Articles about Global Services

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Will rush for New Radio compromise 5G quality?

Analysis The US operators have ended their long love affair with sub-1 GHz spectrum, which was so important to their LTE coverage roll-outs, and are leading the world in harnessing high frequency bands to address the challenge of the expected capacity demands of the 5G era. While regulators and operators in some areas – many in Europe …
Wireless Watch, 20 Oct 2016
The box atop a wooden pallet

Inside the Box thinking: People want software for the public cloud

Analysis On-premises file sync and share and collaboration is yesterday's story. The future is the public cloud with dedicated software service suppliers, like Box. File sync, share and collaboration is not a feature, but a product, best expressed as a service (SaaS) through Box's three data centres and the public cloud, and not …
Chris Mellor, 10 Oct 2016
Terminator head

How to steal the mind of an AI: Machine-learning models vulnerable to reverse engineering

Amazon, Baidu, Facebook, Google and Microsoft, among other technology companies, have been investing heavily in artificial intelligence and related disciplines like machine learning because they see the technology enabling services that become a source of revenue. Consultancy Accenture earlier this week quantified this …
Thomas Claburn, 01 Oct 2016
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BT sees 35% sales gain as it digests hearty EE meal

Sales jumped by 35 per cent for BT's first quarter to £5.7bn, with profit before tax up 16 per cent to £802m - mainly due to its £12.5bn slurp of EE. The mobile operator contributed £1.2bn for the quarter and £84m in operating profit. Elsewhere other parts of the biz were lacklustre. Its Wholesale biz fell 10 per cent to £ …
Kat Hall, 28 Jul 2016
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Brexit, schmexit: BT and Oracle join hands for a cloudy tryst

BT has hopped into bed with Oracle in a deal that promises to provide the underlying network connectivity for Oracle’s hybrid cloud. BT Cloud Connect for OracleFastConnect is built on BT’s IP Connect virtual private network (VPN) and will link customers' on-premises IT to Oracle data centres in London or Amsterdam. The deal …
Kat Hall, 29 Jun 2016

Jobs in Ireland may be vulnerable at post merger Dell Technologies

When Dell completes its acquisition of EMC and its subsidiary VMware, the combined Dell Technologies will become one of the largest technology employers in Ireland. But with role duplication almost inevitably raising the spectre of job losses as the firms integrate, the elimination of product overlaps will also have a job …
Chris Mellor, 05 May 2016
top of the bt tower

BT to splash £550m integrating EE. Firm shrugs: Cheap!

BT's £12.5bn gobble of EE will cost the business £550m in integration costs - according to the company's full-year financial results which were given a significant boost thanks to the acquisition. For its full-year results for 2016, revenue increased six per cent to £18.9bn, with profits up 15 per cent to £3bn. Revenue for the …
Kat Hall, 05 May 2016
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Europe's new privacy safeguards are finally approved, must invade EU nations by 2018

Analysis The General Data Protection Regulation (GDPR) has been ratified by the European Parliament. The final seal of approval follows successful passage through the EU Parliament's Committee on Civil Liberties, Justice and Home Affairs. Following four years of discussions and amendments, the GDPR is now officially EU law and will …
John Leyden, 14 Apr 2016

Dell names services head

Dell and EMC will combine their services organisations. The blended entity will "form an industry-leading global technology services organization to support customers’ migration from today’s platforms to tomorrow’s technologies and solutions." Howard D. Elias has been named as president, Global Services and IT. That job is " …
Simon Sharwood, 12 Apr 2016
IBM Headquarters, Armonk, NY

IBM slices heavy axe through staff in the US

IBM axed a wedge of workers today across the US as part of an "aggressive" shakeup of its business. Big Blue was due to lay off some staff at its Global Technology Services (GTS) wing in America back in January. That headcount chop was postponed, with the cuts being pushed back to this week and with more than GTS workers …
Chris Williams, 02 Mar 2016
management strategy4

VMware second-in-command quits for venture cap land

Amid a flurry of senior personnel changes, VMware is parting with a long serving exec that joined when it was a fledgling virty biz. President and chief operations officer Carl Eschenbach is set to head out of the door marked exit, staff were told today in an internal memo. The company confirmed to us he is quitting …
Paul Kunert, 01 Mar 2016

Smart toys spring dumb vulns. Again. This time: Cuddly bears, watches

Researchers with arguably too much time on their hands have discovered security blunders surrounding Fisher-Price Smart Toys and hereO GPS watches for children. Fortunately, the two sets of vulnerabilities, discovered by security researchers at Metasploit biz Rapid7, have been addressed and fixed by both affected vendors. …
John Leyden, 02 Feb 2016
1950s style illustration - Smiling woman talks into rotary phone

BT airs out new business structure as it digests EE

BT is to create a Frankenstein business unit on April Fools' Day worth £5bn out of old parts of BT Global Services focused on the UK, BT Business and EE's newly acquired business unit, it announced during "record" third quarter financial results. The major restructure plans come days after the outfit completed its £12.5bn …
Kat Hall, 01 Feb 2016
Toshiba Satellite P series laptop

Toshiba, Fujitsu and Vaio may be about to merge laptop ops

From Taiwan, an advance on a tantalising rumour: Toshiba, Fujitsu and Vaio look to be seriously considering a merger of their laptop-making operations. Vaio, the laptop spin-off from Sony, publicly floated the idea in late 2015. At that time it was thought that Toshiba would probably like the idea, as relieving itself of its …
Simon Sharwood, 01 Feb 2016

Axe to fall on staff at IBM's Global Technology Services 'this Friday'

IBM is planning to lay off workers in its Global Technology Services (GTS) wing this coming Friday, according to insiders. Global Technology Services, which builds networking infrastructure and provides high-availability systems among other things, is part of the IT titan's Global Services division, which employs about 190,000 …
Chris Williams, 26 Jan 2016
1950s style illustration - Smiling woman talks into rotary phone

Competition watchdog to rubberstamp BT gobble of EE

Blighty's competition watchdog is expected to wave through the £12.5bn acquisition of EE by BT this week, in its final piece of paperwork before the two become one in March. The deal will create the first fully integrated "quadplay" company, offering fixed-line phones, broadband, mobile and TV. But of potentially greater …
Kat Hall, 13 Jan 2016
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Supermicro's ability to enable should worry IBM and Lenovo

Sysadmin's 2015 review part 3 With 2015 drawing to a close and 2016 about to begin, it's time to reflect on the fact that the world never stops changing. The tech industry certainly constantly changes, and so here's one sysadmin's final view of the industry's movers and shakers. In part one (link here) I took a look at Amazon, Oracle and Microsoft. In part …
Trevor Pott, 31 Dec 2015
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Microsoft wants to be your phone company, at least for voice

Microsoft wants to become your phone company, at least for for voice. Redmond's new ambitions emerged on Monday with the announcement of just how its bringing together the telephony bits it used to call Lync and Skype. Microsoft will soon offer a cloudy PBX, allowing connection of calls between the public switched telephone …
Simon Sharwood, 01 Dec 2015
Scotty in the original Star Trek

BT inks deal with HP Enterprise – beams cloud to biz customers

In brief Blighty telecoms giant BT has struck a cloudy deal with HP Enterprise for an undisclosed sum. The company said that its IP VPN customers can now hook up directly to HPE's Helion managed cloud services. BT claimed that the direct link up would help customers to have more "reliable and secure access" when building workloads. …
Team Register, 30 Nov 2015
Kids on wall. Pic: US Army/Capt Emily Skolozynski

Will the Ericsson/Cisco alliance work or simply break?

The reasons for an alliance between Cisco and Ericsson are just as good as the reasons against it. Both want to own ALL of the territory around carrier deployments, but Ericsson comes from dominance in the wireless sector and Cisco from the IP segment, both wired and wireless. And similarly both of them fear incursions from …
Faultline, 16 Nov 2015
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IBM bets on cloud broker with Gravitant buyout

IBM has bought an 11-year-old firm promising cloud brokerage services to sustain the move to hybrid IT. The giant has snapped up Gravitant for an undisclosed sum, it said on Tuesday. Gravitant will be folded into IBM’s mighty Global Services unit and integrated the firm’s capabilities with Software-as-a-Service offerings. …
Gavin Clarke, 03 Nov 2015

Whitman's split: The end of Fiorina's HP grand expansion era

Hewlett Packard became two companies on 1 November, splitting enterprise from consumer. Founded by David Packard and William Hewlett, number one in PCs and in servers, one the granddaddies of Silicon Valley, the massive corporation has undergone a massive change. Personal computers and printers have now been set adrift onto …
Gavin Clarke, 02 Nov 2015
BT Openreach at work

Never mind falling revenues, BT watchers, look at the footy offering

BT had a mixed quarter, buoyed up mainly by TV subscriptions - and it has taken its results announcement as an opportunity to shore up its broadband position. Revenue to for the first quarter of financial year 2016, ending June 30th, at £4.28bn, down two per cent overall. There was a six per cent drop in revenue from Global …
Simon Rockman, 30 Jul 2015
The Incredible Shrinking Man

What's dying on the vine and rhymes with IBM?

It was business as usual for IBM in the second quarter of its fiscal 2015 – which in Big Blue's case means it once again posted revenues that were lower than the same period a year ago. It was the thirteenth quarter in a row of which that could be said. Of course, to hear CEO Ginny Rometti tell it, it's still all part and …
Neil McAllister, 20 Jul 2015

BT Global Services UK pres put out to special project pastures

BT Global Services UK president Emer Timmons has left her post to become president of special projects strategic deals, El Chan can reveal. Timmons was made head of the multi-billion pound operation in 2010 and oversaw management of Brit clients including Unilever, Royal Mail and Rolls Royce, as well as handling system …
Paul Kunert, 14 Jul 2015

Boring old Brocade just sits there making money. Damn them

Brocade's second quarter fiscal 2015 revenue was $547m, up two per cent year-on-year and down five per cent sequentially, as is Brocade's seasonal pattern. Net income was $77m, monstrously better than the $14m loss it announced a year ago. That loss was due, Brocade says, to a non-cash goodwill impairment charge from the …
Chris Mellor, 22 May 2015
BT Openreach van

'Tough' UK public sector blamed in BT sales hiccup

Sales dropped 2 per cent to £17.85bn for telco giant BT's full-year results announced today, while profits increased 12 per cent to £3.17bn compared with the previous year. The company primarily blamed its drop in sales on the foreign exchange market, while attributing the profit boost to an efficiency and cost-cutting …
Kat Hall, 07 May 2015

Violin playing marketing Love songs with new CMO

All-flash array maker Violin has finally got over chief marketeer Eric Herzog's abrupt departure on the eve of a massive product announcement, and has appointed a new CMO, Amy Love. According to her LinkedIn entry, she comes to Violin via BizEthos, with a spell at NetApp prior to that, joining in May 2011. At NetApp she was …
Chris Mellor, 24 Apr 2015
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IBM: No compulsory redundancies in Systems Middleware

IBM has confirmed that enough workers in the UK Systems Middleware division have volunteered to leave with a redundancy cheque, so compulsory lay-offs will not be required. The plan to cut 10 per cent of the 736-strong business unit was put into action in February, when workers entered into consultation with Big Blue and formed …
Paul Kunert, 01 Apr 2015
Clip Art cartoon of smiling sun

Ericsson buys Sunrise Technology

Ericsson, which has just laid off 2,200 people Sweden and which plans more cost cutting around the world has already started spending the savings by buying the IT business services part of Chinese outfit Sunrise Technology. The transaction means Ericsson will take on 1,000 employees at the Guangzhou-based IT services provider …
Simon Rockman, 17 Mar 2015
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Telstra operates at least four clouds, says you use too many clouds

The Reg ignores the bulk of corporate “research” because it's nearly always an attempt to make a business look credible rather than a sincere effort at discovering something new. But we're making an exception in the case of new Telstra Global Services research titled “Customer-centric cloud: Hype or Hybrid?” and available here …
Simon Sharwood, 11 Mar 2015
management management4

Logicalis: hello world, meet our new CEO

Logicalis has quietly slipped president and chief of operations Mark Rogers into the CEO chair in the hope that he’ll work out better than his predecessor. The long serving exec has actually been acting top dog since spring ’14 but the integrator only confirmed late last week that he’ll be officially sworn in as chief exec from …
Paul Kunert, 24 Feb 2015

Look who's SAP happy: HDS eyes up French techies at Oxya for lunch

Hitachi Data Systems intends to acquire Oxya, a SAP technical services and hosting outfit. Oxya, founded in 1998, is an international business headquartered in Paris, France, and has operations in Belgium, China, the UK and the US. It offers technical SAP services, hosting and outsourcing, and has had a relationship with HDS …
Chris Mellor, 12 Feb 2015

Insight cloud guru snubs global job, walks over to Brit upstart

Ash Patel, the man who helped Insight Enterprises shape and lead its cloud strategy in Europe, has not only turned down a global services role at the firm but is now hot-footing it to rival Microsoft house Cobweb Solutions. Patel led UK cloud biz development from 2011 and was made EMEA head of the fluffy white stuff two years …
Paul Kunert, 04 Feb 2015

We told you so! Daisy Group slurps up Damovo UK

Daisy Group has confirmed what our readers already knew – it has wolfed down unified comms specialist Damovo UK in its first deal since going private again less than a fortnight ago. West Sussex-based Microsoft and Cisco Gold badge holder Damovo is the former enterprise sales and services division of Ericsson. “With strong …
Paul Kunert, 02 Feb 2015

Mobe-hungry BT's sales slip over Xmas amid EE buyout silence

Sales at one-time state telco monopoly BT fell by three per cent to £4.48bn in its third quarter, the company announced today. The decline, as compared to last year's Q3 revenues, reflects a "modest" decline in BT's business revenue with more customers moving to data and VoIP services, it said. The company also blamed foreign …
Kat Hall, 30 Jan 2015
IBM PC 5150

IBM bags multi-billion dollar outsourcing deal with ABN AMRO

IBM has bagged a multi-billion dollar 10-year deal with Dutch bank ABN AMRO, the second major European outsourcing win for the company in the last month. The deal is likely to bring cheer to Big Blue, following its recent "disappointing" third-quarter results. The deal includes a private IBM cloud, mobile computing, managed …
Kat Hall, 01 Dec 2014
Angry woman on mobile

Mobile giants: 4G is so yesterday. Better IT can kickstart revenue growth

Just as operators struggle to make direct profit improvements from LTE, so the vendors have long given up on 4G upgrades being the solution to all their problems. LTE is the most significant factor in driving revenue growth for the big five infrastructure suppliers, for sure, but the margins and differentiation in the …
Wireless Watch, 07 Nov 2014
top of the bt tower

BT: Consumers and cost cutting save the day

Cost cutting and 88,000 new broadband punters helped BT bank more profits in calendar Q3, although revenues went in the opposite direction as all divisions outside of the consumer wing reported declining fortunes. The former comms state monopoly turned over £4.38bn of sales in the quarter ended September, down two per cent …
Paul Kunert, 30 Oct 2014
IT Crowd. Source: Channel 4 / 2entertain

Sophos to offshore American support operations

Exclusive Sophos plans to offshore support operations from the US to Canada and the Philippines as part of a wide-ranging restructuring of its support operations. The plans were outlined in an internal email to staff from Mary Winfield, SVP Global Support, leaked to El Reg by an anonymous tipster. "Another year, another round of layoffs …
John Leyden, 20 Oct 2014

Official: BT wins £420m Wales PSN gig... just as we said it would

The Welsh government has finally coughed to what El Chan readers have known for months, that BT dislodged incumbent Logicalis from the next Public Sector Network (PSN) contract valued at roughly £420m over seven years. The gig to provide the public sector in Wales with broadband and other IP services was actually awarded to the …
Paul Kunert, 08 Oct 2014
Huawei P1

European networks giants have adjusted to life with Huawei at last

Analysis The wireless infrastructure vendors were uncharacteristically upbeat in their second quarter results announcements. The impact of Huawei and ZTE has overshadowed them for so long that it seemed like a permanent fixture, but to a great extent, the western suppliers, and their shareholders, have now adjusted to the reality of …
Wireless Watch, 04 Aug 2014
BT Openreach van outside Comedy Pub

BT consumer biz saves day: Grr, if it weren't for that meddling Ofcom

Former state-owned telco monopoly BT reported top line declines across the majority of operations for the opening three months of its new financial year with only the consumer biz - fuelled by broadband demand - bucking the trend. Sales for Q1 ended June were two per cent adrift of revenues in the same period a year ago at £ …
Paul Kunert, 31 Jul 2014
IBM quarterly storage revenues

Clouds gathering above Big Blue's storage empire

The Big Blue IT colossus' storage revenues have carried on declining, with only FlashSystems showing growth, and stellar growth at that. Within the Systems and Technology segment of IBM's second quarter 2014 results, revenues from System Storage decreased 12 per cent - although flash storage grew more than 100 per cent. This …
Chris Mellor, 21 Jul 2014

Server-storage halfblood newbie Nutanix: We're taking on big dog VCE

It’s not the size of the dog in the fight that matters, it’s the size of the fight in the dog - which brings us to converged server/storage system vendor rivals Nutanix and VCE. VCE is a bulging giant backed by Cisco, EMC and VMware, with annual revenues running at more than $1bn and more than 1,750 systems sold to more than 800 …
Chris Mellor, 06 Jun 2014
management strategy2

Insight Enterprises grabs Trustwave EMEA marketing director

Insight Enterprises has raided Trustwave's reservation and made off with EMEA marketing director Jill Murray, El Chan can reveal. She is not a direct replacement for Ashley Gatehouse, who ran Insight's marketing activities across mainland Europe and the UK until last year, as her remit will cover only Blighty. Sources told us …
Paul Kunert, 14 May 2014

Botched SAP billing system helps Npower reach No 1 on gripes list

Failure to fix problems with an SAP-based customer billing system has seen UK energy giant Npower earn the most complaints for a power supplier during 2013. One in every 326 customers lodged a complaint against Npower, putting it top of a UK energy supplier league table released today by Citizens Advice and Citizens Advice …
Gavin Clarke, 13 May 2014
Decaying red telephone boxes

Chucking cash at sport and broadband starts to pay off for BT

BT shares climbed three per cent this morning off the back of decent end-of-year results from the one-time national telco, which saw its sales growth outshine market predictions. But, despite being buoyed by its unexpected achievement of flat revenues of £18.3bn as well as a six per cent rise in adjusted pre-tax profit of £2. …
Kelly Fiveash, 08 May 2014

Goodbye, Mr Dong: Samsung Galaxy S5 boss disappears through trapdoor

Samsung has parted ways with Chang Dong-hoon, the head of its mobile design team. The doomed exec offered to step down last week and will be replaced by Lee Min-hyouk, Reuters reports. The move follows criticism that the company's flagship Galaxy S5 is not sufficiently innovative to stir the mobile market. Less-than-stellar S5 …
Simon Sharwood, 08 May 2014

Westcon Group consumes sister biz Intact Integrated Services

Datatec-owned enterprise distie Westcon Group (WG) is to swallow sister company Intact Integrated Services to beef up margins by selling project, support and managed services, primarily on Cisco kit. The move is part of a wider play to consolidate all services operations under a single roof, and highlights efforts by WG to give …
Paul Kunert, 24 Apr 2014