Articles about Capita

British Airways poised to shed 1,000 jobs to Capita

Two brands that people love to hate today stand poised to forge an alliance: British Airways plans to outsource call centre management to Capita, sending 1,000 employees into the belly of the beast. The airline will offload the handling of nearly ten million customer calls from centres in Manchester and Newcastle, mimicking …
Kat Hall, 13 Jun 2017
Outsourcing

Capita call centre chap wins landmark sex discrimination lawsuit

A Capita man working in a Telefonica call centre has won a sex discrimination lawsuit against the outsourcing giant after bosses threatened him with a pay cut if he took paternity leave. Madasar Ali wanted to take paternity leave to care for his new daughter, Yasmin, but was told he would only receive two weeks off on full pay …
Gareth Corfield, 12 Jun 2017
Image: Serazetdinov http://www.shutterstock.com/fr/pic-114819721/stock-vector-illustration-of-a-strong-blast-of-brain.html

'Major incident' at Capita data centre: Multiple services still knackered

A major outage at a Capita data centre has knocked out multiple services for customers – including a number of councils' online services – for the last 36 hours. Some of the sites affected include the NHS Business Services Authority, which apologised on its website for the continuing disruption and said it hoped its systems …
Kat Hall, 26 May 2017
Power cables image via Shutterstock

Capita payments service Pay360 goes TITSUP

Capita Pay360 service, which allows small businesses and councils to accept online transactions such as paying parking fines, has gone down in the UK and Ireland due to a "major incident" in its data centre. In an update sent to one customer at 4:15pm BST this afternoon (May 25) and seen by The Register, Capita said remedial …
Kat Hall, 25 May 2017
Outsourcing

Capita and Birmingham City Council 'dissolve' joint venture

The long-running and highly criticised joint venture between Capita and Birmingham, England, City Council is being rubbed out, reportedly saving taxpayers around £44m. The Service Birmingham Partnership was established in 2006 – Capita was the majority shareholder – with some grand ambitions to save the council £500m, generate …
Paul Kunert, 23 May 2017
Parliament photo by Shutterstock

Capita's huge role in UK government should go under the spotlight

Analysis Capita’s sheer footprint in the public sector makes it an easy target to some extent. If you run enough notoriously failure-prone government contracts, chances are you'll come under some fire sooner or later. Added to the company's woes is a market less lucrative than it used to be. Despite its massive turnover of £4.89bn this …
Kat Hall, 4 May 2017

London councils seek assurance over Capita's India offshoring plans

London councils with Capita contracts have sought assurances from the outsourcing business that they will not be affected by its plans to offshore jobs to India. According to a letter from Capita to one IT team working for a borough in the capital, half its software engineers have been put at risk of redundancy. Following a …
Kat Hall, 22 Mar 2017
Vintage BBC experimental colour transmission testcard section

Anti-TV Licensing petition gets May date for Parliament debate

The BBC TV Licensing fee is set to be debated in Parliament in early May after a public petition passed the 100,000 signature mark. The petition calls for TV Licensing revenues to be deducted from "service providers" instead of being collected directly from households in the UK. At the time of writing it stands at 107,779 …
Comically sad tearful man doing fake-looking wail of despair. Photo by Shutterstock

Blighty floods with techies' tears as Capita boss Parker quits

Capita chief Andy Parker is stepping off the executive merry-go-round after the little loved outsourcing company today reported financial results that showed a crash in profits - the worst in its corporate history. The London-listed business told the City that costs related to contract delays and weak trade in the technology …
Paul Kunert, 2 Mar 2017
bbc_logo_648

Two-thirds of TV Licensing prosecutions at one London court targeted women

Exclusive Two-thirds of TV Licensing prosecutions in a London court were brought against women, according to an exclusive analysis of court data by The Register. We analysed three months of listings data from the City of London Magistrates’ Court in the UK. Of the 62 individual defendants who appeared in court charged with not paying …
Paris, France - July 16, 2016 : New smart electric meter Linky from ERDF (Electricity Network Distribution France). Photo by GERARD BOTTINO / Shutterstock.com Editorial use only

Smart meter firm EDMI asked UK for £7m to change a single component

Exclusive EDMI, the UK maker of residential smart meter comms hubs, is seeking approval for a major modification to its kit - a process it had expected to take 18 months and cost £7m, leaked internal documents show. The revelation has emerged as the meter industry continues to drip-feed marketing studies into the press to persuade …
Tony Hall, BBC Director General. Pic: BBC

Licence-fee outsourcer Capita caught wringing BBC tax from vulnerable

Capita, to whom the BBC has outsourced its licence fee shakedown efforts, has been found to be targeting vulnerable people as part of an aggressive bonus scheme for its collectors. An investigative report by the Daily Mail has found Capita to be offering bonuses of up to £15,000 a year to its 330 enforcement officers, who have …
Sheaf of £50 notes poised on the rim of a toilet bowl as toilet is flushed. Collage of two photos sourced from Shutterstock

Capita swallows £50m blow after writing down historic contracts

Everyone's favourite cuddly outsourcing corp Capita is writing off a cool £50m worth of assets related to certain deals with customers after a "comprehensive review across its major contracts" base. The listed firm today told the London Stock Exchange that top brass had decided to "impair, at the year end 2016, a number of …
Paul Kunert, 21 Feb 2017
fail_parking_meter_648

Rollout of smart meters continues at a snail's pace

Looking back over a turbulent year, some things remained reassuringly constant. England lost the football, Julian Assange stayed vitamin D deprived, and Blighty's smart meter rollout continued at a snail's pace. According to the latest government figures (PDF), there are now 4.9 million smart meters operating across homes and …
Kat Hall, 22 Dec 2016

Capita is STILL the BIGGEST tech services supplier to UK.gov

Despite all the mini fires burning at beleaguered Capita, the much maligned outsourcing giant remained the UK's biggest public sector tech services supplier in 2016 as revenues swelled to £1.9bn. An annual report by analyst TechMarketView found the firm that everyone loves to hate increased top line sales 5 per cent year-on- …
Kat Hall, 22 Dec 2016
empty_pockets_648

Beeb flings millions more £s at Capita for telly tax collection

El Reg can confirm that two things Brits love will be paired together for another couple of years - the Beeb has again extended Capita's telly tax collection contract. The original deal was signed in 2002 for £500m, and renewed in 2012 for eight years at a cost of £560m. Today it emerged the agreement will now stretch until …
Kat Hall, 19 Dec 2016
Man winces in terror and shock after something unexpectedly horrible happens to him. Photo by Shutterstock

Capita: 2,250 jobs cut, more offshoring, more robots... Merry Xmas!

Troubled outsourcing giant Capita is reacting to a post-Brexit slowdown by confirming it will axe roughly 2,250 staff, which includes sending more jobs to India and using robots to automate certain parts of the operation. The company will also try to flog off parts of the sprawling empire, bits that are no longer deemed part …
Paul Kunert, 8 Dec 2016
Maurice Moss IT crowd

Barnet Council: Outsourcing deal with Capita has 'performance issues'

Barnet council's controversial £322m 10-year outsourcing deal is plagued by a number "performance issues" particularly within IT - but has also yielded "significant savings" since 2013, according to a report. The borough's chiefs have reviewed the Customer and Support Group (CSG) contract handed to Capita and concluded it has …
Kat Hall, 21 Nov 2016

Create a news alert about Capita, or find more stories about Capita.

Biting the hand that feeds IT © 1998–2017