Articles about Global Services


BT Global Services UK pres put out to special project pastures

BT Global Services UK president Emer Timmons has left her post to become president of special projects strategic deals, El Chan can reveal. Timmons was made head of the multi-billion pound operation in 2010 and oversaw management of Brit clients including Unilever, Royal Mail and Rolls Royce, as well as handling system …
Paul Kunert, 14 Jul 2015
Two mobiles man

BT fattens flabby Global Services biz to puff and huff way to £32bn

Falling sales at BT's global services division has forced the company to make a bold shift in its strategy in that part of the business by expanding its investments abroad. The telecoms giant said today that it planned to "accelerate growth" in Asia Pacific, the Middle East and Africa. It's one of Gavin Patterson's first big …
Kelly Fiveash, 28 Nov 2013

Insight cloud guru snubs global job, walks over to Brit upstart

Ash Patel, the man who helped Insight Enterprises shape and lead its cloud strategy in Europe, has not only turned down a global services role at the firm but is now hot-footing it to rival Microsoft house Cobweb Solutions. Patel led UK cloud biz development from 2011 and was made EMEA head of the fluffy white stuff two years …
Paul Kunert, 04 Feb 2015

Dimension Data tables bid to swallow global services biz NextiraOne

NTT-owned Dimension Data has tabled a bid for comms and networking reseller NextiraOne in a deal that is currently awaiting approval by the European Commission's Merger & Acquisitions office. A spokeswoman at South Africa network integrator Di Data confirmed that it had "made an offer" but was unable to make any further …
Paul Kunert, 02 Dec 2013

Westcon Group consumes sister biz Intact Integrated Services

Datatec-owned enterprise distie Westcon Group (WG) is to swallow sister company Intact Integrated Services to beef up margins by selling project, support and managed services, primarily on Cisco kit. The move is part of a wider play to consolidate all services operations under a single roof, and highlights efforts by WG to give …
Paul Kunert, 24 Apr 2014
The Incredible Shrinking Man

What's dying on the vine and rhymes with IBM?

It was business as usual for IBM in the second quarter of its fiscal 2015 – which in Big Blue's case means it once again posted revenues that were lower than the same period a year ago. It was the thirteenth quarter in a row of which that could be said. Of course, to hear CEO Ginny Rometti tell it, it's still all part and …
Neil McAllister, 20 Jul 2015
management management4

Logicalis: hello world, meet our new CEO

Logicalis has quietly slipped president and chief of operations Mark Rogers into the CEO chair in the hope that he’ll work out better than his predecessor. The long serving exec has actually been acting top dog since spring ’14 but the integrator only confirmed late last week that he’ll be officially sworn in as chief exec from …
Paul Kunert, 24 Feb 2015

We told you so! Daisy Group slurps up Damovo UK

Daisy Group has confirmed what our readers already knew – it has wolfed down unified comms specialist Damovo UK in its first deal since going private again less than a fortnight ago. West Sussex-based Microsoft and Cisco Gold badge holder Damovo is the former enterprise sales and services division of Ericsson. “With strong …
Paul Kunert, 02 Feb 2015
IBM logo

IBM services chief and CEO contender Daniels retires

Mike Daniels, a career IBMer who has been running all or most of Big Blue's Global Services behemoth for the past several years, has said uncle and will be leaving the company. IBM's current CEO, Ginni Rometty, beat Daniels and other graybeards for the top job in October 2011 and rearranged management appointments last year …
Telstra phone booth by Ed Dunens from Flickr

Telstra operates at least four clouds, says you use too many clouds

The Reg ignores the bulk of corporate “research” because it's nearly always an attempt to make a business look credible rather than a sincere effort at discovering something new. But we're making an exception in the case of new Telstra Global Services research titled “Customer-centric cloud: Hype or Hybrid?” and available here …
Simon Sharwood, 11 Mar 2015

Violin playing marketing Love songs with new CMO

All-flash array maker Violin has finally got over chief marketeer Eric Herzog's abrupt departure on the eve of a massive product announcement, and has appointed a new CMO, Amy Love. According to her LinkedIn entry, she comes to Violin via BizEthos, with a spell at NetApp prior to that, joining in May 2011. At NetApp she was VP …
Chris Mellor, 24 Apr 2015
IBM Flex Chassis, front view

IBM taps ex-Lenovo and services exec to run PureSystems server biz

Several weeks ago, El Reg told you that Andy Monshaw, the long-time head of IBM's Storage Systems Division and more recently the general manager of the PureSystems modular systems business, had left Big Blue. Due to the Independence Day holiday in the United States, IBM was unable to confirm Monshaw's departure, but late last …
Clip Art cartoon of smiling sun

Ericsson buys Sunrise Technology

Ericsson, which has just laid off 2,200 people Sweden and which plans more cost cutting around the world has already started spending the savings by buying the IT business services part of Chinese outfit Sunrise Technology. The transaction means Ericsson will take on 1,000 employees at the Guangzhou-based IT services provider, …
Simon Rockman, 17 Mar 2015
IBM PC 5150

IBM bags multi-billion dollar outsourcing deal with ABN AMRO

IBM has bagged a multi-billion dollar 10-year deal with Dutch bank ABN AMRO, the second major European outsourcing win for the company in the last month. The deal is likely to bring cheer to Big Blue, following its recent "disappointing" third-quarter results. The deal includes a private IBM cloud, mobile computing, managed …
Kat Hall, 01 Dec 2014

Look who's SAP happy: HDS eyes up French techies at Oxya for lunch

Hitachi Data Systems intends to acquire Oxya, a SAP technical services and hosting outfit. Oxya, founded in 1998, is an international business headquartered in Paris, France, and has operations in Belgium, China, the UK and the US. It offers technical SAP services, hosting and outsourcing, and has had a relationship with HDS …
Chris Mellor, 12 Feb 2015

Capita IT Services second-in-command Hewitt leaves today

Capita IT Services has told its workforce that operations director Russ Hewitt – the man in charge of the Unity cost cutting and change programme – is leaving today. Unity was designed to help the integrator-cum-reseller navigate the perilous economic situation in the UK during 2012 including freezing bonuses and pay, reforming …
Paul Kunert, 27 Jul 2012

Verizon stakes claim as global cloud mobiliser

Armed with an expensive war chest of high end acquisitions in cloud and telematics assets, Verizon is re-positioning itself as “one of the handful” of global players that will survive in the enterprise sector. “Not every species or company makes it to the next era,” said Verizon Enterprise Solutions chief marketing officer John …
The Register breaking news

BT profits hit by Global Services

BT saw its profits for the first quarter ended 30 June 2009 hit by continued poor performance at its Global Services division. Group revenues grew by one per cent to £5.24bn, although this was actually a three per cent fall when currency movements are factored in. EBITDA was £1.3bn and profit before tax was £272m, compared to £ …
John Oates, 30 Jul 2009

BT shares tumble on £340m Global Services bill

Investors again rushed to dump BT stock this morning after the group warned its Global Services division would trammel overall financial performance this quarter. At time of writing BT shares are down more than 13 per cent, at 106.6p. In the three months to December 31 2008, outsourcing unit Global Services was hit by a one-off …

Official: BT wins £420m Wales PSN gig... just as we said it would

The Welsh government has finally coughed to what El Chan readers have known for months, that BT dislodged incumbent Logicalis from the next Public Sector Network (PSN) contract valued at roughly £420m over seven years. The gig to provide the public sector in Wales with broadband and other IP services was actually awarded to the …
Paul Kunert, 08 Oct 2014
management strategy2

Insight Enterprises grabs Trustwave EMEA marketing director

Insight Enterprises has raided Trustwave's reservation and made off with EMEA marketing director Jill Murray, El Chan can reveal. She is not a direct replacement for Ashley Gatehouse, who ran Insight's marketing activities across mainland Europe and the UK until last year, as her remit will cover only Blighty. Sources told us …
Paul Kunert, 14 May 2014

BT Global Services' own Clouseau bags massive bonus

The man who piloted BT's Global Services division into a cliff and ensured the wider group made losses that prompted thousands of job cuts trousered £2.85m for his efforts, investors were told today. Francois Barrault last year received a £1.6m termination package, along with hundreds of thousands for school fees, housing and …
For Sale sign detail

BT profits from services

BT almost doubled profits in the last quarter of 2010, even though total turnover was slightly down. In the three months ended 31 December 2010 the telco made revenues of £5.038bn, down three per cent. But profit before tax was up 30 per cent to £531m. BT added 188,000 DSL customers, a 53 per cent market share. Global Services …
John Oates, 03 Feb 2011
BT Openreach van

'Tough' UK public sector blamed in BT sales hiccup

Sales dropped 2 per cent to £17.85bn for telco giant BT's full-year results announced today, while profits increased 12 per cent to £3.17bn compared with the previous year. The company primarily blamed its drop in sales on the foreign exchange market, while attributing the profit boost to an efficiency and cost-cutting programme …
Kat Hall, 07 May 2015

Mobe-hungry BT's sales slip over Xmas amid EE buyout silence

Sales at one-time state telco monopoly BT fell by three per cent to £4.48bn in its third quarter, the company announced today. The decline, as compared to last year's Q3 revenues, reflects a "modest" decline in BT's business revenue with more customers moving to data and VoIP services, it said. The company also blamed foreign …
Kat Hall, 30 Jan 2015
IBM quarterly storage revenues

Clouds gathering above Big Blue's storage empire

The Big Blue IT colossus' storage revenues have carried on declining, with only FlashSystems showing growth, and stellar growth at that. Within the Systems and Technology segment of IBM's second quarter 2014 results, revenues from System Storage decreased 12 per cent - although flash storage grew more than 100 per cent. This is …
Chris Mellor, 21 Jul 2014

BT hires ex-C&W boss to run Global Services (UK)

BT has appointed Royston Hoggarth, the former CEO of C&W's UK operations, to run the UK side of its Global Services division. He replaces Tim Smart who is off to King's College Hospital (National Health Service) Foundation Trust, Dow Jones newswire reports. Hoggarth will be running running a bloody big business - the UK …
Team Register, 12 Aug 2008
BT Openreach at work

Never mind falling revenues, BT watchers, look at the footy offering

BT had a mixed quarter, buoyed up mainly by TV subscriptions - and it has taken its results announcement as an opportunity to shore up its broadband position. Revenue to for the first quarter of financial year 2016, ending June 30th, at £4.28bn, down two per cent overall. There was a six per cent drop in revenue from Global …
Simon Rockman, 30 Jul 2015
Woman packs up contents of desk. Image via shutterstock

IBM: No compulsory redundancies in Systems Middleware

IBM has confirmed that enough workers in the UK Systems Middleware division have volunteered to leave with a redundancy cheque, so compulsory lay-offs will not be required. The plan to cut 10 per cent of the 736-strong business unit was put into action in February, when workers entered into consultation with Big Blue and formed …
Paul Kunert, 01 Apr 2015
hands waving dollar bills in the air

BT Global Services boss falls on sword

BT issued a surprise profit warning this morning and saw its share price tumble by almost a fifth as a result. The telco announces results for the third quarter on 13 November. But it told the Stock Exchange this morning that although revenues had grown in line with expectations, profits have missed targets, especially in BT …
John Oates, 31 Oct 2008

Goodbye, Mr Dong: Samsung Galaxy S5 boss disappears through trapdoor

Samsung has parted ways with Chang Dong-hoon, the head of its mobile design team. The doomed exec offered to step down last week and will be replaced by Lee Min-hyouk, Reuters reports. The move follows criticism that the company's flagship Galaxy S5 is not sufficiently innovative to stir the mobile market. Less-than-stellar S5 …
Simon Sharwood, 08 May 2014
IT Crowd. Source: Channel 4 / 2entertain

Sophos to offshore American support operations

Exclusive Sophos plans to offshore support operations from the US to Canada and the Philippines as part of a wide-ranging restructuring of its support operations. The plans were outlined in an internal email to staff from Mary Winfield, SVP Global Support, leaked to El Reg by an anonymous tipster. "Another year, another round of layoffs …
John Leyden, 20 Oct 2014

EDS man joins BT Services

Jeff Kelly, formerly of EDS, is taking on the challenge of sorting out BT's Global Services division. Kelly most recently ran EDS's services businesses in North America, he's a US citizen and has had a 25-year career with the firm. Kelly replaces Hanif Lalani a 26-year BT veteran. Lalani, an OBE, is a former CEO of BT Northern …
John Oates, 08 Jan 2010

Server-storage halfblood newbie Nutanix: We're taking on big dog VCE

It’s not the size of the dog in the fight that matters, it’s the size of the fight in the dog - which brings us to converged server/storage system vendor rivals Nutanix and VCE. VCE is a bulging giant backed by Cisco, EMC and VMware, with annual revenues running at more than $1bn and more than 1,750 systems sold to more than 800 …
Chris Mellor, 06 Jun 2014

FireEye buys outfit that lifted the lid on Chinese cyber-espionage

Threat prevention firm FireEye has acquired privately held net security firm Mandiant. The cash and shares deal, announced Monday, is valued at around $1bn. Mandiant is best known for its landmark study into the Chinese APT1 hacking crew last year, which exposed the organisation's tactics and evidence of its links to the Chinese …
John Leyden, 03 Jan 2014

Three-headed monster takes over IBM Global Services

IBM has appointed a trio of executives to head its massive Global Services business, following the departure of 30-year veteran and former head of IGS John Joyce. A three-executive team of Ginni Rometty, Mike Daniels and Bob Moffatt will report directly to IBM chief executive Sam Palmisano, the company said on Tuesday. Rometty …
Gavin Clarke, 19 Jul 2005
top of the bt tower

BT: Consumers and cost cutting save the day

Cost cutting and 88,000 new broadband punters helped BT bank more profits in calendar Q3, although revenues went in the opposite direction as all divisions outside of the consumer wing reported declining fortunes. The former comms state monopoly turned over £4.38bn of sales in the quarter ended September, down two per cent year- …
Paul Kunert, 30 Oct 2014

Boring old Brocade just sits there making money. Damn them

Brocade's second quarter fiscal 2015 revenue was $547m, up two per cent year-on-year and down five per cent sequentially, as is Brocade's seasonal pattern. Net income was $77m, monstrously better than the $14m loss it announced a year ago. That loss was due, Brocade says, to a non-cash goodwill impairment charge from the …
Chris Mellor, 22 May 2015
management management4

Former BT and IBM GS president rocks up at Logicalis

Logicalis Group has brought in former Logica and BT exec Gary Bullard as CEO to replace outgoing boss Ian Cooke, who is set to retire from the role and become the firm's non-exec chairman. The network integrator will usher in the new big cheese from next month as "CEO designate" but Cooke does not leave until 1 March. The head …
Paul Kunert, 14 Nov 2013

Solix offers application euthanasia services

Applications come to their end of life and have to be retired along with their data; there's no point in backing up data from dead apps. Solix is a euthanasia expert for moribund applications. At a briefing in Santa Clara, we learned that the company was founded in 2002 by CEO Sai Gundavelli who came from Cisco. There are around …
Chris Mellor, 30 Jun 2011

BT's unified comm cloud goes global

British Telecom is eying world domination with the expansion of its hosted unified communications services under a new pact with Cisco Systems. BT will expand its cloud-based IP telephony service into the US, mainland Europe, the Middle East, and Africa in 2010, and into Asia Pacific the following year. Already available in the …
Austin Modine, 09 Dec 2009
BT Openreach van outside Comedy Pub

BT consumer biz saves day: Grr, if it weren't for that meddling Ofcom

Former state-owned telco monopoly BT reported top line declines across the majority of operations for the opening three months of its new financial year with only the consumer biz - fuelled by broadband demand - bucking the trend. Sales for Q1 ended June were two per cent adrift of revenues in the same period a year ago at £638m …
Paul Kunert, 31 Jul 2014
management regulation8

Logicalis CEO Bullard heads for exit after less than 60 days

It was a short-lived reign at the top of Logicalis for CEO Garry Bullard, who has cut and run after less than two months in charge, The Channel can reveal. The man arrived in December armed with a CV positively dripping in high-profile industry roles – including Logica UK CEO, IBM Global Services GM and president of BT Global …
Paul Kunert, 27 Jan 2014

HP UK boss sent down ... under (yes, he's going to Australia)

Centuries after some of Britain's less-law-abiding sorts started settling in Australia, the good folk down under are ready to welcome another Pom to their ranks. HP UK and Ireland boss Nick Wilson is set to emigrate. Staff were today told that Wilson is leaving for pastures new and from 1 November will be HP's general manager of …
Paul Kunert, 16 Sep 2013

BT to flog Microsoft cloud, unified comms services

BT has agreed to punt Microsoft’s online services to its business customers. The UK telecoms giant confirmed it had inked a deal with Redmond today. Financial details of the agreement were kept secret. BT said it would resell Microsoft’s Dedicated Business Productivity Online Suite to its corporate clients. The company plans …
Kelly Fiveash, 20 Jul 2009
The Register breaking news

IBM beefs up security in global services

Comment Last week IBM announced that it was acquiring US-based Internet Security Systems (ISS) for $1.3bn. ISS's specialty has been the proactive security for the enterprise through automation and focusing on vulnerabilities in the ever-evolving IT infrastructure. IBM believes the acquisition, its largest since it acquired PWC, will …
Joyce Becknell, 30 Aug 2006

Botched SAP billing system helps Npower reach No 1 on gripes list

Failure to fix problems with an SAP-based customer billing system has seen UK energy giant Npower earn the most complaints for a power supplier during 2013. One in every 326 customers lodged a complaint against Npower, putting it top of a UK energy supplier league table released today by Citizens Advice and Citizens Advice …
Gavin Clarke, 13 May 2014

IBM and Cisco send Global alliance worldwide

IBM and Cisco are expanding their Global Services Alliance, er globally. The firms have a wide-ranging alliance that spans support, maintenance, industry solutions, and server and storage products. The companies have been working together on services in the US for three years. The Maintenance Services tie-up for IBM and Cisco' …
Joe Fay, 12 Mar 2007
management management3

Juniper Networks UK bigwig hotfoots it to Alternative Networks

Juniper UK and Ireland boss Mark Quartermaine is hot-footing it to one of the firm's biggest channel partners, Alternative Networks, where he will be COO from next month. The former IBM, C&W, BT Global Services and Azzurri exec initially joined LSE-listed Alternative as a non-exec director in January last year but his …
Paul Kunert, 24 Apr 2014
The Register breaking news

IBM Global Services lays off 1,000

IBM's Global Services group is laying off 1,000 people who don't have the necessary skills to develop its business. Despite the involuntary redundancies, IBM will continue to hire people and a spokesman for the firm told the Wall Street Journal that the layoffs are no indication of the current health of its business. Last year …
John Leyden, 03 Jul 2001