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Articles about Break Fix

Brit IT firm turnaround man: He's fixed the broken toilet, can he fix the busted biz?

It has been four months since Phoenix IT Group brought in its Mr Fix It, a chief executive tasked with reversing the misfortunes of the stumbling tech services company. Hired in March, Steve Vaughan has spent most of his time re-writing company strategy, but in his spare time got the broken disabled toilet in the Northampton …
Paul Kunert, 18 Jul 2014

Brit biz Phoenix IT Group confirms £16m of contract wins

A flurry of biz wins worth more than £16m were this morning confirmed by the new CEO at Phoenix IT Group - the man brought in to turn the loss-making British firm into a profit generating machine. Former EDS and Synstar exec Steve Vaughan, was hired in March to design a turnaround plan, which includes the, er, mind-blowing …
Paul Kunert, 16 Jul 2014

Psst, you want NoSQL? We got NoSQL, says MariaDB: v10 now out

MySQL fork MariaDB has, with version 10 out today, shown it has woken up to the importance of giving its users access to non-relational databases. New in v10 is the CONNECT engine, which can hook the MariaDB database system to outside sources of data, and Cassandra-compatibility features. CONNECT can access information managed …
Jack Clark, 01 Apr 2014

Tech industry IGNORES customers: 'It's a supplier-driven world'

Tech manufacturers and their third party suppliers have profiteered by ignoring the real demands of SME customers in the pursuit of extra margin, or so says the CEO at a print hardware and services biz. The, er, revelatory piece of info was announced by Steve Francis, boss at print solutions company Danwood. Francis was …
Paul Kunert, 11 Jul 2014

Cisco seeks custody of biz kids amid Phoenix IT Group divorce

Cisco has extended access to its facilities and software upgrades to customers of its soon-to-be-ex "Gold Partner" Phoenix IT Group, which had also provided maintenance services. LSE-listed Phoenix confirmed it was being divorced by an unnamed vendor last month, which it expected to cost the biz £2m a year in profits. Then Cisco …
Paul Kunert, 21 Nov 2013
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Phoenix IT Group CEO hatches three year turnaround plan

The latest CEO tasked with taking "overly complicated" profit bleeding Phoenix IT Group out of intensive care says a return to rude health will take multiple years but should not involve major amputations. Industry vet Steve Vaughan came on board in the spring, filling the top job that lay vacant for 17 months, and embarked on a …
Paul Kunert, 11 Jun 2014
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Nooo, ANYTHING but BT! Cisco gives 'stay of execution' to Phoenix IT

Cisco has prolonged Phoenix IT Group's termination notice period following what sources describe as a backlash from some customers over the planned novation of certain contracts to BT. The networking goliath gave Phoenix marching orders at the end of last month, with sources alleging it was caught selling grey market kit and had …
Paul Kunert, 20 Nov 2013
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Blighty's IT support services to decline in 2013, 2014, 2015....

2013 will be a "make or break year" for some IT firms in the declining UK support services space, according to the venerable beancounters at TechMarketView. In TMV estimates, the UK IT support and maintenance market declined 3.5 per cent in 2012 to £1.76bn, is set to fall 3.5 per cent again this year and by 2.5 per cent in the …
Paul Kunert, 11 Mar 2013
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Phoenix IT Group in talks to offload Cisco services biz to BT – sources

Phoenix IT Group is quietly negotiating with BT to hand over customers whom it previously provided with Cisco services, sources have told The Channel. This comes in the wake of Phoenix's dramatic and damaging removal from the networking giant's partner channel. It emerged last week that service provider Phoenix had been dumped …
Paul Kunert, 11 Nov 2013
parallels logo schematics

Parallels could whip VMware or Microsoft, happier as Robin Hood

Parallels is best known for two things: a fine desktop hypervisor and the Virtuozzo containerised server-wrangler that many service providers use to dish out virtual machines to their customers. Both businesses are doing well, but the company isn't leading with either. Instead, it is now keenest on Parallels Automation, the …
Simon Sharwood, 16 Apr 2014
IBM open reel tape and 3480 cartridge compared

Lenovo and IBM's System x biz: It'll be just like 2005's PC buyout

It was only eight months ago when the industry was rife with rumours that IBM was selling all or part of their x86 business to Lenovo. It took a while, but the deal has gone down and it’s now up to the lawyers and accountants to finalize the paperwork. This deal has turned out to be (way) more comprehensive than anticipated. …
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IT staff clamouring to pay for their own BYOD kit, says survey

Over two thirds of US mobile workers now pay for their own kit, with a further third saying that choice affects their choice of employer – making BYOD more important than ever. The numbers come from iPass, global provider of connectivity to those mobile workers, but reflects a trend where bringing your own device (BYOD) into the …
Bill Ray, 07 Jun 2013
IBM Flex Chassis, front view

IBM taps ex-Lenovo and services exec to run PureSystems server biz

Several weeks ago, El Reg told you that Andy Monshaw, the long-time head of IBM's Storage Systems Division and more recently the general manager of the PureSystems modular systems business, had left Big Blue. Due to the Independence Day holiday in the United States, IBM was unable to confirm Monshaw's departure, but late last …

EMC slashes channel training fees to woo resellers

EMC says it will no longer seek to profit from holding IT channel training sessions, but said that only a select band will get courses completely free of charge. This is the latest change in the storage goliath's efforts to court resellers as it limits the role of the direct sales team to 150 ring-fenced enterprise accounts. It …
Paul Kunert, 13 Sep 2012
Coffins

EMC puts a bullet in its XAM storage access

EMC has killed its Centera XAM development, virtually signalling the end of the road for this object storage access protocol. XAM, aka the eXtensible Access Method, is an SNIA-developed and maintained initiative that was intended to become a standard way to access fixed-content storage devices, such as EMC's Centera and Atmos. …
Chris Mellor, 21 Sep 2012
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IBM services chief and CEO contender Daniels retires

Mike Daniels, a career IBMer who has been running all or most of Big Blue's Global Services behemoth for the past several years, has said uncle and will be leaving the company. IBM's current CEO, Ginni Rometty, beat Daniels and other graybeards for the top job in October 2011 and rearranged management appointments last year …
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Hey! Put down that Cat6 and plug the cloud app gap instead

Cloud computing isn’t the future; services are the future – and vendors are increasingly talking about “managed services” opportunities in the cloud. Such talk may perk up the ears of managed service providers (MSPs) that have spent years honing their craft and practices. Unfortunately, vendors aren’t talking about those types …
Lawrence Walsh, 29 May 2012
HP CEO Meg Whitman at Discover 2012

HP: Hey, it could easily have been so much worse

If you were expecting HP to bring good news to the IT industry when it reported its financial results for the fiscal second quarter, you are no doubt sorely disappointed. Well, unless you consider that in terms of profit declines it could have been a lot worse. In the quarter ended April 30, HP was down on all fronts, and CEO …
HP CEO Meg Whitman at Discover 2012

HP hammered in servers, storage, and PCs in fiscal Q3

Remember a long time ago, how Compaq put the squeeze on its supply chain, dropped the boom on PC prices, and essentially made it impossible for IBM, the former market leader, to stay in the PC business? Well, Dell and other competitors in the PC, server, and storage rackets are trying to do the same thing to HP now, and its …
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HP revamps server support for Gen8 iron

Twenty-first century cloudy infrastructure doesn't require the traditional break-fix maintenance of 20th century server and storage infrastructure. And so Hewlett-Packard's Technology Services division is rejigging its support services to reflect what customers actually need – and will pay for. HP has equipped its ProLiant Gen8 …
Fujitsu-Oracle Athena server logo

Oracle to resell Fujitsu 'Athena' Sparc64-X servers ... worldwide

Solaris customers looking to upgrade their Sparc server iron will have a second set of choices now that Oracle has admitted that it will be reselling the Fujitsu "Athena" servers that use the Japanese company's Sparc64-X processor. Oracle's launch today of the Fujitsu Sparc M10 server lineup is not really much of a surprise. El …

IBM: Last chance to load up on Power 6+

With the Power7+ processors and their related Power Systems machinery looming on the horizon sometime before the end of the year – and sooner rather than later if the murmuring on the street is any indication – it is no surprise that Big Blue is beginning the process of winding down sales of new Power6+ system boards and related …
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PCs punch HP in the gut, servers knee it in the jewels

It has been a long time since Hewlett-Packard has had a happy quarter, and it looks like it is going to have to wait quite a while to have one again if its final quarter of fiscal 2012 is any indication. In the quarter ended on October 31, it was mostly tricks, not treats, with revenues off 6.7 per cent to $29.96bn and after …
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Boeing reveals partners for MoD logistics

Boeing Defence has announced that seven IT companies will share in its contract with the Ministry of Defence (MoD) as delivery partner for the Logistics Network Enabled Capability (LNEC). The defence and security business, which is a unit of the Boeing Company, was awarded the £800m, 11 year Future Logistics Information Systems …

Think you're ready to make a big career bet? Read this first...

Disclaimer: Before taking any of my advice be aware that I once bet my career on OS/2 and that in all my careers articles my ambition is to help you avoid some of the mistakes I have made. The Politburo at The Reg wants me to stick my neck out and show some trends in this “future” thing that young people seem so keen on nowadays …
Dominic Connor, 31 May 2013

Big Blue down on all fronts in its third quarter

Its third financial quarter was not an easy one for IBM, with sales down across most product lines and in many geographical regions, and profits down even after selling off its retail-store systems business to Toshiba. Total sales in the quarter were off 5.4 per cent to $24.75bn, and every part of IBM, including the Software …
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Dell misses profit goals in fiscal Q4

Despite growing sales in all six of its product categories and all four of its business units, and despite having an extra business week in the quarter, hardware supplier and software wannabe Dell was not able to pull the profits it expected down to the bottom line in its fourth quarter of fiscal 2012, which ended on February 3 …
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Phoenix revenues dip but profits stay aloft

Phoenix IT Group is surviving the recession - underlying profit is up four per cent and it has maintained margin at 14 per cent. For the year ended 31 March Phoenix saw revenues shrink, as expected, 2.9 per cent to £245.8m. But underlying profit before tax grew 4.2 per cent to £34.4m. As result it will increase share dividends …
John Oates, 07 Jun 2010
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Intel readies Xeon E5 mobo assault

Cast your mind way back to when Intel was more or less content to be a server CPU maker and let the system makers adopting its Pentium, Xeon, and Itanium processors decide the defining characteristics of the computers that used those x86 and IA-64 processors. Not so any more. Intel may not call itself a server-maker, but for all …

Just how special are Power Users?

Power users are often at the cutting edge of an organisation’s revenue generation, product development, operational excellence or strategic core, and as such they require excellent IT systems to support their role. In years gone by, the needs of these specialist workers often necessitated that their PCs be customised and …
Tony Lock, 22 Oct 2010
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HP pushes converged IT for all

The normal sales pitch is that converged IT stacks like HP's Matrix and Cisco's gig with VMware and EMC are for enterprises - the big boys that will buy them in their thousands. But HP says its channel, which it's pushing towards converged IT, is finding that medium enterprises like the idea too. Kevin Matthews, HP's UK …
Chris Mellor, 05 Mar 2010
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Dig deep for Microsoft's Windows 7 advice line

Microsoft has made much of how software and hardware written for Windows Vista will work with Windows 7. And that would he great - if Windows Vista hadn't been such a monumental flop and the majority of Windows applications today weren't still tuned for Windows XP. The good news is that Microsoft is piloting a service for …
Gavin Clarke, 26 Aug 2009
Microsoft

Microsoft offers pay-as-you-go CRM

Microsoft is banking on a pay by the month charging scheme to pull small businesses onto its customer relationship management (CRM) and enterprise resource planning (ERP) software. Traditionally seen as the preserve of big firms, CRM and ERP are moving to small and medium organisations. Monthly payments are available in "15 …
John Oates, 24 Oct 2007
The Register breaking news

ICL sell South Africa maintenance biz

ICL Africa has sold its South African desktop break-fix maintenance business R8m, IT Web reports. The business was bought by local firm CS Holdings, which emerged the winner after the business was put out to tender. According to IT Web, ICL have decided to withdraw from the desktop break-fix business worldwide. Fifty ICL Africa …
Team Register, 01 Jun 2001
The Register breaking news

Unisys splits with CEO McGrath

Enough of that, then. The board of directors at server and services company Unisys has come to the conclusion that Joe McGrath, its president and chief executive officer since 2005, is not the right guy to lead the company forward. And as such, Unisys has begun a search for a new CEO. McGrath agreed to step down effective at …
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How Perot Systems played hard to get with Dell

With Dell still on the hunt to make acquisitions to bolster its position in the enterprise, there are only a handful of companies big enough to make a difference on Dell's top and bottom line and yet small enough for Dell to buy. Perot Systems had Dell right where it wanted it, hence the $3.9bn (a 67.5 per cent premium) that …
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Steptoe storage vendors cash in on junk platters

Disks break - everyone knows that. Yet storage array vendors have rejected a technology that would get around this and save their customers pots of money. This resulted in Seagate writing off millions of dollars, and customers continuing to spend money buying products from storage vendors that could have been much more reliable …
Chris Mellor, 15 Apr 2009
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2009 - Thomas the Tank's journey to IT Hell

As Sodor wakes to a new year, Thomas and his friends notice some very disturbing things... The end of the IT world train is arriving at platform one Cheaper hardware and software prices in 2009 means that IT becomes an increasingly throwaway business. We're there with printers, and other plug-ins: expect much the same with PCs …
Cormac O'Reilly, 02 Jan 2009
cloud

IBM Lotus preps small biz software appliance

It's pandemonium out there. Cats are living with dogs. There's chocolate in my peanut butter. Software units are selling servers and calling them appliances. Late yesterday, IBM's Lotus collaboration software unit, one of the key pillars in the company's Software Group, lifted the veil a bit on its next-generation of Lotus …
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Clouds float Dell bottom line

It's easy to be snarky about the "cloud computing" catch phrase server makers are tossing around as they peddle their wares. It's as annoying as it is inexact. Nonetheless, there's some money to be made from companies facing complex server scalability issues. In the spring of 2006, Dell quietly set up a free-standing business …
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Outsourcing won't save you money

Although the outsourcing market has matured rapidly in the last couple of years, we still encounter many companies that see outsourcing as a cost-saving exercise. These companies are often the ones who then lay blame at the outsourcing provider's door, saying the savings weren't big enough (if they existed at all), that the …

Copan's bid for greatness

Copan has an infrastructure suited to thousands of customers when it has just over sixty. What is going on? Building for the long haul and a future as a billion dollar revenue company seems to be the end result of the script being used to drive the company. The company, led by CEO Mark Ward, has had a driven year. It's recruited …
Chris Mellor, 13 Jun 2008
The Register breaking news

HP is a very big company indeed

And so to a characterless but swanky London hotel to see Hewlett-Packard's post-merger big guns, wheeled out yesterday morning before the UK press. The Top Five managers, two from HP, three from Compaq (although one of these, the Service Guy, joined Compaq only last year - from HP) took their turns on the twin podiums yesterday …
Drew Cullen, 24 May 2002
The Register breaking news

Simon Meredith writes…

This is the first in a series of regular, weekly columns from Simon Meredith. Simon is one of the most well-known and well-established channel journalists in the UK. Each week, here on The Register, Simon will turn his attention to some of the burning issues of the day. More information about Simon’s work can be found at his Web …
Simon Meredith, 06 May 1999