Articles about Crm

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PWC devours cloud consultancy Outbox Group

PwC is the latest big consultancy to grab a piece of the cloud action by hoovering up integrator Outbox Group, a European firm that specialises in CRM, marketing automation and IT maintenance. After maintaining a watching vigil, the big consultancies are starting to fork out cold hard cash for cloud services outfits - late …
Paul Kunert, 20 Jan 2016
Boy slurps watermelon. Credit: Shutterstock

Microsoft eats its Dynamics CRM young with Adxstudio buy

Microsoft has picked over the “key product and technology assets” of Adxstudio, a long-time Dynamics CRM and application development partner. The deal will see Microsoft get Adxstudio’s technology, but not its consulting business. That will now be spun off into a new organisation. No-one in either company is talking about the …
Bill Bennett, 29 Sep 2015
Couple holding hands. Pic: Marina Aguiar

Microsoft puts arm round Salesforce, pair skip gaily into the cloud

Microsoft and Salesforce are extending their strategic partnership with a further integration of their software and CRM clouds. Salesforce is to be pushed together with Microsoft’s Skype for Business, OneNote, Delve and Windows 10, the companies said late on Wednesday. Skype for Business and OneNote are being integrated with …
Gavin Clarke, 17 Sep 2015

Outsourcery shutters CRM practice... almost

Cash strapped cloud biz Outsourcery has effectively shuttered its CRM practice to new customers after the majority of its team departed for new pastures. We aren’t talking big numbers here: four staffers have defected to Microsoft CRM and ERP consultant QuantiQ and two people have left to join other companies. That leaves one …
Paul Kunert, 26 Aug 2015
Carrot

Dynamics CRM biz gobble lets bosses play fantasy league ... at work ... using sales reps

Microsoft has gobbled up FantasySalesTeam-maker Incent Games, and will bake the software into its Dynamics CRM product. Incent calls FantasySalesTeam "sales gamification" (no, me neither). Rather than dangle a big carrot in front of sales reps – like a fat end-of-year bonus – it lets managers offer lots of smaller prizes to …
Iain Thomson, 3 Aug 2015
Liam Neeson Taken

Never escape the boss again: Salesforce tracks down your best people any time, any place

Salesforce is adding new "intelligent" software to its CRM system that hunts down the right sales or support staffer for a particular task no matter where they are. "The Service Cloud Intelligence Engine harnesses the power of data science to improve workflows, business processes and deliver seamless customer service across …
Iain Thomson, 9 Mar 2015
hands waving dollar bills in the air

SugarCRM sews up sweet deal to buy out junior upstart Stitch

SugarCRM – producers of customer relationship management system Sugar – have acquired the intellectual property rights "and other assets" of mobile start-up Stitch. Stitch is a the sales automation outfit - or, as they would put it, a "personalised digital assistant" that offers integrated analysis of email, calendar and CRM …

Warm breeze of consolidation blows through Microsoft channel

A trickle of activity in the Microsoft small biz channel has seen Gold partner minnow Core Technology Systems devour small but perfectly formed on-prem and cloudy CRM consultancy Excitation. In a canned statement, Conor Callanan, CEO at Core, claimed the buy gives it a ready made CRM practice and “rounds out” its web-based …
Paul Kunert, 8 Sep 2014
big droplets falling from rain cloud

Salesforce cloud goes titsup: Users face another long weekend

Customers dependent on Salesforce were kicked offline on Friday morning as Marc Benioff’s cloud went titsup. Sales and marketing teams were left looking at an early start to the weekend as their CRM-as-a-service checked out. The blank screens seemed to be the result of a problem in two of the company’s instances serving EMEA …
Gavin Clarke, 5 Sep 2014
management regulation1

Rimini Street promises 'business as usual' after Oracle IP judgment

Software support specialist Rimini Street has promised it's "business as usual" despite suffering a setback in its ongoing intellectual property dispute with Larry Ellison's Oracle. "Oracle has established a prima facie case of copyright infringement as it relates to the identified copies of Oracle Database," said District …
Gavin Clarke, 15 Aug 2014
Marc Benioff

Salesforce fires tractor beam at RelateIQ, hauls upstart into mothership

Salesforce has announced plans to acquire younger rival RelateIQ, a move that will shore up its core customer relationship management business with some advanced technology. The software-as-a-service giant said in an SEC filing published on Friday that it had agreed to pay $390m to purchase CRM startup RelateIQ for $350m in …
Jack Clark, 11 Jul 2014

Former Insight boss Fenton slurps Microsoft ERP channel biz

Former Insight EMEA president Stuart Fenton has picked up the UK arm of global Microsoft ERP integrator Tectura - the first in a planned mid-market roll up. The acquisition of London-based Tectura UK, a subsidiary of US firm Tectura Corporation, was completed by Fenton and his investment biz QuantiQ. After a decade running …
Paul Kunert, 3 Jun 2014

Confirmed: Salesforce partners with 'evil empire' Microsoft

Salesforce is teaming up with Microsoft, a company Salesforce chief Marc Benioff used to call the "evil empire". Putting to rest rumors from earlier today, the two companies have announced they are burying the hatchet – and will team up so that Windows users can more easily access Salesforce's tech from within Microsoft's …
Jack Clark, 29 May 2014
Marc Benioff

Microsoft, Salesforce thump table in cloud tie-up talks – report

Salesforce is in talks over a cloud tie-up with Microsoft, a company its chief once branded the "evil empire". The two enterprise staples are reportedly in the closing stages of talks about a deal that would let users of the Windows Azure cloud use Salesforce’s apps: Bloomberg reports Salesforce’s CRM-as-a-service will be made …
Gavin Clarke, 29 May 2014
Handshake

With $100m+ buyout deal, Klout is suddenly popular again

Klout, the startup that claims to be able to measure users' influence on social media sites, has just gained a whole lot more influence of its own – at least $100m worth. Re/Code reports that Klout has been acquired by "social customer experience" company Lithium Technologies in a cash-and-stock deal valued "in the low nine …
Neil McAllister, 11 Feb 2014
SAP co-CEO Bill McDermott

SAP: Those growth targets we talked about? Give us another 2 years

SAP has delayed its 2015 growth goal by two years because of an uptick in cloud and software maintenance at the expense of its core business. The world’s largest maker of business software Tuesday announced final full year and fourth-quarter results in line with last week's preliminary numbers. But SAP did reveal its target …
Gavin Clarke, 21 Jan 2014
Marc Benioff

Salesforce slaps Amazon, Google with glove: 'I'm THE FIRST $1bn-quarter enterprise cloud biz'

Salesforce shares stumbled down 1.5 percent on Monday after the customer relationship management company reported third quarter revenues that narrowly beat analyst expectations. The company booked sales of $1.072bn, with a billion coming from its core businesses, and $72m from other assets such as platform-as-a-service cloud …
Jack Clark, 19 Nov 2013

SAP CEOs are like Highlanders - there can be only one

Circumstance, it seems, has forced SAP to abandon its beloved dual-chief-executive model. Company co-CEO Bill McDermott will be flying solo in 10 months and a new co-CEO will not be named by the software giant following the resignation of current co-CEO Jim Hagemann Snabe, who has been selected for election to SAP's …
Gavin Clarke, 23 Jul 2013

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