Original URL: http://www.theregister.co.uk/2010/11/17/easynet_outage/
Easynet network goes titsup
Customers tweet their fury
Updated Easynet's core network is down this morning, leaving thousands of businesses and homes without internet access.
A message posted to the firm's status page at 8.45am reports a nationwide outage, affecting all connections.
Customers have turned to Twitter - presumably via a secondary connection - to complain and compare notes.
According to Easynet's own account says it is currently restoring services.
A spokeswoman told The Register the firm is investigating the cause. We will update this story when more information is available.
The major outage marks an inauspicious start for Easynet as a company independent of Sky.
It was sold to a private equity firm in September and has since announced a round of redundancies. Although Sky retained ownership of the network infrastructure built by Easynet, the broadcaster's home broadband customers do not appear to be affected by today's outage. ®
Easynet sent this statement:
We experienced some network interruptions at approx. 8am this morning. This was due to an interoperability issue on the network. Standard procedure was immediately invoked and we diverted all traffic via alternative routes.
Since approx. 10am services have been confirmed as coming back live to the affected customers, and we anticipate full service will be restored to them well within our normal SLAs. Full analysis into the root cause of the issue will be provided to the impacted customers as per our normal process.