Original URL: http://www.theregister.co.uk/2011/10/03/bt_service_outage/

Major BT exchange titsup in power outage

Customers advised to turn it off then on again

By Kelly Fiveash

Posted in Broadband, 3rd October 2011 13:53 GMT

BT was hit by a big power failure this morning at one of its major exchanges in the Midlands.

Business broadband and Infinity customers as well as Easynet and other telcos have been downed by the outage over the past few hours.

"We can confirm that, as a result of a power failure at one of our major exchanges, some customers may currently be experiencing loss of broadband service," a BT spokesman told The Register.

"Our engineers are on-site and the majority of customers' service has already been restored.

"We are working to restore service to remaining customers as soon as possible this afternoon. Should any customers continue to experience difficulty in accessing their broadband service, they are advised to turn their hub or modem off and on again." ®