Articles about Capita

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Capita still hasn't found what its looking for: A CEO

Months after Capita commenced its search for a successor to outgoing chief exec Andy Parker, the company has yet to find anyone judged evil enough well suited to fill his boots - at least not one it can make public. The integrator suffered an annus horribilis in 2016 when it reported profits warnings that led to a middle- …
Paul Kunert, 11 Sep 2017
Paris, France - July 16, 2016 : New smart electric meter Linky from ERDF (Electricity Network Distribution France). Photo by GERARD BOTTINO / Shutterstock.com Editorial use only

Capita's smart meter monopoly is owed £42m by industry

The Capita-owned monopoly that runs Britain's smart meter infrastructure made an operating profit of £390,000 last year – but paid no tax and is owed £42m by the wider smart meter industry. Smart DCC Ltd's regulatory accounts for the year ending March 31 were published earlier this week in its annual report. The firm, also …
letters stuffed in a mailbox. Photo by SHutterstock

Post Office puts stamp on ISP minnow Fuel

The Post Office has today completed its acquisition of ISP Fuel Broadband, adding 60,000 customers to its UK network. Prior to the migration, Blighty's Post Office had about 460,000 telecoms customers. ISP Review has reported that 180,000 of those are broadband subscribers. It did not disclose how much cash was splashed on the …
Kat Hall, 2 Aug 2017
jail

Nearly three-quarters of convicted TV Licence non-payers are women

Nearly three-quarters of TV Licensing criminal convictions in the UK last year were secured against women, according to data gathered by an anti-Telly Tax campaigner. Of the 184,595 people across the UK charged with non-payment of the TV Licence by Capita TV Licensing, 21,300 were found not guilty – and 90 people were jailed …
Gareth Corfield, 17 Jul 2017
We'll get our coats.

Capita flogs Asset Services division for £888m

Everyone’s favourite people pimp Capita has permanently outsourced its Asset Services businesses to Link Administration for £888m – a fleeting injection of cash in the bank that will be used to reduce debts. The sale, confirmed to the London Stock Exchange late on Friday, is one of the levers Capita’s hard-pressed board is …
Paul Kunert, 24 Jun 2017

British Airways poised to shed 1,000 jobs to Capita

Two brands that people love to hate today stand poised to forge an alliance: British Airways plans to outsource call centre management to Capita, sending 1,000 employees into the belly of the beast. The airline will offload the handling of nearly ten million customer calls from centres in Manchester and Newcastle, mimicking …
Kat Hall, 13 Jun 2017
Outsourcing

Capita call centre chap wins landmark sex discrimination lawsuit

A Capita man working in a Telefonica call centre has won a sex discrimination lawsuit against the outsourcing giant after bosses threatened him with a pay cut if he took paternity leave. Madasar Ali wanted to take paternity leave to care for his new daughter, Yasmin, but was told he would only receive two weeks off on full pay …
Gareth Corfield, 12 Jun 2017
Image: Serazetdinov http://www.shutterstock.com/fr/pic-114819721/stock-vector-illustration-of-a-strong-blast-of-brain.html

'Major incident' at Capita data centre: Multiple services still knackered

A major outage at a Capita data centre has knocked out multiple services for customers – including a number of councils' online services – for the last 36 hours. Some of the sites affected include the NHS Business Services Authority, which apologised on its website for the continuing disruption and said it hoped its systems …
Kat Hall, 26 May 2017
Power cables image via Shutterstock

Capita payments service Pay360 goes TITSUP

Capita Pay360 service, which allows small businesses and councils to accept online transactions such as paying parking fines, has gone down in the UK and Ireland due to a "major incident" in its data centre. In an update sent to one customer at 4:15pm BST this afternoon (May 25) and seen by The Register, Capita said remedial …
Kat Hall, 25 May 2017
Outsourcing

Capita and Birmingham City Council 'dissolve' joint venture

The long-running and highly criticised joint venture between Capita and Birmingham, England, City Council is being rubbed out, reportedly saving taxpayers around £44m. The Service Birmingham Partnership was established in 2006 – Capita was the majority shareholder – with some grand ambitions to save the council £500m, generate …
Paul Kunert, 23 May 2017
Parliament photo by Shutterstock

Capita's huge role in UK government should go under the spotlight

Analysis Capita’s sheer footprint in the public sector makes it an easy target to some extent. If you run enough notoriously failure-prone government contracts, chances are you'll come under some fire sooner or later. Added to the company's woes is a market less lucrative than it used to be. Despite its massive turnover of £4.89bn this …
Kat Hall, 4 May 2017

London councils seek assurance over Capita's India offshoring plans

London councils with Capita contracts have sought assurances from the outsourcing business that they will not be affected by its plans to offshore jobs to India. According to a letter from Capita to one IT team working for a borough in the capital, half its software engineers have been put at risk of redundancy. Following a …
Kat Hall, 22 Mar 2017
Vintage BBC experimental colour transmission testcard section

Anti-TV Licensing petition gets May date for Parliament debate

The BBC TV Licensing fee is set to be debated in Parliament in early May after a public petition passed the 100,000 signature mark. The petition calls for TV Licensing revenues to be deducted from "service providers" instead of being collected directly from households in the UK. At the time of writing it stands at 107,779 …
Comically sad tearful man doing fake-looking wail of despair. Photo by Shutterstock

Blighty floods with techies' tears as Capita boss Parker quits

Capita chief Andy Parker is stepping off the executive merry-go-round after the little loved outsourcing company today reported financial results that showed a crash in profits - the worst in its corporate history. The London-listed business told the City that costs related to contract delays and weak trade in the technology …
Paul Kunert, 2 Mar 2017
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Two-thirds of TV Licensing prosecutions at one London court targeted women

Exclusive Two-thirds of TV Licensing prosecutions in a London court were brought against women, according to an exclusive analysis of court data by The Register. We analysed three months of listings data from the City of London Magistrates’ Court in the UK. Of the 62 individual defendants who appeared in court charged with not paying …
Paris, France - July 16, 2016 : New smart electric meter Linky from ERDF (Electricity Network Distribution France). Photo by GERARD BOTTINO / Shutterstock.com Editorial use only

Smart meter firm EDMI asked UK for £7m to change a single component

Exclusive EDMI, the UK maker of residential smart meter comms hubs, is seeking approval for a major modification to its kit - a process it had expected to take 18 months and cost £7m, leaked internal documents show. The revelation has emerged as the meter industry continues to drip-feed marketing studies into the press to persuade …
Tony Hall, BBC Director General. Pic: BBC

Licence-fee outsourcer Capita caught wringing BBC tax from vulnerable

Capita, to whom the BBC has outsourced its licence fee shakedown efforts, has been found to be targeting vulnerable people as part of an aggressive bonus scheme for its collectors. An investigative report by the Daily Mail has found Capita to be offering bonuses of up to £15,000 a year to its 330 enforcement officers, who have …
Sheaf of £50 notes poised on the rim of a toilet bowl as toilet is flushed. Collage of two photos sourced from Shutterstock

Capita swallows £50m blow after writing down historic contracts

Everyone's favourite cuddly outsourcing corp Capita is writing off a cool £50m worth of assets related to certain deals with customers after a "comprehensive review across its major contracts" base. The listed firm today told the London Stock Exchange that top brass had decided to "impair, at the year end 2016, a number of …
Paul Kunert, 21 Feb 2017

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