Articles about Crm

Microsoft

Microsoft offers pay-as-you-go CRM

Microsoft is banking on a pay by the month charging scheme to pull small businesses onto its customer relationship management (CRM) and enterprise resource planning (ERP) software. Traditionally seen as the preserve of big firms, CRM and ERP are moving to small and medium organisations. Monthly payments are available in "15 …
John Oates, 24 Oct 2007

Whoops, my cloud's just gone titsup. Now what?

“We apologise for the disruption. We have identified the cause and are working to restore the service as quickly as possible.” Attempting to log onto your cloud service and being faced with a message like that is guaranteed to strike fear into the heart of anybody that has trusted all or just part of their company's CRM, email …
Rachel Willcox, 06 Aug 2014
Source: Simply Smile Photography by Georgia Stephenson

Salesforce and Oracle bury hatchet in historic cloud partnership

Salesforce.com and Oracle are to integrate their clouds at application, platform and infrastructure levels, the companies announced today. Salesforce is standardising on Oracle Linux, Exadata hardware, the Oracle Database and Java Middleware. Oracle will integrate Salesforce.com with Oracle's Fusion HCM and Financial Cloud. And …
Drew Cullen, 25 Jun 2013
cloud_accounting2

Strategy-flinging No 10 civil servant Stephen Kelly turns Sage CEO

A top government civil servant is trading control of the nation’s IT for leadership of Sage Group, the giant accounting software firm that turns over £1.32bn a year. Stephen Kelly is stepping down as UK government chief operating officer to become chief executive of the accounting software firm in November. Kelly will succeed …
Gavin Clarke, 06 Aug 2014

Tech industry IGNORES customers: 'It's a supplier-driven world'

Tech manufacturers and their third party suppliers have profiteered by ignoring the real demands of SME customers in the pursuit of extra margin, or so says the CEO at a print hardware and services biz. The, er, revelatory piece of info was announced by Steve Francis, boss at print solutions company Danwood. Francis was …
Paul Kunert, 11 Jul 2014
Marc Benioff

Salesforce slaps Amazon, Google with glove: 'I'm THE FIRST $1bn-quarter enterprise cloud biz'

Salesforce shares stumbled down 1.5 percent on Monday after the customer relationship management company reported third quarter revenues that narrowly beat analyst expectations. The company booked sales of $1.072bn, with a billion coming from its core businesses, and $72m from other assets such as platform-as-a-service cloud …
Jack Clark, 19 Nov 2013
The Register breaking news

Salesforce rival SugarCRM scores $40m from Goldman Sachs

Salesforce's customer relationship management (CRM) software rival SugarCRM has landed a huge chunk of Wall Street money, in a possible move closer to an IPO. SugarCRM Wednesday said it’s taken a $40m equity investment from banker Goldman Sachs and named Goldman vice president Antoine Munfa as a board director. The amount is …
Gavin Clarke, 21 Aug 2013

Beauty firm Avon sticks spike heel into $125m SAP-based sales project

Avon is writing off a massive SAP-based order management project following a failed pilot in Canada earlier this year. The cosmetics giant, famed for its door-to-door sales reps, is writing off development and future rollout of an order management system that has cost $125m and is based on SAP ERP and CRM applications with a …
Gavin Clarke, 17 Dec 2013

SAP to make do with one CEO after two-headed hub halved

SAP, the world’s largest business software maker, is losing one of its two CEOs and leaving Bill McDermott to rule them all. The German giant said co-CEO Jim Hagemann Snabe will be shifting to the SAP supervisory board pending a shareholder election at next May's AGM. Snabe said in a statement on the news: “I have decided that …
Gavin Clarke, 22 Jul 2013
Handshake

With $100m+ buyout deal, Klout is suddenly popular again

Klout, the startup that claims to be able to measure users' influence on social media sites, has just gained a whole lot more influence of its own – at least $100m worth. Re/Code reports that Klout has been acquired by "social customer experience" company Lithium Technologies in a cash-and-stock deal valued "in the low nine …
Neil McAllister, 11 Feb 2014
homeless man with sign

Sage CRM goes online

Sage is launching a pay-as-you-go version of its CRM software available through a website. A hosted version of Sage CRM Mid Market Edition - called Sagecrm.com - is available from £50 per user per month. Smaller businesses can use the service through the website to start with and move to an on-site version if their needs …
John Oates, 26 Oct 2005
Larry Ellison, photo by Oracle Corporate Communications

Oracle has swallowed BigMachines, but does Salesforce look queasy?

Oracle has scooped up a hosted CRM specialist and one-time Salesforce.com investment. Larry Ellison's database giant has bought BigMachines, a 13-year-old provider of hosted sales-to-order software that allows sales staff to create quotes, promotions and proposals using automated workflows. Financial terms of the deal were not …
Gavin Clarke, 24 Oct 2013
Barack Obama in the Oval Office

Salesforce CEO Benioff offers Obama 'free' Healthcare.gov web fix

Salesforce.com's chief Marc Benioff has offered to help Barack Obama fix his struggling online healthcare exchange for free. The hosted CRM executive is reported to have offered to re-build the entire HealthCare.gov web site and host it without charge for five years. The report didn't say where or how Benioff proposed to host …
Gavin Clarke, 06 Dec 2013

SAP CEOs are like Highlanders - there can be only one

Circumstance, it seems, has forced SAP to abandon its beloved dual-chief-executive model. Company co-CEO Bill McDermott will be flying solo in 10 months and a new co-CEO will not be named by the software giant following the resignation of current co-CEO Jim Hagemann Snabe, who has been selected for election to SAP's supervisory …
Gavin Clarke, 23 Jul 2013
frustration_anger_irritation_annoyance pain

CIOs, IT chiefs: ARRGH! What do you MEAN, HR just bought 400 iPads and didn't tell us

CIOs and IT bods are in the dark over tech budgets as lines of biz people sidestep them to deploy their own projects, according to a survey by the Corporate Executive Board. Some 165 firms with a tech spend of $29bn responded to the questions from CEB, an advisory firm, which estimates that up to 40 per cent more is unofficially …
Paul Kunert, 26 Nov 2013

Oracle shoves IBM out of world's No 2 software seller spot – Gartner

Oracle sold more software than IBM last year for the first time ever, making Larry Ellison’s database giant second only to Microsoft, at least according to analyst Gartner. Oracle made $29.6bn during 2013, growing 3.4 per cent over the previous year and elevating it from world’s third largest to second-largest software vendor. …
Gavin Clarke, 01 Apr 2014
Oracle Termites

Oracle shares pummeled after giant reports glacial growth

Oracle's shares dropped sharply after the database giant reported results that – yet again – missed analysts' expectations. Ellison & Co. reported revenues of $11.32bn and an earnings-per-share (EPS) of $0.92 for its fourth financial quarter of 2014 on Thursday, missing analyst expectations of $11.48bn and an EPS of $0.95. …
Jack Clark, 19 Jun 2014
Our hire car beside the Stuart Highway

IBM and SAP: Looks like we're STUCK forever on the cloud highway

Earnings from SAP and IBM – two giants in enterprise IT - proved that both companies are struggling to cope with the move to the cloud and show that success in hosted computing is receding for them. While it's true that the big growth for SAP was in its cloud-related business – up 66 per cent for the fourth quarter and 158 per …
Gavin Clarke, 24 Jan 2014
cloud

SAP goes hostal with CRM

After taunting customers for months, SAP has finally dished out its take on CRM as an online, hosted service. The SAP CRM On-Demand Solution will go up against market darling salesforce.com and, now part of the borg, Siebel CRM OnDemand. SAP meant to push this service out the door months earlier and still hasn't delivered a …
Ashlee Vance, 03 Feb 2006

Report: Cloud could slash biz software energy use by 87%

If every US company would shift its core business-software applications from in-house equipment to the cloud, the amount of energy used by that software could be reduced by as much as 87 per cent, a new study claims. The study, which was published on Tuesday, was conducted by Lawrence Berkeley National Laboratory – a government …
Neil McAllister, 11 Jun 2013
globalisation

Microsoft CRM RSS feeds on the books

Microsoft is introducing RSS to its fledgling customer relationship management (CRM) suite. The company is working on features that enable users of its Dynamics CRM to receive updated sales information through subscriber-based Really Simple Syndication (RSS) feeds. RSS is expected in the third edition of Microsoft's CRM software …
Gavin Clarke, 13 Sep 2005
management consumerisation

Crayon pleads with channel: Help us build our UK biz

SAM specialist and global Microsoft licensing solutions partner (LSP) Crayon is looking to cosy up to a small bunch of resellers and SIs via a sales referral model. The Nordic-owned consultancy and licensing transactional engine set up shop in Blighty after devouring locally based Fast Ltd a year ago. The 45-strong UK operation …
Paul Kunert, 03 Apr 2014

Microsoft 'streamlines' ERP and CRM pricing

Microsoft is introducing per-user pricing for its business applications in an attempt to streamline licensing and reduce the cost of its CRM and ERP software. On Tuesday, the company announced three new pricing bundles for its Dynamics range of software under the Business Ready Licensing Plan, which it claimed will be simpler …
Gavin Clarke, 12 Jul 2006
Skype logo

Salesforce.com embeds Skype into CRM

As part of its sustained campaign to dominate the emerging world of on-demand applications, salesforce.com has announced a version of the Skype Internet-based telephone software to work with its Salesforce customer relationship management (CRM) package. The special version of Skype, developed by the German voice-over-IP …
Phil Manchester, 14 May 2007
The Register breaking news

CipherCloud lands in Oz

US encryption vendor CipherCloud, setup by ArcSight founding VP of engineering Pravin Kothari, is going live with an Australian office to provide professional services to local customers and give sales a kick along. The company positions itself as allowing companies to resolve the most common concern of moving to cloud computing …

Microsoft explains its new financial reporting structure – sort of

In a meeting with financial analysts on Thursday, Microsoft for the first time disclosed details of its new financial reporting structure, in light of the radical organizational restructuring that CEO Steve Ballmer announced in July. As we were told, gone are the classic five business groups units – Windows, Server and Tools, …
Neil McAllister, 20 Sep 2013
fingers pointing at man

More Carphone CRM goes online

Following on from last year's deal with the Opal Telecom division of Carphone Warehouse, online business management provider NetSuite has snaffled a bit more work from the UK telecoms company. Business Solutions, the business-to-business arm of the Carphone Warehouse, has opted for NetSuite's CRM+ to provide Sales Force …
Martin Banks, 11 Jul 2006
Cloud security

Microsoft defends Azure with two-factor auth security

Updated Microsoft's multi-factor authentication service has gone into general availability, doubling prices and giving enterprises a service-level agreement. Microsoft announced the general availability of the product in a blog post on Thursday. The MFA technology allows admins to add an additional layer of security to accounts using …
Jack Clark, 26 Sep 2013

Partners to Microsoft: We are NOT ready for cloudy stuff yet

Microsoft has delayed and in some cases completely scrapped a raft of cloudy changes to its Partner Network that were due to be put in place from as early as January. This follows responses from channel partners that they were not ready for the overhaul, which Microsoft made public at its WPC knees-up, because their cloud …
Paul Kunert, 27 Nov 2013
The Register breaking news

Microsoft CRM goes global

Microsoft Business Solutions today released to manufacturing final code for its latest customer relationship management (CRM) software. Version 1.2 of Microsoft CRM offers sales, marketing and customer service modules and is commercially available in 47 geographies from January 2004. The previous release, Microsoft CRM 1.0, was …
Robert Jaques, 08 Dec 2003
Azure Index

Azure has put new life into Active Directory

Active Directory is dead: long live Active Directory. While Microsoft's Windows Server Active Directory (WSAD) is unable to meet the needs of today, its younger sibling Azure Active Directory (AAD) looks set to take the world by storm. I have given it the once over and am impressed with the technology – but also ambivalent about …
Trevor Pott, 28 Nov 2014
The Register breaking news

Sage rebadges CRM for smaller biz

Sage is releasing its mid-market CRM product created through the acquisition of ACCPAC earlier this year. The product, Sage CRM Mid-Market edition, was previously available in the UK as ACCPAC CRM. The software is available in a shrink-wrapped box from today but Sage is more excited about the hosted version which will be …
John Oates, 02 Nov 2004
The Register breaking news

BT rolls out Siebel CRM on demand

BT is to be the first UK provider to offer Siebel Systems' CRM OnDemand as a hosted service for small and medium-sized firms. The service can be set up as a stand-alone installation or integrated with existing on-site deployments of Siebel's customer relatinoship management software. It is billed on a per licence per user per …
Robert Jaques, 07 Dec 2003

Microsoft adds two-factor authentication to Windows Azure

Microsoft's cloudy identity and access management tool has been given two-factor authentication. This lets admins add another layer of security into applications that integrate with Windows Azure Active Directory, Microsoft announced on Wednesday. Microsoft announced plans in April to bring two-factor authentication (in softy- …
Jack Clark, 14 Jun 2013
The Register breaking news

MS CRM wins hearts, minds, wallets

David Batt, general manager of Microsoft CRM, said the CRM market is growing at between 10 and 15 per cent but Microsoft's CRM offering has grown more than 80 per cent a year in its first three years. Microsoft has found 3,500 customers and claims 62 per cent would be happy to be reference customers for the vendor. According to …
John Oates, 17 Nov 2004
Facebook WhatsApp

Wake up, grandad: All the techies use social media

Ever since I passed the big five-o, I have noticed more and more youngsters who believe their generation invented something we older guys were using decades ago. At a recent event, for example, I overheard a bunch of 20-something industry analysts seriously discussing how the 50-something CIOs running IT departments today need …
Dale Vile, 25 Jun 2014
hands waving dollar bills in the air

Microsoft finally puts date on hosted CRM

Microsoft will next year launch a hosted customer relationship management (CRM) service while insisting it's not competing with Salesforce.com, SAP and Oracle. Steve Ballmer, Microsoft's chief executive, told 7,000 partners Tuesday that Microsoft plans to unveil Dynamics CRM Live in the second quarter of 2007 as an online …
Gavin Clarke, 11 Jul 2006
Maurice Moss, IT Crowd

SAP in search of autistic software engineers who 'think different'

SAP wants to hire engineers diagnosed with autism - or people who "think differently" in the words of the enterprise software giant. In a big push to fill out its ranks of developers, testers and bods involved in data quality assurance, SAP has turned to Specialisterne, a group dedicated to finding work for those with autism. …
Gavin Clarke, 23 May 2013

Dragons' Den star's biz Outsourcery sends yet more millions up in smoke

Cloud service provider Outsourcery has released its half-year financials while talking up its business potential, quietly avoiding the fact that it has little to boast about in terms of actual performance. Revenues at the cloud services player to the end of June moved up 23.5 per cent to £2.1m (including £1.5m of recurring …
Paul Kunert, 25 Sep 2013
The Register breaking news

Oracle claims complete cloud suite

OpenWorld 2012 On Monday, Larry Ellison told attendees at OpenWorld 2012 in San Francisco that Oracle was a reluctant entrant into the cloud market, pushed on by the wishes of its customers. Just one day later, his company claimed its new public cloud applications suite is the biggest in the business. VP of Oracle Product Development Thomas …
Iain Thomson, 02 Oct 2012
The Register breaking news

Microsoft launches CRM (in US)

ComputerWire: IT Industry Intelligence Microsoft Corp finally launched its delayed customer relationship management (CRM) software yesterday, the company's first foray into this area of e-business software. Redmond, Washington-based Microsoft CRM for North America was delayed from its planned end-of-2002 launch at the last …
ComputerWire, 22 Jan 2003
The Register breaking news

Salesforce.com welcomes CRM lapse

Salesforce.com's campaign to go beyond CRM and become a platform player took a fresh turn Wednesday with services announced to win greater developer support and a new campaign highlighting its integration with traditional back office software. The hosted CRM provider has launched AppExchange OEM Edition, giving developers the …
Gavin Clarke, 25 May 2006
A boomerang

Salary packager plans cloud boomerang

Am Australian company has just deployed hosted CRM but plans to bring it back on-premises, before sending it back out to the cloud in future. The company in question is called Remunerator Group, and last year it plumped for a new Microsoft Dynamics system to beef up workflow for complaints handling. That project went well and …
Simon Sharwood, 07 Jun 2012
cloud computing Fight

Thanks, Amazon – we'll take it from here: SAP muscles in on cloud subscriptions

SAP is putting its entire business applications suite online and selling the lot through subscription. The on-premise giant last week announced SAP Business Suite via the SAP Hana Enterprise Cloud service. Underpinning the service is Hana, SAP’s in-memory database technology. Subscriptions are a huge deal for SAP. The world's …
Gavin Clarke, 15 Apr 2014
channel

Hosted CRM: prepare your boat to be floated

Quocirca's Changing Channels If hosted CRM floats your boat, 2006 is going to be an exciting year. The noise created by salesforce.com and others over the last few years has created a momentum for hosted offerings in the CRM market as a whole. The vendors are heading down the hosted route faster than their customers and prospects, but if they create enough …
Quocirca, 19 Dec 2005
More flaws found in Java

Oracle drops shedload of CRITICAL vuln-busting Java patches

Oracle's autumn batch of quarterly updates included no fewer than 127 security fixes, including 51 for Java alone. The arrival of the Critical Patch Update (CPU) from Oracle means pretty much all of the enterprise server packages from the software giant need patching. Oracle Database Server, Oracle E-Business Suite, Oracle …
John Leyden, 16 Oct 2013
Children wash hands Plan photo Hatai Limprayoonyong

CIO of children's charity: Data re-org will change the giving game

There’s nothing charitable about working in the third sector. In fact, it’s extremely unforgiving, as children’s charity Merlin discovered in 2013. The charity merged with Save the Children after management determined they couldn’t raise the kinds of funds that corporate sponsors wanted to see it raising. The giving scene is …
Gavin Clarke, 16 Oct 2014
homeless man with sign

Squeezing CRM into the mid-market

Quocirca's changing channels For the last few years, the mid-market, in the minds of applications vendors, has been ripe for improving the way they manage their customer relationships. Given the growth rate of some CRM vendors targeting this market, they may have a point. For a reseller looking to expand their portfolio to include a CRM offering, the range …
Bob Tarzey, 26 Apr 2005
The Register breaking news

'CRM – the little black dress of IT'

El Reg is indebted to Johnson King Public Relations of Weston Street, London for blending fashion and IT in its bid to make CRM more sexy. Inviting journalists to a press conference on behalf of its client, Detica, it pouts: "CRM - the little black dress of IT." No longer sexy and sophisticated, the LBD is now a byword for …
Tim Richardson, 19 Jun 2001

Microsoft needs to keep visible under waves of Blue

Analysis Remember Microsoft's Blackcomb? Nor do I: it never happened. For years, Blackcomb was the code name for a “next” version of Windows after Longhorn. Longhorn became Windows Vista and when that lumbered out the working title for Windows 7 became Vienna. Now we have a new codename: Blue. Only Blue isn’t a new version of Windows - …
Gavin Clarke, 09 Feb 2013