Articles about Government Services

Broken CD with wrench

EU spaffs €131m on making gov digi services 'talk' to each other

Sick of filling out online forms in triplicate for basic government services? So are EU officials. The EU is to spend €131m to make eGovernment services in different countries “talk” to each other. Ministers from member states, led by the Luxembourg presidency, and MEPs on Wednesday agreed to extend funding to the ISA² ( …
Jennifer Baker, 18 Sep 2015

IT industry to benefit from India's new government

New Indian prime minister Narendra Modi's Bharatiya Janata political party will be good for Indian IT on two fronts, analysts say. Modi was elected two weeks ago after a marathon campaign and election at which over 800 million people were eligible to vote. The Bharatiya Janata political (BJP) secured over 171 million votes and …
Simon Sharwood, 26 May 2014
George Osborne, photo: HM Treasury

Spending Review: GDS gets £450m, Cabinet Office budget slashed

In a shock announcement, Chancellor George Osborne has today pledged £450m in extra funding to the Government Digital Service. The news follows the recent mass departure of GDS top brass, including Mike Bracken, amid rumours the body would be slashed. GDS's current annual budget is £58m per year. The £450m bonanza will be …
Kat Hall, 25 Nov 2015

CSC, NetCracker IT staff worked on US military telecoms 'without govt security clearance'

The US Department of Justice (DoJ) has extracted $12m (£7.78m) from contractors accused of using workers who had not been given proper security clearances before performing government IT work. The DoJ said Netcracker Technology Corp would pay $11.4m and Computer Sciences Corp (CSC) would shell out $1.35m to settle allegations …
Shaun Nichols, 02 Nov 2015
The Mosque at the Taj Mahal, shot from within the Taj Mahal through the marble screens

Microsoft flicks switch for three Azure bit barns in India

Microsoft's Azure cloud services have a new region: India. The House That Gates Built now has functioning bit barns in the central Indian city of Pune, Chennai and Mumbai. As of today, the three bit barns are open for Azure business. Later in October Office 365 will start to operate from India and in the first half of 2016 …
Simon Sharwood, 20 Oct 2015
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Turnbull's transformers plan business access to YOUR GOV ID DATA

Australia's new Digital Transformation Office (DTO), the digital disruption brainchild of communications minister Malcolm Turnbull, has outlined plans for an ambitious new government-led digital identification plan that will meld government and business data on individuals to create a single digital ID. The plan's emerged in …
Simon Sharwood, 29 Jul 2015
The Register breaking news

Online government services would exclude many Welsh

One in three people in Wales could get left behind as public services move online, according to a new report. Almost a third of the Welsh don't have an internet connection at home, the Bevan Foundation found (43-page/344KB PDF) - excluding them from online services. "The UK government says public services should be "digital by …
Turnbull's twitter feed by

Australia's marriage equality vote should take place online

Australia's government has all-but-decided the nation should go to a plebiscite to decide whether local marriage laws should be altered to permit same-sex marriage. That vote should take place online. For those who oppose the plebiscite, or alterations to the Marriage Act, an online vote could be palatable as be cheaper and …
Simon Sharwood, 12 Aug 2015
Interim logo for Digital Transformation Office

Turnbull's Digital Transformers discover log files contain more than meets the eye

Hey government agencies, there's more than meets the eye in your data Malcolm Turnbull's legacy-hunting Digital Transformation Office (DTO) has discovered analytics. The Office's latest blogged emanation explains that “The DTO's mission is to create digital services that are easy to find and use. Service analytics will give us …
Simon Sharwood, 02 Jun 2015
Downing Street road sign

More suppliers join flagging GOV.UK Verify ID assurance scheme

In an attempt to inject some life into its ailing GOV.UK Verify identity assurance scheme, the government has today broadened the range of suppliers on the programme's framework. The scheme is intended to act as an identity assurance "marketplace", allowing users to choose from a range of identity providers to authenticate …
Kat Hall, 25 Mar 2015

CSC beefs up public sector biz with $390m merger deal

Soon-to-be split CSC is merging its government services biz with US public sector IT outfit SRA for $390m (£254m). The acquisition will add around $1.4bn (£911m) in revenue and 5,000 staff to CSC's public-sector outfit, creating combined annual sales of $5.5bn (£3.6bn) and a workforce of nearly 19,000 employees. Mike Lawrie, …
Kat Hall, 01 Sep 2015
Malcolm Turnbull

Turnbull's Digital Transformation Office already missing deadlines

On January 23rd, Australia's prime minister Tony Abbott and communications minister Malcolm Turnbull announced a Digital Transformation Office (DTO) modelled on the UK's Government Digital Service (GDS) and charged with taking government services online. As we noted at the time the office had no budget and no plan, but …
Simon Sharwood, 02 Mar 2015
Google provides great mobile coverage for Yetis

Sri Lanka braves monsoon with Loon broadband balloons

Service to launch just weeks before monsoon hits, complete with rain and wind a-plenty Sri Lanka has signed up for broadband services delivered by Google's “Project Loon” broadband balloons. The Indian ocean nation's minister for foreign affairs, telecommunications and IT Mangala Samaraweera this week took to the stage …
Simon Sharwood, 31 Jul 2015
The farmers persuade the bull into a pen can't get farmers onto its Verify service – even to claim subsidies

Significantly fewer farmers are registering online for the Common Agricultural Policy payments scheme than last year, despite government plans to create an online-only exemplar digital service, Freedom of Information numbers reveal. As of 10 February, just 1,300 farmers have so far registered online with the Rural Payments …
Kat Hall, 16 Feb 2015

Oakland mayor fires warning letter to Uber: Welcome to our city. Now behave

The Mayor of Oakland in California has warned taxi-ordering app Uber that it needs to behave when it moves into a new office complex in the heart of the city's downtown. In her keynote at the Code for America Summit Wednesday morning, Libby Schaaf noted that the city of Oakland has "mad love for disruptors," but told attendees …
Kieren McCarthy, 30 Sep 2015
Fail whale

'Identity skills shortage' will be problematic for Verify ID. (So not the TECH FAILS, then?)

Departments must "work closely" with the Government Digital Service to ensure the ambitious pan-Whitehall identity assurance target of 2016 can be met, The National Audit Office has said. This is despite the fact the Verify identity assurance tool has so far had a shaky start. Last month a beta test of the tool drew many …
Kat Hall, 04 Dec 2014

Hey biz – cut fraud with digital ID verification. Yes, like Verify – Maude

Building identity (ID) assurance systems into "customer registration processes" could help businesses cut the cost of fraud, a UK government minister has said. Francis Maude said the Cabinet Office is working with "like-minded organisations" to look into the potential for ID assurance services to be used more extensively in …
OUT-LAW.COM, 06 Feb 2015
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Australia to launch Digital Transformation Office, with no budget

Australia will launch a Digital Transformation Office (DTO) within the Department of Communications “so that government services can be delivered digitally from start to finish and better serve the needs of citizens and businesses.” The new agency will aim to “... use technology to make services simpler, clearer and faster for …
Simon Sharwood, 23 Jan 2015
Crypto fingers

Oi,, your Verify system looks like a MASS SPY NETWORK

Government “identity assurance” programme Verify contains "severe privacy and security problems" including a major architecture flaw that could lead to "mass surveillance" – according to an academic paper. Verify was created by the Government Digital Service (GDS) to underpin the online identification of users performing …
Kat Hall, 22 Jun 2015
Interim logo for Digital Transformation Office

Turnbull's digital transformation office DOES SOMETHING

Earlier today, your correspondent bemoaned the fact that Australia's nascent Digital Transformation Office (DTO) was announced ten weeks ago but appears to have done little in that time other than advertise for a leader. Fast-forward to around 15:00 Australian time and the agency has revealed that it has, indeed, done something …
Simon Sharwood, 07 Apr 2015
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Turnbull's model e-gov service is HIPSTER SHAMBLES

Australia's communications minister Malcolm Turnbull has often expressed his admiration for the United Kingdom's Government Digital Service (GDS), going so far to say as to say it is the model and/or inspiration for the recently-revealed Digital Transformation Office (DTO). As we've reported, the DTO looks to be off to a shaky …
Simon Sharwood, 01 Mar 2015
Downing Street road sign

Must diarise: Verify ID system will 'definitely' work by 2016

The government insists it will meet its 2016 deadline for all digital services to be underpinned by its gaffe-prone identity assurance system, GOV.UK Verify – despite having failed to move off the increasingly vulnerable Gateway system. By March 2016 the Government Digital Service intends all departments to have integrated …
Kat Hall, 09 Dec 2014
Malcolm Turnbull from ITU pictures flickr feed

Job ad appears for CEO of Turnbull's digital transformation office

Australia's Department of Communications has advertised for a chief executive officer of the nascent Digital Transformation Office (DTO). Applicants are expected to possess a “Strong track record of delivering transformational change in a customer-focussed, high volume and transactional environment using digital technology”, an …
Simon Sharwood, 06 Apr 2015
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Turnbull's Digital Transformation Office has NO PLAN, but awesome power

Malcolm Turnbull's new Digital Transformation Office (DTO), launched last week with a goal of reinventing government service delivery but lacking any new money with which to make the attempt, also has no plan for its efforts. It does, however, have an FAQ on Turnbull's own site, explaining that the new agency will “will be …
Simon Sharwood, 28 Jan 2015
Jersey cow

Get internet access to those POOR country bumpkins, says

Rural areas are at risk of being unable to access online-only government services thanks to poor internet connectivity, a Parliamentary report said today. Anne McIntosh MP, chair of the Environment, Food and Rural Affairs Committee, said the current broadband target of reaching 95 per cent of premises with 24 Mbps by 2017 may be …
Kat Hall, 03 Feb 2015

Super Cali optimistic cloud is now a focus – even though the sound of it is something quite

California has become the first state in the US to shift a massive chunk of its government computing system to the cloud – and dubbed it CalCloud. "CalCloud is an important step towards providing faster and more cost effective IT services to California state departments and ultimately to the citizens of California," said Marybel …
Iain Thomson, 25 Jul 2014

Cisco targets India with new investment

In a move interpreted as an endorsement of the new Indian government headed by reformer, and digital service delivery believer, Narendra Modi, Cisco wants to turn around its fortunes in India, and is reportedly putting US$1.7 billion on the table as part of its strategy. The Economic Times reports the commitment, which The Borg …
The Register breaking news

OFT probes dodgy sites that charge for free gov services

The Office of Fair Trading is investigating dodgy websites that charge punters for government services which are available for free. Given the crapness of government websites, it often takes some amount of digging before you find what you want. Enterprising conpersons are getting their sites further up the Google rankings and …
John Oates, 15 Jul 2011

Australia's eMinister has policy-crush on UK's Liam Maxwell

Australia's Communications Minister Malcolm Turnbull has offered a little more detail on his plans for electronic delivery of government services and the way Australia will procure the kit required to deliver them. Writing in The Guardian Australia, Turnbull detailed a meeting with Liam Maxwell this week. Neelie Kroes, the …
Simon Sharwood, 20 Jun 2014

Wikileaks publishes TiSA: A secret trade pact between US, Europe and others for big biz pals

Fresh from offering $100,000 to anyone that leaks the still-secret parts of the Trans-Pacific Partnership (TPP), Wikileaks has published large chunks of the related Trade In Services Agreement (TiSA). TiSA is one of a triumvirate of trade treaties being negotiated across the world, except this one does not include the so-called …
Kieren McCarthy, 04 Jun 2015
Paul Shetler, CEO, DTO Australia

Digital Transformation Office CEO's record reveals project wobbles

Australia's Department of Communications on Thursday announced the appointment of Paul Shetler as Chief Executive Officer for the Digital Transformation Office (DTO), communications minister Malcolm Turnbull's effort to digitise government services. But an examination of his recent work suggests that one of the major projects he …
Simon Sharwood, 02 Jul 2015
Puss considers how to respond to PayPal marketing overtures

What could possibly go wrong? Banks could provide ID assurance for Gov.UK – report

Personal data could be stored by banks and used to verify the identity of individuals that wish to use government digital services, according to a new report. A pilot study undertaken by Lloyds Banking Group found that there is scope for banks to act as identity (ID) assurance providers for online government services (14-page/ …
OUT-LAW.COM, 05 Sep 2014
Sydney Opera House Hackathon logo

NSW to build federated ID management rig for staff, punters

The Australian State of New South Wales (NSW) will build a federated identity system – or “Identity Hub” - for its many thousands of staff and also for the State's citizens. Oracle, NTT and consultancies Qubit and Dataweave and will work together on the project. The latter company will project manage and then support the system …
Simon Sharwood, 19 Aug 2014

Death-to-passwords FIDO Alliance finds a friend at DOCOMO

Japanese users will be able to log in and make online purchases using iris recognition biometrics after telco giant DOCOMO begins shipping Fujitsu ARROWS phones. The telco's 65 million users will be able to use the biometric verification on the ARROWS F-04G said to be the world's first iris snapper. Fingerprint biometric login …
Darren Pauli, 27 May 2015
Parliament House Canberra by Flickr user OzMark17 used under CC Share and Share alike licence

Australia targets software maintenance costs with Drupal plan

Software maintenance costs Australia's government will today hand down its annual budget, a document that is expected to result in the closure and/or merger of around 70 government agencies as part of an austerity drive designed to reduce government debt. Those left standing after the resulting “machinery of government changes …
Simon Sharwood, 13 May 2014
The Register breaking news

Cabinet Office government-by-Facebook plans probed

MPs have called on the government to work with the Information Commissioner on how to implement the Cabinet Office's personal data proposals, which include the possibility of farming out its ID-handling to third parties such as banks and Facebook. The Public Administration Select Committee's report entitled Government and IT …
Kelly Fiveash, 28 Jul 2011
Turnbull with Switkowski in Blacktown

Turnbull should spare us all airline-magazine-grade cloud hype

Australia's Communications minister Malcolm Turnbull on Monday labelled those who oppose use of the public cloud “box-huggers” and suggested such behaviour is bad because it ties organisations to an outmoded and expensive way of doing IT. “There is more resistance to cloud in government that anywhere else,” he said, and blamed …
Simon Sharwood, 26 Nov 2014
New homepage of, credit screengrab

GOV.UK push in action: Er, FEWER Brits filling out govt forms online

While some Brits appear keener than ever to access services via the internet, the proportion of people who completed government processes online at least once every three months dropped five percentage points in 2013 compared with a year earlier. This is according to a new report released by communications watchdog Ofcom, …
Kelly Fiveash, 30 Apr 2014

Whitehall at war: Govt’s webocrats trash vital digital VAT site

Special Report Open warfare has broken out in Whitehall after the Government’s own much-hyped in-house IT team, GDS, publicly trashed a new VAT service vital to small digital businesses. The Register understands the service works well - but didn’t use GDS and was failed for meeting its taste guidelines. This week the Government Digital Service …
Andrew Orlowski, 05 Dec 2014
Shaun of the Dead

'I may be winning this ad-blocker game, but I hate it. I'm outta here (with $100k). Buh-bye'

QuoTW We do hope you've enjoyed this week of botched Apple updates, unlikely Linux lovers and surprise birthday gifts. Here are our favourite quotes. Bitcoin backers have had a long and contentious relationship with sovereign states, and this week they got some unwanted recognition from the US. The Commodity Futures Trading …
Team Register, 20 Sep 2015
New homepage of, credit screengrab

Five arrested over money-grubbing fake shocker

Five suspects in Blighty have been arrested during an investigation of copycat government websites that con folks out of money for items like new passports, driving tests and car tax discs. The sites try to pass themselves off as official and then trick people into paying for services that the government actually provides more …
The Register breaking news

EU ministers agree e-government aims

European ministers have signed a declaration outlining policies to deliver 'smarter' online public services by 2015. At the fifth Ministerial eGovernment Conference in Malmö in Sweden on 19 and 20 November 2009, EU ministers agreed measures to make e-government more accessible, interactive and customised. The aims over the next …
Kable, 23 Nov 2009
The Register breaking news

Martha pushes online government as DirectGov CEO pushes off

The government’s digital darling Martha Lane Fox has claimed that billions of pounds could be saved if the Coalition agrees to her advice to shift more services online. Fox said that the team running the Directgov website should be a “citizens’ champion with sharp teeth” and at the same time government portals should be …
Kelly Fiveash, 23 Nov 2010
The Register breaking news

OECD places UK third for European e-government

Britain has some of the most sophisticated e-government services in Europe but lags behind other countries in take-up, according to the OECD. The relevant section of Government at a Glance 2009, published by the Organisation for Economic Cooperation and Development, shows the UK comes third behind Austria and Portugal in the …
Kable, 26 Oct 2009
New homepage of, credit screengrab

Inside GOV.UK: 'CHAOS' and 'NIGHTMARE' as trendy Cabinet Office wrecked govt websites

Exclusive Poor design and chaotic management by the supposedly crack team at the Cabinet Office's Government Digital Service (GDS) left huge swathes of the British government in disarray, internal documents seen by the Register reveal. The documents confirm that GDS knew its flagship initiative to move all government websites under one …
Andrew Orlowski, 18 Feb 2015
New homepage of, credit screengrab

GOV.UK swells organ donor signups by 10,000 a month

This month, GOV.UK is one-year-old. Operated by the Government Digital Service, GOV.UK replaced and a bunch of disparate departmental sites. Anyone who uses the site can testify that it is cleaner than its predecessors, although we have had complaints that some functionality has been lost in the transition. But in the …
Drew Cullen, 29 Oct 2013 - including NASA et al - quits internet. Is the UN running it now?

The US government has disappeared from the internet after a hard core of Republican party lawmakers forced the superpower's state agencies to shut down over a budget dispute. The House of Representatives refused to agree a budget that would keep cash flowing to public departments, meaning that the entire government was forced to …
Jasper Hamill, 01 Oct 2013

Zuck: Yo, Mexico! My $19bn WhatsApp could connect THREE BEEELLION people

Mark Zuckerberg wore his special altruistic pants on a trip to Mexico on Friday to flaunt his messaging wares in the country, by claiming that WhatsApp could connect up to three billion people globally. He visited President Peña Nieto in Mexico City on what appeared to be a PR mission to help grow Facebook's business in that …
Kelly Fiveash, 06 Sep 2014
Mildura is still marked in the wrong place on Apple's iOS6 maps

Turnbull takes control of spatial data policy

Australia's Office of Spatial Policy (OSP) has announced it is about to be moved to the Department of Communications, a machinery of government change that will see it depart its current home in the Department of Resources, Energy and Tourism. “The Office of what?” we hear you ask. Why's this in The Reg? The OSP is Australia's …
Simon Sharwood, 13 Nov 2013

Vietnamese city drinks the smart city kool aid

The Vietnamese city of Danang today took a major step towards becoming the smartest and most technologically advanced city in the nation, with the launch of a comprehensive Information Technology and Communication Infrastructure System. The system includes a Metropolitan Area Network (MAN), city-wide Wi-Fi access capable of …
Phil Muncaster, 21 Aug 2013