review

Interview Zurich Insurance, Europe’s third-largest insurer with $70bn in revenue and 55,000 staff, hinted last week that it might buy RSA Group. Yet six major acts of M&A have saddled RSA with 15 data centres, managed and run differently and propping up a creaking architecture. Worth £4.5bn and with 19,000 staff and 20 million customers …
Gavin Clarke, 10 Aug 2015
management cio2

Logicalis snaps up ex-NCR bloke Gale to run UK ops

Logicalis has finally filled its vacant UK boss chair with former NCR exec Ben Gale, who has picked up the baton to reshape the troubled integrator. The first job facing Gale, who fills a post that had been vacant for months, is to name a local services veep and FD and then to translate the strategy developed by Euro chief …
Paul Kunert, 14 Sep 2015
The Register breaking news

Qld Health starts briefing industry on IT refresh

Queensland Health, home to the now-famous payroll debacle that has cost executive jobs, a billion worth of budget blow-outs and earned IBM a ban from the sunshine state, is embarking on an IT refresh. The agency, via the Department of Science, Information Technology, Innovation and the Arts (DSITIA), has announced a partners …
Monks at their laptops

Shine a light on the rogue IT that hides in the company shadows

The rapid development of technology over the years has brought us a culture where people use technology wherever they are and whatever they are doing. Only 20 years ago a portable PC or Mac that you could use to work on the move was very expensive, and if you wanted to do serious work on a spreadsheet then you had to drive into …
Dave Cartwright, 10 Jun 2015
The Register breaking news

IT service fitness: prevention is better than cure

Webcast Delivering a service is dependent on getting networks, storage, servers, operating systems, middleware and applications to work together to agreed levels. But we know how difficult it is to keep these complex chains running reliably; and the problem gets more acute when we throw virtualisation in to the mix. The answer is to …
Miatta Momoh, 06 May 2011
The Bundestag in Berlin. Pic: Hernán Piñera

Bundestag hack origin still a mystery as techies pull out their hair

Two weeks on from the revelations of a serious cyber attack on the German Bundestag, insiders have told The Register that the tech department is “clueless” about what is going on. On Friday it emerged that data had almost certainly been stolen. As yet techies inside the Bundestag don’t know who is behind the attack – or even …
Jennifer Baker, 01 Jun 2015
Parliament in the clouds

GDS to handle Govt payments? What could possibly go wrong?

Be afraid. The previous government’s “elite digital team” which so brilliantly borked most of Whitehall’s websites, and that failed to meet its own targets, may be put in charge of handling real money: your money. New Cabinet Office Minister Matthew Hancock hinted at the opportunity at a gentle public grilling today. Although …
Andrew Orlowski, 22 May 2015

The Register invests in Infrastructure (channel)

Site news IT infrastructure: a combined set of hardware, software, networks, facilities, etc. (including all of the information technology), in order to develop, test, deliver, monitor, control or support IT service (ITIL v3). Today we introduce a new content section to The Register. It’s called “Infrastructure” - and as you may already …
David Gordon, 16 Jun 2015
Big popes, images via Shutterstock

Microsoft enlists fat-piper Equinix to pump Office 365

Microsoft has turned to Equinix to deliver stable and reliable Office 365 services for enterprise customers. Equinix will deliver private, managed connections to Office 365 through its own servers in the third quarter of this year. Connections will come through something called the Azure ExpressRoute through Equinix Cloud …
Gavin Clarke, 05 May 2015

Win the business services race with run-book automation

Bringing a more service-based culture to your IT department is a great idea, but who will manage it behind the scenes? Service-based IT is the holy grail for IT departments that want to improve their standing in the business. In the bad old days, IT was a black art, practised behind closed doors by Merlin-like figures. No …
Danny Bradbury, 26 Jun 2015

IT industry to benefit from India's new government

New Indian prime minister Narendra Modi's Bharatiya Janata political party will be good for Indian IT on two fronts, analysts say. Modi was elected two weeks ago after a marathon campaign and election at which over 800 million people were eligible to vote. The Bharatiya Janata political (BJP) secured over 171 million votes and …
Simon Sharwood, 26 May 2014

BMC poaches 'Cloudy' Phil Harris, ex-Cisco CTO

BMC Software has dipped into Cisco for its new techie head, with the once-public systems management specialist nabbing Phil Harris as its chief technology officer. Harris has already updated his LinkedIn profile to announce the change, and replaces BMC veteran Kia Behnia, who’d been CTO since 2006 and was on sabbatical. Harris …
Gavin Clarke, 09 Jan 2015
Magic Carpet

Multi-hypervisor workload ... what? Just think of it as a virtual MAGIC CARPET

Comment Zerto offers multi-hypervisor and cloud workload transformation and protection services – there, I’ve said it. But what does it mean? It means that Zerto is using knowledge gained from replicating virtual machines (VMs) at the hypervisor level to convert them from one hypervisor’s VMs to another. It is doing this because of the …
Chris Mellor, 17 Apr 2014

Caringo has a Swarm of FileFlies to carry off old files

NetApp and Windows file server users can have old files bled off to Caringo’s object storage vaults with its Filefly for Swarm product. This is a “save money” pitch with old, low-access-rate files removed from expensive primary storage, and fed to a lower-cost commodity hardware-based system running the Caringo Swarm software …
Chris Mellor, 09 Sep 2015
Circuit board underwear by emiko-o

Whoops, there goes my data! Hold onto your privates in the Dropbox era

Your users are probably using cloud-based services that you’re not even aware of to organise their files and collaborate with each other. What are you going to do about it? “Shadow” IT — cloud services bought from third-party providers without authorisation by the IT department — is becoming a significant problem for many …
Danny Bradbury, 24 Jun 2015

You still reading us? Not for long! Summer is THE IT meltdown hot spot

Most IT outages in 2012 occurred during the months of June and July, a technology provider has said. John Gentry, vice president of marketing at Virtual Instruments, said 60 per cent of IT outages for the year occurred during the two summer months. Gentry said factors such as IT experts taking holidays, the stress on mobile …
OUT-LAW.COM, 19 Jul 2013

Go on, buy your workers a smartphone. You know it makes sense

Choose your own device (CYOD), the latest incarnation of mobility device management, is being promoted as a smarter alternative to BYOD (bring your own device), with more benefits for everybody and fewer pitfalls. How is CYOD defined in the real world and what are the advantages and challenges for business owners, IT teams and …
Dave Wilby, 19 Nov 2014
Screenshot of the Office 2013 installer for Office 365

Beijing IT biz taunts Microsoft: Show us your licence for Office 365

Microsoft Office 365 customers could be in for a tricky time in China after a Beijing IT company called on Redmond to prove it has the legal authority to operate in the country or risk being blocked. Enterprise IT service provider and Microsoft customer Baihui Zongheng Technology made the calls at a press conference at the China …
Phil Muncaster, 15 Mar 2013

O2 gobbles up O2 Unify staff from dying UK IT giant 2e2

Mobile operator O2 has grabbed staff from O2 Unify, a joint-venture it ran with the UK's crashed tech giant 2e2. The team was put together by the pair of companies nearly two years ago. This is the first element of 2e2 that its administrator FTI Consulting has been able to sell. It comes a day after the fallen tech integrator …
Paul Kunert, 07 Feb 2013
The Register breaking news

A handy guide to cloud service measurement

Calculating Return On Investment (ROI) for internal IT services is messy. Businesses want costs justified on a service-by-service basis. This approach has its flaws; IT service delivery is more than the sum of its parts. Much black magic is involved in lashing various aged and often incompatible systems together. Replacing or …
Trevor Pott, 06 May 2011
US Broadband Map

America's hot and cold spots for broadband revealed in new map

Pic A new map of broadband speeds shows which Americans enjoy the fastest and slowest internet connections. The map, assembled by IT service firm OfficeSuite from data in Akamai's State of the Internet report, shows the top speeds are in Virginia, though New England and the Pacific Northwest also enjoy strong service. That Virginia …
Shaun Nichols, 08 Aug 2014

Storage firms drop 'A bombs' on the backup biz

The backup battleship product news blitz continues with broadsides from Actifio, Arcserve, Asigra and Avere, all involving the cloud. How the hell does anybody keep up with this barrage of backup news? Actifio Actifio is a file copy reduction startup which has been getting involved in disaster recovery. The technology involves …
Chris Mellor, 11 Feb 2015

Phoenix IT Group signs £40m desktop support win

Phoenix IT Group has inked a five-year £40m desktop support deal with an unnamed customer, the troubled firm revealed today. This is the sort of news investors will cheer after a challenging year in which the Northampton-based firm axed staff, watched its profits collapse, unearthed serious accounting errors, and accepted its …
Paul Kunert, 26 Nov 2012
HP Logo splitting in two

We read Hewlett Packard Enterprise's 316-page post-split blueprint so you don't have to

Hewlett Packard Enterprise, one of two new companies that will emerge once the current HP splits off its PCs and printers business from its enterprise IT offerings, has filed Form 10 with the US Securities and Exchange Commission, an important milestone in the separation process. "Today, I'm more convinced than ever that this …
Neil McAllister, 02 Jul 2015
The Register breaking news

Cure IT ills with a holistic approach to management

When systems are implemented and managed in isolation, it can be difficult to get an end-to-end view of how they interact. That in turn makes it difficult to troubleshoot problems when they arise and to understand the impact potential changes are likely to have. We know from research conducted over several years that few …
Tony Lock, 27 Apr 2012
The Register breaking news

Is IT service delivery really changing?

Lab The new world we’ve been hearing about for years is slowly drifting into focus. Globally distributed businesses demand round the clock access to services, and new technologies (or updates of old ones) provide an expanding number of choices for building and consuming them. Consolidation, convergence and virtualisation - there’s …
Martin Atherton, 12 Apr 2010
The Register breaking news

Let’s hear it for service centricity

Lab An elderly lady attended a public lecture given by an astrophysicist on how the Earth goes around the Sun and how the Sun circles about with countless other stars in the Milky Way. During the question and answer session, the woman stood up and told the distinguished scientist that his lecture was nonsense, that the Earth is a …
Jon Collins, 29 Jun 2010

Can't stop Home Depot-style card pwning, but suppliers will feel PCI regulation pain

Third-party providers will face more stringent regulations as part of a revamp in payment card industry regulations due to go into full effect in the new year. The new Payment Card Industry Data Security Standard 3.0 (PCI 3.0) will be mandatory for all businesses that store, process or transmit payment card information beginning …
John Leyden, 17 Dec 2014
The Register breaking news

Making practice perfect in IT service delivery

Workshop The adage “Do as I say, not as I do” is nowhere more true than in delivering effective IT services. Bookshelves are full of guidance, and indeed, frameworks such as the IT Infrastructure Library (ITIL) go into considerable depth to explain the whys and wherefores of service delivery best practice. If it’s all so hard to do …
Jon Collins, 15 Nov 2010
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What hyper-converged storage really means for you

To paraphrase an old joke, ask three IT “experts” for a definition of hyper-convergence and you'll get four different answers - depending on which areas they work in and what their employers are currently trying to sell. We are going to simplify things though by looking at it through the prism of storage. This turns out to be a …
Bryan Betts, 05 Jun 2015

Do you speak NFV? Time to go back to school and learn

Administrators have some growing up to do before they're ready to properly implement Network Functions Virtualisation (NFV), as it not only has to be automated and integrated into extant management systems, it needs to be a lot more lightweight than most administrator believe is possible. NFV is the ability to stand up, tear …
Trevor Pott, 04 Aug 2015
The Register breaking news

End-to-end service assurance

Reg Research It may not always seem like it, but wherever IT is responsible for providing applications or communications to end-users, it takes on the mantle of being a service provider. If, or more normally when, a user calls to report a problem with the app that they use, they’re not calling to report a congested network or server with …
Andrew Buss, 25 Jul 2011

Amazon cloud goes down in Northern Virginia

Updated Amazon's mammoth compute cloud experienced problems on Friday, disrupting the constellation of sites that depend on it, such as Heroku. The faults in the company's Northern Virginia US-EAST-1 data center cluster were spotted by Amazon at 7:32am Pacific Time, and as of the time of writing they were still experiencing problems. …
Jack Clark, 13 Sep 2013

Whoops, my cloud's just gone titsup. Now what?

“We apologise for the disruption. We have identified the cause and are working to restore the service as quickly as possible.” Attempting to log onto your cloud service and being faced with a message like that is guaranteed to strike fear into the heart of anybody that has trusted all or just part of their company's CRM, email …
Rachel Willcox, 06 Aug 2014
Google's data centre in Hamina, Finland

Forget Nokia: Finland's promising future is to be server central

Finland isn’t just known as the country with the highest number of saunas and heavy metal bands per capita, it also counts Linus Torvalds as its most famed technology son and has a growing data centre development culture. Of course, all Scandinavian countries have the potential to grow their data centre businesses, but Finland …