Original URL: http://www.theregister.co.uk/2010/05/17/government_tech_access/

Gov beats BOFHs to snatch worst-for-service crown

Civil servants: Even less use than tech guys

By John Oates

Posted in Government, 17th May 2010 10:51 GMT

Government services have come last in a survey of how easy various services and service providers are to contact by the public.

Almost 2,000 people were asked to rank different organisations according to how easy they were to contact. Out of 11 options, central government services came 11th.

Top of the list were banks, followed by High Street retailers and online retailers. Local services did much better - hospitals were in fourth place and local councils in fifth.

Utilities were sixth easiest to contact, followed by phone companies and broadband providers.

Even the much-hated helpdesk and tech support services beat central government, finishing in 10th place.

More than half of people thought a single central phone number would improve access. The use of mobile applications to improve access is favoured by younger respondents.

Three out of ten people believe central services have got worse in the last five years, while only one in ten believe there's been an improvement.

The survey was carried out by Vision Critical on 7 and 8 April, on behalf of local government reseller Lagan Technologies. ®