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Articles about Global Services

Two mobiles man

BT fattens flabby Global Services biz to puff and huff way to £32bn

Falling sales at BT's global services division has forced the company to make a bold shift in its strategy in that part of the business by expanding its investments abroad. The telecoms giant said today that it planned to "accelerate growth" in Asia Pacific, the Middle East and Africa. It's one of Gavin Patterson's first big …
Kelly Fiveash, 28 Nov 2013
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Dimension Data tables bid to swallow global services biz NextiraOne

NTT-owned Dimension Data has tabled a bid for comms and networking reseller NextiraOne in a deal that is currently awaiting approval by the European Commission's Merger & Acquisitions office. A spokeswoman at South Africa network integrator Di Data confirmed that it had "made an offer" but was unable to make any further …
Paul Kunert, 02 Dec 2013

Westcon Group consumes sister biz Intact Integrated Services

Datatec-owned enterprise distie Westcon Group (WG) is to swallow sister company Intact Integrated Services to beef up margins by selling project, support and managed services, primarily on Cisco kit. The move is part of a wider play to consolidate all services operations under a single roof, and highlights efforts by WG to give …
Paul Kunert, 24 Apr 2014
IBM Flex Chassis, front view

IBM taps ex-Lenovo and services exec to run PureSystems server biz

Several weeks ago, El Reg told you that Andy Monshaw, the long-time head of IBM's Storage Systems Division and more recently the general manager of the PureSystems modular systems business, had left Big Blue. Due to the Independence Day holiday in the United States, IBM was unable to confirm Monshaw's departure, but late last …
IBM logo

IBM services chief and CEO contender Daniels retires

Mike Daniels, a career IBMer who has been running all or most of Big Blue's Global Services behemoth for the past several years, has said uncle and will be leaving the company. IBM's current CEO, Ginni Rometty, beat Daniels and other graybeards for the top job in October 2011 and rearranged management appointments last year …
wales

Official: BT wins £420m Wales PSN gig... just as we said it would

The Welsh government has finally coughed to what El Chan readers have known for months, that BT dislodged incumbent Logicalis from the next Public Sector Network (PSN) contract valued at roughly £420m over seven years. The gig to provide the public sector in Wales with broadband and other IP services was actually awarded to the …
Paul Kunert, 08 Oct 2014
management strategy2

Insight Enterprises grabs Trustwave EMEA marketing director

Insight Enterprises has raided Trustwave's reservation and made off with EMEA marketing director Jill Murray, El Chan can reveal. She is not a direct replacement for Ashley Gatehouse, who ran Insight's marketing activities across mainland Europe and the UK until last year, as her remit will cover only Blighty. Sources told us …
Paul Kunert, 14 May 2014

Verizon stakes claim as global cloud mobiliser

Armed with an expensive war chest of high end acquisitions in cloud and telematics assets, Verizon is re-positioning itself as “one of the handful” of global players that will survive in the enterprise sector. “Not every species or company makes it to the next era,” said Verizon Enterprise Solutions chief marketing officer John …
CapitaITServices

Capita IT Services second-in-command Hewitt leaves today

Capita IT Services has told its workforce that operations director Russ Hewitt – the man in charge of the Unity cost cutting and change programme – is leaving today. Unity was designed to help the integrator-cum-reseller navigate the perilous economic situation in the UK during 2012 including freezing bonuses and pay, reforming …
Paul Kunert, 27 Jul 2012
IBM quarterly storage revenues

Clouds gathering above Big Blue's storage empire

The Big Blue IT colossus' storage revenues have carried on declining, with only FlashSystems showing growth, and stellar growth at that. Within the Systems and Technology segment of IBM's second quarter 2014 results, revenues from System Storage decreased 12 per cent - although flash storage grew more than 100 per cent. This is …
Chris Mellor, 21 Jul 2014
IT Crowd. Source: Channel 4 / 2entertain

Sophos to offshore American support operations

Sophos plans to offshore support operations from the US to Canada and the Philippines as part of a wide-ranging restructuring of its support operations. The plans were outlined in an internal email to staff from Mary Winfield, SVP Global Support, leaked to El Reg by an anonymous tipster. "Another year, another round of layoffs …
John Leyden, 20 Oct 2014

Goodbye, Mr Dong: Samsung Galaxy S5 boss disappears through trapdoor

Samsung has parted ways with Chang Dong-hoon, the head of its mobile design team. The doomed exec offered to step down last week and will be replaced by Lee Min-hyouk, Reuters reports. The move follows criticism that the company's flagship Galaxy S5 is not sufficiently innovative to stir the mobile market. Less-than-stellar S5 …
Simon Sharwood, 08 May 2014
Dogs

Server-storage halfblood newbie Nutanix: We're taking on big dog VCE

It’s not the size of the dog in the fight that matters, it’s the size of the fight in the dog - which brings us to converged server/storage system vendor rivals Nutanix and VCE. VCE is a bulging giant backed by Cisco, EMC and VMware, with annual revenues running at more than $1bn and more than 1,750 systems sold to more than 800 …
Chris Mellor, 06 Jun 2014
For Sale sign detail

BT profits from services

BT almost doubled profits in the last quarter of 2010, even though total turnover was slightly down. In the three months ended 31 December 2010 the telco made revenues of £5.038bn, down three per cent. But profit before tax was up 30 per cent to £531m. BT added 188,000 DSL customers, a 53 per cent market share. Global Services …
John Oates, 03 Feb 2011
The Register breaking news

BT profits hit by Global Services

BT saw its profits for the first quarter ended 30 June 2009 hit by continued poor performance at its Global Services division. Group revenues grew by one per cent to £5.24bn, although this was actually a three per cent fall when currency movements are factored in. EBITDA was £1.3bn and profit before tax was £272m, compared to £ …
John Oates, 30 Jul 2009
channel

BT shares tumble on £340m Global Services bill

Investors again rushed to dump BT stock this morning after the group warned its Global Services division would trammel overall financial performance this quarter. At time of writing BT shares are down more than 13 per cent, at 106.6p. In the three months to December 31 2008, outsourcing unit Global Services was hit by a one-off …
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BT Global Services' own Clouseau bags massive bonus

The man who piloted BT's Global Services division into a cliff and ensured the wider group made losses that prompted thousands of job cuts trousered £2.85m for his efforts, investors were told today. Francois Barrault last year received a £1.6m termination package, along with hundreds of thousands for school fees, housing and …

FireEye buys outfit that lifted the lid on Chinese cyber-espionage

Threat prevention firm FireEye has acquired privately held net security firm Mandiant. The cash and shares deal, announced Monday, is valued at around $1bn. Mandiant is best known for its landmark study into the Chinese APT1 hacking crew last year, which exposed the organisation's tactics and evidence of its links to the Chinese …
John Leyden, 03 Jan 2014
BT

BT hires ex-C&W boss to run Global Services (UK)

BT has appointed Royston Hoggarth, the former CEO of C&W's UK operations, to run the UK side of its Global Services division. He replaces Tim Smart who is off to King's College Hospital (National Health Service) Foundation Trust, Dow Jones newswire reports. Hoggarth will be running running a bloody big business - the UK …
Team Register, 12 Aug 2008
BT Openreach van outside Comedy Pub

BT consumer biz saves day: Grr, if it weren't for that meddling Ofcom

Former state-owned telco monopoly BT reported top line declines across the majority of operations for the opening three months of its new financial year with only the consumer biz - fuelled by broadband demand - bucking the trend. Sales for Q1 ended June were two per cent adrift of revenues in the same period a year ago at £638m …
Paul Kunert, 31 Jul 2014
management management4

Former BT and IBM GS president rocks up at Logicalis

Logicalis Group has brought in former Logica and BT exec Gary Bullard as CEO to replace outgoing boss Ian Cooke, who is set to retire from the role and become the firm's non-exec chairman. The network integrator will usher in the new big cheese from next month as "CEO designate" but Cooke does not leave until 1 March. The head …
Paul Kunert, 14 Nov 2013
hands waving dollar bills in the air

BT Global Services boss falls on sword

BT issued a surprise profit warning this morning and saw its share price tumble by almost a fifth as a result. The telco announces results for the third quarter on 13 November. But it told the Stock Exchange this morning that although revenues had grown in line with expectations, profits have missed targets, especially in BT …
John Oates, 31 Oct 2008
management regulation8

Logicalis CEO Bullard heads for exit after less than 60 days

It was a short-lived reign at the top of Logicalis for CEO Garry Bullard, who has cut and run after less than two months in charge, The Channel can reveal. The man arrived in December armed with a CV positively dripping in high-profile industry roles – including Logica UK CEO, IBM Global Services GM and president of BT Global …
Paul Kunert, 27 Jan 2014
globalisation

EDS man joins BT Services

Jeff Kelly, formerly of EDS, is taking on the challenge of sorting out BT's Global Services division. Kelly most recently ran EDS's services businesses in North America, he's a US citizen and has had a 25-year career with the firm. Kelly replaces Hanif Lalani a 26-year BT veteran. Lalani, an OBE, is a former CEO of BT Northern …
John Oates, 08 Jan 2010

HP UK boss sent down ... under (yes, he's going to Australia)

Centuries after some of Britain's less-law-abiding sorts started settling in Australia, the good folk down under are ready to welcome another Pom to their ranks. HP UK and Ireland boss Nick Wilson is set to emigrate. Staff were today told that Wilson is leaving for pastures new and from 1 November will be HP's general manager of …
Paul Kunert, 16 Sep 2013

Botched SAP billing system helps Npower reach No 1 on gripes list

Failure to fix problems with an SAP-based customer billing system has seen UK energy giant Npower earn the most complaints for a power supplier during 2013. One in every 326 customers lodged a complaint against Npower, putting it top of a UK energy supplier league table released today by Citizens Advice and Citizens Advice …
Gavin Clarke, 13 May 2014
management management3

Juniper Networks UK bigwig hotfoots it to Alternative Networks

Juniper UK and Ireland boss Mark Quartermaine is hot-footing it to one of the firm's biggest channel partners, Alternative Networks, where he will be COO from next month. The former IBM, C&W, BT Global Services and Azzurri exec initially joined LSE-listed Alternative as a non-exec director in January last year but his …
Paul Kunert, 24 Apr 2014
cloud

Solix offers application euthanasia services

Applications come to their end of life and have to be retired along with their data; there's no point in backing up data from dead apps. Solix is a euthanasia expert for moribund applications. At a briefing in Santa Clara, we learned that the company was founded in 2002 by CEO Sai Gundavelli who came from Cisco. There are around …
Chris Mellor, 30 Jun 2011
Decaying red telephone boxes

Chucking cash at sport and broadband starts to pay off for BT

BT shares climbed three per cent this morning off the back of decent end-of-year results from the one-time national telco, which saw its sales growth outshine market predictions. But, despite being buoyed by its unexpected achievement of flat revenues of £18.3bn as well as a six per cent rise in adjusted pre-tax profit of £2.8bn …
Kelly Fiveash, 08 May 2014

Insight CEO: Everything that's cloudy is GOLD

A "sickness" at the core of the IT channel - an over reliance on back-end-loaded vendor rebates - threatens to render many tech suppliers irrelevant. But there is a cure, it is fluffy, white and called the cloud. Or so says Wolfgang Ebermann, the EMEA president at Insight, who after 23 years at Microsoft in various senior roles …
Paul Kunert, 09 Apr 2014
Wheat harvest

BT fattens up its sales thanks to hearty fibre+footy diet

BT's wholesale wing continued on its downward spiral during the one-time national telco's third quarter, with sales tumbling nine per cent to £589m from £645m a year earlier. The company's total revenue of £4.6bn for the three-month period ended 31 December 2013 saw modest growth of two per cent as some of BT's other business …
Kelly Fiveash, 31 Jan 2014
channel

BT's unified comm cloud goes global

British Telecom is eying world domination with the expansion of its hosted unified communications services under a new pact with Cisco Systems. BT will expand its cloud-based IP telephony service into the US, mainland Europe, the Middle East, and Africa in 2010, and into Asia Pacific the following year. Already available in the …
Austin Modine, 09 Dec 2009

Three-headed monster takes over IBM Global Services

IBM has appointed a trio of executives to head its massive Global Services business, following the departure of 30-year veteran and former head of IGS John Joyce. A three-executive team of Ginni Rometty, Mike Daniels and Bob Moffatt will report directly to IBM chief executive Sam Palmisano, the company said on Tuesday. Rometty …
Gavin Clarke, 19 Jul 2005
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BT to flog Microsoft cloud, unified comms services

BT has agreed to punt Microsoft’s online services to its business customers. The UK telecoms giant confirmed it had inked a deal with Redmond today. Financial details of the agreement were kept secret. BT said it would resell Microsoft’s Dedicated Business Productivity Online Suite to its corporate clients. The company plans …
Kelly Fiveash, 20 Jul 2009
The Register breaking news

IBM adds platform services to SmartCloud

System vendors have two choices: start their own clouds using their own iron or lose control of customers to someone who does. And they also have to give customers a chance to build similar private clouds based on their wares. IBM, like Dell, Oracle, and soon Hewlett-Packard when it announces its cloud, has decided to build its …

What's big, rich and goes down on you in every department? BT

BT admitted this morning that fiscal 2013 was a year of declining sales across every division, although profits were given a slight uplift due to cost cutting. The national telco told City slickers it closed its fourth quarter, ended 31 March 2013, on a low: revenue dipped two per cent on the same period a year ago to £4.78bn, …
Paul Kunert, 10 May 2013

Fed watchdogs sniff around IBM's cloud revenue reporting

IBM filed its quarterly 10-Q report with the US Securities and Exchange Commission Wednesday morning, and buried in that lengthy document is a note that the Securities and Exchange Commission (SEC) has raised an eyebrow over the way IBM recognizes its revenues for cloud computing. There is not a whole lot of detail about exactly …
IBM's System zEC12 mainframe

Sales at IBM decline 3.3 per cent in Q2, profits hit by layoffs

IBM chairman and CEO Ginni Rometty needs the company to turn in much better quarters for the remainder of 2103 than Big Blue did in the first quarter, when it missed its numbers by more than $400m. In the second quarter, IBM did a little better in its systems and services segments and the core business faired alright if you …

Big Blue blows big green in SoftLayer public cloud gobble

So much for that whole strategy that cloud biz SoftLayer came up with (of building its own cloud controller and basing its server fleet entirely on Super Micro iron): because Big Blue bought SoftLayer today for an undisclosed sum. Rumors were going around back in March that both IBM and EMC were sniffing around SoftLayer - a …
BT Openreach van

BT's new boss reports flat sales and pre-tax profit tumble

BT's freshly installed chief executive Gavin Patterson told the City today that revenue had edged up to £4.49bn, while profit before tax fell 10 per cent to £499m during the company's second quarter. In a cautious-sounding statement, Patterson said that the three months ended 30 September had produced "good results" for BT. He …
Kelly Fiveash, 31 Oct 2013
distribution_channel

EMC hands disties licence to assemble VSPEX

EMC is opening up integration services to disties of the VSPEX line-up and plans to have training and accreditation sorted by next month. European distie Magirus got a six week head start on other EMC wholesalers in the region, Arrow ECS and Avnet but EMC expects both of them to clamber on board too. VSPEX is a converged …
Paul Kunert, 15 Aug 2012
Huawei P1

European networks giants have adjusted to life with Huawei at last

The wireless infrastructure vendors were uncharacteristically upbeat in their second quarter results announcements. The impact of Huawei and ZTE has overshadowed them for so long that it seemed like a permanent fixture, but to a great extent, the western suppliers, and their shareholders, have now adjusted to the reality of …
Wireless Watch, 04 Aug 2014
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IBM outsources UK desktop support operation lock+stock to Phoenix

IBM is the Global Services Provider (GSP) that is outsourcing desktop support to Phoenix IT Group, The Channel can reveal. Yesterday Phoenix confirmed it has penned a five-year £40m contract with an unnamed GSP to provide desk-side services for the firm's employees as well as its customers. Around 180 IBM staffers are to be …
Paul Kunert, 28 Nov 2012
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Phoenix IT Group signs £40m desktop support win

Phoenix IT Group has inked a five-year £40m desktop support deal with an unnamed customer, the troubled firm revealed today. This is the sort of news investors will cheer after a challenging year in which the Northampton-based firm axed staff, watched its profits collapse, unearthed serious accounting errors, and accepted its …
Paul Kunert, 26 Nov 2012
The Register breaking news

IBM beefs up security in global services

Last week IBM announced that it was acquiring US-based Internet Security Systems (ISS) for $1.3bn. ISS's specialty has been the proactive security for the enterprise through automation and focusing on vulnerabilities in the ever-evolving IT infrastructure. IBM believes the acquisition, its largest since it acquired PWC, will …
Joyce Becknell, 30 Aug 2006

IBM and Cisco send Global alliance worldwide

IBM and Cisco are expanding their Global Services Alliance, er globally. The firms have a wide-ranging alliance that spans support, maintenance, industry solutions, and server and storage products. The companies have been working together on services in the US for three years. The Maintenance Services tie-up for IBM and Cisco' …
Joe Fay, 12 Mar 2007
channel

Channel wild-child Cisco vows to be more predictable partner

Cisco is trying to fire up resellers' engines by doing what it does best: launching a bunch of channel programmes. The networking lynchpin will consolidate 47 services programmes into one global scheme and introduce a compensation model based on a "discount plus pay-for-performance rebate". Nick Earle, senior veep for worldwide …
Paul Kunert, 18 Apr 2012
channel

Dell replaces execs in global reorg

Two high-level Dell execs are leaving the PC maker as part of a Meltdown-battling global reorganization. Mike Cannon, Dell's president of global operations, will retire as of January 31; chief marketing officer Mike Jarvis will depart sometime during the current fiscal quarter - which also retires on January 31. According to a …
Cade Metz, 31 Dec 2008
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Plunging BT sales hit every branch of the biz on way down

BT reported to the City this morning a total revenue fall of 6 per cent for the national telco's final three months of 2012. It said sales, excluding specific items relating to "regulatory decisions" on historic Ethernet pricing, hit £4.5bn during the period, down from £4.77bn a year earlier. Adjusted pre-tax profit climbed 7 …
Kelly Fiveash, 01 Feb 2013

IT shops boycott Bangalore strike

India's IT capital, Bangalore, ground to a halt on Saturday after protests over the allocation of water. The reason for the protests is a decision that one Indian State, Karnataka, must allocate water from the Kaveri river to another State, Tamil Nadu. Karanatakans think that's a bad idea as the State has a water shortage. The …
Simon Sharwood, 08 Oct 2012