Articles about Crm

Satya Nadella

Microsoft has RECORD quarter, in a BAD way - Sad Nad slashes phone biz

Brobdingnagian software biz Microsoft wrote down the biggest quarterly loss of its corporate history on Tuesday, reluctantly gulping down another $8.44bn of red ink - mostly associated with its train-wreck acquisition of Nokia. The latest writedown left Redmond with a net loss of $3.20bn for the three months ending on June 30 …
Neil McAllister, 21 Jul 2015
Scrooge McDuck

Oracle data centre offers its back end to banking upstart

Oracle is becoming a British banking back end, with its data centres about to start holding the money and details of some of the UK’s wealthiest citizens. Hampden & Co, due to launch in the first quarter of 2015, has picked Oracle’s Flexcube as its core banking platform, the database giant said Tuesday. Unlike other Flexcube …
Gavin Clarke, 15 Jan 2015

SAP's 10-year HANA gamble: A life without the big boys

SAP was gung-ho about its HANA-or-nothing database play for the next version of its software crown jewels earlier this month. The enterprise and software giant rolled out what it claimed was its biggest launch in decades – SAP S/4HANA. The system is built to run on one single database – SAP’s HANA. Previously, SAP has relied …
Gavin Clarke, 18 Feb 2015

Your essential guide: What to look for in today's Amazon, Google, and Microsoft earnings

Analysis It's probably not entirely a coincidence that Amazon, Google, and Microsoft will all file their quarterly earnings reports on Thursday. But while these tech titans wage a tug-of-war for your public compute workloads, each is relying on other sources of revenue to bankroll its cloud land grab – and the three companies have very …
Neil McAllister, 23 Apr 2015
The Register breaking news

The unrealised potential of ERP and CRM

Poll Results With all of that money, time and effort expended on ERP and CRM systems over the years, you would expect organisations to have paid a lot of attention to getting the most from them, but a recent poll of Reg readers (including 66 ERP users and 65 CRM users) suggests that many implementations have some way to go before they …
Dale Vile, 04 Dec 2009
paper cut-out men holding hands in linked semi-circle

Learn how to simplify your IT setup with cloud apps

Regcast alert What: Simplifying your IT setup with cloud apps When: Regcast, 5 June 2014, 11am London time Register here. Can't make it? Sign up and we'll ping you when the on-demand version is ready. Do you need some help in making the switch to cloud apps? Then watch this webinar. Annrai O’Toole of Workday, perhaps the leading exponent …
David Gordon, 23 May 2014

ZeuS KICKS that SaaS: Trojan raids Salesforce.com accounts

Miscreants have forged a variant of the infamous ZeuS banking Trojan that targets enterprise data held by clients of CRM giant Salesforce.com. The ZeuS variant does not exploit a vulnerability in the Salesforce.com platform itself but rather penetrates the insecure devices of corporate workers accessing Salesforce.com. The …
John Leyden, 26 Feb 2014
Microsoft

Microsoft offers pay-as-you-go CRM

Microsoft is banking on a pay by the month charging scheme to pull small businesses onto its customer relationship management (CRM) and enterprise resource planning (ERP) software. Traditionally seen as the preserve of big firms, CRM and ERP are moving to small and medium organisations. Monthly payments are available in "15 …
John Oates, 24 Oct 2007
The Register breaking news

Salesforce buys into cloud marketing with ExactTarget

Salesforce is a acquiring ExactTarget as the digital CRM company tries to do to marketing what it has done to CRM. The $2.5bn acquisition was announced by Salesforce on Tuesday, and will see the company make a tender offer of $33.75 per share in cash for all outstanding shares of ExactTarget – a substantial premium above the $22 …
Jack Clark, 04 Jun 2013

Microsoft opens Azure cloud to US govt for vid surveillance, etc

At its Cloud for Government Summit in Washington DC on Tuesday, Microsoft declared its cloud good enough for government work, announcing general availability of Microsoft Azure Government. Specifically, its target customers are in the US public sector, with Redmond pitching its cloudy offerings to federal, state, and local …
Neil McAllister, 09 Dec 2014
euros_channel_money

Microsoft: Yeah, about that 50% post-Christmas customer price hike...

Microsoft has cooked up a post-Christmas gift for service providers to prolong their festive cheer – price hikes of up to 50 per cent on volume licensing agreements. The move has been interpreted by channel partners and hosting firms alike as Microsoft upping the cost for on-premise wares to make its cloudy stuff look more …
Paul Kunert, 07 Oct 2014
Columns of coins in the cloud

Oracle hires former SAP exec for cloudy push

Oracle has bagged itself a global head to manage the cloudy portfolio just a week after chief techie and erstwhile CEO Larry Ellison talked up the bets the company is placing behind the as-a-service model. The database titan has hired SAP’s former president of global cloud and line of business Shawn Price, after the German …
Paul Kunert, 12 Oct 2014

Salesforce forces Force sales-force sales: Or tries to anyway

Salesforce is rebooting its mobile strategy, reportedly killing existing versions of its mobile CRM software-as-a-service in exchange for an Android and iOS love-in. The company has announced Salesforce1, a new CRM platform that it claims will make it easier to build and customize Salesforce services for Apple and Google …
Gavin Clarke, 18 Nov 2013
management cloud3

Simplifying your IT setup with cloud apps. Interested? Watch this

Reg Live TV Lots of you are considering cloud apps, but find it hard to figure out what’s most important when making decisions. We’re here today to help with that. We've brought you Regcasts on IaaS and PaaS, but this time we're going to talk in more detail about integrating business apps: CRM, HCM, ERP. We hate hype at the Reg, but we …
David Gordon, 13 May 2014
management regulation1

Microsoft: Look at our cloudy privacy award. Isn't it so ... meaningful?

Microsoft is in self-licking lollipop mode after its cloudy wares passed the privacy water mark set by the International Organisation for Standardisation, letting it paper over customers’ concerns. Data sovereignty is a major hurdle for global companies trying to sign up customers to the fluffy white stuff, particularly in …
Paul Kunert, 16 Feb 2015
SAP co-CEO Bill McDermott

SAP: Those growth targets we talked about? Give us another 2 years

SAP has delayed its 2015 growth goal by two years because of an uptick in cloud and software maintenance at the expense of its core business. The world’s largest maker of business software Tuesday announced final full year and fourth-quarter results in line with last week's preliminary numbers. But SAP did reveal its target of …
Gavin Clarke, 21 Jan 2014

Oracle makes Sun-sized $5bn grab for Micros Systems

Oracle is buying systems maker and consulting shop Micros Systems for $5.3bn to counteract the slowdown in its hardware and software business. The giant Monday confirmed reports it is buying Micros, which builds and delivers integrated systems including point of sale systems for the retail and hospitality sectors. Oracle …
Gavin Clarke, 23 Jun 2014
Parliament in the clouds

Dragon's Outsourcery flaunts UK.gov cloud bazaar credentials

Outsourcery is crowing about the O-Cloud platform receiving pan government accreditation - IL2 in old money - that will allow it to unleash IaaS and hosted Microsoft apps on tech buyers in the Digital Marketplace. This does not give the loss-making purveyor of cloudy stuff the keys to a particularly exclusive club; 17 other …
Paul Kunert, 29 Oct 2014
homeless man with sign

Sage CRM goes online

Sage is launching a pay-as-you-go version of its CRM software available through a website. A hosted version of Sage CRM Mid Market Edition - called Sagecrm.com - is available from £50 per user per month. Smaller businesses can use the service through the website to start with and move to an on-site version if their needs …
John Oates, 26 Oct 2005

Why recruiters are looking beyond IT's traditional talent pool

Simon Zhang is a former brain surgeon, but that’s literally the last thing you’ll find on his LinkedIn profile. Until March, Zhang was LinkedIn's director of business analytics, having worked his way up through a variety of positions in data science and business analytics since joining the careers social network in 2010. But …

DEATH TO AMERICA! China has your data centre covered

In the wake of the Snowden revelations, China's encouraging local companies to buy from their brethren behind the great firewall. That exhortation won't hurt Chinese companies because the nation's domestic IT outfits are now very sophisticated. In some product categories Chinese kit is a no-brainer. Lenovo PCs, tablets and …
Simon Sharwood, 14 Nov 2014
big droplets falling from rain cloud

Salesforce, HP pit newly grown 'Superpods' against Amazon jungle

Salesforce is partnering with Hewlett-Packard in a huge strategic nudge to make Marc Benioff’s cloud company more like Amazon. Salesforce today announced it is giving customers the option of taking out dedicated instances on its vaunted multi-tenant cloud. This marks the first time the customer relationship management (CRM) and …
Gavin Clarke, 19 Nov 2013
big dog little dog, image Shutterstock

Microsoft vs AWS: If you can't bark with the BIG DOGS get off the PORCH

Don’t be fooled: Microsoft’s cloud business is not bigger than that of Amazon’s AWS, although that’s the immediate implication. Whether it’s better is another matter, and that could be what helps tip the balance Redmond’s way in this neck-and-neck business. Amazon used the occasion of its first-quarter results on Thursday to …
Gavin Clarke, 24 Apr 2015
cloud

SAP goes hostal with CRM

After taunting customers for months, SAP has finally dished out its take on CRM as an online, hosted service. The SAP CRM On-Demand Solution will go up against market darling salesforce.com and, now part of the borg, Siebel CRM OnDemand. SAP meant to push this service out the door months earlier and still hasn't delivered a …
Ashlee Vance, 03 Feb 2006
management regulation1

Rimini Street promises 'business as usual' after Oracle IP judgment

Software support specialist Rimini Street has promised it's "business as usual" despite suffering a setback in its ongoing intellectual property dispute with Larry Ellison's Oracle. "Oracle has established a prima facie case of copyright infringement as it relates to the identified copies of Oracle Database," said District Judge …
Gavin Clarke, 15 Aug 2014

Oracle, the King of Cloud? Maybe in Ellison's world

Analysis Oracle's executive team spent most of its second-quarter earnings conference call on Wednesday talking about its cloud business – which made sense, since that was the only part of the business that showed significant growth. As in last quarter's call, the trio of Safra Catz, Larry Ellison, and Mark Hurd chirped away about the …
Neil McAllister, 18 Dec 2014
Artist's impression of thunder-thighs kicking a lesser dinosaur into touch. Pic: UCL

Larry Ellison: Who's the DINOSAUR NOW, cloudy rivals?

There’s more to cloud than putting an ad on the back of The Economist, as a relatively contrite Larry Ellison and Oracle tried to demonstrate this week. His PR people rattled out the product news at Oracle’s OpenWorld conference in San Francisco, California, like he, or they, were trying to prove something. What could it be? “ …
Gavin Clarke, 02 Oct 2014

Dell gambles solid server sales for NetSuite's riches

The world’s number two-server maker is gambling its core business on cloud sales and services in a deal with NetSuite. Dell has become a global reseller of the latter’s hosted enterprise resource planning (ERP) software suite and will also implement NetSuite for customers. The deal will see sales people from the recently …
Gavin Clarke, 27 Feb 2014

Class war! Wikipedia's workers revolt again

Wikipedia's workers are in uproar again, this time about the cash-rich Wikimedia Foundation giving itself "superpowers" to override community decisions. As a consequence of the ruckus, the head of engineering at the Foundation has had his community admin account suspended for a month on the German Wikipedia. It's another …
Andrew Orlowski, 18 Aug 2014
globalisation

Microsoft CRM RSS feeds on the books

Microsoft is introducing RSS to its fledgling customer relationship management (CRM) suite. The company is working on features that enable users of its Dynamics CRM to receive updated sales information through subscriber-based Really Simple Syndication (RSS) feeds. RSS is expected in the third edition of Microsoft's CRM software …
Gavin Clarke, 13 Sep 2005
closed_sign shut down under collapsed liquidation

'Planned maintenance' CRIPPLES nearly HALF of all Salesforce instances in Europe, US

Botched network maintenance has been blamed for a huge crash at Saleforce’s data centres, taking out customers’ CRM and data services across the US and Europe. Seven of Salesforce’s 17 North American instances and two out of four in EMEA went down. Servers started dropping out just before 2am UTC on 15 November, with outages …
Gavin Clarke, 15 Nov 2013
fingers pointing at man

Microsoft: OK, Office 365 sellers – you can be customers' 'first contact'

WPC Microsoft has relinquished more control over the way third-party suppliers can manage Office 365 and Windows InTune punters, finally making the channel the "first point of contact" for customers. It is now three years since the online productivity suite hit the streets. It took two years until Microsoft would allow third-party …
Paul Kunert, 16 Jul 2014

Microsoft 'streamlines' ERP and CRM pricing

Microsoft is introducing per-user pricing for its business applications in an attempt to streamline licensing and reduce the cost of its CRM and ERP software. On Tuesday, the company announced three new pricing bundles for its Dynamics range of software under the Business Ready Licensing Plan, which it claimed will be simpler …
Gavin Clarke, 12 Jul 2006

Burnt out on patches this month? Oracle's got 104 MORE fixes for you

Oracle has released a hefty load of security updates that address a total of 104 different vulnerabilities across its product lines. The database giant said its latest Critical Patch Update includes fixes for its middleware and database platforms, as well as the Hyperion, Siebel, and PeopleSoft platforms and a number of former …
Shaun Nichols, 16 Apr 2014
The Register breaking news

Microsoft CRM goes global

Microsoft Business Solutions today released to manufacturing final code for its latest customer relationship management (CRM) software. Version 1.2 of Microsoft CRM offers sales, marketing and customer service modules and is commercially available in 47 geographies from January 2004. The previous release, Microsoft CRM 1.0, was …
Robert Jaques, 08 Dec 2003
fingers pointing at man

More Carphone CRM goes online

Following on from last year's deal with the Opal Telecom division of Carphone Warehouse, online business management provider NetSuite has snaffled a bit more work from the UK telecoms company. Business Solutions, the business-to-business arm of the Carphone Warehouse, has opted for NetSuite's CRM+ to provide Sales Force …
Martin Banks, 11 Jul 2006
Skype logo

Salesforce.com embeds Skype into CRM

As part of its sustained campaign to dominate the emerging world of on-demand applications, salesforce.com has announced a version of the Skype Internet-based telephone software to work with its Salesforce customer relationship management (CRM) package. The special version of Skype, developed by the German voice-over-IP …
Phil Manchester, 14 May 2007
Satya Nadella

Microsoft: Cloud-o-bile still only small slice of softening revenue pie

Microsoft reported revenues that beat estimates for Q1 of fiscal 2015, boosted by strong growth in cloud and mobility. But its solid-looking numbers belied ongoing softness in its traditional core markets. Total revenues for the three months ending on September 30 were $23.20bn, a 25 per cent year-on-year increase but flat from …
Neil McAllister, 23 Oct 2014
Source: Simply Smile Photography by Georgia Stephenson

Salesforce and Oracle bury hatchet in historic cloud partnership

Salesforce.com and Oracle are to integrate their clouds at application, platform and infrastructure levels, the companies announced today. Salesforce is standardising on Oracle Linux, Exadata hardware, the Oracle Database and Java Middleware. Oracle will integrate Salesforce.com with Oracle's Fusion HCM and Financial Cloud. And …
Drew Cullen, 25 Jun 2013

Enterprise adolescent: Salesforce.com's struggles at 15

It’s no way to celebrate a milestone birthday. Salesforce.com may claim to help 100,000 companies understand their businesses and make money, but in the week Salesforce turned 15, it emerged that the firm needs to get its own house in order. Chief financial officer Graham Smith revealed in a correspondence with the US Securities …

Tom Kelly: IT depts and channel partners FEAR the cloud

IT departments fear that the cloud will lessen their relevance in an organisation, while perceived complexities of selling the fluffy services from vendors has deterred some tech suppliers. This is the market prognosis from enterprise tech veteran Tom Kelly, a former UK boss at Logicalis UK, who has stepped into the chairman's …
Paul Kunert, 28 Feb 2014

Chin up, tech world. Gartner says it'll be OK

The good news for anyone selling tech to pay the bills is that market demand is bouncing back, although retailers in particular will need to run faster to stand still as customers opt for cheaper devices. In its latest Worldwide Spending Forecast, crystal ball gazers at Gartner reckon some $3.77 trillion will be splashed by …
Paul Kunert, 02 Apr 2014
Salesforce.com protest at Oracle OpenWorld

'I run my business from my phone' says Benioff as Salesforce shovels $93m into the furnace

Salesforce is in the fortunate business where it can simply raise its cloud-coated hand in the air and a fraction of the trillions of dollar bills being blown around the global economy will stick to it. At least, that was the message on the enterprise software-as-a-service company's first quarter earnings call for its fiscal …
Jack Clark, 20 May 2014
The Register breaking news

BT rolls out Siebel CRM on demand

BT is to be the first UK provider to offer Siebel Systems' CRM OnDemand as a hosted service for small and medium-sized firms. The service can be set up as a stand-alone installation or integrated with existing on-site deployments of Siebel's customer relatinoship management software. It is billed on a per licence per user per …
Robert Jaques, 07 Dec 2003
The Register breaking news

Sage rebadges CRM for smaller biz

Sage is releasing its mid-market CRM product created through the acquisition of ACCPAC earlier this year. The product, Sage CRM Mid-Market edition, was previously available in the UK as ACCPAC CRM. The software is available in a shrink-wrapped box from today but Sage is more excited about the hosted version which will be …
John Oates, 02 Nov 2004
Ada Lovelace, credit 2D Goggles

Ada Lovelace Day: Meet the 6 women who gave you the 'computer'

Ada Lovelace Day Ada Lovelace Day, 14 October, marks the achievements of women in the fields of science, technology, engineering and maths (STEM). Women have ascended to great heights in the technology sector – Ginni Rometty is chairperson, president and chief exec of IBM, Meg Whitman and Marissa Mayer are CEOs of Hewlett-Packard and Yahoo! …
Gavin Clarke, 14 Oct 2014
The Register breaking news

MS CRM wins hearts, minds, wallets

David Batt, general manager of Microsoft CRM, said the CRM market is growing at between 10 and 15 per cent but Microsoft's CRM offering has grown more than 80 per cent a year in its first three years. Microsoft has found 3,500 customers and claims 62 per cent would be happy to be reference customers for the vendor. According to …
John Oates, 17 Nov 2004
Marc Benioff

Salesforce slaps Amazon, Google with glove: 'I'm THE FIRST $1bn-quarter enterprise cloud biz'

Salesforce shares stumbled down 1.5 percent on Monday after the customer relationship management company reported third quarter revenues that narrowly beat analyst expectations. The company booked sales of $1.072bn, with a billion coming from its core businesses, and $72m from other assets such as platform-as-a-service cloud …
Jack Clark, 19 Nov 2013
The Register breaking news

Salesforce rival SugarCRM scores $40m from Goldman Sachs

Salesforce's customer relationship management (CRM) software rival SugarCRM has landed a huge chunk of Wall Street money, in a possible move closer to an IPO. SugarCRM Wednesday said it’s taken a $40m equity investment from banker Goldman Sachs and named Goldman vice president Antoine Munfa as a board director. The amount is …
Gavin Clarke, 21 Aug 2013

SAP to make do with one CEO after two-headed hub halved

SAP, the world’s largest business software maker, is losing one of its two CEOs and leaving Bill McDermott to rule them all. The German giant said co-CEO Jim Hagemann Snabe will be shifting to the SAP supervisory board pending a shareholder election at next May's AGM. Snabe said in a statement on the news: “I have decided that …
Gavin Clarke, 22 Jul 2013