Articles about Bt

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Plucky upstart CityFibre expects to swing into profit in FY2016

Wannabe BT challenger CityFibre is expecting to swing into profit for the full-year 2016, having added more than 5,000 fibre-to-the-premises connections last year. In its preliminary results, the business is expecting earnings before interest, tax, depreciation and amortisation, compared with a loss of £2.9m during 2015. The …
Kat Hall, 31 Jan 2017
Photo by Diabluses / Shutterstock

MEEELLIONs of Brits stick with current broadband provider rather than risk no Netflix

Millions of Brits would rather pay through the nose for services via their existing broadband provider than switch suppliers and risk a prolonged period without access to the web, a poll has found. Some 35 per cent of customers said the fear of broadband blackout would deter them off signing up to another provider, according …
Kat Hall, 31 Jan 2017
BT Openreach van

BT's profits plunge 37% following Italian Job

Profits at BT plunged by 37 per cent to £526m for its third-quarter, due to the fall-out from the firm’s accounting scandal in Italy. Earlier this week BT issued a profit warning after it emerged the write-down from “improper accounting practices in Italy" would total £530m as opposed to the original estimate £145m. Shares …
Kat Hall, 27 Jan 2017
Woman shrugs. Photo by sHutterstock

Shocked, I tell you. BT to write off £530m over 'improper' Italian accounts practices

BT is to write off £530m following an accounting scandal in its Italian business, saying it was "deeply disappointed" with the improper practices uncovered. The firm had previously expected the sum to be £145m, but has today revised that figure upwards after the investigation began last October. BT said the behaviour in its …
Kat Hall, 24 Jan 2017
A broken phone

All the cool kids are doing it – BT hikes broadband and TV bills

BT is to hike its broadband and TV prices in an inflation-busting increase that will come into force this April. All basic broadband packages will increase by £2 per month, while BT Infinity fibre customers will be stung by a rise of £2.50 per month. The basic broadband package starts at £9.95 per month, while Infinity starts …
Kat Hall, 20 Jan 2017
woman answers phone in the middle of the night. photo by SHutterstock

BT installs phone 'spam filter', says it'll strain out mass cold-callers

BT has opened a free nuisance call screening service, which it estimates could junk 15 million cold calls - such as PPI and accident claims - to a voicemail box. The Call Protect service will use what it described as "huge computing power" to analyse large amounts of live data, said BT. The Register has asked for specifics on …
Kat Hall, 16 Jan 2017
Phone Booth

EE brings 1,000 call centre jobs to UK and Ireland

British mobile phone network EE has brought 1,000 customer service operator jobs in-house - claiming to be the first operator to "in-source" all call centre roles to the UK and Ireland. According to customer complaint data compiled by Ofcom, EE is one of the least moaned about mobile operators. Although O2, Three and Tesco …
Kat Hall, 13 Jan 2017
Parliament photo by Shutterstock

Big tech's grip loosens on UK.gov IT spend

UK government IT spending is still dominated by a few big suppliers – but they are losing some of their grip, according to publicly released data and Freedom of Information responses covering five of the biggest-spending organisations. Last year, the Cabinet Office said the three biggest IT suppliers across central government …
SA Mathieson, 13 Jan 2017
Cables containing fibre, etc. Photo by Shutterstock

Customer: BT admitted it had 'mis-sold' me fibre broadband

Concerns are growing that some customers switching to BT fibre broadband may not be able to receive the service, despite the ISP "availability" checker saying otherwise – leading some to mistakenly sign up for the service. One customer got in touch with The Register to report he had switched from a £5 TalkTalk package boasting …
Kat Hall, 12 Jan 2017
Handshake

Virgin surprises market by hopping into bed with BT for MVNO love-in

Virgin Media has surprised the market by signing a five-year deal with rival BT to use EE's network. The Mobile Virtual Network Operator (MVNO) deal means BT's EE will provide wholesale mobile network services to Virgin Media, a subsidiary of Liberty Global. Virgin Media has been relatively late to the 4G market, having only …
Kat Hall, 10 Jan 2017
Vibrant Evening Sunset At Twistleton Scar In North Yorkshire, UK. Photo by Shutterstock

Gov claws back £440m for rural broadband

The government has clawed back £440m from its superfast broadband programme to connect an extra 600,000 homes and businesses in remote areas. The cash boost is a combination of efficiency savings and a clawback mechanism which re-invests money when people take up superfast connections installed by the Broadband Delivery UK …
Kat Hall, 22 Dec 2016
A broken phone

BT and Plusnet most moaned about broadband providers. Again

BT and Plusnet have once again topped Ofcom's quarterly whinge list for the most complained about broadband providers between July to September. Communications regulator Ofcom receives 300 complaints a day for mobile, broadband, phone and pay TV. Out of every 100,000 customers, BT received 36 complaints, while Plusnet (also …
Kat Hall, 20 Dec 2016
An angry man gesticulates at his laptop screen. Photo by Shutterstock

BT's hiring! 500 more customer service folk to answer your angry calls

Former UK state monopoly BT - whose broadband division Openreach has been repeatedly been criticised for its poor customer service - is to hire 500 call centre staff in a bid to tackle complaints. The new roles are in addition to the previously announced target of 1,000 UK and Ireland customer service jobs by the end of March …
Kat Hall, 12 Dec 2016

Busted Windows 8, 10 update blamed for breaking Brits' DHCP

Folks using Windows 10 and 8 on BT and Plusnet networks in the UK are being kicked offline by a mysterious software bug. Computers running the Microsoft operating systems are losing network connectivity due to what appears to be a problem with DHCP. Specifically, it seems some Windows 10 and 8 boxes can no longer reliably …
Gavin Clarke, 9 Dec 2016
Fibre, image via Shutterstock

Ofcom fleshes out plans to open up BT's ducts and poles

UK comms watchdog Ofcom has fleshed out its proposals to open up BT's ducts and poles - intended to encourage rivals to access Openreach's infrastructure and lay their own "full fibre" networks. Part of its plans, outlined in the once-in-a-decade Digital Communications Review earlier this year, include the promotion of large- …
Kat Hall, 6 Dec 2016

Citizens Advice slams 'unfair' broadband compensation scheme

Consumer rights charity Citizens Advice has slammed the UK's broadband compensation scheme which fails to pass on compensation to customers. Suppliers are typically paid compensation by Openreach for each day that there is a delay fixing a landline fault or setting up a new broadband or landline connection. But customers who …
Kat Hall, 5 Dec 2016
Phiip Hammond, photo via Shutterstock

What's in Hammond's box? Autumn fallout for Britain's tech SMBs

The Government in its Autumn statement promised to invest £1bn on "digital infrastructure", an extra £2bn annually on UK R&D, and at least £400m on new venture capital funds through the British Business Bank, which it hopes will unlock a further £1bn in private finance for growing firms. The National Productivity Investment …
Marcus Gibson, 5 Dec 2016
Boy with a backpack hides his eyes and cries. Pic by Shutterstock

Ofcom to force a legal separation of Openreach

The regulator Ofcom has decided to force a legal separation of Openreach from BT, after the former broadband monopoly failed to offer voluntary proposals that addressed its competition concerns. Ofcom fell short of recommending a full structural separation earlier this year, citing pensions and properties costs as the main …
Kat Hall, 29 Nov 2016

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