Articles about Crm

big droplets falling from rain cloud

Salesforce, HP pit newly grown 'Superpods' against Amazon jungle

Salesforce is partnering with Hewlett-Packard in a huge strategic nudge to make Marc Benioff’s cloud company more like Amazon. Salesforce today announced it is giving customers the option of taking out dedicated instances on its vaunted multi-tenant cloud. This marks the first time the customer relationship management (CRM) and …
Gavin Clarke, 19 Nov 2013
Artist's impression of thunder-thighs kicking a lesser dinosaur into touch. Pic: UCL

Larry Ellison: Who's the DINOSAUR NOW, cloudy rivals?

There’s more to cloud than putting an ad on the back of The Economist, as a relatively contrite Larry Ellison and Oracle tried to demonstrate this week. His PR people rattled out the product news at Oracle’s OpenWorld conference in San Francisco, California, like he, or they, were trying to prove something. What could it be? “ …
Gavin Clarke, 02 Oct 2014

Class war! Wikipedia's workers revolt again

Wikipedia's workers are in uproar again, this time about the cash-rich Wikimedia Foundation giving itself "superpowers" to override community decisions. As a consequence of the ruckus, the head of engineering at the Foundation has had his community admin account suspended for a month on the German Wikipedia. It's another …
Andrew Orlowski, 18 Aug 2014

Dell gambles solid server sales for NetSuite's riches

The world’s number two-server maker is gambling its core business on cloud sales and services in a deal with NetSuite. Dell has become a global reseller of the latter’s hosted enterprise resource planning (ERP) software suite and will also implement NetSuite for customers. The deal will see sales people from the recently …
Gavin Clarke, 27 Feb 2014
fingers pointing at man

Microsoft: OK, Office 365 sellers – you can be customers' 'first contact'

WPC Microsoft has relinquished more control over the way third-party suppliers can manage Office 365 and Windows InTune punters, finally making the channel the "first point of contact" for customers. It is now three years since the online productivity suite hit the streets. It took two years until Microsoft would allow third-party …
Paul Kunert, 16 Jul 2014
closed_sign shut down under collapsed liquidation

'Planned maintenance' CRIPPLES nearly HALF of all Salesforce instances in Europe, US

Botched network maintenance has been blamed for a huge crash at Saleforce’s data centres, taking out customers’ CRM and data services across the US and Europe. Seven of Salesforce’s 17 North American instances and two out of four in EMEA went down. Servers started dropping out just before 2am UTC on 15 November, with outages …
Gavin Clarke, 15 Nov 2013

Burnt out on patches this month? Oracle's got 104 MORE fixes for you

Oracle has released a hefty load of security updates that address a total of 104 different vulnerabilities across its product lines. The database giant said its latest Critical Patch Update includes fixes for its middleware and database platforms, as well as the Hyperion, Siebel, and PeopleSoft platforms and a number of former …
Shaun Nichols, 16 Apr 2014
Satya Nadella

Microsoft: Cloud-o-bile still only small slice of softening revenue pie

Microsoft reported revenues that beat estimates for Q1 of fiscal 2015, boosted by strong growth in cloud and mobility. But its solid-looking numbers belied ongoing softness in its traditional core markets. Total revenues for the three months ending on September 30 were $23.20bn, a 25 per cent year-on-year increase but flat from …
Neil McAllister, 23 Oct 2014
homeless man with sign

Sage CRM goes online

Sage is launching a pay-as-you-go version of its CRM software available through a website. A hosted version of Sage CRM Mid Market Edition - called Sagecrm.com - is available from £50 per user per month. Smaller businesses can use the service through the website to start with and move to an on-site version if their needs …
John Oates, 26 Oct 2005

Enterprise adolescent: Salesforce.com's struggles at 15

It’s no way to celebrate a milestone birthday. Salesforce.com may claim to help 100,000 companies understand their businesses and make money, but in the week Salesforce turned 15, it emerged that the firm needs to get its own house in order. Chief financial officer Graham Smith revealed in a correspondence with the US Securities …

Chin up, tech world. Gartner says it'll be OK

The good news for anyone selling tech to pay the bills is that market demand is bouncing back, although retailers in particular will need to run faster to stand still as customers opt for cheaper devices. In its latest Worldwide Spending Forecast, crystal ball gazers at Gartner reckon some $3.77 trillion will be splashed by …
Paul Kunert, 02 Apr 2014
Ada Lovelace, credit 2D Goggles

Ada Lovelace Day: Meet the 6 women who gave you the 'computer'

Ada Lovelace Day Ada Lovelace Day, 14 October, marks the achievements of women in the fields of science, technology, engineering and maths (STEM). Women have ascended to great heights in the technology sector – Ginni Rometty is chairperson, president and chief exec of IBM, Meg Whitman and Marissa Mayer are CEOs of Hewlett-Packard and Yahoo! …
Gavin Clarke, 14 Oct 2014

Tom Kelly: IT depts and channel partners FEAR the cloud

IT departments fear that the cloud will lessen their relevance in an organisation, while perceived complexities of selling the fluffy services from vendors has deterred some tech suppliers. This is the market prognosis from enterprise tech veteran Tom Kelly, a former UK boss at Logicalis UK, who has stepped into the chairman's …
Paul Kunert, 28 Feb 2014
Salesforce.com protest at Oracle OpenWorld

'I run my business from my phone' says Benioff as Salesforce shovels $93m into the furnace

Salesforce is in the fortunate business where it can simply raise its cloud-coated hand in the air and a fraction of the trillions of dollar bills being blown around the global economy will stick to it. At least, that was the message on the enterprise software-as-a-service company's first quarter earnings call for its fiscal …
Jack Clark, 20 May 2014
Source: Simply Smile Photography by Georgia Stephenson

Salesforce and Oracle bury hatchet in historic cloud partnership

Salesforce.com and Oracle are to integrate their clouds at application, platform and infrastructure levels, the companies announced today. Salesforce is standardising on Oracle Linux, Exadata hardware, the Oracle Database and Java Middleware. Oracle will integrate Salesforce.com with Oracle's Fusion HCM and Financial Cloud. And …
Drew Cullen, 25 Jun 2013
Violin_7700

Violin fiddlings revealed: Two new flashy boxen, but what's this chart?

Violin Memory is back on a level playing field with all other all-flash array suppliers. It's launching two new flash array systems with integrated data services through its Concerto operating system and Symphony management software upgrades. It's also adding 40Gbit Ethernet connectivity. The pitch is that Violin now has the …
Chris Mellor, 17 Feb 2015
cloud

SAP goes hostal with CRM

After taunting customers for months, SAP has finally dished out its take on CRM as an online, hosted service. The SAP CRM On-Demand Solution will go up against market darling salesforce.com and, now part of the borg, Siebel CRM OnDemand. SAP meant to push this service out the door months earlier and still hasn't delivered a …
Ashlee Vance, 03 Feb 2006
money trap conceptual illustration

Got a killer Microsoft or Oracle cloud deal? Start sweating

Analysis Feeling pressured? A sense you’re being rushed into something you’re not sure about? Or, perhaps, you have a nagging feeling about that free gift you accepted. That sensation is your IT supplier pushing you into their cloud. Oracle and Microsoft, two of the biggest names in corporate IT, have been left standing by the success of …
Gavin Clarke, 23 Mar 2015

Whoops, my cloud's just gone titsup. Now what?

“We apologise for the disruption. We have identified the cause and are working to restore the service as quickly as possible.” Attempting to log onto your cloud service and being faced with a message like that is guaranteed to strike fear into the heart of anybody that has trusted all or just part of their company's CRM, email …
Rachel Willcox, 06 Aug 2014
Marc Benioff

Salesforce slaps Amazon, Google with glove: 'I'm THE FIRST $1bn-quarter enterprise cloud biz'

Salesforce shares stumbled down 1.5 percent on Monday after the customer relationship management company reported third quarter revenues that narrowly beat analyst expectations. The company booked sales of $1.072bn, with a billion coming from its core businesses, and $72m from other assets such as platform-as-a-service cloud …
Jack Clark, 19 Nov 2013
cloud_accounting2

Strategy-flinging No 10 civil servant Stephen Kelly turns Sage CEO

A top government civil servant is trading control of the nation’s IT for leadership of Sage Group, the giant accounting software firm that turns over £1.32bn a year. Stephen Kelly is stepping down as UK government chief operating officer to become chief executive of the accounting software firm in November. Kelly will succeed …
Gavin Clarke, 06 Aug 2014

Tech industry IGNORES customers: 'It's a supplier-driven world'

Tech manufacturers and their third party suppliers have profiteered by ignoring the real demands of SME customers in the pursuit of extra margin, or so says the CEO at a print hardware and services biz. The, er, revelatory piece of info was announced by Steve Francis, boss at print solutions company Danwood. Francis was …
Paul Kunert, 11 Jul 2014
The Register breaking news

Salesforce rival SugarCRM scores $40m from Goldman Sachs

Salesforce's customer relationship management (CRM) software rival SugarCRM has landed a huge chunk of Wall Street money, in a possible move closer to an IPO. SugarCRM Wednesday said it’s taken a $40m equity investment from banker Goldman Sachs and named Goldman vice president Antoine Munfa as a board director. The amount is …
Gavin Clarke, 21 Aug 2013

SAP to make do with one CEO after two-headed hub halved

SAP, the world’s largest business software maker, is losing one of its two CEOs and leaving Bill McDermott to rule them all. The German giant said co-CEO Jim Hagemann Snabe will be shifting to the SAP supervisory board pending a shareholder election at next May's AGM. Snabe said in a statement on the news: “I have decided that …
Gavin Clarke, 22 Jul 2013

Beauty firm Avon sticks spike heel into $125m SAP-based sales project

Avon is writing off a massive SAP-based order management project following a failed pilot in Canada earlier this year. The cosmetics giant, famed for its door-to-door sales reps, is writing off development and future rollout of an order management system that has cost $125m and is based on SAP ERP and CRM applications with a …
Gavin Clarke, 17 Dec 2013
globalisation

Microsoft CRM RSS feeds on the books

Microsoft is introducing RSS to its fledgling customer relationship management (CRM) suite. The company is working on features that enable users of its Dynamics CRM to receive updated sales information through subscriber-based Really Simple Syndication (RSS) feeds. RSS is expected in the third edition of Microsoft's CRM software …
Gavin Clarke, 13 Sep 2005

Microsoft 'streamlines' ERP and CRM pricing

Microsoft is introducing per-user pricing for its business applications in an attempt to streamline licensing and reduce the cost of its CRM and ERP software. On Tuesday, the company announced three new pricing bundles for its Dynamics range of software under the Business Ready Licensing Plan, which it claimed will be simpler …
Gavin Clarke, 12 Jul 2006
Skype logo

Salesforce.com embeds Skype into CRM

As part of its sustained campaign to dominate the emerging world of on-demand applications, salesforce.com has announced a version of the Skype Internet-based telephone software to work with its Salesforce customer relationship management (CRM) package. The special version of Skype, developed by the German voice-over-IP …
Phil Manchester, 14 May 2007
Handshake

With $100m+ buyout deal, Klout is suddenly popular again

Klout, the startup that claims to be able to measure users' influence on social media sites, has just gained a whole lot more influence of its own – at least $100m worth. Re/Code reports that Klout has been acquired by "social customer experience" company Lithium Technologies in a cash-and-stock deal valued "in the low nine …
Neil McAllister, 11 Feb 2014
fingers pointing at man

More Carphone CRM goes online

Following on from last year's deal with the Opal Telecom division of Carphone Warehouse, online business management provider NetSuite has snaffled a bit more work from the UK telecoms company. Business Solutions, the business-to-business arm of the Carphone Warehouse, has opted for NetSuite's CRM+ to provide Sales Force …
Martin Banks, 11 Jul 2006

SAP CEOs are like Highlanders - there can be only one

Circumstance, it seems, has forced SAP to abandon its beloved dual-chief-executive model. Company co-CEO Bill McDermott will be flying solo in 10 months and a new co-CEO will not be named by the software giant following the resignation of current co-CEO Jim Hagemann Snabe, who has been selected for election to SAP's supervisory …
Gavin Clarke, 23 Jul 2013
The Register breaking news

Microsoft CRM goes global

Microsoft Business Solutions today released to manufacturing final code for its latest customer relationship management (CRM) software. Version 1.2 of Microsoft CRM offers sales, marketing and customer service modules and is commercially available in 47 geographies from January 2004. The previous release, Microsoft CRM 1.0, was …
Robert Jaques, 08 Dec 2003
Larry Ellison, photo by Oracle Corporate Communications

Oracle has swallowed BigMachines, but does Salesforce look queasy?

Oracle has scooped up a hosted CRM specialist and one-time Salesforce.com investment. Larry Ellison's database giant has bought BigMachines, a 13-year-old provider of hosted sales-to-order software that allows sales staff to create quotes, promotions and proposals using automated workflows. Financial terms of the deal were not …
Gavin Clarke, 24 Oct 2013
Barack Obama in the Oval Office

Salesforce CEO Benioff offers Obama 'free' Healthcare.gov web fix

Salesforce.com's chief Marc Benioff has offered to help Barack Obama fix his struggling online healthcare exchange for free. The hosted CRM executive is reported to have offered to re-build the entire HealthCare.gov web site and host it without charge for five years. The report didn't say where or how Benioff proposed to host …
Gavin Clarke, 06 Dec 2013
Man wrinkles his eyes in an expression of pain, annoyance or dsicomfort

CIOs, IT chiefs: ARRGH! What do you MEAN, HR just bought 400 iPads and didn't tell us

CIOs and IT bods are in the dark over tech budgets as lines of biz people sidestep them to deploy their own projects, according to a survey by the Corporate Executive Board. Some 165 firms with a tech spend of $29bn responded to the questions from CEB, an advisory firm, which estimates that up to 40 per cent more is unofficially …
Paul Kunert, 26 Nov 2013
Our hire car beside the Stuart Highway

IBM and SAP: Looks like we're STUCK forever on the cloud highway

Earnings from SAP and IBM – two giants in enterprise IT - proved that both companies are struggling to cope with the move to the cloud and show that success in hosted computing is receding for them. While it's true that the big growth for SAP was in its cloud-related business – up 66 per cent for the fourth quarter and 158 per …
Gavin Clarke, 24 Jan 2014

Oracle shoves IBM out of world's No 2 software seller spot – Gartner

Oracle sold more software than IBM last year for the first time ever, making Larry Ellison’s database giant second only to Microsoft, at least according to analyst Gartner. Oracle made $29.6bn during 2013, growing 3.4 per cent over the previous year and elevating it from world’s third largest to second-largest software vendor. …
Gavin Clarke, 01 Apr 2014
Oracle Termites

Oracle shares pummeled after giant reports glacial growth

Oracle's shares dropped sharply after the database giant reported results that – yet again – missed analysts' expectations. Ellison & Co. reported revenues of $11.32bn and an earnings-per-share (EPS) of $0.92 for its fourth financial quarter of 2014 on Thursday, missing analyst expectations of $11.48bn and an EPS of $0.95. …
Jack Clark, 19 Jun 2014
The Register breaking news

BT rolls out Siebel CRM on demand

BT is to be the first UK provider to offer Siebel Systems' CRM OnDemand as a hosted service for small and medium-sized firms. The service can be set up as a stand-alone installation or integrated with existing on-site deployments of Siebel's customer relatinoship management software. It is billed on a per licence per user per …
Robert Jaques, 07 Dec 2003
The Register breaking news

Sage rebadges CRM for smaller biz

Sage is releasing its mid-market CRM product created through the acquisition of ACCPAC earlier this year. The product, Sage CRM Mid-Market edition, was previously available in the UK as ACCPAC CRM. The software is available in a shrink-wrapped box from today but Sage is more excited about the hosted version which will be …
John Oates, 02 Nov 2004
Fruit and vegetables on display on the shelves of a supermarket

Big Data, empty bellies: How supermarkets tweak prices just for the sake of YOUR LOVE

As the Christmas trading figures emerged from the big-name supermarkets last month, the outcome of their price war was laid bare. Consumers benefited from falling food prices while limited-range discounters Aldi and Lidl enjoyed their fastest growth ever. However, this war has not been without its casualties. Morrisons …
Rachel Willcox, 05 Feb 2015

Report: Cloud could slash biz software energy use by 87%

If every US company would shift its core business-software applications from in-house equipment to the cloud, the amount of energy used by that software could be reduced by as much as 87 per cent, a new study claims. The study, which was published on Tuesday, was conducted by Lawrence Berkeley National Laboratory – a government …
Neil McAllister, 11 Jun 2013
The Register breaking news

MS CRM wins hearts, minds, wallets

David Batt, general manager of Microsoft CRM, said the CRM market is growing at between 10 and 15 per cent but Microsoft's CRM offering has grown more than 80 per cent a year in its first three years. Microsoft has found 3,500 customers and claims 62 per cent would be happy to be reference customers for the vendor. According to …
John Oates, 17 Nov 2004
The Register breaking news

CipherCloud lands in Oz

US encryption vendor CipherCloud, setup by ArcSight founding VP of engineering Pravin Kothari, is going live with an Australian office to provide professional services to local customers and give sales a kick along. The company positions itself as allowing companies to resolve the most common concern of moving to cloud computing …

Microsoft explains its new financial reporting structure – sort of

In a meeting with financial analysts on Thursday, Microsoft for the first time disclosed details of its new financial reporting structure, in light of the radical organizational restructuring that CEO Steve Ballmer announced in July. As we were told, gone are the classic five business groups units – Windows, Server and Tools, …
Neil McAllister, 20 Sep 2013
management consumerisation

Crayon pleads with channel: Help us build our UK biz

SAM specialist and global Microsoft licensing solutions partner (LSP) Crayon is looking to cosy up to a small bunch of resellers and SIs via a sales referral model. The Nordic-owned consultancy and licensing transactional engine set up shop in Blighty after devouring locally based Fast Ltd a year ago. The 45-strong UK operation …
Paul Kunert, 03 Apr 2014
Cloud security

Microsoft defends Azure with two-factor auth security

Updated Microsoft's multi-factor authentication service has gone into general availability, doubling prices and giving enterprises a service-level agreement. Microsoft announced the general availability of the product in a blog post on Thursday. The MFA technology allows admins to add an additional layer of security to accounts using …
Jack Clark, 26 Sep 2013

Partners to Microsoft: We are NOT ready for cloudy stuff yet

Microsoft has delayed and in some cases completely scrapped a raft of cloudy changes to its Partner Network that were due to be put in place from as early as January. This follows responses from channel partners that they were not ready for the overhaul, which Microsoft made public at its WPC knees-up, because their cloud …
Paul Kunert, 27 Nov 2013
hands waving dollar bills in the air

Microsoft finally puts date on hosted CRM

Microsoft will next year launch a hosted customer relationship management (CRM) service while insisting it's not competing with Salesforce.com, SAP and Oracle. Steve Ballmer, Microsoft's chief executive, told 7,000 partners Tuesday that Microsoft plans to unveil Dynamics CRM Live in the second quarter of 2007 as an online …
Gavin Clarke, 11 Jul 2006
The Register breaking news

Microsoft launches CRM (in US)

ComputerWire: IT Industry Intelligence Microsoft Corp finally launched its delayed customer relationship management (CRM) software yesterday, the company's first foray into this area of e-business software. Redmond, Washington-based Microsoft CRM for North America was delayed from its planned end-of-2002 launch at the last …
ComputerWire, 22 Jan 2003