Articles about Capita

NHS hosptial photo, by Marbury via Shutterstock

Capita cost-cutting on NHS England contract 'put patients at risk' – spending watchdog

A botched £330m seven-year NHS contract with Capita to outsource back-office support for 39,000 GPs, dentists and opticians was today savaged by the UK government's spending watchdog over its "potential to seriously harm patients". In 2015 Capita won the primary care support services contract to administer payments to GP …
Kat Hall, 17 May 2018

Oh Capita! Thirsty outsourcing titan finds small oasis in contract desert

Capita's Customer Management tentacle is to consolidate claims-handling on behalf of the Financial Services Compensation Scheme (FCSC) in one of the few good pieces of news this year for the beleaguered tech biz. The loss-making outsourcing titan signed an extension with M&S in January, prolonging customer service phone and …
Paul Kunert, 15 May 2018
Palace of Westminster

UK gov grilled over massive exposure to struggling outsourcer Capita

The British government has received a grilling over its exposure to 1,000 plus Capita contracts, following a pre-tax loss of £515m reported by the outsourcing giant yesterday. In an urgent question to the House of Commons on Tuesday, Lib Dem MP Vince Cable drew the inevitable comparison with collapsed outsourcing provider …
Kat Hall, 25 Apr 2018
businessman in despair

Capita reports pre-tax LOSS of £515m for 2017

Britain's fave outsourcing badass Capita today reported a £513.7m pre-tax loss for 2017 and tapped investors for £701m in a rights issue that it will use to fund restructuring and toward paying down debts. The London Stock Exchange-listed organ revealed that sales for the calendar year fell 4.3 per cent to £4.2bn, and it made …
Kat Hall, 23 Apr 2018
Peter Capaldi in bbc2 political satire The Thick of It. Copyright BBC

BBC extends Capita Audience Services contract to 25 years

Capita's fortunes of late may be in general decline but the UK's much loved IT outsourcing biz can always rely on the British Broadcasting Corporation – propped up by license fee payers – to dish out cheques. Under the latest deal, Auntie has inked a seven-year extension for Audience Services (AS), which includes Capita …
Kat Hall, 19 Apr 2018
Miner

Capita screw-ups are the pits! Brit ex-miner pensioners billed for thousands in extra tax

Troubled outsourcer Capita accidentally charged 17,000 former miners in the UK tens of thousands of pounds in extra tax, and has blamed the error on a change to HM Revenue & Customs' online PAYE portal. Chris Kitchen, general secretary of the country's National Union of Mineworkers, told The Register that Capita should have …
Kat Hall, 12 Mar 2018
A TV aerial. Pic: Shutterstock

BBC Telly Tax heavies got pat on the head from snoopers' overseers

Updated The BBC got top marks from the artists formerly known as the Office of Surveillance Commissioners (OSC) – but has refused to say if it will push for fewer external inspections of its use of creepy surveillance powers. The OSC (which has since been merged into the UK's uber-spying regulator, the Investigatory Powers …
Gareth Corfield, 27 Feb 2018
Broken light bulb

Capita data centres hit by buttload of outages

Exclusive Hard-pressed outsourcing titan Capita wrestled with almost sixty separate outages at its data centres in the space of just half a year, The Register can exclusively reveal. An internal log of the problems dating between June and December 2017, seen by us, detailed the extent of the downtime, with as many as 44 incidents …
Kat Hall, 20 Feb 2018
NHS hosptial photo, by Marbury via Shutterstock

Capita contract probed after thousands of clinical letters stuffed in a drawer somewhere

The UK's National Audit Office is investigating a backlog of 162,000 undelivered items of clinical correspondence on the watch of Capita's £700m Primary Care Services contract. NHS logo affixed to building NHS: Remember those patient records we didn't deliver? Well, we found another 162,000 READ MORE In September 2015, …
Kat Hall, 2 Feb 2018
Palace of Westminster

Oh dear, Capita: MPs put future UK.gov outsourcing in the spotlight

The UK government faced an urgent question in Parliament today over its reliance on troubled outsourcing firm Capita following a serious profit warning by the public sector provider – just weeks after Brit construction firm Carillion went bust. Labour MP Rachel Reeves asked about the serious financial concerns at Capita, after …
Kat Hall, 1 Feb 2018

Just can't catch a break, can ya, Capita? Shares tumble 40% amid yet another profit warning

Capita's stock plunged more than 40 per cent today after the firm issued another profit warning, suspended dividends and issued £700m in new shares. In a damning prognosis of the public sector outsourcing giant's woes, new chief exec Jon Lewis said "significant change is required" at the outsourcing biz, describing it as "too …
Kat Hall, 31 Jan 2018
surprised nerd, image via Shutterstock

M&S extends customer support contract with, er, Capita

Despite ditching other tech suppliers in a consolidation push, Marks & Spencer – purveyor of Brit middle-class dreams – has extended a customer support agreement with everyone's fave outsourcing titan, Capita, for £70m. The five-year contract renewal to manage marksandspencer.com across voice, online and web chat channels …
Paul Kunert, 18 Jan 2018

Wave Tata, Capita: You've lost mega-contract to rival outsourcer

Financial services slinger Prudential is to kick Capita to the curb, cutting short a 15-year mega deal and switching the administration of its life and pension policies to Tata Consultancy Services. The initial £722m agreement – one of Capita's largest to date – started in early 2008 when Capita took on 1,750 of Pru's people …
Paul Kunert, 16 Jan 2018
army

Capita's UK military recruiting system has 'glitches' admits minister

A defence minister has told Parliament that Capita’s pisspoor Defence Recruiting System (DRS) has “glitches”, following reports from The Register giving a glimpse inside the shambolic system. The Typhoon in Battle of Britain colours Signing up for the RAF? Don't bother – you've been Capita'd READ MORE During Defence …
Gareth Corfield, 16 Jan 2018
Tripping over

NAO probing Capita's sickly £700m GP support gig

Capita Business Services' shambolic £700m Primary Care Support contract with NHS England will at last be scrutinised by the National Audit Office amid “ongoing issues” with service delivery. The seven-year arrangement kicked off in September 2015 - with an option to extend it for three more years. Capita committed to provide …
Paul Kunert, 22 Dec 2017

Oh good. Transport for London gives Capita £80m for WAN, LAN and Wi-Fi

Transport for London has inked an £80m deal with outsourcing giant Capita to provide Wide Area Network services in the UK capital. Under the deal, Capita will maintain WAN, LAN and Wi-Fi networks across more than 1,000 TfL sites from August 2018. The deal is for five years, with the option to extend it for another five. TfL …
Kat Hall, 21 Dec 2017
keyboard with 'Help' key

'Subdued' year for poor old Capita means more 'restructuring' needed

Outsourcing giant Capita is broadening its "restructuring" programme (AKA offshoring and automating more jobs), while reporting that 2017 has been a "subdued" year for the biz in a trading update today. This time last year, Capita told staff before Christmas it planned to axe 2,250 roles, including sending more jobs to India …
Kat Hall, 14 Dec 2017
The Typhoon in Battle of Britain colours

Signing up for the RAF? Don't bother – you've been Capita'd

Capita’s disastrous Recruiting Partnership Project with the UK Ministry of Defence is so bug ridden that the Royal Air Force stopped taking on new recruits except for those in “priority roles”. As revealed by The Register last week, Capita’s crappy DRS system, as foisted on the Armed Forces for managing recruitment, has failed …
Gareth Corfield, 12 Dec 2017

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