Articles about Crm

Boy slurps watermelon. Credit: Shutterstock

Microsoft eats its Dynamics CRM young with Adxstudio buy

Microsoft has picked over the “key product and technology assets” of Adxstudio, a long-time Dynamics CRM and application development partner. The deal will see Microsoft get Adxstudio’s technology, but not its consulting business. That will now be spun off into a new organisation. No-one in either company is talking about the …
Bill Bennett, 29 Sep 2015

Outsourcery shutters CRM practice... almost

Cash strapped cloud biz Outsourcery has effectively shuttered its CRM practice to new customers after the majority of its team departed for new pastures. We aren’t talking big numbers here: four staffers have defected to Microsoft CRM and ERP consultant QuantiQ and two people have left to join other companies. That leaves one …
Paul Kunert, 26 Aug 2015

Dynamics CRM biz gobble lets bosses play fantasy league ... at work ... using sales reps

Microsoft has gobbled up FantasySalesTeam-maker Incent Games, and will bake the software into its Dynamics CRM product. Incent calls FantasySalesTeam "sales gamification" (no, me neither). Rather than dangle a big carrot in front of sales reps – like a fat end-of-year bonus – it lets managers offer lots of smaller prizes to …
Iain Thomson, 03 Aug 2015

G'Day Australia! Office 365 and Dynamics CRM bounce Down Under

Lots of Australian businesses have already jumped aboard Microsoft's cloudwagon, often after having been told that the latency associated with data centres on foreign soil was no impediment to anything at all. What, then, to make of Microsoft's announcement that Office 365 and Dynamics CRM will be on offer from its Australian …
Simon Sharwood, 08 Dec 2014

Internet Explorer 11 at it again, breaks Microsoft's own CRM software

Compatibility problems continue to plague Internet Explorer 11, with some Microsoft customers once again complaining that the company's latest browser doesn't work with one of its own products. Users first raised red flags about IE11 in October, when reports surfaced that the browser was rendering a number of sites strangely, …
Neil McAllister, 06 Dec 2013
Couple holding hands. Pic: Marina Aguiar

Microsoft puts arm round Salesforce, pair skip gaily into the cloud

Microsoft and Salesforce are extending their strategic partnership with a further integration of their software and CRM clouds. Salesforce is to be pushed together with Microsoft’s Skype for Business, OneNote, Delve and Windows 10, the companies said late on Wednesday. Skype for Business and OneNote are being integrated with …
Gavin Clarke, 17 Sep 2015
The Register breaking news

Microsoft CRM to go browser and mobile OS agnostic

Just weeks after Microsoft revealed SharePoint is now, and will forever be, more friendly to browsers other than Internet Explorer, the company has revealed that another of its enterprise applications will soon play nicely with others. The software in question is Microsoft CRM, which is due a significant upgrade during the …
Simon Sharwood, 20 Apr 2012
The Register breaking news

Microsoft Dynamics CRM for iPad and Android hits 6-month delay

Mobile support for Microsoft’s Dynamics CRM suite has been delayed until the end of 2012. Concern over poor design and finish of the application port seem to be behind the delay. Back in April, Microsoft promised that Dynamics CRM for iPad, iPhone, Android, Blackberry and Windows Phone 7 would be available between April and May …
Gavin Clarke, 12 Jul 2012
closed_sign shut down under collapsed liquidation

Salesforce goes titsup, causes CRM outages worldwide

CRM services have been disrupted for companies all over the world after seven of Salesforce's instances went down. Salesforce said on its status update page, which was also down for a while, that service from seven of its instances was being disrupted, – though at the time of publication it was claiming to have whittled this …

Microsoft stamps its bootprints harder into India

Just days after promising to connect a ton of people in India to the world of cat GIFs and online ads, Microsoft has opened a load of data centers in the nation to flog its cloud. The move was first mentioned last year by CEO Satya Nadella, who described the Indian cloud services market as a "two trillion dollar market …
Kat Hall, 29 Sep 2015

Warm breeze of consolidation blows through Microsoft channel

A trickle of activity in the Microsoft small biz channel has seen Gold partner minnow Core Technology Systems devour small but perfectly formed on-prem and cloudy CRM consultancy Excitation. In a canned statement, Conor Callanan, CEO at Core, claimed the buy gives it a ready made CRM practice and “rounds out” its web-based …
Paul Kunert, 08 Sep 2014
The Register breaking news

5th Finger gets acquired in US by CRM player

Australian mobile technology solutions pioneer 5th Finger has been acquired by US based customer relationship marketing outfit Merkle for an undisclosed sum. Merkle snapped up the company, which expanded internationally in 2007 setting up a HQ out of San Francisco, to expand its CRM capabilities in mobile. 5th Finger CEO and …

Story to write next chapter for Civica Group

Specialist software and outsourced services slinger Civica Group has hired former Capita exec Wayne Story to take charge of the UK sub. Most recently, Story was interim CEO at equity-based plan admin services outfit Equatex, and remains non-exec director at Montagu Private Equity and board chair at recruiter GatenbySanderson …
Paul Kunert, 21 Sep 2015
Muscular man stripping off his shirt

Salesforce stuffs CRM dollars into Benioff's package

No wonder Marc Benioff is feeling relaxed. Salesforce is increasing his multi-million-dollar package by more than a fifth. Benioff is getting a 20 per cent bump in base salary to $1.44m – up from $1.2m - for fiscal 2015, starting on 1 February. The CEO has been allocated a top up of 1,849,441 shares of common stock too. …
Gavin Clarke, 28 Nov 2013
hands waving dollar bills in the air

SugarCRM sews up sweet deal to buy out junior upstart Stitch

SugarCRM – producers of customer relationship management system Sugar – have acquired the intellectual property rights "and other assets" of mobile start-up Stitch. Stitch is a the sales automation outfit - or, as they would put it, a "personalised digital assistant" that offers integrated analysis of email, calendar and CRM …

SAP pitches Cloud Foundry real-time customer service

SAP has become the latest enterprise giant to promise real-time “insight” into customers, via the cloud. Europe’s tech giant is re-serving the Hybris e-commerce platform it bought in 2013 with a shot of Cloud Foundry, the open-source project it joined in 2014. Hybris has been updated with the addition of two modules, SAP …
Gavin Clarke, 15 Sep 2015
Fountain pen

Silicon Valley fights European Court of Justice ruling with small print

Robbed of their Safe Harbour protection, US cloud giants are taking shelter behind a new data-export and privacy fig leaf. Microsoft and Salesforce have become the first to publicly invoke “model clauses” – saying customers can continue shipping data outside the EU and onto their servers in the US despite Tuesday's ruling by …
Gavin Clarke, 07 Oct 2015
Wave image via Shutterstock

Here they come: Salesforce unleashes Wave analytics tools

Salesforce has announced new apps and ISV partners for its real-time analytics-as-a-service Wave cloud. A year on from announcing its great Wave cloud, Salesforce introduced Wave Actions, Lightning Reports and Dashboards, and Wave embedded dashboards. Actions are tools that let you create actions based in information or data …
Gavin Clarke, 14 Sep 2015
Liam Neeson Taken

Never escape the boss again: Salesforce tracks down your best people any time, any place

Salesforce is adding new "intelligent" software to its CRM system that hunts down the right sales or support staffer for a particular task no matter where they are. "The Service Cloud Intelligence Engine harnesses the power of data science to improve workflows, business processes and deliver seamless customer service across any …
Iain Thomson, 09 Mar 2015

ShoreTel shooting for cloudy consistency with new suite

Back in 2012, unified communications outfit ShoreTel acquired a rival named M5 in order to get itself into the cloud. M5 had unified communications as a service (UcaaS) at the time and ShoreTel didn't. All of which was lovely, except for one wrinkle: the M5 UcaaS and ShoreTel's core products were rather different. Fast …
Simon Sharwood, 24 Aug 2015

Salesforce back in the red, reviews future black ink orders

After a brief interlude in the black, Salesforce is back in more familiar loss-making territory, according to the financials for its second financial quarter this year. The giant CRM provider posted total revenue of $1.63bn (£1bn) for the period, an increase of 24 per cent year-on-year. Operating profit remained above water …
Kat Hall, 21 Aug 2015

IT Lab slips a ring on JMC IT

London-based managed service provider IT Lab has spread its tentacles to the north-west by subsuming Manchester outfit JMC IT. The combined organisation will employ some 300 staff servicing 750 clients including Somerset House, Talis Capital, the Greater Manchester Chamber of Commerce and Liverpool FC. Peter Sweetbaum, CEO of …
Paul Kunert, 27 May 2015
hands waving dollar bills in the air

MS Dynamics CRM Online trumps server release, says Ballmer

Microsoft boss Steve Ballmer cut the ribbon yesterday on the company's latest effort to pump more of its software estate into the cloud – the launch of its Dynamics CRM Online product. Until Ballmer's relatively recent proclamation that Microsoft was "all-in" on the cloud, the vendor had concentrated much more heavily on its on- …
Kelly Fiveash, 18 Jan 2011

Oracle slings 193 patches, nixes exploited Java zero day

Oracle has poured cold coffee on a recent Java zero-day that's already under active attack, with just one of the critical patches it's released to address 193 holes in its sprawling product suite. The zero day is the most urgent fix of the lot and of the two dozen other Java patches present among Big Red's quarterly patch …
Darren Pauli, 16 Jul 2015
The Art of Social Media

Be quick or be silent: Social media as a business tool

As many readers know I live in the Channel Islands. A while back someone started a very popular Facebook group called “Bad or Good Jersey Businesses”, and the locals are not backward in coming forward with both bouquets and brickbats for businesses they've recently dealt with. Unsurprisingly, more and more business people I …
Dave Cartwright, 03 Aug 2015
Example of tidy cabling

Bigger – and better? How your IT infrastructure budget will change

I was reading in a report recently that the majority of firms intend to increase their overall investment in IT infrastructure over the next two years. Which got me wondering: will this be in-house infrastructure? And if not, where will the money go outside the organisation? Bill will get richer Office 365 – specifically the …
Dave Cartwright, 16 Sep 2015

Office 365 and Dynamics CRM Online users suffer outages

Microsoft Office 365 and Dynamics CRM Online customers stateside suffered a major outage yesterday for more than five hours. The issues first emerged at about 11am Pacific Daylight Time (7pm BST), with users in the US and Canada complaining on Twitter that they could not access email while administrators were unable to manage or …
Paul Kunert, 18 Aug 2011
Satya Nadella

Axed-ya Nadella swings blade through the forest of Microsoft again

In Microsoft CEO Satya Nadella's latest move to dismantle the legacy of his predecessor, Steve Ballmer, the software giant has announced that it's changing its financial reporting structure ... again. The last time Redmond reorganized how it reports its earnings to investors was in the summer of 2013. Ballmer would step aside …
Neil McAllister, 28 Sep 2015

Salesforce's developer push on receiving end of big cloud reboot

Salesforce is floating one big developer cloud to woo code jockeys. The SaaS-CRM vendor Thursday announced App Cloud, which integrates its existing Force, Heroku Enterprise and Lightning services. The trio will share a common identity, data and network services framework. Also in the mix is Trailhead, something new Salesforce …
Gavin Clarke, 10 Sep 2015
Three cows image via Shutterstock

Hey biz types: You don't grok Big Data. But you can use Salesforce, right?

Having sidled into the cash-rich analytics party seven months back, Salesforce is now out and proud on the hype-heavy big data field. The CRM-as-a-Service provider on Thursday announced Salesforce Wave for Big Data. It also announced that the big-data trio Google, Cloudera and Hortonworks plus Informatica - plus analytics …
Gavin Clarke, 28 May 2015
Microsoft CEO Satya Nadella

Microsoft is BEATING Amazon's cloud revenues. Er, how?

Microsoft's cloud revenues are beating those of Amazon's AWS. That's if analyst-haus Stifel Nicolaus's data is correct. Back in 2012's third quarter Microsoft commercial cloud revenue was $254m, with Amazon Web Services (AWS) ahead at $530m. In the first quarter of 2015 AWS revenues totaled $1.566bn, with Microsoft nudging ahead …
Chris Mellor, 27 Apr 2015

Adobe lifts sheet on Dropbox-style doc sharing cloud

Adobe has unveiled a Dropbox and Box-esque document sharing and collaboration cloud that plugs into Microsoft Office 365. Adobe Document Cloud will let you create, edit and sign documents electronically through a mobile- and touch-enabled interface, built using its software. Adobe reckoned its new cloud, the firm’s third after …
Gavin Clarke, 17 Mar 2015
Microsoft CEO Satya Nadella

Microsoft: Profit DECIMATED because you people aren't buying PCs

Microsoft has weathered a difficult three months: despite signs of growth in cloud computing, overall sales were dragged down by dwindling demand from consumers. Revenues of $21.73bn in Microsoft's third quarter of fiscal 2015, ended March 31, met analysts' expectations. However, sustainable growth still eludes the software …
Neil McAllister, 24 Apr 2015
data centre

Marc Benioff tethers Salesforce cloud to Blighty

Salesforce has opened its first European data centre in the UK. The CRM-as-a-service provider today announced the new facility in Slough, west of London, had gone live build by NTT. It’s the first of three planned European facilities. Marc Benioff’s firm plans data centres in France and Germany next year, too. The UK, along …
Gavin Clarke, 31 Oct 2014
Screenshot of the Office 2013 installer for Office 365

Office 365 and Dynamics go live in Australia

Office 365 files may load just a little faster in Australia today, after Microsoft announced it has flicked the switch for the local version of the service. Redmond's outpost has also decided the time is right to serve Dynamics CRM from its Australian bit barns in Sydney and Melbourne. Like the local version of Azure, the two …
Simon Sharwood, 30 Mar 2015
Openstack log

Fujitsu: We're flinging all our internal gumble onto OpenStack

Fujitsu is going to migrate its internal IT to an OpenStack cloud platform to save 35 billion yen and get world-leading creds for OpenStack expertise and commitment. The new group-wide cloud platform will involve about 640 large-scale and complex systems across 13,000 servers globally. The staged transition starts this month and …
Chris Mellor, 18 Feb 2015
Marc Benioff

Salesforce fires tractor beam at RelateIQ, hauls upstart into mothership

Salesforce has announced plans to acquire younger rival RelateIQ, a move that will shore up its core customer relationship management business with some advanced technology. The software-as-a-service giant said in an SEC filing published on Friday that it had agreed to pay $390m to purchase CRM startup RelateIQ for $350m in …
Jack Clark, 11 Jul 2014
big droplets falling from rain cloud

Salesforce cloud goes titsup: Users face another long weekend

Customers dependent on Salesforce were kicked offline on Friday morning as Marc Benioff’s cloud went titsup. Sales and marketing teams were left looking at an early start to the weekend as their CRM-as-a-service checked out. The blank screens seemed to be the result of a problem in two of the company’s instances serving EMEA …
Gavin Clarke, 05 Sep 2014

Office 365 prices 'to rise by up to 13 per cent'

+Comment Microsoft looks to have increased the price it will charge for Office 365 in the Euro-zone, Denmark, Norway, Sweden, Australia, and Canada. Nicole Sheridan, who works and blogs for Irish distributor MicroWarehouse, has posted a Microsoft missive on the price rises. She also quotes from a Microsoft communiqué that says the …
Simon Sharwood, 08 Jul 2015
Marc Benioff of Salesforce. Pic: Techcrunch

Like paying huge amounts for Salesforce? Don't read this

Visit’s website and you’ll find a rather helpful list of 10 benefits of the cloud, which includes – in no particular order – flexibility, disaster recovery, and increased collaboration. The fact that there’s no need for capital expenditure makes it in at number 4: “And because cloud computing is much faster to …
Rachel Willcox, 14 Sep 2015

What the Zeus? Nexenta beats VSAN, Nutanix and SimpliVity

Comment IT biz Northern Backup has replaced Hitachi, Dell and HP SAN arrays with Nexenta storage, which it chose ahead of VMware VSA, Nutanix and SimpliVity alternatives because Nexenta storage was both cheaper and faster. Calgary-based Northern Backup was started up in 2004 and offers offsite back-up, managed hosting and support …
Chris Mellor, 22 Sep 2015
Salesforce's Analytics Cloud on Apple Watch

Salesforce straps sales analytics to Apple Watch

Never one to miss out on a bandwagon, Salesforce is trying to point out that the Apple Watch is not just a fanboi fashion accessory but is also a cloud-powered analytics and deal-closing wristputer for the modern entrepreneur. The cloudy CRM concern has let it be known that it will soon emit “Salesforce for Apple Watch, designed …
Simon Sharwood, 10 Mar 2015

Salesforce: Profit pah! We’ll be back in the red before you know it

Software service slinger banked its first operating profit in 18 quarters — yes, you read that correctly — but reassuringly confirmed it will be back in the red again in the next trading period. The cloudy-based CRM and marketing apps maker reported sales of $1.51bn for the three months ended 30 April, up 23 per …
Paul Kunert, 21 May 2015
Dom Joly

Hutchison Whampoa launches wholesale global MVNE venture

Hutchison Whampoa, which owns the Three network in the UK, has launched a global mobile virtual network enabler (MVNE) via its mobile wholesale business unit. It will act as a single point of entry for MVNOs wanting to create global coverage quickly and easily, by accessing Hutchison Whampoa’s networks across Europe and Asia. …
Simon Rockman, 20 Apr 2015

Salesforce: Oh no! Dyre RATs are thirsty for our customers' logins

Salesforce has warned that miscreants are trying to infect its customers with a remote access trojan (RAT) dubbed Dyre that siphons off login data. "On September 3, 2014, one of our security partners identified that the Dyre malware (also known as Dyreza), which typically targets customers of large, well-known …
Iain Thomson, 08 Sep 2014
The Register breaking news

Squeezing more out of ERP and CRM

Mini Poll One of the most common complaints at board level to do with IT is the amount of money thrown at ERP and CRM application deployments over the years. Some question the perceived returns that have been delivered in terms of value to the business. With this in mind, we would be interested in whether you think packaged applications …
Dale Vile, 02 Dec 2009
Satya Nadella and Stephen Elop

BOOM! Stephen Elop shuffled out of Microsoft door

Ex-Nokia chief Stephen Elop is officially out of Microsoft. Redmond announced the cull of top execs at the software company in the past hour, and Elop is the most high-profile victim of the bloodletting. Elop, Kirill Tatarinov and Eric Rudder will be leaving Microsoft following a handover period at the firm. It means that the …
Kelly Fiveash, 17 Jun 2015

Former Insight boss Fenton slurps Microsoft ERP channel biz

Former Insight EMEA president Stuart Fenton has picked up the UK arm of global Microsoft ERP integrator Tectura - the first in a planned mid-market roll up. The acquisition of London-based Tectura UK, a subsidiary of US firm Tectura Corporation, was completed by Fenton and his investment biz QuantiQ. After a decade running …
Paul Kunert, 03 Jun 2014

Confirmed: Salesforce partners with 'evil empire' Microsoft

Salesforce is teaming up with Microsoft, a company Salesforce chief Marc Benioff used to call the "evil empire". Putting to rest rumors from earlier today, the two companies have announced they are burying the hatchet – and will team up so that Windows users can more easily access Salesforce's tech from within Microsoft's …
Jack Clark, 29 May 2014

Lenovo exec: Yes we can get IBM's server biz out of the crapper

Interview Lenovo Europe president Eric Cador is banking on a major overhaul of its enterprise supply chain – among other things – to help the x86 business it acquired from IBM “recover” lost ground. In the UK alone, IBM’s revenue share slumped to $31m by Q4 ’14 from $61m in the prior year’s quarter, caused by the uncertainty surrounding …
Paul Kunert, 24 Aug 2015