Articles about Bpo

From the frying pan, into the fire: HP Services veteran Craig Wilson is off

Former HP Enterprise Services UK chief Craig Wilson is to take control at London-listed software and BPO provider Xchanging from the start of next year. For the past 11 or so months, Wilson – who was replaced at HP ES by Jacqui Ferguson, one-time chief of staff for CEO Meg Whitman – was veep of corporate restructuring to …
Paul Kunert, 16 Sep 2015
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It's a bad day to be Serco's CEO... or an investor, come to that

Scandal-hit integrator Serco today issued its fourth profit warning of this fiscal and calendar year, confirmed a £1.5bn write-down and provision to cover to loss-making contracts and effectively exited private sector business process outsourcing. The financial markets reacted negatively, sending the company’s share price …
Paul Kunert, 10 Nov 2014

IBM offloads customer services biz for half a BEELLION DOLLARS

IBM is planning to outsource its Business Process Outsourcing customer services after last night confirming plans to offload the unit to US tech distie and BPO player Synnex for $505m. Under the terms of the deal, Synnex will cough $430m in cash and $75m in stock to take on 45,000 soon-to-be-ex IBMers operating across a …
Paul Kunert, 11 Sep 2013
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India's outsourcers fume over new US immigration bill

Indian outsourcing body NASSCOM has labelled a new immigration bill being considered by the US as “discriminatory”. The Border Security, Economic Opportunity and Immigration Modernization Act could bring in sweeping reforms including limiting the number of H-1B visas – the class of visa granted to temporary foreign workers – …
Phil Muncaster, 21 Jun 2013

EU Justice Department stalls India's security clearance

India’s outsourcing giants are likely to face more delays in their frustrated bid to tap a potential IT services market worth $30 billion, after a report emerged suggesting the EU still has big data security concerns with the country. The EU and India have been trying to finalise their Broad-based Trade and Investment …
Phil Muncaster, 19 Jun 2013

India’s outsourcers battle for customers in a cloudy universe

Analysis The rumblings started in the late 1990s. Indian services companies were getting into outsourcing. Almost before the news broke, deals followed. Before long, India was a destination for all manner of serious jobs and a byword for getting things done well and at a price western nations struggled to match. Fast forward a decade …
Phil Muncaster, 27 Mar 2013

Breakaway pressures Indian industry group NASSCOM

India’s all-powerful IT trade association NASSCOM could be facing a period of upheaval after a group of 30 software companies decided to form their own think tank to lobby politicians, foster entrepreneurship and promote India as a global software hub. With over 1,400 members, not-for-profit NASSCOM has been the granddaddy of …

Cognizant filing stokes Indian outsourcer growth fears

An SEC filing from IT services poster boy Cognizant has sent ripples of uncertainty through the entire Indian tech sector after some interpreted it as a sign the company is expecting slower growth in 2013. The filing from NASDAQ-listed Cognizant, whose revenues beat those of IT giants Infosys and Wipro in the last quarter, …
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Public-sector software and services looking limp

Resellers punting software and IT services (SITS) to the public sector have been warned to prepare for meagre times ahead with only business process outsourcing providing major pockets of growth. This is according to research veterans at TechMarketView (TMV), who claim that compound annual growth rates (CAGR) across the …
Paul Kunert, 9 Sep 2011
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Steria wins passport processing deal

Steria is to take on a number of business processing services for the Identity and Passport Service (IPS). It has won a contract with CSC to provide business process outsourcing services for passport applications, including the data verification and validation processes. Steria said this will complement the technology …
Kable, 25 Jun 2009
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Satyam shortlist gets even shorter as iGate bails

The shortlist of possible bidders for Satyam is likely to be finalised this week, after the companies made their final "expressions of interest". There is no official statement from the company, but the board is believed to have met over the weekend for final discussions. Successfully shortlisted firms will then get full …
John Oates, 23 Mar 2009
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Satyam board mulls buyers shortlist

Satyam's government-appointed board of directors met today to look at bids received for the company - the deadline for registering interest was last night. Directors have appointed former Chief Justice of India SP Bharucha to oversee the process. Interested bidders have until next Friday to provide proof of funds totalling at …
John Oates, 13 Mar 2009

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