Feeds

Articles about Crm

Bug bounty upstart thinks there's BIG MONEY in crowdtesting

Security startup CrowdCurity is marketing a cloud-based platform that allows businesses to set up and run their own bug bounty and security testing programmes. Bug bounty programmes have become fairly commonplace across the IT industry over recent years. The schemes reward researchers for reporting flaws to vendors, rather than …
John Leyden, 22 Nov 2013

Microsoft's new CEO: The technology isn't his problem

If Satya Nadella is the answer, what was the question? Let's begin by saying money was not the problem that needed solving: on that, the world's largest software company is printing cash. In January Microsoft announced yet another record quarter, this time thanks in huge part to Xbox sales over Christmas and its server software …
Gavin Clarke, 05 Feb 2014

UK.gov provider frees Microsoft partner TES from administration

Business process outsourcing firm Liberata IT Solutions, which is responsible for several large government contracts, has devoured Microsoft Gold partner Trinity Expert Systems (TES) in a pre-pack administration. This came after TES succumbed to pressing cash-flow issues. Coventry-based TES called in the receivers Deloitte …
Paul Kunert, 11 Oct 2013
A boomerang

Salary packager plans cloud boomerang

Am Australian company has just deployed hosted CRM but plans to bring it back on-premises, before sending it back out to the cloud in future. The company in question is called Remunerator Group, and last year it plumped for a new Microsoft Dynamics system to beef up workflow for complaints handling. That project went well and …
Simon Sharwood, 07 Jun 2012
Skype logo

Salesforce.com embeds Skype into CRM

As part of its sustained campaign to dominate the emerging world of on-demand applications, salesforce.com has announced a version of the Skype Internet-based telephone software to work with its Salesforce customer relationship management (CRM) package. The special version of Skype, developed by the German voice-over-IP …
Phil Manchester, 14 May 2007

Microsoft needs to keep visible under waves of Blue

Remember Microsoft's Blackcomb? Nor do I: it never happened. For years, Blackcomb was the code name for a “next” version of Windows after Longhorn. Longhorn became Windows Vista and when that lumbered out the working title for Windows 7 became Vienna. Now we have a new codename: Blue. Only Blue isn’t a new version of Windows - …
Gavin Clarke, 09 Feb 2013
The Tesla K20 GPU coprocessor card

Nvidia stretches Tesla GPU coprocessors from HPC to big data

Graphics chip maker Nvidia has barely begun to put a dent in the traditional high performance computing segment with its Tesla GPU coprocessors and it is already gearing up to take on new markets. The next target is big data, and as with parallel supercomputing, Nvidia is hoping to get the jump on rivals Intel and AMD, which …

'I still get on the phone for a $5k deal' - NetSuite CEO's anti-SAP mission

California-based Salesforce has been an unstoppable force in Software as a Service (SaaS) for 14 years. It pulled in $3.05bn in revenue last year, and just booted rival enterprise tech maker SAP from its slot as the world's number-one customer relationship management software (CRM) company. But there’s another SaaS company that …
Gavin Clarke, 01 May 2013
globalisation

Microsoft CRM RSS feeds on the books

Microsoft is introducing RSS to its fledgling customer relationship management (CRM) suite. The company is working on features that enable users of its Dynamics CRM to receive updated sales information through subscriber-based Really Simple Syndication (RSS) feeds. RSS is expected in the third edition of Microsoft's CRM software …
Gavin Clarke, 13 Sep 2005

Microsoft 'streamlines' ERP and CRM pricing

Microsoft is introducing per-user pricing for its business applications in an attempt to streamline licensing and reduce the cost of its CRM and ERP software. On Tuesday, the company announced three new pricing bundles for its Dynamics range of software under the Business Ready Licensing Plan, which it claimed will be simpler …
Gavin Clarke, 12 Jul 2006
fingers pointing at man

More Carphone CRM goes online

Following on from last year's deal with the Opal Telecom division of Carphone Warehouse, online business management provider NetSuite has snaffled a bit more work from the UK telecoms company. Business Solutions, the business-to-business arm of the Carphone Warehouse, has opted for NetSuite's CRM+ to provide Sales Force …
Martin Banks, 11 Jul 2006
Smartphones

3CX Phone System takes on the corporate mobiles

It is hard to make phones sexy, never mind SIP phones and software. Yet increasingly my job requires me to be on the phone for hours every day to people all over the world. The local telco wants roughly the GDP of Brunei to let me do this, making SIP providers look attractive. As a result, I have investigated a company called …
Trevor Pott, 31 Mar 2014
The Register breaking news

Windows 8 for Kindle-like gear hinted by Microsoft bigwig

Microsoft has given its strongest hint yet that Windows 8 on ARM (WoA) will run on a new generation of Kindle-style e-readers. The company's chief operating officer Kevin Turner opened Microsoft’s Dynamics 2012 conference by rattling off a list of devices that’ll benefit from a consistent user interface because Windows 8 runs on …
Gavin Clarke, 19 Mar 2012
tumbling dice

Stand back, everyone! Dragons' Den ace HAS FOUND THE CLOUD

The wait is almost over for any Brit wanting to take a punt on a homegrown cloud services firm: the UK-based Outsourcery is poised to list on the Alternative Investment Market (AIM)* this Friday. The Manchester-headquartered business is placing a little more than 11.5 million Ordinary Shares at 110 pence giving it a market …
Paul Kunert, 22 May 2013
The Register breaking news

Microsoft CRM goes global

Microsoft Business Solutions today released to manufacturing final code for its latest customer relationship management (CRM) software. Version 1.2 of Microsoft CRM offers sales, marketing and customer service modules and is commercially available in 47 geographies from January 2004. The previous release, Microsoft CRM 1.0, was …
Robert Jaques, 08 Dec 2003
The Register breaking news

Salesforce losses swell, despite rise in sales

Software-as-a-Service pin-up Salesforce.com reported growing losses despite increased sales. The hosted CRM provider reported a loss of $9.82m on a 34 per cent increase in net sales to $73.6m for the three-month period to 31 July. Loss per share also increased, up 4 cents to $0.07 on a diluted GAAP basis. The company used the …
Gavin Clarke, 24 Aug 2012
Bloody Serial Killer Shower Curtain

STEVE BALLMER KILLS WINDOWS

Microsoft CEO Steve Ballmer has unveiled plans for a massive restructuring at Redmond. From today, the company’s product groups will be dissolved and resurrected as slimmed-down devices and services teams ready to take on Apple, Amazon, Google and others. Microsoft’s chief executive today announced the death of the mighty five …
Gavin Clarke, 11 Jul 2013
John Lewis, inside Magna Park

John Lewis to respray with coat of Oracle ERP: Don't worry, we won't be 'wall to wall' Larry

The CIO of John Lewis makes no apologies for what he’s about to do. Quite the contrary. I’m meeting Paul Coby at John Lewis's offices in Victoria, a concrete tower fitted with JL’s fittings and furniture that overlooks the jumbled innards of London's £700m upgrade of the Victoria underground line. It's also a tube-strike day. It …
Gavin Clarke, 05 Mar 2014
The Register breaking news

Sage rebadges CRM for smaller biz

Sage is releasing its mid-market CRM product created through the acquisition of ACCPAC earlier this year. The product, Sage CRM Mid-Market edition, was previously available in the UK as ACCPAC CRM. The software is available in a shrink-wrapped box from today but Sage is more excited about the hosted version which will be …
John Oates, 02 Nov 2004
The Register breaking news

BT rolls out Siebel CRM on demand

BT is to be the first UK provider to offer Siebel Systems' CRM OnDemand as a hosted service for small and medium-sized firms. The service can be set up as a stand-alone installation or integrated with existing on-site deployments of Siebel's customer relatinoship management software. It is billed on a per licence per user per …
Robert Jaques, 07 Dec 2003
The Register breaking news

MS CRM wins hearts, minds, wallets

David Batt, general manager of Microsoft CRM, said the CRM market is growing at between 10 and 15 per cent but Microsoft's CRM offering has grown more than 80 per cent a year in its first three years. Microsoft has found 3,500 customers and claims 62 per cent would be happy to be reference customers for the vendor. According to …
John Oates, 17 Nov 2004
Facebook data center - interior, lit up

Data analytics nears adulthood but has it grown up yet?

The problem with business analytics technology is that it has just about emerged from puberty and adolescence but nobody has given it a bank account and introduced it to the opposite sex yet. Analytics has been around in one form or another ever since Henry Ford decided to catalogue his motorcar assembly line measurements a …
The Register breaking news

Amazon cloud inspectors approve SAP's biz apps

SAP’s mighty business apps have been certified to run on the Amazon cloud. Amazon said Thursday the software giant’s Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Product Lifecycle Management (PLM), Supply Chain Management (SCM) and Supplier Relationship Management (SRM) applications had been …
Gavin Clarke, 16 Nov 2012

Oz Bank share price dives after reveal of IBM/Oracle plan

Is it feasible that investors are belatedly learning that a technology refresh might involve spending huge amounts of money on risky projects? If the National Australia Bank's experience yesterday (13 March) is any guide, the answer might be a tentative “yes”. The bank, which suffered some high-profile outages during 2012, …

A potted history of cloud computing

1960s John McCarthy Many of the key concepts of Cloud Computing are rooted in the early 1960s and the trailblazer was John McCarthy (above), the celebrated computer scientist, who is best known as the father of Artificial Intelligence. He devised the notion of timesharing, enabling organisations to simultaneously use an …
David Gordon, 07 Mar 2014
hands waving dollar bills in the air

Microsoft finally puts date on hosted CRM

Microsoft will next year launch a hosted customer relationship management (CRM) service while insisting it's not competing with Salesforce.com, SAP and Oracle. Steve Ballmer, Microsoft's chief executive, told 7,000 partners Tuesday that Microsoft plans to unveil Dynamics CRM Live in the second quarter of 2007 as an online …
Gavin Clarke, 11 Jul 2006
channel

Calyx owner Better Capital stages reseller roll-up

Private equity house Better Capital has merged seven specialist mid-market software resellers under the m-hance brand with a single management team. Microsoft ERP and CRM dealer Gyrosoft, the hosting and software development biz at MentecPlus and the mid-market client list from MS Dynamics and Sage dealers Sys-Care and Avant- …
Paul Kunert, 01 Nov 2011
interview_suit_and_tie

IT box'n'services floggers to learn coding as biz want apps

Companies in the IT hardware and services channel are having to bone up on programming or outsource development as big biz takes a growing interest in mobile versions of enterprise software. At the Canalys Channel Forum, the analyst said, thanks to the growing trend of Bring Your Own Device (BYOD), services customers want are …
Paul Kunert, 25 Jan 2013

The enterprise software gravy train stalled in 2012

The world spends about twice as much dough on enterprise software as it does on data center hardware, and that software is also where a lot of the profit for the IT sector comes from. So when enterprise software revenues don't grow as fast as they have in prior years, it has ripple effects on the IT industry as a whole. The …
chrome_outdoes_explorer

Chrome beats IE for a weekend

Fresh from knocking off Microsoft's Internet Explorer as the web's most-used browser for a single day in March, Google's Chrome browser has now claimed more users than Redmond's HTML-cruncher for a whole weekend. Data gathered by StatCounter shows Chrome has enjoyed a day of dominance on most weekends since its March ascendancy …
Simon Sharwood, 08 May 2012
The Register breaking news

Salesforce.com welcomes CRM lapse

Salesforce.com's campaign to go beyond CRM and become a platform player took a fresh turn Wednesday with services announced to win greater developer support and a new campaign highlighting its integration with traditional back office software. The hosted CRM provider has launched AppExchange OEM Edition, giving developers the …
Gavin Clarke, 25 May 2006
channel

Microsoft exec: 'Cloud a half-trillion dollar biz by 2020'

The uptake of cloud services is accelerating faster than initially thought, and could be a half a trillion dollar business by the end of the decade, Microsoft chief operating officer Kevin Turner told attendees of the Convergence 2012 conference in Houston, Texas, on Monday. Turner talked up Microsoft's cloud, Windows Azure, …
Alex Woodie, 19 Mar 2012
channel

MS waves enticing moolah at Oracle, Salesforce punters

Microsoft has written to Salesforce.com and Oracle punters urging them to ditch the cloudy database offerings of Marc Benioff and Larry Ellison in favour of its own CRM system. But in order to convince them to make the switch, the software giant is also, somewhat desperately, waving a wad of cash in the faces of Salesforce and …
Kelly Fiveash, 07 Dec 2010
channel

Microsoft says exec took secret 'trove' to Salesforce

Microsoft is claiming a CRM executive who defected to Salesforce.com took hundreds sensitive documents to its cloudy competitor. The company has filed legal documents saying former Dynamics CRM general manager Matt Miszewski left Microsoft with a "trove of materials" on his PC. The "trove" amounted to 25,000 pages of …
Gavin Clarke, 11 Feb 2011
The Register breaking news

Salesforce: Internet of Things is 'third wave of computing'

Salesforce is desperate for more of the world to get wired up with little sensors, so it can get at this data and hook it into its suite of technologies, then sell companies on the benefits of an increasingly data-led sales strategy. This lust for an instrumented world was outlined by Salesforce chief executive Marc Benioff in …
Jack Clark, 23 Apr 2013
channel

Hosted CRM: prepare your boat to be floated

If hosted CRM floats your boat, 2006 is going to be an exciting year. The noise created by salesforce.com and others over the last few years has created a momentum for hosted offerings in the CRM market as a whole. The vendors are heading down the hosted route faster than their customers and prospects, but if they create enough …
Quocirca, 19 Dec 2005
channel_partners_deal_handshake

IT boom driving candidate hungry Honkers

Ex-pat IT professionals looking to kick start the new year with a new career in a far-flung destination could do worse than Hong Kong or Singapore, where the tech sector is short of job candidates and is snapping up new recruits, according to international agency Hudson. The recruiter‘s Employment Trends report for Q1 2013 …
Phil Muncaster, 16 Jan 2013
The Register breaking news

Microsoft launches CRM (in US)

ComputerWire: IT Industry Intelligence Microsoft Corp finally launched its delayed customer relationship management (CRM) software yesterday, the company's first foray into this area of e-business software. Redmond, Washington-based Microsoft CRM for North America was delayed from its planned end-of-2002 launch at the last …
ComputerWire, 22 Jan 2003
Microsoft

Microsoft details Dynamics Live CRM

Two companies are driving coverage of on demand business applications this year. Unfortunately for Salesforce.com, it isn't one of them. Microsoft and SAP, with their planned Dynamics Live CRM and A1S respectively, are getting attention because they represent a move by the software old guard into a market popularized by …
Gavin Clarke, 13 Jul 2007
Apple Maiden data center storage

Services fuel the next generation data centre

In its basic form, a data centre is just a big room full of cages and cabinets, with highly reliable power, efficient security, fire and flood protection and a variety of internal and external network connectivity. In recent years providers have tried to differentiate their offerings but there is not really that much you can do …
Dave Cartwright, 17 Nov 2013
homeless man with sign

Squeezing CRM into the mid-market

For the last few years, the mid-market, in the minds of applications vendors, has been ripe for improving the way they manage their customer relationships. Given the growth rate of some CRM vendors targeting this market, they may have a point. For a reseller looking to expand their portfolio to include a CRM offering, the range …
Bob Tarzey, 26 Apr 2005

Apple under CEO Angela Ahrendts? Hmm ... (beard stroke)

Cloud king Marc Benioff has hailed "future Apple CEO" Angela Ahrendts, Apple’s new head of retail and online sales, as "the most important hire Tim Cook has ever made". Some have interpreted the tweet by Benioff, chief executive of software-as-a-service success Salesforce.com, as more than just a bit of encouragement for his …
Gavin Clarke, 30 Oct 2013
channel

Salesforce CEO knocks Microsoft's hosted CRM bluster

Salesforce.com's chief executive is talking tough after Microsoft CEO Steve Ballmer pledged to give its smaller rival a "run for its money" with a planned hosted CRM service. Marc Benioff is confident his company can see-off Microsoft's hosted customer relationship management (CRM) service, based on the companies' competitive …
Gavin Clarke, 08 Sep 2005
The Register breaking news

Windows 8 tablet freezes in Microsoft keynote demo

You've got to hand it to Kirill Tatarinov, the head of Microsoft's ERP division. The Russian Rocket was cool as a cucumber on Monday when a demo of the Windows 8 Metro UI running on a touch-screen tablet crashed and burned during the opening keynote of Convergence 2012. Microsoft is indeed making big, bold bets with the upcoming …
Alex Woodie, 19 Mar 2012
Mark Whitehorn in Hawaiian shirt

Job ad seeks devs to work two hour days in Australia

Want to work a two-hour work day in Australia, without all the hassle of moving to the anitpodes? Perth company Realcognita may have just the job for you, after it published a job ad seeking staff whose “Working hours must at least overlap 2 hours of Perth business hours (GMT+8).” Right now that means almost anyone from Europe …
Simon Sharwood, 14 Nov 2012
management big_data4

How to decide when to pass on PaaS

Most forms of cloud computing are starting to find a place in mainstream IT delivery. Infrastructure as a service (IaaS), for example, is providing greater flexibility and better economy for those wanting to grab server or storage capacity from the cloud. It might not be totally replacing other forms of infrastructure hosting …
Dale Vile, 10 Apr 2013
For Sale sign detail

Microsoft tastes sweet, sweet open source CRM

SugarCRM has become the second open source software company challenging proprietary client/server ISVs to land a technology partnership with Microsoft. The start-up and Microsoft have announced plans to improve interoperability between Windows Servers and SugarCRM's hosted customer relationship management (CRM) suite. SugarCRM …
Gavin Clarke, 14 Feb 2006
Alicia Keys at a red carpet event in a blue, jewelled gown with upswept hairdo. Photo by Keith Hinkle, licensed under creative commons attribution

Heins didn't have the beans. Can comeback king Chen fish BlackBerry out of jam?

BlackBerry’s plan for rebirth using the dream team of Alicia Keys and chief executive Thorsten Heins has failed. Sybase turnaround king and CEO-of-the-moment John Chen is now its new great hope. Heins lasted less than two years in the hotseat at BlackBerry. He was named CEO in January 2012, taking over from co-CEOs Mike …
Gavin Clarke, 07 Nov 2013
The Register breaking news

'CRM – the little black dress of IT'

El Reg is indebted to Johnson King Public Relations of Weston Street, London for blending fashion and IT in its bid to make CRM more sexy. Inviting journalists to a press conference on behalf of its client, Detica, it pouts: "CRM - the little black dress of IT." No longer sexy and sophisticated, the LBD is now a byword for …
Tim Richardson, 19 Jun 2001
hands waving dollar bills in the air

Dell working on cloudy analytics apps

If you have a multi-billion dollar business selling servers and PCs directly to small and medium businesses, what happens when companies start shifting some of their computing needs to the cloud? You shift from being a manufacturer of IT gear to being a maker of cloudy systems and applications and a reseller of cloudy wares …