Articles about Crm

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Summer of Salesforce: CRM cloud swallows tiny pattern-recog firm

Salesforce has made its second acquisition of the month, and its fourth since June. The CRM-as-a-service player is buying business analytics provider BeyondCore for an undisclosed sum. BeyondCore examines data sets using pattern-recognition technology using a set of patented algorithms that combine machine learning and …
Gavin Clarke, 16 Aug 2016
Two execs in a server room. Has to have happened some time heh. Photo by Shutterstock

No supercomputer cash? Time for a systems squeeze

Many companies have, understandably, a burning desire to learn things from their data. There's a cost and this manifests itself in one – or, frequently both – of two forms: money and time. Big data equals big storage and big processing power, and both of those equate to a financial cost. (And yes, we could go into the idea of …
Dave Cartwright, 08 Aug 2016
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Quip away, but Microsoft Excel 365's REST APIs win the day

Salesforce has splashed out $582m on what some hail as its alternative to MS Word. Without spending anything, Microsoft has shown the true meaning of power. For years, it has been macro makers who have done the daily work of making Office more and more useful to end users, embedding it more into daily working life. Now, as …
Gavin Clarke, 05 Aug 2016
Privacy

Microsoft adds new 'Enterprise Products' section to privacy policy

Microsoft has updated its privacy policy and, for the first time, added a section devoted to “Enterprise Products.” The new section is the listed last in Microsoft's privacy policy and covers “those Microsoft products and related offerings that that are offered or designed primarily for use by organizations and developers.” …
Simon Sharwood, 04 Aug 2016
An eraser

OK, we've got your data. But we really want to delete it ASAP

Storage is a big deal for IT people and beancounters alike. For the IT team the story is pretty consistent: there's never quite enough, and the users seem to eat it up and an amazing rate. For the finance team it's a seemingly endless queue of IT people asking for funds for yet more storage because the rate of growth in stored …
Dave Cartwright, 02 Aug 2016
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Salesforce's US$582m giggle: It buys cloud collaboration biz Quip

Salesforce has decided there's money in boring stuff: it's bought into office productivity with the acquisition of document/spreadsheet collaboration outfit Quip. That purchase means the cloudy CRM vendor is trying a move that's failed many times before, namely trying to find a profitable niche for a Microsoft Office …
recruitment_hired

Ognall quits NetApp, heads to Microsoft ERP biz QuantiQ

Industry veteran Simon Ognall is quitting as head of NetApp’s channel to conduct the sales orchestra at Microsoft ERP specialist QuantiQ. Ognall was one of the early hires at Microsoft enterprise licensing outfit Bytes Technology Group that was eventually sold to USKO and he subsequently set up rival Teksys which was bought by …
Paul Kunert, 01 Aug 2016
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SFW is Safe For Civica: EU Ref software biz gobbled up

Civica Group has swallowed specialist public sector developer SFW – which created the digital service used to collate the results of the EU Referendum. SFW employs around 200 people, split between its UK offices and a dev centre in India, writing CRM-based apps, workplace collaboration wares and digital platforms. The …
Paul Kunert, 25 Jul 2016
Microsoft CEO Satya Nadella

Microsoft Azure doubles up to $800m a quarter – and is wiped out by dying phone sales

Analysis All eyes were on Microsoft's cloud business today as it published its fourth-quarter and full-year financial results. Amid the numbers, Redmond boasted that its Azure revenues from the quarter were up 102 per cent year-on-year – we estimate the cloud service's revenue to be about $800m in total for the period. Meanwhile, …
Iain Thomson, 20 Jul 2016
Defeated-looking young man puts his head against table in front of laptop and pile of papers in conference room. Pic via Shutterstock

IPO spews email addresses to hundreds of recipients. Twice

The department entrusted with the protection of corporate data is seemingly somewhat less bothered when it comes to guarding personal info. The Intellectual Property Office yesterday made the classic schoolboy error of sending out an email containing hundreds of recipients in the 'to' field. Realising its blunder minutes …
Kat Hall, 15 Jul 2016
Windows 10 waterdrops, photo by Anton Watman via Shutterstock

You can buy Windows 10 Enterprise E3 access for the price of a coffee

WPC 2016 Microsoft is moving into new as-a-service pricing and bundling territory with the full-fat version of Windows 10 Enterprise. Today Redmond announced it is releasing Windows 10 Enterprise E3, which would normally be reserved for big operations and sold via Microsoft's volume-purchase programs, at a price of $7 per seat per …
Gavin Clarke, 12 Jul 2016
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You know how that data breach happened? Three words: eBay, hard drives

Users are unwittingly selling sensitive and unencrypted data alongside their devices through the likes of eBay and Craigslist. Secure data erasure firm Blancco Technology Group (BTG) purchased 200 second-hand hard disk drives and solid state drives before conducting a forensic analysis to find out what data was recoverable. …
John Leyden, 28 Jun 2016
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Microsoft and Salesforce strike up Lightning-Outlook love

Microsoft’s Outlook email client has had a Lightning makeover for Salesforce’s CRM. The companies on Tuesday announced Lightning for Outlook, integrating Microsoft’s popular email client with Salesforce’s new-ish CRM. Lightning is the HTML5-edition of Salesforce’s as-a-service platform and UI announced in October 2014. …
Gavin Clarke, 28 Jun 2016
Computer mouse  connected to a rolled up newspaper with the headline Tech News

Salesforce eyed up LinkedIn

Microsoft’s record $25.4bn acquisition of LinkedIn might have been pipped at the post by Salesforce. The CRM-as-a-Service provider was, however, unable to compete with the huge premium Microsoft stumped up for LinkedIn. Salesforce CEO Marc Benioff told ReCode: "It's the season of M&A... We gave it a solid look.” He reckoned a …
Gavin Clarke, 17 Jun 2016

Microsoft and LinkedIn: What the CEOs are planning

"Remember that dystopian view of the future in which technology displaces millions of people from their jobs? It's happening." So begins the less-than-cheery explanation of the huge $26.2bn acquisition of LinkedIn to staff by its CEO Jeff Weiner. Weiner appears to recognize that for many of his employees, being acquired by …
Kieren McCarthy, 13 Jun 2016
Marc Benioff of Salesforce. Pic: Techcrunch

Salesforce slurps up Demandware for $2.8bn

Cloudy CRM biz Salesforce has slurped up e-commerce provider Demandware for $2.8bn (£1.9bn) in a bid to broaden its portfolio. Salesforce has rarely turned a profit in its last 17 years, preferring to prioritise growth - a strategy its newest acquisition will reinforce. For its full-year ending January 31, Salesforce posted $ …
Kat Hall, 01 Jun 2016
Graph of US dollar going up CC 2.0 https://www.flickr.com/photos/68751915@N05/ 401kcalculator.org.

Salesforce slaps UK Enterprise customers with 40% price hike

British Salesforce customers have been disproportionately hit by a price hike of the cloudy business' enterprise CRM system. The price for its Lightning Enterprise Edition software in the US increased by 20 per cent to $150 (£103) per month, while in Blighty prices rose 41 per cent to £120. One customer got in touch with The …
Kat Hall, 23 May 2016
Larry Ellison

Salesforce cutting ties to Larry Ellison's database?

Salesforce is working to cut its dependency on Oracle with a project called Sayonara. The cloud-CRM provider’s project is reported to be headed by former Microsoft software architect Pat Helland who co developed Microsoft’s Bing search engine. Helland worked on Bing’s Cosmos – a multi-tenanted architecture of massively …
Gavin Clarke, 16 May 2016

Salesforce parks its planned IoT cloud on... shocker! AWS

In a major break from the past, Salesforce is turning to an outside supplier to run a portion of its cloud. The CRM-as-a-service provider has asked Amazon’s Web Services to deliver the plumbing for its latest planned service – an Internet of Things Cloud. Announced in September 2015 and due by the end of this year, Salesforce …
Gavin Clarke, 11 May 2016
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NetSuite CEO: 'It will be $99 forever for every user'

NetSuite has ruled out following its business-apps-as-a service peer Salesforce in hiking prices for customers. Zach Nelson, chief executive since 2002, has fixed his firm's monthly per-user pricing – currently at $99 - in stone. Business-cloud software rival Salesforce has increased its core pricing, stable and barely changed …
Gavin Clarke, 09 May 2016

How does a business make decisions? How should a business make decisions?

As a business owner, I want to believe that I have what it takes to lead. I'm charismatic enough that I can usually convince people to do what I want them to do. I am good enough with Google that I can find out many things and I have the ability to learn a great deal about complex topics quickly. Surely I will thusly make good …
Trevor Pott, 22 Apr 2016
Strom Clouds

Stalled cloud growth, software flatlining, hated Lumias unsold... It's all fine, says Microsoft CEO

Microsoft is putting a brave face on disappointing third-quarter earnings that saw profits fall 25 per cent year-on-year and cloud revenues failing to rise fast enough to offset losses in other areas. Earnings per share were $0.62 non-GAAP, down 23 per cent from 2015, compared to analysts' estimates of $0.64. "We had a solid …
Iain Thomson, 21 Apr 2016

Telstra's CRM system breached competition undertaking: ACCC

IT integration isn't easy. Just ask Australia's dominant carrier Telstra, whose customer information system accidentally provided a ladder over the “Chinese walls” supposed to keep wholesale information out of the hands of its retail business. That information emerged in the regular Structural Separation Undertaking (SSU) …
Businesswoman shoots arrow from cliff at balloon holding up rival... Bit silly conceptual art. Photo by Shutterstock

Salesforce takes AIM, hits bullseye in enterprise integration

If you buy into the IBM and Oracle PR that they are cloud “leaders” and are successfully transitioning their on-prem software businesses, think again. Gartner’s latest assessment of the application infrastructure and middleware (AIM) market serves as a timely slap in the kisser. The report demonstrates that gold made by those …
Gavin Clarke, 14 Apr 2016

Microsoft: We have a bullet ready for 12 competencies

Microsoft is to take 12 "old world" accreditations out back to be shot as it drags channel partners – some of them kicking and screaming – into the cloud. Gavriella Schuster, GM of Microsoft’s worldwide partner group, said it will “streamline” certifications and funnel investment on “building successful cloud practices”. “ …
Paul Kunert, 13 Apr 2016
Marc Benioff of Salesforce. Pic: Techcrunch

Shareholder rage freezes Salesforce boss Marc Benioff's package

Mark Benioff won’t be getting a pay rise this year thanks to shareholder discontent over the “excessive compensation” of Salesforce management. The CRM-as-a-Service chief exec and co-founder will take home just $1.55m in Salesforce’s fiscal year 2017, exactly the same as last year. Benioff’s potential cash bonus has been …
Gavin Clarke, 12 Apr 2016

Salesforce acquires AI startup MetaMind

Salesforce.com has confirmed it has acquired AI startup MetaMind on undisclosed terms. MetaMind focuses on developing deep learning technology "to simplify, improve and automate decision making" for businesses. It was founded by Richard Socher in mid 2014, following a PhD at Stanford. Socher now describes himself as Chief …
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AI, VR, bots and YOU? A survivor's guide to The Future™

We’re at an inflection point, or – rather – the point before that inflection point. We are in the pre-countdown-phase for virtual reality or augmented reality or perhaps machine learning or bots, say onlookers. But which is it? Or will it be none of these? For Facebook CEO Mark Zuckerberg, the future is definitely virtual …
Gavin Clarke, 05 Apr 2016
IBM Headquarters, Armonk, NY

IBM snaps up small Bluewolf for reported $200m

IBM is set to buy its second CRM-as-a-service business this month, announcing the imminent acquisition of Bluewolf, a Salesforce partner, for a reported £200m. Bluewolf will join IBM's Interactive Experience (iX) arm, to provide Big Blue with Salesforcesque offerings in its customer relationship management. iX is an IBM …
Suitcase full of money

Learn how to prepare for the multichannel retailing future

PROMO Need to keep abreast of the latest developments in ecommerce and multichannel retailing? Then check-in at Internet Retailing Expo 2016 (IRX) for two days of conferences, clinics, workshops and exhibitions at the NEC in Birmingham (27-28 April 2016). And it’s all free. You can get more info and registration details at IRX. In …
David Gordon, 30 Mar 2016
IBM PC 5150

IBM buys CRM SaaS firm – no, not Salesforce

IBM has snapped up an as-a-service CRM expert and, no, it has nothing to do with Salesfore. The giant has bought Microsoft Dynamics systems integrator partner Optevia for an undisclosed sum in a deal announced Friday morning. UK-based Optevia will be folded into IBM Global Business Services, which is seeing staff axed as part …
Gavin Clarke, 18 Mar 2016
Carry on Cleo

Oracle whistles happy tune as shadow of AWS bus parks on database lawn

Oracle is brushing off challenges from Amazon Web Services and Microsoft to its core database business as a natural consequence of leadership. Rivals are pouncing to take advantage of the shift from on-prem licensing of software to the cloud, the firm reckoned. “People are coming after us, because we are by far the market …
Gavin Clarke, 16 Mar 2016
shutterstock_gold

Microsoft throws $$$$s at resellers who snare shiny new cloudy punters

Microsoft is again chucking wads of cash at channel types that convince entirely new customers - those not familiar with outages - to sign up to SKUs of Office 365 and CRM Online Pro. Money talks - financial encouragement is a proven method to shape the behaviour of third party sellers - and under the Sprint to the Finish …
Paul Kunert, 16 Mar 2016

SQL Server for Linux: A sign of Microsoft's weakness. Sort of

Analysis Microsoft is porting SQL Server to Linux, with a private preview available now and full availability “in mid-2017”. This is a big strategic move for the company. Microsoft’s server applications, including Active Directory, Exchange, SharePoint, SQL Server and Dynamics CRM, and the various components of System Center, have …
Tim Anderson, 09 Mar 2016

Cisco borgs Synata, services shuttered

If you were a Synata user, you are no more: the company's been Borged by the Borg, and all accounts closed down. The company was set up to develop and commercialise its enterprise search technology, which it says offered a single search point across e-mail (Gmail and Exchange), cloud storage (Dropbox, Google Drive and Box), …
Container meltdown

Backup bods at Microsoft lose CA audit data after server crash

Microsoft is asking its certificate authority (CA) affiliates to send it their own copies of audit data after a MS system crash resulted in data loss. Microsoft lost audit data for about 147 roots after a system crash. The incident had the knock-on effect of generating query emails to scores of affected (temporarily disavowed …
John Leyden, 04 Mar 2016
Dyson DC58 Animal

SMBs? Are you big enough to have a serious backup strategy?

One of the TLAs* we come across all the time in IT is CIA. It's not, in this context, a shady American intelligence force: as far as we're concerned it stands for Confidentiality, Integrity and Availability – the three strands you need to consider as part of your security and data management policies and processes. Most …
Dave Cartwright, 02 Mar 2016
Tony Stark

From Tony Stark to Iron Man: Building tomorrow's IT chief

The proliferation of smartphones, tablets and apps means everyone everywhere has an opinion about IT. Some experts believe the rise of interest in technology is a good thing – but for IT professionals, this attention creates a problem. While knowledge about devices has been democratised, the actual creation of tools and …
Mark Samuels, 11 Feb 2016
Cloudy sky

Former Oracle man Block fills Salesforce's COO slot

Oracle's former US sales chief Keith Block has been handed the keys to Salesforce by his boss Marc Benioff. Block has been named chief operating officer but will continue to lead global sales in addition to alliances and channels, industry strategy, and consulting. He was lifted from Oracle in 2013, where Block was executive …
Gavin Clarke, 03 Feb 2016
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Cloud growth? Take a number, Microsoft. Two engines have stalled

Microsoft’s second fiscal quarter showed a company at a dangerous stage in its transition. It also revealed a firm that is unable to rely on the certainties of old. Not so long ago, Microsoft could call on three engines of growth to drive its business – Office/personal productivity, server and tools, and Windows client …
Gavin Clarke, 30 Jan 2016
Satya Nadella

Microsoft on Cloud 9 after online biz boosts profits to $6.3bn in second quarter

It has proven a happy New Year for Microsoft, with profits of $6.3bn (up 8 per cent on the year) in its second financial quarter – driven largely by increasing revenues from its cloud business. "Businesses everywhere are using the Microsoft Cloud as their digital platform to drive their ambitious transformation agendas," said …
Iain Thomson, 28 Jan 2016

Official: EMC concedes defeat on certified partner sales volumes

The top line on page one of the Vendor Channel Management Handbook is all about listening to and acting upon advice from partners. EMC’s US management might want to re-read this. The storage titan has finally climbed down on a heavily criticised element introduced to the global Business Partner Programme that was launched last …
Paul Kunert, 25 Jan 2016
recruitment_hired

Citrix names former Microsoft exec Kirill Tatarinov prez and CEO

Citrix has appointed former Microsoft exec Kirill Tatarinov President and chief executive officer. Tatarinov spent over eight years as President, Executive Vice President, Corporate Vice President Microsoft Business Solutions Division, overseeing Microsoft's Dynamics CRM and ERP businesses. His LinkedIn profile also records …
Simon Sharwood, 21 Jan 2016
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Spare a reserved cloud instance, gov? Microsoft's $1bn, 70k charity sales pitch

Microsoft is donating $1bn worth of its cloud services over three years to charities and non profits. The software giant used the annual Davos World Economic Forum media ego fest to unveil plans to recruit 70,000 to Microsoft cloud services in the next three years. Others promoted themselves at Davos in different ways. …
Gavin Clarke, 20 Jan 2016
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PWC devours cloud consultancy Outbox Group

PwC is the latest big consultancy to grab a piece of the cloud action by hoovering up integrator Outbox Group, a European firm that specialises in CRM, marketing automation and IT maintenance. After maintaining a watching vigil, the big consultancies are starting to fork out cold hard cash for cloud services outfits - late …
Paul Kunert, 20 Jan 2016
Toilet roll printed with fake US $100 bills

Vendors reporting their cloud revenue with funny money

There's no way to tell just how successful your suppliers are in the cloud, because nobody's counting cloud cash consistently. So says analyst house Gartner in a paper titled “Vendor Cloud Revenue Claims — Should Enterprises Care?” Gartner thinks you need to care, because vendors are finding all sorts of ways to cook up a big …
Simon Sharwood, 18 Jan 2016

Data centre outfit Interxion admits to contact detail security breach

A security breach at European data centre firm Interxion has exposed the contact details of thousands of its customers, although no financial information is thought to be involved. Neither credit card details nor customer services were affected by last month’s security snafu, and only Interxion’s CRM system was affected, as …
John Leyden, 11 Jan 2016
Box and Salesforce have announced integration features

Box announces Salesforce integration, SDK for developers

Salesforce and Box have announced new integration features, including an SDK for developers. Salesforce Files Connect for Box enables access to files stored in Box for users on the Salesforce platform. Box content can be connected to Salesforce records, users or groups. The Box SDK for Salesforce, available on GitHub, is a …
Tim Anderson, 17 Dec 2015
IBM CEO 'Ginni' Rometty

Clearleap buy ushers IBM’s entry into video

Big Blue is splashing more cash on beefing up its cloud-based offerings, last week acquiring Clearleap along with its video platform for an unspecified amount. Clearleap counts HBO, TWC, Verizon and BBC America among its customer list, and provides video services that deliver content to multiscreen devices, as well as an open …
Faultline, 14 Dec 2015
Cash on scales. Pic: Images Money, Flickr

SAP insists no license changes after user's multi-core arm twister

SAP has insisted there's been no change in its software licensing, following a claim audits have been used to charge extra under existing licenses. Europe's software giant told The Register that its policy on licensing has "remained consistent." Also, it claimed that should changes be made, they would not be applied to …
Gavin Clarke, 08 Dec 2015