Articles about Crm

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IBM stamps its pedal to the metal: Spark flies onto Big Blue's Bluemix

IBM has made its planned Apache Spark service available on its Bluemix cloud platform. The service was announced in June, when IBM pledged 3,500 staffers to Apache's analytics project, with Spark also becoming the basis of IBM's analytics and commerce platforms and its Watson Health Cloud. Spark-as-a-service will be available …
Gavin Clarke, 26 Oct 2015

Oracle points patching firehose at 154 vulnerabilities

Sysadmins forced by circumstance or folly to support Java can get busy again, with 25 fixes for the product among the Scarlet Letter's regular patch notice. The good news is that Oracle says none of the vulnerabilities in its mammoth bug-splat had been exploited as of 19 October. The fixes to Java SE and Java SE Embedded …
The Mosque at the Taj Mahal, shot from within the Taj Mahal through the marble screens

Microsoft flicks switch for three Azure bit barns in India

Microsoft's Azure cloud services have a new region: India. The House That Gates Built now has functioning bit barns in the central Indian city of Pune, Chennai and Mumbai. As of today, the three bit barns are open for Azure business. Later in October Office 365 will start to operate from India and in the first half of 2016 …
Simon Sharwood, 20 Oct 2015
Google UK's Lego Android

How far will Microsoft go with Android?

There is only one destination for companies that fail with their own mobile operating system, and it's called Android. Last month, BlackBerry acknowledged defeat by announcing PRIV, an Android device with a focus on security. What then is Microsoft’s Plan B when it comes to mobile? In the Nadella era we have already seen the …
Tim Anderson, 14 Oct 2015

On its way: A Google-free, NSA-free IT infrastructure for Europe

Analysis This really wasn’t in the script. All conquering, “disruptive” Silicon Valley companies were more powerful than any nation state, we were told, and governments and nations would submit to their norms. But now the dam that Max Schrems cracked last week has burst open as European companies seek to nail down local alternatives to …
Andrew Orlowski, 14 Oct 2015
Rafe Laguna, CEO of open source enterprise software company Open Xchange, addresses the audience. Pic by Andrew Orlowski

Google uses humans as Matrix-style ‘data batteries’ – Open Xchange CEO

OX Summit 2015 If any Americans are in doubt about what European technology business thinks of Silicon Valley’s data-slurping giants, it wouldn’t take them long to find out from a gathering in Berlin of European companies who look after personal data. The audience applauded wildly (and it was the only applause of a sober keynote) when Rafael …
Andrew Orlowski, 09 Oct 2015
Huge Clouds Ocean

The do-it-all storage giant is dying: Clouds loom over on-prem IT

Comment The days of the massive standalone storage company are coming to a close, as the public cloud and myriad storage startups drive cumulatively fatal wounds deep into the heart of the one-supplier-does-all-your-storage business model. The all-you-need, best-of-breed storage supplier days are ending as enterprises realize they can …
Chris Mellor, 08 Oct 2015
Fountain pen

Silicon Valley fights European Court of Justice ruling with small print

Robbed of their Safe Harbor protection, US cloud giants are taking shelter behind a new data-export and privacy fig leaf. Microsoft and Salesforce have become the first to publicly invoke “model clauses” – saying customers can continue shipping data outside the EU and onto their servers in the US despite Tuesday's ruling by …
Gavin Clarke, 07 Oct 2015

Microsoft stamps its bootprints harder into India

Just days after promising to connect a ton of people in India to the world of cat GIFs and online ads, Microsoft has opened a load of data centers in the nation to flog its cloud. The move was first mentioned last year by CEO Satya Nadella, who described the Indian cloud services market as a "two trillion dollar market …
Kat Hall, 29 Sep 2015
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Microsoft eats its Dynamics CRM young with Adxstudio buy

Microsoft has picked over the “key product and technology assets” of Adxstudio, a long-time Dynamics CRM and application development partner. The deal will see Microsoft get Adxstudio’s technology, but not its consulting business. That will now be spun off into a new organisation. No-one in either company is talking about the …
Bill Bennett, 29 Sep 2015
Satya Nadella

Axed-ya Nadella swings blade through the forest of Microsoft again

In Microsoft CEO Satya Nadella's latest move to dismantle the legacy of his predecessor, Steve Ballmer, the software giant has announced that it's changing its financial reporting structure ... again. The last time Redmond reorganized how it reports its earnings to investors was in the summer of 2013. Ballmer would step aside …
Neil McAllister, 28 Sep 2015

Did you bet the farm on Amazon's cloud? Time to wean yourself off

Comment Oracle is making hay over last weekend's mega six-hour Amazon Web Services (AWS) cloud outage. "You get what you pay for," tweeted Oracle's Phil Dunn, with the caveat that all views are his and don't necessarily reflect those of Oracle. But you get the point. Yes, Amazon's been left with egg on its face and rivals will be …
Gavin Clarke, 25 Sep 2015
Calgary_Stampede

What the Zeus? Nexenta beats VSAN, Nutanix and SimpliVity

Comment IT biz Northern Backup has replaced Hitachi, Dell and HP SAN arrays with Nexenta storage, which it chose ahead of VMware VSA, Nutanix and SimpliVity alternatives because Nexenta storage was both cheaper and faster. Calgary-based Northern Backup was started up in 2004 and offers offsite back-up, managed hosting and support …
Chris Mellor, 22 Sep 2015
recruitment_hired

Story to write next chapter for Civica Group

Specialist software and outsourced services slinger Civica Group has hired former Capita exec Wayne Story to take charge of the UK sub. Most recently, Story was interim CEO at equity-based plan admin services outfit Equatex, and remains non-exec director at Montagu Private Equity and board chair at recruiter GatenbySanderson …
Paul Kunert, 21 Sep 2015
Couple holding hands. Pic: Marina Aguiar

Microsoft puts arm round Salesforce, pair skip gaily into the cloud

Microsoft and Salesforce are extending their strategic partnership with a further integration of their software and CRM clouds. Salesforce is to be pushed together with Microsoft’s Skype for Business, OneNote, Delve and Windows 10, the companies said late on Wednesday. Skype for Business and OneNote are being integrated with …
Gavin Clarke, 17 Sep 2015
Example of tidy cabling

Bigger – and better? How your IT infrastructure budget will change

I was reading in a report recently that the majority of firms intend to increase their overall investment in IT infrastructure over the next two years. Which got me wondering: will this be in-house infrastructure? And if not, where will the money go outside the organisation? Bill will get richer Office 365 – specifically the …
Dave Cartwright, 16 Sep 2015
trolley_shopping_648

SAP pitches Cloud Foundry real-time customer service

SAP has become the latest enterprise giant to promise real-time “insight” into customers, via the cloud. Europe’s tech giant is re-serving the Hybris e-commerce platform it bought in 2013 with a shot of Cloud Foundry, the open-source project it joined in 2014. Hybris has been updated with the addition of two modules, SAP …
Gavin Clarke, 15 Sep 2015
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Here they come: Salesforce unleashes Wave analytics tools

Salesforce has announced new apps and ISV partners for its real-time analytics-as-a-service Wave cloud. A year on from announcing its great Wave cloud, Salesforce introduced Wave Actions, Lightning Reports and Dashboards, and Wave embedded dashboards. Actions are tools that let you create actions based in information or data …
Gavin Clarke, 14 Sep 2015
Marc Benioff of Salesforce. Pic: Techcrunch

Like paying huge amounts for Salesforce? Don't read this

Visit Salesforce.com’s website and you’ll find a rather helpful list of 10 benefits of the cloud, which includes – in no particular order – flexibility, disaster recovery, and increased collaboration. The fact that there’s no need for capital expenditure makes it in at number 4: “And because cloud computing is much faster to …
Rachel Willcox, 14 Sep 2015

Salesforce's developer push on receiving end of big cloud reboot

Salesforce is floating one big developer cloud to woo code jockeys. The SaaS-CRM vendor Thursday announced App Cloud, which integrates its existing Force, Heroku Enterprise and Lightning services. The trio will share a common identity, data and network services framework. Also in the mix is Trailhead, something new Salesforce …
Gavin Clarke, 10 Sep 2015

Outsourcery shutters CRM practice... almost

Cash strapped cloud biz Outsourcery has effectively shuttered its CRM practice to new customers after the majority of its team departed for new pastures. We aren’t talking big numbers here: four staffers have defected to Microsoft CRM and ERP consultant QuantiQ and two people have left to join other companies. That leaves one …
Paul Kunert, 26 Aug 2015

Lenovo exec: Yes we can get IBM's server biz out of the crapper

Interview Lenovo Europe president Eric Cador is banking on a major overhaul of its enterprise supply chain – among other things – to help the x86 business it acquired from IBM “recover” lost ground. In the UK alone, IBM’s revenue share slumped to $31m by Q4 ’14 from $61m in the prior year’s quarter, caused by the uncertainty surrounding …
Paul Kunert, 24 Aug 2015

ShoreTel shooting for cloudy consistency with new suite

Back in 2012, unified communications outfit ShoreTel acquired a rival named M5 in order to get itself into the cloud. M5 had unified communications as a service (UcaaS) at the time and ShoreTel didn't. All of which was lovely, except for one wrinkle: the M5 UcaaS and ShoreTel's core products were rather different. Fast …
Simon Sharwood, 24 Aug 2015

Salesforce back in the red, reviews future black ink orders

After a brief interlude in the black, Salesforce is back in more familiar loss-making territory, according to the financials for its second financial quarter this year. The giant CRM provider posted total revenue of $1.63bn (£1bn) for the period, an increase of 24 per cent year-on-year. Operating profit remained above water …
Kat Hall, 21 Aug 2015
Carrot

Dynamics CRM biz gobble lets bosses play fantasy league ... at work ... using sales reps

Microsoft has gobbled up FantasySalesTeam-maker Incent Games, and will bake the software into its Dynamics CRM product. Incent calls FantasySalesTeam "sales gamification" (no, me neither). Rather than dangle a big carrot in front of sales reps – like a fat end-of-year bonus – it lets managers offer lots of smaller prizes to …
Iain Thomson, 03 Aug 2015
The Art of Social Media

Be quick or be silent: Social media as a business tool

As many readers know I live in the Channel Islands. A while back someone started a very popular Facebook group called “Bad or Good Jersey Businesses”, and the locals are not backward in coming forward with both bouquets and brickbats for businesses they've recently dealt with. Unsurprisingly, more and more business people I …
Dave Cartwright, 03 Aug 2015
Satya Nadella

Microsoft has RECORD quarter, in a BAD way - Sad Nad slashes phone biz

Brobdingnagian software biz Microsoft wrote down the biggest quarterly loss of its corporate history on Tuesday, reluctantly gulping down another $8.44bn of red ink - mostly associated with its train-wreck acquisition of Nokia. The latest writedown left Redmond with a net loss of $3.20bn for the three months ending on June 30 …
Neil McAllister, 21 Jul 2015

Oracle slings 193 patches, nixes exploited Java zero day

Oracle has poured cold coffee on a recent Java zero-day that's already under active attack, with just one of the critical patches it's released to address 193 holes in its sprawling product suite. The zero day is the most urgent fix of the lot and of the two dozen other Java patches present among Big Red's quarterly patch …
Darren Pauli, 16 Jul 2015

Yes! Windows Phone lives: Microsoft to pump the device Kool-Aid

WPC 2015 Microsoft will this week try to convince thousands of partners to invest in Windows Phone despite taking the axe to its hardware manufacturing operation. “Windows Phone is and will continue to be an important component of our hardware portfolio,” Phil Sorgen, chief of Microsoft’s worldwide partner group told The Channel, …
Gavin Clarke, 13 Jul 2015

Office 365 prices 'to rise by up to 13 per cent'

+Comment Microsoft looks to have increased the price it will charge for Office 365 in the Euro-zone, Denmark, Norway, Sweden, Australia, and Canada. Nicole Sheridan, who works and blogs for Irish distributor MicroWarehouse, has posted a Microsoft missive on the price rises. She also quotes from a Microsoft communiqué that says the …
Simon Sharwood, 08 Jul 2015
Satya Nadella and Stephen Elop

BOOM! Stephen Elop shuffled out of Microsoft door

Ex-Nokia chief Stephen Elop is officially out of Microsoft. Redmond announced the cull of top execs at the software company in the past hour, and Elop is the most high-profile victim of the bloodletting. Elop, Kirill Tatarinov and Eric Rudder will be leaving Microsoft following a handover period at the firm. It means that …
Kelly Fiveash, 17 Jun 2015
Drilling, image via_ Shutterstock

Salesforce's $20 billion challenge: to go deep, deep, deep

Salesforce last month announced another quarter of growth, up 23 per cent, year on year. Only this time, there was also profit — the first in 18 quarters. Thirty per cent of “top” deals for the quarter were new customers – Bank of America, John Deere, Western Union and Zurich Insurance, the toast of Wall St. Not just that, but …
Gavin Clarke, 15 Jun 2015
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Hey biz types: You don't grok Big Data. But you can use Salesforce, right?

Having sidled into the cash-rich analytics party seven months back, Salesforce is now out and proud on the hype-heavy big data field. The CRM-as-a-Service provider on Thursday announced Salesforce Wave for Big Data. It also announced that the big-data trio Google, Cloudera and Hortonworks plus Informatica - plus analytics …
Gavin Clarke, 28 May 2015

IT Lab slips a ring on JMC IT

London-based managed service provider IT Lab has spread its tentacles to the north-west by subsuming Manchester outfit JMC IT. The combined organisation will employ some 300 staff servicing 750 clients including Somerset House, Talis Capital, the Greater Manchester Chamber of Commerce and Liverpool FC. Peter Sweetbaum, CEO of …
Paul Kunert, 27 May 2015

Salesforce: Profit pah! We’ll be back in the red before you know it

Software service slinger Salesforce.com banked its first operating profit in 18 quarters — yes, you read that correctly — but reassuringly confirmed it will be back in the red again in the next trading period. The cloudy-based CRM and marketing apps maker reported sales of $1.51bn for the three months ended 30 April, up 23 per …
Paul Kunert, 21 May 2015

Microsoft springs for new undersea cables to link US, UK, Asia

Microsoft has invested in two new cables to connect its North American data centers with facilities in Ireland, and it says it will soon help build similar data networking links to Asia. "Over the past 9 months, Microsoft has been significantly investing in subsea and terrestrial dark fiber capacity by engaging in fiber …
Neil McAllister, 11 May 2015

Why recruiters are looking beyond IT's traditional talent pool

Simon Zhang is a former brain surgeon, but that’s literally the last thing you’ll find on his LinkedIn profile. Until March, Zhang was LinkedIn's director of business analytics, having worked his way up through a variety of positions in data science and business analytics since joining the careers social network in 2010. But …
Microsoft CEO Satya Nadella

Microsoft is BEATING Amazon's cloud revenues. Er, how?

Microsoft's cloud revenues are beating those of Amazon's AWS. That's if analyst-haus Stifel Nicolaus's data is correct. Back in 2012's third quarter Microsoft commercial cloud revenue was $254m, with Amazon Web Services (AWS) ahead at $530m. In the first quarter of 2015 AWS revenues totaled $1.566bn, with Microsoft nudging ahead …
Chris Mellor, 27 Apr 2015
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Microsoft vs AWS: If you can't bark with the BIG DOGS get off the PORCH

Don’t be fooled: Microsoft’s cloud business is not bigger than that of Amazon’s AWS, although that’s the immediate implication. Whether it’s better is another matter, and that could be what helps tip the balance Redmond’s way in this neck-and-neck business. Amazon used the occasion of its first-quarter results on Thursday to …
Gavin Clarke, 24 Apr 2015
Microsoft CEO Satya Nadella

Microsoft: Profit DECIMATED because you people aren't buying PCs

Microsoft has weathered a difficult three months: despite signs of growth in cloud computing, overall sales were dragged down by dwindling demand from consumers. Revenues of $21.73bn in Microsoft's third quarter of fiscal 2015, ended March 31, met analysts' expectations. However, sustainable growth still eludes the software …
Neil McAllister, 24 Apr 2015

Your essential guide: What to look for in today's Amazon, Google, and Microsoft earnings

Analysis It's probably not entirely a coincidence that Amazon, Google, and Microsoft will all file their quarterly earnings reports on Thursday. But while these tech titans wage a tug-of-war for your public compute workloads, each is relying on other sources of revenue to bankroll its cloud land grab – and the three companies have very …
Neil McAllister, 23 Apr 2015

Good news! Your job's not going to the Philippines

Vietnam is now outsourcers' preferred host nation, but Bulgaria is making a tilt for the top spot, according to real estate outfit Cushman & Wakefield's annual “Business Process Outsourcing (BPO) and Shared Services Location Index”. The study (PDF) ranks nations by costs, risks and conditions, with a 50/20/30 weighting for each …
Simon Sharwood, 22 Apr 2015
Dom Joly

Hutchison Whampoa launches wholesale global MVNE venture

Hutchison Whampoa, which owns the Three network in the UK, has launched a global mobile virtual network enabler (MVNE) via its mobile wholesale business unit. It will act as a single point of entry for MVNOs wanting to create global coverage quickly and easily, by accessing Hutchison Whampoa’s networks across Europe and Asia …
Simon Rockman, 20 Apr 2015
Screenshot of the Office 2013 installer for Office 365

Office 365 and Dynamics go live in Australia

Office 365 files may load just a little faster in Australia today, after Microsoft announced it has flicked the switch for the local version of the service. Redmond's outpost has also decided the time is right to serve Dynamics CRM from its Australian bit barns in Sydney and Melbourne. Like the local version of Azure, the two …
Simon Sharwood, 30 Mar 2015
money trap conceptual illustration

Got a killer Microsoft or Oracle cloud deal? Start sweating

Analysis Feeling pressured? A sense you’re being rushed into something you’re not sure about? Or, perhaps, you have a nagging feeling about that free gift you accepted. That sensation is your IT supplier pushing you into their cloud. Oracle and Microsoft, two of the biggest names in corporate IT, have been left standing by the success of …
Gavin Clarke, 23 Mar 2015

Adobe lifts sheet on Dropbox-style doc sharing cloud

Adobe has unveiled a Dropbox and Box-esque document sharing and collaboration cloud that plugs into Microsoft Office 365. Adobe Document Cloud will let you create, edit and sign documents electronically through a mobile- and touch-enabled interface, built using its software. Adobe reckoned its new cloud, the firm’s third after …
Gavin Clarke, 17 Mar 2015
Salesforce's Analytics Cloud on Apple Watch

Salesforce straps sales analytics to Apple Watch

Never one to miss out on a bandwagon, Salesforce is trying to point out that the Apple Watch is not just a fanboi fashion accessory but is also a cloud-powered analytics and deal-closing wristputer for the modern entrepreneur. The cloudy CRM concern has let it be known that it will soon emit “Salesforce for Apple Watch, designed …
Simon Sharwood, 10 Mar 2015
Liam Neeson Taken

Never escape the boss again: Salesforce tracks down your best people any time, any place

Salesforce is adding new "intelligent" software to its CRM system that hunts down the right sales or support staffer for a particular task no matter where they are. "The Service Cloud Intelligence Engine harnesses the power of data science to improve workflows, business processes and deliver seamless customer service across any …
Iain Thomson, 09 Mar 2015
hands waving dollar bills in the air

SugarCRM sews up sweet deal to buy out junior upstart Stitch

SugarCRM – producers of customer relationship management system Sugar – have acquired the intellectual property rights "and other assets" of mobile start-up Stitch. Stitch is a the sales automation outfit - or, as they would put it, a "personalised digital assistant" that offers integrated analysis of email, calendar and CRM …
Openstack log

Fujitsu: We're flinging all our internal gumble onto OpenStack

Fujitsu is going to migrate its internal IT to an OpenStack cloud platform to save 35 billion yen and get world-leading creds for OpenStack expertise and commitment. The new group-wide cloud platform will involve about 640 large-scale and complex systems across 13,000 servers globally. The staged transition starts this month and …
Chris Mellor, 18 Feb 2015