Articles about Call Centre

Police raid India call centre, detain 500 in fraud probe

More than 500 call centre staff have been detained by police in India, after allegedly threatening US citizens and siphoning off their money. The raid was carried out by over 200 Indian police personnel across three separate call centres, according to reports. The operators are alleged to have posed as officials of US Tax …
Kat Hall, 6 Oct 2016

Two G4S call centre staff sacked over 999 answering scam

Two G4S staff who were investigated over a scheme to fraudulently meet quotas for responding to emergency calls within a reasonable time have been fired. Earlier this year five former Lincolnshire police employees were suspended from their jobs with G4S after allegedly calling 999 during quiet periods to improve their …
Confused computer keyboard

Capita hiring temps to cover for call centre redundancies – staff sources

Capita is hiring a bunch of temps to deal with customer requests being directed at its O2 call centre, just months after initiating a redundancy scheme due to perceived lower levels of work. This is according to the outsourcer’s staff based north of the border in Glasgow, who agreed voluntary redundancy terms last summer but …
Paul Kunert, 25 Jan 2016
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

Capita: O2 call centre staff exodus is premature evacuation

Capita has “invited” O2 call centre staff with one eye on the exit to stick around for a little longer, and the resulting excitement at such a prospect is palpable. Some 700 workers opted for voluntary redundancy last month, helping the outsourcing monster wring more profits from the £1.2bn, ten-year contract signed with O2 in …
Paul Kunert, 29 Sep 2015
Laurel and Hardy on the phone

Scammers going after iOS as fake crash reports hit UK

Tech support scammers have begun targeting UK iPhone and iPad users, offering to fix problems that don't actually exist. Cold call scams that seek to hoodwink Windows users into paying for useless remote diagnostic and cleanup services have been an issue for years. More recently, scammers have broadened their sights to target …
John Leyden, 21 Jul 2015
Example of tidy cabling

Reg reader casts call centre spell with a SECRET WORD

On-Call Is there anything worse than a contact centre operative who just will not help you, even if you've told them there are metaphorical flames licking around your feet, and no matter what their script says they really need to help you out? NOW!? Reader Alan hit just such an operative when, back in the day, he tended a 4.5Mbps …
Simon Sharwood, 19 Jul 2015
Alistair Darling and Alex Salmond debate Scottish independence

Scottish independence: Will it really TEAR the HEART from IT firms?

Scots may vote to leave the United Kingdom, ending a union lasting 307 years, on 18 September. Until a few weeks ago, the referendum on independence looked like an easy win for those wanting to stay in the union - or to use the parlance of the campaign, "no" voters. But a surge in support has put those planning to vote "yes" …
SA Mathieson, 11 Sep 2014
balaclava_thief_burglar

Boss at 'Microsoft' scam support biz told to cough £000s in comp

A fraudster who conned consumers, particularly silver surfers, into parting with cash to fix phantom PC bugs was handed a suspended sentence on Friday and ordered to pay thousands of pounds in costs and compensation. The national e-crime squad based in Yorkshire, together with ActionFraud, brought the case against Mohammed …
Paul Kunert, 31 Mar 2014
Prison window

Ever get the impression a telesales op was being held prisoner?

Have you ever had the impression that a telesales operator on the phone to you was actually being held prisoner against their will? Well, next time they might very well be because the unlucky inmates of HM Prison Grampian, Peterhead, are about to be put to work in a custom-built call centre. The new prison replaces two old …
Jasper Hamill, 4 Mar 2014
The Register breaking news

'Google IS a capitalist country... er, company'

QuoTW This was the week when the tax row shifted into high gear, with politicos on both sides of the pond railing at Google and Apple, while respective chiefs Eric Schmidt and Tim Cook presented defences that amounted to yelling "If you don't like it, you fix it" and running away. Schmidt started it off with an op ed at the start of …

IT bloke publishes comprehensive maps of CALL CENTRE menu HELL

Most people can't bear to use automated call centre phone lines for even a few minutes. But one former IT manager has spent seven years on the phone in a bid to produce a map of Britain's phone menus. Nigel Clarke, a self-confessed "call centre menu enthusiast", released details of his project today on a site called www. …
Jasper Hamill, 17 May 2013
channel

BT's onshoring call centres scheme continues

BT's aim of bringing call centres back to the UK continues to make progress. A Reg reader was told by a business broadband support line that all support for that part of BT's business should be back in the UK by next May. The telco never promised to bring back all its support functions but said last July it aimed to onshore …
John Oates, 10 Sep 2010
channel

Survey: Call centre data standards 'routinely ignored'

More than 95% of call centres were found to store customers' credit card details in recordings of phone conversations in breach of industry rules, according to a survey conducted by a call recording technology company. Veritape said that when it talked to 133 call centre managers, only 39% of them knew about industry rules …
OUT-LAW.COM, 16 Oct 2009
For Sale sign detail

BT brings jobs back from India

BT is bringing call centre jobs back to Blighty from India. The move was revealed in an answer to a shareholder at BT's annual general meeting yesterday. Ian Livingstone, chief executive at the telco, was asked, to huge applause, when he would close the firm's Indian call centres. In response he said he would move about 2, …
John Oates, 16 Jul 2009
The Register breaking news

Indian call centre credit card 'scam' exposed

An undercover investigation by the BBC has exposed evidence of the theft of credit card details by workers at an Indian call centre used by security giant Symantec. A BBC reporter posing as a fraudster bought allegedly stolen but valid UK card details from a Delhi-based man, who denies any wrongdoing. Three of the victims of …
John Leyden, 20 Mar 2009
arrow pointing up

PC World cuts off Capita call centre contract

PC World owner DSGi has decided not to renew its call centre outsourcing contract with Capita and will instead bring 1,300 staff back in house. Call centres in Sheffield and Nottingham will return to the DSGi fold on September 2. The original contract, signed in 2004, is due to finish during April. The pair have signed a six …
The Register breaking news

Fasthosts to offshore support staff

Budget web hosting provider Fasthosts will soon make almost all of its UK customer service team redundant, to be replaced by call centres in Romania and the Phillipines, staff were told on Wednesday. Up to 38 posts are set to go at Fasthosts' Gloucester HQ as a result. In a statement to The Register today, the firm said the " …
The Register breaking news

7-year-old faces M&S Inquisition

Calls by the Information Commissioner for organisations to stop hiding behind the Data Protection Act (DPA) fell on deaf ears this week as Marks and Spencers insisted on a seven-year-old giving official permission before an operator could talk to his mum. The Information Commissioner’s initiative was timed to coincide with the …
Jane Fae , 5 Sep 2008

Create a news alert about Call Centre, or find more stories about Call Centre.

Biting the hand that feeds IT © 1998–2017