Original URL: https://www.theregister.com/2013/10/15/easyjet_website_crashes/
EasyJet website crashes and burns
Cargoes of human misery to cease
Posted in Software, 15th October 2013 15:16 GMT
Barrel-scraping orange airline easyJet is apologising to customers over a "technical" error that has brought down its website worldwide, preventing punters from booking flights or checking in online.
The easyjet.com site has been down for several hours with the firm taking to Twitter to 'fess up to the unspecified gremlins affecting the systems "both on web and mobile".
In a statement sent to El Reg, easyJet said it was sorry for any "inconvenience and difficulty being experienced by our customers today due to a technical fault".
This is scant consolation for anyone waiting to check in online who has been told to "try later".
"As a result of the technical fault, queue times at airports may be longer than usual for passengers checking in," the PR man added.
He said the airline had found people in the airport car park allocated extra staff at "all our airports where possible" to "reduce queuing times and to assist passengers with this process".
Those lucky souls that have already checked in online and have printed their boarding passes will be able to "proceed to departures as normal".
"We’re doing all that we can to resolve the issue and minimise the level of disruption to our customers," the easyJet PR man claimed.
One industry contact who was waiting to board a flight to mainland Europe said there were hordes of passengers baying for easyJet's blood at Gatwick and the staff were panicking.
"I cannot believe that a company of this size has no back-up plan, no resiliency, no disaster recovery… even easyJet, in this day and age," he added.
There is no timeline to get things working again, so in the meanwhile prospective travellers should just sit back, relax and soak up the atmosphere of the… er airport. ®