Articles about It Service

Wanted: a new IT service desk for up to 200 users. Nothing fancy

Readers' corner Reg commentard PaulW is looking to install a new IT service desk and is opening up to the wide audience that is The Register. He is "looking at something like Sysaid but ... suggestions would be appreciated." Just ramping up to look for a new Helpdesk/Service desk with the current employer. They have and homegrown Access based …
Drew Cullen, 05 Apr 2014

Ministry of Justice IT bods to strike over outsourcing fears

Nearly half of the unionised techies at the UK's Ministry of Justice have voted to strike over proposals that could shift IT service work into the private sector. At the heart of the matter is the Cabinet Office's excitingly titled Next Generation Shared Services Strategy, which was published in March 2013: the strategy's …
Paul Kunert, 20 Jun 2014
The Register breaking news

Private Cloud and IT Service Delivery

Report IT budgets under pressure, ‘doing more for less’ – we’re all familiar with the headlines. And of course vendors are always at the ready with solutions that address those very pain points. ‘Spend to save’ is the accompanying mantra. But what’s actually happening in the real world? Is the IT budget situation as dire as it’s …
Tony Lock, 25 Jun 2012
The Register breaking news

Qld Health starts briefing industry on IT refresh

Queensland Health, home to the now-famous payroll debacle that has cost executive jobs, a billion worth of budget blow-outs and earned IBM a ban from the sunshine state, is embarking on an IT refresh. The agency, via the Department of Science, Information Technology, Innovation and the Arts (DSITIA), has announced a partners …
india

IT industry to benefit from India's new government

New Indian prime minister Narendra Modi's Bharatiya Janata political party will be good for Indian IT on two fronts, analysts say. Modi was elected two weeks ago after a marathon campaign and election at which over 800 million people were eligible to vote. The Bharatiya Janata political (BJP) secured over 171 million votes and …
Simon Sharwood, 26 May 2014
Magic Carpet

Multi-hypervisor workload ... what? Just think of it as a virtual MAGIC CARPET

Comment Zerto offers multi-hypervisor and cloud workload transformation and protection services – there, I’ve said it. But what does it mean? It means that Zerto is using knowledge gained from replicating virtual machines (VMs) at the hypervisor level to convert them from one hypervisor’s VMs to another. It is doing this because of the …
Chris Mellor, 17 Apr 2014
The Register breaking news

IT service fitness: prevention is better than cure

Webcast Delivering a service is dependent on getting networks, storage, servers, operating systems, middleware and applications to work together to agreed levels. But we know how difficult it is to keep these complex chains running reliably; and the problem gets more acute when we throw virtualisation in to the mix. The answer is to …
Miatta Momoh, 06 May 2011
Smartphones

Go on, buy your workers a smartphone. You know it makes sense

Choose your own device (CYOD), the latest incarnation of mobility device management, is being promoted as a smarter alternative to BYOD (bring your own device), with more benefits for everybody and fewer pitfalls. How is CYOD defined in the real world and what are the advantages and challenges for business owners, IT teams and …
Dave Wilby, 19 Nov 2014
US Broadband Map

America's hot and cold spots for broadband revealed in new map

Pic A new map of broadband speeds shows which Americans enjoy the fastest and slowest internet connections. The map, assembled by IT service firm OfficeSuite from data in Akamai's State of the Internet report, shows the top speeds are in Virginia, though New England and the Pacific Northwest also enjoy strong service. That Virginia …
Shaun Nichols, 08 Aug 2014

You still reading us? Not for long! Summer is THE IT meltdown hot spot

Most IT outages in 2012 occurred during the months of June and July, a technology provider has said. John Gentry, vice president of marketing at Virtual Instruments, said 60 per cent of IT outages for the year occurred during the two summer months. Gentry said factors such as IT experts taking holidays, the stress on mobile and …
OUT-LAW.COM, 19 Jul 2013
Screenshot of the Office 2013 installer for Office 365

Beijing IT biz taunts Microsoft: Show us your licence for Office 365

Microsoft Office 365 customers could be in for a tricky time in China after a Beijing IT company called on Redmond to prove it has the legal authority to operate in the country or risk being blocked. Enterprise IT service provider and Microsoft customer Baihui Zongheng Technology made the calls at a press conference at the China …
Phil Muncaster, 15 Mar 2013

Can't stop Home Depot-style card pwning, but suppliers will feel PCI regulation pain

Third-party providers will face more stringent regulations as part of a revamp in payment card industry regulations due to go into full effect in the new year. The new Payment Card Industry Data Security Standard 3.0 (PCI 3.0) will be mandatory for all businesses that store, process or transmit payment card information beginning …
John Leyden, 17 Dec 2014

O2 gobbles up O2 Unify staff from dying UK IT giant 2e2

Mobile operator O2 has grabbed staff from O2 Unify, a joint-venture it ran with the UK's crashed tech giant 2e2. The team was put together by the pair of companies nearly two years ago. This is the first element of 2e2 that its administrator FTI Consulting has been able to sell. It comes a day after the fallen tech integrator …
Paul Kunert, 07 Feb 2013
cubicle_farm_computers_channel

Phoenix IT Group signs £40m desktop support win

Phoenix IT Group has inked a five-year £40m desktop support deal with an unnamed customer, the troubled firm revealed today. This is the sort of news investors will cheer after a challenging year in which the Northampton-based firm axed staff, watched its profits collapse, unearthed serious accounting errors, and accepted its …
Paul Kunert, 26 Nov 2012

Whoops, my cloud's just gone titsup. Now what?

“We apologise for the disruption. We have identified the cause and are working to restore the service as quickly as possible.” Attempting to log onto your cloud service and being faced with a message like that is guaranteed to strike fear into the heart of anybody that has trusted all or just part of their company's CRM, email …
Rachel Willcox, 06 Aug 2014
The Register breaking news

A handy guide to cloud service measurement

Calculating Return On Investment (ROI) for internal IT services is messy. Businesses want costs justified on a service-by-service basis. This approach has its flaws; IT service delivery is more than the sum of its parts. Much black magic is involved in lashing various aged and often incompatible systems together. Replacing or …
Trevor Pott, 06 May 2011
The Register breaking news

Cure IT ills with a holistic approach to management

When systems are implemented and managed in isolation, it can be difficult to get an end-to-end view of how they interact. That in turn makes it difficult to troubleshoot problems when they arise and to understand the impact potential changes are likely to have. We know from research conducted over several years that few …
Tony Lock, 27 Apr 2012

Amazon cloud goes down in Northern Virginia

Updated Amazon's mammoth compute cloud experienced problems on Friday, disrupting the constellation of sites that depend on it, such as Heroku. The faults in the company's Northern Virginia US-EAST-1 data center cluster were spotted by Amazon at 7:32am Pacific Time, and as of the time of writing they were still experiencing problems. …
Jack Clark, 13 Sep 2013
Oracle FS1

Oracle crashes all-flash bash: Behold, our hybrid FS1 arrays

Welcome back to SAN array land, Oracle. Larry Ellison's company has reinvented its Pillar Axiom 600 SAN array as a hybrid flash/disk array, the FS1-2, with auto-tiering and noisy neighbours sorted. It is a general-purpose hybrid array but tuned for Oracle software. Calling its new storage box the Flash Storage System (FS1), the …
Chris Mellor, 30 Sep 2014
Fujitsu_CS200c

There's a lot more to backup than you thought

If backup is too often an afterthought, have you considered its even poorer relation, archive. You haven’t? What a surprise. The fact is, businesses and their infrastructure depend upon common services for general efficiency, management focus and cost control. All organisations do, and it would be a nightmare if they didn't. …
Chris Mellor, 23 Oct 2014
The Register breaking news

Making practice perfect in IT service delivery

Workshop The adage “Do as I say, not as I do” is nowhere more true than in delivering effective IT services. Bookshelves are full of guidance, and indeed, frameworks such as the IT Infrastructure Library (ITIL) go into considerable depth to explain the whys and wherefores of service delivery best practice. If it’s all so hard to do …
Jon Collins, 15 Nov 2010
The Register breaking news

Let’s hear it for service centricity

Lab An elderly lady attended a public lecture given by an astrophysicist on how the Earth goes around the Sun and how the Sun circles about with countless other stars in the Milky Way. During the question and answer session, the woman stood up and told the distinguished scientist that his lecture was nonsense, that the Earth is a …
Jon Collins, 29 Jun 2010
The Register breaking news

Is IT service delivery really changing?

Lab The new world we’ve been hearing about for years is slowly drifting into focus. Globally distributed businesses demand round the clock access to services, and new technologies (or updates of old ones) provide an expanding number of choices for building and consuming them. Consolidation, convergence and virtualisation - there’s …
Martin Atherton, 12 Apr 2010
A US Army M1A1 Abrams tank heads out on a mission from Forward Operating Base MacKenzie in Iraq on October 27, 2004

Microsoft rallies channel troops: Sell, sell, sell our spanking new 'Cloud OS'

Microsoft has flexed its on-premises software expertise and armed 25 IT service providers with Redmond technology – so they can snatch back customers lured by siren calls emanating from Amazon Web Services. The new "Cloud OS Network" involves Microsoft dispersing its "Cloud OS" technology among a slew of resellers, distributors …
Jack Clark, 12 Dec 2013
The Register breaking news

End-to-end service assurance

Reg Research It may not always seem like it, but wherever IT is responsible for providing applications or communications to end-users, it takes on the mantle of being a service provider. If, or more normally when, a user calls to report a problem with the app that they use, they’re not calling to report a congested network or server with …
Andrew Buss, 25 Jul 2011

Chargeback exposes IT shops as slow, expensive suppliers

In the heady days of 2008, when server virtualisation was young-ish and low hanging fruit of physical servers could be found on every rack in data centres and server rooms around the world, VMware slipped out an update to its Lifecycle Manager that included chargeback features. Chargeback enables metering of IT resources, even …
Simon Sharwood, 01 Jun 2012

Inside the real-world Double-O section of Her Majesty's Secret Service

Bond on Film Thanks to the books and films we all know a lot about James Bond 007. We also know a little about the group he supposedly belongs to, the "Double-O agents" of "Her Majesty's Secret Service" - the only British secret agents with a licence to kill. But just how realistic is the idea? Does anything like the Double-O section really …
Lewis Page, 05 Oct 2012
The Register breaking news

Architecting for IT service delivery

Lab A few years back I was involved in a project that turned out far more interesting than I expected. The plan was to write a training course about a software development methodology. As you see, it did start from a reasonably low point in terms of interest – but it quickly evolved into a much more worthwhile exercise. The course …
Jon Collins, 22 Apr 2010
Suitcase bulging with cash

Data-centre procurement ain't what it used to be

The cost of supplying IT services inside businesses has never been more visible, with much marketing attention focusing on the question “Why aren’t you using cloud-based services instead of running your own systems?” More than ever, IT departments are having to justify their funding and show they are doing a good job. Just how …
Tony Lock, 18 Dec 2012

Amazon cloud threatens entire IT ecosystem – report

Updated The moneymen have finally looked up from beneath their golden canopies and noticed, hovering above them, a cloud named Amazon that is putting traditional IT companies in the shade. Amazon's cloud poses a major threat to most of the traditional IT ecosystem, a team of 25 Morgan Stanley analysts write in a report, Amazon Web …
Jack Clark, 30 May 2013
globalisation

What’s important in service management?

Workshop In its broadest sense, service management goes beyond IT service management and looks to influence many of the processes which underpin the activities a business engages in. Previously, we asked how you thought service management had changed in your organisation in recent years. Let’s dig around a bit further. One of the major …
Martin Atherton, 23 Sep 2009
The Register breaking news

Everything as a service

Workshop The influence of IT in everyday business operations continues to increase. Until a few years ago business operations could be conveniently split between those that involved computer systems somewhere in the business process and those that had no dependence on them at all. Sure there was overlap in, for example, manufacturing …
Tony Lock, 16 Oct 2009
The Register breaking news

Tools and technologies for service delivery

Workshop Certain things in life are true, such as exercise is good for you, common sense is not so common, and budget for IT management and operations tools is hard to come by. Browse around the websites of any number of software companies and you will find technologies to make IT operations more productive, reduce costs and risks, and …
Jon Collins, 23 Nov 2010
NICT's Daedelus security scanner

Controlling Application Access

Report Key Points The pressure is growing on the corporate network and the systems it supports. When asked about their network and application access infrastructure in a recent research study, the 404 respondents who participated highlighted a range of escalating pressures. Organisations of all sizes are seeing greater demands as a …
Dale Vile, 06 Jun 2014
shutterstock_interview_sidey

Career opportunities, the ones that sometime knock

Promo Monday morning and time for our weekly promo with reed.co.uk, our UK recruitment partner. Here are four positions for your perusal. Also scroll down to enter our prize draw. Architas, part of the AXA insurance group, wants a lead developer to run the development of legacy and new applications and on-going maintenance of IT …
David Gordon, 17 Jun 2013

One day your datacentre will get you to the pub on time

You are an IT manager and it is late Friday afternoon. You are in the lift descending from the fifth floor and you can already hear the gentle buzz of your friendly local bar. But then the lift stops at level three and the director of human resources gets in. “I’ve been meaning to talk to you,” she says.“Can you explain why I’m …
David Gordon, 10 Jul 2013
Brent Rhymes

EMC gobbles storage and robo-cloud maker iWave

EMC has just bought storage and cloud automation biz iWave, which does business with several of EMC's storage rivals. iWave CEO Brent Rhymes said: "I’m thrilled to announce that we are now part of EMC... iWave has successfully collaborated with EMC Corporation for years. [We] strongly believe that this is the right and logical …
Chris Mellor, 08 Jan 2013
The Register breaking news

Service management best practice

Whenever IT best practice for service management gets a mention, we tend to think of Information Technology Infrastructure Library (ITIL). A much longer list of them exists, however. Here’s one I found earlier: ITIL, Application Service Library (ASL), Microsoft Operations Framework (MOF), CoBIT, ISO/IEC 20000, Agile, SSADM, RAD …
Martin Atherton, 14 May 2010
SGI logo hardware close-up

Asset management And Service Management

Workshop When it comes to providing users with access to the tools and information they require to perform their daily tasks, the notion of service provisioning is usually to be found close to the heart of IT operations. A wide range of new solutions are now available to ‘help’ IT deliver services to users but is the job getting any …
Tony Lock, 07 Apr 2010

Understanding service requirements: How true are the truisms?

Workshop How easy it is to say that ‘IT service delivery should start with the business’? It’s one of those statements like ‘the customer is king’ or ‘always clean up as you go along’, that may indeed save time in the long run but which can be a lot harder in practice than some theorists would like. Like many a true word, just because …
Jon Collins, 14 Jan 2010
The Register breaking news

Service management: A million jobs or a job with a million parts?

Workshop Not so long ago there was the stuff that IT folk did, and there was stuff that non-IT folk did. The business was run by business people, and the IT department was run by IT people. Of course it made sense for the two sides to interact. To the outsider, it may have looked like the IT folk needed some business sense to help them …
Martin Atherton, 21 Sep 2009
Logicalis

Logicalis CEO reveals blueprint for gobbled 2e2 Euro biz

Logicalis CEO Ian Cook says his biz will use the IT Service Management (ITSM) unit in the Dutch operation acquired from 2e2 as a consulting "centre of excellence" for the entire group. Integrator Logicalis - owned by Datatec - yesterday coughed up €24m for 2e2's businesses in Spain, the Netherlands, Ireland and the Channel …
Paul Kunert, 05 Mar 2013
2e2

Stricken giant 2e2 may be sold off in one by Monday - sources

The sale of fallen integrator 2e2 may be finalised as early as Monday with administrator FTI Consulting looking to offload all of the UK biz to just one buyer, say people close to the talks. All of the major household names in the channel are understood to have looked under the hood of the Berkshire-based company since ten UK …
Paul Kunert, 01 Feb 2013
management big_data4

IDC: Biz to splurge $70bn on 'analytics services' by 2016

A dearth of heavy-duty analytics talent means enterprise customers are turning to channel folk to make sense of their data. So say bean-counters IDC, who forecast that by 2016 some $70.8bn will be spent on analytics services, a compound annual growth rate of 14.3 per cent for the next half a decade. And IT service providers …
Paul Kunert, 15 Apr 2013
The Register breaking news

MPs slam government's 'obscene' IT spend

An all-party committee of MPs has found that successive governments' over-reliance on big IT companies and poor in-house skills, has led to a "perverse situation" in which governments have wasted "obscene" amounts of public money. In its report titled Government and IT – a recipe for rip-offs: time for a new approach, the public …
homeless man with sign

CA bigs up service quality management

CA World 2007: CA’s integration of Wily is bearing fruit - three integrated products will be available from this summer and the department has gained 150 new customers and increased headcount by 81 per cent. Jacob Lamm, senior VP and general manager of CA’s business service optimisation unit, said: “The execution of the acquisition has been …
John Oates, 23 Apr 2007
graph up

HPcom spells 'IT disaster,' says UK firm

A UK-based IT service company is warning that HP's acquisition of 3com could "spell IT disaster" for existing 3com customers. Comtek Network Systems, self-described as "Europe's Largest IT Hardware Repair Service," issued a media alert Thursday to sound the alarm. According to the release, many of 3com's products could be …
Rik Myslewski, 13 Nov 2009
The Register breaking news

EU ponders £30bn BAE-EADS mega aerospace-military borg

Questions remain over the likely outcome of a proposed £30bn merger between BAE Systems and EADS which would create the world's second-biggest aerospace and defence company. Securing government approval for the deal from the French, German and British governments is considered to be pivotal to the merger going ahead. While …

Are you delivering IT and creating wiggle room?

Workshop According to Freeform Dynamics research, many IT departments are seeking to become better aligned with business needs and are looking to ensure that systems and IT resources are being deployed more dynamically to support fluctuating business goals. One of the critical success factors will be investing in up–to-date, and …
Tony Lock, 23 Sep 2010
The Register breaking news

Natwest, RBS: When will bank glitch be fixed? Probably not today

On the fourth day of a IT systems choke-up that has left customers unable to access money and in some cases unable to buy food or travel, Natwest and RBS – which both belong to the RBS group – still have no idea when the issues will be fixed. A spokesperson said the banking group had been working overnight to fix the problems …
Anna Leach, 22 Jun 2012