Articles about Crm

G'Day Australia! Office 365 and Dynamics CRM bounce Down Under

Lots of Australian businesses have already jumped aboard Microsoft's cloudwagon, often after having been told that the latency associated with data centres on foreign soil was no impediment to anything at all. What, then, to make of Microsoft's announcement that Office 365 and Dynamics CRM will be on offer from its Australian …
Simon Sharwood, 08 Dec 2014

Internet Explorer 11 at it again, breaks Microsoft's own CRM software

Compatibility problems continue to plague Internet Explorer 11, with some Microsoft customers once again complaining that the company's latest browser doesn't work with one of its own products. Users first raised red flags about IE11 in October, when reports surfaced that the browser was rendering a number of sites strangely, …
Neil McAllister, 06 Dec 2013
The Register breaking news

Microsoft CRM to go browser and mobile OS agnostic

Just weeks after Microsoft revealed SharePoint is now, and will forever be, more friendly to browsers other than Internet Explorer, the company has revealed that another of its enterprise applications will soon play nicely with others. The software in question is Microsoft CRM, which is due a significant upgrade during the …
Simon Sharwood, 20 Apr 2012
The Register breaking news

Microsoft Dynamics CRM for iPad and Android hits 6-month delay

Mobile support for Microsoft’s Dynamics CRM suite has been delayed until the end of 2012. Concern over poor design and finish of the application port seem to be behind the delay. Back in April, Microsoft promised that Dynamics CRM for iPad, iPhone, Android, Blackberry and Windows Phone 7 would be available between April and May …
Gavin Clarke, 12 Jul 2012
closed_sign shut down under collapsed liquidation

Salesforce goes titsup, causes CRM outages worldwide

CRM services have been disrupted for companies all over the world after seven of Salesforce's instances went down. Salesforce said on its status update page, which was also down for a while, that service from seven of its instances was being disrupted, – though at the time of publication it was claiming to have whittled this …

Warm breeze of consolidation blows through Microsoft channel

A trickle of activity in the Microsoft small biz channel has seen Gold partner minnow Core Technology Systems devour small but perfectly formed on-prem and cloudy CRM consultancy Excitation. In a canned statement, Conor Callanan, CEO at Core, claimed the buy gives it a ready made CRM practice and “rounds out” its web-based …
Paul Kunert, 08 Sep 2014
hands waving dollar bills in the air

SugarCRM sews up sweet deal to buy out junior upstart Stitch

SugarCRM – producers of customer relationship management system Sugar – have acquired the intellectual property rights "and other assets" of mobile start-up Stitch. Stitch is a the sales automation outfit - or, as they would put it, a "personalised digital assistant" that offers integrated analysis of email, calendar and CRM …
Muscular man stripping off his shirt

Salesforce stuffs CRM dollars into Benioff's package

No wonder Marc Benioff is feeling relaxed. Salesforce is increasing his multi-million-dollar package by more than a fifth. Benioff is getting a 20 per cent bump in base salary to $1.44m – up from $1.2m - for fiscal 2015, starting on 1 February. The CEO has been allocated a top up of 1,849,441 shares of common stock too. …
Gavin Clarke, 28 Nov 2013
The Register breaking news

5th Finger gets acquired in US by CRM player

Australian mobile technology solutions pioneer 5th Finger has been acquired by US based customer relationship marketing outfit Merkle for an undisclosed sum. Merkle snapped up the company, which expanded internationally in 2007 setting up a HQ out of San Francisco, to expand its CRM capabilities in mobile. 5th Finger CEO and …
Liam Neeson Taken

Never escape the boss again: Salesforce tracks down your best people any time, any place

Salesforce is adding new "intelligent" software to its CRM system that hunts down the right sales or support staffer for a particular task no matter where they are. "The Service Cloud Intelligence Engine harnesses the power of data science to improve workflows, business processes and deliver seamless customer service across any …
Iain Thomson, 09 Mar 2015
Microsoft CEO Satya Nadella

Microsoft: Profit DECIMATED because you people aren't buying PCs

Microsoft has weathered a difficult three months: despite signs of growth in cloud computing, overall sales were dragged down by dwindling demand from consumers. Revenues of $21.73bn in Microsoft's third quarter of fiscal 2015, ended March 31, met analysts' expectations. However, sustainable growth still eludes the software …
Neil McAllister, 24 Apr 2015

Adobe lifts sheet on Dropbox-style doc sharing cloud

Adobe has unveiled a Dropbox and Box-esque document sharing and collaboration cloud that plugs into Microsoft Office 365. Adobe Document Cloud will let you create, edit and sign documents electronically through a mobile- and touch-enabled interface, built using its software. Adobe reckoned its new cloud, the firm’s third after …
Gavin Clarke, 17 Mar 2015
Screenshot of the Office 2013 installer for Office 365

Office 365 and Dynamics go live in Australia

Office 365 files may load just a little faster in Australia today, after Microsoft announced it has flicked the switch for the local version of the service. Redmond's outpost has also decided the time is right to serve Dynamics CRM from its Australian bit barns in Sydney and Melbourne. Like the local version of Azure, the two …
Simon Sharwood, 30 Mar 2015
hands waving dollar bills in the air

MS Dynamics CRM Online trumps server release, says Ballmer

Microsoft boss Steve Ballmer cut the ribbon yesterday on the company's latest effort to pump more of its software estate into the cloud – the launch of its Dynamics CRM Online product. Until Ballmer's relatively recent proclamation that Microsoft was "all-in" on the cloud, the vendor had concentrated much more heavily on its on- …
Kelly Fiveash, 18 Jan 2011
Openstack log

Fujitsu: We're flinging all our internal gumble onto OpenStack

Fujitsu is going to migrate its internal IT to an OpenStack cloud platform to save 35 billion yen and get world-leading creds for OpenStack expertise and commitment. The new group-wide cloud platform will involve about 640 large-scale and complex systems across 13,000 servers globally. The staged transition starts this month and …
Chris Mellor, 18 Feb 2015
data centre

Marc Benioff tethers Salesforce cloud to Blighty

Salesforce has opened its first European data centre in the UK. The CRM-as-a-service provider today announced the new facility in Slough, west of London, had gone live build by NTT. It’s the first of three planned European facilities. Marc Benioff’s firm plans data centres in France and Germany next year, too. The UK, along …
Gavin Clarke, 31 Oct 2014
big droplets falling from rain cloud

Salesforce cloud goes titsup: Users face another long weekend

Customers dependent on Salesforce were kicked offline on Friday morning as Marc Benioff’s cloud went titsup. Sales and marketing teams were left looking at an early start to the weekend as their CRM-as-a-service checked out. The blank screens seemed to be the result of a problem in two of the company’s instances serving EMEA …
Gavin Clarke, 05 Sep 2014
Marc Benioff

Salesforce fires tractor beam at RelateIQ, hauls upstart into mothership

Salesforce has announced plans to acquire younger rival RelateIQ, a move that will shore up its core customer relationship management business with some advanced technology. The software-as-a-service giant said in an SEC filing published on Friday that it had agreed to pay $390m to purchase CRM startup RelateIQ for $350m in …
Jack Clark, 11 Jul 2014
channel

Office 365 and Dynamics CRM Online users suffer outages

Microsoft Office 365 and Dynamics CRM Online customers stateside suffered a major outage yesterday for more than five hours. The issues first emerged at about 11am Pacific Daylight Time (7pm BST), with users in the US and Canada complaining on Twitter that they could not access email while administrators were unable to manage or …
Paul Kunert, 18 Aug 2011
Salesforce's Analytics Cloud on Apple Watch

Salesforce straps sales analytics to Apple Watch

Never one to miss out on a bandwagon, Salesforce is trying to point out that the Apple Watch is not just a fanboi fashion accessory but is also a cloud-powered analytics and deal-closing wristputer for the modern entrepreneur. The cloudy CRM concern has let it be known that it will soon emit “Salesforce for Apple Watch, designed …
Simon Sharwood, 10 Mar 2015
Dom Joly

Hutchison Whampoa launches wholesale global MVNE venture

Hutchison Whampoa, which owns the Three network in the UK, has launched a global mobile virtual network enabler (MVNE) via its mobile wholesale business unit. It will act as a single point of entry for MVNOs wanting to create global coverage quickly and easily, by accessing Hutchison Whampoa’s networks across Europe and Asia. …
Simon Rockman, 20 Apr 2015

Salesforce: Oh no! Dyre RATs are thirsty for our customers' logins

Salesforce has warned that miscreants are trying to infect its customers with a remote access trojan (RAT) dubbed Dyre that siphons off Salesforce.com login data. "On September 3, 2014, one of our security partners identified that the Dyre malware (also known as Dyreza), which typically targets customers of large, well-known …
Iain Thomson, 08 Sep 2014

Former Insight boss Fenton slurps Microsoft ERP channel biz

Former Insight EMEA president Stuart Fenton has picked up the UK arm of global Microsoft ERP integrator Tectura - the first in a planned mid-market roll up. The acquisition of London-based Tectura UK, a subsidiary of US firm Tectura Corporation, was completed by Fenton and his investment biz QuantiQ. After a decade running …
Paul Kunert, 03 Jun 2014

Confirmed: Salesforce partners with 'evil empire' Microsoft

Salesforce is teaming up with Microsoft, a company Salesforce chief Marc Benioff used to call the "evil empire". Putting to rest rumors from earlier today, the two companies have announced they are burying the hatchet – and will team up so that Windows users can more easily access Salesforce's tech from within Microsoft's …
Jack Clark, 29 May 2014

Gartner to CIOs: Go on, SPEND some CASH on ROBOTS 'n' 'Things'

CIOs in the UK and Ireland are bullish on “digitalisation” of their businesses as spending returns. That’s according to Gartner, who ranked so-called digitalisation third in the list of CIO’s spending priorities in the UK and Ireland. It’s up from sixth place the year before, and a bigger priority here in the UK than for CIOs …
Gavin Clarke, 17 Feb 2015

Good news! Your job's not going to the Philippines

Vietnam is now outsourcers' preferred host nation, but Bulgaria is making a tilt for the top spot, according to real estate outfit Cushman & Wakefield's annual “Business Process Outsourcing (BPO) and Shared Services Location Index”. The study (PDF) ranks nations by costs, risks and conditions, with a 50/20/30 weighting for each …
Simon Sharwood, 22 Apr 2015
Orange Business Services Vblock Cloud

SAP, IBM snuggle up for HANA-as-a-service

IBM will host SAP’s HANA Enterprise Cloud on its global data centers, it was announced today. Big Blue reckons this means customers can run managed SAP workloads in the cloud from testing to production on a single, consistent architecture partly powered by IBM-owned SoftLayer. HANA is SAP’s in-memory database that sits beneath …
Gavin Clarke, 14 Oct 2014
Gun and dollars

Got $600 for every Win Server 2003 box you're running? Uh-oh

Microsoft is officially charging customers at least $600 per server to safely run Windows Server 2003 after its July 14 support cut-off date. The number has come to light from Microsoft licensing expert Paul DeGroot of Pica Communications, who told The Reg he knows customers who’ve been quoted this figure. The price is for the …
Gavin Clarke, 16 Feb 2015
The Register breaking news

Squeezing more out of ERP and CRM

Mini Poll One of the most common complaints at board level to do with IT is the amount of money thrown at ERP and CRM application deployments over the years. Some question the perceived returns that have been delivered in terms of value to the business. With this in mind, we would be interested in whether you think packaged applications …
Dale Vile, 02 Dec 2009
Marc Benioff

Microsoft, Salesforce thump table in cloud tie-up talks – report

Salesforce is in talks over a cloud tie-up with Microsoft, a company its chief once branded the "evil empire". The two enterprise staples are reportedly in the closing stages of talks about a deal that would let users of the Windows Azure cloud use Salesforce’s apps: Bloomberg reports Salesforce’s CRM-as-a-service will be made …
Gavin Clarke, 29 May 2014

Salesforce boots SAP from customer-wrangling software top slot

Software-as-a-service provider Salesforce has beaten on-premises incumbents to become the biggest provider of customer relationship management (CRM) software. CRM software is used to organise and automate customer service, marketing and sales. Marc Benioff’s company stole the number-one spot from SAP last year, beating the …
Gavin Clarke, 30 Apr 2013

Wall St wolves tear chunk off Microsoft: There goes $30bn!

The morning after Microsoft published its second quarter figures, its share price tumbled 10 per cent as markets opened in New York – wiping $30bn off its value. Never mind the 3D goggles announced a few days before: a brace of Wall St analysts have cut their estimates and ratings for the software giant. The Street has talked …
Gavin Clarke, 27 Jan 2015
Columns of coins in the cloud

Microsoft Gold and Silver cloudy boy makes big hires

Microsoft’s cloudy poster boy Content and Code has parachuted in a couple of directors to free up time for CEO and co-founder Tim Wallis to work on special biz dev projects. The London-based based Microsoft partner, which carries Gold and Silver badge certifications, has hired big hitting former ISC and Kelway exec Simon Lawless …
Paul Kunert, 05 Sep 2014
Scrooge McDuck

Oracle data centre offers its back end to banking upstart

Oracle is becoming a British banking back end, with its data centres about to start holding the money and details of some of the UK’s wealthiest citizens. Hampden & Co, due to launch in the first quarter of 2015, has picked Oracle’s Flexcube as its core banking platform, the database giant said Tuesday. Unlike other Flexcube …
Gavin Clarke, 15 Jan 2015

SAP's 10-year HANA gamble: A life without the big boys

SAP was gung-ho about its HANA-or-nothing database play for the next version of its software crown jewels earlier this month. The enterprise and software giant rolled out what it claimed was its biggest launch in decades – SAP S/4HANA. The system is built to run on one single database – SAP’s HANA. Previously, SAP has relied …
Gavin Clarke, 18 Feb 2015

Your essential guide: What to look for in today's Amazon, Google, and Microsoft earnings

Analysis It's probably not entirely a coincidence that Amazon, Google, and Microsoft will all file their quarterly earnings reports on Thursday. But while these tech titans wage a tug-of-war for your public compute workloads, each is relying on other sources of revenue to bankroll its cloud land grab – and the three companies have very …
Neil McAllister, 23 Apr 2015
hands waving dollar bills in the air

CRM, The Credit Crunch, and you

So the first white paper to tackle The Recession tips up in the Reg Library. As with all vendor-produced papers – this one is from Sage - there is an underlying pitch. To whit: small and medium-sized companies should invest in CRM systems (and hopefully Sage's CRM technology), even as they cut costs. Cost reductions are not …
Team Register, 24 Feb 2009
paper cut-out men holding hands in linked semi-circle

Learn how to simplify your IT setup with cloud apps

Regcast alert What: Simplifying your IT setup with cloud apps When: Regcast, 5 June 2014, 11am London time Register here. Can't make it? Sign up and we'll ping you when the on-demand version is ready. Do you need some help in making the switch to cloud apps? Then watch this webinar. Annrai O’Toole of Workday, perhaps the leading exponent …
David Gordon, 23 May 2014

Microsoft opens Azure cloud to US govt for vid surveillance, etc

At its Cloud for Government Summit in Washington DC on Tuesday, Microsoft declared its cloud good enough for government work, announcing general availability of Microsoft Azure Government. Specifically, its target customers are in the US public sector, with Redmond pitching its cloudy offerings to federal, state, and local …
Neil McAllister, 09 Dec 2014

ZeuS KICKS that SaaS: Trojan raids Salesforce.com accounts

Miscreants have forged a variant of the infamous ZeuS banking Trojan that targets enterprise data held by clients of CRM giant Salesforce.com. The ZeuS variant does not exploit a vulnerability in the Salesforce.com platform itself but rather penetrates the insecure devices of corporate workers accessing Salesforce.com. The …
John Leyden, 26 Feb 2014
euros_channel_money

Microsoft: Yeah, about that 50% post-Christmas customer price hike...

Microsoft has cooked up a post-Christmas gift for service providers to prolong their festive cheer – price hikes of up to 50 per cent on volume licensing agreements. The move has been interpreted by channel partners and hosting firms alike as Microsoft upping the cost for on-premise wares to make its cloudy stuff look more …
Paul Kunert, 07 Oct 2014
Columns of coins in the cloud

Oracle hires former SAP exec for cloudy push

Oracle has bagged itself a global head to manage the cloudy portfolio just a week after chief techie and erstwhile CEO Larry Ellison talked up the bets the company is placing behind the as-a-service model. The database titan has hired SAP’s former president of global cloud and line of business Shawn Price, after the German …
Paul Kunert, 12 Oct 2014
management regulation1

Microsoft: Look at our cloudy privacy award. Isn't it so ... meaningful?

Microsoft is in self-licking lollipop mode after its cloudy wares passed the privacy water mark set by the International Organisation for Standardisation, letting it paper over customers’ concerns. Data sovereignty is a major hurdle for global companies trying to sign up customers to the fluffy white stuff, particularly in …
Paul Kunert, 16 Feb 2015
The Register breaking news

Salesforce buys into cloud marketing with ExactTarget

Salesforce is a acquiring ExactTarget as the digital CRM company tries to do to marketing what it has done to CRM. The $2.5bn acquisition was announced by Salesforce on Tuesday, and will see the company make a tender offer of $33.75 per share in cash for all outstanding shares of ExactTarget – a substantial premium above the $22 …
Jack Clark, 04 Jun 2013
management cloud3

Simplifying your IT setup with cloud apps. Interested? Watch this

Reg Live TV Lots of you are considering cloud apps, but find it hard to figure out what’s most important when making decisions. We’re here today to help with that. We've brought you Regcasts on IaaS and PaaS, but this time we're going to talk in more detail about integrating business apps: CRM, HCM, ERP. We hate hype at the Reg, but we …
David Gordon, 13 May 2014

Salesforce forces Force sales-force sales: Or tries to anyway

Salesforce is rebooting its mobile strategy, reportedly killing existing versions of its mobile CRM software-as-a-service in exchange for an Android and iOS love-in. The company has announced Salesforce1, a new CRM platform that it claims will make it easier to build and customize Salesforce services for Apple and Google …
Gavin Clarke, 18 Nov 2013
Parliament in the clouds

Dragon's Outsourcery flaunts UK.gov cloud bazaar credentials

Outsourcery is crowing about the O-Cloud platform receiving pan government accreditation - IL2 in old money - that will allow it to unleash IaaS and hosted Microsoft apps on tech buyers in the Digital Marketplace. This does not give the loss-making purveyor of cloudy stuff the keys to a particularly exclusive club; 17 other …
Paul Kunert, 29 Oct 2014

Oracle makes Sun-sized $5bn grab for Micros Systems

Oracle is buying systems maker and consulting shop Micros Systems for $5.3bn to counteract the slowdown in its hardware and software business. The giant Monday confirmed reports it is buying Micros, which builds and delivers integrated systems including point of sale systems for the retail and hospitality sectors. Oracle …
Gavin Clarke, 23 Jun 2014
SAP co-CEO Bill McDermott

SAP: Those growth targets we talked about? Give us another 2 years

SAP has delayed its 2015 growth goal by two years because of an uptick in cloud and software maintenance at the expense of its core business. The world’s largest maker of business software Tuesday announced final full year and fourth-quarter results in line with last week's preliminary numbers. But SAP did reveal its target of …
Gavin Clarke, 21 Jan 2014
The Register breaking news

The unrealised potential of ERP and CRM

Poll Results With all of that money, time and effort expended on ERP and CRM systems over the years, you would expect organisations to have paid a lot of attention to getting the most from them, but a recent poll of Reg readers (including 66 ERP users and 65 CRM users) suggests that many implementations have some way to go before they …
Dale Vile, 04 Dec 2009