Original URL: http://www.theregister.co.uk/2012/07/20/rbs_meltdown_live_chat/

Let's talk about the RBS IT cock-up

Reg readers join an after-hours chat

By Gavin Clarke

Posted in Security, 20th July 2012 12:17 GMT

Live chat One month ago a rookie IT mistake crippled the banking network of the RBS Group.

Sixteen million customers – individuals and companies - of RBS, NatWest and the Bank of Ulster were locked out of accounts, unable to withdraw cash or pay into accounts for days.

The cause? An “inexperienced operative” pressing the wrong button on a rather routine CA-7 batch processing job.

And although RBS denied it, The Reg uncovered that the person responsible worked offshore – in one of many positions sent abroad as part of wide-ranging outsourcing to cut costs and so-called efficiencies.

Join Reg reporter Anna Leach, who nailed the story, city IT recruitment expert Dominic Connor and fellow Reg readers for a one-hour, post-work, interactive Live Chat on the IT meltdown and for and update one month on. We tackle:

Join the discussion below at 19.00 BST (18.00 GMT) on 25 July for Q&A and convo. You can register before the Live Chat for free and receive an email reminder before we go live.

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