Original URL: https://www.theregister.com/2011/08/31/service_assurance_watermelon_metrics2/
Finding the black-spots in service delivery
And what to do when you clock them
Posted in Site News, 31st August 2011 10:58 GMT
On Demand Earlier this month we ran live Regcast called ‘Watermelon metrics...'’. Reg broadcast editor Tim Phillips was joined by Freeform Dynamics analyst Andy Buss and CA Technologies' Patrick Ancipink.
Show Notes
IT nowadays is so complex that even the best systems, operated by the best people in the game, can have black-spots when you bring them together to deliver a service to your customers.
The event’s expert panel explored how to spot, diagnose and fix these service black-spots and relieve you of your watermelon metrics problems. They discussed:
- The drivers of service delivery.
- The tools and techniques you can employ to get and maintain smooth productivity.
- Top 5 server challenges.
- The new reality of the application landscape.
- How cloud changes the nature of direct control .
This broadcast reveals Reg readers' personal experiences and gripes with staying on top of the IT service delivey evolution as well.Younow watch the event at your own leisure here.