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Articles about Crm

Internet Explorer 11 at it again, breaks Microsoft's own CRM software

Compatibility problems continue to plague Internet Explorer 11, with some Microsoft customers once again complaining that the company's latest browser doesn't work with one of its own products. Users first raised red flags about IE11 in October, when reports surfaced that the browser was rendering a number of sites strangely, …
Neil McAllister, 06 Dec 2013
The Register breaking news

Microsoft CRM to go browser and mobile OS agnostic

Just weeks after Microsoft revealed SharePoint is now, and will forever be, more friendly to browsers other than Internet Explorer, the company has revealed that another of its enterprise applications will soon play nicely with others. The software in question is Microsoft CRM, which is due a significant upgrade during the …
Simon Sharwood, 20 Apr 2012
The Register breaking news

Microsoft Dynamics CRM for iPad and Android hits 6-month delay

Mobile support for Microsoft’s Dynamics CRM suite has been delayed until the end of 2012. Concern over poor design and finish of the application port seem to be behind the delay. Back in April, Microsoft promised that Dynamics CRM for iPad, iPhone, Android, Blackberry and Windows Phone 7 would be available between April and May …
Gavin Clarke, 12 Jul 2012

Warm breeze of consolidation blows through Microsoft channel

A trickle of activity in the Microsoft small biz channel has seen Gold partner minnow Core Technology Systems devour small but perfectly formed on-prem and cloudy CRM consultancy Excitation. In a canned statement, Conor Callanan, CEO at Core, claimed the buy gives it a ready made CRM practice and “rounds out” its web-based …
Paul Kunert, 08 Sep 2014
closed_sign shut down under collapsed liquidation

Salesforce goes titsup, causes CRM outages worldwide

CRM services have been disrupted for companies all over the world after seven of Salesforce's instances went down. Salesforce said on its status update page, which was also down for a while, that service from seven of its instances was being disrupted, – though at the time of publication it was claiming to have whittled this …
Muscular man stripping off his shirt

Salesforce stuffs CRM dollars into Benioff's package

No wonder Marc Benioff is feeling relaxed. Salesforce is increasing his multi-million-dollar package by more than a fifth. Benioff is getting a 20 per cent bump in base salary to $1.44m – up from $1.2m - for fiscal 2015, starting on 1 February. The CEO has been allocated a top up of 1,849,441 shares of common stock too. …
Gavin Clarke, 28 Nov 2013
The Register breaking news

5th Finger gets acquired in US by CRM player

Australian mobile technology solutions pioneer 5th Finger has been acquired by US based customer relationship marketing outfit Merkle for an undisclosed sum. Merkle snapped up the company, which expanded internationally in 2007 setting up a HQ out of San Francisco, to expand its CRM capabilities in mobile. 5th Finger CEO and …
big droplets falling from rain cloud

Salesforce cloud goes titsup: Users face another long weekend

Customers dependent on Salesforce were kicked offline on Friday morning as Marc Benioff’s cloud went titsup. Sales and marketing teams were left looking at an early start to the weekend as their CRM-as-a-service checked out. The blank screens seemed to be the result of a problem in two of the company’s instances serving EMEA …
Gavin Clarke, 05 Sep 2014
Marc Benioff

Salesforce fires tractor beam at RelateIQ, hauls upstart into mothership

Salesforce has announced plans to acquire younger rival RelateIQ, a move that will shore up its core customer relationship management business with some advanced technology. The software-as-a-service giant said in an SEC filing published on Friday that it had agreed to pay $390m to purchase CRM startup RelateIQ for $350m in …
Jack Clark, 11 Jul 2014

Salesforce: Oh no! Dyre RATs are thirsty for our customers' logins

Salesforce has warned that miscreants are trying to infect its customers with a remote access trojan (RAT) dubbed Dyre that siphons off Salesforce.com login data. "On September 3, 2014, one of our security partners identified that the Dyre malware (also known as Dyreza), which typically targets customers of large, well-known …
Iain Thomson, 08 Sep 2014

Former Insight boss Fenton slurps Microsoft ERP channel biz

Former Insight EMEA president Stuart Fenton has picked up the UK arm of global Microsoft ERP integrator Tectura - the first in a planned mid-market roll up. The acquisition of London-based Tectura UK, a subsidiary of US firm Tectura Corporation, was completed by Fenton and his investment biz QuantiQ. After a decade running …
Paul Kunert, 03 Jun 2014

Confirmed: Salesforce partners with 'evil empire' Microsoft

Salesforce is teaming up with Microsoft, a company Salesforce chief Marc Benioff used to call the "evil empire". Putting to rest rumors from earlier today, the two companies have announced they are burying the hatchet – and will team up so that Windows users can more easily access Salesforce's tech from within Microsoft's …
Jack Clark, 29 May 2014
hands waving dollar bills in the air

MS Dynamics CRM Online trumps server release, says Ballmer

Microsoft boss Steve Ballmer cut the ribbon yesterday on the company's latest effort to pump more of its software estate into the cloud – the launch of its Dynamics CRM Online product. Until Ballmer's relatively recent proclamation that Microsoft was "all-in" on the cloud, the vendor had concentrated much more heavily on its on- …
Kelly Fiveash, 18 Jan 2011
channel

Office 365 and Dynamics CRM Online users suffer outages

Microsoft Office 365 and Dynamics CRM Online customers stateside suffered a major outage yesterday for more than five hours. The issues first emerged at about 11am Pacific Daylight Time (7pm BST), with users in the US and Canada complaining on Twitter that they could not access email while administrators were unable to manage or …
Paul Kunert, 18 Aug 2011
Marc Benioff

Microsoft, Salesforce thump table in cloud tie-up talks – report

Salesforce is in talks over a cloud tie-up with Microsoft, a company its chief once branded the "evil empire". The two enterprise staples are reportedly in the closing stages of talks about a deal that would let users of the Windows Azure cloud use Salesforce’s apps: Bloomberg reports Salesforce’s CRM-as-a-service will be made …
Gavin Clarke, 29 May 2014
Columns of coins in the cloud

Microsoft Gold and Silver cloudy boy makes big hires

Microsoft’s cloudy poster boy Content and Code has parachuted in a couple of directors to free up time for CEO and co-founder Tim Wallis to work on special biz dev projects. The London-based based Microsoft partner, which carries Gold and Silver badge certifications, has hired big hitting former ISC and Kelway exec Simon Lawless …
Paul Kunert, 05 Sep 2014

Salesforce boots SAP from customer-wrangling software top slot

Software-as-a-service provider Salesforce has beaten on-premises incumbents to become the biggest provider of customer relationship management (CRM) software. CRM software is used to organise and automate customer service, marketing and sales. Marc Benioff’s company stole the number-one spot from SAP last year, beating the …
Gavin Clarke, 30 Apr 2013
paper cut-out men holding hands in linked semi-circle

Learn how to simplify your IT setup with cloud apps

What: Simplifying your IT setup with cloud apps When: Regcast, 5 June 2014, 11am London time Register here. Can't make it? Sign up and we'll ping you when the on-demand version is ready. Do you need some help in making the switch to cloud apps? Then watch this webinar. Annrai O’Toole of Workday, perhaps the leading exponent …
David Gordon, 23 May 2014

ZeuS KICKS that SaaS: Trojan raids Salesforce.com accounts

Miscreants have forged a variant of the infamous ZeuS banking Trojan that targets enterprise data held by clients of CRM giant Salesforce.com. The ZeuS variant does not exploit a vulnerability in the Salesforce.com platform itself but rather penetrates the insecure devices of corporate workers accessing Salesforce.com. The …
John Leyden, 26 Feb 2014
management cloud3

Simplifying your IT setup with cloud apps. Interested? Watch this

Lots of you are considering cloud apps, but find it hard to figure out what’s most important when making decisions. We’re here today to help with that. We've brought you Regcasts on IaaS and PaaS, but this time we're going to talk in more detail about integrating business apps: CRM, HCM, ERP. We hate hype at the Reg, but we …
David Gordon, 13 May 2014

Oracle makes Sun-sized $5bn grab for Micros Systems

Oracle is buying systems maker and consulting shop Micros Systems for $5.3bn to counteract the slowdown in its hardware and software business. The giant Monday confirmed reports it is buying Micros, which builds and delivers integrated systems including point of sale systems for the retail and hospitality sectors. Oracle …
Gavin Clarke, 23 Jun 2014
The Register breaking news

Squeezing more out of ERP and CRM

One of the most common complaints at board level to do with IT is the amount of money thrown at ERP and CRM application deployments over the years. Some question the perceived returns that have been delivered in terms of value to the business. With this in mind, we would be interested in whether you think packaged applications …
Dale Vile, 02 Dec 2009

Salesforce forces Force sales-force sales: Or tries to anyway

Salesforce is rebooting its mobile strategy, reportedly killing existing versions of its mobile CRM software-as-a-service in exchange for an Android and iOS love-in. The company has announced Salesforce1, a new CRM platform that it claims will make it easier to build and customize Salesforce services for Apple and Google …
Gavin Clarke, 18 Nov 2013
SAP co-CEO Bill McDermott

SAP: Those growth targets we talked about? Give us another 2 years

SAP has delayed its 2015 growth goal by two years because of an uptick in cloud and software maintenance at the expense of its core business. The world’s largest maker of business software Tuesday announced final full year and fourth-quarter results in line with last week's preliminary numbers. But SAP did reveal its target of …
Gavin Clarke, 21 Jan 2014
The Register breaking news

Salesforce buys into cloud marketing with ExactTarget

Salesforce is a acquiring ExactTarget as the digital CRM company tries to do to marketing what it has done to CRM. The $2.5bn acquisition was announced by Salesforce on Tuesday, and will see the company make a tender offer of $33.75 per share in cash for all outstanding shares of ExactTarget – a substantial premium above the $22 …
Jack Clark, 04 Jun 2013
management regulation1

Rimini Street promises 'business as usual' after Oracle IP judgment

Software support specialist Rimini Street has promised it's "business as usual" despite suffering a setback in its ongoing intellectual property dispute with Larry Ellison's Oracle. "Oracle has established a prima facie case of copyright infringement as it relates to the identified copies of Oracle Database," said District Judge …
Gavin Clarke, 15 Aug 2014

Class war! Wikipedia's workers revolt again

Wikipedia's workers are in uproar again, this time about the cash-rich Wikimedia Foundation giving itself "superpowers" to override community decisions. As a consequence of the ruckus, the head of engineering at the Foundation has had his community admin account suspended for a month on the German Wikipedia. It's another …
Andrew Orlowski, 18 Aug 2014
hands waving dollar bills in the air

CRM, The Credit Crunch, and you

So the first white paper to tackle The Recession tips up in the Reg Library. As with all vendor-produced papers – this one is from Sage - there is an underlying pitch. To whit: small and medium-sized companies should invest in CRM systems (and hopefully Sage's CRM technology), even as they cut costs. Cost reductions are not …
Team Register, 24 Feb 2009
fingers pointing at man

Microsoft: OK, Office 365 sellers – you can be customers' 'first contact'

Microsoft has relinquished more control over the way third-party suppliers can manage Office 365 and Windows InTune punters, finally making the channel the "first point of contact" for customers. It is now three years since the online productivity suite hit the streets. It took two years until Microsoft would allow third-party …
Paul Kunert, 16 Jul 2014
big droplets falling from rain cloud

Salesforce, HP pit newly grown 'Superpods' against Amazon jungle

Salesforce is partnering with Hewlett-Packard in a huge strategic nudge to make Marc Benioff’s cloud company more like Amazon. Salesforce today announced it is giving customers the option of taking out dedicated instances on its vaunted multi-tenant cloud. This marks the first time the customer relationship management (CRM) and …
Gavin Clarke, 19 Nov 2013

Dell gambles solid server sales for NetSuite's riches

The world’s number two-server maker is gambling its core business on cloud sales and services in a deal with NetSuite. Dell has become a global reseller of the latter’s hosted enterprise resource planning (ERP) software suite and will also implement NetSuite for customers. The deal will see sales people from the recently …
Gavin Clarke, 27 Feb 2014

Burnt out on patches this month? Oracle's got 104 MORE fixes for you

Oracle has released a hefty load of security updates that address a total of 104 different vulnerabilities across its product lines. The database giant said its latest Critical Patch Update includes fixes for its middleware and database platforms, as well as the Hyperion, Siebel, and PeopleSoft platforms and a number of former …
Shaun Nichols, 16 Apr 2014
closed_sign shut down under collapsed liquidation

'Planned maintenance' CRIPPLES nearly HALF of all Salesforce instances in Europe, US

Botched network maintenance has been blamed for a huge crash at Saleforce’s data centres, taking out customers’ CRM and data services across the US and Europe. Seven of Salesforce’s 17 North American instances and two out of four in EMEA went down. Servers started dropping out just before 2am UTC on 15 November, with outages …
Gavin Clarke, 15 Nov 2013
Salesforce.com protest at Oracle OpenWorld

'I run my business from my phone' says Benioff as Salesforce shovels $93m into the furnace

Salesforce is in the fortunate business where it can simply raise its cloud-coated hand in the air and a fraction of the trillions of dollar bills being blown around the global economy will stick to it. At least, that was the message on the enterprise software-as-a-service company's first quarter earnings call for its fiscal …
Jack Clark, 20 May 2014

Chin up, tech world. Gartner says it'll be OK

The good news for anyone selling tech to pay the bills is that market demand is bouncing back, although retailers in particular will need to run faster to stand still as customers opt for cheaper devices. In its latest Worldwide Spending Forecast, crystal ball gazers at Gartner reckon some $3.77 trillion will be splashed by …
Paul Kunert, 02 Apr 2014

Enterprise adolescent: Salesforce.com's struggles at 15

It’s no way to celebrate a milestone birthday. Salesforce.com may claim to help 100,000 companies understand their businesses and make money, but in the week Salesforce turned 15, it emerged that the firm needs to get its own house in order. Chief financial officer Graham Smith revealed in a correspondence with the US Securities …
The Register breaking news

The unrealised potential of ERP and CRM

With all of that money, time and effort expended on ERP and CRM systems over the years, you would expect organisations to have paid a lot of attention to getting the most from them, but a recent poll of Reg readers (including 66 ERP users and 65 CRM users) suggests that many implementations have some way to go before they …
Dale Vile, 04 Dec 2009

Tom Kelly: IT depts and channel partners FEAR the cloud

IT departments fear that the cloud will lessen their relevance in an organisation, while perceived complexities of selling the fluffy services from vendors has deterred some tech suppliers. This is the market prognosis from enterprise tech veteran Tom Kelly, a former UK boss at Logicalis UK, who has stepped into the chairman's …
Paul Kunert, 28 Feb 2014

Whoops, my cloud's just gone titsup. Now what?

“We apologise for the disruption. We have identified the cause and are working to restore the service as quickly as possible.” Attempting to log onto your cloud service and being faced with a message like that is guaranteed to strike fear into the heart of anybody that has trusted all or just part of their company's CRM, email …
Rachel Fielding, 06 Aug 2014
cloud_accounting2

Strategy-flinging No 10 civil servant Stephen Kelly turns Sage CEO

A top government civil servant is trading control of the nation’s IT for leadership of Sage Group, the giant accounting software firm that turns over £1.32bn a year. Stephen Kelly is stepping down as UK government chief operating officer to become chief executive of the accounting software firm in November. Kelly will succeed …
Gavin Clarke, 06 Aug 2014

Tech industry IGNORES customers: 'It's a supplier-driven world'

Tech manufacturers and their third party suppliers have profiteered by ignoring the real demands of SME customers in the pursuit of extra margin, or so says the CEO at a print hardware and services biz. The, er, revelatory piece of info was announced by Steve Francis, boss at print solutions company Danwood. Francis was …
Paul Kunert, 11 Jul 2014
Source: Simply Smile Photography by Georgia Stephenson

Salesforce and Oracle bury hatchet in historic cloud partnership

Salesforce.com and Oracle are to integrate their clouds at application, platform and infrastructure levels, the companies announced today. Salesforce is standardising on Oracle Linux, Exadata hardware, the Oracle Database and Java Middleware. Oracle will integrate Salesforce.com with Oracle's Fusion HCM and Financial Cloud. And …
Drew Cullen, 25 Jun 2013
Marc Benioff

Salesforce slaps Amazon, Google with glove: 'I'm THE FIRST $1bn-quarter enterprise cloud biz'

Salesforce shares stumbled down 1.5 percent on Monday after the customer relationship management company reported third quarter revenues that narrowly beat analyst expectations. The company booked sales of $1.072bn, with a billion coming from its core businesses, and $72m from other assets such as platform-as-a-service cloud …
Jack Clark, 19 Nov 2013

Beauty firm Avon sticks spike heel into $125m SAP-based sales project

Avon is writing off a massive SAP-based order management project following a failed pilot in Canada earlier this year. The cosmetics giant, famed for its door-to-door sales reps, is writing off development and future rollout of an order management system that has cost $125m and is based on SAP ERP and CRM applications with a …
Gavin Clarke, 17 Dec 2013
The Register breaking news

Salesforce rival SugarCRM scores $40m from Goldman Sachs

Salesforce's customer relationship management (CRM) software rival SugarCRM has landed a huge chunk of Wall Street money, in a possible move closer to an IPO. SugarCRM Wednesday said it’s taken a $40m equity investment from banker Goldman Sachs and named Goldman vice president Antoine Munfa as a board director. The amount is …
Gavin Clarke, 21 Aug 2013

SAP to make do with one CEO after two-headed hub halved

SAP, the world’s largest business software maker, is losing one of its two CEOs and leaving Bill McDermott to rule them all. The German giant said co-CEO Jim Hagemann Snabe will be shifting to the SAP supervisory board pending a shareholder election at next May's AGM. Snabe said in a statement on the news: “I have decided that …
Gavin Clarke, 22 Jul 2013
Microsoft

Microsoft offers pay-as-you-go CRM

Microsoft is banking on a pay by the month charging scheme to pull small businesses onto its customer relationship management (CRM) and enterprise resource planning (ERP) software. Traditionally seen as the preserve of big firms, CRM and ERP are moving to small and medium organisations. Monthly payments are available in "15 …
John Oates, 24 Oct 2007
Handshake

With $100m+ buyout deal, Klout is suddenly popular again

Klout, the startup that claims to be able to measure users' influence on social media sites, has just gained a whole lot more influence of its own – at least $100m worth. Re/Code reports that Klout has been acquired by "social customer experience" company Lithium Technologies in a cash-and-stock deal valued "in the low nine …
Neil McAllister, 11 Feb 2014
Oracle Termites

Oracle shares pummeled after giant reports glacial growth

Oracle's shares dropped sharply after the database giant reported results that – yet again – missed analysts' expectations. Ellison & Co. reported revenues of $11.32bn and an earnings-per-share (EPS) of $0.92 for its fourth financial quarter of 2014 on Thursday, missing analyst expectations of $11.48bn and an EPS of $0.95. …
Jack Clark, 19 Jun 2014

Oracle shoves IBM out of world's No 2 software seller spot – Gartner

Oracle sold more software than IBM last year for the first time ever, making Larry Ellison’s database giant second only to Microsoft, at least according to analyst Gartner. Oracle made $29.6bn during 2013, growing 3.4 per cent over the previous year and elevating it from world’s third largest to second-largest software vendor. …
Gavin Clarke, 01 Apr 2014