Articles about It Service

editorial only image of Whitehall. Pic Daniel Gale/Shutterstock

UK.gov is doing sod all to break £20bn of locked-in IT contracts

Analysis If IT wasn't perceived to be such a boring topic by Joe Public, the amount the government still spends on expensive clunky technology would be viewed as a national scandal. Across the entire public sector the annual figure has been pegged at around £20bn. No one knows for sure. As long as Whitehall's money is locked into …
Kat Hall, 28 Sep 2016
Speed

Going hyperconverged? Don't forget to burst into the cloud

Here’s a key benefit of that shiny new hyperconverged box you just bought: it’s supposed to speak the cloud’s language. After all, hyperconverged storage is sometimes viewed as a private cloud in a box, melding storage, networking and compute into a single package with the storage management happening under the hood. It …
Danny Bradbury, 22 Sep 2016
A cursor hovers over a Run/Save/Cancel dialog menu.

Are you sure you want to outsource IT? Yes/No. Check this box to accept Ts&Cs

Migrating to an outsourced IT service including cloud is a great opportunity to outsource responsibility for IT and employees while simultaneously increasing efficiency and decreasing cost. At least, that’s the theory. The reality can be a lot more sobering. The SSP outage should serve as a reminder that while cloud can be …
Frank Jennings, 21 Sep 2016

Student charity's ex-IT boss in the cooler for stealing $1.3m through fake tech contracts

A former IT executive has been ordered to spend the next 45 months behind bars after he stole $1.3m from a charity in Virginia, US. Demetrius Arnold Washington, 51, of Louisa, must also pay back the mountain of dosh that he funneled into his pockets via bogus tech consultancies. He was jailed after pleading guilty to mail …
Shaun Nichols, 12 Sep 2016
Smartphone showing Chinese flag

China forms 27-strong alliance to grow silicon standards

27 Chinese semiconductor companies have formed a “High End Chip Alliance” (HECA) aimed at creating a more integrated ecosystem across the Middle Kingdom and with an ambition to create new silicon standards. Some of the members don't have enormous profiles outside China – hands up if you're familiar with Tsinghua Unigroup, …
Simon Sharwood, 09 Aug 2016

Hybrid Cloud: The new IT service platform?

So. Hybrid cloud. Let's start with a quick definition, courtesy in this case of TechTarget which describes it as: “a cloud computing environment which uses a mixture of on-premises, private cloud and third-party, public cloud services with orchestration between the two platforms”. I like this particular definition as it sums it …
Dave Cartwright, 28 Jul 2016
A businessman in handcuffs

IT boss 'set up fake companies to charge his employers $2.4m'

A former lead systems engineer with a US software development company has been accused of laundering $2.4m (£1.8m) in an IT consulting scheme. The office of the Texas Attorney General has filed 11 counts of fraud and money laundering against Albert Shih-Der Chang, who worked at One Technologies, a Dallas-based firm that …
Shaun Nichols, 22 Jul 2016
Verne Global data centre server racks from above

UK councils refuse to push data into the cloud

The majority of the UK's local councils run two or more data centres each, suggesting cloudy adoption is still a long way off for local gov, according to Freedom of Information research. Requests sent to the UK's 100 largest local authorities revealed that two-thirds of councils run at least two bit barns and store 90 per cent …
Kat Hall, 21 Jul 2016
Man loads in blanket into the washing machine. Photo by Shutterstock

Facebook and Google show how the world really will be blanketed in 5G

Facebook has outdone even Google recently, in its efforts to shake up the mobile industry and accelerate the delivery of broadband services (and its revenue generators) to the entire planet. This is no longer just about using balloons and new spectrum to push affordable wireless access to underserved communities. It is about …
Wireless Watch, 18 Jul 2016

If we can't find a working SCSI cable, the company will close tomorrow

On-Call Welcome again to On-Call, our Friday fumble through memories of jobs on which things didn't go as planned. Or sometimes went in ways it's not possible to plan. This week, meet “Jean” who in the early noughties scored a gig as “a fairly new-to-the-game support engineer for a shifter of overpriced household furniture.” Jean …
Simon Sharwood, 15 Jul 2016
Gunther Oettinger, EU digital commissioner. Photo by Shutterstock - must mark as editorial use only

EU operators’ 5G manifesto misses the point

Never before have events coincided so neatly to demonstrate the gap between mobile operators’ thinking about 5G, and how future networks will really be deployed for disruptive effect. While Europe’s leading MNOs were presenting a backwards-looking "5G Manifesto" to the European Commission, veiling pleas for net neutrality …
Wireless Watch, 13 Jul 2016

DevOps: The spotty faced yoof waiting to blossom

DevOps is a concept that we've all started coming across more and more in the last few months. Critically it's taken a bit of a leap just lately because people have started to: (a) define it formally and (b) actually agree to a decent extent on what the definition is. So, for what its worth, Wikipedia talks of DevOps as: “A …
Dave Cartwright, 07 Jul 2016

Inside the World of the Dark DDoS

Today’s distributed denial of service attacks are different than the kinds that we saw at the dawn of the millennium when the threat emerged. They’re becoming more nuanced, and subtle – and they could result in a lot more than a downed web server. In the early days of DDoS, volumetric attacks were all the rage. Politically or …
Danny Bradbury, 27 Jun 2016
Techie wields circular saw while standing over the innards of a workstation. Photo by Shutterstock

BOFH: What's your point, caller?

Episode 7 "Well I'm... pretty sure I didn't get it!" the PFY says, motioning his mouse aimlessly around the screen for a bit while lazing back in his chair. "Have you tried rebooting your machine?" So it's going to be one of those problem-resolution-free afternoons... "Really? What about the network connection, is it plugged into the …
Simon Travaglia, 03 Jun 2016
Pulling the plug

Barclays.net Bank Holiday outage leaves firms unable to process payments

Barclays.net has been shrugging off business customers' login attempts since Friday, leaving many unable to process payments over the bank holiday weekend. Problems with the business banking service peaked on Friday, with customers complaining that they were unable to process payments ahead of the bank holiday weekend. One …
Continuous Lifecycle London 2016 logo

Continuous Lifecycle: Conference full, few seats left in workshops

We did warn you they were selling fast, but we’re sold out of conference tickets for Continuous Lifecycle. So, if you missed out, we're really sorry. However, we do have a few spaces left for our all-day workshops, meaning you can still dive deep on key topics. Automation is clearly a thing, as is continuous delivery, and …
Joe Fay, 27 Apr 2016
Continuous Lifecycle London 2016 logo

Continuous Lifecycle: Just ten conference tickets left

We’ve got ten tickets left for Continuous Lifecycle London, and once they’re gone, they really are gone. Even though there’s almost four weeks to go until we open the doors at Continuous Lifecycle London, the phenomenal response means we have just a handful of conference places left. So if you want to spend a couple of days …
Joe Fay, 07 Apr 2016
Doctor Who – The Zygon Invasion. Pic credit: BBC

The BBC flashes £560m ICT deal at hungry tech suppliers

The BBC has once again opened its wallet and is enticing suppliers to bid for a £560m ICT and hosting contract – part of its plans to replace its mega £2bn Atos contract. Over the next eight years it expects to splash between £400m and £560m on the deal, via a "single contracting entity" for end user compute services, hosting …
Kat Hall, 05 Apr 2016
IRS

Carving up the IT contract behind £500bn of annual tax collection is a very risky move

Analysis The thankless nature of IT service provision is often demonstrated by the fact users only tend to notice it when it goes wrong: if there's no screaming, then it's working fine. In that respect, at least, HM Revenue and Customs' £10bn IT contract with Capgemini and Fujitsu has been a success. Particularly if one considers the …
Kat Hall, 04 Apr 2016
Continuous Lifecycle London 2016 logo

Continuous Lifecycle: Want to get your hands dirty? Try our workshops

We’ve got almost 40 conference sessions running at Continuous Lifecycle, but if you really want to get deep into the key issues you should really consider our Day 3 workshop program. Each of our workshops will deliver an all day, hands-on, deep dive into the topic at hand. Your only problem will be choosing which one to sign …
Joe Fay, 15 Mar 2016
Simon Cowell, photo: s_bukley via Shutterstock

Oh TechNation. Britain's got tech talent. Just not like this

Opinion It was ironic that this month’s crowing Tech Nation report, which wrongly claimed the UK digital sector “was growing 32 per cent faster than the rest of the economy,” almost coincided with the total collapse of one of the sector’s biggest – and loudest – stars, Powa Technologies. Compiled by Tech City and NESTA, an innovation …
Marcus Gibson, 25 Feb 2016

Public enemies: Azure, Amazon, Google, Oracle, OpenStack, SoftLayer will murder private IT

Analysis On-premises IT is facing decimation by six public cloud enemies: Amazon, Azure, Google, OpenStack, Oracle and SoftLayer, who are on course to have the majority of customers' IT spend by 2018. An Internet retailer, started up as an online book store, and a website search facility have kickstarted an IT phenomenon which could …
Chris Mellor, 16 Feb 2016

UK councils continue to run into the arms of Capita

IT service providers BT, IBM and Mouchel all took a double-digit hit on their share of the local government market over the last year as councils continue to run into the arms of Capita, according to research. Once again Capita reigned supreme as the primary supplier to councils, increasing its deals by 22 per cent to £658m, …
Kat Hall, 27 Jan 2016
Are you being served?

Serving up IT on a silver platter, also known as ITSM

In the 1950s, we imagined a world where everything was automated. Robots would clean for us, and small boxes would instantly produce hot food. Now, we have the Roomba and the microwave, and shortly, cars that drive themselves. Even Zuck is preparing his electronic butler. To top it all, there’s not a dodgy-looking Jetsons …
Danny Bradbury, 15 Jan 2016
USS reliant by https://www.flickr.com/photos/oceanyamaha/ cc 2.0 attribution generic https://creativecommons.org/licenses/by/2.0/

Improve, automate, rinse and repeat: All aboard the starship DevOps

Steve Ballmer once famously ran around on stage screaming "developers, developers!" You never hear anyone jumping about shouting "sysadmins!" or "quality controllers!". That’s because code conventional wisdom dictates that code trickles down from the ivory tower, while the boys in the engine room make like Scotty in Star Trek, …
Danny Bradbury, 13 Jan 2016
lotus_f1_with_vblock_648

Lotus F1: 38°C? Sand in your Vblocks? Must be building a data center in Bahrain again

If you think your IT role is demanding, imagine needing to do a major install every couple of weeks. You only have a day to do it, you can't visit the site before, and it may be in incredibly hot, wet or dusty conditions. What you install has to deal with huge quantities of data and be 100 per cent reliable. Nine nines is not …
Simon Rockman, 20 Oct 2015
Tangle of cables attached to a telegraph pole

Of OpenStack and Cloud Orchestrator

Tomorrow’s computing systems will extend from legacy hardware and applications inside the company, through to virtualized, API-friendly applications still on-premise in the data centre, and further out to cloud-based systems off-premise. These in turn will divide down still further into dedicated, single-tenant cloud-based …
Robin Birtstone, 19 Oct 2015
HMRC photo, Gov.uk

HMRC U-turns on VAT rules for cloud

HMRC has U-turned on its proposals to hand out VAT refunds just for large system integrators, while forcing public sector bodies purchasing off-the-shelf "cloud" services to pay the full whack. Last year the body published guidelines that would effectively penalise public sector organisations for buying cheap, standardised off …
Kat Hall, 16 Oct 2015
management cio2

Logicalis snaps up ex-NCR bloke Gale to run UK ops

Logicalis has finally filled its vacant UK boss chair with former NCR exec Ben Gale, who has picked up the baton to reshape the troubled integrator. The first job facing Gale, who fills a post that had been vacant for months, is to name a local services veep and FD and then to translate the strategy developed by Euro chief …
Paul Kunert, 14 Sep 2015
Spock

Modernise and prosper: It's time to imbibe server orchestration

Server farm deployment used to be a simple enough process. Sometimes it was manual, sometimes it was automated. The odd shell script here or there, or some basic file manipulation was the order of the day along with PXE and other automation tools. It was workable at best. As virtualisation technology matured, so did the …
Stuart Burns, 11 Sep 2015
Fireflies

Caringo has a Swarm of FileFlies to carry off old files

NetApp and Windows file server users can have old files bled off to Caringo’s object storage vaults with its Filefly for Swarm product. This is a “save money” pitch with old, low-access-rate files removed from expensive primary storage, and fed to a lower-cost commodity hardware-based system running the Caringo Swarm software …
Chris Mellor, 09 Sep 2015
Chain expressing freedom (Stepph / Wikimedia)

When the IT department is 'just another supplier'

The traditional approach to IT within the average company is to have a central group that manages the technology and applications. This makes perfect sense, in principle: the underpinning technology has always been complex and has required a certain skill level in order to keep it running, patched and up to date. But things …
Dave Cartwright, 09 Sep 2015
HMRC photo, Gov.uk

Just WHO is hiring a 'Cloud Transformation Director' for £162,000? Actually YOU are

HMRC is advertising for a "cloud transformation director" at a salary of up to £162,000 per year, as part of a bid to claw its IT back from Capgemini. The government is looking at ways to wriggle out of its mega £10.7bn Aspire contract with Capgemini by 2017, which underpins its collection of £500bn in tax each year. Around …
Kat Hall, 08 Sep 2015
Walkie Talkie photo: Malcolm Chapman/Shutterstock.com

RSA chief uncans insurance giant's mega IT infrastructure review

Interview Zurich Insurance, Europe’s third-largest insurer with $70bn in revenue and 55,000 staff, hinted last week that it might buy RSA Group. Yet six major acts of M&A have saddled RSA with 15 data centres, managed and run differently and propping up a creaking architecture. Worth £4.5bn and with 19,000 staff and 20 million customers …
Gavin Clarke, 10 Aug 2015
Windsurfer mid-flight (3CX logo in sail)

SDN: It's living the dream – and just using what you've got

Software Defined Networking (SDN) and Network Functions Virtualisation (NFV) are growing in importance. Genuine interest around them is growing fast, faster even than the hype would indicate. This is having some curious knock-on effects. Networking vendors are cautious about SDN and NFV, as both trends threaten to commoditise …
Trevor Pott, 04 Aug 2015
classroom_shutterstock_648

Do you speak NFV? Time to go back to school and learn

Administrators have some growing up to do before they're ready to properly implement Network Functions Virtualisation (NFV), as it not only has to be automated and integrated into extant management systems, it needs to be a lot more lightweight than most administrator believe is possible. NFV is the ability to stand up, tear …
Trevor Pott, 04 Aug 2015

Running SAP? Checked for patches lately? Now's a good time

SAP has released its July pack of security fixes, including critical patches one researcher says demand your urgent attention. Alexander Polyakov of ERPScan noted a handful of security vulnerabilities patched by the release that could potentially be targeted for attacks. Among the patches is a fix for an authorization bypass …
Shaun Nichols, 17 Jul 2015
Car_boot_sale

Cain says Veritas is in fine fettle as able Symantec preps for split

Data storage biz Veritas has announced five product releases and updates, and set out its product strategy as an independent operation during and after its separation from Symantec. Symantec EVP and chief product officer Matt Cain divided the products destined for Veritas into foundational and next-generation categories, with …
Chris Mellor, 08 Jul 2015
HP Logo splitting in two

We read Hewlett Packard Enterprise's 316-page post-split blueprint so you don't have to

Hewlett Packard Enterprise, one of two new companies that will emerge once the current HP splits off its PCs and printers business from its enterprise IT offerings, has filed Form 10 with the US Securities and Exchange Commission, an important milestone in the separation process. "Today, I'm more convinced than ever that this …
Neil McAllister, 02 Jul 2015

Win the business services race with run-book automation

Bringing a more service-based culture to your IT department is a great idea, but who will manage it behind the scenes? Service-based IT is the holy grail for IT departments that want to improve their standing in the business. In the bad old days, IT was a black art, practised behind closed doors by Merlin-like figures. No …
Danny Bradbury, 26 Jun 2015
management project

Logicalis takes wrapping off shiny Brit-based SMC practice

Troubled Logicalis is, as expected, replicating a pure tech sales consultancy in Blighty to dish out professional services for customers that are looking to overhaul their IT estate. The service management consultancy practice was established in the Netherlands several years back when the integrator acquired some European …
Paul Kunert, 25 Jun 2015
Spaghetti with tomato sauce

How to turn application spaghetti into tasty IT services

The promise of IT service management is to deliver services that make sense to their business users. To do that, though, IT departments must be able to untangle their own internal resources. IT services must be accessible in one place so that users can find them easily and administrators can manage them. And the back-end …
Danny Bradbury, 25 Jun 2015
Circuit board underwear by emiko-o

Whoops, there goes my data! Hold onto your privates in the Dropbox era

Your users are probably using cloud-based services that you’re not even aware of to organise their files and collaborate with each other. What are you going to do about it? “Shadow” IT — cloud services bought from third-party providers without authorisation by the IT department — is becoming a significant problem for many …
Danny Bradbury, 24 Jun 2015

The Register invests in Infrastructure (channel)

Site news IT infrastructure: a combined set of hardware, software, networks, facilities, etc. (including all of the information technology), in order to develop, test, deliver, monitor, control or support IT service (ITIL v3). Today we introduce a new content section to The Register. It’s called “Infrastructure” - and as you may already …
David Gordon, 16 Jun 2015
Monks at their laptops

Shine a light on the rogue IT that hides in the company shadows

The rapid development of technology over the years has brought us a culture where people use technology wherever they are and whatever they are doing. Only 20 years ago a portable PC or Mac that you could use to work on the move was very expensive, and if you wanted to do serious work on a spreadsheet then you had to drive into …
Dave Cartwright, 10 Jun 2015
arrow pointing up

What hyper-converged storage really means for you

To paraphrase an old joke, ask three IT “experts” for a definition of hyper-convergence and you'll get four different answers - depending on which areas they work in and what their employers are currently trying to sell. We are going to simplify things though by looking at it through the prism of storage. This turns out to be a …
Bryan Betts, 05 Jun 2015
The Bundestag in Berlin. Pic: Hernán Piñera

Bundestag hack origin still a mystery as DE.gov techies pull out their hair

Two weeks on from the revelations of a serious cyber attack on the German Bundestag, insiders have told The Register that the tech department is “clueless” about what is going on. On Friday it emerged that data had almost certainly been stolen. As yet techies inside the Bundestag don’t know who is behind the attack – or even …
Jennifer Baker, 01 Jun 2015
management cloud7

IT service management as an enterprise-wide service

When it comes to providing efficient services, can the IT department teach the rest of the business a thing or two? IT has come a long way in the last few years. Traditionally, the IT department lived in an ivory tower, but commercial pressures forced it to change its stance. IT service management (ITSM) tools and techniques …
Danny Bradbury, 29 May 2015
Parliament in the clouds

GDS to handle Govt payments? What could possibly go wrong?

Be afraid. The previous government’s “elite digital team” which so brilliantly borked most of Whitehall’s websites, and that failed to meet its own targets, may be put in charge of handling real money: your money. New Cabinet Office Minister Matthew Hancock hinted at the opportunity at a gentle public grilling today. Although …
Andrew Orlowski, 22 May 2015
spok

It's the end of life as we know it for Windows Server 2003

Windows Server 2003 will pass out of Microsoft support on July 14, 2015. Different organisations report different numbers, but all agree that there are millions of Server 2003 servers still running in the wild. Microsoft says there are 11 million Server 2003 servers still running. Gartner says eight million. Several internet …
Trevor Pott, 18 May 2015