Articles about Capita

ice hockey puck

HyperGrid's ex-ice hockey player evangelist wants to slot the puck

Analysis It’s said that hockey players wear numbers because you can’t always identify the body from dental records, or that someone went to a fight and a hockey game broke out. Kelly Murphy is a hard man, a Regina, Saskatchewan-born ex-professional ice hockey player, forced by injury to follow the puck off the hockey field and into an …
Chris Mellor, 02 Dec 2016
Big bill

UK.gov was warned of smart meter debacle by Cabinet Office in 2012

The government was warned of the risks surrounding its controversial smart meter programme four years ago, according to a leaked internal report seen by The Register, but appears to have largely ignored those concerns. A review of the programme from March 2012 highlights the vulnerability of smart meters to cyber-attacks, and …
Kat Hall, 30 Nov 2016
racks of Fujistu lettuce

Fujitsu pivots from chips to leaves with salad-as-a-service

Fujitsu has launched a joint venture to supply the snowbound, sausage-and-root-veg-loving residents of Finland with scrummy salad all year round as part of its efforts to make farming a cloud-based endeavour. Fujitsu Greenhouse Technology Finland Oy, which will be jointly financed with local horticulturalists Robbe's Little …
Joe Fay, 28 Nov 2016
Maurice Moss IT crowd

Barnet Council: Outsourcing deal with Capita has 'performance issues'

Barnet council's controversial £322m 10-year outsourcing deal is plagued by a number "performance issues" particularly within IT - but has also yielded "significant savings" since 2013, according to a report. The borough's chiefs have reviewed the Customer and Support Group (CSG) contract handed to Capita and concluded it has …
Kat Hall, 21 Nov 2016

Six weeks after first ever profit warning Capita does what Capita does

Those caring souls at Capita have inevitably taken the knife to the business, cutting out an entire layer of management and slicing and dicing the divisional structure, six weeks after its first ever profit warning. The blundering integrator and outsourcing giant said it will fold the current units into six; private and public …
Paul Kunert, 10 Nov 2016

Capita STILL hasn't delivered usable Army recruitment IT system

Infamous IT bungler Capita still hasn't delivered usable ICT systems for British Army recruitment, despite signing the contract to do so five years ago, it emerged in Parliament on Tuesday. Crapita Capita has a contract with the Ministry of Defence, the Recruitment Partnering Project, which was signed for £1.3bn in 2012 to …
Gareth Corfield, 02 Nov 2016
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Smart Meter rollout delayed again. Cost us £11bn, eh?

The IT system that was to underpin Blighty's smart meter rollout remains unfinished as another yet another deadline whooshes by. The last time it missed a smart meter deadline, the UK Department for Business, Energy and Industrial Strategy (BEIS) promised that “the new infrastructure is planned to go live at the end of …
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Capita's head of tech solutions resigns

The head of Capita’s technology solutions division Simon Furber is the most recent capo to leave the biz. His departure comes as the outsourcing Goliath issued its first ever profit warning in which it blamed a drop-off in the reseller businesses in the IT Enterprise Services subsidiary for a £30m shortfall in sales. A Capita …
Kat Hall, 25 Oct 2016

Trustmarque CEO Haddow to staff: This week will be my last

Trustmarque boss Scott Haddow has told staff at the Capita-owned enterprise software and managed services-based reseller that this week will be his last at the company. Outsourcing behemoth Capita splashed £57m on the York-HQ’d firm in June, it was integrated into the IT Enterprise Services division run by Craig Rogerson, so …
Paul Kunert, 12 Oct 2016
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Market pulls chain on Crapita share price after first ever profit warning

Capita’s share price went into freefall this morning after its first ever profit warning, with troubles at the tech reselling and recruitment services units blamed, as well as costly delays to its Transport for London contract. Turnover grew four per cent in the first half of the year, but Capita confirmed “subsequently, our …
Paul Kunert, 29 Sep 2016

Winners and losers: Here's who made the cut for mega TP2 framework

A public sector contracts fat cat and some household PC brands are among the suppliers that failed to directly win a place on a mega pan-government hardware and software framework contract, according to a preliminary list seen by The Register. The Technology Products (TP) 2 agreement, worth up to £4bn over four years, is due …
Paul Kunert, 23 Sep 2016

Three outsources staff to Capita

Staff at Three are poised to receive a very early Christmas present - in the form of a Transfer of Undertakings Protection of Employment notice to everyone's favourite outsourcer Capita. Under the £70m deal over the next seven years, 450 employees in customer service, sales and operational management in Three’s Glasgow contact …
Kat Hall, 20 Sep 2016
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Conviction by computer: Ministry of Justice wants defendants to plead guilty online

Train fare and telly licence dodgers will be invited to plead guilty from the comfort and convenience of their phones, according to court reform plans unveiled by the Ministry of Justice. In a paper issued jointly last week by Lord Chancellor Liz Truss MP, the Lord Chief Justice, Lord Thomas of Cwmgiedd, and the senior …
Gareth Corfield, 19 Sep 2016
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You should install smart meters even if they're dumb, says flack

The UK’s controversial smart meter programme will only succeed in saving consumers cash if people are made aware of the benefits, says Rob Smith, head of policy and public affairs at Smart Energy GB. Some 53 million smart meters are due to be installed in residences and small businesses by the end of 2020, at an estimated cost …
Kat Hall, 09 Sep 2016
Office 365, photo by dennizn via Shutterstock

Microsoft takes shot at Amazon as it wraps up UK cloud data centres

Microsoft has opened the doors on UK data centre facilities for local customers with a chip at Amazon. The giant’s Azure and Office 365 services are being hosted as options at locations in London, Cardiff and Durham. Dynamics CRM Online will be available from the UK data centres in the first half of next year. Until now, UK …
Gavin Clarke, 07 Sep 2016
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£11bn later: Smart meters project delayed again for Crapita tests

There has been yet another delay in the ongoing saga of cash-burning that is the UK’s national smart meter initiative. While the communications infrastructure was due to be switched on today, the £11bn project’s turn-on has now been delayed again until September, the BBC has reported. The Data and Communications Company (DCC …

BBC detector vans are back to spy on your home Wi-Fi – if you can believe it

Updated The BBC's creepy detector vans will be dragged into the 21st century to sniff Brits' home Wi-Fi networks, claims the UK Daily Telegraph's Saturday splash. From September 1, you'll need a telly licence if you stream catch-up or on-demand TV from the BBC's iPlayer service, regardless if you've got a television set or not – phone …
Chris Williams, 06 Aug 2016
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Liberata in £43m buyout by Japanese firm OUTSOURCING Inc

OUTSOURCING Inc (OSI) – a Japanese player that does what it says on the tin – has acquired UK public sector BPO specialist Liberata for £43m. The buyer is has spread its tentacles via more than 70 subsidiaries into outsourcing across multiple industries including engineering, manufacturing, administrative and recruiting. …
Paul Kunert, 02 Aug 2016
Customer service motivation cube

What's Niu? No longer profitable, revenues down... but we're hiring!

Once-profitable managed services business Niu Solutions is now burning cash and CEO Shaun Ledgerwood reckons the company will take three years to get back in the black. Based in Surrey, Niu Solutions flogs services to the retail and financial sectors, collecting monthly fees on contracts ranging from one to five years. …
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Capita was always going to axe staff under Project Vincent – sources

Capita was always going to axe staff working in the outsourced O2 call centre under an initiative code-named Project Vincent once the two-year TUPE agreement period was over. Or so claimed employees that headed into Capita’s office in Glasgow, Scotland, today knowing it will be their last – still at least they won’t have to …
Paul Kunert, 29 Jul 2016
Comically sad tearful man doing fake-looking wail of despair. Photo by Shutterstock

Boo hoo. Brexit to hit Capita's bottom line

Outsourcing giant Capita has hinted that the UK's decision to leave the EU will have an impact on its bottom line, while recording a sales increase of 5 per cent to £2.4bn for its first half-year results. Profit before tax rose by 27 per cent to £186.1m, compared with the same period in 2015. Andy Parker, chief exec of Capita …
Kat Hall, 27 Jul 2016
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Not-BT-Openreach' biz CityFibre sextuples pipeline

Cable-layer CityFibre has booked a six-fold increase in contracts during its first half of 2016, with £53.8m in the pipeline compared with £8.1m for the same period last year. New contracts signed in the period comprise 3,702 new customers, more than three times the total amount on the books in 2015 (1,110), and more than …
Kat Hall, 25 Jul 2016
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Logicalis: Top line shrinks as UK restructuring continues

Restructuring at Logicalis that weighed heavy on the integrator’s financials in recent times will be over and done with at some point before the, er, end of next February. Datatec, the London-listed parent of Logicalis and networking and comms distie Weston, today issued a heads up for first quarter trading ended June - sales …
Paul Kunert, 20 Jul 2016
Ronan Dunne, CEO of O2

Ronan Dunne jumps O2 ship

Head of O2 Ronan Dunne - he of "sending staff to Capita is better than redundancy" fame - has stepped down from the biz after eight years. Dunne will be replaced by chief financial officer Mark Evans, who has been CFO since 2012. Dunne will step down from the board on 31 July, but will continue to "support the business with …
Kat Hall, 15 Jul 2016
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Capita redundo staff: We are free at last, free at last… at the end of this month

More than a year after Capita initiated redundancies at its O2 call centres, the staff based in the Glasgow offices are finally set to exit the building at the end of this month. A call for volunteers to leave the business was first made in June 2015, and a couple of months later 700 of those placed at risk put their hands up …
Paul Kunert, 14 Jul 2016
Lawyer up

Prominent Brit law firm instructed to block Brexit Article 50 trigger

Law firm Mishcon de Reya has been instructed to launch a legal challenge to block Britain from leaving the European Union, in spite of the popular vote to leave the bloc. Solicitors and barristers from Mishcon de Reya are working with Blackstone, Matrix and Monckton Chambers to argue Article 50 of the European Union – the …
Gavin Clarke, 04 Jul 2016
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Embiggening AWS doubles its UK sales to £254m

Cloud slinging (and tax avoiding) Amazon Web Services nearly doubled its revenue in the UK last year, pulling in £254m. According to analyst TechMarketView's annual Software, IT & Business Process Services (SITS) report, the cloudy biz pushed up sales locally by 45 per cent, a foothold that will likely increase once AWS sets …
Kat Hall, 01 Jul 2016
Super-villain Dr Evil puts finger to lip in scheming manner, asks for one million dollars. Pic: New Line Cinema

Tesco Mobile does what? Hahahahahahaha. Sorry customers

Tesco Mobile’s 4.5 million customers might want to get ready to panic note that call centre customer support is to be outsourced to Capita from 1 August in a five-year contract worth £140m. The grocer’s MVNO arm is to transfer around 550 permanent staffers under TUPE regs and around 240 temps will continue to work for Tesco …
Paul Kunert, 28 Jun 2016
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Technology shares slide with Brexit vote, except ARM

BREXIT Shares in British technology companies are mostly sliding after citizens of the United Kingdom voted for the nation to leave the European Union. The FTSE 100 fell more than 8 per cent at opening this morning, slicing over £100bn off of the market capitalisation of the UK's most highly rated bluechips, although this has since …
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Trustmarque has been sold yet again – this time to Capita for £57m

Capita has acquired Microsoft licensing house and managed services biz Trustmarque for £57m in cash – the fourth time the company has changed hands in three years Trustmarque, part of the Liberata Group, was rolled onto the market in February by parent Ardbid Ltd, appointing investment bank William Blair to find a buyer, as we …
Paul Kunert, 21 Jun 2016
hertfordshire lock. Photo by shutterstock

When Capita job ads go BAD

Thanks to an eagle-eyed reader who chanced upon the latest job ad for a network technical architect at everyone’s favourite public sector parasite Capita - we enjoyed the irony too. The integrator, often referred to as Crapita by Private Eye, listed the location of the vacancy in the “rapidly expanding team” as Hertfordshite. …
Paul Kunert, 17 Jun 2016
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Digital adaption, you're doing it wrong. STEM education needs rethink

With surprising timing, the Productivity Commission has dropped a report during the election campaign, criticising the widespread belief that science, technology, maths and engineering (STEM) education is an employment panacea in the digital era. In a report likely to be dismissed by both sides of politics, the commission also …
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Craig Wilson just can't catch a break. Tries to leave HPE, finds self back again

Will someone please spare a thought for industry old-timer Craig Wilson, the former UK boss of Hewlett Packard Enterprise Services who - we are told - was glad to escape the firm’s internal politics. Wilson departed the job in autumn 2014 amid a reorg that saw Jacqui Ferguson take change of the local operation, returning from …
Paul Kunert, 25 May 2016
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Super cool: Arctic data centres aren't just for Facebook

Dotted around the near-Arctic are several data centres, each taking advantage of the cold air in that region. We know that low temperatures are great for cooling, but it isn’t the only reason that operators chose those locations. Facebook opened its data centre in Luleå, northern Sweden in 2011. Google rolled out its Hamina …
Danny Bradbury, 12 May 2016
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Capita not sitting on Hands: IT Enterprise Services boss splits

Capita IT Enterprise Services (ITES) overlord Peter Hands has strapped on his walking boots and strolled right out of the business for pastures news, the company has confirmed. Insiders claimed Hands had been under some pressure from the group’s joint COO Dawn Marriott-Sims, who was critical of the whole of ITES, “especially …
Paul Kunert, 11 Apr 2016
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IBM staffer at risk of redundo? Capita will wipe away your tears

The thousand-plus IBM UK Global Technology Services peeps at risk of redundancy need fear not – caring corporation Capita has been contracted to provide support services for those affected by the process. The Global Technology Services arm at Big Blue last month put 1,352 staff at risk of redundancy as it trims the local wage …
Paul Kunert, 08 Mar 2016
Churchill on the roof of the Evening Standard building, 1938; Reference: Nemon Papers, NEMO 5/3; credit Churchill Archive

Serco stems its gigantic losses, shrinks 2015's to a mere £70m

Outsourcer Serco has stemmed the flow of its haemorrhaging profits, posting a loss of £69.4m in 2015, down from £991m last year. The outsourcer is currently in the middle of a major strategic turnaround. In a statement clearly channelling the spirit of his grandad, Winston Churchill, Serco chief exec Rupert Soames said: "Our …
Kat Hall, 25 Feb 2016
Selection of Australian banknotes

RSA: Fraud may double as 2017 Oz snap bank transfers cut safety nets

Australia's long-awaited instant bank transfer reform will result in more fraud attempts and fewer theft recoveries according to RSA fraud boffin Tim Dalgleish. The reforms known as the New Payments Platform (NPP) is slated for operation late next year and is designed to push the antipodean banks to innovate, while providing …
Darren Pauli, 16 Feb 2016

UK councils continue to run into the arms of Capita

IT service providers BT, IBM and Mouchel all took a double-digit hit on their share of the local government market over the last year as councils continue to run into the arms of Capita, according to research. Once again Capita reigned supreme as the primary supplier to councils, increasing its deals by 22 per cent to £658m, …
Kat Hall, 27 Jan 2016
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Capita hiring temps to cover for call centre redundancies – staff sources

Capita is hiring a bunch of temps to deal with customer requests being directed at its O2 call centre, just months after initiating a redundancy scheme due to perceived lower levels of work. This is according to the outsourcer’s staff based north of the border in Glasgow, who agreed voluntary redundancy terms last summer but …
Paul Kunert, 25 Jan 2016
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999 What's your emergency: Mega millions Met call handling IT muckup?

A major delay to the Metropolitan Police's new command-and-control system responsible for handling 999 calls will cost the tax payer £25m, it has emerged. The £90m contract to overhaul the Met's 30-year-old command-and-control system was meant to go live last year after Lockheed and Northrop Grumman won the 17-year " …
Kat Hall, 18 Jan 2016

Capita in line for tasty £139m deal across five councils

Outsourcing goliath Capita has been named first in line for a nine-year, £139m deal across five UK councils. The London-based professional services company has been named preferred bidder in a deal to provide the councils' revenues and benefits, customer services, human resources, IT, and procurement. If the contract goes …
Kat Hall, 13 Jan 2016
Iain Duncan Smith. Pic: Foreign & Commonwealth Office

Three-years-late fit-to-work IT tool will cost taxpayers £76m

A delayed IT system developed by the Department for Work and Pensions for its controversial benefits assessment contracts has cost the taxpayer £76m due to benefits assessments having to be done manually, according to a report by the National Audit Office. Outsourcers Capita, Maximus and Atos were awarded the deal for …
Kat Hall, 08 Jan 2016
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Dear Santa: Can gov.UK please stop outsourcing?

Comment Here's a cheerful factoid that gets gleefully wheeled out by family lawyers each year: the first Monday after Christmas is the busiest day for divorces. Contributory factors seem to be post-Christmas financial strains, holiday season stresses and misjudged prezzies ("why the hell did/didn't this person buy me a wearable - it's …
Kat Hall, 24 Dec 2015

CSC beats off Capita, snaps up Xchanging for £480m

Computer Sciences Corporation is to snap up business processing outfit Xchanging for £480m, having beaten off its rival suitor Capita. The move appears to be part of plans to split CSC into two publicly traded companies: one for commercial and government clients globally and one to serve public sector clients in the US. Mike …
Kat Hall, 09 Dec 2015
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Capita holds out for Xchanging, extends offer for a second time

Outsourcing giant Capita has extended the window by two weeks for business processing outfit Xchanging's investors to accept its £412m offer for the outfit. The outsourcer had originally slapped 160 pence per share on the table to tempt investors by 30 November. However, two weeks ago rival CSC offered a 170-pence-per-share …
Kat Hall, 01 Dec 2015

Capita increases share of public sector revenue to measly £1.8bn

Capita slurped up £1.8bn in public sector spending last year, a 12 per cent increase on the previous year, according to research from analysts TechMarketView. Overall the top 20 suppliers of software and services to the public sector fared better than previous years, posting overall revenue of £10.7bn, an increase of three per …
Kat Hall, 26 Nov 2015
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CSC trumps Capita bid for Xchanging by a whole 10 pence

CSC has confirmed it has thrown its hat into the very small ring of firms bidding to take over Xchanging, offering six per cent more than rival bidder Capita. Capita was left the only bidder for Xchanging earlier this month, when private equity outfit Apollo upped and left the negotiating table. Capita’s 160p per share offer …
Joe Fay, 13 Nov 2015

Sorry Xchanging staff, only Capita at negotiating table now

Tiny cries of anguish might have been heard across the City today as one of the suitors for London-based Xchanging confirmed it is standing up from the negotiating table, leaving only Capita seated. LSE-listed Xchanging confirmed last month it had accepted Capita’s offer of 160 pence per share offer, valuing the BPO and …
Paul Kunert, 04 Nov 2015
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Capita given early Order of the Boot from £500m Post Office deal

Capita has been booted off a £500m deal with Fujitsu to supply a broadband network to the Post Office, following reports of underperformance by the outsourcer. In 2012 the Post Office signed up Fujitsu for the five year deal to provide its "next-generation network (NGN) broadband experience combined with enhanced customer care …
Kat Hall, 26 Oct 2015