Articles about Consumer Rights

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It's now illegal in the US to punish customers for posting bad web reviews

President Obama has signed into effect a new law that bars businesses from punishing customers for giving bad reviews. The Consumer Review Fairness Act (HR 5111) voids any contract that involves prohibitions or penalties related to negative online reviews. The aim of the bill, written by Reps. Leonard Lance (R-NJ) and Joseph …
Shaun Nichols, 15 Dec 2016

Apple blacklisted by Chinese consumer watchdog

A Chinese consumer rights group has slammed Apple’s after-sales service as unfair and placed it on an “integrity blacklist” after numerous complaints about maintenance and support. The China Consumer Association in the southern province of Guangdong released a report into the tech giant’s support policies last week, citing …
Phil Muncaster, 30 Jul 2012
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Law Commissions call for new consumer compo law

A new law should be created giving consumers the right to take misleading and aggressive businesses to court, the Law Commission and Scottish Law Commission have said. The new law would only apply to transactions between a business and a consumer, the Law Commissions said as they launched a consultation into whether there …
OUT-LAW.COM, 19 Apr 2011
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EU ministers strip consumer rights law of controversial elements

EU member states have given a proposed Consumer Rights Directive the go-ahead but have removed its most controversial elements. A European Parliament vote in March is the last hurdle to the passing of the law. Consumer protection advocates have said that the new version of the Directive will have little practical impact on UK …
Kable, 28 Jan 2011
The Register breaking news

Consumer group preps legal challenge to Facebook terms

A Norwegian consumer protection agency is preparing a legal challenge to Facebook and other social networking companies, accusing them of operating "in a legal vacuum and irrespective of norms and standards". Forbrukerrådet, the Norwegian Consumer Council, has studied the privacy policies and terms and conditions of social …
OUT-LAW.COM, 30 Nov 2009
The Register breaking news

Gov to encourage e-commerce by clarifying consumer rights

The Government plans to clarify and simplify consumers' rights in a bid to encourage online shoppers to make more use of them. It will publish a plan in the summer for helping shoppers to understand and exercise their rights. Government-commissioned research has found that 57% of UK consumers overall said that they would take …
OUT-LAW.COM, 6 May 2009
fingers pointing at man

E-tailers can't claim on returned goods

Online retailers cannot reclaim some of the purchase price of goods even if they are returned after a long time and have given the user some benefit, an advocate general of the European Court of Justice (ECJ) has said. Buyers can return goods and get a full refund in the first one to two weeks of ownership of goods, said …
OUT-LAW.COM, 25 Feb 2009

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