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Articles about Bpo

IBM offloads customer services biz for half a BEELLION DOLLARS

IBM is planning to outsource its Business Process Outsourcing customer services after last night confirming plans to offload the unit to US tech distie and BPO player Synnex for $505m. Under the terms of the deal, Synnex will cough $430m in cash and $75m in stock to take on 45,000 soon-to-be-ex IBMers operating across a network …
Paul Kunert, 11 Sep 2013

Ministry of Justice IT bods to strike over outsourcing fears

Nearly half of the unionised techies at the UK's Ministry of Justice have voted to strike over proposals that could shift IT service work into the private sector. At the heart of the matter is the Cabinet Office's excitingly titled Next Generation Shared Services Strategy, which was published in March 2013: the strategy's …
Paul Kunert, 20 Jun 2014
Confused computer keyboard

Steria, the MoJ and a £56 MILLION Shared Services write-off

A botched ERP project at the heart of the Ministry of Justice's Shared Services Programme has led to the outsourcing of the back-office functions to Steria – the very company given the original contract to set up the "in-house" systems. Departmental accounts for the MoJ's fiscal '14 ended 31 March reveal the cost of the failure …
Paul Kunert, 27 Jun 2014
Prison window

UK.gov back-office battle may see British Justice offshored

The Ministry of Justice is reviewing the current way back office functions are deployed, citing further cost savings as the reason for doing so – and not, as our sources state, because of departmental in-fighting. Under the Next Generation Shared Service Strategy (NGSSS) rolled out by the Cabinet Office last March, the plan was …
Paul Kunert, 03 Mar 2014

All change at the top of Westcon as CEO Douglas exits

Westcon Group has confirmed that Dean Douglas' four-year plus stint as CEO will end in January when Dolph Westerbos rolls into town amid sliding profits. The enterprise distie - networking, security and unified comms - revealed that Douglas - who sat in the CEO hot seat from 1 April 2009 - is to leave the business to "take up …
Paul Kunert, 03 Dec 2013

SEC asks Affiliated Computer Services to step aside, snaps on rubber glove

The Securities and Exchange Commission is probing bean counting methods used by Xerox tentacle Affiliated Computer Services. In a filing, the copier monster confirmed the SEC has been "conducting an investigation of certain accounting practices" at ACS, an outsourcing and data centre management player that Xerox forked out $6. …
Paul Kunert, 08 Oct 2013
US flag

India's outsourcers fume over new US immigration bill

Indian outsourcing body NASSCOM has labelled a new immigration bill being considered by the US as “discriminatory”. The Border Security, Economic Opportunity and Immigration Modernization Act could bring in sweeping reforms including limiting the number of H-1B visas – the class of visa granted to temporary foreign workers – …
Phil Muncaster, 21 Jun 2013

EU Justice Department stalls India's security clearance

India’s outsourcing giants are likely to face more delays in their frustrated bid to tap a potential IT services market worth $30 billion, after a report emerged suggesting the EU still has big data security concerns with the country. The EU and India have been trying to finalise their Broad-based Trade and Investment Agreement …
Phil Muncaster, 19 Jun 2013

UK.gov provider frees Microsoft partner TES from administration

Business process outsourcing firm Liberata IT Solutions, which is responsible for several large government contracts, has devoured Microsoft Gold partner Trinity Expert Systems (TES) in a pre-pack administration. This came after TES succumbed to pressing cash-flow issues. Coventry-based TES called in the receivers Deloitte …
Paul Kunert, 11 Oct 2013

Philippines tech industries survive floods

To the west of the Philippines' capital, Manila, lies Laguna De Bay, a colossal freshwater lake that has just become the site of what can loosely be called maritime services startups. The new businesses sprung up weeks ago after the annual monsoon hit the Philippines harder than usual. The lake filled, then spilled into …
Simon Sharwood, 30 Aug 2012

Big 20 cash hoovers: Slurp. Floop. Darn. Sluurrrp. Where's our public sector IT dosh?

Half of the top 20 software and IT services (SITS) suppliers to UK.gov saw their public sector biz decline last year as Cabinet Office Minister Francis Maude and his merry band of axemen waged war on the oligopoly. The names on the list collated by TechMarketView remains unchanged on a year ago but the proportion of revenues …
Paul Kunert, 21 Feb 2014

Breakaway pressures Indian industry group NASSCOM

India’s all-powerful IT trade association NASSCOM could be facing a period of upheaval after a group of 30 software companies decided to form their own think tank to lobby politicians, foster entrepreneurship and promote India as a global software hub. With over 1,400 members, not-for-profit NASSCOM has been the granddaddy of …
Phil Muncaster, 05 Feb 2013

Cognizant filing stokes Indian outsourcer growth fears

An SEC filing from IT services poster boy Cognizant has sent ripples of uncertainty through the entire Indian tech sector after some interpreted it as a sign the company is expecting slower growth in 2013. The filing from NASDAQ-listed Cognizant, whose revenues beat those of IT giants Infosys and Wipro in the last quarter, …
Phil Muncaster, 07 Dec 2012
india

Indian IT exporters coin windfall profits as rupee plunges

India has in recent weeks descended into a financial crisis, but despite dire economic warnings, industry watchers believe that the period of instability could actually benefit the country’s IT services giants and their outsourcing customers. Wednesday saw the Indian rupee fall to another new low, dropping over two per cent to …
Phil Muncaster, 23 Aug 2013
server room

Big Mac turns down Big Blue in BPO

IBM Global Services' attempts to extend its outsourcing reach beyond its clients' IT infrastructure, and into its back-office departments such as finance and accounting, have been met with skepticism from fast food giant McDonalds. The resistance highlights some of the major issues facing IT services companies trying to …
Datamonitor, 02 Feb 2004
For Sale sign detail

Public-sector software and services looking limp

Resellers punting software and IT services (SITS) to the public sector have been warned to prepare for meagre times ahead with only business process outsourcing providing major pockets of growth. This is according to research veterans at TechMarketView (TMV), who claim that compound annual growth rates (CAGR) across the …
Paul Kunert, 09 Sep 2011

India’s outsourcers battle for customers in a cloudy universe

The rumblings started in the late 1990s. Indian services companies were getting into outsourcing. Almost before the news broke, deals followed. Before long, India was a destination for all manner of serious jobs and a byword for getting things done well and at a price western nations struggled to match. Fast forward a decade or …
Phil Muncaster, 27 Mar 2013
The Register breaking news

Telstra wins fixed Indian licences

Telstra has secured three new telecommunications licences in India via a joint venture with Microland. The licences allows the Australian carrier and its local partner to provide customers in India with international and national long-distance telecommunications and ISP services. The new licences will see Telstra International …

EMC chief: Why today's IT channel will soon cease to exist

If I had to suggest just one hallmark of the IT channel, I would choose stability. The various organisations that make up the chain have clearly defined roles and well-established business models. But this state of affairs is about to undergo a period of great change. This change has already started, but the pace is set to …
Philippe Fossé, 02 Apr 2013
order_book

Logica's UK order book crashes by 80 per cent

Logica's UK outsourcing ordering book took a hammering in Q1, falling 80 per cent year-on-year – albeit against a strong 2011. At group level the integrator turned over £971m in sales during calendar Q1, down 1 per cent year-on-year. The pipeline slid by nearly a quarter to £1.05bn and the outsourcing backlog was down 4 per cent …
Paul Kunert, 11 May 2012
channel

Steria wins passport processing deal

Steria is to take on a number of business processing services for the Identity and Passport Service (IPS). It has won a contract with CSC to provide business process outsourcing services for passport applications, including the data verification and validation processes. Steria said this will complement the technology platform …
Kable, 25 Jun 2009
channel

Pearl casts 950 jobs over to Tata

Some 950 back office and IT jobs at UK insurance outfit Pearl Group are to be transferred to Tata Consultancy Services (TCS). Staff were told of the move this morning and have been told that no jobs will be lost as part of move. Some 150 of the group's current 1,100 staff will remain at Peterborough-based Pearl. As part of the …
Tim Richardson, 18 Oct 2005
fingers pointing at man

Satyam shortlist gets even shorter as iGate bails

The shortlist of possible bidders for Satyam is likely to be finalised this week, after the companies made their final "expressions of interest". There is no official statement from the company, but the board is believed to have met over the weekend for final discussions. Successfully shortlisted firms will then get full access …
John Oates, 23 Mar 2009
cloud

NI wins 1,000 call centre jobs

An Indian outsourcing company is to create 1,000 jobs in Northern Ireland over the next two years. ICICI OneSource, one of India's largest business process outsourcing (BPO) companies, is to create the jobs at two sites in Northern Ireland. The first is due to be up and running by the end of next month at a site in Belfast and …
Team Register, 14 Jun 2006
homeless man with sign

Satyam board mulls buyers shortlist

Satyam's government-appointed board of directors met today to look at bids received for the company - the deadline for registering interest was last night. Directors have appointed former Chief Justice of India SP Bharucha to oversee the process. Interested bidders have until next Friday to provide proof of funds totalling at …
John Oates, 13 Mar 2009
homeless man with sign

HP could impose compulsory redundancies for EDS staff

EDS UK and Ireland-based employees will face compulsory firings if Hewlett-Packard doesn’t hit its targets for voluntary redundancies for the first half of its fiscal 2009, The Register has learned. HP confirmed last month that it would axe 3,378 jobs in the UK. Around 90 per cent of these are understood to be EDS staff. The …
Kelly Fiveash, 28 Nov 2008
arrow pointing up

Capita forced to dismember benefits software biz

Capita must sell off a chunk of IBM OPENSystems (IBS), a recent acquisition, on competition grounds. If it can't get a sale it must flog the entire IBS business, bought last year for £78m. Today the British BPO and computer services group issued this statement, on receipt of the Competition Commission's final ruling. "The …
Drew Cullen, 04 Jun 2009
channel

Transformation feeds outsourcing surge

Public sector spending on ICT and business process outsourcing (BPO) is ready for a surge in 2008, according to research from Kable. New contracts and renewals are set to produce a 10 per cent increase in business to £5.79bn in 2008, followed by growth rates of 6-8 per cent over the next four years, to take the total to £7.53bn …
Kablenet, 25 Jul 2007
homeless man with sign

HP misses Q1 sales, revises 2011 downward

Hewlett-Packard's new president and chief executive Leo Apotheker now knows what it is like to be Carly Fiorina, who ran the company two executives ago. Not just because they held the same power at HP, but also because they missed their numbers soon after taking the reins. In the first quarter of fiscal 2011 ended January 31, HP …
channel

Unisys hit by mainframe, services declines in Q3

The ClearPath mainframe upgrade cycle that Unisys has been enjoying for the past three quarters started to run out of steam in the third quarter, cooling off the company's revenue and profits. The top and bottom line at Unisys was also hit by declines in its various services business. For the quarter ended 30 September, Unisys …
hands waving dollar bills in the air

Indian outsourcers prepare for US trade war

India’s outsourcers are girding their loins for a trade war with the US over Barack Obama’s attack on US companies who export jobs and hide profits overseas. President Obama outlined a plan last month to encourage US firms – especially tech outfits – to stop spinning jobs overseas. The idea of “US jobs” being done by cheaper …
Joe Fay, 10 Jun 2009
graph up

HP targets compulsory redundancies at EDS UK

HP will start compulsory redundancies at subsidiary EDS in the UK after failing to find enough volunteers willing to give up their jobs. Restructuring as a result of the merger was announced in September. As we reported at the time 633 people put their hands up to leave EDS. An internal email seen by The Register reveals that HP …
John Oates, 16 Jan 2009
chart

EDS buys into India

Services behemoth EDS is buying MphasiS, an Indian outsourcing firm for $380m. Although the price of MphasiS shares, about $4.58 per share, represents a 30 per cent increase on their six month average price, investors were not impressed. MphasiS shares on the Bombay stock exchange fell 1.8 per cent to 212 rupees. The deal …
John Oates, 04 Apr 2006
The Register breaking news

Stretching broadband with meshed WiFi

The Register's Wireless LAN Channel Mesh radio networks are definitely back in fashion. British developer BPO Solutions claims its Meshhopper fixed-mesh routing software works with ordinary 802.11b wireless Ethernet kit to build "WLAN microsites" able to share a broadband connection. The company says it has almost finished …
Bryan Betts, 21 May 2003
The Register breaking news

British employment law challenges offshoring

Recent changes to rules that protect British employees when a business changes hands have angered offshore service providers who fear becoming liable to British workers who lose their jobs. An employment law expert says the concern is justified, at least in part. Under the Transfer of Undertakings (Protection of Employment) …
OUT-LAW.COM, 26 Apr 2006
The Register breaking news

Catholic Church bemoans call centre Bacchanalia

The Catholic Church in India has decided the time has come to address the problem of call centre promiscuity which, as we previously reported, has pretty well reduced the local outsourcing industry to something resembling a scene from Bob Guccione's Caligula. Back in June 2005, the India Times described the steamy case of 24- …
Lester Haines, 09 Oct 2006
cable

Hewitt takes HRO lead with Exult acquisition

Hewitt's acquisition of Exult for $691m sees it taking the lead in the nascent human resources outsourcing sector. The deal will put Hewitt ahead of traditional IT services giants such as IBM Global Services, Accenture, Affiliated Computer Services, and EDS, which are rapidly moving into the HRO sector. The takeover is a …
Datamonitor, 21 Jun 2004

Cap Gemini targets EDS renewals

Cap Gemini Ernst & Young is aiming for strong growth in its outsourcing operation by dramatically building its offshore arm, targeting new business in applications management and BPO, and targeting the clients of rival EDS. It must regret selling off its BPO practice in 2001, with outsourcing services currently showing strong …
Datamonitor, 14 Apr 2003
channel

Powergen pulls plug on Indian call centres

Powergen is pulling the plug on its Indian call centres following complaints from customers. The energy giant announced yesterday that it plans to withdraw all inbound call handling from India and create 1,000 new jobs in the UK instead. "Offshore call centres may have their place for certain industries," Powergen managing …
Tim Richardson, 16 Jun 2006
channel

HP wrestles IBM for top spot

HP has claimed it will be the world's largest IT company by the end of this year, surpassing IBM on revenue. The switch in positions depends on IBM - HP's financial year ended on October 31, and it announced revenues of $91.7bn. IBM's financial year doesn't finish until the end of December; analysts suggest it could report less …
Bryan Betts, 17 Dec 2006
The Register breaking news

Indian call centers: cracks begin to show

India's business process outsourcing market is expanding rapidly, but cracks are beginning to show. Concern is growing over a tightening supply of skilled IT workers, and a high rate of attrition among workers in the sector, particularly in offshore call centers. The situation in the business process outsourcing (BPO) industry …
Datamonitor, 30 Oct 2003

Cisco sends a whole load of dollars to India

Cisco will make internet phones in India as part of its revamped $1.1bn investment in the country. Chairman and CEO John Chambers took a spin around the sub-continent this week sprinkling his magic money dust far and wide. The company unveiled a range of initiatives including $50m for an R&D campus in Bangalore, $100m for VC …
Joe Fay, 07 Dec 2006
The Register breaking news

Northbrook to create 400 jobs

Software development and business process outsourcing (BPO) firm Northbrook Technology is to create 400 new jobs in the north as part of a £23.5m expansion. The investment is being supported by £5.6m of assistance from Invest Northern Ireland and will enable the company to significantly expand its software development function …
Charlie Taylor, 22 Sep 2006

IT services vendors bask in sunny quarter

The IT services sector continued its steady recovery in the second quarter of 2004, with significant growth in the value of major contracts announced during the period. ComputerWire tracked a total of 416 IT services contracts announced during the quarter, worth a combined total of $44.1bn. These included all disclosed IT and …
Datamonitor, 06 Jul 2004
The Register breaking news

India call centre staff in sex romp shocker

Any reader who has ever wondered what Indian call centre operatives get up to between harassing angry BT punters about overdue bills and then selling their personal details to the highest bidder may be surprised to learn that they do not actually fill their spare time with watching old episodes of Eastenders in order to hone …
Lester Haines, 29 Jun 2005
For Sale sign detail

DTI hands Serco £125m IT deal

Serco has won an IT services deal with the DTI that could be worth as much as £125m over the next nine years. The services vendor is now responsible for delivering the government's business.gov programme. This will mean working with plenty of government departments, including the DTI, the Treasury, the Cabinet Office and HM …
Lucy Sherriff, 08 Nov 2005
The Register breaking news

500 call centre jobs bound for UK

Some 500 jobs are to be created in the UK by the end of the year as ClientLogic Corporation expands its call centre operation as part of a Europe-wide expansion plan to meet increased demand. The jobs are to be created in its contact centres in Newcastle, Watford and Derby taking ClientLogic's total UK workforce to 3,600. As …
Tim Richardson, 04 Nov 2004
hands waving dollar bills in the air

Fujitsu Siemens services woos resellers

Fujitsu Siemens Computers put its recently acquired service division square and centre when it gave itself an image makeover at its VISIT 2005 beano this week. Describing itself as the "new" Fujitsu Siemens Computers (FSC), the PC vendor said it could now offer customers a full suite of products, services and solutions, with …
Joe Fay, 15 Nov 2006
The Register breaking news

Outsourcing Human Resources: cause for celebration?

The rise in importance of the Human Resources (HR) department within the company structure has gone on unchecked for decades. There was a day when it was simply called payroll, but now its influence stretches right to the top, and it busies itself evaluating employee performance, and generally bewildering all with bureaucracy …
Datamonitor, 13 Aug 2004
The Register breaking news

El Reg visits Hyderaspace and sees bullocks, giant rabbits

Hitec City in Hyderabad is the home of Satyam, one of India’s top four IT players, and hosts offices for a raft of other Indian and international tech companies. It used to be a rocky wasteland on the edge of the city that Hyderabadis were afraid to go to – they feared you could be murdered and your body never seen again. Now …
Joe Fay, 28 Apr 2008