Original URL: http://www.theregister.co.uk/2011/04/18/nationwide_banking_outage/

UK net banking website falls flat on its bank

Nationwide BS site isn't, again

By Joe Fay

Posted in CIO, 18th April 2011 12:59 GMT

Nationwide Building Society's online presence has been floored for the second time in two months.

The main site is unavailable, and while customers can access online banking by going direct to the logon page, they're unlikely to see details of their accounts once they've logged in.

A spokesman for Nationwide confirmed that the nationwide.co.uk site was having problems, and that the building society's techies were "looking into what this is".

The spokesman said that net banking was still available.

However, customers have reported, and El Reg has confirmed, that while it may indeed be possible to log in to Nationwide's banking service, you can't actually see your accounts when you get there.

This appeared to be news to the Nationwide spokesman.

Nationwide's web presence evaporated at the beginning of February, with the front page delivering a busy message, and net banking refusing to allow customers to log out.

Asked if the two outages were connected, or whether there were any upgrades at present which could cause problems, the spokesman said, "We can't say at the moment." ®