Articles about Crm

Strom Clouds

Stalled cloud growth, software flatlining, hated Lumias unsold... It's all fine, says Microsoft CEO

Microsoft is putting a brave face on disappointing third-quarter earnings that saw profits fall 25 per cent year-on-year and cloud revenues failing to rise fast enough to offset losses in other areas. Earnings per share were $0.62 non-GAAP, down 23 per cent from 2015, compared to analysts' estimates of $0.64. "We had a solid …
Iain Thomson, 21 Apr 2016

Telstra's CRM system breached competition undertaking: ACCC

IT integration isn't easy. Just ask Australia's dominant carrier Telstra, whose customer information system accidentally provided a ladder over the “Chinese walls” supposed to keep wholesale information out of the hands of its retail business. That information emerged in the regular Structural Separation Undertaking (SSU) …
Businesswoman shoots arrow from cliff at balloon holding up rival... Bit silly conceptual art. Photo by Shutterstock

Salesforce takes AIM, hits bullseye in enterprise integration

If you buy into the IBM and Oracle PR that they are cloud “leaders” and are successfully transitioning their on-prem software businesses, think again. Gartner’s latest assessment of the application infrastructure and middleware (AIM) market serves as a timely slap in the kisser. The report demonstrates that gold made by those …
Gavin Clarke, 14 Apr 2016

Microsoft: We have a bullet ready for 12 competencies

Microsoft is to take 12 "old world" accreditations out back to be shot as it drags channel partners – some of them kicking and screaming – into the cloud. Gavriella Schuster, GM of Microsoft’s worldwide partner group, said it will “streamline” certifications and funnel investment on “building successful cloud practices”. “ …
Paul Kunert, 13 Apr 2016
Marc Benioff of Salesforce. Pic: Techcrunch

Shareholder rage freezes Salesforce boss Marc Benioff's package

Mark Benioff won’t be getting a pay rise this year thanks to shareholder discontent over the “excessive compensation” of Salesforce management. The CRM-as-a-Service chief exec and co-founder will take home just $1.55m in Salesforce’s fiscal year 2017, exactly the same as last year. Benioff’s potential cash bonus has been …
Gavin Clarke, 12 Apr 2016

Salesforce acquires AI startup MetaMind

Salesforce.com has confirmed it has acquired AI startup MetaMind on undisclosed terms. MetaMind focuses on developing deep learning technology "to simplify, improve and automate decision making" for businesses. It was founded by Richard Socher in mid 2014, following a PhD at Stanford. Socher now describes himself as Chief …
Biting nails photo via Shutterstock

AI, VR, bots and YOU? A survivor's guide to The Future™

We’re at an inflection point, or – rather – the point before that inflection point. We are in the pre-countdown-phase for virtual reality or augmented reality or perhaps machine learning or bots, say onlookers. But which is it? Or will it be none of these? For Facebook CEO Mark Zuckerberg, the future is definitely virtual …
Gavin Clarke, 05 Apr 2016
IBM Headquarters, Armonk, NY

IBM snaps up small Bluewolf for reported $200m

IBM is set to buy its second CRM-as-a-service business this month, announcing the imminent acquisition of Bluewolf, a Salesforce partner, for a reported £200m. Bluewolf will join IBM's Interactive Experience (iX) arm, to provide Big Blue with Salesforcesque offerings in its customer relationship management. iX is an IBM …
Suitcase full of money

Learn how to prepare for the multichannel retailing future

PROMO Need to keep abreast of the latest developments in ecommerce and multichannel retailing? Then check-in at Internet Retailing Expo 2016 (IRX) for two days of conferences, clinics, workshops and exhibitions at the NEC in Birmingham (27-28 April 2016). And it’s all free. You can get more info and registration details at IRX. In …
David Gordon, 30 Mar 2016
IBM PC 5150

IBM buys CRM SaaS firm – no, not Salesforce

IBM has snapped up an as-a-service CRM expert and, no, it has nothing to do with Salesfore. The giant has bought Microsoft Dynamics systems integrator partner Optevia for an undisclosed sum in a deal announced Friday morning. UK-based Optevia will be folded into IBM Global Business Services, which is seeing staff axed as part …
Gavin Clarke, 18 Mar 2016
Carry on Cleo

Oracle whistles happy tune as shadow of AWS bus parks on database lawn

Oracle is brushing off challenges from Amazon Web Services and Microsoft to its core database business as a natural consequence of leadership. Rivals are pouncing to take advantage of the shift from on-prem licensing of software to the cloud, the firm reckoned. “People are coming after us, because we are by far the market …
Gavin Clarke, 16 Mar 2016
shutterstock_gold

Microsoft throws $$$$s at resellers who snare shiny new cloudy punters

Microsoft is again chucking wads of cash at channel types that convince entirely new customers - those not familiar with outages - to sign up to SKUs of Office 365 and CRM Online Pro. Money talks - financial encouragement is a proven method to shape the behaviour of third party sellers - and under the Sprint to the Finish …
Paul Kunert, 16 Mar 2016

SQL Server for Linux: A sign of Microsoft's weakness. Sort of

Analysis Microsoft is porting SQL Server to Linux, with a private preview available now and full availability “in mid-2017”. This is a big strategic move for the company. Microsoft’s server applications, including Active Directory, Exchange, SharePoint, SQL Server and Dynamics CRM, and the various components of System Center, have …
Tim Anderson, 09 Mar 2016

Cisco borgs Synata, services shuttered

If you were a Synata user, you are no more: the company's been Borged by the Borg, and all accounts closed down. The company was set up to develop and commercialise its enterprise search technology, which it says offered a single search point across e-mail (Gmail and Exchange), cloud storage (Dropbox, Google Drive and Box), …
Container meltdown

Backup bods at Microsoft lose CA audit data after server crash

Microsoft is asking its certificate authority (CA) affiliates to send it their own copies of audit data after a MS system crash resulted in data loss. Microsoft lost audit data for about 147 roots after a system crash. The incident had the knock-on effect of generating query emails to scores of affected (temporarily disavowed …
John Leyden, 04 Mar 2016
Dyson DC58 Animal

SMBs? Are you big enough to have a serious backup strategy?

One of the TLAs* we come across all the time in IT is CIA. It's not, in this context, a shady American intelligence force: as far as we're concerned it stands for Confidentiality, Integrity and Availability – the three strands you need to consider as part of your security and data management policies and processes. Most …
Dave Cartwright, 02 Mar 2016
Tony Stark

From Tony Stark to Iron Man: Building tomorrow's IT chief

The proliferation of smartphones, tablets and apps means everyone everywhere has an opinion about IT. Some experts believe the rise of interest in technology is a good thing – but for IT professionals, this attention creates a problem. While knowledge about devices has been democratised, the actual creation of tools and …
Mark Samuels, 11 Feb 2016
Cloudy sky

Former Oracle man Block fills Salesforce's COO slot

Oracle's former US sales chief Keith Block has been handed the keys to Salesforce by his boss Marc Benioff. Block has been named chief operating officer but will continue to lead global sales in addition to alliances and channels, industry strategy, and consulting. He was lifted from Oracle in 2013, where Block was executive …
Gavin Clarke, 03 Feb 2016
Kids car snow, image via Shutterstock

Cloud growth? Take a number, Microsoft. Two engines have stalled

Microsoft’s second fiscal quarter showed a company at a dangerous stage in its transition. It also revealed a firm that is unable to rely on the certainties of old. Not so long ago, Microsoft could call on three engines of growth to drive its business – Office/personal productivity, server and tools, and Windows client …
Gavin Clarke, 30 Jan 2016
Satya Nadella

Microsoft on Cloud 9 after online biz boosts profits to $6.3bn in second quarter

It has proven a happy New Year for Microsoft, with profits of $6.3bn (up 8 per cent on the year) in its second financial quarter – driven largely by increasing revenues from its cloud business. "Businesses everywhere are using the Microsoft Cloud as their digital platform to drive their ambitious transformation agendas," said …
Iain Thomson, 28 Jan 2016

Official: EMC concedes defeat on certified partner sales volumes

The top line on page one of the Vendor Channel Management Handbook is all about listening to and acting upon advice from partners. EMC’s US management might want to re-read this. The storage titan has finally climbed down on a heavily criticised element introduced to the global Business Partner Programme that was launched last …
Paul Kunert, 25 Jan 2016
recruitment_hired

Citrix names former Microsoft exec Kirill Tatarinov prez and CEO

Citrix has appointed former Microsoft exec Kirill Tatarinov President and chief executive officer. Tatarinov spent over eight years as President, Executive Vice President, Corporate Vice President Microsoft Business Solutions Division, overseeing Microsoft's Dynamics CRM and ERP businesses. His LinkedIn profile also records …
Simon Sharwood, 21 Jan 2016
Begging, image via Shutterstock

Spare a reserved cloud instance, gov? Microsoft's $1bn, 70k charity sales pitch

Microsoft is donating $1bn worth of its cloud services over three years to charities and non profits. The software giant used the annual Davos World Economic Forum media ego fest to unveil plans to recruit 70,000 to Microsoft cloud services in the next three years. Others promoted themselves at Davos in different ways. …
Gavin Clarke, 20 Jan 2016
Boy slurps watermelon. Credit: Shutterstock

PWC devours cloud consultancy Outbox Group

PwC is the latest big consultancy to grab a piece of the cloud action by hoovering up integrator Outbox Group, a European firm that specialises in CRM, marketing automation and IT maintenance. After maintaining a watching vigil, the big consultancies are starting to fork out cold hard cash for cloud services outfits - late …
Paul Kunert, 20 Jan 2016
Toilet roll printed with fake US $100 bills

Vendors reporting their cloud revenue with funny money

There's no way to tell just how successful your suppliers are in the cloud, because nobody's counting cloud cash consistently. So says analyst house Gartner in a paper titled “Vendor Cloud Revenue Claims — Should Enterprises Care?” Gartner thinks you need to care, because vendors are finding all sorts of ways to cook up a big …
Simon Sharwood, 18 Jan 2016

Data centre outfit Interxion admits to contact detail security breach

A security breach at European data centre firm Interxion has exposed the contact details of thousands of its customers, although no financial information is thought to be involved. Neither credit card details nor customer services were affected by last month’s security snafu, and only Interxion’s CRM system was affected, as …
John Leyden, 11 Jan 2016
Box and Salesforce have announced integration features

Box announces Salesforce integration, SDK for developers

Salesforce and Box have announced new integration features, including an SDK for developers. Salesforce Files Connect for Box enables access to files stored in Box for users on the Salesforce platform. Box content can be connected to Salesforce records, users or groups. The Box SDK for Salesforce, available on GitHub, is a …
Tim Anderson, 17 Dec 2015
IBM CEO 'Ginni' Rometty

Clearleap buy ushers IBM’s entry into video

Big Blue is splashing more cash on beefing up its cloud-based offerings, last week acquiring Clearleap along with its video platform for an unspecified amount. Clearleap counts HBO, TWC, Verizon and BBC America among its customer list, and provides video services that deliver content to multiscreen devices, as well as an open …
Faultline, 14 Dec 2015
Cash on scales. Pic: Images Money, Flickr

SAP insists no license changes after user's multi-core arm twister

SAP has insisted there's been no change in its software licensing, following a claim audits have been used to charge extra under existing licenses. Europe's software giant told The Register that its policy on licensing has "remained consistent." Also, it claimed that should changes be made, they would not be applied to …
Gavin Clarke, 08 Dec 2015
The Seeing Eye by Valerie Everett, Flickr, CC2.0

Are CIOs condemned to 'interesting' times in 2016?

CIO Manifesto Whether you believe in five year plans, or think forecasting for 2016 is something best done next January, we all should have some feel for how next year is going to pan out. The group of IT execs we got around a table last month were mostly positive about next year, not only expecting budgets to go up, but that the work next …
Dominic Connor, 02 Dec 2015
PowerApps - as easy as Excel, says Microsoft

Microsoft whips out PowerApps – now your Pointy Haired Boss can write software, too!

Microsoft has announced PowerApps, a new way to create and host applications for its Azure cloud service. PowerApps is an "enterprise service for innovators everywhere to connect, create and share business apps," says Application Platform VP Bill Staples. Sure, but what is this really? Microsoft, it turns out, is still …
Tim Anderson, 30 Nov 2015
Cloudy sky

Microsoft's CRM chief defects to Salesforce

Microsoft’s head of its CRM business apps division will front up Salesforce's analytics cloud, just as Microsoft prepares to release its Dynamics CRM 2016 suite. Corporate vice president for Microsoft Dynamics Robert Stutz has been poached by Salesforce, becoming the as-a-service CRM provider's chief analytics officer. He'd …
Gavin Clarke, 19 Nov 2015
Bank vault

Microsoft capitulates, announces German data centres

Call it “safe harbour” in action: Microsoft has announced it's going to go along with Germany's data privacy concerns and start hosting Azure, Office 365, and Dynamics CRM Online in that country. The decision comes hard on the heels of the company's decision to spin up some rust in the UK, with the Ministry of Defence as an …

Anything AWS can do: Microsoft announces UK data centre region for Azure cloud

Microsoft's CEO has announced it will build a UK data centre for its Azure cloud - just days after a similar announcement from AWS CTO Werner Vogels. It seems the race is on. Azure will have cloud services based in the UK "beginning in 2016" said Nadella's slide, whereas Vogels stated that the AWS installation will be online " …
Tim Anderson, 10 Nov 2015
Cash on scales. Pic: Images Money, Flickr

Major Salesforce discounts. If you renew early ... and big

Salesforce is offering substantial discounts to customers who sign up early and commit to its full business suite plus services. The cloud provider is understood to be going 25 per cent over its standard volume discount in cases where customers qualified for a maximum 50 per cent off. The catch is that customers must sign up …
Gavin Clarke, 05 Nov 2015

Logicalis: UK boss Gales has quit for 'personal reasons'

An interim managing director is running Logicalis UK after the former boss Ben Gales exited roughly six weeks into the role. Ex-NCR and Xerox exec Gales arrived at Logicalis in mid-September following an exhaustive seven-month search to find a replacement for Mark Starkey, who quit in February. But the situation with Gales “ …
Paul Kunert, 04 Nov 2015
Angle grinder image via Shutterstock

IBM stamps its pedal to the metal: Spark flies onto Big Blue's Bluemix

IBM has made its planned Apache Spark service available on its Bluemix cloud platform. The service was announced in June, when IBM pledged 3,500 staffers to Apache's analytics project, with Spark also becoming the basis of IBM's analytics and commerce platforms and its Watson Health Cloud. Spark-as-a-service will be available …
Gavin Clarke, 26 Oct 2015

Oracle points patching firehose at 154 vulnerabilities

Sysadmins forced by circumstance or folly to support Java can get busy again, with 25 fixes for the product among the Scarlet Letter's regular patch notice. The good news is that Oracle says none of the vulnerabilities in its mammoth bug-splat had been exploited as of 19 October. The fixes to Java SE and Java SE Embedded …
The Mosque at the Taj Mahal, shot from within the Taj Mahal through the marble screens

Microsoft flicks switch for three Azure bit barns in India

Microsoft's Azure cloud services have a new region: India. The House That Gates Built now has functioning bit barns in the central Indian city of Pune, Chennai and Mumbai. As of today, the three bit barns are open for Azure business. Later in October Office 365 will start to operate from India and in the first half of 2016 …
Simon Sharwood, 20 Oct 2015
Google UK's Lego Android

How far will Microsoft go with Android?

There is only one destination for companies that fail with their own mobile operating system, and it's called Android. Last month, BlackBerry acknowledged defeat by announcing PRIV, an Android device with a focus on security. What then is Microsoft’s Plan B when it comes to mobile? In the Nadella era we have already seen the …
Tim Anderson, 14 Oct 2015

On its way: A Google-free, NSA-free IT infrastructure for Europe

Analysis This really wasn’t in the script. All conquering, “disruptive” Silicon Valley companies were more powerful than any nation state, we were told, and governments and nations would submit to their norms. But now the dam that Max Schrems cracked last week has burst open as European companies seek to nail down local alternatives to …
Andrew Orlowski, 14 Oct 2015
Rafe Laguna, CEO of open source enterprise software company Open Xchange, addresses the audience. Pic by Andrew Orlowski

Google uses humans as Matrix-style ‘data batteries’ – Open Xchange CEO

OX Summit 2015 If any Americans are in doubt about what European technology business thinks of Silicon Valley’s data-slurping giants, it wouldn’t take them long to find out from a gathering in Berlin of European companies who look after personal data. The audience applauded wildly (and it was the only applause of a sober keynote) when Rafael …
Andrew Orlowski, 09 Oct 2015
Huge Clouds Ocean

The do-it-all storage giant is dying: Clouds loom over on-prem IT

Comment The days of the massive standalone storage company are coming to a close, as the public cloud and myriad storage startups drive cumulatively fatal wounds deep into the heart of the one-supplier-does-all-your-storage business model. The all-you-need, best-of-breed storage supplier days are ending as enterprises realize they can …
Chris Mellor, 08 Oct 2015
Fountain pen

Silicon Valley fights European Court of Justice ruling with small print

Robbed of their Safe Harbor protection, US cloud giants are taking shelter behind a new data-export and privacy fig leaf. Microsoft and Salesforce have become the first to publicly invoke “model clauses” – saying customers can continue shipping data outside the EU and onto their servers in the US despite Tuesday's ruling by …
Gavin Clarke, 07 Oct 2015

Microsoft stamps its bootprints harder into India

Just days after promising to connect a ton of people in India to the world of cat GIFs and online ads, Microsoft has opened a load of data centers in the nation to flog its cloud. The move was first mentioned last year by CEO Satya Nadella, who described the Indian cloud services market as a "two trillion dollar market …
Kat Hall, 29 Sep 2015
Boy slurps watermelon. Credit: Shutterstock

Microsoft eats its Dynamics CRM young with Adxstudio buy

Microsoft has picked over the “key product and technology assets” of Adxstudio, a long-time Dynamics CRM and application development partner. The deal will see Microsoft get Adxstudio’s technology, but not its consulting business. That will now be spun off into a new organisation. No-one in either company is talking about the …
Bill Bennett, 29 Sep 2015
Satya Nadella

Axed-ya Nadella swings blade through the forest of Microsoft again

In Microsoft CEO Satya Nadella's latest move to dismantle the legacy of his predecessor, Steve Ballmer, the software giant has announced that it's changing its financial reporting structure ... again. The last time Redmond reorganized how it reports its earnings to investors was in the summer of 2013. Ballmer would step aside …
Neil McAllister, 28 Sep 2015

Did you bet the farm on Amazon's cloud? Time to wean yourself off

Comment Oracle is making hay over last weekend's mega six-hour Amazon Web Services (AWS) cloud outage. "You get what you pay for," tweeted Oracle's Phil Dunn, with the caveat that all views are his and don't necessarily reflect those of Oracle. But you get the point. Yes, Amazon's been left with egg on its face and rivals will be …
Gavin Clarke, 25 Sep 2015
Calgary_Stampede

What the Zeus? Nexenta beats VSAN, Nutanix and SimpliVity

Comment IT biz Northern Backup has replaced Hitachi, Dell and HP SAN arrays with Nexenta storage, which it chose ahead of VMware VSA, Nutanix and SimpliVity alternatives because Nexenta storage was both cheaper and faster. Calgary-based Northern Backup was started up in 2004 and offers offsite back-up, managed hosting and support …
Chris Mellor, 22 Sep 2015
recruitment_hired

Story to write next chapter for Civica Group

Specialist software and outsourced services slinger Civica Group has hired former Capita exec Wayne Story to take charge of the UK sub. Most recently, Story was interim CEO at equity-based plan admin services outfit Equatex, and remains non-exec director at Montagu Private Equity and board chair at recruiter GatenbySanderson …
Paul Kunert, 21 Sep 2015