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Articles about Business Process Outsourcing

Ministry of Justice IT bods to strike over outsourcing fears

Nearly half of the unionised techies at the UK's Ministry of Justice have voted to strike over proposals that could shift IT service work into the private sector. At the heart of the matter is the Cabinet Office's excitingly titled Next Generation Shared Services Strategy, which was published in March 2013: the strategy's …
Paul Kunert, 20 Jun 2014

Goodbye, Mr Dong: Samsung Galaxy S5 boss disappears through trapdoor

Samsung has parted ways with Chang Dong-hoon, the head of its mobile design team. The doomed exec offered to step down last week and will be replaced by Lee Min-hyouk, Reuters reports. The move follows criticism that the company's flagship Galaxy S5 is not sufficiently innovative to stir the mobile market. Less-than-stellar S5 …
Simon Sharwood, 08 May 2014
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Capita: We've spent £150m on acquisitions... SHOW US the MONEY

Serial acquirer Capita IT Services reported a low-single digit revenue jump for the first half of calendar 2014, but given the numerous acquisitions made this looks to be something of a commercial damp squib. The techie arm bulked up sales by just 2.7 per cent year-on-year to £235m in the period, not including the £60m worth of …
Paul Kunert, 23 Jul 2014

Indian DEITY hands down new manufacturing subsidy plan

India's Department of Electronics and Information Technology – which cheerfully uses the domain name deity.gov.in – is making a play to bring more electronics manufacturing work to the sub-continent. India and the Department established a Modified Special Incentive Package Scheme (MSIPS) in 2012, offering to rebate up to 25 per …
Simon Sharwood, 18 Jun 2014
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Tamil Nadu's XP migration plan: Go Linux like a BOSS

The Indian State of Tamil Nadu will solve its Windows XP problem by adopting Linux. Tamil Nadu is home to over 70 million people and its capital city is Chennai, a hub for India's business process outsourcing industry second only to Bangalore. The decision to move to Linux is outlined in this letter (PDF) from the State's …
Simon Sharwood, 04 Apr 2014

IBM offloads customer services biz for half a BEELLION DOLLARS

IBM is planning to outsource its Business Process Outsourcing customer services after last night confirming plans to offload the unit to US tech distie and BPO player Synnex for $505m. Under the terms of the deal, Synnex will cough $430m in cash and $75m in stock to take on 45,000 soon-to-be-ex IBMers operating across a network …
Paul Kunert, 11 Sep 2013
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Transformation feeds outsourcing surge

Public sector spending on ICT and business process outsourcing (BPO) is ready for a surge in 2008, according to research from Kable. New contracts and renewals are set to produce a 10 per cent increase in business to £5.79bn in 2008, followed by growth rates of 6-8 per cent over the next four years, to take the total to £7.53bn …
Kablenet, 25 Jul 2007

UK.gov provider frees Microsoft partner TES from administration

Business process outsourcing firm Liberata IT Solutions, which is responsible for several large government contracts, has devoured Microsoft Gold partner Trinity Expert Systems (TES) in a pre-pack administration. This came after TES succumbed to pressing cash-flow issues. Coventry-based TES called in the receivers Deloitte …
Paul Kunert, 11 Oct 2013

Capita Group snaps up travel agent for biz types Expotel

Business process outsourcing group Capita, daddy to Capita IT Services, has slurped business travel booking agent Expotel Group for £16m. Capita grabbed Expotel, which handles UK hotel, business travel and conference booking, to snap onto its existing business travel operations and provide events management as well. Expotel …

India’s outsourcers battle for customers in a cloudy universe

The rumblings started in the late 1990s. Indian services companies were getting into outsourcing. Almost before the news broke, deals followed. Before long, India was a destination for all manner of serious jobs and a byword for getting things done well and at a price western nations struggled to match. Fast forward a decade or …
Phil Muncaster, 27 Mar 2013

Unisys watches ClearPath mainframe sales climb

The latest line of ClearPath mainframes from Unisys, launched in October and based on Intel's latest Xeon E5 processors, sold a bit better than expected in the final quarter of last year. A mainframe selling better than expected is news by definition, and good news for Unisys in particular since the company's top brass has …
North Korea map on Google Maps

North Korea releases first computer game

Just popped a Wii U under the tree? You poor, poor fool: this Christmas your kids won't clamour for Nintendo's latest, the thumb candy they really want is "Pyongyang Racer", the very first North Korean Computer game! We make that assertion because the in-browser Pyongyang Racer is, at the time of writing, down. Servers at Koryo …
Simon Sharwood, 21 Dec 2012

Dell storage boss Topgun Thomas leaves 'to pursue a new opportunity'

Darren Thomas, head of Dell's Storage Group, is leaving the company, following several quarters of declining revenue and an influx of new executive blood into Dell. Dell spokesperson Gladtys Elia said: "Darren Thomas has decided to pursue a new opportunity outside of Dell. … Alan Atkinson, vice president and general manager of …
Chris Mellor, 07 Dec 2012

Philippines tech industries survive floods

To the west of the Philippines' capital, Manila, lies Laguna De Bay, a colossal freshwater lake that has just become the site of what can loosely be called maritime services startups. The new businesses sprung up weeks ago after the annual monsoon hit the Philippines harder than usual. The lake filled, then spilled into …
Simon Sharwood, 30 Aug 2012
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HP writes down a whopping $8bn from EDS gobble

Hewlett-Packard has taken a fine-toothed comb to its Enterprise Services business and said it needs to write down $8bn in goodwill assets - presumably most of which come from its $13.9bn acquisition of services giant Electronic Data Systems back in May 2008. HP, which is restructuring, also announced that John Visentin, who was …
The Register breaking news

Serco ate our IT supplier: Now what? – London boroughs

IT services relationships at the London tri-borough group of Westminster, Hammersmith and Fulham and Kensington and Chelsea are likely to become more complex following the acquisition of Westminster's IT supplier Vertex by Serco. Serco said the acquisition last week, for £55m, brings it additional skills and capabilities to …

Unisys tastes red ink in mouth after pension chop-slap

Mainframe and services provider Unisys has spent years cleaning up its finances, getting its debt reduced and costs in line with sales so it can show Wall Street some profits. And in the third quarter, weaker demand for short-term services engagements and continuing softness in business with the US federal government held down …

'£100m For Sale' sign plonked outside Northgate MS - sources

Northgate Managed Services (NMS) is up for sale and investment banking biz Jefferies International is doing the hawking, claim sources close to the company. "Northgate Managed Services is up for sale, the reality is that the business has been offered to a number of firms," said a person familiar with the matter. It is …
Paul Kunert, 12 Sep 2012
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Public-sector software and services looking limp

Resellers punting software and IT services (SITS) to the public sector have been warned to prepare for meagre times ahead with only business process outsourcing providing major pockets of growth. This is according to research veterans at TechMarketView (TMV), who claim that compound annual growth rates (CAGR) across the …
Paul Kunert, 09 Sep 2011
Unisys sets LinuxWorld alight

Unisys grows in Q1, swings to profit

Mainframe and services seller Unisys saw some growth in the first quarter, with sales up 1.9 per cent to $928.4m thanks to a bump in services bookings and despite a slight downtick in hardware sales. The company swung from a $39.4m loss in the year-ago quarter to a $13.4m profit this time around. In the quarter, technology …
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Unisys wallet emptied in rebadged server, storage cash crash

Mainframe maker and services provider Unisys managed to almost hold profits steady in the final quarter of 2011 despite taking a dip in revenues. In the quarter ended in December, Unisys saw its technology sales swoon 18.9 per cent to $150m primarily due to declining sales of third-party equipment including rebranded Dell and …
Cat 5 cable

EDS: IT outsourcing focus

Electronic Data Systems [EDS] has announced that it is to change its strategy and recast itself as a unified IT outsourcing business. This comes at a time when companies are looking for quantifiable ways to cut IT costs. EDS needs to ensure close interaction with the client to improve services and guarantee customer satisfaction …
Datamonitor, 27 Jun 2003

In praise of outsourcing

Outsourcing will become ubiquitous within five years and has the potential to increase UK gross domestic product by a cool £16bn and close the country's productivity gap by 10 per cent. This upbeat assessment was voiced in a study published today by LogicaCMG which focuses on the macroeconomic impact of outsourcing in the UK. …
Robert Jaques, 19 Jan 2004
The Register breaking news

Outsourcing Human Resources: cause for celebration?

The rise in importance of the Human Resources (HR) department within the company structure has gone on unchecked for decades. There was a day when it was simply called payroll, but now its influence stretches right to the top, and it busies itself evaluating employee performance, and generally bewildering all with bureaucracy …
Datamonitor, 13 Aug 2004
The Register breaking news

Mainframes pump up profits at Unisys

Mainframe maker and services provider Unisys continues to improve its financial situation despite the loss of a major contract with the US Transportation Security Agency last fall. The currency exchange rate of the US dollar against other currencies in countries where Unisys does business didn't hurt matters, either. In the …
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Global IT spending wrapped in caution tape

What's black and yellow and stings? Nope, not a bee: the global IT spending budget, tightly wrapped in crime-scene caution tape – that's the continuing prognosis from the economists and IT market watchers at Gartner. "While the challenges facing global economic growth persist – the eurozone crisis, weaker US recovery, a slowdown …
Unisys

Unisys swings to profit on ClearPath mainframe spike

Mainframe maker and services provider Unisys raked in more dough than it might have expected in its second quarter, thanks to a jump in sales of its ClearPath mainframes – and it used the occasion and the cash to prepay some if its debts to get its balance sheet in order. Knocking the balance sheet into shape and stabilizing …
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HP's Whitman: 'I will turn this company around – by 2016'

During a meeting with financial analysts on Wednesday, HP CEO Meg Whitman said her plan to turn around the ailing company was on track, but the restructuring won't be complete until 2016 and investors should expect HP's earnings to shrink even further before the work is done. In August, HP reported a loss of $8.9bn, with …
Neil McAllister, 04 Oct 2012
Dell Latitude 10

Notebook price war slams Dell's revenues, slashes profits

A price war at the low-end of the notebook PC market where Dell has chosen not to participate plus a slump in PC sales where it is fighting to win buyers is wreaking havoc on Dell's financials. In the company's third quarter of fiscal 2013 ended on November 2, consumer mobile PC revenues were down a staggering 30 per cent. The …

UK outsourcing flees abroad

Despite suffering a recent backlash from several high profile contract failures, outsourcing is firmly back in fashion with global businesses dramatically increasing IT and business process outsourcing (BPO) during 2003. According to research published today by Datamonitor, the total value of major global IT services …
Robert Jaques, 21 Jan 2004
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Unisys: balance sheet stronger, but sales lower

Unisys continues to feel the squeeze from its larger competitors in systems and services. In Q4 2010, the company reported revenues of $1.04bn, down 9.8 per cent compared to the Q4 2009. It brought $99.2m to the bottom line, a decline of 13.4 per cent. In the quarter, Unisys booked $859.7m in services revenues, off 11 per cent …
The Register breaking news

UK software and services market wedged in U-bend

The UK software and IT services (SITS) industry will limp along for at least the rest of this year and the next before staging a very gradual recovery. This is according to bean-counters at TechMarketView, whose stats show the sector has been in annual decline since the recession that started in 2008 – and shows no signs of …
Paul Kunert, 03 Aug 2011
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Fed budget cuts, lower mainframe sales hit Unisys

Lower overall spending by Uncle Sam and a slowdown in ClearPath mainframe purchases combined to push Unisys to a loss in the second quarter. Sales were off 9.6 per cent in Q2 to $937.2m, and the company posted a net loss of $11.6m compared to a gain of $120.2m in the year-ago period. For the first six months of 2011, revenues at …
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Local councils will carry on splurging on IT

Despite the recession Kable believes UK local government ICT budgets will rise to nearly £4bn by 2016. Research by the publisher of GC News says that growth in technology spending will be driven by transformational outsourcing projects, online channels and mobile working. Its Local Government Forecast: Opportunities in …
Kable, 17 Aug 2010
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Stingy Uncle Sam dumps a Q1 loss on Unisys

Uncle Sam slapped Unisys around during the server and service provider's first fiscal quarter of 2011. The delay by Congress and President Obama in delivering a Federal budget and a lost contract with the Transportation Security Agency combined to subtract around $50m from the company's books, yielding a loss of $39.4m – almost …
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HP's server, PC, and printer businesses stumble

New HP CEO Meg Whitman sure does have her work cut out for her, but she managed to notch up a quarter that was slightly better than Wall Street expected on the revenue and profit fronts. But don't call victory quite yet. HP took some significant hits in its core PC, server, and printer businesses in the past three months. In …
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Mainframes drive strong Q2 for Unisys

Suddenly, it is feeling a bit like the post-recessional early 1990s, at least in MainframeLand. Mainframe maker Unisys reported its financial results for the second quarter this morning, before the market opened on Wall Street. Thanks to booming sales of its profitable ClearPath mainframes, the company booked $59.4m in net …
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Apotheker prescribes transformation elixir for HP

As everyone knows by now, Hewlett-Packard is trying to buy the British software company Autonomy as it shuts down its webOS hardware business and hopes to spin off its Personal Systems Group. But here's a question for you: In HP's third fiscal quarter, which of its units actually showed year-on-year as well as sequential …
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HP's Q2 beats targets, but Q3 and Q4 look tight

It is a tough day for new CEO Leo Apotheker, who had to move up Hewlett-Packard's reporting of its financial results for the second quarter of fiscal 2011 by 32 hours because someone leaked a memo about belt-tightening and looming layoffs that Apotheker sent to his top brass two weeks ago. HP has revised its revenue guidance …
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Unisys hit by mainframe, services declines in Q3

The ClearPath mainframe upgrade cycle that Unisys has been enjoying for the past three quarters started to run out of steam in the third quarter, cooling off the company's revenue and profits. The top and bottom line at Unisys was also hit by declines in its various services business. For the quarter ended 30 September, Unisys …
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HP misses Q1 sales, revises 2011 downward

Hewlett-Packard's new president and chief executive Leo Apotheker now knows what it is like to be Carly Fiorina, who ran the company two executives ago. Not just because they held the same power at HP, but also because they missed their numbers soon after taking the reins. In the first quarter of fiscal 2011 ended January 31, HP …

The case for DV

Ever since the PC landed on desktops in the early 80s, it has been a mixed blessing for IT administrators. On the one hand it has empowered employees, but on the other hardware refreshes, maintenance and support have entailed high capital and operational expenditure. Most organisations are virtualising the desktop to regain some …
Danny Bradbury, 15 Feb 2011

Desktop virt roll-outs: Upfront pain for long-term gain

How can IT departments build a business case for desktop virtualisation? Look at the numbers, says Robin Birtstone - but make sure you see all of them. Ultimately, companies are unlikely to fund a desktop virtualisation project until the numbers look good. How can you build a good return on investment case for virtualising your …
Robin Birtstone, 05 Apr 2011
The Register breaking news

HP doesn't miss a beat in fiscal Q4

All eyes were on IT industry bellwether Hewlett-Packard today as it reported its fourth quarter of fiscal 2010 financial results in the wake of bringing onboard its new chief executive officer, Leo Apotheker, and the winding down of arguments last week in the lawsuit between Oracle and SAP, Apotheker's former employer. At least …
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Capita ups turnover

Capita shares took a beating this morning, falling nearly four per cent, despite its posting strong prelim results. For the year ended 31 December, 2006, the company increased turnover by 21 per cent (16 per cent organic and five per cent thanks to acquisitions) to £1.74bn, and profits before tax were £200.1m an increase of 18 …
John Oates, 22 Feb 2007
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Steria wins passport processing deal

Steria is to take on a number of business processing services for the Identity and Passport Service (IPS). It has won a contract with CSC to provide business process outsourcing services for passport applications, including the data verification and validation processes. Steria said this will complement the technology platform …
Kable, 25 Jun 2009
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Serco Solutions nabs BT exec

Serco has poached a BT exec to run its IT and business process outsourcing division. Kevin Lavery, the new CEO of Serco Solutions, has a background in local government. Most recently he was director of local and regional government at BT Government. His CV also includes a stint as chief executive at Newcastle City Council. At …
Team Register, 07 Jul 2006
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Unisys parts with server chief

Unisys has parted ways with senior vice president Rich Marcello, the man who ran its Technology, Consulting, and Integration Solutions business unit. Yesterday, in a filing with the Securities and Exchange Commission, the company said that Marcello was no longer in his position after signing a termination agreement. A …
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NI wins 1,000 call centre jobs

An Indian outsourcing company is to create 1,000 jobs in Northern Ireland over the next two years. ICICI OneSource, one of India's largest business process outsourcing (BPO) companies, is to create the jobs at two sites in Northern Ireland. The first is due to be up and running by the end of next month at a site in Belfast and …
Team Register, 14 Jun 2006
The Register breaking news

HP rings up Hurd's final quarter

Mark Hurd, the ousted president, chief executive officer, and chairman of IT giant Hewlett-Packard, turned in a decent final quarter. In the quarter ended July 31 – only a week before Hurd was shown the door for becoming embroiled in a sexual harassment lawsuit with a consultant that was hired to be a greeter at HP events and …