Articles about Crm

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Speaking in Tech: Blame millennials for customer engagement upheaval

Podcast speaking_in_tech Greg Knieriemen podcast enterprise This week Greg returns to our weekly tech-cast with Amy and Melissa, and special guest Michel Feaster, co-founder and CEO at Usermind. The crew talks about CRM evolving, startup life, tech backlash and Apple announcements. The details... (0:00) Dropping F-bombs and …
Team Register, 8 Jun 2017

LinkedIn starts piping sales data to Salesforce and Dynamics

LinkedIn has revealed a new version of its SaaSy Sales Navigator that pipes activities from the network into Salesforce.com. Sales Navigator has been around for years and offers subscribers the chance to pursue their prey within the walled garden of the social network for suits. But as the company explains, that activity took …
Simon Sharwood, 23 Mar 2017
Salesforce web page

Salesforce: Brex-pensive mistake, guys. Your little referendum dented our brilliant results

Salesforce.com has posted record quarterly and annual results. The company today announced its fourth quarter and full 2016 results, both of which had CEO March Benioff beaming. And well he might: the CEO used his prepared remarks to note that this is Salesforce's 50th quarterly earnings call as a public company and that in …
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Stung by Dynamics 365 hike? Microsoft has a deal for you... just don't expect much

Microsoft is cutting deals for CRM Online customers in the UK stunned by the price hike when moving on to Dynamics 365. CRM Online users will be offered transitional deals as their existing contracts come to an end. But don't expect something off the shelf or clear to understand – what you pay will be determined by what you' …
Gavin Clarke, 6 Dec 2016
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EasyJet rides digital and mobile on Brexit currency pressure

EasyJet will focus on digital and new technology to cut costs and increase revenue after its results received a Brexit-sized pounding. The budget airline on Tuesday reported a 27 per cent fall in profits to £495m from revenue that dropped 0.4 per cent to £4.67bn for the year to September 30. That was despite record passenger …
Gavin Clarke, 15 Nov 2016

Salesforce Einstein: Enterprise AI breakthrough, or CRM Clippy?

Salesforce has unveiled Einstein, a deep learning platform it hopes will form the foundation of all of its future SaaS offerings. Touting years of development and hundreds of millions of dollars in both in-house development and acquisitions, Einstein will be baked into pretty much every major product Salesforce offers. …
Shaun Nichols, 18 Sep 2016
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Deal delays and exchange rate woes batter Salesforce

Salesforce has blamed currency fluctuations and deferred deals in the US for hitting its business. The cloudy CRM provider on Wednesday reported revenue growth of 25 per cent year on year to $2.04bn for Q2, turning a year-ago $852m loss into a $229m profit. Income per dilute share was $0.33, compared to $0.00. Deferred …
Gavin Clarke, 1 Sep 2016
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Microsoft and Salesforce strike up Lightning-Outlook love

Microsoft’s Outlook email client has had a Lightning makeover for Salesforce’s CRM. The companies on Tuesday announced Lightning for Outlook, integrating Microsoft’s popular email client with Salesforce’s new-ish CRM. Lightning is the HTML5-edition of Salesforce’s as-a-service platform and UI announced in October 2014. …
Gavin Clarke, 28 Jun 2016
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Salesforce slaps UK Enterprise customers with 40% price hike

British Salesforce customers have been disproportionately hit by a price hike of the cloudy business' enterprise CRM system. The price for its Lightning Enterprise Edition software in the US increased by 20 per cent to $150 (£103) per month, while in Blighty prices rose 41 per cent to £120. One customer got in touch with The …
Kat Hall, 23 May 2016
Marc Benioff of Salesforce. Pic: Techcrunch

Shareholder rage freezes Salesforce boss Marc Benioff's package

Mark Benioff won’t be getting a pay rise this year thanks to shareholder discontent over the “excessive compensation” of Salesforce management. The CRM-as-a-Service chief exec and co-founder will take home just $1.55m in Salesforce’s fiscal year 2017, exactly the same as last year. Benioff’s potential cash bonus has been …
Gavin Clarke, 12 Apr 2016
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Former Oracle man Block fills Salesforce's COO slot

Oracle's former US sales chief Keith Block has been handed the keys to Salesforce by his boss Marc Benioff. Block has been named chief operating officer but will continue to lead global sales in addition to alliances and channels, industry strategy, and consulting. He was lifted from Oracle in 2013, where Block was executive …
Gavin Clarke, 3 Feb 2016
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PWC devours cloud consultancy Outbox Group

PwC is the latest big consultancy to grab a piece of the cloud action by hoovering up integrator Outbox Group, a European firm that specialises in CRM, marketing automation and IT maintenance. After maintaining a watching vigil, the big consultancies are starting to fork out cold hard cash for cloud services outfits - late …
Paul Kunert, 20 Jan 2016
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Microsoft eats its Dynamics CRM young with Adxstudio buy

Microsoft has picked over the “key product and technology assets” of Adxstudio, a long-time Dynamics CRM and application development partner. The deal will see Microsoft get Adxstudio’s technology, but not its consulting business. That will now be spun off into a new organisation. No-one in either company is talking about the …
Bill Bennett, 29 Sep 2015
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Microsoft puts arm round Salesforce, pair skip gaily into the cloud

Microsoft and Salesforce are extending their strategic partnership with a further integration of their software and CRM clouds. Salesforce is to be pushed together with Microsoft’s Skype for Business, OneNote, Delve and Windows 10, the companies said late on Wednesday. Skype for Business and OneNote are being integrated with …
Gavin Clarke, 17 Sep 2015

Outsourcery shutters CRM practice... almost

Cash strapped cloud biz Outsourcery has effectively shuttered its CRM practice to new customers after the majority of its team departed for new pastures. We aren’t talking big numbers here: four staffers have defected to Microsoft CRM and ERP consultant QuantiQ and two people have left to join other companies. That leaves one …
Paul Kunert, 26 Aug 2015
Carrot

Dynamics CRM biz gobble lets bosses play fantasy league ... at work ... using sales reps

Microsoft has gobbled up FantasySalesTeam-maker Incent Games, and will bake the software into its Dynamics CRM product. Incent calls FantasySalesTeam "sales gamification" (no, me neither). Rather than dangle a big carrot in front of sales reps – like a fat end-of-year bonus – it lets managers offer lots of smaller prizes to …
Iain Thomson, 3 Aug 2015
Liam Neeson Taken

Never escape the boss again: Salesforce tracks down your best people any time, any place

Salesforce is adding new "intelligent" software to its CRM system that hunts down the right sales or support staffer for a particular task no matter where they are. "The Service Cloud Intelligence Engine harnesses the power of data science to improve workflows, business processes and deliver seamless customer service across …
Iain Thomson, 9 Mar 2015
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SugarCRM sews up sweet deal to buy out junior upstart Stitch

SugarCRM – producers of customer relationship management system Sugar – have acquired the intellectual property rights "and other assets" of mobile start-up Stitch. Stitch is a the sales automation outfit - or, as they would put it, a "personalised digital assistant" that offers integrated analysis of email, calendar and CRM …

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